Bluehost Hosting - rated.is

Bluehost Hosting

$3.95

Bluehost was founded in 2003 with the goal to form a unique and effective hosting option. Built on their own innovative technology, they have since grown to be one of the largest hosting providers. Bluehost operates beneath the Wasatch Mountains in Utah. With over 700 employees they are offering a robust and reliable platform of services.

Starter Hosting $3.95 / month
- 100GB web space
- Unlimited bandwidth
- $50 marketing incentive
+ Much more

Plus Hosting $6.95 / month
- Unlimited web space
- Unlimited bandwidth
- $200 marketing incentive
+ Much more

Business Hosting $14.95 / month
- Unlimited web space
- Unlimited bandwidth
- $200 marketing incentive
- SSL certificate
+ Much more

Disclosure: the reviews here are unbiased, be it good or bad. But if you do buy something the linked company pays us a commission. This helps keep the site ad free, thanks.

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Unlimited Space, Transfer and Domains

Free SSL, Ruby, CGI and MySQL

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Bluehost Hosting Review - First Hand Look

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Comments

[ 1,042 ]

Bluehost rocks - every time I have called regarding a recent website migration, the staff has been extremely helpful! Not only a person answering the phone, but help unheard of in my experience with hosting companies. Person who helped me was Jhon Boone

1

Ofcourse there is no such thing as unlimited. If you read our description of shared hosting here: it clearly tells you that. Imagine if $ per month offered real unlimited hosting, then facebook and google will just use Bluehost rather than spending hundreds of million on server cost. To further elaborate on the wordpress hosting page, we wrote an entire page just about this: Shared web hosting option is created for smaller websites which includes new bloggers, small businesses, etc. If every site used their quota, then shared hosting would not work. But since only very few do, it works out very nicely for everyone. Users get a very affordable deal, and hosting companies make a good profit. As your site grow, you will HAVE to get better hosting ( move to VPS, or even a dedicated server).

2

I wish there is a 0 here, I think 1 is too high for them. It has been such a horrible experience with them. Do they really want to stay in the business??? Call cusotmer support to sense their

3

I have been using BlueHost for quite some time now and I have been extremely happy with them. I have used others like hostgator and godaddy and have poor experiences. Not with BlueHost!

4

I've been with bluehost for over five years. When this year ends I'll be moving all three of my accounts to someone else. The problem? Support. The support is some of the worst I've ever experienced. After Simple Scripts became MOJO I was no longer able to install or delete site applications like Wordpress or Concrete5. I literally cannot get bluehost to even address the problem, let alone attempt to solve it. I've submitted tickets, emailed them, tried live chat, etc. I still cannot install or uninstall applications like Drupal. Also, know that the supposed yearly price (usually quoted as something like under $5 a month) will jump to about $10 a month after your first year. This would be acceptable if they provided service. Finally, there are times my very simple site will hang for 20 seconds or more the first time a user hits it. 20 seconds is way to long for a site that has no fancy stuff and is 90 text.

5

I have used Bluehost for over five years now. Only one time I had an issue, and they fixed it extremely fast, and was very concerned. I would recommend Blue Host highly.

6

WOW was I shocked! I tried their live chat for questions and got the most amazing person! She was knowledgeable, courteous, AND thought of things I hadn't even considered yet! I just set up my account tonight. If they can continue to live up to their customer service that I just got then they'll have a customer for LIFE. My ISP pretty much is finished in this HELLO Bluehost!

7

We have been using their service for almost ten years! Their service is getting worst and worst. On last Sunday, they suspended our account without prior warning and sent to us an email that our account was suspended due to too many files. Jesus! Our website is for business, not for personal use. They sent us email on Sunday, we can only read it when we come back to office on Monday. We took immediate action on Monday and reduced the number of files and request for resuming our account but no response! They only replied to us 24 hours later saying that we also have problem in number of mySQL tables and therefore they cannot resume our account! God! Why didn't they tell us two days ago that we also had such issue!!! We have reduced the number if mySQL tables and request for account reactivation. Again, no immediate response so far and our account has been down for almost 50 please sign up with them if this is the service level that you are happy will move out

8

I have only just started building WordPress websites and immediately ran into problems with the hosting company which I had been using for html sites, without incident, for several years. I checked around, found Bluehost, and moved one of the hacked domains there. I was blown away by the tech support which had been non-existent with the old service. If this keeps up, Ill never go anywhere else. Bluehost gets 10 out of 10 from me!

9

My websites have been down 3 times in the past 10 days and all they say is 'I'm Sorry'. Really? How about solve the problem.

10

I would strongly suggest if you have anything other than static html that you can visibly detect intrusions on, you not use them. The provide untested and insecure files. After being hacked, they could not determine where a file was uploaded from. They allowed anonymous FTP to be open as a default and allowed dates on uploaded files to be altered (by the hacker). After having an external review of the site and the problems pointed to the software stack BlueHost provides (os/LINUX, web server/APACHE), they said it wasn't their issue. If you need a secure site, they are no longer on my list. We left and at least now we know the questions to ask a hosting vendor. We were under attach almost from the day we signed up (because of reviews on sites like this). We haven't been since we left. I would not recommend them to a friend (or anyone else).

11

Justhost has been incredibly helpful with my PHP upgrade. John Boone did a great job making sure that all my plug ins were current and that my site is safe from hackers. I am very pleased.

12

My website hosted on Bluehost has been down at least 3 hours every single day for the past 2 weeks. When I called to let them know about their uptime guarantee, they informed me that that ' guarantee' refers to network uptime and not server uptime. Meaning that only applies if every single one of their servers goes down and their internet connection goes down. If you can't connect to your server which you are paying for, then that's your problem, and not theirs. Stay away from Bluehost at all costs, they have no interest whatsoever in customer satisfaction.

13

I give Bluehost all 5's as they really deserve it! Excellent services and the best customer support ever !

14

I am extremely delighted by using BlueHost on my blog. Six months back it was a new and completely unknown name for me and I used to wonder why so many of the webmasters prefer using BlueHost for the websites/blogs rather going for an alternative. My friends recommended me to BlueHost and I am using it since the last six months. I did not face even a single problem and my website has 100 uptime till date! The hosting service is also very good. The website opens in a moment! I had zero knowledge on handling a website but their services are very simple hence I did not face any problem while managing my website. Also, their support is very user-friendly and is ready to solve customer's queries within 24 hours. This host is suitable for everyone - from the new webmasters to the most experienced ones! I can't even believe that my site has grown and is one of the trusted websites in my niche! Thanks to BlueHost, for giving me an esteemed online presence and making me feel proud. I would like to recommend this service to all my dear friends!

15

I have been using blue host from many years and it seems that they are good. I have had never any problem with their hosting and for me the are 100 up always. Thanks

16

The company deleted my domains without even telling me via email or phone call. I signed on 3 weeks later only to find out that the domains removed. I tried calling customer support and they could not give me a good reason for deleting the account. They responded that the website was requested to be deleted due to fraudulence but they did not give me any proof. How could it be fraudulent when they were able to accept my payment huh? Bull-effing-sh!t. The problem was this, they tried to detect false presence to the establishment of the account. I had used an overseas email account when I created the domains. The stupid company thought that the overseas email account was invalid. Then they requested my full license identification or passport and more personal information just to re-enable the account back on, which they had automatically deleted due to their false fraudulent detecting mechanism. I had enough. I wasn't going to give out detailed personal information

17

Bluehost ticks all the boxes ... except if you have a script heavy dB intensive website. I was pleased to see all the features and unlimited quotas. What I didn't realise was there was a CPU cap. Bluehost and Hostmonster both run software which puts up a CPU quota exceeded screen if a script uses more CPU or memory than allowed (CPU 20) I'm going to ave to move all my websites and find a new host - not a job I'm looking forward to. It's time intensive and not without risks of data loss. Go with Bluehost or Hostmonster (same company) if you have one small blog. Any busy forum websites or galleries should avoid at all costs esp. if its for a customer. Geoff Forster

18

I had switched to BlueHost in 2011 from GoDaddy. My reason for moving was two-fold; GoDaddy was sluggish and not so WordPress friendly at the time and two, recommended them as the premier WordPress Hosting company. Summer of 2013 they started to slow down and then late summer/early fall they began to go down on a regular basis, HostGator as well. As of this review, we are still experiencing issues with them and the immediate future does not look good. The support staff has been good in fielding questions, but the fact remains they keep going down, all the feel-good tweeting will not change the fact that my business is offline. I am now looking to move again, a task I dread as I have many sites at BH. The lost revenue I have experienced in the past 4 months has left me with no other choice. Before switching to BlueHost, do some research on the current status. Perhaps one day, if they can correct their network issues, I may go back because I really did have a great experience up until these past 6 months or so.

19

The bottom line is that Bluehost has oversold their services. When I call to report a problem, they all read the same scripted answer. More recently, their excuse for failing shared servers is to blame other customers on the server, something that no one can do anything about but Bluehost. It's sad to see a good company decline so fast.

20

Bluehost is just a marketing business - they don't have any customer service reps, their technical support is worthless, and they have very poor management. I was hosted their for 3 years and the site constantly went down without notice. I've moved my site to a higher quality provider. Bluehost might be OK for a mom and pop business, but if you have more than 1000 visitors a month - go to a professional web hosting company like Yahoo.

21

No Doubt About BlueHost ROCKS!

Bluehost offers a shared web hosting solution to all customers. BlueHost allows the cost of server maintenance to be shared between users, allowing Bluehost to offer a professional quality web hosting solution to each user for a matter of a few dollars each client domain is situated on its own section of a server that is shared with other client domains Free domains are one of the most beneficial features offered by Bluehost. You can get one free domain from Bluehost, no matter whether you want to register a new domain or transfer an existing domain. Many web hosts offer free domain name, only if you register a new one with them. Bluehost is the only web hosting company that allows you to get a free domain name even while transferring your primary domain name to them. You can avail of a domain name for free for the first year and you need to renew afterwards. Bluehost supports WordPress. One can set up a site or blog easily and quickly with Bluehosts one click Simple Scripts install. Bluehost also allows to install several WordPress sites on the same web hosting account effortlessly.

22

Ive been using WP for about seven years and Bluehost for just under one year. WordPress and Bluehost are a great combination, because they both give you powerful flex ability at an unbeatable price. Im very pleased with Bluehost, and look forward to keeping my WordPress site here for a LONG time to come.

23

I've had two websites hosted by bluehost for three years or so and they recently asked me to renew my contract. I don't think I will. One of my sites has been down intermittently while the both have had unacceptably long download times--especially for video, but for images as well. In general I haven't been so dissatisfied that I would end my contract early, but after reading reviews of other hosting companies, I won't renew with bluehost.

24

I signed up with Blue Host a year ago (July 2007) and they were so much now. The server my sites are on (299) seems to have a ton of problems and my site and email are very unreliable. Which might be ok, but when I ask for a resolution I get told 'I'm sorry' and 'There's nothing I can do' and am refused the ability to speak to anyone higher up. I'm moving hosting immediately.

25

Bluehost is hands down the best professional web hosting. It's very cheap compared to it's it's got one click wordpress install and great uptime and Offers free domains and unlimited bandwidth!

26

Not sure what happened to this company. Was great up until about 1 year ago. Now I think you'd be hard pressed to go a couple of weeks before downtime. Just go over to twitter and do a search for 'bluehost down' - its pretty shocking. I'm migrating about 9 domains away after reviewing what's out there. Might cost me a bit more but I am running a business from at least one of the domains and it just looks bad that potential clients cannot reach you - they are unlikely to blame the provider - they'll just think you are incompetent.

27

You get what you pay for! If you want great tech support, you will not find it at Bluehost. Basically, you are on your own. They send canned 'fix it' messages and it is up to you to make the changes. If you are a geek, you are all set. If you aren't, look somewhere else for web hosting

28

Bluehost service goes down way too often. We have been with them for over 5 years and are looking at switching services in 2014. It's Dec 31 and all Bluehost hosting has been down since noon. No web sales, no e-mails - Happy new year.

They have excellent tech support.

29

I have been using bluehost for more than 2 years now, I have never had problem with them. Cant say about support coz I never ran into serious trouble where I contact support.

30

1) all my FTP logins under bluehost have to follow this format: user@@ I'm not kidding. they have (user@) configured as the username format, so the second is the actual domain. this is completely unacceptable. 2) email is excruciatingly difficult to set up and configure with them. there are a few perks (your choice of webmail client if you want to use it), but I finally gave up trying to get thunderbird to shake hands with their server after a year of 3) other observations on this site about bluehost's uptime problems are accurate to my experience. they seem to have just started on their downward spiral when I registered a year and a half ago; I now need to find a replacement as there are now too many poorly or non-functioning aspects to their service at this point.

31

I came to this provider from the Planet (that suks) about a year ago. They are terrific. Good support that does not talk down to you. Quick response if something is not working. Lots of features, add ons and freebies. These guys/gals ROCK!

32

Even as I am typing this message BlueHost is down again! I can't even click on the link to their main site! My website is down and I have no access to email. This has happened 3 times during the past year. That's pretty bad if their own site is down. Once, you could not even call into their office for 2 days as their Cisco Phone System was down as well! It's infuriating. Avoid them like the plague!

33

I hosted around five sites with Blue Host for years, literally years, and never had a problem. And suddenly, I can barely accomplish anything with their site. I have no idea what's going on. But basic things like accessing webmail is impossible. I've called customer support many times and their tech advisers cannot figure it out and eventually tell me things like, 'why don't you use a different computer?' Which I did. Still, doesn't work. Remember, I've used them for years -- probably at least six years -- so it's not like I don't know how to access webmail.

34

they didn't put their term of service in the first page. they sales and admin have a different suck mouth. after the sales say yes, then the admin say reverse. i was to be hosted adult oriented website that selling sex toy, i guarantee 100 my web is free porn because i selling this item in indonesia which was a muslim country. all porn materi could be aserted by law in this country. the sales saw my web from the old hosting and he say 'I'ts okay' but after 2 week use bluehost, suddenly the admin say we break their term of service and must leave(what an asshole they didn't even presenting their term of service in the mainpage.) we suffer because we forced to close our shop for 3 day because this occurence. if you looking for hosting, i'm truly don't sugessting this hosting. you better looking other hosting. nb : their speed worse ever from country like indonesia. bah very10x slow like a snail caught bay a salt _

35

Bluehost completely screwed up my websites and changed their layout by upgrading certain wordpress plugins without asking me first. Downtime is very high recently. Overall - don't use them!

36

I switched over to BlueHost a few months ago after having some issues in performance on another host and have been very pleased. Fast setup, standard cpanel offerings, easy to work with customer support all created a solid platform I could count on and then focus on building my business. As a web developer I have since put a few other clients on bluehost and would recommend them for anyone looking for a service that does their job so you can do yours.

37

My original price was $ a month, every year after it went up a $ per month. Last renewal it was $ a month paid in advance. I used their service for 2 years. According to who was in the tech department would be how helpful or non helpful they were. For example, I downloaded a wordpress script from them, with spy ware. I asked for help to remove the spyware/trojan, of course I got their standard answer, 'Use a different browser.' (hmm-how does that help remove spyware/trojan?) I had an IT guy check out the site and the trojan attacked his computer too. Yet Bluehost tech which is customer support also, said we needed to use another browser. Last time I called Bluehost to assist with my sites, the tech told me to take all my sites (18) and move to a different host. I did.

38

My feeds were suddenly all broken a few days ago -- I called Bluehost and after talking to several people, I was told there was a denial of service attack so without bothering to tell me they changed my IP address. This broke all my feeds. Then while they are 'testing' things I can't post on my blogs consistently. My admin panels don't work. My podcast is down and they told me it would be 'about a week' or 'early next week' before everything is fixed. When I asked them to pinpoint when my sites would be functional again they told me it wouldn't be this way 'forever'. That's the worst customer service I have ever received from any company. They were totally unconcerned about my feeds and my websites. Didn't even care. I would no longer recommend Blue Host to ANYONE.

39

Bluehost customer service is by far the worst. I have been on the phone with them for over an hour, talked to 5 different people because I kept getting transferred and nobody could deal with my request and I got all wrong information and it is probably the worst customer service I have ever experienced outside of healthcare. I don't know how the other hosting sites are, but based on the experience I have had with Bluehost, I will be transferring my hosting to another company.

40

Having used Bluehost for the past 4 years I'm surprised at the number of negative reviews here. I have several domains, databases, blogs, image galleries, etc. and all have been running fine. There have been a couple brief outages. Customer service and technical support were both excellent. I was able to talk to a person quickly and they helped me out within a few minutes. I am not a full-time web developer. I basically run my site as part of my business, but I have helped out associates with their websites and have found their web hosts to be a real pain compared to Bluehost. With Bluehost all my installed apps and scripts work like a charm. I would recommend Bluehost.

41

I was 5 seconds away from buying with them for a long period of time. They look pretty serious, cheap and good. Reviews are BUT BE AWARE THAT THE TERMS OF SERVICE OF THIS PEOPLE, ARE STRONG AGAINST FOUL LANGUAGE, NUDITY, SEX AND SO ON!!!....

42

Technically NOT and they NICKEL AND DIME you even when they admit the mistake was theirs. It was shocking that they didn't realize my account would be down for hours when they suggested that I hit the button to upgrade from a standard account to a PRO account. Lost a lot of money that day. They said, 'whoops,' and offered a $20 credit, and said I'd need to downgrade to the STANDARD package to get the rest of my PRO money back ($220). I offered them reasonable solutions to keep my business (1 year free PRO, or just charge me for STANDARD). They weren't interested. Frustrating to the point of making me move away for reasons of principle along.

43

Ive been using BluHost for several years and have had no problems whatsoever. The couple of times Ive needed support (usually my mistake), they were easy to reach and resolved my issue quickly and correctly. Id recommend them to anyone!

44

I have been with BlueHost since November 2010. The customer service has been great and treated me responsibly every single time I contacted them. I also recently added another domain to my account and found BlueHost true to their promise. Although their servers have been erratic of late, I think BlueHost could do better and take care of these problems once and for all. I believe the problems are not going to last forever and BlueHost will respond to complaints more positively - which is why I'll be patient with them.

45

At first, Bluehost was great. Lots of space and bandwidth so I decided to get it OK'd to use as a backup space. Even asked support and they said it was fine. I placed about 55GB of encrypted data in my home directory for a year without problems. All of a sudden my site got deactivated for ToS violation saying I was causing performance problems. I contacted them and they said I couldn't use it to store files. Their terms stated that it couldn't be used primarily for backup purposes, which it wasn't. My backups were of my total used space of , so not the primary use. They enabled my account and never would admit to the problem. Later I got notified of the problem again, canceled my account, and now they have reworded their ToS. I also had a friend who got banned for the same performance problem reason but he was hosting an open-source software mirror. He was well within his limits. They deleted his material and his account. AVOID AS MUCH AS POSSIBLE!

46

Blueshost is in my experience a decent low cost solution. There are significant problems in upload speed and downstream speed things are not famous for the most basic plans. Bluehost in my experience at least in the most basic plans is only suitable for small hosting jobs like personal pages or pages with low bandwidth requirements. Support wise it is average. Not the fastest and most dedicated support but acceptable. Feature wise its as good as any other player player on the market.

47

I was with this host for only a year and decided to switch because they are not honest about bandwidth space or billing terms. Their billing practices are very shady and they will not admit when they make a mistake.

48

Not only they are always down, their service stinks big time. I switch to webhost4life and it feels like i am in heaven. Use bluehost if you don't care about your site.

49

I'm annoyed with bh access to my site is long suffering. I have to make numerous attempts to gain access to my website. They recommended that I try a different browser, I tried others but it is still arduous trying to get into my site. They said that they are fixing it - it is now widespread. Their youtube advert says that they want to be the best on the planet, that will never happen.

50

Bluehost has become a huge upsell for Mojo themes , any respectable web developer has moved on from blue host. No traditional Cpannel not possible to do normal server task's without being charged. Wait times for support say 30 minutes then end up being 3 hours. The worst hosting experience iv had and i have over 5 hosting companies i deal with.

51

Suspended my account because i had couple of databases when actually it says Unlimited My SQL Database. It is all lie. Never waste your time on BlueHost. Once your sites are created then they will suspend your account. Horrible.

52

Just be aware that naughty words, nudity, sales of various things are illegal here. Theyre based out of Utah and have some completely demented ideas of what constitutes free speech. Other than that, bloody fantastic service. Im a poet and artist. I write with bad words sometimes, as do most authors. I thus would violate the TOS with my books. Im an artist who photographs and paints nudes. That too is a TOS violation. Im running away from it.

53

If you run any kind of serious business or host websites / e-mails for clients with serious businesses then Bluehost is the LAST host you ever want to go with. Servers go down for days at a time every month, no matter if you're on a dedicated server or VPS. Their proxy servers for e-mails are constantly added to spam lists so multiple times during the day nobody can send any e-mails out. I've been with a few hosting companies and this is one of the worst when it comes to reliability. As everyone mentioned, customer support is quick to answer but more often then not there is little they can do except saying 'Sorry' We've lost more than one customer thanks to their horrible reliability and up time. Hard to get any work done when nobody can send e-mails out for 2 days.

54

Their Shared hosting plans have slowed WAY down since I first started using them. Now, they focus on upselling you to their $25/month Wordpress hosting plan or another more expensive plan if you have Shared hosting. Site speed tests at etc show really slow page loads. Hold forever if trying to get through by phone. A few days turnaround on email replies and they don't quote your original ticket so it's easy to lose details and the replies are often inadequate.

55

Not trustworthy. Can suspend your account anytime. You can't have unlimited domains with Bluehost. That is totally lie.

56

horrible from day one, avoid like the plague

57

I have 3 sites hosted on bluehost at the moment. First I like to share that it is fully featured, you have every tool you need, and everything is easy to locate and use. I would also like to let you know that their support has been great. Maybe some times I was connected to a person that didn't know what I exactly needed, but then again other members of support have not only guided me but work on a problem that was not simple at all and fix it. Up till now the best experience I had with any support team, was with BlueHost support, and I have contacted them more than a few times.

58

I signed up for this service a couple weeks ago, but saw immediately that it was not at all what I wanted. Everywhere I went to do something with my site (add text, links, images) was just trying to sell me something. Despite their 'no hidden fees, anytime money-back guarantee', there were plenty of hidden fees, and, although I sent a cancellation request within an hour or two of applying for the service, I did not get a full refund. They kept $50, saying that my cancellation was not within the 3-day period (how is this an 'anytime money-back guarantee'?), because they completely disregarded my initial request, and, when I followed up a few days later, further delayed the cancellation process by saying that I had to first confirm the account before I could cancel it. Despite my efforts to resolve the matter, they continue to refuse to issue a full refund. I don't see how I could see this as anything other than a scam. Do yourself a favor; don't waste your money on this company.

59

I run a couple of small ecommerce sites that do the majority of their business during the Christmas season. I've been with BlueHost since April, 2010 and service is okay until November. The site has been down intermittently for an hour or so two or three days during the week - during the day - when I need it to be working the most. (Often in the evenings when I'm trying to upload to the site, it's so slow to respond I give up and go to bed. This has always been an issue since I started their service.) Yesterday the server was down again = for 4 hours - I contacted customer service through live chat to ask about the problem. They told me if I wanted guaranteed up time I was welcome to pay hundreds of dollars for a dedicated server. Alrighty then. I love how fast my site loads when it's up, and I used to be impressed with their tech service. Now I'm looking for a new host.

60

I had a 22 year old kid file a DMCA stating he copyrighted five letters. Bluehost wouldn't give me the name of the complaintant, so it is impossible to determine who filed the complaint, and if there would be any merit to the complaint. Bluehost INSISTED they had to suspend the site, even if someone filed a DMCA claiming copyright to the word 'the.' They then told me I must file a counter DMCA w/ the exact verbage as a DMCA. Obviously they want to CYA, but this is ridiculous. So, if you host w/ Bluehost, a person can file continuous DMCA's and keep you site down. Oh, sure try to get a prosecutor to file perjury charges over a website, or sue a 22 yo kid ...

61

BlueHost is one of the better hosting companies I have tried and here a couple of reasons why I think that. For the low price of you can get unlimited domain hosting, Storage, File Transfer, and E-mail Accounts. This makes it great for a small business which needs plenty of all of those. They say they have 24/7 support but for me it took a very long time to start chatting. You should note that the price is only for the first term and after that the price is going to go up depending on if you want the Standard or Pro Plan. The Control Panel for your domain/hosting isn't that great and it is mediocre at best. I would recommend this to my friends because the price is nice and because they have 1-Click Script Installs for Wordpress, Joomla, Drupal and many more! In conclusion BlueHost is an excellent host.

62

I'm using shared hosting. My site have problem with connection to outside, and I created 3 ticket. 3 days pass, my site still not working. I start ask for live chat support. Waiting time from 9 mins up to 13 mins. Finally I got Bluehost staff.

My problem is CURL not working, I make a test script.

- 'Failed to connect to 2607:f8b0:4007:: Network is unreachable'

they said:

- 'Oh its trying to use IPV6, it needs to be IPV4'

then after 30 mins, They do something, I test again and got:

- 'Failed to connect to : Invalid argument'

they said

- 'looks like its having a problem specifying an address - checking on that with the server people',

'They are going to continue working on that, but I don't know how long it will take.',

'Could be 24 hours or more.'

Really? I was waiting for 3 days.

they said:

'Well considering that this is just a shared hosting service, there are going to be limitations, and downsides for such an inexpensive service.'

So they asking for for pay more money for their error?

They always offer upgrade.

So please NEVER EVER USE bluehost. Poor hosting, poor support.

63

i'm a web developer and i have placed hundreds of clients on bluehost. in the past two months, though, there have been tremendous hang times and page load delays. when i call or live chat they either tell me they are under attack, they are undergoing maintenance (during business hours), or they tell me everything's fine, and then all of a sudden the sites are working again. this would be a fine explanation if i didn't know better. right now i'm in final stages of researching other companies. if they don't get it together by the end of 2010, i'm moving all my clients elsewhere.

64

You might as well kiss your site good by because a 4 kilobyte website will take roughly 3-4 seconds. A site that uses mysql to generate the data will take 5-10 seconds, such as any site hosting a web blog. The servers are ALWAYS overloaded and packed to the brim with users (I have logs to prove it). It's just been such a nightmare, I'm currently shopping for a new host.

65

Have spent thousands of dollars and many hours, upgrading from one server to another only to find that have been missing a lot with BlueHost and being in wrong hands can spoil everything. I can say being on BlueHost you are in 'expert hands' service. The problems i was facing with other web hosters are all solve, am happy here anything i need the support is 100 percent. I was never smarter until i found BlueHost. you too can be smart. It's simply the best.

66

I was using bluehost for last 3 years but now moving my sites to other hosting providers. Suddenly raised price of my renewal plans without any notice and when I asked to degrade it, they are unable to do so. They will shutdown your site and ask for upgrades. So, beware of this hosting.

67

I bought bluehost account 2 years ago and it was clearly mentioned unlimited space and 100SQL. Now they suspend my websites due to files limitations and 10SQL of DB. Am having a bad experience with this company and am ready to open a case law on this company.

68

I had good experiences with Bluehost up until May, when suddenly my site started going down a lot. They claimed they were moving it over to other servers, doing repairs, etc. but now, one month later, I still have way too much downtime, which I can't afford.

69

I have been a long time Bluehost customer. I'm running about 10 web sites, one of it is a web shop. Bluehost offers a lot of features, and the servers are running fast enough for my purposes. The big problem is sending email. Since a few months, about 10 of my sent emails are either bounced (because the bluehost mail server is on a blacklist) or refused by the bluehost MTA (because of a 200 mail-per-hour limit). Of course I'm never sending more than 10 emails per day. Support answers quickly, but isn't really helpful. The Bluehost mail services have become practically unusable for me. I can't recommend it for hosting a serious/critical web site.

70

I have been using them for a few months and they have exceeded my expectations. I always get technical support to guide me through technical issues that I am not very good at, and they always help me and most importantly I solve any issues I may be experiencing. I would recommend them without any hesitation.

71

Bluehost says, unlimited bandwidth and space, but that is not true. The database is limited to 1GB, the space is limited to a certain number of file and I have had issues with my bandwidth. They said the traffic to one of my website was affecting other clients of theirs. That is not cool at I have been with them for 5 years now. The only thing holding me back to transfer to another hosting is that, I have so many files and domain hosted on tsk tsk what to do?

72

Offsite hosting can and will be a nightmare with any company. Bluehost will offer you the world for a cheap price. And with that cheap price you get a cheap hosting company. The level 1 support is shoty at best. The level 2 support is compitent to the point of setting up A records and MX entrys. Most other hosting companies will allow you to self edit your SOA however with Bluehost you have no control. I would go else where if you desire FULL control of your site or sites. I have been with them for 6 years and when my account ends I am leaving with all 5 customer domains to include my own. I am no longer going to fall victim to their 'small delays' or 'had a small issue with one of our servers'. I would suggest you look at GoDaddy or possibly build a inhouse server. And pay the premium for a kickbutt internet connection.

73

Blue host is decent when it works. We have a dedicated server. Three outages in 3 months??? Each lasting days. So while we are losing customer we have the option to wait on hold for hours. They obviously have some un resolved issues. I can no longer recommend to anyone running a serious website.

74

Horrible. My URL with Blue host is now 'non-existent' - this is a 503 or a server problem with Blue Host and they refuse to correct it. My domain which I paid to have transferred to Blue Host from Go Daddy months ago and have the receipt for and followed all procedures AND Blue host told me I was domained with them has now vanished. Another URL appears - I found this out from Mojo Marketplace when I signed up for their export service. I have no idea what this URL is and after eight messages blue Host has not answered any of my questions. I paid in advance three years. Bad business and I wish i had never signed up with them, this is awful. Oh BTW, since my blog is 'non-existent' or a 503 I am not showing up on google. So, is Blue Host vulnerable?' Have they been hacked? Seems like that to me and they are not communicating. BEWARE. I am angry about this.

75

Eventhough Technical support representative is friendly. There was a complicated/advanced problem that developed. six of their representative was unable to figure out the problem, or had made some assumptions which was tried and not fixed. Eight hour of email and telephone marathon, escalated all to the manager. Turns out manager knew the solution for six days and did not share the solution nor suggest an variant to their representatives. Caveat Emptor: expect to waste your precious time in solving or fixing the advanced/complicated problem with BlueHost. I have sent complaint to them directly about this 'secrecy or withholding information and they chose to deny this behavior and parrot the solution back to me. Expect unprofessional attitudes from higher ranked staff.

76

I cannot recommend BlueHost. The company I was with had nothing but problems with the site. It was constantly down, there were problems with the email server, and then they decided to upgrade the backend software, specifically Apache without even a warning email. The result caused our site to work improperly and cost us embarrassment and money. I called customer service and they tried to tell me we were hacked. After hiring a security expert, and 3 customer service calls later (2 of which they swore up and down it was our fault), Bluehost finally admitted our site was down as a direct result of there actions, which btw, they offered a whoops apology and sent us on our merry way. Dealing with the customer service was a joke. They were rude, often I knew more than they did, and after repeatedly screwing us over they never had anything more than an insincere apology. Once I called with a complaint and they left me on hold for a half-hour with no response (finally I hung up). It

77

I have little knowledge of web hosting and it was too complicated for me but The Bluehost technical support is amazing, i Think That customer experience Really care about us, money back guarantee is always true with any web hosting is the most qualified hosting service forever. i think Their support and 24/7 Toll Free Number is Also incredible specially for those who have no talent in web structure of genera. and really patient most time of help to figure out solution for problems fast. there prices are competitive, host unlimited domains under $4 month, get a free domain, they also have a referral program for making money with them, easily get $200 credits for Facebook, Google, And yahoo advertising, you can get Unlimited email accounts on Bluehost get many accounts for free. Bluehost is an excellent host and i really like the host like Bluehost ever!

78

Using for a couple of years now. Support are generally helpful and consistent, but the simple performance is not good. The site repeatedly goes down due to host issues and it loses me money.

79

Very good price, space and good availability of features, applications and resources, but terrible performance and reliability. We had to move our CRM and customer satisfaction survey applications (written in PHP) away from Bluehost due to excess load on the hosting server. The excess load on the hosting server is so noticeable that even our static website, written only in HTML, CSS and containing only one flash banner, requires a few seconds to start showing texts and images. If you're familiar with Linux you understand the concept of 'load average' from the 'uptime' command. So, our Bluehost server has a constant load average of 13-15, but it had already reached 115-130 during one week (and that's when we decided to move the applications from there). Technical support was made aware of the problem but there is not much they could do since it's a problem related to under sized infrastructure. My guess is that they put too many customers on the same server. So stay away from Bluehost!

80

I've been with Bluehost for 3 years now but it's time for me to move on. A few months ago, there was a problem with the index page of one of my 3 website: it wouldn't refresh after I updated it, no matter how many times I did it. I called Tech Support to see if the problem was on my end or theirs. The guy who took my call was completely useless, didn't do any effort to really try to find out where the problem was. I felt like an idiot because I thought I was doing something wrong and I gave up after a while but a few hours later my web page was showing up fine, which means that the problem really was with Bluehost. So I lodged a complaint with the Tech Support manager by email, telling him politely that I didn't appreciate the way I was served and I never got so much as a reply from him. Apparently, I'm not the first customer to be ignored like this either. Thanks for nothing, Bluehost!

81

Choosing a good host for your website can be difficult, especially if you're on a budget. However, I decided to choose BlueHost and it turned out to be a terrible mistake. 1. In the first few days of joining BlueHost, my website was down at least five times and in the customer support, when I told them about the problem, they didn't know how to fix it or they didn't see anything wrong yet my website was clearly down! The times my website was up, it lagged a lot and was loading slowly most of the time, yet there was little to no content on the site itself! If anyone is looking to get serious with their website. BlueHost is definitely NOT the way to go. 2. Although the customer service was quite fast, it seemed to me, that the people there didn't know much more than I did. They couldn't fix any problems I had or they couldn't find the issue. 3. I didn't get 100 of my money back when canceled. They didn't give me a full refund although on their landing page, they say clearly that there is a 100 money back guarantee. I got about $10 less, and when I contacted about my issue, they always tried to somehow change topic to make me buy their service again or make me leave. They were not helpful. I ended up losing my money and I consider this a scam as they just took the money for nothing. 4. There were many features in BlueHost cpanel, yet most of them were completely useless and an average person would have nothing to do with them. All I needed was to install WordPress and from there, I only used what WordPress offered and nothing to do with BlueHost. However, despite all the negative there were a few good things about BlueHost you cannot find elsewhere: 1. You get a FREE domain when signing up with them, which is very great because you will save at least $10/year. 2. It's very cheap and the best host for a low budget. Conclusion: If you are on a low-budget, BlueHost is the way to go, however if you want to build a serious site with no downtime and make sure everything is running how it's supposed to, then BlueHost is the worst choice you could make. I personally would not recommend BlueHost to anyone if it weren't for the free domain.

82

Where should I , is horrible!!! From the technical support to customer support, I've had nothing but issues with this organization. On several occasions, I've experienced downtime (I mean for hours at a time) no apology no nothing.

83

Consumer's Original Complaint : offer 'unlimited' services for web hosting, but when my data grew after 3 years, they force me to reduce size, deactivate my account. 1. They set the rules any way they want AFTER you had hooked up by their employs complex mechanisms to protect its Subscribers and systems from abuse. 's offering of 'unlimited' services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers. ... However, in order to ensure a consistent and quality experience for all Subscribers, does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until can evaluate said sites resource needs.

84

I had 4 sites through these guys. Around Dec. 07 they had a change and an employee fallout. My site did not work right. I used to be able to get ahold of the techs easily and they were really helpfull, not any more. Since the company changed hands you can't get them on the phone, they do not return phone calls nor do they return email. My site stats haven't worked since they changed the platform 2 weeks ago. I am changing to a better web host.

85

I have been a longtime Hostmonster/Bluehost customer. I have over 10 shared web servers with Bluehost. The past year has been a nightmare. Constant email problems, sites going down, entire servers taken off-line for days. If there is an issue, they will take your server down without notice. I repeat - without notice. I had an infected file on my server and I received an email stating the server has been taken down and the files will be removed in 15 days. I have 10 customers on that server - all are calling me this morning. One tech at Bluehost let it slip that they have some servers that are blacklisted. I just paid another $50 to have them clear the infection with Site Doctor which will take 24-48 hours. You get what you pay for. Don't waste your time with Bluehost. Pay a little more and get a legitimate hosting company. I'm in the process of transferring all of my client sites over to LiquidWeb.

86

Absolutely horrible. I thought bluehost was suppose to be a good hosting company for wordpress. I have had issues with not being able to edit my wordpress sites for a week now. Bluehost has 2 tickets in with no answer to my problems. Left hanging with a support tech stating i can understand how frustrating this is . These companies train people to act sypathetic, about your problem, but it's only more frustrating to hear them babble without any answers to fix your problems. High level support does not even get back to me.

87

I signed up for web-, mail-, and dns-hosting in the fall of 2010 and within the first week, i had an outage that lasted 2 hours. And this was during business hours. When I called to find out what's happening, they told me that there was a problem with the server that my account was on. I asked them why they can't move everything onto another server. They said 'redundancy is not included in the service'. It's 2010, for the love of god! Have they not heard of VMware and stuff? Since then, it happened 3 more times. I have given up on calling them, I am not even going to ask for a refund. I just moved my stuff to someone else. Period!

88

On top of feeling lured into opening an account with , I am frustrated about how difficult it is to cancel my account. I have been trying to cancel it for two days now. Their page for support center doesn't work and I am willing to assume its not just a technical problem. So I cannot get support Via Email and I cannot get support Via phone because its a holiday. So no, its not 24/7 support. Its 24/7 excluding holiday support. Not supporting on holidays is OK and understandable, but misleading customers is unethical and borderline illegal, especially seeing how difficult they make it to cancel your account. I am unhappy at best.

89

REVIEW OF VPS I have been a long time customer,I was very happy with the shared hosting. I needed to upgrade to VPS for my needs as my site was to resource heavy for their shared hosting. This is were my headaches began. They advertise 30gb of space on bare VPS, this is really about 19gb because they don't mention that WHM and Cpanel will eat up a little over 10gb of space. Then the nightly, weekly and monthly backup will eat up your remainder of space so effectively you have 2 -3 gb to work with which causes the system to crash and emails to bounce. They will ask you to upgrade to an additional 30gb of space which will add an additional HD. Which when mounted will take up around 10gb. So you still have a full root drive, and a 1/3 full second drive. Because your root drive will cause your cpanel and email to fail. So now you will have to SSH in delete your backups to make room. Your site will come back up and the next time your backups run your site will go down. So you will have a choice turn off backups or keep your site up. The tech support will treat you like an idiot for trying to have a site with 30gb and having a backup of it. So all in all I have paid more money still have same problem and no real help from Bluehost. I had some of the best service in the past when I was on the shared hosting. If you need something better than shared I would look at softlayer or someone else.

90

Waited for 1 hour in the queue. incompetent staff :(

got placed multiple times on hold

91

Alert to any considering BV: BV retains your credit card information and automatically charges for a second year when I had originally requested a one year contract. When contested, BV will fight to retain the 'stolen' money. In my case my young son used the site for a month and never returned. A year later without notice BV billed again for $96. When questioned, BV said that was their money, and would not cancel. I am still trying to get my money back.

92

I currenlty host 3 websites myself and set up all my clients with hosting at BlueHost. They give you the most for your money, they don't nickel-and-dime you to death and I get $65 for every new account I refer to them through their affiliate program.

93

I regret only one i wish that i used bluehost earlier! After my horrible experience with hostgator i was reading some of the hosting reviews from whoishostingthis.

Well ,not all of them were but after a 'careful' or maybe lucky decision i choose bluehost. Why ? Many features for a great price! this was the main reason. With a little fear hoping that i don't have the same 'luck' like with hostgator i send them a ticket to ask about a hosting plan for wordpress. After ONLY 15 minutes i receive an answer in which they recommend me the hosting plan ,saying that they will help me with site moving/configuration to new server and also they answered to all my questions included in ticket (12 questions included!!!) 30 minutes and my site was already on their servers!

Fast ,huh ? Yeah, i :D

...

And the rest is

beautiful support

no downtime (until now)

fast servers

great hosting plans with many features

What you want more ?

Try bluehost and you will not regret!

94

Wonderful, friendly service.

Terrible performance at base level.

I have 2 sites with BlueHost.

Last year, they went down for a few days with no communication, no apologies. This year, service has been consistent, but speed is terrible.

Blue you are so close to wonderful, please get it together and I will recommend you!

95

I started with Bluehost a year ago and they seemed fine at the begginning and lateley these past 3 months their customer service has been very rude. They have had my site down for days sometimes and when I call they tell me they are currently doing upgrades on the server and it just so happens to always be my server. They never can give me an ETA on when it will be fixed. THEY ARE HORRIBLE DO NOT I REPEAT DO NOT use them

96

Website is down any Monday, Tuesday, Wednesday, Thursday and Friday. Basically, every time I need the site up and running, this hosting is not delivering it.

97

What do you wish you'd known before becoming a customer? Looking back, there is nothing I wish I would have known before signing up with BlueHost. Since that time, however, I have discovered things about other hosts that would have reinforced my Bluehost choice at that time. How have they handled your support queries? With only two rare exceptions such as when a Support Tech who did not have an answer tried to blow me off by blaming a WordPress plugin for a problem that same plugin had first reported, the BlueHost Support Techs have always handled my queries as if I was a valued-and-respected customer. What level of technical expertise do their customers need? I began with none at all, and I have often thanked the BlueHost Support Techs for their 'WebSite 101' training for me! How have BlueHost handled any problems? Promptly, efficiently and completely. What kind of customer is this host suitable for? One who needs occasional support at a server rather than expecting someone else to understand and to know how to resolve anything and everything beyond actual server function. For example: Some BlueHost Support Techs both can and will try to answers my occasional WordPress questions, but I always remember none of them are actually expected or required to do so. Would you recommend BlueHost to friends? Most certainly!

98

I've been using Blue Host for a few years now.

PROS

Support is excellent. I never wait more than a couple minutes to talk to someone. Also, it's 24/7 which is important if you are located outside of the US.

Interface is good. There website is clear and concise. Plenty of tutorials.

CONS

I've had issues with site speed. I run a few sites, and they seem to lag up to 5 seconds or more before loading. I run Wordpress sites so I'm not sure if the issue is my site or Blue Host. Either way, my site doesn't load nearly as fast as I want.

99

Just the last few months of having bluehost, the servers have been going down for small periods of time. Every time I ask what was going on they mentioned they are working on it and that they have been doing updates on the server. I just do not know how updates would knock the server down multiple times daily for 5-15min durrations of time.

100

The BlueHost shared server has a common IP address. Even though you buy a fixed IP address @ USD 30/yr, and the IP will resolve to your domain, the fact is that your domain will not directly resolve to the exclusive IP. This will cause problems if your shared server needs to identify itself to some other server to access privileged resources like MySQL data, etc.

101

I am dissatisfied with bluehost their customer service reps just cut and paste for effect and they do not check to see if I have provided my cpanel digits and read description of problem. They are incredibly unprofessional and unhelpful. BH will never be the best web hosts on the planet - never.

102

After having been a satisfied customer for 4 years, with several very low traffic sites on their shared hosting, all of my sites started experiencing severe lag issues - fetching even simple pages would take anywhere from seconds. This might have started at the time we launched a wordpress site with DAP (Digital Access Pass) and OptiMizePress, but it is hard to tell, as it was an intermittent problem. I have worked with support to understand the problem, and the only thing they can tell me is I am being throttled. They also give some advice on optimizing sites and databases, but despite asking several times, they are unable to tell me the technical reason WHY they are throttling my account. Traffic has been very modest so bandwidth is not a problem, and there are no processes running (according to the cPanel throttling screen). If too much memory was being consumed, they have failed to bring that up, and there is no screen to analyze it in cPanel.

Since switching to SiteGround shared hosting, all the problems have magically disappeared. I have done no optimizations of any kind, just moved my domains, files and databases over. Load times are faster than they ever were on BlueHost as well. BlueHost has had a good run, but perhaps the new ownership is running them into the ground.

103

blue host erase my data without any notice. all the database. website is gone. my entire site. they just erase everything without any notice. they just send me email that they can hold my data for 15 days. so i called to custommer supprot to get my data. and they are saying it's gone forever and they can't get back. reason of delete was my website sent a phising email. i didn't even setup my email. and my website doen't runniong anykind of script. so i ask for any evidence that my sebsite's phising custommer support just hang up on me. people saying bluehost is very good. yes it is true thier system is really good. but. you can get an email anytime soon Dear : Your web hosting account for .com has been deactivated, as of //. (reason: terms of service violation - phishing)

104

I had a Web in bluehost, and suddenly we had problems, a guy of tech support said that my server had a problem with the cpu exceded the cuota, other one said me that we had too many connections to the web, and another one said that possibly we were hacked. And the problem was happening every day.

105

I am a internet marketer. I love BlueHost because it is one of the best hosting for websites, I am using bluehost after getting recommendation from the great internet marketer George Brown, and it is really amazing its increase my online business rapidly. It has some amazing features, like unlimited storage for unlimited websites, they also have vpn servers for big giants, uptime speed is amazing, they also gave me a free domain. Customer support is very reliable, They can solve any problem within hour after lodging a complain, in short they have all the features which a hosting company should have. Big Marketers and master minds are using blueHost and they also recommending it to the others. I recommend blueHost to all my friends and fellow marketers. I am using its affiliate tools in my websites also.

106

I use Bluehost hosting for years by now. Bluehost is quick to respond to help requests. They'e available all hours of the day on live chat. It happened just few times to need resolve problem in more than one chat session (probably I get some new member of support).

Just once they answered to me that they can't solve my request (something about new functionality, i cant remember exactly what it was about, I think I ask for some new script similar to Simple Scripts).

107

i am wasting time reviewing so others dont get same problems i have now, i am checking this web site to see where can i move, i first was in and then moved to bluehost thinking it was better, i later realized they were the same company and both have the same problem, the features are great, space, unlimited mysql, domains, every thing but the speed it is the problem, very, very slow and many times doesnt work at all.

108

I signed up for a new hosting account with BlueHost a month ago and have just submitted my request to cancel. Every night my server is under high load as reported by BlueHost's server status page. When requesting a page from my site, which isn't taking any traffic at the moment, takes 90 - 100 seconds to load. It has been this way every night for the past month, which is why I have moved to a new host and canceled my account with BlueHost.

109

Moved a high traffic website over to BlueHost, was told everything was setup and ready and was provided with the nameservers to use for sites hosted. Everything worked fine for about a day, and then DNS errors. We lost several thousand visitors in one day. Contacted BlueHost three times for support. Was told on the third time it was a problem caused by them and they had fixed it and DNS errors would resolve in about 4 hours. 8 hours later the domain was resolving but various DNS tools were still reporting several errors. This problem at BlueHost stopped the viral momentum of one of our pages costing thousands of future visitors. Never using BlueHost again.

110

Bluehost is quick to respond to help requests. They're available all hours of the day, and they know what they're talking about. They sent me to your site.

111

8 months ago with a good review i purchased webhosting from blue host server but from past 4 month their server keeps getting down almost every day. i dont know what they are upto . i definetely not recommended anyone to use bluehost as web hosting server

112

I signed up for this web hoster based on all the good reviews. What a dissapointment. The tech support people were extremely rude. I spent over two hours on the phone setting up my account only to find out the next day that nothing had been done. I asked for my money back. Save your money and time.

113

I have been with Bluehost for a few years, but not anymore after this week. I have had constant issues with slow loading, and timeouts. Anytime I send a complaint I get the same cut and paste email that does not address anything I wrote! I get nothing but constant excuses as to why my site times out, why my clients tell me it loads slowly, etc. The final straw came this weekend when my site crashed. First they blamed me for uploading malware. Then they changed their mind when I told them I hadn't updated the site in weeks. Now it must be concrete5's fault. Regardless my site is gone and I have to rebuild it since their backup was screwed as well. Thanks Bluehose, I mean Bluehost!

114

Technical support seems to know what they're talking about when I have questions. And they offer alternative solutions to problems.

115

I was a happy customer of Bluehost's for years before recent problems. Our uptime over the past 6 months has been painfully inconsistent. The support staff is unreachable when I need them. I've received a busy signal for four hours straight and they frequently disable the 'live chat' support option. The service has become a joke, but not at all a funny one considering how damaging their service has been to my company. Unacceptable.

116

I am hosting with Bluehost for almost a year now, and I have no problem with them. My website is fast. Their support is amazing. I tried many hosting company before, but non of that was as good as blue host. My advice to every body reading this is don't waste your time and money and go directly to Bluehost.

117

I've been hosting websites on bluehost for a couple of years now. And so far it has been the most qualified hosting service that I've ever signed up with. 1st - Their support is incredible, besides the regular 'e-mail ticket' they have a 24/7 Toll Free Number which really helps specially when you have no talent with web structure in genera, they are really patient and most of the time they help figure out a solution for your problems really fast and they also have a live chat. 2nd - The prices are really competitive you can host unlimited domains name for under $4 a month. You get a free domain name once you sign up with them, and they have a few features like the referral program which you can actually make money referring people to host their websites on bluehost. 3rd - You get something around $200 credits to spend on facebook, google, yahoo advertising. 4th - Unlimited email accounts, I've seen some hosts charging by email created, on bluehost you can get as many accounts you want for free. I really like Bluehost, excellent host!

118

Bluehost is one of best web hosting provider. I been using bluehost from last 4 years without any issues. If there is downtime, i always get informed before the schedule maintaince or Technical Issues. Their support staff always available on chat and help you with any problems even you are novice. Now they offer VPS and dedicated servers too, so i am sticking with them for as long as my websites are up.

119

I've used Bluehost for 4 years now, and in the last 6 months, reliability has gone the tubes. What once was a solid, reliable service is now a crap shoot. In the last month alone, the server I was on was down just under 10 And that's only the downtime that I happened to notice! Each time, I got no help from support other than 'We're working on it. No ETA.' I suppose just knowing that they're aware of the issue is supposed be relief enough. I'm not sure what's happened in the last few months, but at this point--after 4 years--I'm ready to leave. But don't let that discourage you from using Bluehost--maybe you just don't need a site that's up all the time.

120

I don't have long term data on reliability but after reading all the reviews over the weekend and being surprised at how negative a lot of the feedback was even for the highly rated sites, I wanted to report that my startup process was incredibly painless. The account was created in minutes and I was uploading data in a few more. I had to send in photo id to get ssh access which took till mon morning but otherwise it was quick and easy. One suggestion to bluehost: offer encrypted data access from the start. I wasn't comfortable using the plaintext access methods like ftp till the ssh shell access was approved.

121

I enjoy BlueHost over the majority of hosts I currently used.

I recently switched to BlueHost when I had enough of GoDaddy and their 'support'

I went with BlueHost and it basically was an instant setup. I just had to configure my site to WordPress in the cpanel.

They do handle my support queries easily, as long as it's in the morning or at night.

If it's in the afternoon, I'd have to wait 15-20 minutes.

The staff for the most part is friendly, easy to work with, and setup my nameservers easily.

I'd recommend this to my friend because their prices are EXTREMELY cheap and easily affordable for a small business.

122

Have several domains hosted in Bluehost. So far so good, very minimum to none downtime.

123

When I started hosting with BlueHost 3 years ago, they has the best pricing for what was offered, now, their servers are unreliable, they violate their own terms of service (allow adult sites and spammers regardless of complaints), and their prices have gone up. I've argued with their tech support time and time again about problems and even when I show them exactly where the violation is, they tell me they choose who to host and they may violate their own terms of service is they so choose since they wrote it. Bottom line, BlueHost has become just another one of the 'big guys' in hosting and doesn't care anymore.

124

It's average. Nothing much special about it.

125

Bluehost customer service is beyond bad. I was assigned a welcome account manager when I joined and I asked her some questions about transferring another site I own. Two weeks later I still didn't have a response. I submitted a ticket and a really rude jerk writes back talking down to me. He had not even taken the time to read my question. So I called them and another rep who answers makes me repeat the full story and actually tells me that the various departments don't communicate. I have canceled my account. I would rather pay a little more for a better provider.

126

Bluehost is too slow.

127

I have moved from Godaddy to Bluehost 3 years ago on basis of bigger space and uptime. Today my hosting company is not the same. I have developed business and hosted many websites of my customers; all are down much too often and too long each time. To move all my websites (20) to a new hosting company will be a challenge. I will have to hassle to keep my customers. They (Blue Host) should pay me for the loses and false promises. I am wandering if I can sue them.

128

I have spent hours trying to find commentary on ease of use (for beginners) of web building programs offered by web hosts. I have not been able to find comments from beginners like me. This info is crucial to me, that the program be dead simple. This review does not refer to Blue Host but to you who rate web hosts. Your reviews simply don't tell me crucial info.

129

The Bluehost customer experience is amazing. The technical support and the money back guarantee make it feel like they really care about you, and the entire experience was very painless. However, I have very little knowledge about web hosting so it was too complicated for me. I imagine this would be true with almost any web hosting service.

130

I had several sites hosted by Blue Host and was somewhat satisfied until attempting to close my accounts. I was moving and unable to keep my domain up to date so I closed all but unfortunately forgot one. This was very unfortunate for me due to the fact that auto renewal was operational and my email address had changed due to the COX network.

Alex from Blue Host refused to work with me concerning my issue and even said Blue Host would fight any attempts by me to dispute the $25 charge with discover. WOW, this is certainly NOT customer service. Quite the opposite. I had no access to email to receive the reminder of 3 day renewal.

The only thing remaining is to post my TRUTHFUL as well as regretful experience on all Web hosting review sites. Discover will also be disputing the charge on my behalf.

131

I have 6 websites hosted with bluehost in four different accounts and for the third time in the past few months they are completely down and saying that the power is out and that they will be up in 3-4 hours hopefully. As a web developer they make me look stupid for using them. In addition to the three times they have claimed the power is out there has been at least 10 more times that my customers have called me to tell that their websites are down and/or their email is not working!!! Believe me I would rather pay more for dependable hosting than having unhappy customers. Not to mention the money wasted on adword clicks to a site that is down.

132

We hosted with Matt Heaton's Blue Host for approximately six months. During that period the servers were constantly up and down. They were so flaky that many of our staff became sea sick. Matt's serial excuse was they are working on it. Blue Host is really for the twelve year olds that are hosting their families Sunday pictures. If you are serious about your website you need to look somewhere else. Matt likes to think of himself as a serial entrepreneur. We think of Matt as a serial con man.

133

When I originally joined bluehost, I did so because my last hosting provider was beyond horrible. Their plan at the time seemed reasonably priced, but I quickly learned that I was paying too much in many 1. Around the time that I got my account, their servers were hacked where my site automatically rerouted somewhere else. When I complained to them about this, the first denied any responsibility (it's YOUR server guys, it is YOUR responsibility to protect it). After fighting with them for a while, they told me the only way I could protect it was to get a dedicated IP address from them. This took my initial 'relatively inexpensive' rate and pushed them into a much higher price bracket that I didn't expect. 2. When I signed up, I was told that they would back up my account - when their server crashed, I asked them to restore my system and they refused to do so. At that point I started making weekly backups of my files when they started to threaten me that they would terminate my account if I continued to do so. If these clowns would have done their jobs, I would not have had to do that. 3. In general, their online and phone support is beyond abysmal. Every time I contact them, I get some snarky jerk who acts like my questions are beneath him and tells me that he can't help me. It's YOUR server people and you don't even give full shell access so how do I fix my own problems? Most recently I needed to install Mediawiki for my team and it didn't work. When I sent their support an e-Mail to help me solve it, they ignored me. I wrote back three times at which time they told me to simply reinstall PHP. That did NOT solve the problem. I am still waiting for them to solve it now. Since I am extremely busy, I have avoided moving to another provider, but due to their continued rudeness and ineptness, I am going to drop them, tell my friends to drop them too (and believe me I have a lot) and hope they go out of business like they should.

134

Excellent service!!!

135

My client's site has gone down 4 times (for 15-45 minutes each time) in the last week. I've called and submitted job tickets. They admit it is very bad service but that they cannot do anything about it. They refuse to move the site to another server and the guy actually told me to host with another company! I have no other choice and I might lose a client over this. Thanks Bluehost!

136

Used to be great. But now they can't keep up. My site goes down all the time. THe latest time, it was down for 17hours. Each time I called support they said it would be up in 30mins to 2 hours but they could never get it up. Beware of this site. They have passed their peak when they got all the good reviews. Now they are very average and their support cannot keep up. You can tell they are swamped by the tone/rudeness. They were actually not bothered at all when I wanted to cancel.

137

I have used Bluehost for a few years and was totally happy. Recommended it to other people, too. But in the last couple of months, a very important feature has disappeared. I have contacted support about it several times, and nothing ever gets resolved. Support has always been great and helpful. Now they are still courteous, but not so helpful. Prior to a couple of months ago, I was able to go to Site Backup and Restore and download a zip file of my whole site plus the database. Then something happened, and I am unable to do that anymore. I even subscribed to BackupPro, thinking that if I paid (which I was OK with doing) I could get the cpanel backup again. No, that didnt work either and I asked for my money to be refunded. I am getting errors when I go to download the zip file. I know they provide hosting for a minimum charge, but if a service is no longer going to be offered, all they have to do is say that. I can't seem to get any kind of straight answer about backups, except that, as I was told on my last call, that backups are a courtesy service and don't HAVE to be provided. I have noticed that my site runs very slow. Before I even signed up, I told tech support I was going to be hosting a site that sells hi rez images. They said not a problem, I would not come anywhere near the limits, so go for it, which I did. Today, I notice that they are doing CPU throttling. I am very disappointed in what has happened at Bluehost the past couple of months.

138

My website two months ago moved to Bluehost, host very fast, and there is no downtime so far, very stable. Bluehost services are great, they will be very patient to help you solve the problem. He is a great host provider.

139

I am in charge of my small company's website and I am a poor choice for this task. Luckily, when I have problems and email bluehost I receive a fairly quick response and have been helped. Even though they are a little more expensive than the other providers on the list, I will stay with them because I have been happy.

140

After experiences with three other hosting companies I found Bluehost. They have 24/7 PHONE tech support (which I have not needed). The control panel page is better than others that I have encountered. Customer communication regarding upgrades come often. I'm in my third year with them and have placed three sites with them and plan to move another site there soon. Pricing is good especially if you pay a year or two in advance.

141

How fast is BlueHost support? I have been with BlueHost for few hours and they already suck!

They say on their web site: 'instant setup'.

Took my wallet, paid the $ and waited to the magic to happen.

Half a day later I got an email saying that my application is incomplete. They asked my scan my Credit Card and send it to them. WTF? Done it.

Late in the night seeing that I get no answer from them, I contact them to see what's going on.

'The next operator will be available in 15 minutes.' WTF?

Finally I get to speak with someone: 'Wrong department. Please hold while we transfer you'.

Finally I get a real human to speak with. They told me they lost my email (the one with the credit card). So I need to scan it again and send it over. 'We will contact you later'.

It was already late Saturday in USA and they DONT offer support Sunday. I was prepared to buy yet another hosting from a different company. As backup. In case BlueHost screw it.

After waiting another day, they slap me hard again: they asked my ID also. So, yet another day for them to process the new document and YET another day to receive the answer: your application has been rejected, your charge will be refunded in 7-14 days! I got a better hosting company meanwhile.

If you are in a hurry, stay away from BlueHost!

142

All of my websites hosted on bluehost VPS Standard Package. 4 months ago I moved all of my sites to bluehost from hostgator. Now all i can say about bluehost is rock for my wordpress powered websites. After migrating to bluehost my websites speed increased dramatically and as well as SEO ranking. I strongly Recommend Bluehost for

143

The uptime guarantee on their homepage is basically a lie. There's downtime nearly every day, for almost an hour at a time. Several hour downtimes come every few weeks, mostly in the form of database connectivity errors (the status page always says 'the box is under heavy load; you may experience degraded performance').

144

Signed up because of 'drag and drop' promise of website template/etc. FIRST, dumped me into a template website that charged me $70. Realized it was a different company when PayPal sent me a receipt-- now I have to fight them for a refund in bullshit PayPal dollars. Then I couldn't get ANY of Bluehost's web templates to work, including the drag and drop and Gallery sites. Their tech guy couldn't get it to work either, even after reinstalling it three times and emailing him my test photo. Now I have to call and fight them tomorrow to get a goddamn refund and my domain name back-- if they fuck it up it'll take 60 days to release. MY EXPERIENCE COULD NOT HAVE BEEN WORSE!! THIS SUCKED SUCKED SUCKED! I MIGHT AS WELL HAVE SET FIRE TO THE $200

145

bluehost hosted the website fine. but for email is was HORRIBLE

we made an easy transition to them from our previous host, and with some minor hiccups everything worked fine for a couple weeks. Then our emails stopped being delivered to clients [we had no idea until we were getting angry phone calls] then we had issues with outgoing email, our emails were sent into clients spam folders, the emails between employees within our company were not being delivered or being marked as phishing.

I was on with support for 15 hours that week trying to figure out the cause and work with them. I also submitted an urgent support ticket that never got a response. They blamed it on our Outlook and ect. We moved hosts and the new host was able to diagnose our previous issues in under 5 minutes. the server we were sharing had been blacklisted and therefore we were getting the repercussions. The reason i dont entirely tank the rating for customer service is that many times they did answer my questions regarding how to do something fairly quickly, their chat is great and response [especially sales] so if you only need a website- use these cheap people theyre fine. but if you are using it for business they do not offer reliability or viable solutions and diagnosis

146

Just moved to Bluehost on black friday. I got there shared hosting for $ for the whole year. For this price I did not expect much but I was wrong. Bluehost has the best support I have experienced. The most I ever had to wait on the live chat was 1 minute! The staff was very knowledgable and to the point and where able to solve my problems almost imeediatly. So far I have had no downtime or any other problems to speak of. Its only been a few days but so far I am very impressed and glad that I moved.

147

3 yrs ago bluehost was the best, and if you get the 1 yr plan they treat you like a king. I made the mistake of trusting them and paid for an additional 3yrs. in the past 3 yrs My website has been down at least 7 times 1 time for 3 days. The final straw just happend I keep checking my website because it is always going down, and this time I was locked out they told me someone hacked my site and implanted a virus and all my files was infected and the only way to clear it was to nuke my site. I have several domain names with them, and I have been building it for 3yrs and when they nuked it I lost everything all my files was gone 3yrs of hard work destroyed in 15 minutes now I have 1 more year on my contract and I'm starting all over again, and there technical support team went to the forest gump school of computer training to be train and are no help at all so run don't walk away from bluehost as quickly as possible don't get cheated like me and many others have RUN!!!!!

148

My site hosted here is actually down more often than it was long ago (two hosts ago) on Ipowerweb. When the term is up I will move it to another. The features seemed nice but reliability is more important than anything. I am surprised.

149

we decided to set up a reseller account with Bluehost, in order to be able to sell Wordpress to our clients, based on Bluehost's promises of uptime. That was Wednesday of last week. Today is Monday. I'm now shutting down the account because it was down 6 times in the last 72 hours, including a 30-minute outage at 10 AM today. I gave Bluehost 2 stars in support because they are US-based, and seemed to be trying to be honest in telling me that my experience was unfortunate and unacceptable, but nevertheless couldn't really help. Quoting now in response to my ticket: 'We apologize for the issues that have occurred on the server recently. We respond to server issues as they occur. However as we are a shared hosting environment with multiple accounts per server, it is impossible to provide a 100 uptime of our individual servers. Server spikes, poorly written code, malicious attacks and many, many other factors can affect performance on a server.

As services stop responding in a timely manner our admins investigate the server, to determine the cause, and when needed deactivate accounts that are abusing services, or causing them to fail. We apologize for the inconvenience this may have caused you, however the only real way to provide 100 uptime for any web server is to host a domain on a redundant array of servers.

We do not provide this type of service, and most providers charge several hundred dollars a month for such services. With the low prices we charge, we are not able to offer redundant servers.' OK: so I understand now. Multiple outages are expected to occur as Bluehost isn't capable of operating on its shoestring budget to provide anything better. Why are you in business!??!? Nice support guys though. Deeply apologetic. They deserve to work for a better company.

150

I had a VPS with bluehost for the cost of 30$/month. I had a few hours of downtime every month and the response time recently got out of control (over 3-4 seconds according to Recently their Provo data center suffered a service interruption (a few hours). It was impossible to talk to any agent via chat or phone. My website was slow for 2 weeks. I tried to speak someone on the chat and got it closed on my face over 15 times since I'm with bluehost. Then you have to wait 15 minutes again to speak with someone and get your story from the beginning with the new agent who closes the chat on you again. I decided to submit a ticket and had no answer for 10 days on why my server is so slow. I now moved to a new host and will cancel my service with bluehost.

151

During my 6 months with bluehost, I have encountered slowness and downtime 2-3 times a week. This is totally unacceptable if you want to host a small biz site there.

152

I signed up for blue host cause of there features. But as soon i hit next after filling out everything i see they charged me for a whole year. It never said anything bout that and did not offer a preview of your order or else i wouldnt of let it go. But i chatted with someone and they canceled it right away no charge was every made. I think ill stick with for now.

153

Blue Host was fantastic and i don't regret going with them, they have a good support team that has fixed all my inquiries. I don't know any code at all but that doesn't matter, using their one click installs you do not need technical expertise. I have recommended this site to my firends

154

I am not a fan. After 3 long outages in 3 months. Have to switch, which is hard to do when you can't get your files because their service is down.

155

For the second time in as many weeks my site, including all my email, has been intermittently down for more than 24 hours. Discussed problems in a series of emails with BH persons. Their comment was they were the cheapest around and they weren't going to spend money creating the ability to backup sites when the server on which they reside goes down. If I didn't like it, I should shop around for another host.

156

Excellent support! For sure one of the best providers

157

I am on the phone again with support for bluehost receiving no answers. My sites have been down for 9 hours now with no explanation. The splash screen on my sites says. :site will be down for 30-60 minutes for maintenance. REALLY! Again bluehost!? I have requested to be changed to another server Tech support is left holding the bag for the non existent higher ups who I was told are in a different city entirely. So he has no clue what is happening. Wow. Just wow. After 7 years being with you I am done., . Tomorrow I go shopping for a new server.

158

Thank you!!! Your directions to fix my problem was direct and perfect!

159

My web site was down for around 24 hours the other day. When I called in I was told the hard drive of the server it resided on was down, there were backups, and they were working on restoring service. As I said it took around 24 hours. According to the help desk person I spoke with they have backups. What I'd like to know is why, when a server (hard drive) goes down, as was this case, that they cannot readily load affected sites on other server(s) and restore service while they repair/replace the components of the failing server? Do they have insufficient server space to allow doing this? Or are they lacking procedures, trained personnel? what?

160

Unsecure access to cpanel could invite hackers to hack your websites. If you are hosting on bluehost. or Hostingpad. This is a red flag. If you want hackers host with them. Your password travels in clear text over internet and it takes five (5) minutes to break into your website, and steal your database, everything.

161

Bluehost is best because it is very reliable, affordable and it is one of the best web hosting with over 16 years experience.

I have never experienced any downtime or

any other issue with bluehost. Bluehost also

build their own servers so no downtime and any other issue. Features are really good

BlueHost Professional hosting offers Secure Shell Access (SSH), SSL, FTP, AWStats, and FastCGI. It supports all latest technology under Linux platform, including PHP, Ruby on Rails, Python, Perl, MySQL and PostgreSQL. I love their Customer Support they have always been there for their customers.

With a great forum support also all of your queries will be answered on the forum.

Email support, Phone support and live chat support all these are really good. I personally recommend Bluehost web hosting

it is a top notch web hosting at affordable price suitable for all.

162

Bluehost team is very helpful in supporting their users especially the old people like me with less knowlege in IT. Many thanks indeed.

163

Excellent host with fantastic customer and technical support, lightning fast performance and excellent range of applications and scripts. I love that I can created lots of sub domains and install any of the applications to try them out. Setting them up and configuring them is instant. I very highly recommend Blue Host to anyone.

164

Wow, I am surprised at all the negative comments about Blue Host here. Seriously, we have not had an issue at least not so far. We were up immediately and we brought many of our clients over as well, I have to say it was a very smooth transition. We also acquired many more since. All of this in a week! We had either transfers or modified name servers to deal with, it was rather simple. I will say that they will NOT budge on their price no matter the bulk you bring. Course, when you've been paying over 3 times that much for less service at I can't really complain. If Blue Host's service was as bad as the others claim on this board, then I could see a point of contention. Fortunately, for Wilcox Business Ventures we have not had an issue. Cheers!

165

I signed up with BlueHost in February 2013 because they were the recommended hosting solution for WordPress. I left GoDaddy because of the poor support and very poor uptime and slow speeds. BlueHost was great the first couple of months, but as summer came around I started to notice all of my sites getting slower, email was not so great and I was starting to get site timeouts.

I am a web designer/developer and had recommended bluehost to many of my clients.

Well that was mistake, August 2nd and then again on August 9th of 2013, BlueHost went down - no website, no email, nothing. I lost money, my customers lost money and everyone is frustrated. The downtime was a good hours. The tech guys were great at responding but the answers were always the same canned responses.

BlueHost was acquired by Endurance International Group in 2011. BlueHost offers cheap hosting but you get what you pay for, EIG is notorious for overselling and packing their servers with users. The results are very slow sites and now major outages. HostGator and HostMonster also suffered the same fate; both are owned by EIG as well.

If your revenue generation is reliant upon your website(s) being up, take a look at hosting that is not on a shared network like RackSpace, Intermedia, and Site5. It will cost more but you won't suffer the same fate as the EIG customers do now.

I would recommend BlueHost to those who want to host a personal site and do not care about speed and uptime, but it is not for the business user, small or large.

166

All it's ok, thanks

167

Bluehost is my choice for more than a year already. Their SimpleScripts also makes installation of Wordpress and forum scripts and other popular website scripts just a one-click install. Hence, you have a website up and running in 2 minutes. Read more about SimpleScripts here - minutes

168

If Matt Heaton, the sanctimonious self satisfied liar who runs BlueHost and spends all his time blogging about how great it is spent more time maintaining uptime, this service might be worthwhile. All the features on earth do not compensate for the constant downtime and slowness of what was once a great hosting service. They got too big too fast - go elsewhere or be prepared for constant frustration with these liars.

169

From my point of view BlueHost is one of the best if you want wordpress platform with your hosting. After all it is recommended by wordpress themselves. I think the prices are bit high it should be aroung 5$ per month for one year but there prices are 5$/month if you buy their hosting for 12 months. But they give a lot of features which gives complete value for the customer support is quite good and resonably it could be think this host is suitanle for anyone who wants to start a blog espacially a wordpress blog.

They also have free domain name for one year . They have handled problems quite effectively. Their uptime is also pretty good. At the present i think their servers are down for maintainence.

I would summarize the above with following words

' Blue host is close to perfect for customers who want to start a wordpress blog with dmain name and many other are also good. Customer service is laos very good.

For blog hosting i wwoukld give it a star'

170

Your title said it all. Just look at my last client who used BlueHost @

171

Yesterday Bluehost decided to renew my account without my consent. My account expired more than a year Although I did receive a refund, I'm unhappy because I got charged interest on my credit card for nothing. It's just ridiculous. Plus my domain name expired ages ago as well so I don't know how I would've used the account anyway.

172

I purchased hosting account with their so called deal and the price changed to a big change still dishonest ads is what i dislike the most. Did not instantly activate my account, took 79 hours or so to get up and running. When I had an issue with Cpanel and tried to reach support never got through chat or tickets. Later that month I had an unexpected charge so I decided to initiate chat for billing but no one there either, I mean why have billing support option in your live chat if u don't offer it. Sorry, but I am taking my business elsewhere, I have canceled my account and have a great host now. Good luck to all who go with bluehost. I DON't RECOMMEND IT PERIOD. Paul

173

I have a dedicated server with Bluehost paying $150 per month, in three month and the level of support is well poor. Live Chat support is not offered, getting through to them simply results in a please call in. Calling in means a long wait in a queue and if you phone general support you then have to queue to get through to dedicated support. Tickets - well these may get answered in a week or so after submitting them, I've also experienced a major outage with my dedicated server down for most of 24

174

Oh, tag justhost

I didnt have Bluehost, but I did have Justhost and this sounds like their write up a bit or at least makes me think of them. Justhost was great for awhile when they are partnering with TemplateMonster for discounts from Template purchases. I dont know, somewhere that place became a total consistent migraine of service, let downs and confusion. The world would be a better place if there was a government law of standard that governed customer service from businesses. For instance: You call your hosting provider or phone company and the agent doesnt know what they are talking about. You get a migraine because of that and you can report it as a crime in which they can get up to 30 days in prison or company fines. It would save people a lot of headaches, thus making the world a better place of understanding, joy and peace :)

175

WARNING DO NOT USE BLUEHOST!!! I just had Bluehost completely shut down and delete all 10 of my domains because of suspected phishing through one of the Simple Scripts I have installed on my Wordpress sites. They can not and did not tell me which one(s) they simply just shut down my entire web presence as per their terms of service agreement which is like 25 pages when you sign up and usually never read through. No further explanation and the customer service rep was so arrogant it was unbelievable. WARNING DO NOT USE BLUEHOST!!! I made the biggest mistake in placing my trust in them. BLUEHOST IS TERRIBLE.

176

Three days ago, i purchase bluehost hosting plan, then i got my account. And then less then 24 hours they suspend my account for suspicious activities, i just move several files to from the other server, my site havent run yet. then they block my account. then i contact the support, respond is slow. The server speed is not that fast compare to the price. Finally i demand a refund, it took more then 24 hours to got my money back. Its sure unpleasant experience with blue host.

177

I love bluehost, there are the best hosting company i'v ever seen. I hosted one of my blog there, since then i'v never encouter server problem. They always respond to my need, each time i contact They are the best and alway the best they will

178

BlueHost used to be great but now your article is spot on. I would recommend GoDaddy above them now. Slow, unresponsive and constant outages.

179

My hosting account was left unused for a apparently, there is this automatic renewal thing in their contract which I didnt take notice Unaware, I suddenly received my credit card statement with USD automatically debited from my account! When i went on a live chat with the Billing CS, all i got was rude and inflexibility. Even though I had mentioned that my account was unused, and that the email account registered was also unused and inactive, the CS could tell me 'it is your responsibility to update', 'if we did it for you (the exception), we'll have to do for all', 'it didnt matter that u didnt use your email'... SHEESH!! Thing is, my account had nothing setup and I didnt even setup anything since i registered. Anyway, it was a super bad experience with a super bad attitude CS! I'll not recommend the sign up with the automatic too risky!

180

I have been a Bluehost customer for the past 5 years. I have a video editing business, and photography business and host each of my sites with Bluehost. They have been very reliable and have provided fast and helpful service to me as I have inquired about the dozens of services that they provide and support. It is also reassuringly that each time I call I can be assured I can speak to a trained expert that is not taking my call from overseas. I would highly recommend Bluehost to anyone looking for not only a great hosting company, but at an incredible price. No hidden is all legit!

181

Bluehost reseller really really sucks. Very low speeds and lots of times down. Ill change when my plan expires.

182

So a back in April 2013, my website was becoming to big to be on shared hosting so I decided to buy a dedicated server with bluehost.

At the time bluehost looked great, and I bought their mid range server at $199/month, this price was great for me. Before August bluehost was good for me, however one thing that did bug me was their support for dedicated servers, they dont have live chat support so you have to call up. This may be OK if your in the USA, but Im in the UK so it means I have to call their international support number first, then I have to be transferred to their dedicated server support team. This means I have experienced waits of up to 30 minutes to get some support. But to be fair the support I have received is good, its just accessing it that can be hard. But on Friday august 2nd it all went horrible! I mean horrible! On august 1st I had launched my next large website, and within 24 hours it had gained over 3000 members and got over 50,000 visits, I expected this launch to get even bigger on August 2nd and I expected my new site to grow even more at a faster rate. But It didnt. Why? Bluehost suffered a massive outage causing all my websites to go down. My sites were up and down for well over 36 hours, disrupting over 150,000 people that tried to access my sites. It completely screwed over the launch of my new website and it screwed my established websites. After 24 hours of repetitive tweets on twitter from bluehost saying it will be resolved soon I thought enough was enough and I decided to look for a new dedicated server company. It is now august 4th and I have a new server with liquid web and they specialize in dedicated servers so their support is amazing and I have already had my sites migrated from bluehost by their migration team.

But also today a new problem has emerged. Due to my websites being down I have lost my google rankings and dropped from being 1 to past the second page! My daily revenue has also decreased by over 50! Meaning bluehost has totally caused my business to go down hill. Now Im on a new server I hope I will regain my rankings and revenue, but for now I am very annoyed with bluehost. Im at least glad that liquid web has a 100 up time guarantee.

183

Really? You must be the first person Ive ever met who would recommend GoDaddys hosting over anything. Everyone Ive talked to hates them as a host.

184

Absolutely amazing Dedicated Server hosts. These guys are OVH Resellers, and by far the best OVH Resellers. The setup times are quick and effecient and you are kept up to date with the progress. There are more than enough options for OS's, pre-installed applications and Windows licensing options available. I initially ordered the incorrect server, this was a mistake on my part, but this was quickly rectified by the owner of RapidSpeeds quickly and without any fuss. 50 minutes later my dedicated server was setup. RapidSpeeds comes with the OVH Manager tab where you can keep track of your bandwidth used, uptime, resource monitoring, rebooting options and an automated OS installation option. If you want Linux, install it. If you want Windows, install it. Both of these above options only take minutes to do without having to log a support ticket. Since ordering from RapidSpeeds, my server has had 100 uptime apart from a 12 second issue which related to DNS. I was notified via email and

185

With Bluehost you get what you pay for. A cheap host cramming 800 users (plus all their domains on one box. They were okay for about 16 months. Out of the 'blue' they decided to migrate our account to another server. No notice, no email, no nothing to let us know. In the meantime they really messed up our CMS based website. (they had migrated our site to a box that had a different configuration than the previous box). After calling in our engineer, the original developer who did our site, and the new and $900 later, we were able to identify that Bluehost did migrate our site without any notice. I could never recommend them even with three emails to the owner Matt Heaton, we didn't even get an 'I'm Sorry'. Unfortunately, they just seem to lack any planning skills.

186

All shared hostings are like that. I recommend to use VPS at hostings like Linode, Digital Ocean and other. Even more expensive shared hostings like ones at MediaTemple are slow so the only solution is to use VPS or even dedicated server. If you need any help with VPS setup let me know and we can discuss it further.

187

From my point of view every webhosting service offers great service. But bluehost makes the difference for me because not only its free of ads and annoying pop ups its fast and convenient. It gives you awesome offers and the payments methods are smooth and easy. I personally gurantee that with bluehost no one will be dissappointed. Its epic I voucha as a customer

188

The Go Daddy review will be out on Monday

189

Read this in BH terms. IT IS NOT REALLY UNLIMITED. I know,I have experienced their ABUSE. What 'Unlimited' DOES NOT mean. employs complex mechanisms to protect its Subscribers and systems from abuse. 's offering of 'unlimited' services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers. I HAD,with emphasis on past tense, 2 photo websites with many school sports and aviation photos. At one time, I had over 700,000 photos. I got an email stating I must reduce to under 400,000 but no mention of terms of service violation. I complied as most files were some kind of user generated files that could be deleted without issue and generated automatically which I stopped. Then, just this week, 2 years later, I get email stating I must be below 50,000 files and I was currently sitting at 204,000. What is their problem? Do you want it to be your problem? no more room to type

190

I've been a client of Blue Host for almost a year and I've had nothing but a good experience with them. Their customer support was great anytime I had questions and their techs helped me set up my email quickly and efficiently. Their pricing is competitive and I see no reason to switch.

191

Thanks for your feedback. Ill take into account your opinion and never rent a reseller plan again, but a VPS instead. I dont need help for VPS setup as I have the required background knowledge in linux administration, but thanks anyway. I am going to take a look at those hosting providers you mention. Thx.

192

i have gone through many web hosting comapany's and i want to say that blue host really of all, it is user friendly just a college student like me can handle this very professionally and it is value for each money we a college student i only prefer bluehost because using this service we can save our precious money and time because its user friendly

193

I used to hear only bad things about GoDaddy as a host, but in recent years Ive heard from several smart, experienced web developers who are very satisfied with GoDaddy hosting and recommended it.

194

Wev'e been with bluehost for about 8 yrs The first years spam filters worked great. Then they offered a new pay spam filter you could upgrade to. They wanted I beleive a year per mail account. We declined it and all of a sudden spam went up dramaticly. Now I see they want $12 a year per mail account. Although it will be a pain in the a?? we are getting ready to switch.

195

I've had no problems and only good things to say about Bluehost. Great service. Good prices.

196

BLUEHOST SUCKS! I am a dedicated user, have been with them just since October and has already been down 3 times. This is the third time as I type this that they are down, infact I cannot even get the phone number from their site because their entire domain is down! The second time it was down in November for nearly 2 days! The first for several hours, nearly a full day. They dont answer the phones either. Support is not helpful when they finally do answer. Overall? The worst host I have ever been with, cancelling next week once blue host comes back and I can get my files. How is someone supposed to run a business like this.

197

Worst host i have ever seen. SLOW, DISCONNECTED, OFFLINE, happens all the time. Our team has to move to somewhere else, their home website has been often crashing. Recommend not to use.

198

Right, Ive had a few clients on GoDaddy and they ran! Terrible load times, was the worst Id seen. Unless theyve improved in the last couple years, Id never host a site with them.

199

Wow, talk about arbitrary changes. For many things in life, if they aren't annoying, you don't change them. The concept of social inertia - you have to be annoyed to change. Well I am annoyed. Bluehost has constant 'updates' that seem to cause problems with my IMAP email synching. Now, they have mandated a password change so arcane that I have to write my password down on a sheet of paper to remember it - kinda defeats the purpose of it. Especially in light of Cormac Herley's (of Microsoft) recent study that shows changing passwords does no good at all. I spoke to tech at Bluehost and apparently they have gotten an earful, have removed any forum postings regarding the password change and told me to 'live with it'. Net net, this gets me to move all of my domains under a single more friendly hosting company - should have done it a while

200

Being in the low tech field of stained glass, Blue Host has been a great partner to get us online. For the past 5 years they're sevice and support team has been very helpful in providing us with quick and reliable service. We greatly appriciate being able to talk with a real person within minutes.

201

I second this comment, Im a dedicated client too, yeah it really really sucks, been down for several days, evryday the server goes down, shame bluehost, real shame. I have proofs to show that the website was down and server was down, thanks to all the monitoring softwares and websites. A truthful advice, dont you dare to host with them on a dedicated hosting.

202

Servers are going down at least once a month for hours at a time. I guess that's okay if you're hosting personal sites, but for business sites, it's not good at all.

203

Nice writeup. Do you have a similar report on Hostgators shared hosting packages?

204

Yeah, it's all good until something goes wrong (like there's a server problem) and you discover that they don't do backups and you lose everything. Everything. And their Tech Support just shrugs. This was the deal breaker for me. I can put up with their frequent 'upgrades' when things just stop working for a while but they lost me when I lost my 15 websites. So, if you want cheap they're okay. If you want reliable, my advice is stay away.

205

I checked for a client. I had questions so I logged in to chat with their tech support. It took over 21 minutes to get answers to 3 basic questions. I asked the techie why: 'we are so busy tonight'. It was 6:30 pm Beijing time, 6:30 am EST, and 3:30 am PST. So busy at this time of the night? Second: They don't offer unique IP addresses for each domain. Only one for each account. If you control 100 domains for 1 client, you have to open 100 accounts! Third: We ensure tech support for our clients as hosting companies do not excel at servicing accounts (just check how long it took to get 3 answers!) But does not offer a reseller program. Their 'affiliate program' pays a one-time commission. If you maintain 100 domains for a client, your total payment is a measly $65. However you will take flak from your client if the host's servers go down, and you won't get any compensation for that: your client has become Bluehost's client. Sorry, no deal.

206

Actually, Ive used shared hosts that are much MUCH more reliable that bluehost, depending on what your needs are. If you need something simple without all the extras, there are very reliable shared hosts out there. I tried out bluehost, and within the first month there were outages every so often, which is just unacceptable.

207

Bluehost has been down 100 since last night, almost 12 hours. No email, no web sites, even their own website is down. Bluehost has put my company out of business and I recomend against using them

208

I would like this as well. I am switching much as I can in the direction of WPEngine or , but right now everything is through HostGator and some of my existing clients will not be switching over, so I would like to know too. I dont have any problems with HostGator though and their support has always been stellar for me 100 every time, accept yesterday. Thats 2-3 years straight. I have been very satisfied.

209

I have found the tech support to be very mediocre. I seem to know as much as they do, especially when you have to call after main daytime hours. During the day, the guys are pretty good. All other services are great, no problems on any score. I would definitely recommend them.

210

Bluehost is listed as best PHP/SQL but there is no information as to why??? I need unlimited SQL and access to but have no idea if they give it. Please explain your reasoning for choosing hosts as best at this or that. Otherwise the ratings are meaningless.

211

Agreed, have several websites running on their program. Very unreliable, became extremely slow since beginning of 2014. Webmail unaccessible or so slow its becoming worthless. Has become a poor performer, not recommended.

212

BlueHost has been good in terms of reliability of the service. They server has been down a couple of times this year, so I can't say it's great. But what I can say is that they don't take phone calls when their server is down. Basically, you want to find out when they expect to be back and you call to the main there is NO option to hit the button 2 to talk to their support team. Leaving your customer's desperate is not the answer Bluehost!

213

Im not reviewing HostGator this time around, though the host is owned by the same company as Bluehost and since Bluehost marketed as more of a premium Endurance offering I wouldnt hold my breath for a better service at HostGator. Ill put HostGator on my list for the next web hosting review series.

214

I had been with blue host for only two weeks and my website was down TWICE. It was also extremely slow. So what is the point to provide a slow and inaccessible web hosting service? But I still want to mention the good parts with bluehost instant setup instant response for almost any request instant no-question-asked refund. Still. If it is slow and frequently down. All other goodies do not matter!

215

Find domain, enter credit card and FTP to new site with new active domain - ONE HOUR! AWESOME! My other provider is still having problems after seven months, hence the search for a new host. Their solution was to move to 10x expensive plan for reliability.

216

Bluehost is the absolute worst ever!!!!!! I mean ever!!!!!! stay away unless you want to damage your business!!!! Unbelievably bad on every level. Stay far away. Argh!!

217

Horrible customer service support. I called and someone hang up on me even without talking for reseller account.

218

Im always getting Pingdom email alerts about downtime for websites I have hosted on Bluehost. You summed it up well from the start: you get what you pay for.

219

I'm presently hosted @ Blue Host, I'd been a happy camper all along untill recently. One day my p word went invalid. There was no notice from the host, but upon logging into their c panel I was informed that my p word, as well as all p words, had been squashed, and I needed to pick a more secure one. I had a secure one, for years. I remembered it too. Now it's forcing me to add an extended character, a capital letter, and a lowercase letter. I scrambled and came up with something but that's not the point, they just did it unannounced, calling support got me sympathy, but nothing they could next their now throttling bandwidth. and their compressing your page to get it through their too small infrastructure. their page reads now hosting 1,000,000 domains! (not actual customers, ) I read now collecting nearly 1,000,000 dollars a year! you'd think they could do better than becoming host Their CEO is a total out of touch fool, just read his blog

220

Bluehost is ok, anything other than ! godaddy, , all suck, stay away! read more !

221

I absolutely disagree with the article with all its praises! It is the worst CS I have ever experienced! The mail server and the host goes down for days and one cannot even submit a ticket on their service page! Their response time is days!

I upgraded to a Pro level and am already regretting it! Do you think that I can cancel and BBB can help in refunding the $$$ I paid for the coming year?

222

i use bluehost in alberta canada

their so called unlimited domains has a file cap - so if you have 60 domains like i do and they are all running wordpress you will make out your file count. This was very misleading and unlimited means without limits. They have a 250000 file limit. so - i was forced to upgrade to a vpn service for per month and ever since my email has not been functioning well. I can hardly send out email from my local machine using thunderbird. I spoke with 6 different people in tech support and all but the last one was blaming my end and told me to dump my cache and do a bunch of things as the problem is on my end. the 6th guy did a trace and telus my isp is blocking bluehost. turns out that bluehost has lots of spammers on it site and isps have been blocking their servers. they are now trying to get me up and running but have in no way offered any compensation for my time one the phone which is about 6 hours or a credit to my account. time for an another provider and time to say goodbye to bluehost

223

I have used Bluehost for several years now and have nothing but praise for everything they offer and have done for me. I was not totally new to website development and such, but was not really seasoned either. Bluehost customer service has gone above and beyond what I thought possible many times with me. Bluehost is a truly wonderful company to host your websites. They have offered me so much help that, at times, I feel I paid for the entire year of web site hosting in a day's customer service help. You could never go wrong with choosing Bluehost. And, whether a big deal or not with you, Bluehost's entire customer service staff is located in Utah. This makes english a natural language for them, and your experience with Customer Service more enjoyable.

224

Blue Host may be good in many areas, but I can't tell you. They do not offer a catch-all email address, which means if you want to get all your mail, even the mail addressed to unknown mailboxes, you have to create a separate account for every potential address. If you're a business, you have to keep alive the accounts of previous employees just in order to deal with any issues. Got an email to 'Accts Receivable'? No email account with that name? Sorry, it's discarded. How about if the sender misspells 'Receivable'? Discarded. This is a deal-killer for me.

225

I moved to BlueHost at the suggestion of 2 friends, both of whom have since left. I will follow suit as well due to extremely long waits for tech support (they are great if and when they get to you). Average wait time has been close to an hour regardless of day or time. Every tech has the exact same speech have hired lots of new people and they are in training. They will be out in 2-3 weeks. We should have our queues back under control then.

Unfortunately, I have now heard this speech 9 times in 2014 with job changes. There are too many other companies out there offering support and easier moves. There is an issue with their hosting system every time I load on a new device. Also, my website hosting was down 6 times in one month at the end of the year.

226

i consider, that is very useful and cheap, i can store unlimited files, email accounts and databases for the same price, there is a very fast chat system for support and sales, :D but all is only in english :(

227

From dealing with many members, and past clients over the years, it always seems this is the pattern with any cheap hosting. Their goal with selling cheap, budget hosting isnt about high quality. Its about numbers, how many can they cram on one single server! And the tasty unlimited is nothing but a sales ploy, a myth and lie! Try using their unlimited resources and see how long it takes before they just shut your site down without warning. Im not singling BlueHost out or claiming they always do this without notice, but this is a general trend in the hosting world that I often hear about. Paying a little more for quality is often worth the investment just to save your time, money, and frustration, not to mention avoiding the extra downtime. Thats not to imply that more cash always means better quality. :)

228

Bluehost shutdown my password because they wanted me to comply with their security criteria. Mind you, this password is acceptable to my bank and securities accounts. I asked them to assist me in this matter by email, ticketed and by phone. They apparently do not need my business because they refused to assist me.

229

Excellent hosting!

230

I see that there are some ongoing problems with Bluehost hosting because this page got some huge spike in traffic and its still not declining.

If you are still using Bluehost please leave a comment explaining what is going on so we can update this article with some new info.

231

I can only relate my own story but searches online suggest that my experience is quite common with this company. Firstly I wasted over a year on their shared hosting that constantly throttled my sites. I went down from 3 visitors a day to maybe 150 per day. Google stopped sending me traffic as some pages would take up to 19 secs to load. Then I decided to move over to VPS and this was the final straw. After less than 24 hours my site went down and although I started up tickets and received automated responses, I never had a human get in touch after repeated emails, Online chat was unavailable after moving to VPS and my only option was to phone them. Being from the UK, I decided to cut my loses and give up on hosting. Before my sites went down, I'd luckily decided to mirror my site on Blogger. When my VPS went down I lost all my images, as they were being hot-linked from Bluehost, but I'm happy to go through my entire site as long as I don't have to suffer by the likes of Bluehost. My advice is stay clear of this company. In my experience, they're a complete waste of time, as their customer care was none existent for me. Since moving to Blogger my site has risen in rank from just under 2 million to 700 near thousand. My page speeds, even on image intense posts, are under 5 secs. My site is basically where it should have been for the last year or so but which was kept under by poor hosting.

232

Yeah, good points about the unlimited ploy. I wasnt going to touch on it in the review, but was hoping our readers would be clued in enough to already know about it! Its definitely worth paying a bit extra if youve got a site that needs reliable hosting. Ill have a wrap-up finale review out next Thursday that will compare all of the hosts Ive reviewed.

233

Bluehost has just changed their password policy to require a stronger password. This is understandable, but they have lost their user friendliness rating from me because of this. Instead of requiring a certain numerical strength in their passwords they have required that you put a symbol in your password. I have no desire to do this. My password is sufficiently strong without it. Why wouldn't they just require a certain numerical strength password and not care about how you got there. perhaps someone would use more capitals or numbers and letters to reach it. I have no desire to change my 'strong' password on all of my sites because of bluehost, nor do i have a desire to have to remember multiple passwords for multiple sites. Forced to use symbol in the password now has me looking for a new hosting provider. -sun

234

Hey Frank You must be kidding are you blaming bluehost for changing file asked it to them and they say-file names are up to user not i also means that you are lying is the best i have ever seen and as you all can see from the cheap,relaible,truested about by 500-000 peopl, and they have the fast answer need other are best. I love bluehost. Greets from Turkey.

235

Yes, it me a reply after 12

236

I found very very long technical support Chat wait times minimum 15 and upto 60 mins every time I tried to have an issue. And their support phone service is not working either as I called from outside US, both numbers got disconnected after I reached them for a few mins.

237

In the past when I actively went looking for clients, it would often be question they would raise as to why they shouldnt move host. Why should I move to something less, when I get unlimited I always challenged them to try being unlimited, that and refer to the experience of others from reviews around the web. Using too many resources is the get out clause such hosts use. ha.

238

I'd been using Bluehost for a couple of years before referring them to one of which was the church I go after being there for about 2 years, for a reason they couldn't explain, our entire public_html/ directory was GONE! Just gone! I had a couple month old backup but asked them to restore the backup they had, which would be most they first told me it was corrupt and unusable, then told me they stopped backing up! I restored my own backup, prior to the redesign we gave the and did some come to find out, they changed their TOS to NOT include backups, and even though I have a copy of the TOS when I signed up and paid,.. they would do nothing about it. As I began to read online, it seemed they were having revenue difficulties and instead of buying more servers to handle to mass of customers falling for cheap offers, the used the backup servers! I'll be leaving a review here and at as well - be ware

239

These guys have no clue what they are doing. They even change our file names on their own to fix problems. Little do they changing out file names messes up our entire website. Bunch of idiots! They also deleted all our files once. And did not back up our data that week for an unknown reason. Luckily, we had a backup. Bunch of idiots!

240

They were just waiting for your next payment. I had the same situation with Hostgator when I contacted them to close my account. They did it after 4 days but received automated payment from me in the 3rd day. Large companies can do whatever they want and they still get more customers because they have money for marketing.

241

We deal with several hosting companies since we build websites for clients but we aren't in the hosting business so we insist clients host their own sites. Have had many issues with configuring 'standard' functionality like PHPmail and sendmail for example with some big-name hosting companies. No such problems with Bluehost- as a matter of fact, it's the company we recommend to our clients when they are looking for advice. The support from Bluehost isn't the greatest but that's par for the course. The online chat support pretty normally has a 20 minute queue and then 5 minutes for them to 'get' your issue. After that, once the catch on to the problem, they usually stick with you and have some good recommendations. For $10 a month, you really can't expect much more than that. Speaking of $10 a month - it's very disappointing that the low cost of entry (about $4 a month) expires after a year and raises significantly with no coupons available after the first year. For a small site, it's worth just getting a new $4 a month account and then moving everything over. Seems like a lot of work for them and for the consumer. The strategy might be working but it makes most of my clients 'shop' every year. I'd recommend Bluehost look at a retention strategy to build long time loyalty that will help then get long time referrals. Just a thought.

242

I really hope you will make an effort to cover ALL major hosts and not just cherry pick. Bluehost is pretty low-hanging fruit if you ask me. Im glad your review is honest, but its not really new that Bluehost is cheap and not worth the money.

243

Trust me im not the '' but seriously choosing bluehost has been the best decision this year so far :D the customer support is so absolutely amazing that i even came to write about it! im new to these webhosting stuff and they've helped me in every single detail, all the way to what i've wanted. I consider myself a raving !!! big time! i highly recommend it to anybody since i know this kind of service is hardly found these days. Completely wowed :)

244

I would like to cast my vote for BLUEHOST. So far, this is the best company I have ever been with. Thanks guys!

245

Bluehost has been having network problems for several weeks now and my sites are down a lot. I think its time to find another hostagain. They all suck.

246

I have been running content sites since 2008 - over 5 years since.

I have two bluehost accounts and one hostgator account. based on the last vigorous updates on google ranking am giving up content sites for SEO and moving to as a result i want to be left with one hosting account and retire the other Question: Do I retain one bluehost account? or do i retain the hostgator account and close the 2 bluehost accounts.

I've already decided what which one I'll retain and I'd like to offer my experience with both so you can use to incase you are comparing the two. Robustness and Reliability:

When bluehost goes down - it can do so for 15 minutes to two hours. This can suck if you are in the middle of a launch or a serious paid This has happened severally for the last 5 incidentally one account can be down and the other is so it depends with the neighborhood you are set I can't say it doesn't go but atleast I've never noticed. I've been with them for the last 2 years.

Technical support

with bluehost It's hard to find one support agent offering a comprehensive with their live support you can be transferred multiple times across and each agent doesnot read previous input in the they ask how can i so you start the story all over Bluehost live chat takes a long time before an agent attends on 26th dec 2012 i waited nearly 27 minutes before i could get an agent to attend to who later told me that he can't help because the issue relates to billing and the will open in 4 hours time .. which i find ridiculous for a company with international customers plus all the time difference Hostgator - the technical team know their plus they are willing to even login and adjust some settings for you at no extra compared to bluehost they tell you to hire a webmaster or follow the neatly designed tutorials and do it yourself.

Email limit - i had a socialbookmarking plugin that was sending emails to for i used the plugin at bluehost and at hostgator on various websites; the plugin exceeded the set email limit per hour per account. bluehost responds by suspending my entire over 35 websites down .. hostgator responds by disabling cronjobs and informing me via the rest of the sites were still up and (on this issue alone hostgator are more human/ understanding, bluehost i find them punitive implementing every letter on their TOS without warning / delay)

Billing:

if your account expires at midnight .. it gets suspended same minute at with hostgator they allow upto 10 working days to sort your billing and just so you know during this period your services are up and with bluehost if you don't sort your billing your account is deleted PERMANENTLY after 10 business I had an incident where my credit card expired and the band delayed to renew it on but i had tons of cash on but as you know you cant make a pre-approved payment with paypal even if you have a paypal if your credit card is about to the only solution is to make a direct paypal so this happened to me when one of my bluehost account was about to i requested that i send them paypal deposit to offset the renewal they returned the money and said their system only works with paypal preapproved so services will remain offline until i can sort the issue with getting a new Those are the main issues i can my conclusion am staying with hostgator and i'll let the bluehost accounts expire

247

On the 23rd, : One the 22nd, a list of those were covering: There will be 5 covered in this series. Take care.

248

I used there service for less than a year. They always had phone problems and it was hard to get hold of support. Then they took my biz website down and didn't inform I had paid for a two year contract. I moved all of my sites off their serve. I will never use them again

249

I have had great experience with BlueHost. But recently it is not. I am writing at the moment of extreme frustration. My website has been down for more than 18 hours and is still down right now because BlueHost server has been down and don't know when it will be up and running again. We lost business because customers cannot go to our website. This is a major headache for us. Unless BlueHost solve the problem soon and do something to prevent the server from malfunctioning, we will need to change to another hosting services.

250

Am really happy with bluehost. i enjoy uptime and performance of my website. am really proud to be a blue host customer.

251

I had a shared BlueHost account for many years. They seem to be the most valuable shared hosting provider out there with cPanel, which is a great way to manage websites on your own. One day, I received a notification from BlueHost out of the blue that I had violated their acceptable use policy and that my service was suspended. I had no recourse due to being locked out of my shared account so I contact their live chat support that told me I was using their server as a storage host which is against their policy. The offending files that they thought I was hosting on the shared account was 2 cPanel backups that were in the root and were recently generated and soon to be downloaded. I explained that it was simply a backup of my site (by a utility and method that is provided by them) but they would not back down. I sent an email to the very public CEO of the company who returned my email with a very rude comment about not reading the terms and conditions and being a bad customer. The bottom line is that, from my experience, their service is good, however their policies and support reps (including the CEO himself) do a very poor job of communicating their policies and understanding the ramifications of backing up your website and how it relates to their policies. If you cannot afford to have your website down due to false accusations of abuse then this provider is not for you.

252

This is just the second review in this series. Tim has posted a link to the first review on and next week there will reviews on Go Daddy, DreamHost and WP Engine. I certainly havent cherry picked just picked five of the well-known ones for now and Ill probably do another series of reviews later. There are too many hosts out there to review each and every one!

253

In January 2009 they changed my billing information and charged me for another year in 2009. Finally in December 09, account canceled. February 2010 comes around and now they charge me $10 to renew my domain. Hard core thieves and they make leaving a major task. Stay away from Blue Host. Totally unethical billing tactics. I expected better.

254

Hello i wanna say something about blue host. I dunno how they behave to others customers but to me they lied a lot. I had a web forum hosted by bluehost last year. First of all they decreased resources allocation without informing me; I got my forum suspended because an user shared on it porn material, and according they rules they suspended my account. I am not complain for this, it was my mistake, i asked sorry and they replied me that they found porn material thanks to an automatic program wich scan the conents of all customers to find rules infraction. so i transferred my web forum to another host company. After 2 months i discovered in my forum an account with Administration permission. I checked the registration ip and i found it was from bluehost office!!! This is the emails that i wrote with blue host (i censored personal informations for privacy law) Email 1 by me: On Wed, 07:06:38 -0600, @.com wrote: Hello, i had an account on your webhost:

255

I run a quick test to check how well your website stack against mine: And you can see how bad it is performing. For this blog I havent done any performance optimization and it is hosted on a cheap VPS. Still performs better than shared hosting like Bluehost.

256

every day at pick hours we get this message Bandwidth Limit Exceeded The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later.

257

I had a Reseller account with Bluehost for about a year. Starting around Jan 2013 the problems got progressively worse. The last straw was that BlueHost updated my ClientEx app (citing security issues) and broke it. When I submitted a ticket they said they dont offer support for ClientEx. I said really ? You guys broke it. They never even replied. In the end when I complained about speed the response was ya well too bad upgrade to VPS or Dedicated. There was no way they would move me to a different server. The partition would go down every day, sometimes a few times as day. They even removed the server status link from their web site. I did upgrade last month to a VPS on for about the same money. My sites now have an A rating on YSlow! has 53 plugins running and its still fast. GT

258

I've read mixed reviews on Bluehost service and I'm glad I went with them. They are priced alittle higher than most currently hosting plans from other companies, but if you want reliability, Bluehost won't let you down. I've had my service with them for over a year now and have not experienced any downtime except for once for a scheduled maintenance and that was only a couple of hours during early morning hours. I would recommend Bluehost to anyone looking for reliable service that's willing to pay alittle more for quality.

259

I had one issue where all I wanted to know was how to do something in the cPanel (control panel), and had to argue with the support person that it's even possible until finally I found out how to do it on ANOTHER web host's support forum. I've had a support ticket open for over 1 week that remained unassigned. They also upgraded some features on my server (to PHP5 and MYSQL5) -- which is normally good -- except they did not notify me so it broke some things on my site that I had to fix after my customer notified me that something was wrong with their site. While they have a very full-featured cPanel and otherwise good response time, all in all I would not recommend Bluehost due to their frustrating support, or lack thereof. Don't believe all of the fake positive ratings about them like I did. You can do better.

260

We have used Bluehost for several projects in the past and it worked well for us because it was cheap. However, now cheap but very powerful VPS server providers are spreading so there is no pint to keep hosting your website with Bluehost, Hostgator, Godaddy or any other large hosting provider.

These hosting providers call themselves unlimited bandwidth and other resource providers but the thing is that if you are getting over 2000 page views a day Bluehost and other shared hosting providers are no longer an option. Your site will still be working but it will be extremely slow because limits comes in place for CPU, Bandwidth, RAM etc. Reaching even higher number of visitors your website will become completely unresponsive.

If you do care about your income and about your visitors nerves I strongly suggest to switch away from Bluehost or any other shared hosting provider.

One old and outdated server on Bluehost hosts millions of website, which means that you are sharing the same server with them. If one of these millions gets spike in traffic it means that your website will be affected as well. VPS is much harder to setup than shared hosting account but you can pay someone as less as 20$ for a proper VPS setup. Just look at , or any other freelancer website.

261

I wish that a hosting provider run all time with no error database problem.

bluehost support staff is quite good might they'll take more time than usual sometimes but provides accurate support as needs.

they all (staff memb.) have to know what a random user wants and love.

bluehost is the name as self ..... simple clean and sharp.

bluehost suits for every kinda of publishers. but as an blogger i would to say that it as a technology bloggers.

ya defiantly i'll recommend bluehost to my relatives which looking for a well hosting provider.

262

How about I turn on youtube to watch a bit of comedy and BAM! Bluehost Commercial about their AWESOME SUPPORT! You will note though, their commercial I thought at first this is false advertising, but then it all makes sense. The lady in the commercial is getting a migraine too haha Watch

263

Following the demise of my hosting company in 1998 I decided that it would be better to design my own web site and host it in the US. (I am from NZ). I checked the reviews and liked what I read about Bluehost and joined up with them. - I have been with them ever since, why?? coz they have been absolutely great. I am not a geek and I don't know a lot about web design but they treat me with patience and understanding. I know I am supposed to tell you what I like and what I don't like, well its simple - I like everything they have done for me in the past 10 - 11 years and I don't like one annoying little pop up when I go to my control panel. Still that is not a big problem compared to the tons of help they have given me over the years. Keith Smith

264

All I can remember from this host if the fall of what was becoming a big thing, we where getting thousands of connections to out site when SLAM!!!! You have exceeded your CPU Quota, and they suggest using Static Pages? Our site was dynamic page dependent with out the dynamic pages it was pointless for our site, What we did was make dynamic updating signature banners that people could remote link for their Forum sigs. I personally Optimized the scripts, there was nothing more we could do, we suffered such bad downtime because of their CPU cap, that we are now only down to a few dedicated people. If you have a puny site that you don't expect people to goto great this is for you, but if you have something you want to become big, don't go with bluehost.

265

Actually, Bluehost has VPS and Dedicated servers:

266

Bluehost is the most helpful hosting company I have ever had. The customer service wait time is minimal, and they are able to promptly and EXPERTLY help with any issues I have. Most recently, a custom plugin was accidentally updated on our site, despite the designer's warnings that if the plugin is updated, it will 'break the site'. One of our employees very innocently updated the broke the whole site. I contacted the designer twice by phone and 4 times by email, with no response in 3 days. I called Bluehost and they fixed the problem in less than 10 minutes. This is not the only instance of them going above and beyond to help us with issues- issues that are not even their responsibility necessarily.

267

Bluehost has cut off ALL catch-all email accounts without notice. That means that if your customers don't get your exact email perfect, Bluehost simply throws out the message. What a good way to alienate YOUR customer and lose you business. When you look for a host, look for one that offers reasonable guarantees that you will get ALL your email. (Good Hosts will temporarily disable a catch-all account during spam attacks for you, but then reinstate it after a reasonable amount of time.) Blue host simply throws it back at YOUR customers.

268

They do major modifications/maintenance to the server without even letting you during busy web traffic hours. That's fantastic! My site is currently down and it has already been 12 hours that it is down. I have to look for a more reliable host if I plan to grow. If you just want it for recreational purposes, then I guess Bluehost would be okay.

269

Preston, Sorry for my ignorance I really didnt know that. Since these pages has no PR I am guessing that they were added recently. Could run some tests to see how well they stack against Linode, Digital Ocean or at least Godaddy or Hostgator.

270

Certainly the best hosting company according to me.

I have'nt worked with many hosting companies but in early stage i used to change my hosting from one company to another until i found this one. Their uptime amazes Most of the hosting companies used to block the domains for 24 hrs for over usage., But BLUEHOST does'nt.

Their customer support is also very Certainly the Hosting company of the era.

271

Yeah, LMAO!!

272

Host Monster, Fast Domain, and Blue Host are all the same company. Any differences are cosmetic. Even the prices are the same, but sometimes one is slightly less than the others. It's really interesting to read how people write about such different experiences when they are the same company with the same support people answering the phones.

273

highly reccomended dont listen to those other paranoid freaks who rated it all low because they couldnt get technical support or they were TO STUPID TO FIGURE OUT HOW TO USE A SIMPLE SETUP. no wonder they werent giving you all support, i wouldnt either.

274

Bluehost is the worst. Unacceptable about of down times, support is rude and never admits theres an issue. If youre a small site, theyll throttle your CPU usage to the point that your site is barely accessible then claim you have a configuration issue. The outage today is the first time Ive ever seen them admit to a problem on their end. I left bluehost long ago and am very adamant to not recommending them to anyone looking for a host.

275

In keeping with the question - in my experience BlueHost sucks! I just lost two clients valued at $3k per month this morning because my bluehost server was down again. it was the 7th time this year. Five of those times, I was notified by my client themself. Why? Because Blueshost does not notify you of server outages. The other two times I happened to catch. Their chat support is horrendous. Submit a question and wait 5 for them to answer. Their phone support is a tad better - if you can get to someone who knows what they are talking about. 50/50 shot there. Anyway - I'm in the market for a new solution that is solid. I host about 13 (now 11) web sites as part of a managed services agreement. Any advice of something with stellar uptime and support would be appreciated. Either way - I'm off of BlueHost within 10 days (I had been a client for over 5 years). I just cannot stake my business on their deteriorating support and uptime any longer.

276

Yeah, that ad is creepy! It doesnt make me want to go and buy Bluehost hosting, just jump up and lock my doors to keep them out!

277

I just signed up with Bluehost, but after the payment was taken and my account was created, the account was canceled. The reason given was incorrect contact info. I called their support line, and was told that I would have to snailmail my ID and also give them my password in order to activate my account - there was no problem with the contact information with my account. I don't see any reason why I should have to give my password to them to activate my account, so I canceled it. Stay away from Bluehost.

278

Horrible! These guys deleted one of my accounts and all files on it. I asked them to move my account to the other one that I have, and then close it. They closed it without letting me know that they will not move it for me. Now my site is gone forever. And now they do NOT respond to my emails. So much for their 'fanatical support'. You won't find it at bluehost, trust me. Not to talk about the recent updates they made that messed up all of my sites and brought big downtime. I've been with them for 2,5 years, and their support deteriorated so much with the growth. Someone is getting greedy I suppose.

279

Now I see why this page today become so popular.

Sucks that millions of customers are losing their money right now and they will still have to pay for unreliable service.

280

It really pains me alot to know this Host is here with some Star They suck when it comes to Features.

I need fsockopen and it was listed, but not working for my Script. That's All.

281

I hosted at bluehost for several yearsbefore I started using CMSes and WP. It was ok for then, but it completely sucks now. I steer people away from them and HostMonster (sister company).

282

I have been a customer with BlueHost for a few years now, and today I receive an email from them saying my account has been deactivated! No specific reason,. they wont help me fix whatever the issue is, and the support staff have been rude, sarcastic and unhelpful. Even the CEO wont reply to my please for help. Stay away from them is my advice!

283

Blue Host may be a good hosting company, but customer service reps seem too uninformed to be answering the phone. I called customer service three different times for information on their hosting plans. It was like pulling teeth just to get an answer. Any answer. They seemed like they knew less than me, but at the same time made me feel like I was stupid. Desiree' USA

284

has any one here uses or used GoDaddy?

285

I am using Bluehost hosting service for more than 10 years for my business. They are offering amazing service and packages which suits small to mid size and large enterprise corporations . Outstanding Support, Speed and Flexibility, Blazing Fast Servers, SSH Secure Shell Access and lots of features.

286

Its a shame they didnt work out for you. Bluehost has so many sister companies its hard to find a host that hasnt been bought out by Endurance!

287

A supposedly simply process of transferring my files from one server to Bluehost turned into a nightmare when I discovered that Bluehost server software does not recognize '' and '' or '' and '' as the same files. I was faced with changing by hand hundreds of links to images and pages that worked fine on my previous server. Also, the PRE tag did not work reliably with Bluehost software. When I contacted Bluehost customer support for help they answered the phone quickly and in a few minutes sent me an email saying 'sorry but we can't help you.' I've asked for my money back and am searching for a new web host.

288

I have been using Bluehost for 2 years because its cheap. However you get what you pay for. Up time is not great and recently they upgraded the software on my server and didn't bother to notify me. My PHP scripts stoped working and when I called to ask them a list of changes they made they said they just didn't know!!!

289

Yes, for over 5 years. They are truly awful. Billing is a mess, rate hikes and downtimes. I guess they need to find a way to pay for those tasteless ads.

290

Before I began my first real site, I had some experience with free hosting sites. Compared to them, BlueHost is an elite hosting. The features offered at BlueHost, are brilliant. $ a month for an unlimited hosting with free domain, is something you rarely see. It would probably be number 1 hosting, if it wasn't for these 2 things: - Uptime isn't dependable - 3 months ago, my site was down for about 40 minutes. Every serious webmaster know that even less than 1 hour, can seriously hurt his online profits.

This only happened once, and I received an apology on email, shortly after. If anything, its good that they are aware of the downtime. - Site design is too simple - Many ran away after they witnessed it. I tried to get a friend of mine to host at BlueHost like me, but it was futile. He believed that anyone with basic computer skills could design a site that way, so according to him - it was scam.

They need to make their design more professional. That way, people will trust them more. Since its so simple, its great for beginners and experts alike. Support is friendly and replies fast. I recommend this host for people that want to start their own business. I host my shop there, and that downtime was the only thing I hate about them. In a nutshell, great hosting service.

291

Im really interested to know why gives that incredible free promotion to those 3 host companies BlueHost, DreamHost and that other tiny company named after a lobster, or something. Did they just pick three random companies out of the air? Does that decision ever get reviewed? It would be awesome to have recommendations from based on the merits of the host companies.

292

My placeholder site was hacked several times before I even put any content up, and Bluehost seems to believe it's my responsibility to secure the site. It should be secure by default! Customer service was responsive, but they provide information that is not for someone not already familiar with securing a website. I'm fairly computer literate, but I couldn't figure out how to keep it from happening, and bluehost support keeps reiterating that it's my responsibility to secure my content. Note that my site still has extremely low traffic, a secure password, and I'm not using any scripts or software that should allow hacking that bypasses security. So how have I been hacked pretty much every 3 months since I started with bluehost?

293

Horrible long wait times to talk to anyone in support (sales answer right away of course) and only though I have only had them for a month, the site has already been off line a few times!!!

294

bluehost also limits/throttles total bandwidth to its unlimited, but its throttled.

295

i think it is a very good web site for web has almost all features like good uptime customer support and other that forced me to believe me that it is a best web hosting site.

296

Allegedly, they all pay (and have been paying for the last 8-9 years) extremely large affiliates fees to Matt Mullenweg (who owns the domain). And yes, it would be awesome. Were having a crack at doing it for them :)

297

I'm very annoyed with bluehost. I choose this server after hearing a lot about it but practically it's very 've hosted my website before few days and from day 1, they've some server issues. My website traffic and search engine rankings are going wouldn't recommend the bluehost to any one, for more info, mail me webmaster@

298

James C and his friends at Bluehost raise the bar on customer service and usability. These people are - without a doubt - the best at what they do. If their competitors did half as well, they could consider themselves fortunate. Bluehost is in a league of its own.

299

they do have VPS now, though its for a beefier box, Id definitely recommend digitalocean/linode over it

300

Im an IT manager of a large transportation company in Reno, NV. For years we had a smaller local company host our 9 domains and things were okay. The issue was support. The sys admin for that small hosting company only worked 4 hours a day. If I needed support during those off hours, I was out of luck and it badly reflected on our sites. Also, their hosting service cost us $180/mo!!! No kidding! Ive since, recently, switched to BlueHost. As I cannot comment on uptime just yet, the rest of the service is GRADE A. Support really does live up to its claim: a voice on the line in less than 30 seconds. See if YOUR hosting service can do We run three different WordPress sites and they load faster than the other host we had. Also, we host SQL databases on two different servers at our facility and the redirects and A-records set on Bluehost work flawlessly. All in all, and for the money, Bluehost ROCKS!

301

ive had a great experience with BH for years. they are going much more down the upsell road lately, but still an excellent service.

302

Bluehost, They only offer yearly plans with no refunds for unused services. This should be an indicator off the break. They do this so if you are dissatisfied you can't jump ship without a loss. They throttle your highest use process even if the process is not demaning. I run vbulletin (argueably the best, most advanced and most exspensive coincidentaly, commercially available forum software available) They throttled the php script to limit it's impact on an over crowded server, now the forum drops out and causes database connection issues, which in turn corrupts the database. I contacted them reguarding the issue and they were more than willing to tell me that it was a issue with vbulletin but miraculously only blue host seemed to have databse problems. Not any one of the past 3 hosts I have had. They do not allow daemon scripts, (NO HLSTATS or PSYCHOSTATS) They suck and I can't wait to switch. Screw these crooks.

303

I am quite unhappy with them and will leave as soon as my first year ends. Two biggest problems: drastic overselling (my server hosts 1500 sites) and frequent downtime. And they usually do not respond to tickets. Probably think that 'fixing the problem is good enough'

304

Roger, Thanks for your contribution! There are a lot of limitations and the list doesnt just end at bandwidth and CPU throttling . It sucks that they do advertise their service as unlimited and super fast but in reality it is very very limited and not even anywhere close to being fast. For shared hosting price you can get a VPS at Digital Ocean. I wonder for how long Bluehost and others will be able to keep up with such competition.

305

Well just easy to say, to avoid. AVOID.

I wanted to change hosting company just because price was cheaper so I payed a hosting plan with bluehost. It was weekend and office was closed, and the phone number I gave was the office one, since it was my company's host.

So they deactivated my account, and told me to call from the office number and say the last 4 digits in the CC used to pay.

And so I tried for 3 days, and I always listened that they could not access my domain and account and to call 30 minutes later.

Now my previous hosting expired and I have no host, so I tried to contact them to cancel my account since they have a refund account anytime, and now phone is not enough, I am forced to send a copy of CC and valid ID for a company. And so I payed my previous host company Inmotion hosting wich were as always great and still no refund from Bluehost.

306

I was with Bluehost for a week and it was terrible, the worst experience Ive ever had with a host, and they kept telling me my site was slow due to the plugins I had, even though this was a backup of a site that worked without a problem on my previous host. One thing that was good though, was when I asked them what would happen with the free domain I got with the account, they said I could keep this and wasnt charged. What made this worse, was that I decided to use them because they were suggested as the top site on

307

I recently signed up for an account at Bluehost, after a not-so-good experience with WebHostingPad. I used a coupon/referral to get 2 years for service for $, which is a BARGAIN. I haven't had any problems yet! I contacted tech support to get shell access, which they did for me at 3AM. I also had some questions about certain features. The tech support guy was very knowledgable, and available on a Saturday (with no waiting!!! :D:D:D) Cpanel is very easy to use, and I can also use SCP, SFTP, FTP, HTTP, Cpanel File manager, SSH, etc. I recommend Bluehost to anyone!

308

Have been using Blue Host to host my business site for Every time I've needed something, they've been quick to respond. My web site always seems to be up, my email works, and the control panel always works. No, I'm not a power user, but my site traffic is steadily increasing, and haven't experienced any major problems that weren't fixed quickly. The few times I've called for assistance, the responses have been very courteous and helpful. Since I've been running my own site (began in '96), I've had about a dozen hosts. Some were quite terrible, while others were quite expensive. Blue Host seems to be able to provide very good quality at a reasonable They strike a good balance between cost and quality.

309

shared hosting is probably still good for non power users who want cpanel etc. For anybody that needs performance though or anything customizedNB that bluehost also throttles your cpu to the floor if you ever go above a certain usage percentage. Soif you ever need cpu for something every so often, or if your site gets too popular, you may be out of luck

310

Blue host offers private servers and other great is affordable and offers many scripts like phbb,wordpress consists of live chat and it offers support like 24/7(which is true) Their services are awesome unlike many other hosting sites.

Blue host is suitable for any kind of site(forums,merchandise,what not).In simple words---it is left my other hosting service after looking at would recommend blue host.

311

Just logged it to second this comment:

What made this worse, was that I decided to use them because they were suggested as the top site on To be fair, I was quite happy last year, but since a few months I have noticed a lot of issues (unable to log into cpanel, site down, slow navigation in the wordpress dashboard). I thank the author for these reviews, it really got me thinking about alternatives.

312

Hello Friendz, I am the member of affiliate program. My affiliate ID is . Through my affiliate link i sold 2 hosting account. And after 1 month they also approved my pending payment of $150. But when i had asked for payout then they told me that they will pay me between of the next month. So they delayed me for 1 month more. And after one month when i saw my account then they debited my account to $0 and said that the hosting was bought from another affiliate link. So, just think friends, that if it had been bought from another affiliate link then they must have not approved my payment neither shown in my account. They had not paid me yet. They are just fraud. So its my personal suggestion to you all not to but hosting from them. THEY ARE FRAUD!

313

Great customer support, very friendly and easy to use, value for money, realistic account sizes, doens't look like overselling.

314

Are you kidding, Im getting downtime all over with Bluehost and their support is unhelpful. Nothing excuses down time in webhosting,especially when the website is uncomplex and visits under 2000 per day. I am really mad over these guys.

315

I have been using blue host for almost 2 years. They have so many issues in for support.

For email support they ask for at least 24 hrs and they never respond before 36-40 hrs.

In case you want to get connected to chat support it will take 30 mins to get connected and then 5 min for any response to your query.

316

I had an account with Bluehost for 3 years which I took back in around 2008/9 which I was very happy for. The speed of my sites was decent for a shared host and it was cheap for one of my non central focus sites. I renewed my account for another year and even signed up for their affiliate program. Around a year back I noticed long load times for my site and raised a few tickets and got onto the live chat. The two common replies were optimise your site and you will need to upgrade to our dedicated plans. After repeated discussions for a month and even using Cloudflare, I just gave up hope. I closed my account and moved the site to my VPS and got a cheap account with Stable Host which I use for testing my plugins. Suffice to say, Im not going back to them. Im not sure if things just deteriorated in the past few years, but they turned out to be a total disappointment with terrible support and cheap service.

317

this hosting is a good one I'm with them about 1 I face problems with unlimetid space defintion but I found all other sharing saying unlimeted but there is a limit always. their Tech support is very good

318

they are awfull. They don't reply to email, don't reply to ticket. . . if they ansewr the phone then they direct you to another client. . . etc. They change server whenver they want. They don't understand the word 'support'. There's nobody who will read your question, you will be always handed over to another person who can sovle your problem but eventually your problem will not be solved and this stay for days and weeks with them!!!! AWFULL experience in hosting!!!!!

319

Bluehost is a nightmare. Deceitful sales. Inept tech support. Weekly failures. 40 minutes or more to get them on the phone. When you finally do get them on the phone, they never acknowledge fault. Theyre rather make you chase your tail that update their servers, which are dinosaurs. Or they just try to up sell you to a more expensive version of failure. These guys are just bad, they are criminally bad.

320

Worst hosting I have ever had. Firstly, I had shared hosting which constantly went down, then I upgraded to their new VPS which is still in Beta. This is when my real problems started. I'm currently going through cancellation as my site has been down for more than two days now and because they won't deal with me over chat (as I'm not on shared) they either want me to phone or raise a ticket. I'm from the UK so I raised a ticket. I got an automated response saying they'd be in touch. THIS WAS 3 DAYS AGO!! And worse than my sites being down, I even can't access my cPanal. I've just set in motion a cancellation so I can at least get my money back, if not my site or files. Good thing I migrated all my files to Blogger (Blogspot) before all this went down or I'd be still waiting on them for help in getting my sites back. Take my advice, if you're looking for hosting, look at Blogger. The page load speeds are much faster than most hosting you can buy and I've seen sites at 140,000 using Blogger. How do I know this? I use a plugin for Chrome and Firefox called Wappalyzer. Page speeds that took upwards of 19 secs with Bluhost shared takes max 4 secs on Blogger. Do yourself a favour, migrate your files to Blogger and get free hosting for life, No phoning Google up to ask where you site is because they have it all backed up and running smoothly. No hosting fees either. What more can you ask for?

321

Id been with Blue Host for more than two years when I was informed that my account was suspended due to virus activity. I immediately logged in and deleted the effected directories (at their direction) and informed them so. However, they cancelled my account and deleted all of my files anyway because they thought the site was abandoned. If you do go with them, keep up to date backups of everything.

322

Hi, Don't believe any good news about bluehost! Here is my story: I reserved with them almost a year ago. What i noticed first was that they are very slow and you should always beg to get a reply from them. . . then one day i received an email from them saying that they want to move my account to a new server (because they care about us and about our their service). The website(s) was blocked with 403 error. In the same email they said that the moving will need two or three days, but if the account was not activated within 2 days then contact us just in case. That's exactly what i did in two days. There was no reply by email, but a cold email saying that we should open a ticket. I opened a ticket but again no reply. After a day, i tried to catch one of them on their said-to-be 'live chat', first i got someone from sales, then i got someone from technical who seemed to be workign on the issue, but he cut the connection. I tried to connect again several times but with no reply.

323

I hosting about 10 sites in my bluehost account for an year now and i could say that it has the best shared hosting platform ever built . I have not faced a downtime with the sites.

But the response time of the server is little slow compared to hostgator.

After i bought a dedicated Ip address the response time to service improved a little.

I am overall satisfied with their hosting service and its the best value for our money. I Highly recommend them.

324

Bluehost is budget hosting. You have to keep that in mind. It will be interesting to see if the other budget hosting companies fair any better. I have used Bluehost for several years for clients who are just getting started. These clients have simple business sites with no forum, Buddypress, etc. Once they are doing well and have accumulated some traffic on their sites, I move them off usually to managed WordPress hosting. The item that causes site slowdown the most is not being able to tweak the database settings especially connections. Caching helps a lot. One thing that Bluehost has going for it is that it gives a pro-rated refund. Most other budget hosting companies will not refund you if you prepay for a year in advance. Also, I monitor sites on several budget hosting companies, GoDaddy included, and have found that Bluehost has less outages.

325

They will shut you off and park your account with their ads when you are not looking, beware

326

After being 5 years with a local Webhosting provider in Belgium I decided to move, to much cheaper one with loads more storage and traffic. Bit disappointed already because I have some bad experiences, you can only have 40 of the processes, which is a problem when you need to update your message board (Invision), it bans/blocks all your websites for 15 minutes. Their support is you have to wait very long for something to be resolved while you hope that offline websites would get some You have to end up with a guy who knows what he is doing and most of the times you are unlucky. I have to mention I am a professional user, who uses many domains and has many Cheap isn't but I learned my lesson

327

I have been with Bluehost and I have had constant issues too. And I get that same cut and paste email everytime I send a complaint Nothing but constant excuses as to why my site times out, why my clients tell me it loads slowly, etc. The final straw came this weekend when my site crashed. First they blamed me for uploading malware. Then they changed their mind when I told them I hadnt updated the site in weeks. Now it must be concrete5s fault. Regardless my site is gone and I have to rebuild it since their backup was screwed as well. Thanks Bluehose, I mean Bluehost!

328

BlueHost is absolutely one of my favorite hosting providers. I was looking for a suitable, affordable web hosting service for my Wordpress blog. Through Wordpress, I actually found BlueHost and got a discount. Their affordable solutions and great 'extras' (such as email accounts, free domain, $100 Google advertisement credit, unlimited space, etc.). Using BlueHost is extremely easy. Even if you are not especially tech savvy, you will be able to format a beautiful website. You have control over everything with BlueHost. I am very happy to have been introduced to BlueHost. I have not had any problems in all of my time with my site. Thanks to BlueHost's affordable and easy options, I now have a fast, efficient website that is now receiving more viewers than ever before. It is also always nicer and more professional to have a regular .com site than a . one. As I mentioned before, I have not had any problems, so I have not yet had to contact customer support service. (If I did, I'm sure that it would be great!) BlueHost is suitable for everyone, whether you are hosting a basic blog to a full blown ecommerce site. I would definitely recommend BlueHost to anyone who is interested in web hosting, whether they are newcomers to the whole web design industry or professionals in the field. Many of my friends are already using BlueHost to power their sites because I told them just how awesome it really is. I am now currently using a WordPress hosted . blog site, because I am searching to find other web hosting services, and because I like to try new things. But is AMAZING!

329

Hi Raelene, Great review, thats why I dont use Bluehost

Are you going to do a review about IXwebhosting? Regards

330

I chose bluehost for the price and reviews out there. I then decided to host one of my ecommerce site and for several months the site is constantly going down. Bluehost support said it is my site scripting but were unable to identified which script(I have a similar site on godaddy and have absolutely no issues). The final kicker is when all databases got mysteriously wipe out(all tables are empty). Of course they remind you that they only have a courtesy back-up(the back-up they had is on the day the data got wipe out which has empty tables). I do not recommend Bluehost for any businesses, just for personal websites. Check it out if you don't I have created multiple ecommerce and content-management site and steer their owner away from luck if you chose them.

331

Excellent, and solved 2 problems with phpbb. Way beyond what you typically get - in terms of friendliness, patience, general knowledge, and support problems NOT of their creation. They did NOT create the bulletin board, they did NOT cause what went wrong with it, it was NOT their contractual responsibility to give a about my problem, but they were still willing to spend a good chunk of time with me fixing it ANYWAY. Shocking! Much tech support should be described as 'tech support,' with sarcasm, an eyeroll, and finger quotes, if not a lot worse. Previous with other webhosts had me getting: - machine-generated crud having nothing to do with your actual problem - someone chomping at the bit to pass the buck - someone insisting within seconds that they couldn't support that - no . . response . . ever All that was dramatically different with , and they didn't even leave me on hold that long!

332

Bluehost certainly does suck. When I had a problem it took them five days just to respond to my support question. I used their chat facility and it was a complete waste of time. The chat operator was useless and avoided answering my questions. For example, when I asked when I could expect someone to respond to my support request, his response was we are very busy at the moment and I cant tell you when it will be. What sort of support is that? Those who give Bluehost good reviews tend to be affiliates. No surprise when they receive $65 in commission for each sign-up via their affiliate link. I would just say to those of you who have never had a problem with Bluehost or feel theyre really good just wait until you have a problem. Then youll see how good they really are. Avoid them!

333

BlueHost are really good because they have good servers, easy FTP file transfer, it's quite cheap and there is infinite storage.

334

Thanks :) Im not doing a review on IXwebhosting for this series of reviews, but Ill add it to my list for a future series. Ive had so many requests for reviews, its hard to keep up!

335

It used to be on OK company, now stay away! Recently their server went down with all my files on it and they basically said 'tough luck, you are on your own' , they could not recover the files. They were not helpful but also they were arrogant to make matters worse. What I most hate about this company is their marketing. If someone wants to get unbiased opinion about bluehost and searches online first page of google is flooded with FAKE AFFILIATE REVIEWS that try to convince you that bluehost is the best thing in the world. Big time BS, like Bluehost itself. Stay away. I wish godaddy had cpanel, which they dont. I would have switched all my hosting to godaddy - I currently have only one domain hosted there- . Godaddy is reliable but dont offer cpanel and I dont like their admin panel. BLUE HOST , or Bullshit hosting, STAY AWAY FOR YOUR OWN SAKE.

336

I've been on the web since 1992, and have managed my own domains since 1994. The service I received in setting up my domains and getting them transferred is absolutely unparalleled in fifteeen years' experience online. Customer and technical support personnel are friendly, responsive, and quite knowledgeable not only about the BlueHost systems, but about all the underlying technologies. Whether you're an individual with a small blog or a company with a large website and e-commerce system, I believe BlueHost provides more services and better customer support than anyone else. And as far as I know, BlueHost has the most efficient and best-priced hosting service on the market today. For the cost of one meal per month, you can trust BlueHost to take care of all your hosting needs. Go compare. You should always do that. But when you're done, I'm confident you'll find yourself signing up with BlueHost.

337

Very disappointed in Bluehost. I had so much hope in them. I have a reseller account and it has constant issues. Theyre one of the worst Ive had and their support is non-existent. Five days ago I bought an SLL cert, they successfully charge my cc then broke my site for 8 hours and never got the cert installed. Three days ago I asked for a status update on when my cert will be workingIll give it until Monday before I dispute the charge, then I plan on moving to a new host.

338

With BlueHost, its easy there are no endless plan configurations, with different specs and confusing fees. They offer one type of hosting service only, focusing on shared web hosting. Nevertheless, it doesnt mean that small businesses and organizations cant use this shared hosting plan; in fact, the plan is so feature-packed that it may appear as a very sweet deal for the companies that have low to moderate traffic have tested the shared web hosting services offered by BlueHost and the results are positive. i liked the fact that the company offers the easy-to-use and efficient cPanel administration tool, which gives users complete control over their web hosting us assists the customers who want to deploy eCommerce applications by offering them several technical features that are essential for running an online store. Among them, we can note the SSL secure server, the password protected directories, and the openPGP encryption. These features allow clients to build secure and reliable eCommerce applications that are protected from fraudsters and the attacks of hackers.

The script library gives you the most popular open source eCommerce applications. Users can choose from OS Commerce, Agora, Cube Cart, and Zen Cart, which can be used to create professional-looking online stores that attract visitors and create revenue.

339

I knew immediately that this was a bogus review when I saw the author raving about GoDaddy. GoDaddy? Really? I run multiple sites hosted on Bluehost, and have been with them for several years. In all those years, I can recall one or two very brief outages that only lasted for less than 30 minutes. Aside from that, the sites run flawlessly, and the support is magnificent. And I find nothing difficult about navigating their website. I have had the misfortune of having to deal with GoDaddy while working on clients sites that are hosted with them, and they are an absolute nightmare. I encourage everyone to get away from them as rapidly as possible.

340

Quite happy. Sometimes my queries take a while to get answered but they do get answered. I have not got much stuff uploaded so not had problems with any articially imposed limits although they do claim unlimited hosting so I'm not expecting any. All the options in the control panel are great and php control is pretty good. Pretty happy altho I'm not very experienced they are certainly a hundred times better than my last host.

341

Well, the 4-th is just cause i don't know any best value hosting :) The live chat support really helps (thanks guys!)

342

LOATHE them. Have 3 sites one is slow whenever BH is slow. I have had enough yes, good support here and there IF your lucky to find someone who knows what they are doing. Tried of CPU throttling. My 1st and last year with them. Wont recommend them to anyone.

343

I have had a terrible time with Bluehost. I have many accounts and sites with them and experience downtime regularly, even with the Pro accounts, which I upgraded to with the hope that the service would be better. Often the sites are slow - they hang for a period of time while trying to load. I think it has to do with PHP processing, MySQL requests, or both, so if you use either, DO NOT use Bluehost. At other times the sites are completely unresponsive. I have a lot of my client's websites here and I've nearly lost clients due to the poor reliability. I have to worry about it constantly. I would move all of my sites from Bluehost, but it would probably take me a week or more to do it and I just don't have that kind of time. They heavily promote the fact that you can put as many sites on one account as you want. Why??!! Ever since they started that, performance and reliability have nose dived. I DO NOT recommend Bluehost.

344

The reviews are based on my experience using each web hosts services. They arent reviews of public opinion. Theyve got millions of customers so they must be doing something right. Having said that, I was prepared to have a bad experience with Go Daddy, but I didnt have any problems with their services so thats what I wrote about. Simple as that. Well be holding on to the accounts for further reviews in the future.

345

Hello. I signed up for the BlueHost AFFILIATE program, and put their banners on some blogs and a site. A few months went by, no sign of any sales. I decided to get out of Bluehost after Support ignored a request for help with a banner not showing up. I logged into my existing affiliate account. The primary url installed in my account at activation was gone, leaving an impossible blank. Was Bluehost bypassing my affiliate link all this time? No way to cancel my affiliate account in my own control panel. I asked Support at BlueHost to do it and gave them the userid and password. Obviously, that's quite sufficient. However, Support began playing a game, that they could not 'find' my account, declaring they didn't know the 'primary url', even when I gave them all sites where I had put Bluehost banners. I sincerely feel something was irregular here. I suspect I was being used as slave labor to promote their sales, so I terminated my Affiliate status with Bluehost.

346

I run the site on bluehost and they're great. Their live chat support seems to be available 24/7. Their plans are very good for the price, with many features that other hosts don't even offer even if you paid. I would definitely recommend!

347

I have made about 12 templates to date and I test like crazy to make sure they dont have any issues when they go live. The only place that I ever have problems where the entire website disappears is on Bluehost, even GoDaddys hosting has never had this sort of issue. Every client or customer I get I will be sure to steer them away from Bluehost. Not to mention their customer service is poor at best.

348

I highly recommend BlueHost for personal and business enterprises either you are a computer guru or not, you can work with BlueHost. I am an IT Specialist for more than 7 years. Applying scripts are at ease with no problem but in fact as far as minor issues is concerned, it will not screw up your mindset, perfectly recommended! Several features why I like Bluehost includes: Good hosting, control panel, 24/7 active on-line support, website builder, e-mail, and the security features. The professionalism of their support staffs are great! They were able to solved minor and major issues in a well-versed manner. HIGHLY RECOMMENDED! Keep up the good work! God bless! NASH DELIGERO

IT Speciaist

Countrywide Consumers Cooperative

349

Really?? Im not advocating one service vs the other but Bluehost is awful and if youve had your experience, Ive have weeks of Pingdom and GTMetrix scores to show you otherwise. Stop shilling

350

With their great customer service and excellent products, Blue Host easily makes it into our Top 10 Web Hosting companies. You will be able to find cheaper web hosting companies if you shop around, but it is unlikely that you will get as good value for money. The great thing is that all of this is backed up by a 30 Day Money Back guarantee, so you have nothing to lose if you decide to give Blue Host a try. Blue Host are highly recommended, and well worth considering when making your decision.

351

They are so nice to talk too, and they take time and listen to me. I'm a noob to the website hosting field and they have helped me allot.

352

Bluehost compliance department shuts down the hosting service as their moods change. They would then request IDs and time consuming verification items when they are asked what is going on. They would still your entire traffic by posting bluehost links on your main page as they need. I have just paid 2 years hosting service at bluehost and this is the 3rd time in six weeks that they suspended my account and my main page was turned into bluehost backlinks servicing device. I hardly recommend to run away from bluehost for any serious webhosting needs.

353

I love Bluehost since I had my domain for a couple of years now and so far I have no problems. I like the design of the domain panel and I got a really good price. I would recommend Bluehost.

354

I agree with Pampurrs I have been using bluehost since 1996 I have 5 accounts with them for a total of 135 websites I use 2 standard accounts 1 upgraded account 1 reseller account and 1 vps account. I have never had any down time time and customer service has always been excellent most problems I have had have been of my own doing.

355

I have used bluehost for over three years thinking that my little startup business of video and photography editing would be ok, and that I could rely on sure was wrong just as soon as I started to have clients and started using the services that bluehost braggs about I receive a email telling me I had 14 days to remove all my material or they would completely remove my entire website.

356

I have had numerous problems with 'cpu exceeds errors' running programs like WordPress which makes my website worthless. I battled with technical support (if you really want to call it that) for a month due not being able to send email notification from a Bluehost email server. With out email notifications my forum is worthless. I experienced down times of up to 6 hours which makes my websites worthless. If you are smart stay away from Bluehost. The only good thing I can say about Bluehost is my contract is over and I can now find a decent web hosting company.

357

Yeah at least historically (for me) they would shut down my site without warning me first youre using too much mysql or too many file handles (I would learn about this by discovering my site was brokenyikes)

358

I use hostgator and godaddy also in my past. I use a script with google docs to check the up-time of my website. This script will check the up-time in every 5 minute and when your site is down it will check in every minute. In a day i receive 30-50 sms regarding down time of my website but with blue host i will receive sms once in 2 or 3 days. This is the best thing about bluehost that it is providing real up time.

359

Sure, but this review is based on just one persons experience, and data they collected from Pingdom. I was once a customer of One and One (1and1) and had both dedicated servers and a ton of domains with them. Something then went seriously wrong and it seemed that I had bad experience, after bad experience. Really shocking customer service and dealing with system admins that appeared to know less than I did. I left them, and swore to never ever go back. But Ive known some people whove been with them years, never a problem, or never a problem that was not fixed promptly. Very little down time, yet I had loads. My point is simply that the review is that of one person (our author), and the data collected during her tests. It doesnt really take into account the masses of negative or positive reviews from other customers.

360

Hello i have noticed a lot of bad reviews about the bluehost but what do you expect for about $60 a year in a host. i have swiched to bluehost been with then for about 4 days and have had no problems my site and email work great no problems so far. my site is a lot faster then it was when i had it with inmoting hosting and i'm even saving money.

361

After reading reviews on this forum, I tried to get a Bluehost account. I went to the Chat section and asked about their PHP compatibility. Sales Support said they would consult with their Tech Advisor. They left me on hold and didn't get back to me in the chatroom. I called Sales and asked them the same question. Sales hung up on me. Bluehost could indeed be a great webhost, but Sales was terrible. N/A regarding webhosting as I never go past Sales to open an account. When I called, the heavy foreign accent of phone support led me to believe they outsource phone support who are not knowledgeable to sell Bluehost accounts.

362

I have not taken this service yet but from above article i can say that it is has extra ordinarily looks and petty nice

363

Very good, since the service's help very good and uptime is up always! I like the control panel and the good hosting. I got a really good deal off of this site.

364

I recently signed up as an affiliate and instantly established two new accounts. One client paid me for my services, web design, hosting, domain name registration, etc. so i purchased a Bluehost hosting account using my credit card. 3 months later Bluehost refuses to pay me my commissions because each new account must clearly be identified as a new customer, with the credit card and other information specific to the customer. This simple rule in the TOS has made me ineligible to receive my commission. Meanwhile, the customers contact info is on the account, only that i used my credit card and not the customers. This next one is un-related: How many of you have ever called customer support of ANY company and had to wait 30 minutes? Yup that has happened to me with Bluehost, up from the usual 15 minute wait. The Florida DMV is better than this!! Bluehost support also have no qualms with saying that they are currently dealing with 4 other customers, so please be patient. Had to hang up on one other occasion. Are you kidding me? They call that support? Pull-eeeeze!!!!

365

There is unlimited storage and bandwidth. You can only have 50 thousand files uploaded. Which they did not tell me till I had 200 thousand files uploaded. Now i have 13 days to figure something out

366

Yes, their customer and tech. support people are great, but they have a LOT of down time. They seem to constantly be having server problems!! From that perspective, I am disappointed in their service.

367

DO NOT GO WITH IF YOU ARE THINKING ABOUT IT, BLUE HOST SUCKS!!!!

368

Today I spoke with John, a technical representative with BlueHost. It is my pleasure to share with you that he was knowledgeable, efficient, patient, and very professional in all aspects of the issue we were having with our e-mail account. We commend his dedication to excellent customer service and would like to request that he receive recognition for his professionalism. Thank you so much. We appreciate it. Sincerely, Cindy Gatchell

Business Manager

Sublation Station

369

I recommend Bluehost all the time. I was a complete newbie three years ago had no idea what ftp, php, script, or html even was. Bluehost got me up and running with a WordPress site in no time. My church set up a site with them and the administrator did some funny stuff with pointing and parking various sites they figured it out for me after he left. I made a BIG mistake playing around and found out they back up regularly. They have TWICE retrieved my site for me. I have never waited more than ten minutes for live help and have always found their customer service help to be excellent. Maybe I was such a novice that I didnt know the difference, but they were always courteous friendly and quick to ask someone else to assist if I asked them something they werent sure of. I have never had downtime problems with four sites in the last three years. My sites load quickly and run well. I LOVE BLUEHOST!!!!

370

After an extensive review of many hosting providers, I decided to go with Bluehost. Prior to my selection, I've read somewhere that these companies pay for better ratings. I was alittle skeptical at first about going with BlueHost, but in the end, I couldn't be more satisfied. I've been with BlueHost for about a year now and so far, I've not experienced any downtime. As stated, they must be up 99 of the time because I haven't experienced any problems. The software that comes with BlueHost is a decent selection, pretty much all most people need outside of specialized programs. All in all, I am very pleased with the quality of both service and cost effectiveness of BlueHost. If you are considering a paid hosting service, I would recommend BlueHost without hesitation. In the beginning, I did contact them via email for some trouble shooting problems and they did get back to me within 24 hours. To me, that seems really fair. I hope this helps.

371

I've used a number of hosting companies in the past and BlueHost has been by far the least hassle. I've now stuck with them for over 2 years and host all my client's sites with them too. Their tech support is knowledgable (I'm a Sys Admin myself so they wouldn't get BS past me). Their package is very feature rich for the money and you have full control over your entire package, should you want it (DNS records/SSH access/FTP client setup/loads more). The only real problem I have with them is the new version of cPanel they installed recently, which is slower than the old version. They have suffered from a few outages over the couple of yeas I've been with them, but they are never for long and they always send a mail to let you know what happened, unlike a lot of places which just claim nothing was wrong. I would definately recommend them to anyone, and do to all my customers.

372

Thanks for this, but i totally disagree with Kelvin, bluehost dont suck

373

Thank you SOOOOO MUCHH John Boone!!! You are a very dedicated helper. The service was outstanding and efficient it is a pleasure working with technician like you. My personal suggestions is that bluehost should give trophies with bonus to their employers like 'John Boone'.

374

Bluehost is currently having a major outage (8 hours) of its entire organization and sites it hosts. See:

375

I'm a long-time customer and was happy with Bluehost until the last year. Their servers are down at least once a week and recently it was down for more than 24 hours and corrupted all my files. Their customer service gives people the run around and overall is rude and ineffective. I'm so disappointed in their service.

376

I've tried many hosting companies over the last 3 years. Bluehost seems to be the best of them. Great features, high reliability, no downtimes, great support.

377

I am another victim of From day one they constantly throttled my account. They oversell which is a solid fact.

378

So far I have had ZERO problems with BlueHost The e-mail works great unlike godaddy, and the Cpanel is easy to use with tons of features. The value is great one price gets you unlimited everything.

379

Ha, ha, ha. Thats so funny! Not because its good (because it isnt for many), but because of how it relates to this article.

380

I've had Bluehost for 3 years and I am FED-UP with this host!! First, when you go into the cPanel they spam you with Postini. Totally unprofessional!! Then this 50,000 file limit makes them one of the worst I have heard of. They do not deserve my business!!

381

I have one website with bluehost and it is easy to set up with great fantastico packages. However I wanted to set up another website and the checkout told me my account was unverified. 2 days of messages between myself and bluehost 'customer service' was unable to resolve the issue so I am now looking elsewhere.

382

Be very careful when chosing a host because it is a pain in the knoeck to change. I went for DreamHost and they are pretty good. You can use the promo code SAVEHUGE50 at checkout and get $50 discount.

383

I have had my websites hacked multiple times while having them hosted on bluehost. They attack the .php files. As soon as I switched them over to somewhere else, I stopped having problems. I'd love to believe that it's something to do with my website or Wordpress but the fact that the only change I made was to switch the hosting company leads me to believe that the security holes are on BlueHost. I've had to spend a lot of money getting rid of the code and I'm moving all my sites away from here as a result. Other than that the customer service was fine. They weren't able to provide me with any resolution or any type of concrete steps to take to fix the malicious code problem. That's the sad truth.

384

I am able to access all of my Bluehost hosted sites right now, so I dont know where this outage is. It may be a regional issue. Coincidentally I am currently unable to access the Bankruptcy site in Arizona, and Im sure theyre not hosted by Bluehost or any of the other companies mentioned here :) Could have something to do with traffic on the net, who knows.

385

My only qualm with Bluehost happened when I wanted to host a domain that I had purchased somewhere else. The steps were easy enough, but the transferred domain actually became a sub-domain of my main. Somehow the htaccess mods that it made didn't work and when I installed Wordpress, wasn't recognized. I went through the help files but everything I tried still didn't work. Since I have other hosting, I just transferred the domain there. No problems with the release and transfer. Other than that, that is the only problem I have ever had. I have personal sites and a site that the company I work for, hosted through them.

386

I am researching to find a host for my first web site. There are so may choices; so I have been emailing questions to many hosts just to get a feel for their support capabilities. Bluehost consistently refers me to an online FAQ even thought the FAQ is obviously not responsive to my question. There seems to be a computer or maybe a farmer in Pakistan answering the questions.

387

I been using their service for quite awhile and theyre very good. They have a reliable server with few downtimes. And the best part is their uploading time. My websites pages open really fast and thats extremely important. Anyway, thanks good review

388

Blue host rock's it has a unique web template, Great Service and best of all great Support!

Why choose blue hosting you ask?

The support latest website Scripts Such as myBB, WordPress Joomla

There always there to help! Check them out you won't be let down.

389

Theyre back now. It wasnt just them, it was their other companies too: Unfortunately it happens.

390

On the beggining they seemed to be fine but they started make a problems with time. They say everything is unlimited but they limited EVERYTHING. They suspended my web site and actually never expleined WHY? Only what they did was offering other plans of course more expensive! They never give me a chance to received all my files back so I lost everything i kept there, all my files. They in very rude way told me THERE IS NO BACKUP on your file! Overall BLUEHOST is sucks!KEEP AWAY!

391

No problem so with them for about 4 month

392

I signed up for two accounts (shared) with Bluehost. We do not have hundreds of sites n them.

MAximum 15 between the two.

All of a sudden we started having email problems. Bluehost told me that we have a email sending of 150 per hour. We send well below this. Then they said someone or something was sending too many emails from our sites which isnt true. I used to host with a British Hosting company who increased prices at their will every month. (when I wanted to leave they anted to give me 3 months free);

When I was with them we never had any problem sending emails during the 6 years. Bluehost is all lies. This guy Richard who is running this blog is another paid worker of Bluehost.

The same strategy [answering for xxxx sucks searches on Google. practiced by the cheap hosting people]

==============

You all suck.

============== My advise to all who are looking for good hosting. Look in your country. At telephone reach. Call them first. Talk to people who host with them. Then sign up.

393

Late last year I moved all my webhosting from Godaddy to Bluehost mostly because I was disappointed in the speed of my Wordpress sites at Godaddy. In general, I have been very, very happy with my decision despite the work involved in migrating everything over. At a client's request I recently had to move a site I developed on Bluehost to Godaddy for hosting. The interaction with the technical support team at Godaddy only served to confirm my brilliant decision to move to you. Their customer service gave me both wrong information with a demeaning attitude. They eventually told me that they could not help me because they do not support Wordpress issues. They said I had to figure it out on my own. I am not a high maintenance web designer but, seriously, leaving a customer high and dry when they pay to host on your system? That said, I have never experienced this from Bluehost technical support. They have always gone above and beyond what I would consider their role in supporting customers. The solutions they suggested have not always worked but they don't stop until they get it right and that the customer is satisfied. And they don't make me feel like an idiot. I am a designer first and a back end programmer waaaaaaaay second, so I appreciate I little help on the technical end of things. And this is what I get from Bluehost. Keep up the great work! It does not go unrecognized.

394

Ive always liked Bluehost. Friendly service, and it gets things right that GoDaddy finds ways to get wrong. Just dont try to run it with large, heavy themes. However, our siteand many of our clients siteshave been out for about 12 hours today because of the massive crash. So that isnt helping. In general, though, I think a better hosting provider than this review indicates.

395

I have been with Bluehost for 4 years. Our site was recently hacked and we found it was through cpanel as the last logged in user ip was a blacklisted address, along with other clues. Technical support couldnt help since they stopped their courtesy backups after our site reached 2GB, which they didn't notify us about. And we were unable to make db backups in cpanel, giving us a site temporarily suspended message. Support not only was unhelpful in recovery, they were completely unhelpful in identifying the attacker. They were unsympathetic and when I asked for a supervisor they instead redirected me to the abuse department which constantly blamed me for the attack and said I take my business elsewhere. Almost every week our site would be suspended for excessive cpu or mysql usage, even so our site used standard phpBB forums. Space was never an issue and uptime was good, 99 every month. But bad, unhelpful customer service and no room for growth leads us to finding a better host.

396

The follow review was DELETED AND BANNED FROM Bluehost 1. Unlimited bandwidth (3000 Gbs), unlimited space (300 Gbs), unlimited domains IS BS. Putting a very LOW CPU usage limit nullifies everything else. And this fact of low CPU limit is no where to be found. 2. Unlimited space (300 Gbs) is BS when users are allowed to have basically text files. 3. LOW CPU LIMIT 4. How low is too low. I have a blog, 1000 entries. Every time I publish statically up to 200 posts, BH suspended my account saying CPU usage is overboard. That's 200 posts/1000 5. The shield of 'Moderators are not Bluehost employees'. If you're not Bluehost employee then no one has to listen to you. So let users complain about the LOW CPU LIMIT and discuss it back and forth. Bluehost employees shouldn't try to filter comments to positively influence Bluehost's image. Yser temp03 at gmail

397

1. I am not affiliated with Bluehost. Can you find any affiliate links on my blog? 2. Servers should be located closer to your visitors not yourself. If I happen to be from Europe, but 90 of my traffic would come from US there would be no point to host my website in Europe. Of course, I would get better support etc, but your website performance will lag behind websites hosted in US. Yes, you would see that your website loads fast since you would be in the same country, but your visitors wouldnt. The best options is to choose VPS/Dedicated server and locate it as close as your visitors as possible. No shared hosting providers are capable of delivering performance close to VPS/Dedi. It is much harder to setup and manage but performance is the main KW here.

398

First, I want to compare them by price. While other hosting providers provides a cheaper offer at $ or same as it, compared by the number of features offered, Bluehost comes first at only $ at unlimited databases and emails. The same unlimited plan costs $ at Godaddy. Bluehost is Cheaper! While every hosting provider has periods of downtime, I have noticed about the same down-time for both, whenever they have a maintenance going on. The sites powered by WordPress are loading noticeable faster on Bluehost. Here, I refer mainly at the time the connection is made to database, before even the site is being loaded. At other providers, that waiting is longer by 1-3 seconds depending on the database size. I do not even want to mention the hosting provider FatCow and Godaddy etc. where this waiting time is 15-20 seconds! Bluehost is Faster! In case you want to have plug-ins or additional functionality running properly, DONT sign up with any others providers! I remember I had a very bad experience in the past, when a client of mine wanted a newsletter software installed on his Godaddy server. I managed to install it, but than, it would not send mass emails. Testing the same functionality on Bluehost, it worked with no problems. Speaking with Godaddy technical support, they told me we need to upgrade the account and pay like $150/month, so we can have that feature supported! No thanks. Bluehost has more features configured and installed! Another bitter experience with Godaddy, it was when we have lost information on a website we were developing, with no manual back-up at that time. After we figured out some problems with the content and that after few days, we found out that Godaddy only stores the back-ups for 1 day. If you need to go to an earlier date, their programmers need to go in there manually and restore it for you for the cost of $150. Your mistake your pay! In exchange, on Bluehost they store the back-ups for 30 days so you dont even have to worry about using your own back-up manager. Bluehost is more trusted! Godaddy plays dirty! For some unexplained reason, on Godaddy, whenever we make a fresh install of WordPress we need to wait at least 30 minutes for the database and username to get created. In case you need to change the FTP password you need to wait another 30 minutes, waiting precious time just waiting when you have that deadline in few days. I havent heard of such non-sens on other hosting providers including Bluehost. Bluehost saves developers time! Both companies respond in pretty quick to phone calls, however on Godaddy the waiting is higher due is a large company with more clients. What I liked on Bluehost, is that sometimes they do things for you and they really want to help without charging you extra. On Godaddy, they always try to up-sell or have no clue about my problem. Bluehost support is more professional! After all! Bluehost is the winner! I use Bluehost now and will be in future. I also recommend it to all my friends.

399

Anyone having problems canceling his/her Bluehost hosting account? Theyre using delaying tactics and not canceling my account and issue a refund. This company is the worst!!!

400

Been with Bluehost for over 4 years under two different company names. I am even an affiliate as I have recomended them for customers. When I went to renew, I was slapped with a $ 'privacy' fee that now represents their new undocumented policy. This policy was NEVER sent to registered domain ownersor affiliates. Instead of a $ registration bill, it was $ Their sales associate took it personally when I asked for a supervisor to discuss this. The supervisor was only slightly less arrogant than the first rep. He stated I could take my business wherever I wanted to after I asked how they are competing against other hosts. Bluehost was NEVER like this before. Time to take all 25 domains and move. I hate having to set everything up again but to be treated like crap is not what I pay for. To be ripped off for 'privacy' charges is not what I signed up for when it was previously free. And especially without after you

401

I have been extremely disappointed with Bluehost's customer support /tech help service. I have spent the whole day trying to get a simple informational website up and running to no avail; this is after calling tech support at least four times (...and I am an advanced computer user). After the first long wait to get someone to answer the phone, they then put you on hold for what feels like an eternity to research your problem and come back without a solution. For example, I was told that one cannot cut and paste content from a word document and that I would have to type in all of my content, which, if true is really ridiculous. Apparently, there are a lot of glitches with their software. So needless to say, I am in the market for another hosting company.

402

I had several sites hosted by Blue Host and was somewhat satisfied until attempting to close my accounts. I was moving and unable to keep my domain up to date so I closed all but unfortunately forgot one. This was very unfortunate for me due to the fact that auto renewal was operational and my email address had changed due to the COX network. Alex from Blue Host refused to work with me concerning my issue and even said Blue Host would fight any attempts by me to dispute the $25 charge with discover. WOW, this is certainly NOT customer service. Quite the opposite. I had no access to email to receive the reminder of 3 day renewal. The only thing remaining is to post my TRUTHFUL as well as regretful experience on all Web hosting review sites. Discover will also be disputing the charge on my behalf.

403

And i actually mean it.

Bluehost with their extra ordinary service and support have build an amazing reputation around the silicon valley.

before becoming a customer i was to know 1 basic thing, whether there would be someone to hear me when i am having trouble regarding my site, whether someone would be available to troubleshoot my problems.

Well, I can assure you one thing, any and every support queries are handled by the folks at bluehost on priority basis .

The customers of bluehost do not need to be some computer expert or a programmer.

If u have the basic knowledge to express the problem you are facing in the simplest of language, then you can be assured that bluehost has interpreted your problem and are well on the way to solve it.

Bluehost has the best customer support and thats what makes it stand among its competitors.

Blueshost is suitable for all kinds of customer.

If u have few thousand visitors or a few million everyday, you can be assured that bluehost can stand erect with the traffic and still run smoothly.

I would certainly recommend bluehost to everyone around.

It is a landmark in the field of web hosting. Blue host stands for creating new heights everyday in this field everyday.

404

Ouch!! How did you pay. With CC you could let your provider know you want to block payments to them. If its a Paypal subscription, you can cancel directly in Paypal. That will prevent further renewals.

405

I am searching for a cheap host with a fast server. Wanted to try Bluehost, so signed up today. Wasn't satisfied. So requested refund. To my surprise within a couple of hours the refund was in my paypal account. And it would have been faster had I not taken 90 mins to reply to their email (identity verification). So all I can say is that give it a try. It's quite cheap and there is always the money back option if you aren't satisfied.

406

Dear frineds, don't waste your time - choose Bluehost.

407

We have hosted websites for more than 15 years now, and BlueHost has the distinction of being the WORST hosting company we ever had the displeasure hosting with. Every support call would result in them providing you a link to support information and WITHOUT FAIL, the step-by-step instructions would end in a brick wall (where either the link was dead, or the information asked you to do something that wasnt available). The theme had to be switched back from BlueHost to X3 (whatever) because some things you could do with ONE theme, but you couldnt do with the other. Even though we purchased a VPS, we kept running out of space. So we purchased additional space. Wouldnt it be nice if that was easy? Not with them. So all the data has to be then moved from the smaller drive to the other (whatever). Okay, that needs to be done. So we backed up the websites and then checked with Support about cancelling the smaller drive (which we didnt use and didnt want to pay for), and then THEY CANCELLED THE WRONG DRIVE! The data drive. ALL THE WEBSITES were down. Immediately when we called to alert them that the websites were down the web technician rather than help insulted us. You know what a file system is that is surprising His colleague Chris apologized for him afterwards with an He didnt know the situation. We will be doing some additional training with him. Gee, thanks. Anyhow, LETS MOVE ON. So we asked them to restore the website (which remember we had JUST HOURS BEFORE BACKED UP) and that took nearly two days, AND the database was disrupted; the navigation bar was missing; the links were dead It was a nightmare. Rather than trying to fix it with Bluehost we moved it all to a new host. The web programmer in the next couple of days was able to fix it all. So it was about 4 days of disrupted service. We lost a lot of data and had to retrace steps to get us back where we were before this. And now, we are trying to CANCEL Bluehost. This should be EASY ENOUGH RIGHT???? Sure. With over 20 e-mails bouncing back from support to billing. They said they cant cancel the account without us filling in a Cancel form. I logged into the link they provided and couldnt find this form anywhere. When they DID send me the form, I was able to fill in the cancel form, but the Submit button didnt work!!! And they keep sending me the same form messages that they cant cancel without that filling in a form (that cant be SUBMITTED)! That is one method of preventing customers from cancelling. Like I said, if you are looking for aggravation, income loss and expenses, this is the host for you. Sib

408

Blue host sucks and here is why:

We wanted to upgrade our account to the pro account and they messed up the backend of switching over from one server to the next. When we tried to call 'tech' support, no one could help us and led us to various dead ends- one being to backup all of our websites which took ten hours and did nothing. We lost thousands of dollars in our worth of time by trying to fix their mistake. We finally received help from a tech who said that normally, the hosting company would not support switching over files from the backend which is ridiculous since everything that was supposed to be switched over from one server to the other was not switched over by them! Our websites were down for two days at this point and while this sixth tech helped us, he had to cap his time because bluehost would not allow him to help us any further - I am completely outraged and disappointed that 'upgrading' was like 'downgrading' because we are paying more for hosting in which they broke links, plugins, switched around other various files that did not exist before, and did not wish to fix their mistake. The thing that really got to me was when I was giving the supervisor feedback, all he said was that the support could not help us any more because our website developer should have known how to fix this. Well, 1. how would the website developer know what the server was in the beginning that we used versus the one that they changed it to? 2. Why couldn't the first five of your tech guys identify this issue if this is such a routine change? He had no answer to the first question and to the second question he just said that the last tech we talked to had to delve 'deeper' and that is why he could not stay helping us - how does that answer my second question? He was no help at all and just basically said well now that you know how we messed up your site, you can fix it now. I definitely do not suggest going to the hosting company because the customer service is horrible, and don't upgrade if you want the same quality of service that you get before you upgrade.

409

hello Im at bluehost, for a few hours, they changed a few lines of their policy to use, I have not far from rÃ©pertÃ©riorÃ© 518000 pictures or photos that need be removed from my site! Now, these images and photos are the basis of my different themes (I use the CMS Oxwall) with many plugins!

otherwise issue by using their supoort I did not have to complain they are always responded to my expectations except once or techicien failed to find the problem or me beginner I found it!

so if you use Blueuhost attention to numbers of images .. you will receive an alert on your panel!

here is my de dominique!

sorry I used google translation to write!

410

Been with Bluehost for my 5 domains and as I was about to renew one of them, I am now being charged for 'domain security' which masks my personal information from the WhoIs info. Costs $ each per domain renewed but never notified existing customers for this change. But for new customers, this service is free. Also, they are advertising unlimited space and unlimited domains but my account is still limited.

411

So happy I finally moved my website from Dot5 to Bluehost! :) Bluehost is the best

412

I am sorry to hear about your experience. This is probably the worst thing that can happen to a customer. Personally I didnt have those problems because I just removed my credit card information from their control panel and just didnt pay the yearly payment and they canceled my account. I guess this approach is better because you dont need to fill any forms and they are the ones looking to get rid of you. Glad you have finally moved forward. Btw, what is your current hosting provider for your projects?

413

Pros: BlueHost Provides sufficient features, freebies and has exceeded their guaranteed uptime. Cons: Their support isn't the best, but who's is. I'm not sure whether it's outsourced or not, but either way i recommend using their email system, because you get much more prompt and helpful responses.

414

hello Im at bluehost, for a few hours, they changed a few lines of their policy to use, I have not far from rÃ©pertÃ©riorÃ© 518000 pictures or photos that need be removed from my site! Now, these images and photos are the basis of my different themes (I use the CMS Oxwall) with many plugins!

otherwise issue by using their supoort I did not have to complain they are always responded to my expectations except once or techicien failed to find the problem or me beginner I found it!

so if you use Blueuhost attention to numbers of images .. you will receive an alert on your panel!

here is my site dominique!

sorry I used google translation to write!

415

I have been a client of theirs since 2004. My site was down quite a bit over the past year and then finally got moved to another server. Was fine and then started going down again. Suddenly I am being shut down because I am over the 50,000 files quota. 50,000 very small files to add. They were very rude to us on the phone when we tried to find a way to reduce our files without deleting important files on the website. If you are a photographer and have a website, blog and shopping cart. Do not use Bluehost hosting services. Their tech support people are rude and their services are unreliable.

416

I use this hosting provider. I don't have problem any thing. E xcellent not enouge to rate for this website, thank you very much about any thing. I love too.

417

looking for good windows reseller, with VPS for future, i guess. any idea?

418

Bluehost has been a great platform for me. I host many websites there and the pricing plans are tough to beat. I get my domains at godaddy and host my sites at bluehost. It has been a good working combination!

419

I tend to agree In my experience I had to do a lot of finagling to get composer and bower to work on my shared server! I hope bluehost can and add more support for node/npm!

420

I Have been Bluehost customer for 3 years now and more than that when ever any customer asked me for a good host, I always suggested Bluehost, but after 3 years of good relations - all of a sudden, I received a Email from bluehost that I am using hosting too may Files. so I have only 14 days to remove all the files and limit them to 50,000 Files. I am a freelancer, I never hosted a file bigger than 1mb - Most of my files are php scripts less than 2k in size. They told me i have over 232686 files hosted. So i deleted and now i am on 60,000 Files. This files includes the backups that bluehost creates automatically. Even they are counting Folders = 1 file. Email backups, mySQL backup that they create. When i ask them that why do you create backups for yourself when i never asked. I can mange it for myself, the answer was that this is our policy to create backups. Now i came to conclusion that 'unlimited' word is not fore me. I will recommend limited service so that i know my limits.

421

Had hosted my sites on Netsol and GoDaddy for years. That ended when I needed to create a blog and Blue Host had it pre-installed. I thought I was just going to run my blog on it, but that changed. I've transfered all of my properties to Blue Host. Highest recommendation.

422

WHAT IS VPS?

423

I am a person that don't usually give bad opinions but I had many problems with my bluehost account, where I have 3 websites. I had to call like 12 times (calls in different days) when I was experiencing problems accessing my account. My account was not accessible and they did not know why. That problem was happening more or less about the same time every day (the server was not responding).

I have been with this problems during more than a month. They told me many times that they would move my account to another server but I still don't now if they did. Today(April 15, 2013), It is worse: none of my sites in bluehost does not respond(not only http but ftp, ping, ). Bluehost itself does NOT respond. And when you call and try to get to the technical support both numbers(international and local) hang up. So, nothing works. I will be moving shortly. And I don't want to start with what I spent in phone calls since I am from out of EEUU.

424

I have found Bluehost's cPanel very easy to use. In general, i have been pleased with everything except for one glaring deficiency-tech support. It's a shame because I have always been connected to a tech very promptly. The problem is simple. DO NOT UNDER ANY CIRCUMSTANCES GO TO ANY SITE RECOMMENDED BY THE TECH . I have a strong suspicion that some techs have their own personal interests. I am still working on cleaning my computer from viruses that are traceable to following the directions of the Bluehost tech. First be sure to note the name of the tech. If he recommends going to hang up and report it to Bluehost by email. Investigate any website recommended for downloads before going to them. My problems were with and FixMyPC and other software from traceable to websites recommended by Bluehost tech support. These viruses actually trojan horses are difficult to remove. Beware.

425

I have used bluehost for years, I have just quit the service. 4 reasons for me to quit. 1. Slow server. The speed of the server is slower then before. I am located in Asia, the loading speed of the server is too slow to tolerate. 2. Rude tech support. Their attitude is simple - either bear with them or quit 3. Not really unlimited storage. They recently set an arbitory limit of file count of 50k. After putting 50k files in the server for years, they suddenly stop me. 4. They suspend my account causally As I mention, I had been putting 50k files under my account for years. Out of sudden they suspend my account because the file number exceed their arbitary limit. It was refered to the 'Abuse Department'. After I have deleted the files, they warned me that they would keep an eye on me! What a insult to a patron.

426

Great features, great pricing, great support (American!). Cons? What cons?

427

Virtual private server. Hosting in which you have dedicated RAM, CPU cores, storage space and you can manage your own applications, scripts, server configuration and php. It is not yet dedicated server where you get the entire hardware block but you share your server with few people and you have your own resources than you can manage and one user cant interrupt the entire server performance. VPS is much better solution but might require some knowledge for setup and maintenance but it will perform much better shan shared hosting account because of more resources dedicated for you to use.

428

bluehost totally rocks lately my dad bought a domain webhosting from there . while i was making the site for my dad i faced some problem which their technical solved in seconds their service is truly extra ordinary Bluehost has the best customer support and thats what makes it stand among its competitors. if anybody wud ask me for a webhost i would tell them buehost. :D

429

I've been on hold for 45 minutes trying to cancel service. No way to do it via the website. Any quality company would easily let you cancel your hosting plan - these guys are a scam.

430

Unlimited never means unlimited with hosting. This dishonest practice needs to stop. They know damn well what the real limits are and don't publish them, then once you are signed up they tell you when you 'violate' their Terms of service.

431

Richard, Thank you!

432

I'm so frustrated. My blog is where most of my business comes in, and it crashes at LEAST once a week. I'm on the phone with support now to correct yet another crash, a mere 24 hours after the last crash. The only thing the support people can tell me when I call to report the problem is that 'they're aware of it, and they're working to correct the problem.' I will definitely not be using BlueHost in the future, nor will I recommend any of my friends use it either.

433

I have been a customer for well over 7 years and in the last 2 years or so, things have gone downhill considerably. I do not know if it is due to the owner selling to a hosting conglomerate or what, but uptime and support has been horrible for a while. I have been on the same shared server since the beginning and there have been numerous performance issues on the box for quite a while. This last outage they said the server is over-burdened and I would need to move to their Pro-Hosting platform, which of course, costs more. wtf?! Why don't you try to load balance the existing servers instead of going for a $ grab? Also, all their new cpanel implementations are purely for them to make more $, does nothing for performance or reliability. It was 100 times better when Matt Heaton owned it.

434

I've been using for a couple of years now, but am about to switch away. Over the time I've been with them, email has periodically stopped working, resulting in bounces, and has had issues being listed as a source of spam, making things even more difficult. The last straw was their file limit; they use maildir for storing mail on the server side, which means one file per mail message, and now they're blaming me for having too many files on the server, just for storing lots of mail! They could use another mail storage technology to prevent this, but for whatever reason have chosen not to. That combined with the lack of reliability has finally motivated me to switch away.

435

Bluehost is definetelly the best hosting on the market right now!

436

Main quelm with Bluehost is their web panels UI. Too many ads that clutter up the page, and usually end up wasting alot of time finding my way around. They also have the click here if youre not automatically logged in button (an extra loop- despite the fact that im already logged in). Also setting up the private/public keys to use ssh is a schlep, when compared to other hosting providers where things just work out of the box.

437

BlueHost has been a great service for 6 of the 8 years I used it. The last two years were just a nightmare, the service went downhill the websites had downtimes every couple of hours. I cancelled today my reseller account expecting to get a refund of over 150 USD, and guess what happened, I got a refund for $37 USD because they say I have to pay for the coupon that they provide for an SSL certificate. If you cancel after 5 days, you will be charged the SSL certificate which is about 2/3 of the price of the whole year of a reseller account. This is what happened, from the chat. [Initial Question] Provider: Bluehost - My Domain is: '' I cancelled my reseller account today and got a refund of $ only? when it had over 8 months left of service? what???...

(19:35) [System] Customer has entered chat and is waiting for an agent.

(19:35) [ChatSnipedManually] 'staffId':'201'

(19:36) [Dane C.] Can I have you verify the last 4 characters of your cPanel password for me?

(19:36) [Adolfo] (19:37) [Dane C.] Because you canceled early, you were charged for the SSL certificate that we gave you for free. That was $, that is why your refund was decreased

(19:37) [Adolfo] Eh? but it was a coupon then it wasn't free O_o

(19:38) [Dane C.] We offered it to you for free, but when you cancel you have to pay for that coupon

(19:38) [Dane C.] Because it is not free if you cancel

(19:39) [Adolfo] And that way you want to keep an 8 year that's nonsense, actually funny.

(19:39) [Adolfo] I don't recall anywhere stating if I cancel it would be charged

(19:40) [Dane C.] The SSL can only be canceled within 5 days of purchase, so you are having to pay for your SSL since you are canceling early. We won't provide a coupon if you cancel the service early

(19:40) [Adolfo] Then cancel the SSL?

(19:41) [Adolfo] Since it was an offer from BH

(19:41) [Adolfo] I don't want an SSL certificate that costs over 140 USD

(19:41) [Dane C.] As I said, the SSL can only be canceled within the first 5 days of purchase

(19:41) [Adolfo] if I can get one for less than 50

(19:41) [Adolfo] but I didn't even purchased it, that's the point lmao

(19:43) [Adolfo] Anyway, can I ask if it even has wildcard?

(19:43) [Dane C.] You did actually, when you signed up for the reseller account

(19:43) [Adolfo] That way I might use it

(19:43) [Dane C.] It is the wildcard. And you can continue to use it

(19:43) [Adolfo] ok cool, atleast it's not all lost

(19:44) [Adolfo] i (19:44) [Dane C.] No, you're welcome. Did you have any other questions, or is there anything else I can assist you with today?

(19:44) [ChatClosedByCustomer] (19:44) [System] Chat closed by customer request. If you cancel you pay for what you were offered 'for free', the whole amount. I don't like being tricked, I feel robbed and I am seriously never coming back to BH and will spread this around the Internet. I lose, you lose.

438

I just had my first experience with Blue Host tech support (with Jason) and all I can say is that I am blown away by the quality of the service I received. First, since I had purchased Blue Host services back in November, I needed to update my password and he talked me through that. Then I discovered that I needed to change the nameservers at Go Daddy where I had registered my URL to the Blue Host nameserver info. Together we tried to find out how to do that in my Go Daddy account. Although the Go Daddy system was confusing on that, he gave me their phone number and told me what info I would have to fill in to make the change. Throughout our time together, Jason was very thorough, patient and helpful. If you read the review I just did on Go Daddy, you will see that the guy from that tech support was rude and condescending. I AM SO GLAD I PICKED BLUE HOST instead of Go Daddy for my web hosting. Thank you Jason from Blue Host - I look forward to future positive tech support Blue Host.

439

I read the reviews and yes, most cheap hosting has the same limits to file quota, cpu and ram usage. Bluehost gives a 20 CPU usage while justhost a small 10. What they both do and do not say though, is that if you exceed the CPU usage your account gets immediatly suspended with no warning and your visitors will see a page stating that your account is suspended inviting you to contact billing support. Not a good image to

440

Never ever use for business. mail hosts (proxys) are in every spamtrap you can imagine.

it is the worst hosting company you can think of.

441

John Boone needs a big fat raise. He was so patient and diligent about getting my site back up and running. I was crying at the thought of having to spend another $3500 to my web designer to restore my site. If I could buy him a gourmet meal and take him drinking, I would. Thank you John. You seriously are the bees knees. TO the Bluehost Gods. He is the epitome of excellent customer service. He is valuable to your team. xo

Sonia Roselli

442

Wow another poor experience with customer service today. So far I've spent over 7 hours on the telephone since last Friday. All of our websites are down--even after upgrading our VPS service from 30 GB to 60 GB on Friday March 13th. When I spoke to the customer service all they can say is 'we have no definite time to give you to complete the work and get your websites back up and running.' Since the switch to the 'fancy' cpanel they've had a major issue with Mojo Marketplace--now their Wordpress installer is 'broken' with no definite time given to fix the installer. I can see why they are pushing Mojo as an affiliate--with 20 million potential customers it makes sense--too bad Bluehost and Mojo didn't actually test the new cpanel and installer before making the switch over. Here's my closing remarks on the chat I had on the weekend when you're prompted for a customer survey: IF THIS GETS ANSWERED IN PERSON I'D BE SURPRISED SEEMS LIKE YOU WOULD RATHER RIP OFF CONSUMERS AND PROVIDE

443

I was with BlueHost all of 2 days and experienced major (over an hour) mid-day downtime. Server status indicated 'OK' until I finally got through to their support where they acknowledged they were having problems. Sales was uncaring when I told them I was ending service. There are much better hosting companies out there.

444

cmon guys, bluehost is the best what yo can get for under 10 bucks! ive been a customer for a while and i can assure you its better than ix or dot5 for sure

445

BlueHost is a terrible provider. Every few months they have a major outage that lasts for hours even days. If your website is what drives your revenue, stay away from BlueHost! On top of their constant service issues, their mail proxies are always getting blocked by spam filter preventing you from sending mail. Just plain trash service!

446

I was now for about 4 years hosting with bluehost. In this 4 years there was 3 times a terminating of my account about different reasons. Ok, it may happen that someting is going wrong, but why they have to terminate the whole account for some legal reason without to contact the customer that he can solve the problem? Everytime the account (15 Domains) where termintated on Friday or Saturday nights without an information in front. We cannot accept this, because as well we have paid customers on this servers and had some trouble with this lousy service of bluehost.

447

Lousy customer support. Closed my account, lost money, still count myself lucky. Spent my entire afternoon being told that just because I received an email from a particular department doesn't mean that department ever received my email request. Because, that makes sense.

448

Bluehost makes changes to servers and gives no notification to it's users. They shut down my email by changing a server configuration. They sent no notification of making any changes. When contacting tech support, they said it was my configuration so got the run around. Finally, higher tech support said, yes a problem for some users. They shut down my e-store and shopping cart for two days when they moved the account to another server. Again, no notice. Found out on own that site was no longer working. Again, tech support did run around. Higher tech support said 'should work'. Guess what - not working! Finally fixed it but no concern or apology for downtime. They DO NOT communicate and was costly for me.

449

Bluehost is the best solution for medium/large web projects!

450

My site has 20-40 visits a day. GTmetrix score of (93) A Your account is actively experiencing CPU limiting factors (throttling).

During the past 24 hours your account has been throttled for a total of seconds. Bluehost tells me they cannot find anything causing the problem, and I should look to further optimize my site or pay for a higher service plan. Time for a new host.

451

Hi, One of my reseller account with Bluehost is hacked ( as bluehostguys said). All the files in the server deleted. 30 websites and emails destroyed. Bluehost guys said it is not their responsibility to restore the accounts. Some support guys said they are working on it. After 48 hours I took a new reseller account from another hosting and uploaded all the backups with me. All emails recreated again. It was a nightmare. They never help you in restoring the backup even if we are ready to pay for it.

452

We've had bluehost for over 3 years and each year keeps getting worse. If the pain of moving was not so bad we would have left over a year ago. As is we are now exploring other solutions no matter what the pain.

453

For those who claim about bluehost files quota. I would say that every economic host have the same issue. If you pay less you get less. I been host with blue for a year, there was no problem with their server. When I read review in this web, I almost leave bluehost to another host cause I thought bluehost is that bad. However, when I start finding information for some top host here, the customer support state the files quota as well. They all state in the front page as unlimited space. If bluehost bad all are bad. (However, I do agree that all host that have files quota limit need to be honest to put in the detail before customer sign product) For cheap hosting like lt;$10 a year. I think 50k files is all we can expected. I have no benefit with bluehost but they treat me really well everytime I got an issues. This is just one help back to try to save them. Cheers

454

The best I ever used.

455

Personally I would suggest to disable ALL plugins and change theme to make sure if this problem still persists. Theme you are using is really, really bad. It does look nice and all but from code perspective its not. Also several plugins you are using outputs loads of JavaScript and CSS which is never a good idea. If theme and plugins is not one to blame then you should check if your website is not hit by malware. Seeing that there are several blank lines printed before your website code, I am almost certain that you are hit by malware.

456

Never Blue Host again. Support is worst. in 4 years 3 termination of the hosting service mainly on weekends or public holidays without informing and for no reason and nothing, after a call it came up without a problem. I cannot recomment this company anymore. There are much other hosters which are more customer friendly.

457

I have never seen such a good company go so badly in my life, Malware on my site they said and I would have to pay $ to remove it, I did and still waiting 4 days now and nothing done. The company used to be Canadian with the best service you could find but was sold to some guy in UT / and downhill it went, what the hell is wrong with people. If the old blue host owners read this please open another service - I think I will be moving to Server Sitters a Canadian and Company with excellent

458

Have been with them for 3 years. The recently just as did made it limited to 50,000 files. Each email, image, html page is a file. Thus limiting you, they recently imposed this and are loosing users in droves. Don't host with bluehost, it sucks. They are using a low-usage user after 3 solid years ... bluehost sucks, don't host with them, go with someone else like and get what you pay for, glad to leave as they recently change their cheap hosting as they have 900,000 users and are getting cheap

459

ok overall.

460

You cant believe that I have gone through all post in this topic. Nd I will say 95 of contributors say bluehost sucks, nd I dont think there is any way such number of people Wil hate a host this much. I just signed up for their reseller hosting , tank God I was charged for just one month, I was looking forward to doing good business with them. And I though all this reviews ar outdated nd 2014 is a new year off change, but it dosnt seem so. I was using AtracSoft GH reseller clusters nd it has been serving me to some extent, but I was looking for another option with more flexibility. But I gues blue host is absolutely a trash. Please advice me on AtracSoft GH or other better reseller

461

I've been to Bluehost for 2- 3 years now but for the past months Bluehost servers became way too slow, I can't even access the control panel without flipping 5-10 pages on a magazine. Seriously I have to wait 30 - 60 seconds to load my site and/or even my cpanel.

Customer service is not so helpful either. I told them my site is loading too slow and it wasn't like that before. They gave me 10 lists to check to optimize the site (solve the problem), and I did all those and my site still in no progress. Until I check online if there are people suffering from the same dilemma I have, and found that there are actually lots of them! So I figured out it's not my website but it's Bluehost server. Apparently the only solution to that is to bump to a Pro Plan, unfortunately I can't afford to pay $25/month ($300/year) for that so I'll have to say goodbye to Bluehost. It's been a really disappointing experience these past months. I cannot recommend this hosting to anyone (unless it doesn't bother you to wait 48 years to load your site).

462

I purchased my domain 1/26/15 under my friends BlueHost account. When she cancelled her hosting this also cancelled all domains associated with her account, regardless if they were active domains or not. After three calls, average hold time of 10 minutes in between being transferred from sales to billing and then back to sales, I was finally told that I would have to purchase hosting in order to have an active domain even if I didn't want or need it. They weren't willing to offer a refund either because 'you purchased it for a whole year and you can always transfer it to somewhere else.' There is, of course, a transfer fee to do this, which I have already shelled out $26 for the domain two months ago now I have to pay another $16 to transfer it. If you can get through to someone they are a little friendly but are quick to transfer you to someone else. Frustrating!

463

I have attempted to set up my web pages using bluehost set-upm program and have been unable to do so due the confusing and too difficult programing. After a year of trying to work through all the set-up issues, i had to admit my defeat and cancel out.

464

I Tried hard to find something to rate it under 5 stars but really i couldn't find . BlueHost Is The Best , i tried yahoo it was good but not as hot as bluehost .

465

I am looking for a good webhost that has a good price though, and blue host all over the place. Well, thank God I came here before making up my mind about them, just like what Austine rightly said, over 95 contributors saying blue host sucks cant be wrong. Please someone should help me with the names of hosting sites that works well or that is working for you. As regards VPS and Dedicated, I have no basic knowledge with FFP, PHP, script, or HTML, CSS, JAVASCRIPT, PERL, PYTHON, SQL, MYSQL, AJAX and other programming languages. I wish to learn all these as I want to have control over my website. what do I do? where do I start from? Any suggestion will be greatly appreciated.

Thanks!

466

I can barely work facebook efficiently but after a couple chat sessions and some reference to youtube by tech support I've built a few sites. They don't read from a script on tech support, they go screen by screen and answer all your questions and tell you where to click. I'm probably a hard to deal with customer since I ask what every button down before I push it. I prefer the chat support so I can print it and reference it later. When I mess something up a very calm tech resets my blunder. It's never a 'let me talk to the head guy' situation, the tech on the line is always capable.

467

Used to be one of the best hosting companies out there, Bluehost seems to be right there with the worst of the worst! Three days response time to my service ticket, only to ask me 'what my affiliate name is'? I guess I get to wait another three days to be asked more silly questions, Bluehost? Your spam tools for email is horrendous and blocks more clients than actual spam, and now your sales department is sending their own spam to your clients? On top of that, you've been telling me and many others for 2 YEARS, if we want more reliable email service, we should use GMAIL!?!?!?! After close to 7 years with Bluehost, I am ready to find a company that hasn't gotten to big for their britches. Perhaps I'll get a response three days AFTER I migrate my site to one of your competitors? Wouldn't surprise me one bit, Bluehost. You have disappointed me yet once again. Not surprised though, just

468

What many people don't know is that every shared hosting provider has CPU and RAM limits. This is despite them having many 'unlimited' features promoted on their web pages. To my knowledge, Bluehost is one of the more lenient providers in this dimension, but it's still important to know these limitations. Here are some of the restrictions that Bluehost has: -- 20 of a 1x core CPU power -- 40 CPU seconds per minute -- 60 seconds of continuous CPU time -- 128MB RAM -- Max 50,000 files total -- 8 simultaneous IMAP connections -- 750 emails to be sent per hour -- 40 simultaneous PHP connections -- 60 simultaneous MySQL connections -- 8 simultaneous FTP connections -- 450 simultaneous HTTP connections

469

My company enlisted me to find a new host for our corporate site. After numerous problems with others hosts, we changed to bluehost. The best decision I ever made. Great support, great control panel, 2 thumbs up all the way.

470

If you are looking for managed hosting (they will do everything for you) for WordPress you cant go wrong by choosing You will pay more than for Bluehost or other basic hosting providers but it is deffinetly worth the price. They servers optimized for performance and their support team will optimize your website further and even give suggestion that you could do yourself. It is as best as it can get for hosting that doesnt require any technical knowledge. It i set and forget solution. I am hosting several websites with them and their server performance and their support is outstanding. You will have to pay premium for that but it is worth every penny. You can try their 60 day free trial to make sure that it is absolutely worth it.

471

The Bluehost admin panel was not working when I tried transferring my hosting from my current hosting to their hosting. The addon domains wasn't working so I had to contact support. They told me they couldn't addon a domain unless I updated my name servers first, to point to their hosting. I explained I needed to set my websites up first, before I did that. They said they couldn't help me further and then after 35 minutes of this nonsense the support technician said 'I'm finishing my shift now I'm transferring you to someone else'. I'm sorry but I'm a small business owner without limitless time to spend explaining the situation all over again to someone else who doesn't understand the basic concepts of transferring websites from one hosting account to another. I don't normally bother leaving feedback at all but I'm left furious at wasting my time and money. The thing that makes me more furious than anything is having to deal with a support technician who either hasn't had enough training or is just plain stupid.

472

Bluehost email servers are listed on most of spam list, emails are bouncing back on a daily basis , when you contact the support to remove their server from spam lists, you just get stupid auto- message that they send every time asking you to use Gmail server for outbound message, this is the most ridiculous answer anyone would expect they just say ( Pay us and use Gmail server) ..HUH

473

BH: after 3 years of host a site for healthcare, my site that run in joomla , very big for update to j receice 3 phishings. The last 2 separate for hours. BH not tell me nothing, only appear in my home, the site is out for i was working in the 2 phissing, appear the 3 ( only 3 h. after 2). And the Abuse dtp. told me OUT from BH. 3 years of work and all my site ill be destroy. This is the worst of BH. In the other hand is a good site like other.

474

I've been a user for 3 month and I love it!

475

bluehost is the worst, dont waste your money with them. they wont help you with anything.

476

I want to let you know what an amazing tech support person Brigon Russel is. I have worked with many over the years I have been with you. and this young man is by far the most proficient at trouble shooting my problem and helping me to correct it. I wanted his company to know the value he brings to the table and publicly Thank him for helping me. Warmly,

Elysse Curry

477

I've been with Bluehost for about 20 months now and as those months have gone by they have increasingly become worse and worse and worse in their services, downtime, and customer support. I have actually lost business because of them, this past December 2014 (the busiest retail month of the year) my site was down for 14 days, my site was also down for several weeks in November, they have little to no experience with WP sites and it shows. I am currently in the process of transferring all my data from them to a new server company. I would not recommend Bluehost to my worst enemy. I would avoid them like the plague.

478

Bluehost is the registered owner and operator of a website that knowingly stole and is using copyrighted images on the web pages. And they refuse to take it down. They run a domain registrar operation as well, in the very same physical location, but under a totally different name, and make no mention that they are not going out and buying a domain for you with the 'free domain' they are rather the registrar of note as well. Why hide this? Although I have no experience with their service otherwise, I would be extremely hesitant to do business with a webhost that runs a shady operation like that.

479

All what can i say is 'I LOVE THEM' Hope to got alot more space ;Pp

480

Very nice article It provides valuable information regarding WordPress Hosting.

I Would love to visit again.

481

I too decided to give Bluehost a try upon reading such great reviews. I'm sure my experience may be different than others, but my website has has been slow to access, and sometimes just down. Server status is updated often but after a while it gets tiring to see 'Our technician is working on it' I've had the service for 2 months now and the normal routine seems to be slow or down. I have opened tickets and get generic 'we usually know before you do,' blah blah blah but the site is still down. Perhaps I was unlucky to get one of there problematic databases, but I still paid for a year of this. Next year I will try a different company. I'm so glad this website is just personal and isn't a place where I earn an income.

482

I have been with Bluehost for several years, and during that time I have mostly been happy with the service. That is to say that the downtime has generally been sufficiently limited that I've only noticed outages a couple of times, the live chat (when you finally get to chat to someone) is helpful for very basic questions, and the features are decent for what you pay. However, if you have problems that are more complex ( something that might involve looking at server logs, etc) then - based on my experience - you will have no success getting it addressed. At that point, you may as well look for an alternative web host.

483

Its ridiculous, they keep changing their policies and get on your case for having a couple of GB of Support sucks and its often that they have server downtime and they keep in the dark for hours on end.

484

I've only been with Bluehost for about a month but I like the way they are setup and how fast the customer suport is.

485

Terrible provider, they changed my home directory path without notice, and some scripts and all cron jobs stopped working, they refused to set it back, told me to change all my coding

486

I am a small business owner and a Bluehost customer for the last 6 months. Earlier this month, I was on the phone with Bluehost to install an SLL certificate. While I was making the changes he recommended, my website started to degrade. I lost the slideshow on my main page and my fonts started changing.

I immediately informed the representative of the malfunction and asked him to uninstall anything that we had done to cause the change. He was able to restore the fonts, but not the slideshow.

Since that time, I have contacted Bluehost six times to restore the slide show to my website. Each time, they inform me that the website problems are not due to their changes. They say that I am on my own to fix it. Since I don't have the technical expertise to do this myself, I have to pay a programmer hundreds of dollars to look into the problem and fix it. Beware to all small business owners with Bluehost websites! If you rely on Bluehost to guide you through any technical process on your website, be ready to be left holding the bag if something goes wrong. My website has not functioned properly for 12 days now, and I will have to pay hundreds of dollars to fix it. Bluehost refuses to accept responsibility, and they refuse to give me the contact information for their corporate officers. They're hoping that if they ignore me, they won't have to take responsibility. As a small business owner, I could never get away with this kind of treatment of a customer.

487

We have used bluehost for three years. Service interruptions are common. Hold times are awful. I was just on hold for 40 minutes with tech support trying to resolve yet another service interruption. Called the sales number and it was answered by a person in three seconds.

488

There are too many good honest hosts out there to support a company like Bluehost. They can talk all day on their website about how much you get and words like 'Unlimited' But they'll kick you to the street at the first signs that you will tax their shared servers. My 35GB of files was 7 times too much for them. And this was because of a sudden policy change after years hosting with them with no problem I do like their interface but I hear others are just as good. Plus I won't be supporting a company with shady business ethics. Their customer service seems to be based keep the easy customers and throw the fat people and needy people overboard to sink. I did love them at so if you're small time you might be but come on don't support that kind of deception in marketing. Not with so many other great hosts out there.

489

i am a webmaster with 6 years of experience and i have tried many web hosting companies. So far, Bluehost is the best!

490

now having the feeling likebig brands have big go with average brand of web hosting company with best techsupport services.

491

I've always recommended Bluehost to my friends and family for their hosting needs. As a longtime customer, I can attest that any problems are resolved very quickly and accurately. A few weeks ago, I had inquired about why the hosted email service was slow. Someone looked into it, and not the mail service is faster than ever. There have been times when my billing got messed up and they credited the amount immediately and gave me a domain name free for a year. Bluehost does, indeed, rock.

492

First five years no problem Than hacking started. After repeated request Bluehost was unable to give me reasons and source of hacking. I removed all php pages there were only html pages then also the hacking continues for month. Bluehost executives said i have to buy sitelock software product of their parent company endurance international. I guess this is their unethical and deliberate plan to induce hacking and compel customers to buy subscription for their product. if you are their customer Be ready to upload site again and again and get black listed on Google and other sites or pay top $. they have closed online chat support. long hold time for phone

493

Tried to go to my website one day. It had been disabled. No warning. Found out I had some files that were not tied to my website that they wanted deleted. 2 Days downtime.

494

Servers down all the time, no suppport

495

I would say Bluehost is not a bad host at all. And in fact when it comes to getting a good host on a small budget, Bluehost used to the preferred choice for lots of small website owners and bloggers. They have been in business for a long time now and most of time people tend to be satisfied with their services. I have been using Bluehost hosting services for the last 4 years on some of my own and client websites and all of them seem to be happy. Their customer support is very supportive and recently only I was having some issues with the CDN that I was trying to use and in no time, I get the solution from their support team. So for me, my friends and clients, Bluehost is proving to be a good host.

496

Hosting is not suitable for any serious project. Database size is hidden limited to 200 MB (greater than 1 GB database restarts every hour, and after a GB suddenly begins to disappear.) Number of files in account is hidden limited to 50 000, so you can't store database in files. It happens that the server does not respond to pings for an hour. I am extremely unsatisfied with the hosting and regret that I bought it for 2 years.

497

I have nothing but great thing to say about Bluehost. Moved my website from a terrible provider after being a long-time customer of theirs. I had a few technical things to resolve in moving / re-building my website on Bluehost. The support I received was stellar - fast, courteous, professional and accurate. My website on Bluehost never ran as well / fast or problem free on my previous provider. I researched many providers prior to picking Bluehost and have discovered after moving that I made the right choice !

498

i had been a customer of bluehost for 3 years and I get an email that I have to get my account under 50,000 files or they will suspend my account. F--- you, Bluehost-- I will be taking my money elsewhere. Enjoy going out of business.

499

Bluehost is the best!!!!

500

I have been a customer of bluehost for 8 years now with shared and reseller account and over 15 domains registered through your service. I had a reseller hosting account for my domain which I have cancelled 3 days ago. I took a full site backup including DB from Cpanel backup and transfers the tar archive to another server where I had it untar and mad sure my sql dumps are taken for all mysql databases.

Today I have imported one of these sql dumps to a new database where I discovered that the file actually was empty!!! all it had is a few comments lines which are part of the file but the are no sql statements. THEY WANT ME TO PAY FOR A WHOLE MONTH JUST TO GET MY DATA BACK WHICH WAS LOST BECAUSE OF THEIR SYSTEM. IM LEAVING BLUEHOST FOR GOOD AND I ADVICE ANY ONE NOT TO USE IT. THERE ARE MANY LIMITS ON ACCOUNT THAT WILL MAKE YOUR SITE DEAD.

501

Disappointing downward trend on uptime. We have had an account with Bluehost for over ten years, and were initially very happy with them; we even set up several of our clients with accounts there (we design websites). We host Wordpress sites, primarily, and they have been pretty good in supporting it. But in the last year or so, uptime/reliability has been dropping off - an hour here, a half-hour there, sometimes over an hour. In the last week, there have been two different outages, one affecting some accounts (including ours), but the other one seems to have taken out their entire site. We couldn't get through to support either by phone or online chat. Bluehost used to be very good, with great value for the money, but the quality has been dropping, perhaps as they try to cut costs. We will probably not renew our accounts this time.

502

I'm using shared hosting. My site have problem with connection to outside, and I created 3 ticket. 3 days pass, my site still not working. I start ask for live chat support. Waiting time from 9 mins up to 13 mins. Finally I got Bluehost staff. My problem is CURL not working, I make a test script. - 'Failed to connect to 2607:f8b0:4007:: Network is unreachable' they said: - 'Oh its trying to use IPV6, it needs to be IPV4' then after 30 mins, They do something, I test again and got: - 'Failed to connect to : Invalid argument' they said - 'looks like its having a problem specifying an address - checking on that with the server people', 'They are going to continue working on that, but I don't know how long it will take.', 'Could be 24 hours or more. ' Really? I was waiting for 3 days. they said: 'Well considering that this is just a shared hosting service, there are going to be limitations, and downsides for such an inexpensive service. ' So they asking for for p

503

My Bluehost account is down almost daily, mostly in the mornings, sometimes just for a minute and sometimes, like today, for nearly an hour! My clients and, more importantly, potential clients, have zero access to my website during these outages. If that's not bad enough, these gaps in service also leave me without email for any of my email accounts! In a reply to an email that I sent expressing my aggravation over the matter, I received this reply: 'We at BlueHost, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated full refund of the unused portion of your hosting agreement. ' In other words, if you don't like it, leave! Some customer service, huh? I miss

504

I want to tell that their customer support is amazing. In addition, the service is very stable and reliable; so my site is ALWAYS ON! Thanks guys.

505

Bluehost changed management and ownership 2011. Endurance International Group purchased Bluehost. Endurance realized that BH was manipulating customer accounts since 2006 to create cash flow and fake value. Endurance doesnt know what to do as a public company. So, continue w/worse service, tech and fraudulent billing. After 10 yrs w/BH, I am sick of the terrible service. As noted by others, cant close account as BH fights claims, falsifies contracts and will not respond. Call Charles Kaye or Joseph Landy at Warburg Pincus, 212-878-0600, Endurance IG / Bluehost owners. I sold falling stock, EIGI on Nasdaq, as well due to pending corp legal actions. Quick call to these guys will get a response! PS: Bluehost is horrible and not recommended.

506

I have used Bluehost for 2 years by now and I have hosted 15 domains on my host. This host has cpanel with some cool features like automate backups and installing wordpress and joomla automatically : they even update your CMS with the latest stable version automatically. So if you want to setup a wordpress blog with no technical knowledge this host suites your needs.

By now I have almost 3gig files on my host and all things seems well. In my 2 years experience I had 3 times host down experience but it was up after about 30 minute (Once they noticed me by email about it). I think their unlimited storage and bandwidth is a real one. But actually I think my host speed is low, as I asked some of my friends to test some of my scripts in their hosts.

As I am a programmer and familiar with cpanel I had not any special problem with my host, also they have good 'Help Center' with video tutorials for most features. They also have famous encryption services that you can install in your host automatically.

I have recommended 2 of my friends to use Blue host and In fact I think they offer very affordable service.

507

I signed up for Blue Host last November and after a couple of months decided to cancel my account in January and they gave me a 'partial refund'... But that's not the problem. In October I started getting emails about an automatic renewal and my card would be So I called and explained to a lady that I had canceled my account in January and I was worried about this 'automatic renewal', she assured me that I would not get charged and not to worry about the emails, it was just a standard thing they did. Sure enough just a couple months later, Blue Host shows up twice on my billing statement. I call again and speak to a gentleman in billing, he says, 'We sent you two emails saying we billed you, why are you just now calling? It's too late.' 'Because I was assured I wouldn't be billed since I cancelled my account so I was no longer looking for emails from you.' I asked to speak to a manager, never did. Finally had to take it up with my credit card company. Thanks a ton Blue Host.

508

I used Bluehost for over a year and thought they were fairly decent until I got the same e-mail that others have mentioned about the 50,000 files. You may think that 50,000 files is a lot. But I am a web developer. I develop on the Joomla framework. A base Joomla installation has over 5,000 files. That is before you upload the first image. When I talked with a supervisor at Bluehost about it, I was told 'You have 14 days to either lower your file limit or find other hosting.' Shows how much they care about their customers, huh? But yet they still advertise 'Unlimited Space'. If you need a good web hosting company, don't go to Bluehost.

509

I've been using Bluehost Hosting for over 8 month and I am glad I choosed Bluehost. It is truly the best web hosting provider. Moreover, I can host 6 domain names in 1 account! Customer support has been just great! Thanks guys!!!

510

The management change explains a lot. I was with Bluehost from very early on as a reseller, running around 30 domains and two dozen customer websites. They used to be good value for money, and there were some switched on guys in support. It all started to go pear shaped in 2010 when they started getting called out on issues relating to throttling and filecounts. Instead of fixing it, Bluehosts response was to deploy a fleet of shills to frantically run around defending their reputation on forums and social media. I ditched them early in 2012 and have never looked back. The straw that broke the camels back for me was when BH sold me a domain they had already sold to someone else then refused to refund my money! They are so ridiculously bad now I dont know why they have any customers left. And for anyone trotting out the tired you get what you pay for defense ( hi shills! ), I have also had a HostGator reseller account for a decade and its been consistently more reliable. Suck doesnt even begin to get near how bad Bluehost are now!

511

Bluehost was recommended to me so I went to the site, I filled up my 'cart' with what I wanted, and because it didn't have a final summary page, I accidentally signed up. No biggie, I figured I'd call them right up and cancel. They convinced me to keep it for up to 30 days and get a full refund if I still wanted to cancel. So I tried it out, I never actually published anything as I was experimenting with the development tools (the website still existed elsewhere). So I ended up cancelling well within the 30 days to ensure it wouldn't go too late. It was a decent product but I wasn't ready to make the complete switch. I was planning on going back to them when I would be ready though. A month or two later, I realized I hadn't been refunded the money, so I called them up. As it turns out, the account hadn't been cancelled either. Apparently, even if you call them up, they still send you an email that REQUIRES A RESPONSE before they cancel the account. Because the email looked more like a confirmation email, I didn't think I had to respond to it and thus they didn't do anything. So when I called them up, they said they had no way of knowing that I didn't publish my site and refused to give me the full refund that was originally promised. They have lost me as a customer as a result. I will not deal with a business that assumes the customer is lying. I would have rated them as 1's but I really have no idea how they rate on the other things like uptime, etc.

512

Every time They dont inform the server issues and down time. Very bad experience form blue host

513

Customer for raised my rate without warning. Restricted number of emails I could send. Requested an increase and got the run around. Was told to write to someone in particular and they never wrote back or responded to any calls. POOR customer service so switched. Must be nice to be making enough $$ to not care about service anymore.

514

Bluehost offers the best value for your money. Great customer support, technical knowledge is unbeatable! I don't have any problems using Bluehost at all!!! Highly recommended!

515

STAY AWAY if you like receiving a service youre paying for. Bluehost used to be ok, or at least I didnt realize just how bad it was. Im giving them 2 stars for features because of all the years their service worked ok for my puny website which is not much of an achievement. As for uptime Im being generous in also granting them 2 stars after reading other reviews of how bad it is, again since I had a very small website up and didnt really ever notice their downtime except maybe once or twice when their servers went down for an entire day. THATS THAT. I used their 600GB storage for years upon years to hold file backups including a copy of my digital music collection. Their ToS changed at some point probably since their security is so poor that many hackers used their service for illegal downloads and now it seems HAVING BACKUPS GOES AGAINST THEIR ToS . Whether the ToS changed over the years or they never enforced them for years, thats a first signal of how poorly run the company is. So suddenly, after like 5 years of being a loyal customer, I receive this message from tos@ :

Upon review of your account, the following example file(s) that we found to be in violation of our Terms of Service are as follows. PLEASE NOTE: this is not an all inclusive list. You will need to fully review your account for addition files that violate the Terms of Service. 103G /some path/backup/ Please remove these files. If these violations have not been rectified within 24 Hours of this notice, your accounts web site(s) will be deactivated, access to your account will be disabled, and you will need to call our service line, (888) 401-HOST, option 5, to discuss and resolve the suspension of your account. If your account becomes deactivated, it (and all of its files, databases, and emails) will be subsequently deleted.

Within hours I email them back: Which specific ToS does my folder which is only used by myself violates? If you deactivate my account I will then close it. outraged by their way of threatening their clients. By the time my account access was already DISABLED. Im effectively paying for nothing; no access, no service, ALL MY SITES WENT DOWN. They answer with challenge questions to verify Im the account holder, DAH you emailed ME! I reply and mention that Ive removed any questionable files from the folder. Heres their textual reply: (no greeting)

/backup will need to be removed in its entirety. One it violates our terms of service for no file storage clause, and two violates the copyrighted content clause. Im quite sure the beatles, and black crows and other music is copyrighted. You must remove all file storage from our servers. Kevin

WHAT ?! I asked for specific ToS clauses, not a judgmental persecution. I have to go dig in the ToS to assume they IGNORANTLY refer to the intellectual property rights clause . (Obviously Kevin has no idea what FAIR USE means.) I am completely entitled to store all of my music whether is copyrighted or not. Did I distribute it illegaly? No, thats not what they are accusing me of, just having it makes me a criminal according to BH But wait, maybe a manager will be wiser, so I email back again and again demanding to reach a manager or a different department. Finally:

I am sorry you feel that our responses where not considerate enough. When Kevin pointed out the music on your account, he was pointing out a problem we see regularly, when we see those on a account, 99 of the time they are being used illegally Justin Lane

Terms of Service Compliance Department Manager

Ha. So its my fault that you cant control your users because you have no idea how to enforce your own ToS? BEWARE, BH may simple destroy your account if they suspect anything, better safe than sorry right? In the end I had to download and remove the entire folder just so the account could be unlocked JUST SO I COULD CLOSE IT. Which I did but took weeks. I demanded a full refund from the moment they blocked my account and complained about Kevin and other jerks that work for ToS but Bluehost COMPLETELY IGNORED all of my claims. I received no compensation. Im now considering legal action. Like I said, STAY AWAY. Specially if you like being treated with respect by the people you are paying for a service.

516

Bluehost Rocks .

And i actually mean it.

Bluehost with their extra ordinary service and support have build an amazing reputation around the silicon valley.

before becoming a customer i was to know 1 basic thing, whether there would be someone to hear me when i am having trouble regarding my site, whether someone would be available to troubleshoot my problems.

Well, I can assure you one thing, any and every support queries are handled by the folks at bluehost on priority basis .

The customers of bluehost do not need to be some computer expert or a programmer.

If u have the basic knowledge to express the problem you are facing in the simplest of language, then you can be assured that bluehost has interpreted your problem and are well on the way to solve it.

Bluehost has the best customer support and thats what makes it stand among its competitors.

Blueshost is suitable for all kinds of customer.

If u have few thousand visitors or a few million everyday, you can be assured that bluehost can stand erect with the traffic and still run smoothly.

I would certainly recommend bluehost to everyone around.

It is a landmark in the field of web hosting. Blue host stands for creating new heights everyday in this field everyday.

517

My troubles started when I was on a shared server and I stopped getting my emails because Bluehost couldn't control spammers using the server. I was talked into a VPS plan. I have to say , when Bluehoost VPS is running, it's great. But when it's down it's hell. And Bluehost is down a lot. If they were just down it would be tolerable. Customer loyalty goes a long way with me. I'm stubborn. I don't want to change. The biggest nightmare came when they recently installed SSL on my server. They sent their own techs in to set it up wrong and then when it didn't work right they emailed me the customer service agreement that shows I am responsible for my own VPS upkeep. In, fact for the last three weeks they have had server problems with VPS that they have been keeping quite. If you call VPS tech support, if you actually get through, you will be lied to and misdirected in a myriad of different ways. Avoid like the plague. Look for real reviews and don't be misled by fake affiliate sites

518

NOT UNLIMITED SPACE===against the contract you can put only 50000 files . 100K jpg x 50000 =5G Precisely LIMITED 5Gb

519

Really disappointed in Bluehost. We moved our demo websites/themes over to Bluehost from LiquidWeb as we read all the glowing reviews on how great Bluehost was for Drupal websites. Boy were we wrong. Bluehost boasts this on their VPS hosting page: All fully managed by our engineers so you can focus on what matters. Totally laughable!! They are NOT, I repeat NOT, ideal for running any Drupal website, even ones with logins, registrations, and other forms removed or not simply not even added. We get the same message on our demo sites with very LITTLE to NO traffic: PDOException: SQLSTATE[HY000] [1203] User XXXXX_admin already has more than max_user_connections active connections in lock_may_be_available (line 167 of /home/XXXXX/public_html/XXXXX/). Then, their support has the nerve to say this via chat: Im sorry but any customizations you wanted to make, would be up to you, this is not a fully managed server. We dont want to make customizations. We only want to find out why we are being shorted resources on 15 demo themes with very little traffic. They provide little help at all, even though they say All fully managed by our engineers so you can focus on what matters. Yeah, good one! Pathetic! Simply useless hosting for Drupal.

520

1. CPanel is a nightmare to use. It constantly has session expiry issues. 2. Website hosted on blue host got malware attacks thrice in 4 months. Security measures seem to be outdated. 3. Having a Chat with the support team is also irritating, since establishing the chat connection is also not reliable. You have to wait 5 -10 mins in front of your screen to get the connection. 4. If you are not able to respond within 2 mins, they (chat support) hang up.

521

After using Blue Host and their one click installer for 50 domains they just let the tool fall apart and then said we are working on it, then said we are not fixing it. The sales pitch and operation was wonderful then they pulled the carpet out from under all the resellers. Do Not Trust this company. Now I have to move 50 domains!

522

this company requested additional money when Our Server 's CPU quota are increasing.

523

I work for a small webdev company who use bluehost. The FTP regularly goes out or refuses connections for minutes at a time (and I mean regularly, every single day). For example right now I am waiting to edit a script file, but the connection keeps timing out. My coworkers have similar complaints. Their support is unreliable and done by people who do not seem to care about customer retention., my coworkers insist they do not even HAVE a customer relations team. Plus they have commercials, how can you trust people who have to advertise?

524

Well, i think Bluehost is the best Host for starters, because it is cheap and reliable plus it has the awesome cpanel a nice support (which mostly can help you with EVERYTHING). The only Proble i see in Bluehost is, that they have the most users/websites results to a slow server connection/website speed. That slow speed can be seen on new Websites (as example, my newest site, which has nearly nothing on it and should load instantly: ). At the end of the day, i am a happy customer since 3 1/2 years!

525

I get around 30k page views a day and my site keeps crashing with the bluehost optimized wordpress hosting plan

526

If you review a hosting company do not choose this company. Unlimited web space is the lie. YOU CAN ONLY PUT 50000FILES. If you put over 50000 files. Following mail come to you. Our reseach shows that server performance degrades when accounts have over 50,000 files. In order to ensure optimal performance for your account and the others in your shared hosting environment, we request that you reduce the number of files on your account to under 50,000 by---2009 Proper maintenance of your account will ensure the best performance for your website. If you are unable to comply with these requests your account will be automatically deactivated on -/-/2009 to maintain proper server performance. Thank you for your help in resolving this issue.

527

I submitted a ticket over a week ago as my server would not allow me to add additional domains (said I could host 5). The only response I got was to validate my account. This is my chat from tonight: Chat ID: . Question: Provider: Bluehost My Domain is: I would like my server cancelled and refunded as I submitted a response to support over a week ago, verified the acct, and that was the last i heard. 11:58:32pm Dean H.

Thank you for contacting our Support Department! In order to assist you, I will need to validate your account. May I have the last 4 characters of your cPanel password or the last 4 digits of the credit card number you used to pay for your hosting? If you paid by PayPal, then I will need the invoice number for that payment. I am on multiple chats at one time I apologize for any delay in answers. 11:58:56pm Dean H.

It looks like this is a VPS/Dedicated hosting account. You have chosen the shared support queue. Let me get you to VPS/Dedicated Support.

In order to take a look at your account, the next tech will need to validate you. Please provide ONLY ONE of the following: -Last 4 characters of your cPanel password

-If paid with card, the last 4 digits of the credit card you used to pay for the account

-If paid with PayPal, the original Invoice (not Transaction ID) of the Paypal payment for your hosting account.

-The PIN you set up in cPanel (if you set one up) Ill get you to the appropriate group now. They will be able to see our conversation so far and help you further. You wont see any changes in your screen, so dont be alarmed. And feel free to post any new information that may arise while youre waiting. Keep in mind that you can avoid transfers in the future by choosing the proper department VPS/Dedicated from the list next time you need to chat in. 12:03:44am Amelia

Hello? 12:06:13am Hillary M.

Im sorry but our cancellation department is not in the office right now and I am not able to cancel your account. 12:06:33am Amelia

when will they be in and why could the other guy not tell me that 12:08:10am Hillary M.

They will be in the office in 5 hours. Im not sure why they did not tell you that earlier, sorry about that. 12:08:38am Amelia

any reason why my other support question never got answered 12:13:31am Amelia

Hello? 12:13:52am Hillary M.

I do not see any tickets open for this account. Do you have the ticket number? 12:14:04am Amelia

one minute please 12:22:12am Amelia

[AAH-95192-586] 12:22:25am Amelia

all i got was a response asking me to validate which i did 12:24:23am Hillary M.

Each time you respond to a ticket it is put at the bottom of the respond list. That is why it has not gotten a response yet. 12:24:46am Amelia

wow, your support is a joke. will i have to call to cancel 12:25:05am Amelia

still doesnt explain why it takes more than 48 hrs to respond 12:25:40am Amelia

any chance you want to figure out what is going on or do you need to transfer me to someone else 12:29:31am Hillary M.

Due to chat inactivity the system has closed the chat. Please contact us again if we can be of further assistance. We are available through phone, chat, and email 24 hours a day, 7 days a week. As you can see, I was ignored completely. I hope I can at least get my refund as they quite obviously DO NOT offer support for their products.

528

Overall BH done a great job. Though I deal with them since last few months, but the experience is great and definitely introduce to my friends!

529

I've been a Bluehost customer for years. At first I paid for 'high CPU' service but later they discontinued it and required upgraded service lest my site performance diminish. Overall their strategy seems to border on 'bait and switch' practices: they entice you with a good deal and later force you to pay more for the same level of service. This is ethically questionable and certainly poor a business practice.

530

I just received the mail from It has come to our attention that your site is using an excessive number of files stored on your account. This is causing performance problems on your website as well as for other customers that are on this server. It can cause our servers to crash and cause additional downtime. Our reseach shows that server performance degrades when accounts have over 50,000 files. In order to ensure optimal performance for your account and the others in your shared hosting environment, we request that you reduce the number of files on your account to under 50,0/10/2009. you can set up Only 50000 files!!@@

531

I moved all my sites to a reseller account with Blue Host about 2 months ago. My sites get very little traffic, and as far as the website hosting goes, I havent had any problems. What has been a huge problem is that Blue Hosts mail servers lose a lot of my email. Its been an ongoing problem, and their support team does nothing except forward me white pages about not sending out bulk emails (I dont, never have). The emails that are being blocked are not spammy emails. They are things like PAYMENT notices from Chase Bank, and other super important emails. Transferring my sites to Blue Host was something that has cost me a lot of time and trouble. I am looking for a new host now. Any recommendations?

532

I picked BlueHost as our hosting solution after reading about their positive reviews. This has been a nightmare.

In less than 48 hours since I bought the domain, the site has been offline multiple times. The first time it went offline, I got an email from the verification department that the site was deactivated because they didn't have my full name on the account. So I instantly sent them all the documents they requested (government ID, CC) but their customer service couldn't be any worse. They couldn't even tell me if they had received the email or not, even after 30 minutes of sending the said email. They hung up on me few times citing some glitch and told me that I'm not the only one sending emails. I couldn't get one straight answer from any of the reps at their verification department. Ultimately I got hold of their technical support team, who were polite and reasonable enough to understand customer urgency and resolved the issue immediately. My take: Bluehost were probably once a company known for their service. But now they have expanded too much to care for individual customers. Stay away if you can.

533

THEIR UPTIME IS NOT REAL, I HAD TO TAKE MY COMPANY ELSEWHERE BECAUSE BLUEHOST DIDNT KNOW HOW TO TREAT THEIR CUSTOMERS. PLEASE DONT GO THERE

534

Signed up over a year they knew how many files I was going to be hosting and guaranteed it wasn't a problem. Now they changed their policy and I am told to limit to 50,000 images. Left a good hosting site already setup to do this and all because it takes a couple more house to do a backup, they don't care about broken promises or to keep their word to customers if they don't feel the need, they'll just lower their pricing so more people will sign up and loyalty goes out the window.

535

Yes, it is true Bluehost sucks. As we speak my server has been down for close to 24 hours. They say it is because of a downed raid controller. If you are not an IT person than you may accept that but as an IT professional, that is an absolute joke. There is no way a reputable company would build a datacenter and host multiple clients with such an obvious single point of failure. Virtual Machines with High Availability is pretty common stuff amongst big datacenters. Bluehost apparently has one physical machine hosting a bunch of shared accounts probably with one Internet provider up and down. Its a joke.

536

They always treat me right and are very quick to reply. I like the full array of features available, too

537

Bluehost gave me the worst customer service experience I have ever encountered. I spent months trying to close my account - their customer service rep wouldn't respond to my emails unless I sent multiple follow-up messages. Finally they told me that my account was set to automatically expire - no further action was necessary on my part. Several weeks later, well after the account expiration date, I received further charges on my card. When I contacted Bluehost about this - big surprise they didn't respond. I finally got on their chat service and they were as truculent and unhelpful as ever. They claimed that only my hosting service was cancelled and not the actual account, despite multiple emails indicating otherwise. They claimed that the additional charge was from a 3rd party company, despite the fact that it said Bluehost on my credit card. Their attitude was terrible. I strongly advise anyone looking for a hosting service to look for other options - Bluehost is not worth it.

538

I had been using blue host for hosting my personal website for family and friends. After 2 years of use when I crossed 300GB they just sent me a notice to clean up the site else they will shut it down. And then after sometime they just closed it and refunded the money. No explanation So much for the UNLIMITED space claims

539

An excellent overview of the Bluehost, I think to many will help to your post!

540

BlueHost Rocks! We were having trouble getting onto the Weebly site via BlueHost. It was very frustrating. I emailed BlueHost and let them know about the problem. They responded in about 15 minutes. They recommended that I use either Foxfire or Google Chrome instead of Explorer. I made the switch to Google Chrome and it worked. YAY!!

541

if you use these people, you have no one to blame except yourself. i have experience every problem i read in first 20 reviews.

542

To tell you the truth I have tried bluehost unfortunately i had a lot of problems with them e-mail suck. I have transfered 3 years ago on and so far i'm satisfied. I like their services and the hosting is cheap considering the other hosting companies. Also there is ELCOHOST i have heard that they also provide all host services on top level.

543

We have used Bluehost shared hosting for almost a year and are happy. There have been downtimes but they are usually back up within an hour. They usually post the status on their server status board so that is good enough communication and transparency for me. My main reason for choosing Bluehost is that, for the price, they allow great value in tech freedom showing hidden files ( .htaccess files), SSH, MySQL and the command line tools I need such as git. The one time I used Bluehost support they could not help me because it was custom programming a WordPress backend email configuration on a contact form (Contact Form 7). I eventually fixed it by using a email address with an @domain that is hosted by Bluehost. I could not use a gmail address to send mail from the server. I digress. After hours of pulling my hair out trying to coax GoDaddy or Yahoo into creating a WordPress site from scratch (I cant use their blog creation wizards), to join the masses in emotion, I would say GoDaddy and Yahoo suck, and Bluehost is the easiest of the 3. GoDaddy and Yahoo have too many restrictions no SSH access or hard-to-access SSH or do not show hidden files through their file manager ( .htaccess). But, wow, people seem too emotional about hosting companies. We also have a dedicated server using AWS. Seems slower for more money but I need to test further with the same WordPress sites. Ill keep in mind the VPS option if or when our sites are getting thousands of pageviews per day. Not counting bots or crawlers, were at about 10-20 viewers per day. Richard, Thank you for the review.

544

I had a good experience with Bluehost overall but ultimately was unhappy because they auto-renewed my hosting at a much higher rate than I originally paid. It was partially an error on my part -- I was not on email at the time that the autorenewal occured and so was not able to cancel the subscription, which they would have initially allowed -- but I was disappointed that they were not willing to offer a goodwill gesture and waive part of the additional fees. Overall my hosting experience with Bluehost was good, but the practice of auto-enrolling in auto-renewal, and at a significantly higher monthly rate, was highly disappointing. It was the kind of legal-but-unpleasant practice which seemed out of character for a generally reputable and customer-oriented hosting company, and which makes me reluctant to recommend the company to friends.

545

Has Blue host been hacked? According to Google, my URL does not exist anymore, the domain I transferred and paid for to them from Go-Daddy has vanished, I cannot validate my URL because of 503 server problem (their problem) I cannot finish a transaction with Mojo Marketplace to export my blog to cloud because ...it doesn't there is another URL unknown to me which I only found out from Mojo which Blue Host says is mine(but it is not mine and in fact, even that URL according to google does not Is this a nightmare or what? It gets worse, they refuse to answer over seven tickets to address these problems and the wait time for a phone response is outrageous - and not always satisfactory. Someone - not me - locked my files so I can't even block IP at the Blue Host level. I paid for three years of service in advance and upgraded to everything possible, VPS etc. What a waste and I am and bad business what a rip off.

546

Very very poor services. Have nothing to do with a top web hosting providers. Some arabic support with English names, do not know english at Customer services score is 0 and not even 1.

547

Bluehost Webmail down again, been down for over 2 hours now. Difficult to operate a business with these issues. Maybe growing pains but some preventative maintnence would be an effective precurser to shutting the entire system down. This is what their site states re: issue: 09/12/2014 08:56am: /home1 is offline while it undergoes a file system check. We will have it back online as soon as possible. Sorry for any inconvenience.

548

1) There was an on-line work order system -

2) There was an immediate response to my work order

3) The response fixed my problem

What more can you ask?

549

While the user interface is fairly user friendly and easy to navigate and pricing is okay for what you get, overall I would not recommend this host to anyone, not even my worst enemy. Sadly, Bluehost has completely gone down the tubes in recent years. Their Tech Support is useless. Wait time estimates are fairly inaccurate, the time you'll have to wait is generally much longer. Once you do finally get one of their techs, they'll likely be working with 5 or 6 other people, so you will not get focused attention. You'll be given different and false information every time you contact them and generally encouraged to sign up for some monthly service that will supposedly resolve the issue you're having. Half the tools on their system do not work properly or consistently. I'm guessing this may be related to their servers given I have two accounts and some tools seem to work properly on one account but not the other. This host is a joke, use anyone else.

550

idk about anyone else but Bluehost Tech Support (both email and phone) is horrible. When I called for tech assistance on a webiste I'm working on the guy who answered was rude and argumentative; even after I told him I didn't like how he was speaking to me he continued. Email support is no better; they give canned responses and 2 or 3 line quick comments; no solutions offered outside what you could find doing a simple search on Google. Their other departments are good friendly and courteous but not tech support so if your tech savvy and will never need their assist then find but if not I'd stay clear and go with another host.

551

Does it bug any of you web designers that Bluehost is designing web sites for a fee. Isnt this competing with their developer clients? Whos to stop them from screwing up our web sites in order to drum up more business for their web design department. Shouldnt us web developers take our business to hosting services that are not trying to poach our business?

552

BLUEHOST TECH 'RICK' Rocks! He actually listened to my cPanel problem and, ah-haa! After 3 weeks of not being able to get into my Admin for Weebly sites, and little or no help elsewhere. The Help Tickets are true help to a problem is hit or miss. I don't think all of them should be at the help desk because they lack customer service skills.

553

I'm a consultant who works with various hosting companies. Bluehost's software and price are fine but their support is worse than useless. Most often they are a complete waste of time. Most recently when one site was hacked and using up large amounts of RAM and bandwidth while crashing my client's dedicated server - their solution was to upsell more RAM and CPU. Really!? Instead I disabled the problem site and there was no more problem. I wouldn't even have this client if Bluehost's support wasn't so useless. They are useless to me and when I call I wait and wait and wait only to be told things like 'well it's fine on my end' and then put me on hold until for 30 minutes until you give up. The chat support is equally worthless.

554

I run a child welfare reporting site with 400K reports. Don't use a db for it, because filesystems are more efficient. Hosting companies' say all those inodes slow their backups/fscks. Give me access to the loopback device for a mount and problem solved (I'll mount my own fs image that you don't have to backup/check). They didn't think this and other decisions through, so I'm gone.

555

Blue hosting has its own advantages and disadvantages but it was really giving a proper hosting services all these years.

556

Nice Youtube videos on Wordpress responsive email support (chat support doesn't work, though) site easy to set up and manage

557

Don't use this company unless you don't want anyone to get your email. They sell blacklisted IPs and then say there is nothing they can do. Rip Off!!

558

I am currently hosting about 10 websites with Bluehost. As with any company you are going to have some problems. I have only had a couple of times where I have had to threaten to take my business else where for them to get their act together. I would recommend them to people that want to host a fun site. All my 'mission critical' sites are hosted on dedicated servers.

559

I signed up with them 9 years ago. And i stopped using my website for a few years while i travelled. It had only 1 year to go and they wouldnt let me back on. On the 5th year they automatically re-billed me for another 5 years I forgot about it and now i am trying to get back on.

The only way i can is if i tell them the credit card number i used 9 years ago. And if i call from the same mobile phone i set up the account with. I have changed banks, credit cards, and phones quite a few times since then.

I have tried 4 people so far and they will not budge unless i can use the same phone from 9 years ago. Or the same credit card.

They really are starting to annoy the crap out of me now.

I said seriously how am i going to get the number i had 9 years ago i have had 6 phones and numbers since then.

And i cant get that financial details an banks only keep that info for 5-7 years. And that is stored away on a database somewhere. The irony is i changed credit cards the first time because blue-host used it. I got a new card and i thought they could not re-bill but they did.

560

I love bluehost, they are great provider. uptime is great. only issue is their new support desk but that's also needs to wait bit longer.

561

I am a real person and this is a real review. Bluehost is endorsed by Wordpress, and affiliate programs cause bloggers to endorse them, so I fell for it. I was with Bluehost for a year. My server was down constantly. Every time I had an issue, their answer was upgrade. I upgraded from standard to advanced, then to VPS, then 40 GB storage I didn't need. They rarely respond to support emails, do not respond to support tickets entered into their web interface. When they do respond, they ask you to provide account information in order to help you, wait until after the site is back up and say 'Looks ok to us', or issue a myriad of 'its not our problem: its something you are doing'. Their support staff will hang up on you if they can't help you. FB and Twitter support will not help you. They took over 48 hours to install an SSL certificate. I moved to WiredTree out of Chicago and haven't looked back.

562

I had been quite happy with Bluehost, but they started offering 'unlimited' storage, and then just recently decided to impose a limit of 50k files per account. I had put a number of test sites up in addition to some online photo galleries, so I was asked to go from close to 500k sites down t o50k in a week or so. Left a very bad taste in my mouth after being a customer for several years.

563

Stay Away from Blue Host!!

Blue Host was very good until their Simple Scripts stopped working on reseller accounts. Today I tried to put up a new website and sure enough, Simple Scripts is not working for reseller accounts. Called Support, the rep. had no idea what was need to be done, puts me on hold until I finally hung up.

Called support again, was transferred to to the Reseller department. The rep there tells me they are working on correcting the issue then adds that I have to manually install WordPress and he is emailing me the instructions. Sounds easy enough.

Tried installing WordPress after dealing with database names, folders and clunky Word Pad issue. Still doesnt work, still no website.

Do I really need to spend my time making websites or trying to figure out how to make the Word Press download work and configure it with Blue Host when a useable Simple Script used to do this in seconds???

564

I appreciate the fact that I can get a live voice for assistance or chat with a support technician when I need help.

565

THEY LITERALLY CANNOT TAKE CARE OF THE SMALLEST THING FOR YOU, CUSTOMER SUPPORT THROUGH CHAT OR PHONE IS AT LEAST 30 MIN WAIT, AND THEN YOU GET TO TALK TO SOME INCUMBENTS WHO REFUSE TO GIVE YOU ANY USEFUL INFORMATION. ASKED FOR NAME OR EXTENSION OF SUPERVISOR, ANSWER IS SUPERVISOR NAMES WILL DEPEND ON THE DAY, ASKED FOR THE SUPERVISOR OF THE DAY, AND FINALLY SAID THERE IS NO SUPERVISOR FOR TODAY, AND REFUSE TO GIVE EXTENSION NUMBERS FOR ANYONE IN THE COMPANY. I HAVE WASTED 10 HOURS TO SOLVE A SMALL ISSUE- RESETTING MY PASSWORD AND EMAIL. BLUEHOST IS A TOTAL SCAM.

566

is a bullshit webhosting ! Just take a look here: [IMG]

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567

I have hosted websites on for over 7 years. Rather than cut me a deal, for being a valued custome, they continually raise their hosting fees! They now charge $45 for 3 months.

568

I've signed up with dozens of webhosts through the years and NEVER had this much trouble setting up a new account - and NONE of them have asked for a copy of my driver's license and credit card!! If you're trying to setup a site fast, DON'T USE BlueHost! 2 days of trying to setup the account - finally I called them on the 3rd day and was told I had to send them a copy of my license and credit card. I asked them to please wait while I send it, and they said NO ONE WAS AVAILABLE TO REVIEW IT UNTIL TOMORROW! This, combined with people just didn't seem to care about me as a new/potential customer means - AWFUL customer service!

569

Been with Bluehost since Jan 2014, and now moving. 2 complete outtages lasted about 4 days each. And now my site has been down for 5 days, because I asked for more server space and they typed my domain name wrong, will not refund/compensate me due to Human Error (their techs). Will pay more for proper service. Too much down time that costs us money.

570

Bluehost says they give you unlimited space but when my account reached 17 GB they threatened me with disconnection. They claimed I was 'backing up' files when I was doing no such thing. They were just running out of room on the server I was on and forced me to delete files I didn't want to delete. After being a customer for four years, that's how they treated me, threatening me with disconnection. That's after suspending my account once this year already for no reason at all. They do NOT deliver service or space like they promise. Beware of believing they do, they will suspend your account with NO warning at all.

571

Bluehost is the worst hosting ever seen. Poor support from some ignorant idiots. They let you feel they do you a great favor just to host your website in their servers with your money!!

572

Very helpful when you need them! I had a problem, put up a ticket and it was taken care of in less than 24 hours.

573

The business ethics of blue host is lacking, they add services not previously used by client to existing auto renewals, which is seriously lacking ethics. I can't say that I can recommend this service to my busy clients who might be too busy to check their emails and respond to promos for their auto renewal products. Especially domain and hosting services which should be the least of their concerns, consistent like a rock. This service I could not recommend to my busy clients because when I wasn't looking you double charged me, and then I had to take time out of my evening to fix the problem. I am thankful that the person in the chat feature was able to fix the problem, however I still question the business ethics of blue host to tack on extra services and such which were never previously used. Did they think we weren't going to notice or pay attention? Seriously bad business ethic, so I can't say I would recommend it to any of my current or future clients. Reward renewals instead IMHO

574

I was new to using Wordpress, and Bluehost was able to provide my site with 1-click installs of everything I needed to get the site up and running. It has been 2 years now, and I have never had any downtime or issues of any kind. I would highly recommend Bluehost. Since that time I have also signed up a number of my clients through their service, and all are just as happy with them.

575

I Absolutely concur!

576

The better way to see if something its bad, good or excellent is when we get some trouble o just need a response to an I give 5 stars to BlueHost because with just a few minor issues and little questions, in years they always work efficient and with fast responses.

577

I have had simple websites going back to the mid-1990s (Some personal, some Small Business). I switched over to Bluehost a few years back. Big mistake. I don't want anything fancy, I just want to simply update and upload web pages from time to time. However, with Bluehost just simply trying to upload files to your site is a biggest hassle. Previously they had an 'in-house' FTP option on their control panel, but now it's gone and instead now they make you create 3rd party FTP accounts that never work or open. Even the old DOS FTP way of uploading back in the 90's was superior to what Bluehost offers now. I've talked to them and apparently a lot of people have issues with their FTP, but they still won't fix their issues. Very frustrating. I am switching as soon as possible

578

I have been with BH for years, but it is quickly becoming a disastrous company. Customer support and tech support have become non-existent. The reps are rude. Their servers are down frequently. They lost all of my web sites, e-mails and filters. Customer service did not care. I am leaving BH.

579

Wow, loved Bluehost but tech support is officially crap. Fifteen minute wait? This used to be two minutes max! Let me put their horrible hold music on hold while I celebrate another birthday. I asked Nathan in sales wow, what has happened to you guys? After talking over me and telling me about all the NEW customers calling with their problems (which was the reason the service was taking longer, according to customer service advocate Nathan) he pretty much blew me and my wait time concern off. Oh, and they had to hire a bunch of new people to handle the demand. Nathan, buddy, an old loyal customer is better than a new customer especially if they have been telling people you are a good company. After not listening to me he finally just cut me off and put me in a qeue to take a survey and the guy is in sales!!

580

I am very grateful to have finally switched to BlueHost, a company that values its customers. Their telephone support, especially, has been excellent. and in switching to BlueHost I needed a good bit of hand holding to recreate my site with them. Their tech support personnel is very knowledgeable, very helpful, and very, very patient.

581

Horrible customer service. I requested a refund via phone within 24 hours of the sign up and the company claims that they sent me an email and that in order to process the cancellation I must confirm via email. I never received an email to confirm the cancellation. I was told via phone by e rep that i would be issued a refund and that would take 2-3 weeks to process. When I noticed no refund and a charge of I disputed the charge. The company refuses to refund the 2refund from today that was charged and will only process the refund from today since I did not 'properly' cancel. They also are going to deduct an additional $25 fee from my refund!

582

Firstly they forgot to assign me a dedicated ip. Finally after calling them i got it. Then their tech support just pissed me off. It took more then 12 hours to configure my email account. I believed they were just busy assisting other customers those who pay more money. I was the one who tried to get 'unlimited plan' and got money lost :( . Had to quit and I switched to I am good now and pretty satisfied with the service. Maybe that was just my bad experience with them and I was unlucky. Anyway just want to share it. Thanks

583

I have had so much trouble with bluehost this includes: all of there services. I first had them design my website and after about a year of back and fourth with there design team it simply was not coded right from the start and then them telling me it was. but I had over 200 hundred errors on my site and not to mention they forgot to make a sitemap and for 7 months I kept wondering why i had no business, I finally got into google webmaster tools and that is how i found all of this out, I was devastated to say the least not to Im a very small business and this has been a complete nightmare. Also I have had a lot of trouble with my e-mails taking any ware from 20 min to 2 hours getting to the receipt and when I call them about this they tell me there is nothing they can do, also I cant even add a url to any e-mails or it for sure will take hours and get this, then some how in mid air the url will change and when they click the link it takes them to my log in web mail page? I have never herd of that, so when i called blue help support the guy that was helping me did not believe me so I let him log into my email account so he could see it for his self, so after about a hour he said he went in to the html and configured something and it should work now. this was a presentation I was sending to clients and this was a complete embarrassment. I CAN NOT STAND BLUEHOST. THEY DO NOT CARE AND ALL- THAT IS -ALL- SERVICES ARE NOTHING BUT PURE TRASH.

BLUE HOST GET OFF THE INTERNET YOUR SERVICES SUCK!!!

584

I migrated from a .net hosting to bluehost and things are key for me are knowlegable and technical problem fixing in a very friendly way not someone that treats me like a piece of crap even when I ask question. Bluehost did that excellently even when they transferred me from one dept to another. God bless Bluehost :)

585

I have been w BH since 2011. My sites are built on Wordpress and since I had a business based on the sites, I decided to have the sites hosted. I started the sites in 2008. My dad died, my mom had health problems. I went a few months without looking at my site. Then I decide to update my work. The sites are gone. Initially, I contact BH via 'tickets' but was ignored for weeks. Then I 'tech chat.' First, BH blames me for not paying my bill. After I directed their attention to the billing information on the site, BH became hostile. BH had to actually go out of their way to insult me, ignore me and be unhelpful. No apology. Just 'no guarantees'and 'you should have backed up your own websites.' I asked BH whether I could at least be compensated. Response: 'No. We do not provide free hosting.' True. You charged me to delete my sites. One of the sites documented my dad's struggle with bad docs and his ultimate death. There were memories in that site that can never be reproduce

586

After using Bluehost it went from bad to worse, we used to host with Hostgator and reliased that they were overselling and making our hosting solution slow and unreliable. We then moved to BlueHost, and things got nasty. Slow speeds, lack of response from response teams when a ticket was submitted. Cheap for a reason compared to many hosts. We have moved now and are happy with our new hosting company. Corporate Internet Solutions

587

I signed up for this service a couple weeks ago, but saw immediately that it was not at all what I wanted. Everywhere I went to do something with my site (add text, links, images) was just trying to sell me something. Despite their no hidden fees, anytime money-back guarantee, there were plenty of hidden fees, and, although I sent a cancellation request within an hour or two of applying for the service, I did not get a full refund. They kept $50, saying that my cancellation was not within the 3-day period (how is this an anytime money-back guarantee?), because they completely disregarded my initial request, and, when I followed up a few days later, further delayed the cancellation process by saying that I had to first confirm the account before I could cancel it. Despite my efforts to resolve the matter, they continue to refuse to issue a full refund. I dont see how I could see this as anything other than a scam. Do yourself a favor; dont waste your money on this company.

588

The only thing I would add is that when one technician helps a customer, that he/she take notes for when they're gone and someone else takes that first technician's shift. Perhaps they do this. Because someone (like me) may call just an hour later needing help and they second shift needs to know what the first shift did. Otherwise, I have been very happy with the level of support and training at Blue Host. I became an affiliate because I believe strongly that customers need help 24/7 availability plus phone help plus technicians that are based right here in the USA. That is why I went with Blue Host in the first place. Those three things were vitally important to me as a customer.

Brenda Kula

589

I'm not very happy with Bluehost. Our server crashed four times before they fixed it. The longest was a day. The last time it crashed in the series of 'Gee we thought we had it fixed crashes' I talked to customer service explaining that most of my members on a 100 member private forum was screaming about the server message. Customer Service said 'It's your computer if you fix this on your computer.' What part of 100 MEMBERS are having problems. I even told them we were talking International members from Europe to Asia to North America and South America plus a few Islands. 'It's your computer.' My members are NOT all using my computer. It has been a constant PM or email saying 'Are we down again?' When I check, sure enough, it's down again. As I am writing this, I am watching my computer tries to reach my site. It's not loading. It was 5 minutes before I started this and it is still spinning. I was stupid and paid for a year. In Sept I am out of there.

590

What a great suppport from India!!!!!! I was hosting my remote webcam over there and there was some error in my PHP script which take all the CPU on the machine. Instead of blocking that script and notifying me, the locked my website right away without notifying me. No more access to it anymore even via FTP. What a shame!!! PS: Don't rely on faces on their website: they are in India!

591

Absolutely, the worst experience ever!!! It seems like my site goes down every other month. When I call in, I always have to wait at least a half hour for customer service. The day before yesterday I was on the line to customer support for 85 minutes. I was told they were working on the problem and expected the problem to be resolved soon. Yesterday I called for the same problem, and I was told my site should be up in about an hour. This morning I was told they were working on it , and they would be updating me through out the day with emails to an outside email. My business has been forcibly shut down by Bluehost for three days, and Bluehost cant tell me anything except they are working on it. I have contractual obligations that I can not fulfill. I am losing business from prospective clients. Im paying a premium for VPS service to save seconds in download speeds, and yet Im losing business by the day. I will be lucky if I dont get sued over this. Stay away!!! Stay far, far, far away!!!

592

I have a site that gets less than 50 visitors a day and my site is being THROTTLED for CPU usages! If running Wordpress LOOK SOMEWHERE ELSE! There are obviously overselling their servers.

593

Since I joined Bluehost in Fall 2013 there have been at least 7 major (over an hour) outages that has caused my business website, along with many others to go down. These outages have lasted anywhere from 3-12 hours. During these times, website and email which are the core of my business was unusable. Communicating with Bluehost has been like talking to a broken record 'we are aware of the issue, cant provide an eta, we are working on it'. This is unacceptable. I work in IT and have worked at various hosting companies and have never seen so many outages from such a 'big name' hosting company. The prices that I pay are worthless. I have been with two other hosting companies in the last 7 years and hours combined, Bluehost exceeds them both in outages. I will be leaving them before the year is out. unhappy customer

594

I was fine with Bluehost until I paid for a fixed IP address. It seems as though they mashed my DNS records, and no amount of contact with support could fix them. Email web access was misdirected to an unrelated web site, among other problems. The fix should have been easy, but the support I received was abysmal. I gave up after about 10 support mails yielded nothing but cut and paste answers only marginally related to the questions I asked. They spent a lot of time explaining the problems, but no time whatsoever fixing them. A web provider without decent support is valueless. Bluehost is, as a result, valueless. I am walking away from a year of prepaid services rather than continue to risk my email and web data. If you can't get things fixed when they break, and they will break eventually, you are in deep trouble. I walked.

595

worst experience ever. so wish i left last year.

We have used bluehost for three years. Service interruptions are common. Hold times are awful. I was just on hold for 40 minutes with tech support trying to resolve yet another service interruption. Called the sales number and it was answered by a person in three seconds.

596

Rick was a great help to me when my site was infected with Malware. He went above and beyond in helping me to sort out some useful next steps! Thanks Rick Rivers!

597

They just don't care. Closing accounts with out notifying beforehand and no comments when you ask why. Maybe they have too many customers and can afford to behave like that but I would recommend to choose any other hosting service than this.

598

I didn't believe it .. but there is a 50K file limit. was until now my favorite shared hosting provider. Matt, the CEO, at now seems to be completely unscrupulous. Marketing 'Unlimited storage', 'Unlimited domain hosting' and 'Unlimited transfer' at the same time having unpublished absolute limit of 50,000 files. PURE BAIT AND SWITCH MARKETING! Crap! I called and confirmed with 's Tech and Abuse departments on 4/20/09, there is truly an unpublished HARD limit of 50K files which Matt's lawyers say is covered in the Service Agreement under performance issues. Meaning that regardless of your site's actual server load and performance impact, 50K files is interpreted as requiring too much server performance. A shame, last week my grades for would have been almost all 4 and 5. Now I need to find another like Bluehost used to be. Note: I came across this issue researching a DDoS attack that is making a site hosted at Blue unavailable

599

Thanks can you tell about affiliate at bluehost

600

Bluehost is always available and the tech. support goes above and beyond in helping me with any questions or issue I have. They are patient, speak fluent English, and are knowledgeable. Bluehost, as a company and organization, has integrity. This is hard to find these days. I've recommended them to many people and all of them have been equally as happy with their service.

Ted Mitchell

601

As a refugee from 1and1 (13 yrs there), I was suckered in by favorable Bluehost reviews, which turned out to be fake. Fed up with 1and1 customer service, I 1st moved a website of one business and the email hosting of another to Bluehost in November. I then added another hosted email. Downtimes - at least five times - each more than 1/2 hour - some multi-hour like today's. Bluehost's shared email server got me named as a spammer. So I had to shell out for VPS - been has been awful. Tech support is highly variable, some days you get someone good, other days, OMG. Refund policy has been pretty good, but then again, I have had to use it because I bought junk, or was sold something inappropriate. Total disaster, would never recommend or use again. AM looking for new provider, and htink I may use InMOtion or Webhosting Hub - trying to find honest hosting reviews.

602

For my experience with bluehost they stated out very well, then, after 5 or 6 years they have become less dependable and thier uptime has decreased. They have an auto renew setting for the domain registration of domain names that does not work they shut your wesite off and then charge you ten dollars a domain name and tell you the auto renew setting didn't work. Instead of contacting you they just shut you down! which I think is very unproffessional of them.

603

I have been a bluehost customer for 7 years now, and have seen the good and the bad with them. Initially, they were a fantastic company to use! They were inexpensive, knowledgeable, and they were attentive to the few issues I had with email, downtime, and several other problems I have experienced. Unfortunately, the last 2 years has been a travesty with their hosting services. Tech support is nothing more than an outsourced office outside of the , and if your problem isnt written in their guidebook, you are transferred over and over again until you find someone who might be able to help! The latest issues have been all about email servers. Having a domain that I pay for is essential to me for business communication, and when my emails to clients are blocked because bluehost has been blacklisted, over and over again, I tend to get a bit annoyed. When this happens weekly for MONTHS though, that should be a wake-up call for Bluehost to do something about it! Yet, rather than Bluehosts tech support fix the issue (they can change my outgoing server to another server that is not being blacklisted, they can identify the abuser immediately and remove said account from their system so servers arent blacklisted, etc.), they send me the following email on how I can eliminate the problem! And the following is VERBATIM from their email: If you get a bounce back message when trying to send your mail there are a number of things you can do while we work on removing our server from the blacklist. 1. You can attempt to send the email message again after a few minutes as it is not your email address on a blacklist it is the particular proxy server your message was attempting to go through. We have multiple proxy servers and if you send your message again it is likely it will use one that is not blacklisted. 2. If resending a couple times does not work you can change your email programs outgoing email settings to you Internet Service Providers (ISP). You will need to get the information for this from your ISP. 3. If you do not want to get the information from your ISP you can use a free outgoing server. An example would be with your full gmail address as the username. You can set up your personal gmail account to send mail from any email address you like. The email then goes on to direct me to GOOGLES EMAIL SERVICES! Im sorry, but when did paying for Bluehosts services not include mail service??? Of course, this isnt the only issue with them right now, it seem that Bluehost is now sending spam to its clients to drum up business for mobile site optimization for a reduced cost! And to make matters worse, after reviewing my settings in CPanel to make sure I have no soliciting turned on, I used the online form to question why this is happening when its clear that I want no spam from Bluehost or any of its affiliates, I am emailed one-line requests FOR MY AFFILIATE USERNAME! To make matters worse, it took them 4 days to respond with the one-liner email, then after my immediate reply the same day, it took them another 4 days to respond! Of course, they responded with the same, ridiculous question! Do yourself a huge favor, research bluehost to find out all the subsidiaries it has (Hostmonster, ipage and fastdomain are a few of them) and stay far, far away from them! Find a smaller, more attentive and professional company to work with when you need your domain hosted!

604

Bluehost is fantastic, I've had hosting with them for almost 3 years, i've had the occasional down time, for server issues. But it's a shared environment no one can really guarantee 100 uptime. They definitely have the best technical support i've ever dealt with. I've had websites with over 10 other providers and i will choose bluehost again and again, over and over.

605

I was with Bluehost for a few months, and at first the site loading speed was good, and customer support was decent. Then loading speed increased immensely, and customer support got worse. I contacted them many times about my loading speed of my site, and all I was told is that is was something in my account causing this. I tried to cancel the account, and switch over, but their cancellation form didn't work AT ALL. I then got an email saying my account had been suspended for a 'ToS Violation'. This rendered my cPanel login to login and try cancel it, useless. I ended up going to my credit card company, and explaining my situation to them. After about 1-2 months of my credit card company arguing with Bluehost, I FINALLY got a refund, but the refund was only 25 of the original price. I contacted them about this, and the agent I spoke with was very rude, saying they've refunded all my money, when my statement clearly says different. I'm now with GreenGeeks, and they're great!

606

On the first day I couldn't get into my account because they were 'upgrading' the server that hosted my website. On the second day, my Ticket History had been wiped out because of another Upgrade in the Ticket management system. I asked for hep about 'a' and the next day I got an answer about 'b' Tired of their poor service I canceled my account and asked for a full refund on the second 2 day. As per their Terms and Conditions I am entitled to a full refund. Well, their answers were about explanations about the technical problems that I had previously reported. But no words about my cancellation. I asked again, but got no answers. Tired of their lack of response, I told them that I was going to file complaints against them. After sending them the links were I was going to file complains I got confirmation that my account would be canceled and that I would get a full refund.

607

One of my sites is down although the Blue Host server status says it is up and ok. Tech support wait times very longgave up after 15 minutes (and no projected wait time given) Chat says current wait time is 30 min and that stays at 30 minutes. So, the bottom line is no info, no support.

608

BlueHost is great because the customer support is great, its affordable, the up time is great, and over all is reasonably fast for what your paying for.

Bluehost isn't so great if you need to do a lot of querying and processing. While I will grant that most of the time everything I do has decent load times, but every now and then it will spike (Probably because my server is being shared with other users.) which ultimately results in a long load time every now and then. It happens enough to make me consider switching hosts. Overall they are an amazing choice for smaller websites.

609

We have hosted websites for more than 15 years now with various companies, but as we grew had to find hosting companies that could handle larger websites and more traffic. So we moved to BlueHost. Now a couple of months after the move to BlueHost, this hosting service has the distinction of being the WORST hosting company we ever had the displeasure hosting with. Every support call would result in them providing you a link to 'support information' and WITHOUT FAIL, the step-by-step instructions would end in a brick wall (where either the link was dead, or the information asked you to do something that wasn't available). The theme had to be switched back from BlueHost to X3 (whatever) because some things you could do with ONE theme, but you couldn't do with the other. I spent hours on the phone trying to get support and most of it was waiting for an available agent. Even Support Chat was subject to 15 minutes or longer waiting times. The worst of it was when you DID get a Technician on the phone or in the Chatroom and then IN THE MIDDLE OF IT he would say: Sorry, its time for my break. Someone else will help you. So another 15 minutes or longer on hold and then start from scratch again. And that happened on several occasions. Talking about LOSS OF PRODUCTIVITY and level of aggravation associated with getting support Even though we purchased a VPS, we kept running out of space. So we purchased additional space. Wouldn't it be nice if that was easy? Not with them. So all the data has to be then moved from the smaller drive to the other (whatever). Okay, that needs to be done. So we backed up the websites and then checked with Support about cancelling the smaller drive (which we didn't use and didn't want to pay for), and then THEY CANCELLED THE WRONG DRIVE! The data drive. ALL THE WEBSITES were down. Immediately when we called to alert them that the websites were down the web technician - rather than help - insulted us. 'You know what a file system is - that is surprising' ... His colleague Chris apologized for him afterwards with an 'He didn't know the situation. We will be doing some additional training with him.' Gee, thanks. Anyhow, LET'S MOVE ON. So we asked them to restore the website (which - remember - we had JUST HOURS BEFORE BACKED UP) - and that took nearly two days, AND the database was disrupted; the navigation bar was missing; the links were dead ... It was a nightmare. Rather than trying to fix it with Bluehost - we moved it all to a new host. The web programmer in the next couple of days was able to fix it all. So it was about 4 days of disrupted service. We lost a lot of data and had to retrace steps to get us back where we were before this. And now, we are trying to CANCEL Bluehost. This should be EASY ENOUGH - RIGHT???? Sure. With over 20 e-mails bouncing back from support to billing. They said they can't cancel the account without us filling in a 'Cancel form'. I logged into the link they provided and couldn't find this form anywhere. When they DID send me the form, I was able to fill in the 'cancel' form, but the Submit button didn't work!!! And they keep sending me the same form messages that they can't cancel without that filling in a form (that can't be SUBMITTED)! That is one method of preventing customers from cancelling. Like I said, if you are looking for aggravation, income loss and expenses, this is the host for you. Sib

610

They just started imposing a 50,000 file limit. They count every single file under your home directory. It makes no sense and after I sent and email i finally got a response by calling them. They were not very empathetic and said the account would be disabled in 14 days. They have horrible service. I would not recommend them anymore. Something has changed and they are not worth it.

611

Hosting with Blue Host is like hosting on a ghost you heard it right. There is no support for shared hosting customers and there is never a reply You dont know even if someone is listening to your issues, Solving them them has never happened in my past three years , i only had bad experiences with blue host for the last three years hosting on shared hosting plan.

Blue Host makes false misleading advertising of unlimited sites etc price.

Blue host is the poorest service advertised deceitfully as the best.

Avoid blue host because out of 12 months three months . If you thinking of getting lured into blue host deceitful ads, your site will be down at least two month sin every they will still be charging for it. My Emails stop ever now and then and there has been no support in the past three years.

612

Fast support.

100 up-time.

Best web hosting I ever use.

If I choose web hosting I choose

613

I started hosting with them in may 2013. Just after a couple of months, my websites were down for more than 3 days. The only way to communicate with them was through Facebook. It may happen with any server, but their inability to communicate with the clients but only through Facebook is really sad. I started getting problems with my emails slowly. The emails from different domains/ different email accounts will stay in the outbox for hours before leaving. I sent them emails about it. They will reply back to me but the thread will be missing. They will keep asking silly question in their reply after a day or two. I never had any email problem sorted. I moved 5 domains to new hosting. I just do not want any other to get into this nightmare; hence wasting my time and writing this. WHen you google for Bluehost Bad service, there are many Davids, and Sharma's talking so nicely about Bluehost in their blogs aor Hosting review sites. Beware!

614

Obviously there are always some people unhappy with their hosts. I just wanted a host on the side that hold my documents and host a simple website. they are saying its unlimited hosting but it is not, i uploaded a video to the website for school and the server couldn't even hold it, it was only 700mbs. I'm not saying thats small but having a 15gb storage and storking 700 something should not be an issue. After the issue was solved on the day of the presentation i couldn't access to my documents because they closed my account saying that i'm using bluehost as a storage. First of all who cares, second everything i put there is on my website, its a place where my friends and teammates can work on projects online. anyways once i called they tried to fixed it and stuff but also knowing that those people scan through my files just made me uncomfortable. hope this info helps

615

Bluehost used to be good. Its terrible know. Every time I open a Support chat window it says 1 minutes, but its never one minute. It takes at least 10 minutes. Ive purchased a SSL certificate 10 days ago and it was not installed. Ive contacted Support 4 times already with no resolution. An my sites have been down frequently lately.

616

Hi guys, can only say that Bluehost does what it says on the can. Everything seems to work, have not had a problem to test them with yet--lets hope that doesn't happen.

Was recommended to them a by an internet guru and it all seems okay so far. So in turn I would recommend them to others.

617

I had several sites hosted by Blue Host and was somewhat satisfied until attempting to close my accounts. I was moving and unable to keep my domain up to date so I closed all but unfortunately forgot one. This was very unfortunate for me due to the fact that auto renewal was operational and my email address had changed due to the COX network. Alex from Blue Host refused to work with me concerning my issue and even said Blue Host would fight any attempts by me to dispute the $25 charge with discover. WOW, this is certainly NOT customer service. Quite the opposite. I had no access to email to receive the reminder of 3 day renewal. The only thing remaining is to post my TRUTHFUL as well as regretful experience on all Web hosting review sites. Discover will also be disputing the charge on my behalf.

618

They offer Unlimited storage space. But be careful - they will deactivate your account if have more than 50,000 files. You can not enjoy the 'UNLIMITED storage' benefit that they offer unless you do not have many files to host. It is only to attract customers from competitions. Their storage is not UNLIMITED as they claim if you have many files.

619

Wow another poor experience with customer service today. So far Ive spent over 7 hours on the telephone since last Friday. All of our websites are downeven after upgrading our VPS service from 30 GB to 60 GB on Friday March 13th. When I spoke to the customer service all they can say is we have no definite time to give you to complete the work and get your websites back up and running. Since the switch to the fancy cpanel theyve had a major issue with Mojo Marketplacenow their WordPress installer is broken with no definite time given to fix the installer. I can see why they are pushing Mojo as an affiliatewith 20 million potential customers it makes sensetoo bad Bluehost and Mojo didnt actually test the new cpanel and installer before making the switch over. Heres my closing remarks on the chat I had on the weekend when youre prompted for a customer survey: IF THIS GETS ANSWERED IN PERSON ID BE SURPRISED SEEMS LIKE YOU WOULD RATHER RIP OFF CONSUMERS AND PROVIDE NO SERVICE. So far no response on their end. My guess is after the upgrade on Friday their workers deleted all of my files/folders and no wont own up to that fact and are trying to find themthats my opinion. The last minion I spoke to at 5 pm MST today on March 16, 2015 said he cant tell me anythingtheir is no one higher than him that I can speak to. Seems like crap and BS to me. Whatever you do dont use Bluehost until they sort out the mess with Mojo and their backend. Nuff said.

620

I was registered with them for 24 hours where I got NO SERVICE, NO SUPPORT, their LiveChat was always down and the communication with the support/ sales/ account verification was I could not transfer my domain since such an important department does not work 24

Their verification process is one you have never seen on a shared hosting are other ways to do , ask you to scan your credit card both sides and send it to much trouble for a domain transfer when there is a key!!!!! go The price they advertise on their home page is false since it is only valid for a 36 month I advise they take some classes for support, management and honesty!!!

621

More than three years ago, I signed up with Bluehost. The service seemed to be fine, and I even recommended them to a friend in 2012. Then about two months ago, Bluehost did an upgrade. Since then, Ive had a problem with my Website. Bluehosts tech support has declined to assist me. Even worse, the last e-mail I received from a Bluehost supervisor informed me: I understand this is frustrating and not the answer you wanted to hear. But, it is the answer weve given hundreds of customers. So, theyve got hundreds of dissatisfied customers. Thats not service.

622

If I'd been writing this one wk ago, I would've raved about BlueHost. Now I'd warn anybody who'se relying on this hosting plan. They can - and will - terminate you with no notice, almost willy nilly. They decided that some file were not directly related to my website and simply shut my whole website down, which my business depends on. NO hr notice or requests to contact them. Just because I had files on there that they deemed not related to my website. Point of their Terms of Use says this and suddenly I'm reported to the 'abuse' department, as if I had porn, or illegal activity, or foul language. Just shut me down, entirely, no questions asked. If you need a hosting plan for your business, do NOT rely on BlueHost. When I complained today, he just kept saying 'YOU VIOLATED THE TERMS OF USE'. With the porn and illegal stuff on websites, you'd think they could be a little more decent to a good customer, who is just storing some .doc and .jpg files on the server. VERY BAD

623

Not only Blue host has the poorest level of service in the Hosting Industry but they also overcharge and are the most expensive and with little or no service. After 3 year s of hosting with BlueHost , For 6 months all my SItes were down , because somehow i exceeded 200,000 file numbers in the data base,

It happened because no one click installation will work and when i delete it and try another script ( like tried WP installation and it failed, now deleted WP and tried PhP BB, or Joomla etc which also failed and so on, Nothing except the individual made pages worked ( 65 0nly) and very slow)

Anyway Blue Host provided me with no support and my sites were down for 6 months , Blue host charged me for that period,

I had no other choice except to move to another Hosting Service , I must say they are better than Blue host.

Probably every host is most likely to be better than blue host.

624

Bluehost has regular downtime with no explanations, apologise or reasons.

Their customer service is severely lacking. The live help has you in a queque which never goes anywhere.

They might be cheap, but they are definitely not worth the hassle if you want a reputable site and need it to be live.

625

Started with a uptime in March and slowly degraded. The last seven days I had service with them, the server was up Not only did I experience the major network outage in August 2013, but I had 35 outages lasting 770 minutes, that month alone. It did not improve, going in to September 2013. No explanations. No promise of I moved files to the new host, I also saw a dramatic improvement in speed. My site loads in the 2 second range, instead of 4-6 seconds. (All statistics taken from Alexa Reports)

626

Most of the time we don't think much about your web hosting company; it all works in the background. Yeah, until something happen, like a recent ddos attack. Then hell broke loose, clearly demonstrating that Bluehost is not equipped to handle things when there is trouble. No email message to unaffected email address on record. The support people apparently thought that it was perfectly ok to tell us customers taht service would be out 8 hours! (It turned out to be more like 16 hours) All SSL mail was disabled, but tech support didn't think of suggesting the alternative plain mail retreival And so it goes

627

Bluehost used to be good now they suck! I have emails that I sent that never make it. Finally gave them a call, there was nothing they could do because they couldnt identify the problem. They also charged me for a upgraded plan! Do you believe this shit. So I called billing and asked what the hell is going on? Because coincidentally, when i called about the email problem I needed to be charged for an annual subscription again. The rep tells me that my old plan was discontinued and that there is a new plan. I asked him how in the hell are you guys changing my plan without my knowledge and charging me more in the process? Thats called stealing. Im done with these people, my email has constant problems.

628

Moved from WebHostingPad (who were not good) to BlueHost. Have since had zero noticeable downtime, excellent and prompt help whenever I ask and great value for my $. Cannot ask for more in a Host and I am on my 4th one now in 7 years! Well recommended.

629

I don't know what happened with BlueHost because their service 'was' quite reliable and reasonably fast. Starting in March, Pingdom has reported progressively poor response times for our site, starting at 3 (good) seconds up to 9 seconds today.

630

My site has been down for 48 hours and live chat says it was moved due to an attack on that server. They say they see it working, but it doesn't work for me or any of our customers. I tried to post about it ont he blue host forums and was banned just for asking about it. I posted the exact details of my post that got me banned onmy blog www adamalter com

631

Globally, I was very satisfied with Bluehost. Support: So far, I have not seen such a great customer support. People on lie support were very helpful even though I'm a beginner, and they gave me basic advice on what I should accomplish even when I decided to change host (reasons later). Uptime and speed: I did not notice any issue with this aspect of hosting. My website isn't a behemoth, though, so I can't testify so much on that part. Value: As a renewing customer, I was a bit disappointed by the price they offered me for a 3 years hosting. I was seeing better offers elsewhere (and even for Bluehost NEW customers) so I decided to leave. The customer support did try to find a way to keep me, but it was not enough. Globally, if you're ok with the price, go all in. They're great!

632

Saved the day. Now after two bad experiences with hosting providers I have a company that not only gets hosting but FULLY UNDERSTANDS CUSTOMER NEEDS! They have a superb hybrid process that includes not only Internet Business but phone service and communications the way it should be handled. I can only thank you BlueHost for saving me from the depths of destruction with other providers. I should have listened to my CTO and moved all of our work over six months 've learned and I'm thankful for your support, people and services!

633

I had a friend who had used Bluehost years ago for many of his websites, and had actually recommended to me a few years back. I recently purchased hosting for my own site just a few months ago, and my site is always slow and cuts out much every day, sometimes offline for hours at a time. In fact, today it has been completely offline all day long, and I have a small community of people who I don't have any other contact with besides through the website itself. I tried to contact tech support over a day ago when my servers were down, and still haven't gotten a response. If I am going to pay nearly 300 bucks for a year of service, shouldn't it be reliable? Also, how is it that their website is up and running just the time!? Complete waste of money. I don't even know if the site will ever be up again, so I can at least try to transfer to another hosting service. Heed my advice, and never, ever use Bluehost!

634

Customer support decent and space is more than adequate for our needs, but their page builder software does more deleting and rearanging of your pages than you intend. So far i've had to reconstruct two pages because it completely deleted them from their system and then published the blank site, so i couldn;t even pull the code from the web. You'll also find images you delete randomly re-apearing all over the page as well as text and images resized. I guess they wouldn;t be bad if you were just hosting, but if you intend to use the hosts software, look elsewhere.

635

I've been a BlueHost subscriber for the past 3 years and have had an excellent experience through them. When I first subscribed it was a matter of pricing, feature value, but the cPanel experience was weak and the upgrade process was hit and miss. Over the past three years BlueHost has resolved any issues I had with them. They're cPanel is greatly improved, they're feature set is much broader with few limitations, and with their new reseller account options I can host clients without any of the problems I used to run in to. BlueHost's cPanel in particular is where the best value comes. When I started my subscription with them I was less than savvy about many things relating to hosting or marketing or anything else that would otherwise lead to solid web presence. There are many included tools and promotions that BlueHost provides with the subscription that put me on the right track and led to more opportunities as I matured. Technical expertise is not a requirement as BlueHost has most of those tools available to you, but there is still enough flexibility for more savvy developers to get their hands dirty. The only one quorum I have is a lack of root level access, but that isn't a dealbreaker for myself personally. Overall I'd consider BlueHost as one of my favorite webhosts. There are others I've tried, but BlueHost has been the most reliable and their customer service team has always been quick and knowledgeable. For those who want a simple but reliable experience then BlueHost is the way to go; those who want complete control over their experience may not like how BlueHost does things.

636

Value for money hosting service, up-time of server and support level excellent.

I am using Drupal 7 and Magento Commerce sites and they running perfectly

637

(BE CAFEFULL TO BE OVERCHARGED 14 TIMES!) tryed to build a Wordprees site one bluehost. The site upload time was long. Really annoying and unacceptable. 2. When i copmpared hosts all were arround 2- 5$/month. So i subscribed to Bluehost. What i thought to be a 5 $ subscription turned out to be a monster bill: 268$!!!!! 178$ - 3 years of hosting for 5$/month (you can cancel and get refund) 20$ - Site lock domain security 1 year (added to my cart unnoticed, the refused to refund me after 3 month) 60$ - Site backup pro (added to my cart unnoticed, they refunded me after 3 month) 10$ - Domain privicy protection 1year (added to my cart unnoticed, they refused to refund me after 3 month) 206010=70$ TOT. AMMOUNT I WAS OVERCHARGED. ITS 70/5=14 TIMES MORE THATN INNITIAL OFFER SO NOW YOU SHOULD KNOW THAT BLUEHOST CHARGES YOU 70$ INSTEAD OF 5$ BY AUTOMATICALLY ADDING STAFF TO YOUR CART. WISH SOMEBODY SUED THEM

638

I've had Bluehost for 3 years. They are great because of their price. I notice that their uptime is a little less than desirable, so if you run an e-commerce site, be careful. Also, most of their services for managing your site are not SSL enabled, which in 2009, doesn't seem acceptable. Otherwise, they are a great cheap seriice

639

Since joining last year I've had all my sites go down twice for about a 24 hour period. Currently I'm having issues with Database connection errors on multiple sites that they cannot explain. The errors come and go randomly. It's a decent service, but definitely does not get high ratings from me.

640

Great hot, i really like. Thanks so much for this great web hosting, i use with all my sites and i never had any problem with that!

641

Like others here, I have had a terrible time with Bluehost. I have many accounts and sites with them and experience downtime regularly, even with the Pro accounts, which I upgraded to with the hope that the service would be better. Often the sites are slow - they hang for a period of time while trying to load. I think it has to do with PHP processing, MySQL requests, or both, so if you use either, DO NOT use Bluehost. At other times the sites are completely unresponsive. I have a lot of my client's websites here and I've nearly lost clients due to the poor reliability. I have to worry about it constantly. I would move all of my sites from Bluehost, but it would probably take me a week or more to do it and I just don't have that kind of time. They heavily promote the fact that you can put as many sites on one account as you want. Why??!! Ever since they started that, performance and reliability have nose dived. I DO NOT recommend Bluehost.

642

I signed up yesterday and today set up a few e-mail addresses, sent a few e-mails, and changed the default placeholder. Came back after lunch to notice that the domain has a this domain is suspended notice and I can't log into cPanel. After 4 hours there is still no response as to why the account has been suspended. So, I cancelled the service. Billing managed to do their job of refunding the payment within a couple of hours. BlueHost do NOT support a catch all domain e-mail address (an anti-spam device I believe).

643

Bluehost has been the most convenient way to host. Iv had three websites put up on bluehost and i love how they operate. Warnings before every maintenance and very fast support. I will continue using bluehost and i recommend it to everyone out there. Cheers!

644

here is a little story (true one) We were getting hosting from a local hosting company. Our website was down. We were in emergency situation since I lost my all email of lfor 2 days with previous hosting provider. We three people at company started searching our new hosting provider. I read many reviews and ranking of Justhost. Surprisingly We all three people came to same conclusion. This is amazing we are practically using it. in emergency it really saved us we quickly had website easy it is easy and fast now our website opens quickly as we have done many tests. I recommend justhost to everyone.

645

I have been with Bluehost for the past 4 years and I would have moved a long time ago if it wasn't that moving my website is a real nightmare. It happens so many times that my website is unresponsive. They keep saying that they are maintaining it and it's for my own good, but the hell with if they were after my own good, then they would keep my website online! Every time I need something I used to rely on the live chat, which used to be very good. Now I don't even bother going on the live chat, because they make me wait for ages, and I mean 1 hour and 30 minutes for no solution to my problem! It might be a chance, but the last five times I have gone on the live chat, I got people with a terrible attitude, who will just not give me the answer to my question. It was so frustrating to have to ask a million times using different words, and every time I type a sentence they will keep me waiting for something like minutes before they reply! I am not an expert in website stuff and this upsets them very much. It looks like they do not want to deal with me. If you are not an expert, bluehost is not straightforward. The indexes and the way it works need some trraining and that is why I am often on the live chat. Also their prices keep going up every year! What you see on their front page is just a very temporary offer designed to pull you in. After the offer expires, all the prices will triple! What a mistake signing up with them! Almost forgot: don't you even think of being successful, because the minute your website will explode with hits they will tell you that they don't want you anymore. Read the small print: Bluehost is for SMALL websites with little traffic and it is NOT intended for large and busy websites. One thing they are very good at: taking your on time and every single year the prices have gone up!

646

Bluehost does not offer unlimited storage unless those files are being used by your web site. So, any thoughts of you storing your personal files on your server which you paid for is an infringement of your service agreement. Stay away from them, it's one of those 'Too good to be true' deals. There's a reason they stopped receiving any real web awards after

647

Great Support, great features expect for performance options like SSD and caching, what kills them is performance is pretty terrible, sometimes ok, often 5-8 second page load times, my pages are 2mb with all images so some delay ok but Bluehost must be one of the worst performing hosters out there based on my research, moved to Siteground just now, sadly had paid $4 a month for 2 years more but with no upgrade options under $20 a month, I am glad to let go of my investment in bluehost and part ways forever!

648

I have been with BlueHost less than 2 weeks. In that time my site has been down almost everyday for up to 3 hours at a time. This morning they have been down 5 times with an average time of 20 minutes a time. This is the worst hosting experience I have ever had and I've been publishing web sites since 1992.

They say they have a 99 uptime. This is simply not true, be warned, stay away from BlueHost.

649

Coming from HostMonster - we can hardly believe this is the same company!! BlueHost tech support is terrible, every site I have transferred has gone offline because they have some kind of issue in their coding that changes the name server to an incorrect address. I was told by a Reseller Tech Support Supervisor that they don't compensate anyone for any amount of downtime on any of their domains. They are unsympathetic and refusing to compensate us for a service that DOESN'T WORK is bad customer service.

650

just think the need update some of the script of auto install and .net support will be great

651

used their services for over 5 years, but yesterday without warning, they turned my sites! Just shut down and given 14 days to copy the files. The fact that three of the company, with links from Adwords and other advertising for which I pay eahc day stopped working, they do not care

652

Everything was going great until I checked my CPU throttling. This is the message I got: Warning:

During the past 24 hours your account has been throttled for a total of seconds. This happened with a blog that barely gets above 3000 hits a day. They throttled my account for over 4 hours just because of these 3000 visitors.

653

1. It has been over a week of trouble with my WP blog and they don't know what went wrong. In fact, some of their techs don't even know what Feedburner is so asking them for WP is a waste of time. 2. Techs are friendly, perhaps because they have to apologize a lot. All of them have had a different solution for the problem, but 10 days later my problem is not fully fixed. 3. One of the major problems of their policy is that I have had to rebuild all my Social Media links twice in less than a week, because they made me reinstall WP in 2 different folders. 4. Only choose Bluehost if you feel lonely and wish someone to talk to: you will get plenty of that, because your website and apps will go down and you will have to contact support. 5. Example: two of their techs don't know what Feedburner is. (RSS syndication for your content)

654

DO NOT BUY FROM BLUEHOST OR YOUR MONEY IS LIKE THROWN IN THE TRASH BIN ! They could not host my SMF forum with no fancy graphycs and no other ressource eating stuff . ONLY 500 uniques /day and 5000 members totally ! it worked for 3 months and then bang ... your website eats our server's resources .. bla bla .. i immagine that they have only one server and 20000 clients with simple html sites hosted on it ! THEY ARE DISPICABLE AND THE TECHS ARE RUUDE !

655

I just had my first experience with Blue Host tech support (with Jason) and all I can say is that I am blown away by the quality of the service I received. First, since I had purchased Blue Host services back in November, I needed to update my password and he talked me through that. Then I discovered that I needed to change the nameservers at Go Daddy where I had registered my URL to the Blue Host nameserver info. Together we tried to find out how to do that in my Go Daddy account. Although the Go Daddy system was confusing on that, he gave me their phone number and told me what info I would have to fill in to make the change. Throughout our time together, Jason was very thorough, patient and helpful. If you read the review I just did on Go Daddy, you will see that the guy from that tech support was rude and condescending. I AM SO GLAD I PICKED BLUE HOST instead of Go Daddy for my web hosting. Thank you Jason from Blue Host - I look forward to future positive tech support from the company you so ably represent.

656

Setting up my blogs with bluehost was easy just because of their great support team. They are of immense help and even though I was noob they got me through without giving me a headache. Post purchase I realised I had bought site backup pro which I didn't need. When I told them about this they immediately offered to refund my money - and they did this pretty fast. Their control panel is very intuitive an even though there are sponsored listings users have the choice to hide those bars. Uptime is also pretty good, and I really enjoy the performance that my blogs give. I can vouch for excellent performance when my blogs got traffic of up to 9000 uniques a day.

657

Website has been going down everyday. loosing emails. tech sucks. they have no idea what is going on or when it will be fixed. they did remind me of the tos and that they dont have refunds.

658

I was extremely satisfied with the service in the past; however, their PostgreSQL knowledge (or tech support, period) is awful. I am on my third back-and-forth, second issue, with them. The new issue was supposedly fixed by a 'Level 2' support staff. Apparently I need at least a Level

659

I signed up with BlueHost because I needed a VPS for my existing site. I'm still learning and have never migrated a site before. I called prior to signing up and spoke to sales before hand and they told me that it would be no problem and that it would take me about five minutes to move my site to them. After I signed up for a year's worth of hosting, I called back and spoke to technical support. I was told that they would not do it for me (which was fine), nor would they walk me through it (which was not what I expected). The rep said that it was a piece of cake and sent me instructions for a manual migration and away I went.

Unfortunately, these instructions were missing some pretty important steps that a newer person would have no way of knowing and were nearly impossible to follow. I know my ftp from my php, but I'm still a bit of a newbie and it was way over my head. Over the course of the day, I called customer service two times and got on their chat four times. Twice I waited for over 15 minutes for a rep before giving up. Their chat service was incredibly slow. Each rep is helping multiple people and would go five minutes between responses to me. This would turn a simple two easy question call into twenty minutes by the time I got someone and they got around to answering me. More than one person left me to figure it out on my own. It was an incredibly frustrating day and by the end, I just pointed everything back to my prior host and cancelled my service with BlueHost.

It was really obvious that Blue Host doesn't give two cents to keeping paying customers. If you really know your stuff and you don't need help from customer service, then BlueHost might be a great choice for you. However, if you're a bit newer and want to be able to rely on helpful answers from a helpful staff, don't waste your time.

660

Bluehost Rocks!!!

I have an online games site and i had no prroblems with uptime or loading speed.

661

Their support is terrible. They throttle even small sized community based websites. Not good for Wordpress. Get away, I am.

662

It's a very good host, but you have to pay the total amount for a given number of months, instead of paying each month. Not good for me.

663

I was looking for a host and my friend told be about bluehost first i thought it was an ord. hosting company but when i tried it i liked i m having any issue related to hosting BlueHost Staff is there to help uptime is really good i never saw my website down after choosing features are great simply loved that hosting! You guys should try it too!

664

BlueHost was something I didn't know before i started doing web hosting.

Hmm Bluehost are good. By which I mean that they are not the best but good. It's becuase of their plan and the cost. By comparing with their competitors they are good. Well their site gives us a sound amount of information regarding their plans which should be i think it would be good if they make their site more user friendly. Their customer support are at a good level. Hmm blue host is a good for personal and small business hosting, and i would recommend my friends for above two category.

665

Bluehost absolutely suck. I cannot believe wordpress recommend them. We've got a premium package with them, spending hundreds of dollars in hosting per year. The site has crashed repeatedly over the last 4 weeks, with issues caused by their servers. They don't email to let you know, they're impossible to get hold of via email, 'online chat' or the phone. ABSOLUTELY DO NOT BUY BLUEHOST!

666

The first information i learn about bluehost is from [ web hosting reviews 4 u ] From their saying, it seems to me that selecting blue hosting as my e-commerce web hosting is a cheap way. Then I select blue hosting. But you know how baddly i get one day. I get tracked when submited folds, and restarted the service, but all my database dissappear! The website collapsed! From my experience, i want to recommend you that do not select blue hosting as your e-commerce web hosting.

667

I went with Bluehost because their online reputation seems stellar. But that was far from the reality. When I would call in I got a HUGE variance of some of their team were exceptional, but many others were clueless. It once took me 7 calls (average of 40 mins each) to finally find one guy that knew what he was talking about to implement a 5 minute fix. They won't support WHM questions or sub cPanel questions. I kept hearing 'we don't support that' over and over again. I suggest you avoid them.

668

BluHost staff are great because they handle the problems efficiently, kindly and promptly. And that's the reason i chose them as my favorite host provider.

669

Hi, my name is Daniel and I had a account with , and I had the resellers package, and everything was really slow and you couldnt ever get a hold of anyone there. When you tried to build your site with there software the website would crash. I had to call and cancel my account and told them I needed the full refund and they only gave me only back from it. I do not suggest anyone going to

670

I have been mostly pleased with blueHost, but at the moment, my site has been down for over 18 hours! The status says either available or back in 30-60 minutes. My server is up, but there is no file system. Tech support has been pleasant, but ineffective.

671

Bluehost - I have paid them for 3 years. After 40 days of my account, they deactivated it and said few of files have Malware attack. Then i cleaned up everything, support team has checked and they have reactivated account. After a week or two, my account was again Reason - all people who had Malware attack they have to pay $ per month extra to bluehost and get a dedicated IP compulsory. Totally Wastage of Time.

672

This host provides many and advanced features as compared to other hosts in only thing is they have very low limit of sending email per hour approx if they see spike in the traffic on your website they often warn you about high CPU and bandwidth usage regardless of unlimited hosting which they have i think this host should rather go for hostgator as it has less restrictions and the offer real unlimited hosting as compared to this host.

673

Horrible Service From Bluehost by Barry Thu Mar 21, 2013 9:24 pm My name is Barry Yesterday March 20th 2013 I joined Bluehost only to discover that your company was under a cyber attack that was preventing me from getting into my NEW account. Also because of this attack on your own website it loaded so slow it timed out multiple times so I could not even get into Bluehost for hours. Today March 21st 2013. I called Bluehost to cancel my account to get a full refund and your employee told me that I had to do this online. However when I attempted to cancel my one day old account your website would not recognize my password. I put in for a change of password but it still would not work so I called your company again! I was told that My MAC Safari browser may not be compatible with your software and there was nothing they could do to refund my money! More Poor Service! So I am telling you what I am about to do if my account is not closed and my money refunded into my credit card account once and for all forever never to charge me again! RIGHT AWAY! If my account is not closed and my money refunded I will simply (back charge) your charge to me myself by calling my credit card company! Since NO SERVICE WAS PROVIDED And NOT AS ADVERTISED is a valid reason they will grant me my charge back. Then I will go to EVERY HOSTING FORUM I can find (There Are 100's Of Them) and I will join them and post a copy of this letter to warn the thousands of people that read them about what you have done to provide a horrible experience while refusing to return my money against your advertised pledge to do so anytime a customer is not satisfied with Bluehosts service on your website and in your advertising! Last I will write a letter of complaint to the Federal Trade Commission to have your company investigated for fraud. Please call me at once to change your mind so you can do what ever it takes to force a refund back into my credit card account since your software will not allow me to put this cancellation through. PS, I have no desire to deal with this situation like this. However I NEVER BLUFF! Barry

674

This is the best hosting company ever with grade A service. You will not find service like this anywhere. Every company should be as efficient and customer friendly like these guys. Excellent job!

675

I was with Bluehost more then 4 years. Last year they raised prices. Several weeks ago they deactivated my account.

I asked 'why' in ticket system and they replied 'site was victimized by comment spamming' (ZBM-56681-700)

It was rubbish, cause all comments was premoderated. I wrote them, but they even do not reply to this ticket more than 10 days. With live chat eventually support replied, that my mysql tables too big and I need VPS or server.

Its funny cause some of that databases don't change in last 3 years.

So it was good hosting, but now it sucks.

676

Well I'm searching for a new host right now, because my Blue host account has been down for the past hour, this is the third time in two weeks, I never got a response from there customer service on the problem, I know what the problem is, I can see the error logs for the shared server, and I share one with a web site that offers music down loads in India, they eat up the bandwidth and are killing my by Bluehost.

677

I own an account at bluehost. They used to be fair, but last few months the service gone wrong. I've opened several helpdesk tickets and no one contact me.

678

My website was recently deactivated without warning. After a number of chats taken by mostly unhelpful/rude staff, I learned that the reason for this was 'intense use'. I tried to argue with them that all my stats on CPanel were well below the max (disk space, email addresses, bandwidth, databases, etc), not least because most of their services are marketed as 'unlimited', and so this didn't make sense. I then received an email from their 'abuse' department (which was insulting, since this should be restricted to issues relating to spam, porn and so on) saying one of my databases was too big and was causing problems to other customers. First, if there's a limit on the size of databases, I shouldn't have been told this in advance, as such limit doesn't show on CPanel. Second, I don't believe my database could've caused problems to anyone, since it is used by only a few people. Bottom line: don't believe their sales lines about 'unlimited' this or that.

679

After being a customer of Bluehost for more than 5 years they actually told me today I would be better to go to a new company. They said 'They are degrading their reseller program' The site performance has been really bad over the last few months. My complaints have fallen on deaf ears. The best solution they told me was to rent one of their VPS's. Yesterday when I paged them about the simplescripts (MOJO) installer no longer working they told me they would inform me when and 'if' it was to be fixed. This is when they told me they are degrading their reseller program. Actually recomended I change to a new company because they know their service is so poor! To me to leave because they have a poor service! This from one of their techs! DO NOT USE BLUEHOST THEY ARE NOT A HONORABLE COMPANY

680

Amazing. Nothing wrong or bad or ugly. Professional support and service, you just want to take them seriously. 99 of their live chat support staff are extremely knowledgeable with the exception of someone whom I suspect needed a coffee break. Would recommend to anyone.

681

I've got sites with 3 different hosting companies and Blue Host is hands-down the worst one I've ever used. Blue Host may be acceptable for a 'brochure site' with not much traffic, but if you have more than two visitors on your site at once, it slows to a crawl. Many times my site has given the user an error message while processing a payment, causing confusion. One customer paid twice because he thought the first payment didn't go through. Blue Host has a policy of 'throttling' your website to save bandwidth for the other sites on the same server. Also they have more down-time than is acceptable. Just avoid this company and do some research before signing up with anyone. There are some great ones out there.

682

I have my website hosted by bluehost for 2 years. I was very pleased with their service, but in the last months my website is unavailable very often. And when I say often is several times a day, every day. For people that are trying to host a business website, bluehost should not be an option. I get some other host.

683

Pretty terrible webhost. They lure you in with promo offers, but they WILL raise prices over time. I was a customer for 5 years and finally took the plunge and left. I am so much happier without them. About 50 of the time you want to log in to cpanel, you'll be greeted by errors. The sites themselves are up, but the cpanel access is spotty at best. They have lots of flashy features no one really needs and charge more than the competition. Don't believe the hype of 'unlimited' web hosting. You don't need it. Find a smaller, cheaper host that actually cares about you as a customer.

684

Bluehost is a great host, I've been with them for a couple of years. There offers are great, aswell as their friendly support. I've told all my friends about them, and family. It is a very stable host for practically anything, their prices fit all boxes and suite all needs. I shall continue using bluehost forever.

685

Blue host has enjoyed a well deserved reputation for decency. However it now seems that they are allowing websites to openly flaunt their terms of service and post Pornography, nudity and profanity. Along with defamation,and racial vilification as well as allowing the staff on the site to impersonate people to defame them. Despite HUNDREDS of complaints, from multiple sources, being lied to by the site owner, Three warnings and two suspensions, bluehost now seem to have changed tack and defends this site. Many links to the clear TOS violations have been sent to the TOS team. Some have been removed but now action seems to have stopped. Bluehost proudly boasts about how many new sign ups they get each month, yet seem to be afraid of losing the income from one account and are supporting a hate website that is in violation of MANY of the bluehost rules. John.

686

DO NOT PLACE YOUR WEBSITE ON BLUEHOST If you do not want to have your website deleted for reasons that nobody has mentioned to you about (even after spending more than 5 years with them without any problem) then do not join bluehost If you would like to be warned before your website is deleted, in case your scripts or databases are causing problems you are not aware of and that could have been easily corrected, do not join bluehost If you do not wish to be treated like a piece of garbage by arrogant staff, find another hosting service If you are already with , make sure you start thinking about moving, unless you are absolutely sure that your site is in perfect shape based on bluehost standard. They will not give you a chance to correct the problem.

687

I was a 4 year old GoDaddy client and decided to give BlueHost a try after experiencing frustration with GoDaddy. In the first week, a maintenance put our new account (and all of our tests sites) down. We only had a few WIP there as we were just testing. We finally decided to transfer some sites and when it was time to take one of our largest client online, we had trouble with the domain. After multiple calls, an unanswered ticket and trying for 9 days (often with tech support on the phone), a technician finally resolved the issue by telling me that the ISPs in Quebec were probably not compatible with BlueHost.

688

I've been with Bluehost for over a year now. I've enjoyed every second of it. Everything about Bluehost is brilliant. It's unlimited everything. It's fast, reliable servers. It's friendly support staff. I would recommend Bluehost to anybody who needs serious hosting.

689

Avoid Blue host!!! I've been with Blue host too long. Too many problems over the years, a lack of basic service and assistance to address problems they claim to offer help with where other companies will not. What Blue host is special at is directing me to search, the web for addressing any issue they fail to address, which sadly has been every issue I've brought to their attention. They offer a multitude of fluff services and their customer service/tech representatives work from home, making the speaking connection poor at times opposed to hard line at an actual company. Far too many complaints to list. Avoid Blue host and invest your money with a company that will actually deliver on what they promise!

690

if your web is too CPU intensive then these dear people from India (people on photo is not reflecting reality) will simply lock you out from your own web site, even FTP access! They don't help you diagnose what is causing CPU bottleneck except kicking you out! What a great thing when you customers expecting uptime from your part. All that happened to me during the holidays. What nice and comprehensive people.

691

If you ever need to put up a business website, don't use Bluehost. Regardless of what 'guru' directs you there thru an affiliate link (hint They're getting paid to promote the service isn't actually good).

Crappy customer service when it comes to billing/cancellations. They give you the run around. I was told that I couldn't be transferred to speak with a different rep or that I just need to 'hang up and call again.' And the hosting is sub-par. Your website is guaranteed to be down at least 5-6 times throughout the year (that's an issue when your income depends heavily on lead generation).

In exchange for the $30 they claim they can't refund me for sites I haven't used in almost six months, I think they should lose out on more than that in potential clientele. Save yourself the headache.

692

Bluehost first experience. I bought shared hosting with price more than market price, everything was fine for two weeks. Installing applications, configuration all just like a But when my ste started getting I started getting 10 visitors pr day, online simultaneusly, thats where bluehost They have special CPU throattling feature, which makes down a site with lot of traffic. And my site was throttled for average 2 hours a day. My visitors started loosing and one fine morning, without any warning, Bluehost suspended my account just by saying my application has performance issues. Eventhough only on site has more traffic, I had 3 sites on the same account. All got suspended and I moved to InMotion hosting within 6 hours. After that my site was never down a single second. During days with Bluehost, site was down for 2 hours day. Eventhough I did not complete even one month, they rejected my claim for moneyback guarantee and refunded money for rest 11 months - the domain registration charges.

Check the site monitor report here for yourself.

After suspended from Bluehost on April 7, 2011, I moved to InMotion hosting same day and you can see the site was never down for even a single second.

From March 19 to April 7, ste was down many times in day, the maximum being 4 hours in a day and minimum is 10 minutes.

site url: So think yourself, if your webiste is hosted to attract visitors, Bluehost will suspend your account for Just for your hobby, if you have a webiste, Bluehost is good especially the simple scripts one click install Vinod

693

Not a rock-solid host, since I've been with them I've had a large amount of downtime, typically a few hours every month, sometimes a day or two. Website downtime sucks, but having no email for a full day really hurts. It's similar to most shared hosting plans, it's 'unlimited' but obviously isn't. This isn't a bad host for you if your willing to put up with them, and you're not very serious about keeping your site or email accounts up, could see it being used to host a casual blog, but not much more. Support is pretty rough, the staff is mostly glorified salesman, wait times are low however, and their ticket system is usually pretty fast. In short, this is a decent host for someone who's just looking for a low price to host their WP blog, not much more though, I would recommend hostgator or media-temple (my current host) over bluehost any day of the week. As I type this, I'm waiting for my DNS zones to transfer so I can be rid of them, MT has been far more reliable.

694

Bluehost just kicked me to the curb today! I run a WordPress Blogsite and evidently I have had some code injection (php) hacked into my site that were phishing files which portrayed me as a bank in UK. Of course I deleted them, adjusted my permissions, etc, etc, but Bluehost didn't care and gave me a 'pro-rated' refund. Geez, all over a Blog site? When I asked for assistance in correcting the situation, they said it isn't their problem and that it was mine!

695

We have used bluehost for three years. Service interruptions have been common. Typical hold time for tech support is 15 minutes. once waited 45 mintues and gave up. Hold time for sales number is three seconds. Currently on hold trying to resolve yet another service interruption. They are costing us serious $.

696

Hi,

My name is Luka, I come from Croatia I was using bluehost for one year, I bought that hosting for my own portal

Billing step for amazing fast, in one day it was finished,

then I uploaded my script, everything worked, I had a lot of traffic in start, but my database wasn't optimized for lot of trafic and lot of then came the magic od bluehost, I wasnt asking for any help, they contacted me on mail, that my script is badly programed, and they helped me to optimize my database, and sql I didnt They offered their time to help After some time (4,6 months) i turned off the portal, becouse less of account ended, but in the future, I will allways use their Support is fantastic, probles resolved in minutes, as I know there hasnt been any system I would recomend bluehost to everyone, their support in first place! form 1 to 5 to grade: straight 5 :=) cheirs!!

697

My site seems to go down almost once a week, and the server I am on seems to constantly get black listed. The tech support doesn't seem to speak English, and gets insulted when you ask for help. Very disappointing.

698

In the last three months, bluehost has had issues with my server three times during peak business hours, causing my site to be down for more than 15 minutes. this evening their entire system went down and the best that they can tell me is that it will take up to an hour to restore. At no point has their customer service or billing department offered to refund any portion of my web hosting fees. If you are running a business, I would not recommend this hosting service.

699

Powerful China host, the host is very fast, China webmaster praise is very high, and won many medals, really good conscience host international export. Speed quickly, the host of the price is very cheap, good value for money, it is recommended

700

When I read about Bluehost, a lot of the reviews about it, I didn't think it was anything special. Looking at their prices, for $ per month for virtually unlimited hosting, I simply thought it was a lie. It wasn't. When I signed up for Bluehost, and got activated, almost instantly, I was surprised at how quick the set up was. Just a few minutes later, after installing Wordpress to test out my new hosting, I was amazed at how fast the systems ran. Soon after, I purchased a dedicated IP, so I could run a piece of software on the server. After about ten seconds after opening a live support chat, a friendly operator accepted my live support chat, and opened a port on the server for me, which took less than two minutes.

Once or twice there was a little bit of downtime, but this was clearly stated on their site, as it was for maintenance purposes. It lasted slightly less than ten minutes.

701

But need to improve on technical support.

702

For the most part, I have been very happy with BlueHost. But lately it seems like my site has been down a few times, and I have always felt that the servers were slower than they should be, so that pages take too long to load. On the plus side, they are pretty cheap, have a lot of good features, it was easy to set up, and they have good live chat support. When I had an issue with my site they helped me resolve it quickly. All in all, I would recommend it for a personal or hobby site, but probably not for a business. I use it for a fanfiction site and a political blog, so if it goes down occasionally it's not the end of the world. But if you have a business site or anything important that needs to be up all the time I probably would not recommend it.

703

Blue host in China is very popular, the main reason is the blue host access speed is very quick, and blue host customer service is in place, each ticket will get a reply within 24 hours. Blue host is very stable. Few failure. I think blue host is a trusted host service provider

704

There is nothing that I did not find in Bluehost hosting. They give you everything. Unlike other webhosts, the web site configuration is very easy. The hosting is loaded with options. The best thing is unlimited hosting space and unlimited domain names. Support is always very helpful and quick to answer. They answer queries very professionally whether over the phone or online chat. I never had any big problems with them. The only problem I had was mySQL connect error, which they responded to very quickly and tackled in 5 minutes. being a pleased customer, I have mentioned and recommended Bluehost in many of forums I visit. The one thing I noticed is that when you sign up for first year they charge you $ a year. But you should know that this is discounted price only for one year. From second year onwards, the cost would be a little higher. But then you wont have to pay for the domain registration ever in life! The cost of Bluehost webhosting is a little higher compared to other ones but it is something you can depend upon.

705

I have used Bluehost for 4 years and have had very little problem with them. I use it both for personal and business sites. Yes, I have had some problems but Bluehost has taken care of them quickly. The servers are shared that is one of the reasons for occasional slow downs but Bluehost has constantly updated the servers and software. The price is decent and the set up easy. For a small or home based business I think Bluehost will do what you need it to do.

706

Though the space and price is fabulous but the customer / technical support in the form of Live Chat it say forever 'Please be patient as we connect you to the next available ' 'If you do not wish to wait any longer, click the button below to end your session. It goes on for soooooo long and finally

707

My email kept on disapearing and it was really anooying and they didnt have a good idea of what to do or when it would be fixed.

708

I have been with Bluehost for nearly 8 months. Generally speaking, this hosting is considered to be an awesome hosting. High as its price is, the performance is exciting. Here I will make a comprehensive evaluation of Bluehost. Fame It is generally acknowledged that bluehost is a superb hosting provider, which is recommended by Established in 1996, its experience and reputation are much superior to other hosting providers, which is a crucial reason for me to choose Bluehost. Customer Service Live chat, ticket and telephone consist of 24/7 customer service. The problem can be solved rapidly by means of live chat. And you will get a reply in ten minutes if submit a ticket. Uptime Hardly am I satisfied with the network uptime of Bluehost, which scarcely reach that they guarantee. It is always down couples of times every month. According to the statistics from , there is only one month in which the network uptime percentage is more than (January, 2011, , down only 1 minute). Accordingly, fortune, to a large extent, is a significantly indispensable factor when you purchase a web hosting. Value Numerous hosting provider maintain a policy that paying a little money for first purchase, but considerably higher price when you renew it. Bluehost is not a exception. From promotion link, it only costs $ every year($ per month). Nevertheless, when you want to renew it, you will find that it cost $ per year($ per month) for one-year-duration. But it is worthy to buy it. Features SimpleScripts, one-click script installs, is a not only excellent but also convenient tool to install trementous quantities of scripts. Free shared SSL can be used by small commercial websites. Conclusion As far as I am concerned, Bluehost is the best web hosting I have used, which performed exceedingly well.

709

I started hosting with them some time ago. I created several small sites which were fine. Because of this I assumed a medium sized site would be ok. I was wrong. I spent months on development only to find that they services are not designed for anything above a 5 page static site. For the cost, there are dozens of alternative hosting companies. What you'll find is that your site will slow to a crawl for no reason. Trust me, I've been in the industry for years and have trouble shot this issue. The reason I'm sure that it's not the coding or size of the site because when I transferred the exact site to another shared hosting company, it miraculously worked fine. What I think they're doing is overloading their servers instead of expanding/ distributing, which is fine unless you want customers. I would highly recommend passing on this one.

710

I was a bluehost customer for a long time, but they've stopped trying. The large storage and bandwidth limits quoted are a patent falsehood. If your app ever approaches even a modest scale you'll be disabled, with no warning, and forced to bounce through several layers of techs unempowered to help you.

711

I'm a developer by trade and have had hosting accounts with various providers for almost 20 years. I'll start with Customer Service which I believe to be an important factor with a hosting account. This is Bluehosts' weakest point. There are a number of issues that contribute to this weakness. Not all their tech support technicians are knowledgeable or qualified, you will likely have to make 2 contacts before having your issue(s) resolved. You will be given wrong, different, and incorrect information until you reach someone that is knowledgeable. Wait times are extremely long and the chat wait time calculator is essentially meaningless. Once you do get a tech they will likely be working with a number of other customers, which likely contributes to faulty information because you are dealing with a distracted tech. To add insult to injury, a large focus of their support will be an attempt to up-sell you to some other service that will supposedly resolve your issue. In my opinion Bluehost customer service is utterly worthless. With respect to features, you get a reasonable amount of features for the money, but in this regard they are not really offering anything most everyone doesn't also offer. You will have to pay extra for useful features, particularly those dealing with SPAM. The price is fair, the $ listed is not accurate. Monthly price is between $ - $ a month for standard hosting, which is on par with their competition. Again, drawback is you'll pay extra for additional features, so plan on paying about $10 a month. You get one free domain registration with your account which is a fairly standard feature. I would not recommend using Bluehost for Domain Name Registration as their pricing is high and there are plenty of other companies that provide this service for much less. With respect to uptime, I haven't noticed any issues here and this seems to be something their pretty good at. Their strongest feature is their CPanel, which is very user friendly and pretty easy to navigate. For those that are not technically savvy this is a big plus. Back when Bluehost used to have good customer service I would recommend them to my customers regularly for this very reason. In sum, their pricing is fair but given their horrible and almost useless customer service you will be better served somewhere else. I have hosting accounts with other providers which granted also have their issues but overall provide much better customer service and a bigger bang for the buck. Save yourself some frustration and stay away from these guys would be my advice.

712

I would like to point our the likes and dislikes one by one Likes 1)ease of use

2)support

3)uptime

4)backend interface

5)help resource

6)support forum

7)price

8)Problem solving

9)least chance of errors Dislikes 1)primary domain being auto renewing(this can be made manual by putting a support ticket)

2) response time for a support ticket ( may go upto 4hrs)

3)live chat support(at times shows some error)

713

The web is riddled with false claims that BlueHost is the best hosting service and it's the best for WordPress etc. Couldn't be farther from the truth. Unless you're willing to fork up the 20$ monthly for their actual DECENT service, don't expect anything remotely great. They're dishonest, they're not up-front about the fees they're charging you, and best of all, they will throttle your website and make it slow, and then blame that slowness on you and your 'plugins' (yeah whatever.) Don't get suckered into this service. Your website only shows a 'BlueHost' page with ads several times a day, without reason, without any traffic but your own. Really, I could go on. At least it was cheap.

714

You can't find a web host provider for this little of money. However, this comes at a price. Reliability is AWFUL!!! I say uptime is about 95 of the time. Had 2 indepent websites run continuous ping to my websites and it was occassionally down. Even the mother site of was down intermittently. If that's not bad enough, FTP was less then desired. There is no true anonymous FTP. See forums complaints on 'anonymous FTP'. Also using Filezilla, WiseFTPPro, and FlashXP FTP, my connection was disconnected at random times WHILE uploading content. See these complaints on bluehost forum too. The only way bypass this is to log onto control panel of bluehost and force disconnect the FTP sesssion. You are allowed 8, but their system kicks you out at random times. I would not recommend this web host. I cancelled after 3 months.

715

I had bad experiences in the past with other hosting providers, so I was worried when I had to search another hosting provider for my website. I opted for Bluehost and I have to admit that after nearly 6 months, Im satisfied for their service. Their shared plans have a good price/quality ratio and their support is always helpful, even if sometimes they are not so expert as one would hope. Their cpanel is very easy to use for a person that is new to hosting and it is really an hosting provider you should chose for your website. Dont go for cheaper hosting providers, you will end up with more troubles. When you buy a shared hosting plan you also get a free domain! So as you can see my overall experience with Bluehost is positive: of course they have still a lot of things that can be improved, but for the price paid their hosting services are great!

716

I've been with them for more then 5years, and have had a great experience so far. Not perfect but pretty close for shared hosting. They do regular maintenance yearly around Aug/Sept or so which causes an outage of a couple of hours in the wee morning hours. Good central location of Ormen UT means low latency The lack of VPS makes it a pain if you need to upgrade your service to the next level. Great Support very understanding and helpful.

717

Yesterday Bluehost's server that hosts our account was down. When it went back, we found all the innodb tables were gone. We contacted them for this and pointed out that this issue would affect all the accounts in this server. But the support kept asking me to restore the old backup or not. I said no and asked them to save the innodb files on their disk. At last they mistakenly restore the old backup and we lost one day's transaction data. To me, their support is amateur and careless about the user's database.

718

Blue host was the first web host I've used, and so far its gone well. I did have issues with my web browser. I'm on a mac, and was using firefox and everytime I would try to connect to the ftp I would receive a message that said the page did not exist. I did call in to the help line and went through various ways to try and connect, which included emptying my cache about a dozen times, and still didn't get an answer (which is why its a 4, but they genuinely seemed to be trying to find an answer as they had someone in the office connecting with firefox) and it works fine on safari. It is a little messy at first, but after a while you get the hang of it. So far no big issues have happened that would cause me to advise against bluehost.

719

After being a 5 year customer Bluehost deleted all 8 of my live sites, 3 in development because of a late payment. I then requested a full refund and all 3 operators agreed to a full refund. This is not what happened. After several outages this year and no compensation to any of my clients I have ended a 3 year run with them.

720

I have been with Bluehost/Hostmonster for nearly 4 years now, and will continue to extend my subscriptions as long as they provided the same service! and the service, which is keeping me with them. in terms of uptime, in past 4 years, I only experienced for 25 seconds - and thats about it, may be other customers might have other thoughts, but I have told you my experience. Technically, this is not a UNLIMITED file service, as there is a limit of 50,000 files, but for people not using the service for Torrents sites etc, this is a very good service. Speed has always been good enough, infact I found it better than YouTube as when streaming media content off the BlueHost/HostMonster servers. In terms of Help/Support, they really make you feel like you are the only one being dealt with, and it shows in the output as well, in my time with them, I think I have to contact them 4-6 times, and my query was answered/solved within minutes (Maximum time I experienced was 3 minutes) In terms of value, the simple script installer comes with Loads of scripts (some free, some premium), and I dont think I will be able to even use 10 of them in my lifetime, from e-commerce, e-eduation, blogging, forums, you can find ANYTHING there (constantly updated), Thanks for simple scripts (against Fantastico, as their scripts takes ages to upgrade). recently they introduced a proprietry CPU Status, which to many is a pain in the neck, but to me, something really essential, as you'll know if your website scripts needs working, you can see your CPU log, as well, on other hand, its shared service, so someone else's script putting loading on CPU (without them knowing about it) wont kill your site's performance. concluding, if you are looking for decent host for small to medium hosting requirements in long run, Bluehost/hostmonster is the one to go for PERIOD. once your requirement increases in terms of files, performance, you can always look for dedicated/Virtual options. in the end, things that I would like them to have, was options of Virtual or dedicated hostings, its a bit downside, all they do is shared hosting.

721

Signed up with Bluehost beginning of Sept. Did my website and everything was great other then they double billed me and I had to get money back. Problems from the get go and they had to re-name the access file for it to work. Went away for holidays and when I got back couldn't access my website through CPanel, kept getting 404 error. They said it was conflict with their xtra software I loaded and should remove it. Did that and still 404 error. They backed up my files and I tried again still nothing. End result was they couldn't fix problem and I'd have to delete everything and start over. I immediately cancelled my account and they only offered less then 1/2 of what I paid for a website that was up for just over a month. They are a joke. They were quick with their responses but they obviously have amateurs working there. Stay clear of them. If I could prove it I'd say fraud should be brought into this. Waste of time, effort, money and a complete ripoff.

722

Their service is great! Both sales and tech departments. Thank you guys!

723

Incredibly disappointed in not only the uptime, but the customer service. I was told that when I upgraded to VPS hosting the down time would be minimal if at all. Once I paid for it I was told the down time could be 4-24 hours. Currently have been on hold for 40 minutes with no real Hoping to get some soon.

724

Bluehost is one of the most reliable and affordable solutions on the global market.

Their features are suitable for both professionals and newbies. The Cpanel administration is running very effectively, almost any updates/requests/changes are applying immediately. No need for waiting on cron jobs. Its almost like you have a VPS, but without the hassle of maintaining and updating the envoriment.

The only bad thing about BH is the CPU throttling. Its a holistic thing which only BH's engineers know deeply, and it is poorly documented and monitored. You have no control on you CPU usage, you can't manage your cycle times or limits. For an avarage user this means unbalanced response times and site load times. After you run out of your CPU throttling limit, your site becomes slower and slower. And there's no upgrade option, only if you move to a VPS of an other provider.

So in a few words: if you have a site with not too much traffic, this provider is highly recommended, but if you need real performance, you must move on to preferably some cloud based solution.

725

I've signed up with dozens of webhosts through the years and NEVER had this much trouble setting up a new account - and NONE of them have asked for a copy of my driver's license and credit card!! If you're trying to setup a site fast, DON'T USE BlueHost! 2 days of trying to setup the account - finally I called them on the 3rd day and was told I had to send them a copy of my license and credit card. I asked them to please wait while I send it, and they said NO ONE WAS AVAILABLE TO REVIEW IT UNTIL TOMORROW! This, combined with people just didn't seem to care about me as a new/potential customer means - AWFUL customer service!

726

I am very pleased with the hosting service you've provided. Thank you guys, thanks a lot!

727

We have used Bluehost for approximately one year and found them to be deplorable. We built 8 Word Press web sites set up for e-commerce on a VPS with 6gb RAM, 6 CPUs and a 60 GB HD. Our websites are integrated with 163 twitter accounts, eBay and Amazon. On Cyber Monday, Dec 1st, 2014, Bluehost crashed and literally rendered all our websites useless and a whole years worth of work for the Holiday shopping season was lost. Today is Dec 6th, 2014 and BlueHost is still down. They have offered no explanation except to say they are working on it. Our losses so far this holiday season are in the tens of thousands. I would only recommend BlueHost to my competition. We can't even get at our data thru ftp to transfer to another host provider. We have 263 emails addresses that are completely useless. Our staff cannot communicate to any of our established routines due to the Bluehost inability to provide a stable environment. BTW, iPage is a sister company to Bluehost sharing the same hardware. BEWARE !

728

These guys are awesome, i've had them for three years and they are always up and running (unless you download and install the wrong plug-in for your wordpress site)... but you can call their customer support and within minutes, they'll have you up and running and excluding my plug-in error, the server has been up 100 of the time (and i have about 30 domains with full they're not pointed or parked)... definitely get them!!1

729

I have bad experience with Bluehost tech support. Finally after days of fighting with the CloudFlare problems They deleted a part of my databases. Do a backup before contact with Them. Finally a problem was solved by My.

730

Thank you Travis for helping me out with my web site! BH support is the best!

731

It has been nearly 2 Months after shifting My Web hosting from Znetlive to Blue host and I have seen the result in my performance of my website. They Server are extremely Well Maintained and So Fast that my WordPress Website take seconds too load than my old host. I am on they Shared Hosting Plan and I faced a little-bit issue with they cpanel to understand as they have completely change the look of Cpanel. The Support was bit disappointed as it takes time to Get Answers from them on phone and chat both. Well As per Performance I would Recommend Bluehost to any person who want to setup an basic hosting. And Yes Bluehost Rock.

732

They are very professional and i would highly recommend them. Specially i love their control panel since its user friendly. In the last 3 years my sites went down only couple of times and that too only for a very short period.

733

Service was horrible. Fees and options are not explained in set up. I was charged twice what it said in set up. Called the same day to cancel, has been long process. I would not recommend this service to don't deserve any stars.

734

Overall I give Bluehost a strong 'A'. The sign-up process is simple and fast. cPanel makes it very easy to manage all aspects of your website. For the last 5 days my site never went down.

735

I am delighted with Bluehost. I am a small business owner, author, and co-founder of a non-profit. After a bad experience hiring a programmer who used Joomla I transferred my site to Bluehost. Prior to hiring the programmer I had experiences with another provider and with GoDaddy (via Google). I was extremely unhappy with GoDaddy. At the time I could not figure out how to move my site to HostMonster despite many hours attempting to do so. I eventually abandoned the URL because of my inability to get it to work on GoDaddy as I wanted it to and inability to move it. With HostMonster I was not receiving the help/guidance I needed. With Bluehost my calls are answered and I have been patiently provided with the assistance needed to learn how to manage my sites and get them to do what I want. I have called many times and received great help from people who speak a language it is easy for me to understand-- English. I feel confident in my ability to get help when needed at Bluehost based on the help I have received so far. I've probably had 10 calls to them, some lasting more than an hour.

736

The support from BlueHost is extensive in it's existing forum based information and tutorials. I have never had to actively contact BlueHost as their existing information is excellent. The have both forum based information and video help. The technical expertise needed to use BlueHost are simple (depending on what you want to do). I sub host a domain on my account and installed a WordPress blog on this - the WordPress integration is excellent. No fuss and very simple! I would, without hesitations recommend BlueHost. Their administration panel is intuitively set out and their low monthly costs make it a great hosting solution.

737

I was with Bluehost for a few months. I set up an account, along with the Certificate, that certifies your website virus free, and uploaded my site. Within a month, I received an email, saying my account/domain had been suspended for a Terms of Use violation, and contact them within 15 days I contacted support, and they said it was in fact not a TOS Violation, but a chargeback. I tried logging in to my account, after is was suspended, because on support they told me, to log into my account, to renew it, and it wouldn't let me log in. So scratch that. 2 weeks ago, I received an email, saying the chargeback is complete, and another email to contact them/log into my account, renew my account, or it will be deleted in 5 days. My tip is, if you ever get an email, saying your account/domain was suspended for a TOS Violation, contact them, cause the email is lying. I'm now with a host in the BETA Stage of hosting. Great support, and .tk domains. Don't believe Bluehost emails! They lie!

738

For sure Bluehost has the best tech support available immediately! Thank you guys! You are the best!

739

Hi all,

I think this is the better choice than others because they win confidence of their customers. Some days ago me and my brother decided to take hosting services of BlueHost for our blogs. Today i think that was a superb decision i have ever made. BlueHost's dealing with us is unique. they look after of every website which they host. their trained staff, 24/7 services, money back gurantee and one click install is really great. i want to salute this hosting company. I have not enough knowledge of website building but my favorite BlueHost makes it simple and interesting for me. There prices are low from market with 100 percent satisfaction. they are not new in market, they have 2 million customers world wide. BlueHost is a back-bone for my blog. I think it is fantastic for all type of websites but it is superb for my blog. last but not least it is a complete hosting solution for online world.

740

Switched from Yahoo hosting to Bluehost years ago as my hosting needs became more demanding. Was and still is the best or among the best in terms of price per month and the number of features you get for the price. I now have 3 separate accounts, hosting over 15 sites and am very happy. Have only ever had to call customer support once and it was handled more than satisfactorily. Anyone who is brand new to hosting may require a bit of guidance when starting out with thier Bluehost account, but anyone with basic Cpanel experience up to professionals should be able to accomplish everything they need with Bluehost. Have and continue to reccomend this to friends.

741

Repeated problems with billing errors. Domain registrations set to NOT renew automatically renewed without permission. Incorrect charges eventually reversed, but not without a hassle. Terrible customer service. Wish I had gone with someone else.

742

Sales department at Blue host is the best. They are right there when you need them. A web hosting!

743

They deactivate my account because the address in Dubai didn't look like real to them. they email me and said we diactivate your account because we couldn't contact you, but no one has contact me ever. anyway after 30min waiting in chat session they asked me one question to verify the account which is absurd.

744

Bluehost Rocks!! Never faced any problems since i am hosted with them. They have always handeled my quries very professionally and quickly. Their just one plan is very cheap and flexible for everyone looking out for hosting. Their User- Freindly Cpanel is very simple, powerful and easy to use and configure its like administration made easy. I loved the Fantastico Installer which install scripts very easily. Bandwith is so much that you will never run out of it. I have used many hosting since years but had some or the other problem every month. But i must say Bluehost is just like hosting heaven. So don't just sit and think. Just go for it !!

745

I am using as my web hosting service for more than one year now. And I must report what it's going on with my account on this web hosting because it's unbelievable! It's a nightmare. I am having problems with my cpanel and email's password; I am having problems with my websites, which suddenly start missing pages, missing files ... I strongly believe somehow Bluehost is an unsucure Someone inside bluehost is infiltrating into my bluehost cpanel and deleting and changing passwords, files and databases. Or letting someone else have access to my account login info to do all these things mentioned. Because I don't believe on internet ghosts, must be someone! Sometimes I am not able to log into my cpanel with my own password; sometimes I make uploads through FTP, and the files doesn't get uploaded they just vanish; today all pages from my e-commerce are missing. I have contact them about all these matters at abuse@ But it doesn't stop the matt

746

BH is the definitely the leader in web hosting industry. Best of the best web host!

747

They advertise CPanel hosting. But after you create you account you find out that they build this into their system and make you pay extra for functions that are actually part of CPanel. They should advertise that as 'Partial CPanel'.

748

I wanted to had a hosting service because i wanted to give my girlfriend a surprise, a fully working website that showed every moment of our relationship, photos videos, texts, everything that i could upload, but i got dissapointed at the uploading limit that the sited supported at that time, got no response from customer service or helpdesk about that, other thing i keep receiving was the 500 internal server error and that was making me angry, because the website needed a lot of and it was imposible for me to work on it because that error, i wasnt happy, something really and for some reason the cache wasn't updating right for me, i was really dissapointed but since a friend pay it for me i wasnt I dont want to say its a horrible hosting, just that it didnt worked for me, this friend has a website with them and he's going great, so in the last years they might have come up with somehting better.

749

I asked for help to recover a single folder, because the Backup files were incomplete (!!!), and they just wiped some vital Drupal files. Their customer service is bad.

750

Best web hosting company. I switched from Lunar pages and I am very happy with Blue Host.

751

Bluehost is one of the best host provider ever seen. I believe its really very cheap and their support is really awesome. I think you all can choose this wonderful Bluehost services. And I believe Bluehost always rocks for me. Bluehost provides the best support and their sevices are awesome. They will help you at anytime when you will need them. So, If you plan something very good, cool and awesome then you can refer to

752

The good: Bluehost is great for your first hosting experience. It is very easy to set up a site with them. Their prices are very cheap, and they don't bury you with tons of different hosting plans. In fact there is just one! They offer most of the basics for getting your site up like Cpannel with Fantastico. The not so good: Just because they plaster the words 'unlimited' all over their front page, do not be fooled! They cap almost everything to ensure you don't use too many resources. They cap how much CPU you can use, how many processes you use. They limit the emails you can send out to only 50. They limit the number and size of files you can store on the server. And they will not let you store any files that are not related to your websites (ie. you cannot use Bluehost as online storage) Their online support is not very good. However the quickest way to get in contact with Bluehost is through the Live chat feature on their front page. Once connected, they handle basic questions very well, but ask a more complicated question that requires work on their part and suddenly you realize how competent their support staff is. Their email/ticket based support is a joke. Don't expect to get an answer anytime soon using this method. In conclusion: Bluehost is great if you have a small scale site that does not require many server resources and you don't require any special configuration on the server. Also, Bluehost is great if you are looking for a cheap hosting solution. Bluehost is not so great if you want good or even mediocre support, or if your site consumes even a fair amount of server CPU/resources.

753

is awful. The tech support refused to fix a problem with the server my site was on. The server is very slow. It takes more than 30 seconds to load cpanel. The tech support tried to blame it on a program I installed, This program is not active and no background processes exist and yet they still refuse to fix the problem. Instead they sent me a email explaining how they JAIL you for using up the CPU when in reality my site did not use any of the CPU. I am going to cancel my account. I am also going to spread the word on all of the forums .

754

Bluehost has a great price, but you get what you pay for. When it comes down to what counts -- day in, day out uptime -- it falls way short of anything you can count on for business purposes, let alone web commerce. Signing up is straightforward. From there on out, things are ok . . . until they're not ok. The admin interface is the kludgey cPanel, the webmail interfaces are adequate. But you don't use those often, so no big deal. Tech support is available by chat, which beats the hell out of sending trouble tickets off into the ether, but ultimately the first line support relies on the tried and true '10 stupid user tricks' model. Okay, you don't need tech support often. But, when the server your site is on gets overloaded, and again when it gets upgraded, just go to the beach, the mountains, the mall, wherever, because your site and email won't be back until they're back. What do you expect for the price?

755

Blue Host is awesome! I have been using them for 2 years and they always assisted with my concerns and were very helpful. I would recommend them to anyone looking to host a website especially, a Wordpress site.

756

I recently created my site at bluehost. I have now been here for a week or so, and must say that I am pleased more than I ever hoped to have been. Their sales staff was great at helping me get things ready to go. And their tech support has been amazing at helping to make sure everything is just perfect. My website run without a hitch, the stats and features you offer are beyond value, especially for the price you charge. Their cpanel is so easy to use and they have simple scripts which ready to go for peoples, who don't know lot about technical stuff. I just wanted to take a moment to thank bluehost and make sure bluehost are aware of the great work your staff is doing. I will be hosting my site with bluehost for many years to come. And will be recommending it to others.'

757

Maybe there customer sevice is linked to the owner Matt Heaton i found this statement on reply to ANOTHER disgruntled CUSTOMER like myself my dealings with them are short of unbelievable i have been in business for over 20yrs and i will never have dealings with them again a very unprofessional organisation and pathetic customer relations Ã¢ Matt Heaton Ã¢ QUOTE Ã¢ Ã¢ I am far too busy, far too disinterested, and value my time far too much to concern myself with the personal views of customers. I just donÃ¢t care.Ã¢ Goodluck with that attitude

758

My site is offline, the first and second level tech support are idiots -- they dont even know what 'ping' means or is let alone how to use it. Basic concepts go WAY OVER THIER HEADS. I'm moving my site somewhere else.

759

my business knew no bounds since the day i got introduce to BlueHost, with 100 service uptime Bluehost stands out from the rest with great support and affordable services.

760

I was a costumer of hostgator before i go to bluehost, I really dont liked its costumer service and the uptime was very poor so, for my needs, and bad experiences with some other hostings, i finally take a advice from one friend and i move to bluehost. In my experience with Blue Host, It is a good hosting service provider in my opinion cause it has a very good prices for the services that they offer and i like their features like its tweaked cpanel that allow all kind of users manage it without know some of the technical issues, i like too the fast way to buy domains and add ons domains in the cpanel. Other good thing is the ftp speed. Respect to the Uptime of my website, i think that it isnt in 99 but its near to 97. I dont know how the support service works cause i really havent ever needed it. I think that in my country (colombia) the charge of my websites hosted in bluehost are a little slow. Finally, i think that bluehost is up to average webhosting services and in my little expertise, i can say that they are very professionals with their bussiness and i recommend this to all people that need a basic and intermediate web hosting service that have a good uptime service and that they live near where the datacenters of bluehost are located( i really dont know where :P ) for a good (but not cheap) cost.

761

They have 2 of my business shut down. No websites, no emails! This is second time in last 12 months that this has happened and they can't tell me anything. Where the problem is, what the problem is, or most inportanmtly when will it be resolved (hours, days, weeks)? I asked why it wasn't backed up in cloud? They said it would be to expensive???? Told me I was abusive because I kept asking when the problem would be resolved and kept asking to speak to higher ups. Sean the supervisor threaten to cancel my account, by saying 'we don't like customers like you, How about we cancel your account?' Then sent me to an automated system. Very nice bite the hand that feeds

762

After several problems with HostGator, I decided that it was time for a new host. A friend of mine mentioned SolonetHosting. I contacted them and asked them a few questions, and I was immediately hooked. It has been several months with SolonetHosting and all I can say is wow. SolonetHosting has provided me with personalized support and outstanding uptime. When ever I had a problem they were able to solve it quickly. SolonetHosting has a customer for life!

763

I tried BlueHost as a result of other reviews on the Internet. I made a few pre-sales chat inquiries which were responded to within a minute. Excellent I thought. I decided to dip my toes in the water and signed up for the mid level hosting package. Unfortunately, it was downhill from then on. I'm familiar with cPanel and thought I'd be able to jump right in, setting up WordPress with a new template etc. but I wasn't getting the responses I had expected. To cut a long story short and after a couple of attempted Support chats and tickets, it turned out that the server supposed to be hosting my new site was down. Not a good first impression! What bothered me was not just that the servers were down and stayed down for 24 plus hours (down even at the time of writing this review!) but also the service level of the tech support. Not only is the chat wait far longer than pre-sales but the staff are obviously so overwhelmed that you can get bumped off the chat session for no reason, simply to bolster their 'completed' sessions I suppose. One ticket response I had said 'The server is down. We have no ETA'. Hmmm. I was a new customer, why not allocate another server? I tried a number of different avenues to resolve the issues but there was a stonewall in each case. The feeling quickly grew that I couldn't trust BlueHost with my customers and decided to cancel the plan and the extras I had ordered through them. That was the easiest part! If BlueHost could deliver on what they promise they would offer great value. However, from my experience, they obviously cannot.

764

It's good to be their customer and I sometimes think why I didn't purchased their hosting account from the beginning when I started building websites and purchasing hosting with some other companies.

Their support is quite okay. Not very good but reliable and knowledgeable technicians are always online to help me whenever I need them.

Bluehost have always handled my issues very carefully and helped me out in every way but in one thing they are not helping at all which is when my site got hacked, they simply said to check the logs yourself and didn't checked even once! I would recommend every webmaster and have recommended already to my friends to buy hosting from them as they are very reliable and supportive and make sure your online business is not too big as they offer only shared hosting plan. Bluehost is the best I have seen. It's a great value for your money and I personally got them many other clients by recommending them. Overall BlueHost rocks!

765

I signed up for BlueHost for a 2 year term, for the Pro Account. When the term was up, I chose not to renew. I was charged over $80 for 'services' in the plan that were supposed to be included. Even though I had opted in to the free services while the plan was active (SSL Certificate, Domain Names), they were not activated on the exact same date that I purchased the plan. This put their billing off sync with the plan, so there's a charged no matter what. This was not made clear when I signed up for the plan. Extremely disingenuous. These services are not prorated, so you are charged in full at the time of non-renewal if you ever choose not to renew. To be clear, I did not cancel my plan. I just chose not to renew when the term was up. The consequence was multiple fees for services that were supposed to be included in my plan. I was on the phone for over an hour and it was a complete waste of time. I suggest using a hosting company that truly does not have any hidden fees.

766

I was unable to upload files to their server despite using several ftp clients. I even tried using their own 'unlimited ftp', in two different browsers, and it wouldn't even connect. I called tech support, and the guy didn't have a clue about anything. He concluded with 'everything seems to be working fine on our end' and 'I don't know why it's not working for you.' I was able to connect to another server (different company) just fine, so I know it's not on my end. When I called back to complain, their phone system started cutting in and out, and I could barely understand them. I finally decided to just cancel the account and requested a refund. They deducted $10 from the refund for domain name registration despite the fact that everything I read on their site said domain name registration is free. Poor quality, poor tech support, poor customer service, and a rip-off to boot. Now I have to start all over with another company. Save yourself the nightmare and go somewhere else.

767

Bluehost is one of the worst web hosting services out there. I won't say which web host I switched to so that this review is honest. Bluehost used to be fine, about five years ago, but over the past couple of years it has really gone down hill. First, there have been a couple times I called in for support and they just couldn't help me. I described my problem, and after a few clarifying questions and getting through a few scripted answers from them, there was simply silence and 'sorry, we can't help you.' I ended up figuring out the problem on my own (Java security update). Mostly, the support had been great. By far, the biggest problem is server down time. Sometimes, my website would take over 30 seconds to load if at all. My site would never load in under 15 seconds. Accessing the Bluehost site was slow as molasses. Same situation, I click something and would have to wait a long time for it to load. For example, If I wanted to access Domain Manager or my emails, the wheel would continue spinning, sometimes indefinitely until the connection timed out. Very frustrating. I've read that Bluehost has a policy of over selling their servers. I believe it. My new host is LIGHTNING FAST, the way it should be. My site loads so quickly now I almost cry tears of joy. I didn't know it could be so good. I've told all my business friends who use Bluehost and have the same slow load times to switch over to somewhere else. Wordpress DEFINITELY should not be promoting Bluehost. I'm not sure if my experience with Bluehost is unique, it seems like a lot of people like it. But for me, it's been an absolute nightmare.

768

Well, I started venturing into this website tings by May 2008 and realized after a few months that I need a paid hosting to get started. Free ones won't do for my big ambitions. But I was not ready to spend out huge bucks. So, after doing a lot of research when I was getting more and more confused I stumbled on to Bluehost. And believe me I am so happy I did. Cost- Though normally it costs $/month, I signed up through an offer from some site for 2 years at $/month. Very cheap in my opinion. Flavors- Unlike other hosts, Bluehost only has a single offer and gives almost everything you can ask in a shared hosting in it. What I got at $/month would have cost me 10$ at other hosts for sure. Features- You can host unlimited domains and get unlimited disc space and bandwidth. Surprised? No, they don't mean limited, its really unlimited. Fair Usage Policy states that there is a limit on CPU usage at a time but bandwidth and disc space is really unlimited without any fineprints. You get all you need- Fanastico, Simplescripts, PHP, Perl, 50$ Adwords voucher, 25$ YSM and Miva each and more. Comes with the latest CPanel too.

The only little concern is that your MySQL is limited to 100 but who uses so much in a shared account anyway? Performance- Bluehost is fantastic in performance, Period. Never had any issues upto now. Good page load speed, fast script installations. I never got any downtime. A Support- Just needed to contact support twice and they were very knowledgeable and prompt. Answered my queries instantaneously and were infact eager to help. Got my identity confirmed for Adwords code in minutes. Value- When I get features and performance of 10$/month host at $ you know its a steal. Even if I had bought it for $ it would have been a steal for that sum. Conclusion- If you are in need of a shared host with top notch performance, this is the one. Don't think about anything else. You can search about its flaw. I guarantee you won't find any. They also have a great affiliate system.

769

Good value and setup is quite good and easy to use but am moving because of security issues. They say they can't be responsible for third party software they install on their systems but all the same after reviewing the compromises on my account and reading other peoples experiences I have to believe they need to do a better job at locking things down. The one click install of CMS's and blogging platforms is easy but perhaps they could adjust the default install parameters such that they are more secure. I am also still not convinced that the compromises I experienced were due to third party software exploits. Very strangely I had some HTML only sites that were compromised and I am left scratching my head as to how third party software could be to blame for those compromises. Well priced with good features but feel security is problematic and so was dealing with tech support.

770

BH advertises unlimited space. Well folks the advertising does not equal the 'Terms of Service' ('TOS'). So when I backed up some of my local drive to BH and some files related to my sites, BH suspended my account WITHOUT NOTICE. This has happened to a number of people on the BH forum. BH decides if you are backing up or archiving files, then it suspends you without notice. So picture this, you create and sell websites. One of your customers backs up his local drive or some of it, or just backsup the sites future pictures: YOUR WHOLE HOSTED ACCOUNT GETS SUSPENDED WITHOUT NOTICE. What do you tell your other customers? Nothing to say as they jump ship because all of your accounts get a message that they have been suspended. BH advertises UNLIMITED but htis is not true. Instead they tell you what is limited by suspending your account without notice. I would cancel them now, but I spent money moving some of my Joomla sites to BH. False advertising=avoid BH

771

I have used many webhostings websites, BlueHost is my favourite website, it has great uptime, support and features better than anyone.

772

BlueHost is what I would call an All-Start website host. With a nice low fee, a great uptime, and the features of the major hosts; what more can you get from a website host? BlueHost may put you on a shared server but having a OS-48 BackBone server an almost 100 uptime, and a low amount of users on each shared server you almost forget your on a shared server after purchasing your account. Support Wise, BlueHost has been known for having one of the biggest and fastest customer support times in the industry with their sister site HostMonster. For live support time I usually do not have to wait more than 10 minutes, phone wise the longest hold time I have received was three minutes. The way they handle your problems, issues, or concerns are one of a real host that will be here for years; they are no doubt the A on the hosting test for myself. Problems are fixed at max within 24 hours and they usually have an answer for everything; no more hosting with lies. BlueHost and HostMonster are really for customers with a little more than higher knowledge of how to upload, update, and edit using FTP and the program cPanel. Accessing and editing your site is instant; no delay factors at all from purchasing to starting your website. I just recommend you understand FTP and cPanel; this is not the host if your looking for a website editing program like FreeWeb's because you will not receive it. The only one problem I have received with BlueHost would have too be one server offline charted; and it was for 5 minutes, no biggie. BlueHost is a host I would no doubt reccomend to friends, family, enemies, anyone I come in contact with looking for a website host. Not only are they affordable as stated above the features are just great. The only problem you may have is SSH/Shell Access is NOT instant; you will need to fax them your photo ID in order to activate this feature. On a scale of to rate this host to rap up; I would rate it a 105 without hesitation.

773

They blamed my ISP for stalls when I use 3 different hosting services and have connected to them in different states on different ISP and the one that always craps out is Bluehost. I also get different solutions and usually need to call 3 or 4 times before I actually get help

774

They have popup ads in the site panel (Anti-spam ads ironically) that they refuse to remove. When I inquired about how much of a refund I could get as I didn't want to look at popup ads in already paid login area, they deleted my account. An accident, certainly, but a common thread of how they don't listen. I also had to fight to get my site off one of their old server boxes that kept having kernel panics and rebooting. They said they were doing me a favor. Hello?.... the servers need to be up! They are very nice and friendly. Site is clear and professional, but I would think there's better hosting options out there.

775

BlueHost sucks:

Due to the bad support my WP site never went live- I cancelled my service and they refunded the prorated charges minus - the free domain they talk about is a catch : if you cancel your service prior to the end of the year, you will be charged for sure the domain is yours till end of contract but that is nothing close to the meaning of free domain. If I knew- I could have used my own existed domain name rather than using a new one. Interesting part is that before I purchase the service I did ask about all the fees that may be involved in canceling and everyone assured me that I lose the cost of hosting on the months I used it- and that's all. When I complaint about the , they said it is written in the terms and condition I agreed on. That is correct: there is nothing I can do about it. So be careful : don't trust BlueHost support when they tell you something. read all of those 2000 pages of terms and conditions.

As for support: every time I was getting live help, it took them a while to figure out what the problem once they were ready to do I was receiving this: 'sorry, I have to take the mandatory break now- next person will continue taking care of your next person had no idea about the issue and I had to start all over was many hours explaining and no result. Like a dead loop.

Again: blue host sucks. I lost money- time- and really frustrated with their process. I am sure many many places are doing a much better job than bluehost.

776

I've been with Bluehost over a year and if you have a website that relies on MYSQL never go with them because your actual uptime will be less then 70! My error logs are filled with Connecting to database, Can't connect to local MySQL server through socket '/var/lib/' (2). Without it having to do anything with your own database / website. This happens EVERY week. Also they have a very strange limit on simultaneous downloads. I have a site with working hotlink protection and /- 500 unique visitors a day and they SHUT DOWN my whole website without notice because according to them 1 file was being download to many times simultaneous. After asking they couldn't tell me how many it was. Have had contact with support SO many times but error keeps coming back. Would NOT recommend Bluehost for any serious webmaster!

777

We had a full 24 hours with our email and website down. Each time I called customer service they told me it was a problem with hardware on their end, and it would be resolved within half an hour. No one ever apologized, and the tech people several times told me this was an unreasonable thing to be upset about. I told them I would definitely be switching at the end of my contract and they said, 'Good luck. See if this doesn't happen to you somewhere else.' I can't believe that's what they call customer service.

778

I have been using BlueHost almost from day (it was their first week when I opened my account with them). I have had no problems very little down time, I did have my account suspended once due to spam/crap on my site used for fishing. Tech support helped me get it removed and get back running. I have a low trafic site so I dont want to rate Cpanel and tons of scripts to get you started.

779

I have used blue host for my web sites for 8 years and always found their technical support and up time excellent. It has slipped in the last year or so. They have the most restrictive password procedure that I have ever experienced. Its 50 times for restrictive than my bank. Their automatic response to reset your password often does not work at all. It has become such a hastle to deal with them that I am moving my web sites to a new host as soon as I complete my research so I don't go from bad to worse. I would not recommend Blue Host to anyone.

780

BlueHost is great, great in value, great in services, great in support.

781

I am almost computer illiterate but needed to build a website for my wife who is a writer. We couldn't afford to hire a pro so I surfed the web and came across Bluehost. From the first phone call it became apparent that I could accomplish this task with their tech support. I called 4-5 times a day, asking the most basic questions, and never once was treated like a dummy. The support people were friendly, patient, helpful, and effective. I was advised to use Weebly for my site builder because it was the most user friendly. Great suggestion! It took me 4 days to create 4 pages--not your 'create a website in 20 minutes' speed, of course, but pretty fast for an old coot like me. In short, the site is up, looks great, and I would highly recommend Bluehost/Weebly for anyone with similar needs. And, at $ a month, the price is certainly right!

782

Hi, I have 3 accounts with bluehost and I have recommended 2 of my clients, my first account (almost 4 years old) was suddenly marked for cancellation, they only told me that it was using too much resources in the server (btw, they offer unlimited bandwidth, space, emails, 100 was only using 5 databases for hosting 5 websites) they only gave me 15 days to backup everything and change hosting provider, they didnt gave me any chance of arguing or at least a specific reason, of course I will cancel my other account once they expire and I wont recommend any of my clients to bluehost. I'm completely dissapointed, customer service was awful, you are just a piece of their income, so they can cut you at any time.

783

Bluehost offers just about everything one could ask for. Their customer service, however, is not sufficient for me to remain a happy customer. When online chat times are measured in hours, that is not OK.

784

Bluehost used to be a decent host. These days went from bad to worse. Support takes at least more than 10 minutes to respond to your question. I purchased a SSL certificate more than 10 days ago and it was not implemented. Ive contacted Support 4 times already for this issue and nothing. Very frustrating!

785

I cannot access my cpanel, i have called them several times and each time they say the problem will be fixed within a few hours. It has been a week since the problem started. Horrible support.

786

I'd only had minor problems with Bluehost (short down time, a few snotty exchanges with tech people, didn't think what I was being told was true a few ); but then this week came along. They are saying the server I was on had a DDOS attack. Perhaps that is but since so much of what techs told me during the event was not true (how when I could call them what I could ) who could say for sure. They admittedly delayed moving people's sites to other IP addresses until very close to the holidays and then just blatantly 'blew off' customers (like myself) who still had unresolved issues. They deserve to be rated low for that.

787

I am really sick of the uptime of my website. So i decided to use BlueHost, recommended by my friend. Switched to BlueHost, using it for 3 years without any problems. My website runs smoothly without any hassle.

788

I Will NEVER EVER thrust my files to Bluehost!! Moving 41 sites from that insecure place!! I have normal sites made with their tools and secure passwords but I was hacked and they donÃ¢t careÃ¢ they say this is my problem and point me to the Terms of service! So, I going were they care for our files and itÃ¢s not so easy to hack as bluehost is!! I was a bluehost costumer since 2006.

789

Granted, my site was subject of a phishing attack. I worked to eradicate the problem and remove and disabled sections of my site working with tech supp. They were happy, I was happy and we thought we fixed the problem. I paid a little extra to have my own ip address just to make sure my problems didn't effect other sites (nice guys that I am). Next thing I know, wham, the site is deactivated and I have 15 days to remove my data. No discussion, no explanation. The 'Abuse' customer service person could not have been more rude. As long as things are good, Blue Host is great. But when you are the victim of an attack, be prepared to receive the old heave-ho -- with NO warning or chance to discuss further. Don't take this chance with you business, stay away from Blue Host. They are based in Utah, check the Atty General in that state. Also, we sites down a LOT! Don't chance it.

790

I've been a basic client for 2 years and service has been good value.

Then when my web site started to get loads of connections I had to switch

to a VPS hosting, that costs 20 times more 90USD per month. What a bad switch! In the last 4 months I've had 2 refunds due to my server's uptime

that's been outrageous! The server's been down for more than 48 hrs! OK, they give a refund, but with a 48hrs downtime with on line selling

services server, I've lost loads of sales. So while looking at the terms and agreement, I've found out that

there is no uptime guarantee in terms of , just goodwill! This is the aswer I got from bluehost:

We strive to keep it as high as we can on a server level, but offer no guarantee on it. If their striving is enough for you, go for it. At the same time, if you're late 4 days for the monthly payment, they

just switch the server off! That is the only guarantee you can have!

791

I wanted to create a small WordPress website and I decided to host it on BlueHost shared hosting because they are reccomended by WordPress themselves. I must say that they are really good. They actully have a big blue button in the control panel that says Install WordPress which is really helpful. I just installed WordPress with MOJO Marketplace and focused on my website. Overall, BlueHost are great if you just want hassle-free WordPress hosting.

792

BLUEHOST closed my account without anynotice,They said your mysql is above the 1000 BLUEHOST is advertising unlimited AWARE THIS COMPANY UNLIMITED MYSQL IS

793

I have hosted over 200 websites at around 10 webhosts. I have NEVER been so shocked by the affrontery of bluehost at closing down a friend of mine. His website, while though not wildly popular, was doing better than most. The response of bluehost was to shut him down without warning, and demand that he move the website. Their excuse was that 'some scripts on his website were causing problems' I investigated this and found that he was using updated Wordpress software, so there were no issues with the 'scripts'. However his server was being shared by TWELVE HUNDRED other websites. In addition the database that these sites shared was misconfigured so that it was crashing. HINT: increase the memory available to key_indexes. We reported this information to them and their response was to HALT ALL TECHNICAL SUPPORT. I moved the site for him to a new server and we reported this to bluehost. They refused to reinstate his server on which he still has 9 months remaining prepayment. AVOID.

794

The very first time I wanted to host my client's web content, I was very green in the web hosting business. Of course I had always hosted via third parties. It was my first time now. I was spoilt for choice. I looked at a very long list of probable hosting providers, their prices, their offerings, the rebates, the discounts, the uptime guarantee and of course, availability (Support). Being in Africa (Kenya) made it even more difficult as we mostly use preloaded debit cards. The fact that I chose BlueHost tells it all. My pre loaded debit card is accepted for payments at my preferred hosting provider. I have never been let down by BlueHost. I would endorse any company or individual that wants to host with them.

795

Very disappointed. they up time is all a lie.

796

For the last 3 weeks my site has been up and down multiple times. Tech support said they don't know when it will be fixed. So, today I have decided to leave them and find another company.

797

The host is so freaking awesome, their support answer within 1 hour, They give away Free Domian name and gurantee 99,9 uptime.

They allows you to host anything like MyBB Forums Worpress and a lot of others.

I Have hosted my site there over 2 years now soon 3, and never had a issue with them.

I highly recommend them to all webmasters out there And the offer you

Free .com .org .net and more domians

Unlimited Discspace.

Unlimited Bandwith

Unlimited Domians name

Unlimited Databases

on all their plans starting on very cheap!!!

798

BlueHost seem pretty good. I have a WordPress website hosted with them and I havent had any issues. I especially like the 1-click installation with MOJO Marketplace. I would highly recommend them if you just want to host a basic WordPress website.

799

To add to the other reviews, which mention charges after the fact and change in terms of service at their convenience, the customer service and loyalty is zero. I could go into great detail, but you have to experience the BH mistreatment to fully appreciate how bad customer service has become at their hands. Luckily, there are many options available. I suggest you pick a different one. I am leaving when the contract expires. It appears the resignation of the CEO was the start of the idea to bilk customers out of money and service. Greed and stupidity rule there.

800

In my opinion, Bluehost is the most rude and unethical company exists. Period. Our experience - Bluehost does not appreciate your loyalty of being their customer since the day one. Their business model is OVER-SOLD their share hosting service. And if your website grows with increasing traffic, they SHUT DOWN your website WITHOUT any warning, and tag your website with 'ACCOUNT IS SUSPENDED' for your visitors to see - as if you're some sort of 'crook' or have done something illegal to cause the suspension! My company, along with many others, is a victim of Bluehost unethical business practice. They shut down our web based business without warning or recourse, and failed to provide us reasonable means to restart it. We're seeking legal option for our damages due to Bluehost actions, and can't discuss in full details at this time. As a courtesy, if you are using Bluehost I recommend you move immediately to another hosting service avoid the risk of a similarly horrific experience!

801

I've been on BlueHost for about nine months running handful of WP sites for clients. The downtime has been unacceptable. Most have been during the night, but I've had up to three hours during the day and today their server went down at 6 AM and they tell me I'll be down until 3 PM. Embarrassing when you have a client waiting to review changes in their site. This is unacceptable.

802

I have been with BlueHost for just over a week now and what a massive difference to my previous host, 1and Internet, who had terrible support and poor server uptime / response times. I have no real complaints about BlueHost, I find tech supt to be friendly and knowledgeable, answered my questions professionally and in a timely manner. This is the first time I have used a cPanel host so had to learn about the quirks of the control panel system, such as having to create a subdomain for any new domains added. And I would have liked to be able to use a catchall Email address for my domains, but I can live without that. Overall, response times are quick, sub 250ms and I have experienced no downtime as yet, if you actually read the TOS, it's not unlimited; maximum files allowed is 200,000 and databases can not be larger than 2GB in a single DB and no-more than 3GB across all databases, which for my needs is more than sufficient. Overall I would recommend BlueHost for most people!

803

While Bluehost does a reasonable job of hosting my basic HTML website, an add-on site that uses Ruby on Rails is constantly broken. Every time they upgrade their libraries or move to a new server, everything breaks -- directories renamed, SSH access broken, missing libraries. Their configuration is a mess. I'm leaving ASAP.

804

Hosting Service: stars I have 2 shared hosting plans with BlueHost for coming up on a year now. After experiencing what there is to offer on the shared plan, I believe for the price you pay (which is usually between $ -$. depending on what price you see it at) is an above average level of service that you get out of their hosting. You get an unlimited amount of bandwidth, databases, space (even though it does have a limit but to hit that you must be doing some heavy file storage, or a boatload of websites.) If you're going to setup a Wordpress site the one click install for it is handy along with the many other quick installs they offer, but it's nothing that any other host doesn't have. The downtime on the servers can be weird at times. One thing that I still ponder to this day is how a hosting companies website goes down as well, and for periods of time that I contest to be unacceptable, and can contribute to a loss to any business running on their servers about 1-2 times per year. I believe the trouble with the downtime that they have is that they share their hosting servers with their sister hosting companies such as HostGator, and a few others that the parent company had brought into their happy hosting family (even if they deny the fact of being associated together, but it's no coincidence that Hostgator is down the same time as BlueHost each time it does go down). Other than that, the hosting for BlueHost is again, above average. Customer Service: 5/5 stars One thing that I must say though is that their customer service has always been there to answer questions that I have had at all times of the day, and night. They are very helpful, friendly people who will do everything they can to help you figure out an issue that you may have, even if it doesn't fall under the category of it being their problem. One thing though, make sure that you have an adequate amount of time to wait late nights times, because it seems that they are only staffing a few people if not one person on at those times, so expect anywhere from right away to 25 minute waiting periods. Just don't forget that you have that extra window open, because nothing is more frustrating than forgetting you had it open and the person leaves because you're not responding. Price: 3/5 stars The pricing for their product aren't the best deals if you attempt to go past the shared hosting subscription. Buying a domain name from here would be silly for anyone to do considering you can always go to and use some coupon code to get one for - all day long. The rest of the products are priced as they are in many other places. I believe they can do better on pricing so they can compete more.

805

Beware! Awful hosting. Crooks and tricksters. They promise full refund you get part of it. They tried to cheat me many times during only 2 weeks. They tried to charge $50 for a wordpress theme each month instead of one time fee. Beware of these crooks.

806

GOTCHA! Unlimited domains, true. At $ each, they should be unlimited! The number of files you may have is another story. They nickle and dime you to death. I have 5 hosting packages at BH. Consolidating, I cancelled one account with three months to go. The 'Free' domain they give you is then charged back to you at full price. I complained about being hit for the extra $10. Response: 'I apologize for the inconvenience but according to our terms of service, domain names are only free if you pay for a year or more of hosting and can only be canceled within the first 3 days of purchase. So if you received your domain name for free and then cancel after the 3 day mark, the cost of the domain will be withheld from your refund.' Originally we had fixed IPs. Later they switched and now they charge us.

807

Fast, reliable and feature-rich. I've maintained a half dozen sites on Bluehost for more than 5 years, and only been down two or three times, and for just a couple hours at most each time. I'm THRILLED with

808

Perfect hosting company, I am using their hosting services since 2 years and still I never get any headache. Their support team is brilliant. At least I am not going to leave BlueHost at any cost.

809

Today, was the first time this happened for being with Blue Host officially 4 Man, talk about poor live chat guy claimed to deactivate everything. It clearly stated 'Server Error'. Gave me some bull crap about wp plugins blah blah. Im been working for 4 effin months!! And your telling me its the plugins problem? I paid $142 for 2 and I dont think Im going to see my money back as well. moving

810

Their offerings and Simple Scripts has made is Extremely easy for me to launch my websites and multiple client websites.

811

First of all Bluehost is slow, very slow, and my sites have minimal traffic. Mandatory php updates messed up my sites, so I had to fix them. Calling bluehost is bad idea as you will be spending long time before the maybe pick up, so I usually just go for live chat. Today I received an email telling me about mall-ware and all my sites are disabled. Disappointment is the word. Will be switching to another hosting company.

812

We have used bluehost for three years. Service interruptions are common. Hold times are awful. I was just on hold for 40 minutes with tech support trying to resolve yet another service interruption. Called the sales number and it was answered by a person in three seconds.

813

Multiple accounts with them and dealing with a jumbled and confusing back-end, horrible experience, and here is how they deal with business accounts Look no further on the reviews AVOID THIS COMPANY, I have had much better success with IPage although I'm sure just about any host will beat BlueHost, move on. Period.

814

Bluehost is fine in general, but sometimes they shutdown my site without any notice. Sometimes I need to monitor my site and let them know the fact like site is not responding, mysql seems to be dead. The most critical thing was one database in mysql is dropped suddenly!! I asked them a backup. It took me about a week to listen reasonable answer. However, they just repeated they are not responsible of backup. So, I lost my database! I never have had such a ridiculous case - mysql dropped a database without user interaction - with any other hosting service provider.

815

I am very happy with bluehost VPS plans. I am using it for past 6 months. I never face any issues but in last week one of my site was sent wrong email to some one ( Probable my site is affected by malware ) so their supporting team suspended my account.

And i contacted them to resolve the issues then i am deleted the all files of that site.

After i fixed the issue with malware i contacted again but they are not responding for my requests and all of my sites are went offline.

After contacted them so many times i gain my sites. I recommend their VPS plan to any one who need cheap and best VPS. But for Hosting support they are still not good.

816

Blue Host Had my dog appreciation website for at least 4 years, and made a really serious mistake. They changed my account from an automatic renewal to manual and never sent me an E-mail. Then they canceled my account and deleted my website complete with the awards the website had received. And they didn't keep a backup on file. I'll choose someone else to host my site. This company is terrible.

817

I have been with Bluehost from the beginning - when the owner used to e-mail us various news clippings based on his growth of the business and upgrades. That time has come and gone - believe me. This last year, my service has gone from stellar to dismal, at best. Our server has been down almost everyday for a month now with three months prior to that of nothing but aggravation, lies, server changes without notice (upgrades and changes to php and scripts), and various other website killing moves. Tech support level one basically says this line when the server is down - we are working on it, we don't know when it will be done. And that's about all the help you will get. Even worse, I have found dozens of times when their server status report in c-panel reports everything is A-OK when in fact both site, blog, and e-mail has been down and stays down for hours upon hours. I for one (that represents many) will be pulling all my accounts for a different host asap.

818

I have had BlueHost for many years but this year 2014 the quality of the service degraded rapidly. My site was loading extremly slow or came out with error on 7/24 (yesterday) and today the same issue. I could hardly login to wordpress or cpanel and they were super slow as well. Cpanel runs from main BlueHost site so I dont understand why it can be slow as well. Just terrible experience. It is not the first time so I transferred all of my domains to SiteGround which was runnin super fast. They are transferring my main domain today but I cannot even reach the BlueHost FTP so they might have a trouble copying files till servers speedup. BlueHost has nice TV and we commercials but that is about it. No more BlueHost!

819

If you like a confusing control panel and waiting on hold for 30 minutes for technical support, Bluehost is for you!

820

I have been with bluehost for a little over 6 months, and it is unfortunate to see that a company so large has such awful support. I have talked to 3 or 4 people in one phone call, requiring verification each time, only to find out that they cannot resolve the problem I called about. My site was suspended for no reason and no prior notice despite being promised a notice of any such act or if the company had any further questions. In addition, this company had a long span of DoS attacks that they could not stop. This was extremely concerning with the scale of this company. No compensation or any offers were given for the extended loss of time and business generated from this.

821

I had been having a great experience with Hostmonster until, with no warning, they shut my site down. They say that I was consuming too much CPU usage. I was given no advanced notice, or chance to fix my website's code. Instead, I got an e-mail at midnight saying I was terminated, and I had to spend hours at night trying to rectify this. I cannot recommend this company due to this terrible, unprofessional service

822

I've been with BlueHost for about 2 years. First with shared host and later with VPS. Until the beginning of this year everything was well, no downtime, no problems. Then problems started. My sites have been down frequently. About three months ago I had my VPS down for 4 days. They kept saying they were working on the problem, and I had to deal with my customers. Finally the sites were up and they gave me one month credit for the problems.

Now, my VPS is down for 54 hours. I'm tired of calling them. They performed a File System Check which took 48 hours, and now they are performing a re-image of the server which, according to them, could take another 48 hours.

There is also a miscommunication between the customer and their tech support. I authorized the re-image in writing by replying to their email request and 17 hours later they send another message asking for the same authorization. So during those 17 hours, they haven't done anything and I was kept thinking that the job was being done.

I like their WHM panel and the customer's CPanel. Their support doesn't take long to answer, and they all are very cordial. Their price is very good too.

But I think the true is you get what you pay for. I've been researching other solutions and every good provider charges 3 times more than BlueHost. Unfortunately my customers do not pay enough for me to switch and if I do it now, I'll be putting a lot of money from my pocket.

So, for me the solution is to wait and pray have everything up and running again, and get more customers so I can move away from BlueHost in a near future.

823

i am very new to hosting, but i researched bluehost and carefully. when it was time for me to purchase i did. Until when i tried to get my adwords money, i had no idea i had to verify! so i did verify. it was very easy, but i wish someone would've told me.

824

I have been with for about 4 years. They are terrific and always assist me when I have needed their customer service. They continue to get better and better.

825

Hosting OFFLINE from this morning, this is not 99 uptime! BTW bluehost is cheap, full of services and have a good support.

826

I was a Bluehost customer for many years, and back in the days when Matt Heaton ran the company things were great. Over the past two years their service has deteriorated badly; lots of down-time, auto-renewed accounts when set to manual, renewed an account which was not mine on my credit card! Starting mid-2014 I gradually closed / shifted all my sites from BH to other hosts. Sorry BH you were excellent under Matt Heaton, but these days forget it.

827

I have been hosting with Bluehost for over a year and to sum it up: I have rarely seen a worse host, and that's from over 14 shared plans spread across different hosts. You can't even host a wordpress blog with barely 300 visitors a day, a basic theme and 4 plugins, with caching enabled, without constantly hitting the CPU limit. With this CPU throttling, your site basically becomes slow or even inaccessible for users. They oversell their servers and badly manage their resources, at least there is no other reason that explains why other companies can offer faster, cheaper and more reliable hosting, even for sites with more traffic. Support answers with standard emails and simply suggests switching to another host if you aren't happy with the silly CPU throttling. That's what I call customer service, tell people to shut up or go 's what I'm doing at the moment. Avoid Bluehost if you site gets more than a few visitors a day or uses a database.

828

I have two accounts and 6 domains on bluehost and am quite satisfied.

829

been with them for a year. I can Justify the 1 star for all because of a horrible experience overall. I should have just quit and cut my losses in the first month. I have never felt the need to do any bad reviews for anyone until now. My websites goes down constantly - and i mean that literally every single one time my most important website somehow got messed up with their wordpress optimisation. I contacted support and they asked me which site i would like restored. Fair enough i told them the folder and to my surprise they didn't just restore that 1 folder but the whole thing. Now i am stuck here re-doing all the changes they messed up and they called it a one time courtesy. Buyers beware, once they have you on board, they don't care about the customer at all. I am now going to try siteground after doing some research. Hopefully I do not have any problems with them.

830

I was hosting an ecommerce website with these guys and came in to multiple problems over the course of a year. At least twice a month I would have to report to their tech support that the website/email was down and not responding, and they always gave me the same speech about apparently there were a lot of spammers or bad programmers sharing the box my website was on. SO TAKE ME OFF OF THAT BOX! Add to that the time that my website pointed somewhere else

831

I have been with BlueHost for nearly 3 years and they used to be amazing! Their customer service was wonderful and I had everything I needed and more. Best of all, their downtime was maybe once every 6 months. Lately though they are severely lacking and have had more and more server down time and problems with over-usage. The last two months have been hell for me and unfortunately I am having to look for a new company as my sites must be up (my customers rely on me for this). Today I was informed that 400-500 people reside on one server at Bluehost and to get a semi-private (40-50 customers) I would have to pay $ on top of the $6 monthly charge. It's really too bad that they insist on cramming more and more people onto one server to save money, while sacrificing their service.

832

Their support is a team of professionals, hey always have my websites up and running 24/7, also super quick at responding to our emails. The servers always are up. Bluehost is awesome.

833

Ive not been a customer of Bluehost, but one of my friends has an account with them for several years. In the past year, my friends server kept getting hacked. Upon contacting Bluehost, my friend couldnt get his site back up despite that Bluehost said they would help. Mind you that my friend is a small business owner who has little knowledge about web stuff, and I believe the majority of hosting account owners are just like him. Therefore, they would naturally turn to their hosting companies for help when things go down. Unfortunately, Bluehost has failed twice in helping him out in the past year, big time. My friends website got hacked sometime in May or June of 2014. Bluehost managed to upsell him and make him purchase their sitelock service. My friend paid for the service, but Bluehost didnt get his websites back up. In the end I had to jump in and troubleshoot the code for him and remove/replace the hacked files. Months later, his server got hacked again. This type, with a different type of attack that result in a similar end result. The code were inserted into many locations in his server, and seemed to have been spreading by day. My friend turned to me for help again, and in the end I went through each of the contaminated file to fix the problems and got the websites up again. We dont know what has allowed the hack to take place, especially given that my friend had purchased the sitelock function with Bluehost. I was concerned that it would happen again, so I wanted to zip up his current root folder to create a backup on the server. You know, I just dont want to download potentially contaminated files onto my computer plus hes got a huge root folder. I tried zipping up his files in the file manager inside cPanel, it takes forever and I never ended up seeing the finished compressed file in the server. I then tried to create a backup via ManageWP. ManageWP generated an error that had to do with the server killing compression processes due to timeout issues. So I got on live chat with Bluehost on my friends behalf. I began the chat with them at 11am and now its 1:04pm. The guy I chatted with wasnt able to fix it, and he just transferred me to another person when I hadnt had a chance to see what hes typed yet. Now Im with another person and may have to waste even more time for him to say the same thing the last rep did. The last rep basically asked me to use FTP clients like filezilla. I told him that filezilla doesnt have the function to compress files in remote servers. He then asked if I knew about SSH However, zipping up a folder in your server shouldnt be this huge hassle at all. I have hosting accounts with 2 other companies, and their file managers can compress my root folders under 20 minutes even if theyre large files. I especially find it unacceptable when my friend didnt get the support from Bluehost to fix anything. He has been paying almost double the price of what other hosting companies would charge for a similar package, and hes not getting what he deserves to have out of this deal at all. Bottom line is, therere better service providers out there who are more responsible and would cost less.

834

all they are good for are unlimeted space and unlimited bandwidth, if you need a serious hosting company you are better of paying a few extra bucks where you can at least get proper back-up of your sites. tottaly usless!! once a company has a few million websites hosted with them you can understand what happens!!!

835

Good luck getting any tech help. They rarely answer the phone, you will receive automated messages saying their mailbox is full so you can't leave a message. Then after hours of holding you might get a hold of some one briefly before they stop trying to understand ans just hang up! Waste of money! Make sure you read the fine print thoroughly other wise they can refuse to give you a refund.

836

Worst experience ever with Customer Service.

After chating via 'support' repeatedly because e-mail server is down (this happens almost twice a week) i end up being dumped by their operator !

He requested me to give outgoing and ingoing email server which i did. TWICE, i repeat, TWICE he did not read among my lines and reasked me the same information. First time i kindly told him to read above, but the second time I DEMANDED HIM TO PAY on which he answers saying that I , a client, am not PROFESSIONAL!! Can you believe it? He operator cannot pay attention and read my information and calls me a client, UNPROFESSIONAL.

After that he closes the chat support ! And say goodbye. Unbelievable and Shameful. I have sent the whole transcript to the feedback of Bluehost and have so far not received any information! The e-mail server is still down, and as a business conversing daily with cients !! This reprents a big problem. I will switch to GERMAN Server. Forget To many problems and customer service is unprofessional!!!

The

837

First off, bluehost was absolutely fine when it worked, which it did for the best part of a year. The two times I had to contact support, I got a reply and resolution impressively fast. When my problems began, it was all over just as quickly. For weeks their webservers were unacceptably slow, and the database server wouldn't connect at all due to too many users their side. Then my site was disabled due to 'poor performance', which bluehost have in their terms and conditions as a violation. My account was disabled. Stonewalled by support, and my data discarded. Bluehost have at the current time over-sold their service, and even a very lean and modest site like mine could simply be made to disappear, with nothing but a vague and threatening email to explain what happened. Their service is poor, and it's your fault. This is definitely one to avoid at all costs.

838

I am hosting two websites on and they are EXCELLENT!!! I don't have any complaints except they are not as user friendly as other hosts, but they make up for that in all the features and uptime they provide. This company is off the charts. If you need support, you got it and best of all, they speak ENGLISH, the support personnel are Americans!

839

I'm with bluehost for a decade now. Thanks to them I could start my own hosting business. The best shared hosting experience i had. I have given several referral business to bluehost and made my money through affiliate, Now after a decade, I started their dedicated hosting, boy this dedicated hosting really sucks. I subscribed for the best of the server, their premium package, and in four months or so, I'm fed up. wanted to pull out buy for some reasons, I'm waiting to finish one year, and that's it. Goodbye to bluehost dedicated. never again. Every day there is downtime, every second there is downtime, on a average, if i show my report from two monitoring sites you will see the facts, it really really sucks. they dont have a failover for dedicated hosting, i will alert all people reading this to stay away from bluehost dedicated until you read good review about them. if you are willing to take headaches and pay more you can choose bluehost dedicated. I see it as just another shared hosting, speed, and everything is as equal to shared hosting. I have reports to prove it. Stay shared hosting with dedicated IP and its good, bluehost is meant to be shared hosting. They cannot be trusted for dedicated and VPS.

840

I am also using bluehost for last five years, services offered by them is good but their terms and conditions changes time to time. I faced lot of problem with this hosting and planning to switch over to other. The reasons:

1. They automatically upgraded my hosting account during the renew process. when asked to customer people they cant downgrade my account.

2. Customer support is really pathetic. They cant solve problems efficiently.

841

My website went down 8 days ago because of a DDos attack. Bluehost assigned me a temporary IP number but gave precious little support on making the transfer. My site was completely down for about 4 days, then up without a style sheet for two. Now the style sheet is there but most of my images are not. I've made a dozen calls to Bluehost over the past week trying to sort things out. The alarming thing is that I get different answers from each person I speak to about what the problems are and how to fix them. The only consistency is that they keep telling me that the IP number has to 'propogate' and that it will be another 12-48 hours to update after any changes we make. Propagation is NEVER the problem; it's just a convenient way of putting me on hold for another day or two while they think of more creative excuses about why they can't get things to work. If you are remotely serious about running or promoting a business from your site, STAY AWAY FROM BLUEHOST!!!

842

I was drawn to BlueHost because of positive reviews, but I am leaving them because they were flummoxed by a few issues I had with email. I'm also leaving because they don't have redundant servers (all my stuff was on one server) and when they do maintenance, your stuff is offline - including email - for as long as it takes them to do the work. I'm not sure where I'm headed, but I have many domain names with GoDaddy and have heard good things about other companies. The biggest pain is migrating full WordPress sites, so that's why I've held off so long in leaving BlueHost.

843

I've had my service with Blue Host for 7 months. I am moving my service to another provider because: 1. I've never had to call support at any organization as many times as I have called Blue Host. 2. The average hold time on every call was 8-10 minutes 3. I had a personal representative that was supposed to make sure I was happy. When I wasn't happy he wouldn't cal me back 4. I've had numerous ( more than 20 emails) bounce, because one of their email servers was blacklisted. 5. I've had clients that attempted to send emails to my company that bounced because of server problems 6. I switched to a VPS to eliminate the email problems. I had 3 outages my first week on the VPS service 7. I asked for compensation for the lack of email capability and web site being down, during a couple web conferences I was doing. The manager told me all he could for me was one month of service. He told me he would have to check with management for more compensation. I never heard from 8. Their lack of service has cost me a lot of time and money 9. They also screwed up the migration of my site to their service. Those are the reasons I am moving my you want to call support a lot and wait on hold for 8-10 minutes this is the company

844

The live chat is worthless. Your son/daughter or tech savvy friend would be more helpful. I have been a bluehost customer for over 4 years and I have come to the point that I can no longer work with this 'web host'. If you are a beginner wanting to start a small site or blog then this host may be for you. They are incompetent in trying to install a 3rd party SSL.

845

I've been with Bluehost for 4 years now, and they are the best host among the one's I've tried. The problem with most others is that thay are OK in the beginning, but within a couple of years their service-level declines drastically. With Bluehost this has never happened. Even now when they are hosting over domains, their level remains good. They recently switched me to a new server, and during the first couple of days I did experience some downtime, but their tech-support responded to my tickets promptly, and all glitches were ironed out, and now I have a faster response-time on my site. I have nothing but good to say about these guys, and I've had no trouble with getting quick answers from tech- or customer support for any issues I've had. I would recommend Bluehost to anybody, and this is based on my 4-year positive experience.

846

Customer Service Rep John Boone was so extremely helpful for us today. His personal patience, professional expertise and deep commitment to excellent customer service was profoundly evident in his work with us. You have a winner in John Boone. We hope he is as appreciated there at Bluehost as he is with us. Much Thanks for everything, Bluehost!

847

Bluehost has been far better over the last year than 1and1 internet, my first hosting provider for a few months after starting my website. But there are MAJOR problems with Bluehost which is something I am realizing only after month 10 and trying with serious hiccups to upgrade from Bluehost VPS to Bluehost Dedicated Servers. What Bluehost does well is help get a site up ASAP. a simple site, like for a small business, will be fine with bluehost. their people actually will assist with wordpress-related problems and issues, which 1and1 would not even touch. What Bluehost is AWFUL at is far worse, however. Once your site actually starts to get traffic and scale, Bluehost falls apart. The service seems set up for sites with zero 50 daily visitors. My site on a dedicated Premium Bluehost account struggles to cope with 3000 unique visitors daily. To top it off, when something is REALLY WRONG they have no clue how to fix it. you will spend hours if not days calling back, explaining the entire issue again, and then getting the same crappy story. their CSR people are nice, but generally spotty in being able to identify any causes beyond the absolute basics. once a problem goes to an admin you need to walk away. Either it will be fixed in 15 minutes, or prepare to wait up to three weeks for zero reply or help or updates. Once an admin is working on an issue, the regular CSR people cannot touch it, nor provide updates. THE BIGGEST PROBLEM

is the price. prepare to spend up to $350 monthly for service and servers that are SLOW AND FAILURE_PRONE. prepare to receive zero actual expertise when you call, and BEWARE that many of the customer-service people will recommend solutions that actually make a site far, far worse in the long run. Finally, when you do upgrade to the DEDICATED SERVER, expect very little/no improvement in performance versus the VPS accounts. Overall, I am thinking of leaving Bluehost and am spending time investigating web servers FOR SCALE and ACTUAL EXPERTISE. For what Bluehost bills, they are a D solution overall. And the servers crash FREQUENTLY

848

I signed up for hosting service a week ago for business purposes and as of today, I still don't have service. When I call the tech line, they have nothing to tell me except that it takes a long time to get hosting service up and running. Also, BlueHost billed my bank card TWICE for the one-year hosting service I signed up for! When I called billing, the representative told me it is not BlueHost's problem, it is my bank's problem. Of course, this is not true -- BlueHost billed me twice and they will not refund the second charge. I am now forced to file a fraud report through my bank in order to get the overcharge refunded. The delay in getting the hosting service and the double whammy against my bank account is not only frustrating, but it is costing me money in time spent and on-line business lost. I am very sorry I didn't listen to everyone who told me to go to HostGator.

849

blue host has always been concerned about their customers and their customer service has always been great. I noticed they just launched which gives their clients one free hour of internet marketing training to help them get ahead with their business. This is a great investment in their clients.

850

First, the good part. The tools BlueHost offers work well and are easy to install and mange even with a little bit of knowledge. They offer a broad range of products with one click installs. Now the part that isn't so nice. I have had nothing but trouble from the host. I made the mistake of paying for a year, I am seriously considering moving my site now instead of waiting for that year to expire. I have a very small low traffic site with a single private locked out from the internet forum that has 100 members who are writers who wish to keep their work they are posting private. No spiders or guests can see this forum. Half the time I watch it spin endlessly as it tries to load. It's Simple Machines. It's optimized. And part of the time it loads very rapidly. Then we have the fits and starts which lead to spinning endlessly trying to load. I just tried to return a PM to someone. Five minutes later, I am STILL trying to return a PM. I just checked on my Tablet, the site which is optimized for tablets isn't loading. If this was unusual, I wouldn't be upset. The server I am sharing crashed. I'm not surprised. I told them repeatedly there was something wrong. It took them two days to fix it, then it crashed the very next day. The answer I got was 'Well, we didn't get it fixed'. I know these things happen but it also crashed 3 days later after I tried to tell them it was about to go down again. My members were all getting server errors. What was I told? 'It's your computer. You need to optimize your site blah blah blah.' If it was any more optimized it would be grease on a ladder. It's not me. I've listened to 100 members screaming bloody murder because of problems. When I explained to Customer Service what is going on, they told me it was my computer. Really? How do you explain the other 99 spread out from the Philippines, Australia, Germany, England, Canada, South America, Greece to name a few. They don't fly over ever day to use my computer to post. Not only do we play the 'Will it load today or what?' game, we also get to play the 'Is it even up?' game. I'm tired. 4 months of this crap and I am tired. I'm not paying them another dime. I don't care about wonderful improvements. I want the basics fixed so the site simply works. If I can't get to my site and if the members can't get on, BlueHost is useless. I am angry. I am furious at the way Customer Service has acted when it is their server that is causing the problem because 100 people all do not own the same settings.

851

Their price looked good so I began to fill out the application including my B of A info. Before I forwarded the info and confirmed the purchase I called their tech support depart to see if they could handle my software format, THEY SAID NO! Instead of going forward with the purchase and confirming it I used the backup button thinking it would cancel what I had done. To my surprise, once you enter any information Blu thinks you are deemed a contracted customer, even when you donÃ¢t agree to their terms by finalizing the purchase process. Later when I saw the purchase on my I was shocked. I called; they said I had to go through the cancellation process. In order to go through the cancellation process you have to have an account. An account requires that you set up a user name and a password which I didnÃ¢t have because I never completed the purchase. I called again and told them the issue, they did't care. DON'T DO BUSINESS WITH THESE PEOPLE! They are fighting BofA.

852

OK, I'm a sysop in real life, so I know a little bit about running servers. I'm paying for the 'premium, high-cpu servers' and I still get 'CPU quota exceeded' for running a forum. Then the MySQL database crashed, and they deleted my whole account. I wanted a backup of the database -- not available. They claim that it's impossible to maintain a 100 megabyte database, it's just too big to maintain or back up. They are apparently unaware that many commercial databases are well over a terabyte. At any rate, they USED to be good, but not anymore. They're overcrowded, overpriced, and arrogant. Take your business elsewhere, you'll be glad you did!

853

Of the many hosting providers I use or have used in the past, BlueHost is at the bottom of my ranking. I had a website that ran Joomla It was patched to the latest release of Joomla but there was a vulnerability and my site was compromised. I detected the issue about the time that BlueHost detected it. I had already patched the site when BlueHost disabled my web site. Shortly thereafter, they sent an email stating that they had disabled my website and I had three days to backup and remove my site. I tried to speak with them to explain what had happened, that it was a known general vulnerability in Joomla that had been patched by Joomla, but they would not even entertain the discussion and kept repeating, 'You have three days and your access will be blocked'. I understand that hosting companies much be very careful about monitoring exploits especially on shared hosting plans. But I also think that they need to spend a bit of time to listen to the customer and make a realistic assessment whether the customer is doing something nefarious or was the victim of an exploit and is taking immediate steps to correct. I found BlueHost to be very intolerant and unwilling to work through the issue. I am very happy with my new hosting provider. I've had a exploit issue with them but we worked together and solved it right away. That's the kind of partnership I appreciate and is (or at least was) a level of service that BlueHost was unwilling to provide. BlueHost was obstinate, unhelpful and discourteous in my experience. I highly discourage anyone from using them.

854

Got my annual Bluehost hosting renewal notice and just before clicking okay was told that my new 1-year upgrade plus web hosting would be $ vs. the $80 I used to pay! Im now on Chat with a customer service rep saying that I dont need upgrade plus shared hosting but am not being given an alternative in the checkout cart. The chat is taking forever (with a robot?) Meanwhile their site shows these rates: Addendumthe robot just quoted me a price of $ and says theyll put through the order for me. Hope this works

855

Based on my personal experience I would recommend to NOT use hosting like which has everything Why? because if you're serious in online business, it's better to have a guaranteed resources dedicated to your account. In most times servers running with unlimited features are more often hanging, doesn't matter how powerful they are, just imagine - on a single server there could be hundreds of thousands of hosting accounts like yours, which are also having UNLIMITED resources, so the chances of failures and/or downtimes are higher. During the last 2 years, I'm a happy customer of a small European hosting company, which is offering strictly dedicated resources to you and providing quality service guarantee, as well as network uptime and really valuable customer support, you may check yourself EURO- SPACE - In addition, they offer exceptional site- building tools and extras free of charge, as well as free Google Adwords coupon - a must needed stuff

856

BlueHost does not seem capable of providing basic webhosting services. Since switching to BlueHost my website is down more than it is up. I even purchased a static IP address and then they kept changing my IP address. How is that static? Their support staff does not seem to understand what they are doing and I have never been more disappointed with a webhost than I am with BlueHost.

857

Bluehost is awesome, They always have my websites up and running 24/7. Their support is also super quick at responding to our emails.

858

Had to leave Blue Host because load times were so slow.

859

Their solution to my down time was to delete my old posts on my blog and put them on static pages. After having my sites go down daily for 2 months, I left after waiting a week for that response!

860

Bluehost has been my sole provider for more than 5 years. I have hosted mostly Joomla site and about two years ago added Wordpress sites. They have been really good with fielding most of my my support issues. However, I have been experiencing a decline in technical support and customer service. This company is very disappointing and I would honestly try someone else before coming aboard. Look elsewhere, you get exactly what you pay for - cheap service and unprofessional, incompetent support. To date I paid for an extra service for WP Optimization. The service is $50. They gladly took the money. Sent me an email asking for login credentials and told me to sit back and wait for them to complete their job. The site screamed for about 36 hours before I started experiencing degrading performance. Then in 48 hours the site was back to its normal speed and 56 hours later is was slower than it was before optimization. I called them and was told to email optimization department for assistance. I have for 10 days been waiting to hear back from them on a resolution to the performance issues. I have emailed them for the last three days each day asking for a reply or something. I have received nothing from them. Did I mention they also broke my theme template during the process of optimization? Not only have a called tech support and been jerked around. I have thoroughly resented being with this company as a result of declining and degrading customer service. Not to mention apps in their backend processes have automatically upgraded my sites and have broken them. I have lost respect and faith in this company. I want to switch to another hosting company but I am going to be a lot more careful before I move. I don't want another Bluehost by a different name in my life. This is miserable to say the least.

861

Too expensive for what Im doing, there are a lot of there webhosting companies now that can do pretty much the same job the A LOT cheaper. I tried to renew and they pretty much doubled the original price trig to charging almost 150 a year. I didnt have any problems, but they need some better prices

862

I took an account with this company because they advertised that they provided free templates. once I opened the account they informed me that they only provide links to templates which are not e-commerce. They provide links to companies that are completely inept. I had to research companies to find a company I could design a site with. This has gone on for 6 months. Company after company that promises everything but keeps falling missing key components to building a professional, e-commerce business. Nothing but a

863

They deleted all my websites, and then erased the back ups!! Here is how it went down: They thought they had deactivated my site 25 days earlier due to high usage. In reality, they messed up that step and the site remained active. Their policy is then to delete the site after 25 days if the owner does not contact them. So I never knew there was a problem, because the site was functioning. 25 days later they deleted the site. But it gets better: I call them to see what is going on and they say 'oops, we will reactivate your site'. So they open up a new, blank site. Then they proceed to copy the blank site over the top of the back up!!! So it's all gone. Now I'm out of business and have days of work ahead of me to set up all the directories, sub domains, scripts, file permissions, etc. Buyers beware!!!! They are incompetent. Go somewhere else.

864

We have been bluehost customers for 4 years.

Used it for company mail,http and ftp server.

One day we found that our account was blocked and they asked us to delete all mails old than 30 days, we even can't download or move mails to other place.

They also provide us with different option to pay 10 time more than we pay now.

Their support and customer service can't provide us with information what are the limitation and where they are located , they just tell us delete your mail and cut of accounts.

865

I just got a new website up and running, they billed me a month, we know to renew, they will rape you at a month. Not even a month into it, my website has been down several times. VERY UNRELIABLE ! WILL NOT USE THEM EVER AGAIN. - STAY AWAY from

866

I can tell you after several migrations on their servers - and paid outside analysis of their downtime logs for my account : 1. they put too much traffic on each server. 2. they don't care about their clients downtime; 3. they assume anyone with any technical background is rude; and treat you rudely. an example of this is that you can be in the middle of a post; at 130am in wordpress, go to edit the post - and suddenly without warning, BAM your site is shutdown due to bandwidth overages. Why ? Smart People Will Avoid them Like the Plague - they will destroy your reputation. the bottom line is if you pay them, they'll surely screw YOU

867

Truly awful service and uptime. If you value your website DO NOT host it with Bluehost. There data center goes down at the slighest breeze and they are nowhere near their promise of uptime. SHOCKING - AVOID

868

Used BluHost when I was thinking about starting a website. When I signed up I saw that it was like $4 a mont and thought that was great. Well I get an alert on my phone that I was charged $150. Turns out they charge you for 36 months worth of everything up front as well as the domain name. They game me absolutely NO warning about this. BUT, when I live chatted with one of their reps he sent me an email with the cancellation form and within 10 minutes I had every penny that they charged me back in my account so I have to give them credit for that.

869

Tech support is top notch.

870

3 yrs of my 5 years of experience with 'BlueHose' 100 BLOWS. 1. they put too much traffic on each server. 2. they don't care about their clients downtime; 3. they assume anyone Female or with any technical background is rude; and treat you rudely; even when you are nice to them. you can be in the middle of a post; suddenly without warning, BAM your site is shutdown due to bandwidth overages. WTF ? their tech staff laughs at reports of site hackings; unless you catch some of their own techs - by ip and show them proof - which I Have on Several Occasions. All their backside scripts that are installed on their servers are wide open to hacking -as I was hacked weekly until I installed my own honeypot to stop it. Funny thing was I've caught several Bluehost Techs doing the Hacking on My Sites; after refusing to assist me with my hacking complaint. Avoid them Like the Plague - they will destroy your reputation. the bottom line is if you pay them, they'll surely screw YOU

871

I have been using Blue Host for several years. Until the last 6 months, uptime was excellent. Now the site is down daily and the daily reply to notification is 'server down, no eta'.

872

Blue Host suspended my domain within minutes after receiving a complaint about a post made in my forum. They DID NOT send me a warning nor gave me time to correct the content of the post. Blue Host will honor abuse reports from anyone even if they are false or do not have legal grounds. I got out of there as fast as I could, when I asked BlueHost representative why they did not give me time to correct the post (it contained a name and address from the public whois database domain registration), I was told they were not obligated to send me any warnings. If you host a public page where members or costumers can post freely, BLUE HOST IS NOT YOUR HOST, they will not work or cooperate with you and take any abuse report to the extreme. Seems like they work against their paying customers, why to pay a host who does not work with you? Talking about freedom of speech, not in Blue Host, Host Monster and Fast Domains, they are all related and owned by the same company.

873

blue host also know as My site went down sept 26th after a couple of weeks of instability. When it finally came back up, 10 days later, everything was gone. Customer support was slow to respond and often just didn't, unhelpful when they did. The best I ever got was a: oh sorry about that. Now I'm stuck with another year left on my 2 year prepaid contract and that they have refused to let me out of. Even though they clearly aren't meeting their side of the contract. If you really want to use them. Good luck, but don't rely on their backups or their backup tools. I had been backing my site up using their built in tool, only to discover the compressed files where all corrupt.

874

Blue Host has excellent customer service. I signed up and about a week later I saw they were running a special on the hosting price. I contacted them and they gave me the option to get the promotional price, no problem!!! Just know what you are asking, be specific, ask for supervisor if the agent working with you is unable to assist you.

875

Well I vouch for their shared hosting, been with them for a decade, given them several referral business, most of my clients were with bluehost shared. But dedicated hosting sucks. I had a very very bitter experience with bluehost dedicated hosting. I will never ever suggest anyone here, nor will I renew the contract with them. Yeah I know I can cancel the account and get refund, just being there as we are in the middle of something. Think 100 times before signing up with bluehost for dedicated hosting. If there was rating of below -100 I would give them one. The biggest mistake of my hosting career is a dedicated hosting with bluehost. For shared hosting im still with them, The worst ever downtime, and its happening everyday, thanks to the loads of monitoring softwares and websites who are sending in all those reports.

876

When blue host is working it is great but when they are having trouble with their servers then it is horrible. When you finally decide to contact them their support people give you the same line about experiencing issues and not having an estimate of when it will be fixed (and sometimes it takes days or on one occasion over a week!). I have currently been without any way of accessing or sending email for my business for 5 days now with no updates or assistance from them beyond the canned 'we're working on it' response. Put bluntly, they are definitely not a customer service-oriented company. If you're looking to use this hosting service for a business I'd recommend thinking twice - if you're just using it for a personal site and you're okay with it being down from time to time then for the price it might be the way to go.

877

Blue Host not so Blue but more green? Answer: They unplug their servers often to reduce power costs for a green environment! Way to go Blue Host, maybe you should change your name to Green Host Ok, Traffic is good but tech support (knowledge) has been a nightmare and site down or slow connections have been recurring like a daily bill lately. Pull it together

878

I think Blue host rocks because I am not a techie and anytime I call them to get information or guidance, they are very nice and professional to me. I never get an attitude from their Customer Service.

879

Bluehost servers crash regularly (or do not server up my website, they might not call it a crash). They do not keep records of problems and deny there are problems. I put in place several monitoring services proving issues, but they denied there was a problem. Bad service, bad quality, waste of time.

880

As said by others, STAY AWAY, FAR AWAY from this host. All they are concerned with is the almighty dollar and getting their million subscribers. Quality has gone to hell, the techs do nothing but lie to you. The hardware is obsolete, old and dying on a daily basis. The ticket system is a joke and you can wait weeks to get an answer if they even bother. In one month my server has been down 80 of the time which is absurd. The sys-admins are inept and do not know what they are doing. If you call in to report a problem you will be told nothing is wrong or they don't know what is wrong and to call back tomorrow. What a joke. The CEO is interested in nothing but counting his money and starting another hosting block to rip more people off. The 99 uptime is a blatant lie. I could go on for hours but if you are smart you will take this free advice from someone who is suffering through this with them. Only for another week or so as I am moving to a host that works better than of the STAY AWAY - STAY AWAY - STAY AWAY - STAY AWAY !!!!!

881

Amazingly horrible hosting provider. They have been down two times in the last six months for hours and hours at a time (like 24). No phone support available, no apologies, they have the nerve to then send out a spammy sales newsletter. Customer service is a huge joke, they don't know what they are talking about and are rude! I would avoid this company like the plague. I can't think of a worst place to host.

882

I had several sites hosted by Blue Host and was somewhat satisfied until attempting to close my accounts. I was moving and unable to keep my domain up to date so I closed all but unfortunately forgot one. This was very unfortunate for me due to the fact that auto renewal was operational and my email address had changed due to the COX network. Alex from Blue Host refused to work with me concerning my issue and even said Blue Host would fight any attempts by me to dispute the $25 charge with discover. WOW, this is certainly NOT customer service. Quite the opposite. I had no access to email to receive the reminder of 3 day renewal. The only thing remaining is to post my TRUTHFUL as well as regretful experience on all Web hosting review sites. Discover will also be disputing the charge on my behalf.

883

Not reliable. Moved files to a new server because I had about 400 GB. No problem (I thought). Then some files were missing were on the new server. On top of that, the permissions were changed on the files. Offered no compensation, no sincere apology.

884

Two things: 1. Bluehost and Hostmonster have the exact same registration process and Terms of Service. I mean exactly identical, word-for-word, with the exception of the hosting service name itself. 2. Said terms of service are rather regressive, any any guarantees are generally voided in the fine print. See, for example: 'Limitation of BlueHost's Liability. BLUEHOST SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. IN NO EVENT SHALL BLUEHOST BE LIABLE UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL '

885

Their shared hosting is, cheap for a reason to summarise First of all as a european I was surprised that they didn't include taxes in their prices or mention it anywhere that taxes are not included, than I was charged with 20 of the expected ammount. Uptime is great, ftp connection is all ok, but the even the simplest website loads so damn slowly, sometimes you have to even refresh it to load completely. I wanted to cancel the domain and the hosting after half a year and it took me mroe than a week hours of searching for little hidden buttons and links and talking to 3 different humans before I could achieve that, although they said in the beginning that 'I will be able to cancel my account anywhere in a few mintues'. What made it mroe disgusting is that they did all this because when the account was finally closed I was already in the first of the next month, so I received -1 month

886

Absolutely the best. 100 American company. Never had to wait more than a minute to get ahold of phone support, which is always very friendly and very helpful.

887

Well, I used their 'fantastico' installers, but some hackers included malicious scripts. Our site was disabled, but they did not tell us which scripts were malicious or what the problem was. So without notice they just 'closed' our company's activity. The only explanation we have is 'I told you all you need to ' Not very professional!!!

888

I have been using bluehost for about 5 years and am glad to finally be getting rid of it. When I started out, the ease of use was beneficial, but their cPanel interface has always been pretty slow. In the last couple of weeks, this has been unbearable. Further, when trying to re-route some domains to another hosting service last week, their interface kept timing out and mentioning service issues, even though their service status page listed no problems in the region and no problems on my server specifically. After an hour of hitting refresh and trying again and again, it eventually worked, but it almost cost me a client demo. Normally, bluehost's customer support is pretty good, but the above incident and their lack of information on service repairs and uptime has led me to give them a very negative rating. If there is scheduled maintenance, I expect to be informed ahead of time. If there is unscheduled maintained, I expect to be informed of the issue and kept up to date on the status. Seeing a screen with 'try again soon' from a serious hosting company is completely UNACCEPTABLE! In short, bluehost has always been slow and it has been unbearable in the last month. They are unreliable and lie about service status. I will be switching away soon and encourage others to consider alternatives.

889

Have used Bluehost for 2 years now and they have been very reliable. HOWEVER, when your current contract expires, be prepared for a large price increase and Im talking over 60. This is ridiculous. Looking for another good provider if anyone has any suggestions?

890

No matter how many times you tick the boxes to 'NOT Auto Charge', you find them 'un-ticked' and a corresponding charge on you credit card. I actually had to call my credit card company to them change my account number in order to avoid this. Unlimited everything??? That's not true of any hosting company, even though they all say that.

891

I have had several accounts with bluehost. Their site says redundant servers yet when you talk to tech support when your site is down for the 5th time in a week they say you must be wrong and they don't offer redundancy.

892

I also had a bad experience with Bluehost. All over the net you will read that bluehost overloads their servers. That is why they offer cheap hosting. My websites were down everyday. When I called them bluehost told me that they 'throttle' my websites because it was using too many resources. However my websites only get 2000 visitors a month. I canceled with bluehost.

893

I had a very bad experience with Bluehost. Very nice environment and nice support, but if you have a bit more traffic or database activity, they will kick you out as they did it with me. Does not matter if you are 'green' in all meters they are presenting you in the control panel. I was forced to migrate my website after get the 'get out' message and it took me more than a week to put my website back online.

894

I have used BlueHost for 6 years and have been happy with them until this year. (2008) They are now very unreliable. Email is down daily. None of my clients or vendors can contact me when they are down. BlueHost is a awful to work with. Customer service reps are not the same as when I originally started with them. They are rude and do not have any technical knowledge. I do NOT recommend them.

895

Hello, I really suggest you warn people about how bad blue host is and publish this review. Their website went down again last week for 24 hours and cost us over 5, Avoid this hosting company at all costs. Host gator, blue host, and just host are all the same company

896

Justhost so far havent increased their promo price upon renewal.

897

I had a review forum in Blue Host and it has created some controversy, at the first complaint form someone who received negative reviews in my site they SUSPENDED MY SITE WITHOUT PREVIOUS NOTICE. Every time they receive a complaint they ask me to remove even FIRST names of business providers who complaint that their names are reviewed by forum members. (These are not private citizens, they are providing services and have websites registered under their names) I moved it, I need a hosting company that works with me not against me, by the way, it is a review forum, nothing illegal, we fight and expose scammers. STAY AWAY from Blue Host

898

AVOID BLUEHOST LIKE THE PLAGUE My service with them was reasonable up until recently when decided to consolidate the server hosting my sites with another server. Since then, email and web for all my sites has gone offline daily, for hours at a time. Tech support takes hours to a full day to respond, if they respond. I've now been told the SLA does not apply to individual servers or accounts, but only to the entire infrastructure of BlueHost. STAY AWAY Go to another host. You get what you pay for.

899

Since being purchased by EIG, Bluehost's uptime performance has not been very good. Two major downtimes of 24hrs or more, plus several smaller issues. Our email was completely down for two days and did not fully catch up for two weeks. My company and many of our clients have been with Bluehost for 10yrs, but we will now be switching.

900

Was Customer on Bluehost for almost 2 years. All the time, i had problems with Uptime. Tech support is HORROR! And as seen on many other customers, they shut down accounts if the want. Without paying back a cent. Bluehost is pur horror

901

We've been Bluehost customers for a few years, but they seem to be suffering from a series of tech problems recently that's resulted in lots of down time for us -- both our website and our email. At first, the tech people were nice, and seemed to be giving us real information about what the problem was and how long we could expect to be down. Now, a guy reads from a screen that it'll take '4 to 5 hours', and when we call back 8 hours later because we still have no site and no email, a different guy says gruffly, 'all I know is what it says here -- 4 to 5 hours.' Not helpful, and not reassuring. Price was great and is what sold us in the first place, but I guess you get what you pay for. We're looking for a new provider!

902

I have been using BlueHost for a year now and I am very happy with them. I think that their chat support is very good and they always help with answering any questions or concerns that I have. They offer really good features, uptime, and value for their price. One of the main reasons I went with BlueHost was because of their many positive reviews. Another reason I went with BlueHost was because they were really kind and helpful with helping me set up my blog on Wordpress. I have been very happy with BlueHost and I intend to keep using BlueHost for the rest of my life. I do not think that I would ever change my web host from BlueHost. Thanks BlueHost!

903

Well I have to say that I am NOT at all happy with I signed up with them yesterday after giving them all my credit card details and address in the As I am a traveler just in case they needed to contact me I listed my Thailand mobile telephone number All was accepted and even receive the confirmation email that I could get started on my (Very Urgent0 When hey ho after a few hours I receive another email saying that my account had been deactivated!!! After much ado on chat .. I was told that as my phone number didnt coincide with the country of my address my account had been frozen! They then said I should phone them from my mobile in Thailand to the USA!! I did ask them if they were going to pay for the call! Now they say I have to send a photocopy of my Passport or Driving license plus a photo copy of my credit card ..

I personally think this is they have all my details and my credit card Plus whatever way, if I wish to cancel I still have to send them more info and to top it all I cant recover my domain name I leave you all to form your own opinions

904

Tried to bill my credit card for a service I did not subscribe to, without my authorization, and without my knowledge. Threatened to interrupt my web-based business. Billing department is unfriendly. Intolerable behaviour from a service provider. Moving my domain today. Recommend that potential customers be highly suspicious of

905

Bluehost used to be solid. Lately, services are down more than they are up. Notifications and response times are the worst. If it weren't for the hassle of all my domains and content I would have switched already. It seems I may nolonger have a choice. Too bad I just paid up for a full year.

906

Hi,

Today I am join to write a review of blue host. Now, one of the things I personally liked about blue host, was that there website design was clean and simple. That is what drove me over to there. It may seem pricy, but in the long run, it beats iPage, with its price of $ Mo, then $ there on out. Where Bluehost's price work, $ Mo, then $ there on out. The website control panel, Cpanel, I think, is very neat and organized. There is great live chat support, and I don't think I have had a signal downtime since I started using them last month. I think bluehost is definatly up there with the top 3 world wide web hosts. It is great for anybody who owns a small or medium website. Just be careful not to push its

907

I would not purchase from Bluehost again. Be careful - dealing with this company will raise your blood pressure and leave you pulling your hair! The terms of service can deactivate your account very quickly. In my case, I had a launch deadline for a website. So I was editing on vacation from another country, and boom! - the website was deactivated. To resolve this you need to send in ID and credit card images -- however emails to their verification department take a very long time to reach. It took a number of calls - in which the verification department got more and more aggressive. Even after they got all documents, they did not deactivate the account. I'm still waiting for them to re-activate the site. Further down in the comments/reviews here - I read about another case where the person with a 'Pro' account lost his data.

908

While my sites are reliable accessible, the email services are unreliable and the tech support is terrible.

909

Bluehost has gone down twice in the last 100 days for more than 12 hours each time. No email and no website. Their phones have gone down too, so the only option was to communicate through Twitter. They gave standard answers to the hundreds of people wondering what was wrong. They won't give an estimated repair time or disclose the nature of the problem. After service was restored there was no further communication. No apology, no offer of a credit for downtime, no statement of what they are doing to prevent the problem in the future, no nothing. We pay for a dedicated server, but that doesn't seem to make any difference. We are investigating the options and will move our hosting elsewhere.

910

I am thinking of hosting my site on bluehost. Should i register my domain with them too or register is from somewhere else?

911

Extremely unfriendly unhelpful tech-team and unbelievable that people put up with the constant 'daily' downtime excuses they have. If for you reliability is a must - DO NOT sign up with Bluehost. Save yourself money and aggravation. Bye Bye Bluehost! No more business from me.

912

Do you like bad service? Sites offline? Inept technical support? Waiting for hours for tech support to answer the phone? Unresponsive management? No way to contact corporate management? You would like iPowerWeb.

913

The specs on my dedicated server were very appealing, and the price, $120/month for a full year was great. However, I was there for 1 year and the outages were severe. November 20th, 2013, multi hour outage

December 31st, 2013, multi hour outage

April 16th, 2014, 12 hour outage. Each and every outage, the website and control panel for BlueHost goes down. There is no way to figure out what is wrong with your server except going through Twitter and Facebook. Even then, the only responses I've had back are 'We are aware of an issue and our admin team is engaged to resolve it as soon as possible. No ETA at this time.' Nothing solid is ever told about what happened, or what they are planning to do about fixing it. Without the outages, the speed is decent. The server I had was on a gigabit line, but could never download faster than 5mbit on my Time Warner Cable's 100mbit plan. They blamed it on Cogent. I am glad to cancel their service. Pay more for something reliable.

914

I've used Bluehost for over a decade, and I still have my clients sign on with them if I have a say. I don't know the company the wretched reviews are talking about. I'm in the middle of unraveling the kind of mess I used to experience before Bluehost at this very moment, dummy companies, no support, unknown registrar, the works. These are problems I haven't had with BH. Yes, I have experienced an instance of downtime; yes, little charges for this and that have crept in; yes, I have occasionally experienced a not-so-sparkling tech support guy. But these are the kind of minor irritants one should expect doing business for years, certainly nowhere near enough to get me and my clients off BH and onto some unknown host. Overall I have found Bluehost to be responsive, eager to solve problems (not just for me, but for non-techie clients), knowledgeable, secure, fair and dependable. Perfect, no Ã¢ excellent, yes.

915

They make you think you get a ton of options for choosing a background to build your own site. BEWARE, for the beginner site builder, DO NOT purchase. The page builder they use is a JOKE. There is no way to know this until after you have purchased. I guess they are great if you are extremely tech savvy but for someone that wanted to get up and running very easily with a GOOD sitebuilder tool, this is definitely not it. I would not recommend this site for the beginner.

916

It's been 13 months that we've been with BH, I can now say that technical customer service on individual issues is expedient and friendly, the price speaks for itself and the most important aspect, reliability (up time) is poor. We are on a virtual private server and have had 4 major (over 24 hrs) outages in 12 months. Not just our VPS, but they're system (even phones go down). Once our site and back office are back up we will move. Our lost revenue and reputation is not worth their low monthly service fee. We got what we paid for.

917

Bluehost gives you a free domain, so why not take advantage of that offer.

918

I have an ongoing battle with Bluehost misidentifying my legit mail as spam. Every month something changes in their Spam settings and suddenly starts marking as spam emails from myself to myself as Spam even though the email is whitelisted and no one else but myself uses it. Their customer support team seems to know almost nothing about controlling spam and when I ask to be bumped up I'm told it's the fault of 3rd party spam programs that they have no control over so refuse to pass me to someone senior. I am looking for someone more reliable. Any suggestions?

919

Blue Host has at least one server having issues and does not want to work with clients to move them to a more reliable server. Their answer is, shut it down and do maintenance, over and over and over. In the mean time, no email, no web pages, no access to data, no help and threats about how long it takes to migrate you to another server. (Apparently switching hosts is faster!) Oh yeah and they don't care about losing have several of my own clients, that I have recommended use this service who now think I am a moron for choosing this unreliable hosting service. Shame on me.

920

Appalling service, terrible uptime and best avoided if you value your business. My site has been down 7 times this year - the latest being for over 24 hours.

921

I've been with Bluehost for 3 years and I was really happy with the service when I started using their hosting. However these few months, uptime and customer service is horrible. When I was having database errors on all of my sites that continued for weeks and intermittent for months, customer support blamed the Wordpress install for the server errors. I haven't even touched my oldest sites but they blamed Wordpress for recent issues, ridiculous! The email also says that they don't experience the errors when accessing my sites. True enough, the problem was fixed. But I hate support for not being honest with their customers. I would've accepted an honest answer that the database error is now fixed and they were encountering problems, seeing that I'm not the only one complaining after checking through other sites and forums. I'd rather switch than to experience that horrible situation again. Uptime is very important for me and for most people and Bluehost should've known better.

922

My account got hacked 2 times a day. For 2 weeks. All blue host said its because of my script. And never helped me fix the problem.

923

These guys cannot be relied on for serious hosting. So much downtime. Today my VPS has been down for 12 hours. I would not use Bluehost under any circumstances.

924

Speaking from experience, I wouldnt recommend registering the domain name and hosting with the same company. What happened in our case was that we moved to another hosting company for better service, and the previous company didnt push through the DNS for nearly a week. We were not in control of our own domain name. Even though we created a cname and pointed to the new server, the former (unreliable) service had to push it through and they took their time in doing so. Nearly a week of down time. An obvious act of retaliation for moving hosting to another company. I would keep those two separate. Sib

925

You'd think that 'unlimited' would mean that there would be no limits, but this is not at all true. I signed up several years back when the rankings were good. At first when they were growing, they didn't harass customers about what is used, but now they will find any reason to ban you and not refund your money. Want to use SQL? If you use more than 50 tables, your account will be blocked without warning until the 'abuse' department has a chance to shame you. Want to store 'unlimited' data? If you use more than 1GB, your account will be blocked until the 'abuse' department can peruse through all your data to make sure you are really using it for hosting. If they decide you aren't using it for hosting purposes, they deactivate your account. No refund. No second opinion. I had a single website and was still in the development phase. I was the only user. Apparently, this utilization of the server was too much, so my account was deactivated. Look elsewhere - bluehost is bad!

926

Isn't is obvious that some of these companies are coming on here and writing their own reviews? Do they really think we are that clueless? Get a grip guys. Johnathon Johnson, Desktop Works.

927

Support is easily found, yet incompetent at best. They actually managed to accidentally delete all of my websites- yes, proper DELETE them. Thank god for backups. It took them 3 days to get back to me and fix the issue, with no apology, only to say that someone must have clicked the wrong thing. Well, DUH. They lose service all the time, the downtime is shocking for such a huge multimillion dollar company. As I'm writing this it's been down for over 4 hours without explanation- and that's for everyone, not just me. I have been toying with the idea of moving to another host for a long time but been avoiding it because of the hassle, but after today? The hassle is worth it.

Heed my warning, don't go with bluehost.

Remember that just because SO many people are advertising it and trying to get you to buy it, that they are all affiliates so they don't care if Bluehost is crap or not, because they get paid when you sign up.

928

if you want a reliable email service and your emails to arrive = forget bluehost. I complained many times that they use proxy ips to route mail and the answer is 'cheap hosting comes at a price'. Problem is that scammers use their services and get all other mail blacklisted. When I started with them several years back, no such issue. They used to be excellent. USE TO - NO LONGER. here are a few examples: Connected to but sender was rejected. Remote host said: 550 mail not accepted from blacklisted IP address [] Connected to but sender was rejected. Remote host said: 550 mail not accepted from blacklisted IP address [] Connected to but sender was rejected. Remote host said: 550 mail not accepted from blacklisted IP address [] I have no idea why they do not offer private, dedicated IPs for a supplement. This forced proxy ip mailing with russian scammers is pathetic.

929

I was extremely satisfied and recommended Bluehost for three years until this week when apparently their server crashed and we lost everything, WebPages, databases, mails, etc. basically our three years of work gone and NO BACKUPs. Bluehost does not guarantee having any backups of their hosting. So when they claim Courtesy Backups (which I interpreted at no cost) mean that they could or they could not backup your site and data.

930

Easy to set up, and install wordpress, have a lot of downtime, works for a month, then it is down for several this is just when i realise when i am working on my site. Sitting here today, trying to work, and it is constantly crashing. Would definitely consider other options when i have time to change hosts

931

I believe bluehost is the best of all.

932

I have more than one account on Bluehost - one for a charitable organization, one for my personal site. Both have been easy to manage and update. The price is reasonable given all the things I get, and I like having access to all the options on cPanel. The BH customer service has been helpful on three fronts: 1. online video tutorials 2. responsive community/discussion board 3. online 'live' chat with a real person. In the latter instance, I was using iWeb to create a custom site instead of using one of the included template providers or WP. I was having trouble uploading the site correctly from within the iWeb program. I was able to talk to a support person in less than a minute, he was able to diagnose my error, then stayed with me until the site went live. I know some have expressed problems, but my experience has been nothing but positive and I'm in the process of transferring another domain to their hosting service. So far so good.

933

Even at the basic hosting plan, you get an awful lot for the money. Email, domains, databases, cpanel, SSH access (a Must in my world), etc. the only problem i have with them is when there's a Problem. Communications with the tech support / ticket staff is spotty at best. the 'status pages' Never admit to any problem ever.

934

Great uptime and I have not had a problem with data or bandwith so Probably the best shared hosting out there with an easy to us control panel.

935

I know I should not submit a review under 'hot' circumstances but this has been such a terrible experience. Basically today he server hosting my websites crashed hard, for several hours. This also included the control panel and so on. A terse reply from support informed me that an admin was investigating and fixing it in minutes. But after 45 minutes, only the server status (on cpanel) page said all was fixed, but all the websites don't work any more and it's going on for the whole afternoon. Another call, and again the admin has been put into fixing it (both times they admitted issue on their part). Now, their stats will still say uptime guaranteed because their cpanel states the server was fixed in 45 minutes. To bad the real websites are all dead.

936

I've used a few hosting providers and researched a lot. BlueHost may not be 1 on many reviews, but it's been on the top ever since I found them, at least, while others come and go. I monitor my service for 3 organizations with Nagios, and I reconfig'd Nagios with 1min granularity. I get uptime. I thought that was pretty good for the price, but leadership for one of the orgs had us switch to a new provider due to my data. After switching, we got We're switching again. BTW, .3 downtime is rarely noticable. Mail has a few outages, but also barely noticeable (sorry don't have s). The 'customer' support is great. I make my way through the queue pretty fast, if there is any. Tech support usually can't provide me specific details for recurring issues (detected by Nagios, usually), because I think the actual admins work for another company (maybe BlueHost resells?) But, I've had many excellent experiences w/ tech support, otherwise. I would highly recommend BlueHost.

937

I have used many webhosting websites, BlueHost is my favourite website. It has great uptime, support and freatures better than anyone.

938

Eliza, yes they are pretty good In the past, they didnt have options for large sites, but now they even added dedicated servers. Its nice to see how they are evolving.

939

On my on line accounts were attacked in an attempt to steal my identity and get into my bank accounts. The hacker first got into my Blue Host account and then used the recover password process to intercept the emails and then hack the next account. It took 5 hours for Blue Host to lock down this account. During those 5 hours I emailed, used the on-line chat for assistance, sent my ID (credit card and drivers license) 7 times by email and once by fax. I was told 'all of the supervisors are busy, it will be several hours before they can help you.' That my account was actively being hacked was made very clear but for 5 hours no one listened. Finally I got the right person on the phone and all was resolved in 5 mins. In total 27 accounts were hacked, all of which were fixed easily once I identified the site. Only Blue Host made this difficult and in fact exaggerated the problem because hacking was on-going while they sat on their hands. Litigation is pending.

940

I've been on bluehost for only 2 weeks and already find it unacceptable. I experienced a 10 minute outage earlier tonight. I am now experiencing a one hour outage and is still ongoing. I've called support and they tell me it's a local ISP issue that they can pull the site up just fine. I've pinged online friends from around the world, no one can reach my site. I tell this to support and they once again state that it's just a problem with ISPs reaching bluehost, not their problem. What a nightmare.

941

NOW HERE IS A COMPANY WHO KNOWS ITS BUSINESS! (and value its customers!!!)

I've been working with Bluehost for very few years now. This hosting company should be a model for all others - they are well worth my time writing. Starting from their super kind and patience US based customer support, moving on to their 100 up time, knowledge, documented help, tons of features, including all essential backups, autoinstallers, etc. Don't just take my word - give them a testdrive - put one of your domains on their servers and go crazy - in no time you'll blame yourselves for wasting your time and frustrations with all other hosts! Disclaimer - I'm not associated nor paid by BlueHost - I'm their customer and a very happy camper!

942

Without warning Blue Host has wiped out my site and email accounts. When customer service was called they started down the 'Terms of Service' trail and I let them know that I don't store files, haven't changed the website in two years and basically just used it for email hosting. The service tech was rude and stated that'well you must have done something'. I asked him what that might have been and he had no answer. He said that everything was gone and that I should have backed it up. I informed him that I have the Pro package and they were supposed to back it up. He had no reply. I would not use Blue Host for anything. I have not decided what the next step is, but moving as far away from Blue Host as I can get is top of the list.

943

I've been with Bluehost for a little over a year now and most of the time it's it's the rest that isn't so great. Uptime for my site goes down here and there and I'd say it's only up 90 of the time. That's not a good mark. I never get updates from them if there's a 'scheduled' it just goes down for hours at a time. It needs to improve to be a truly great hosting company.

944

the reason simply is that I asked a specific question, got the wrong answer and when I talked to the tech team 9 hours later they admitted that sales is sometimes not trained well. If you don't want to post my critique - fine! Sometimes the truth hurts!

945

I am really glad that i choose BH. Never had any problems with have live support and money back guarantee. I signed up for 3 years( the best price option), and will do it again.

946

Lately performance has been poor. Several times a day Mysql / ftp connection drops. This has been going on some months and getting worse and worse.

947

Soon after hosting my site with Bluehost I became unable to access my site. Running a tracert, I found that where the problem was. I asked them to put in a ticket for a state relay problem, a standard procedure, and they just flat out refused. Said it wasn't their issue and hung up on me. I called back and could tell they had noted the system that I was trouble. Everyone from that point wouldn't even listen to me and was rude. I ended up having to move to another host just to be able to access the site.

948

In my honest opinion Blue Host is extremely good.

I mainly like them because they're servers are faster than usual and they're downtime is very little. Like really, most sites have a lot of downtime due to multiple errors, but not Blue Host.

I also like them due to the fast support and overall quality of the site.

Overall I would have to recommend Blue Host to anyone that likes quality and speed, Blue Host is by far one of the best hosting and server site I've came across, and definitely the fastest.

So if you're having issues with your current host, I'd say you should go with Blue Host instead.

949

I am intermittently using Bluehost since several years. Unmatched uptime, responsiveness, courteous and prompt support that fixes problems were their distinction sign. Lately - probably due to the rebates and price decrease - their hosts are getting slower to below modern standards. All you need now are 30 viewers to kill your website with huge CPU throttling (did not happen on same website with no changes till 1 month or 2 ago). If you contact them, sometimes you get disgruntled copy paste replies linking their canned FAQ. Too bad I can't remake Wordpress to suit their CPU politics. Basically since September, if you have a very light static website you are OK, if you have to install a Wordpress you will get clipped at memory usage, CPU throttled and even basic downloads like pictures of videos take minutes some times, videos stutter and halt (so my customers say, not just me). If they don't fix this overload I'll have to move to another host, where I've seen my site go way faster.

950

Thanks a lot Jake for saving my website! Thank you so much. You guys are great!

951

Shocking down times, shocking customer service, shocking services. Wordpress shoudl stop promoting this brand as it has made me chane both.

952

I am researching on Bluehost and the opinion of people here are all very valuable, thanks for sharing and thanks to the site!

953

I have had up to 50 plus domains with Bluehost and am now in the process of moving them. Their slow and often down.

954

I've been a customer for over a year now. My review - good support, best bonus features on the market, and with the new price of it is even better! A

955

I purchased their hosting with my Business Visa, then I received my invoice and it didn't contain my company VAT number. I asked them about this issue, because I provided my VAT number in their order form. After that they started to ask me for a copy of my credit card. How stupid is that OMG! Any fraud related criminals can make any 'copy' of card in photoshop. If they have so stupid 'antifraud' verification process, then it is better not to work with them. I can't imagine them to resolve any webhosting related issue with such approach.

956

I've been a Bluehost customer for about 4 years and host approximately 40-50 websites. Basically, our server has been super reliable and I have never heard any complaints from my customers on uptime, etc. Support: This is where Bluehost shines, in my opinion. Frankly, I'm baffled by the negative reviews - because as a long time customer I probably would've come across a bad tech support rep here or but I have not. In fact, today, I accidentally deleted an ENTIRE website on a Thesis Wordpress installation. My most recent local backup was from 12 months ago. Bluehost had multiple backups from yesterday, a week ago, a month ago, etc. to restore files and compare. I worked with Matt and he was SO reassuring (me freaking out) and we walked through merging my old backup with Bluehost's backup and fixing some permission issues, etc. and got the site back up in 30 minutes. THANK YOU BLUEHOST, and PLEASE hire more guys like Matt!!

957

I am surprised to see the number of negative reviews on here. I use BlueHost for two blogs and for two community websites on separate accounts. I had one 'blackout' for about 5 minutes, but otherwise have never had a problem. They are a little sparse with help on the website, but for those of us who know what we are doing, that is not a problem.

958

Bluehost currently is not my hosting but has most of my domains. Bluehost had my hosting business til I decided to try a GoDaddy Reseller account- after deciding that wasn't for me, I settled with a different Hosting that was less expensive. Otherwise they were fine in terms of support, et al

959

You are very welcome Luis. Thats why we created this page, so others can make an educated decision.

960

I've been with Blue Host since 2005. I host 8 websites, listserves and a buncha e-mail accounts on a single account. At it's a bargain. An even better bargain because I joined the affiliate program and, as I get at least two people to sign up every year, Blue Host is paying me! --and I have had nothing but EXCELLENT service from day one. I'm rarely more than second in line for tech support and quite often I don't wait at all (where else will you see that!). I always get knowledgeable people who speak English and understand my questions the first time. They'll spend as much time as I need to solve a problem and have saved my ass numerous times. They even helped me connect my office database with a MySQL database at the server -this has always worked. Uptime is great. Never once have I seen a hidden charge and I've never been asked to pay anything extra for tech support -zip-zero. From some of the comments I've seen here it seems some of these reviewers must be fakes.

961

This service has seen a marked deterioration in 2008, perhaps a result of growing pains. In any case, the up time performance is no longer acceptable. Frequent outages, and the nice but clueless support people who are unable to provide any more details other than 'the admin is looking at the problem' has created a disaster. We have had hardware failures and RAID corruption that has taken the web site down for days. These days it is not all that uncommon to be down every day for time that ranges for 2 minutes to over 60 minutes right in the middle of the day. Maybe they will get their act together but for now (Sept 2008) their time with us has run out.

962

It's good to be their customer and I sometimes think why I didn't purchased their hosting account from the beginning when I started building websites and purchasing hosting with some other companies. So I likes this domain m\page very much.

963

This would be a good web host if Support would support. I had to transfer three sites to another host because all too often I could not use items in Cpanel. I would get messages that my IP address had changed, or that my login was no longer valid--within 10 minutes of signing on. Solution according to support? Use a proxy. My solution? Find another host.

964

I do not appreciate this I moved all my sites over there and it was a sore disappointment. 100 uptime My rear!

965

I can't believe there is a single legitimate positive review. I have had a half dozen sites down for more than 48 hours right now and that is after 3 unanswered tickets. I have had my sites down 9 times in the past 12 time for multiple days. On the one recent ticket I got an answer to, the person plugged in some cookie-cutter reply that had nothing at all to do with my problem. For service, I would give Bluehost one star. If they make a claim of 99 uptime, I would say that they are being misleading. When you make your living depending on a website, and the host doesn't seem to care about it being down, then it's time to move on. (which is what I am doing after a dozen years) The server that many of my sites are on seemed to be infested with malware. The CS people have a bad habit of blaming things on the customer. ( made the server go down and I allowed the malware on the server?) There was a time when Bluehost was great. The old CEO and founder really cared about customers. Today, I could not recommend them.

966

I havent had the issues noted here, and Im a ten out of ten reviewer for Bluehost for customer service. Since I dont want to maintain expensive servers, Bluehosts level of service is critical. Theyve never failed to fix an issue mostly my issues, not theirs and they wont hang up the phone until youre satisified its fixed. I have Network Solutions, GoDaddy and two others for other sites, but NetSol charges $65 an hour to troubleshoot WP sites. None really can match the support at Bluehost. If I did have speed issues as I did on one site Id call. They found I was right and within thirty minutes had improved the situation (they said the logs noted high load and theyd fix it, which they did.) Anyway, I wont be moving any time soon. I count on them at 2 in the morning when I have a WP problem on a deadline.

967

Not free domain for lifetime. Plus they will suspend your domain without notice or even a phone call.

968

i don't understand why it can be rated at the top. it's a very bad experience to use blue host. the server was down for a week and my business was stopped. except lose money, i was angry that the tech support is helpless. they just ask me to wait one more day and one more day and one more when i registered for another company and it works again. at the rest of days with blue host, it has down server some days. NEVER BLUE HOST.

969

Whenever I think of hosting my website to promote and take it to next level two DNS providers that strikes my mind the first thing is Go daddy favorite all around the world, next is Blue host, But with my experience between these two service providers i choose blue host the best, its just because the server often goes down for my site, and returns error message for a while, its irritating for me as well as my visitors. I Lost some traffic just because of this. but i have no problem hosting my website with bluehost for speed and reliability.

970

Today, Sat 9/22/11, I had reason to talk with both the tech support of my new host, BlueHost and my (soon) exhost 1and1. BlueHost was American and Knowledgeable. The other was Indian and kept putting me on hold to go ask someone questions.

971

Our company has had many issues with the reliability of Bluehost. All of our sites and email will go down for extended periods of time. When I call there is no clear estimate as to when th problem will be resolved. Email is what keeps our business going, we can't have a service that is so unreliable.

972

They never support 500 Internal Server Error

they are forced user to take there custom support by paying money

so . i am totally frustrated about them

I am totally new customer and they asking me to take there custom support even the problem with there vps

973

Im considering moving to BH. Speed is one of my primary concerns. Im curious though do you get good speed with the standard plans? Or do you need to purchase one of the higher performance options? Thanks much for any and all help.

974

After reading a scathing review, I'm coming to their defense. God knows they've helped me out a lot for God knows how many sites and accounts. Last night, I was on chat support for 60 minutes as they reviewed 12 hours worth of server logs to determine our ISP f'd up. If I were reading a review, here are the details I would want to hear (1st hand exper.): Ã¢ Bluehost limits an account to 500 emails per hour; Ã¢ Bluehost does not tolerate spamming; Ã¢ 1 account, 8 Joomla-based sites, light to medium server load, everything runs smoothly; Ã¢ shared hosting environs have problems, Bluehost is no exception; Ã¢ despite shared hosting, my SEO efforts never fail one site has Page Rank of 6; Ã¢Ã‚Â Full use of control panel inc. DNS Zone Editor; Ã¢ I push the limit for keeping backup files online, they'll let you know when you cross a line (unlimited space applies to active site files only); Ã¢ their POP server works with Gmail; Ã¢ raw access log stats; Ã¢Ã‚Â easy to park/addon out of space : (

975

Sadly, I don't even need to write my own review. Here is what another person wrote: 'I moved several of my sites to bluehost. Their sales lit glows with phrases like 'Guaranteed Max Uptime'. But, when you ask what they means, they say only the network is guaranteed, not the server availability. Indeed, this is true because I have had Extensive downtime. They refuse to move you to another server and blame their problems on DOS attacks. Today, they took the server down for 'maintenance' during the work day so that it '500' errored to my customers.' In one day, my sites and the cpanel stalled out six and I'm not on the computer all the time. The reasons for this downtime vary: DOS attacks, maintenance, internal scripts, etc. If my sites are down, I can't work. Giving up on them.

976

Support and Hosting Management system are quite good, but the uptime and value are horrible. I've tried for a month but the server frequently down every night. I'm now looking for another hosting provider.

977

Bluehost really sucks. Service is really unacceptable and unprofessional. Full of hidden charges. Hosting with bluehosting especially with wordpress is really a pain. Called their support and can't advise at took ages for your domain name to be published when you purchase a new domain name with them. They just tell you to troubleshoot yourself. Just terminated my account with them. Lousy hosting service. Don't waste your time with them. For that cost, you can easily find a better hosting company.

978

I moved several of my sites to bluehost. Their sales lit glows with phrases like 'Guaranteed Max Uptime'. But, when you ask what they means, they say only the network is guaranteed, not the server availability. Indeed, this is true because I have had Extensive downtime. They refuse to move you to another server and blame their problems on DOS attacks. Today, they took the server down for 'maintenance' during the work day so that it '500' errored to my customers. When I asked them my options, they replied 'be patient or leave'. DO NOT BE FOOLED BY THEIR SALES SPEAK AND SLICK UI. THEY ARE NOT RELIABLE AT ALL AND THEIR SO-CALLED 'GUARANTEES' ARE WORTHLESS.

979

Excellent host ! used various local shared hosting available in ebay before moving to bluehost .

When they say uptime , they actually deliver unlike other providers .

Also have an excellent support . Had some problems with global php request timeout and they sorted it out in less than 24 hours which considering timezone difference is a excellent response time . Will keep using it till i get a dedicated vps

980

Speed depends on the size of your site. If your site is really big, then it will be slow and chances are that they will ask you to upgrade. But for smaller sites, the speed is just fine. Also speed has other factors as well (such as site design, plugins you are using, etc).

981

We are now moving to BlueHost and I've had to call them for tech support. I have to say these guys are great. One of the calls involved a shopping. They spent almost an hour with me and resolved my problem at no cost. My old web would have taken three days and charged us $200 an hr.

982

Used about a year. About 25 of the time I access my site, either directly or through CPanel my account is frozen 1 to 5 minutes at a time. Daily situation. After many contacts with support, I'm always told that they see no problem, and it must be either my router or my ISP. I've taken steps to insure this isn't the case,including using different computers with different ISP's, having different people try at the same time from different parts of the country, and using proxy servers. The down time is consistent, at the same times, no matter what access point is used. However bluehost refuses to acknowledge any problems on their end. This amount of downtime is completely unacceptable for any business application. How many times have you gone to a site that froze for 30 seconds plus and just moved on and never returned? This site only montitors 3 sites from bluehost, which for a shared host with hundreds of servers and many sites per server, means nothing.

983

I've been hosting with BlueHost for the last 5 years. I can't say enough about their customer service. Always timely and accurate. This is, by far, the best hosting service I have used, and I'll continue to use them. Most recently, I've worked closely with their Spoke program coordinator to get my school accounts set up. Grant was extremely professional, patient, and informative. They provide a fantastic service at very reasonable prices. I'm sold!

984

Bluehost seems to be fine if you are looking to host a small static site. If you are looking to host a medium site or integrate databases into your sites expect there to be a lot of downtime on a daily basis. Also read the fine print in the terms of service very carefully. They offer pretty much unlimited everything but don;t actually come through or you have to justify why you need what they offered to use it. If they don;t agree you don't actually get it. Overall plan seems to be to force you to upgrade to their better plans or make you want to leave if you don't upgrade.

985

I contacted them through their live chat service from their website with a pre-sales question. I spoke to JordanH, asked a question and received a dismissive one word answer , 'no', without any follow up offering or information. He acted like he could care less. Asked and answered I guess, but sure not a warm welcoming experience. I'm looking elsewhere.

986

Our website has pages indexed on Google with its temporary URL - IP/user/ The support team assured me prior to the migration that no temporary URLs would be indexed in Google unless there are actually links with that temporary URL. That being said, after my site migration my blog and forums were not working correctly for a couple of days. The support said this was because the DNS was not fully migrated yet. Anyway, I had a feeling that this had nothing to do with the DNS, so I started digging in the settings of my forum and blog. I was shocked to find out that my settings both for the forum and blog were modified from $settings['homeurl'] = ''; to $settings['homeurl'] = 'http://IP/user'. I contacted the support and all they said was 'We do not have any control of what goes into the search engine. The person should never have assured you that it would or would not show up there. Now the search engine does update itself and that url will eventually disappear. If you want to get if off as soon as possible you will need to contact google about this.' I was informed that no site and code changes would be done during the migration, and they even don't seem to admit it is their fault. Because of that error my blog and forum pages got indexed and this exposed my site to duplicate content issues. I'm disappointed with BlueHost and I know this is not my last destination when it comes to hosting. Also, in the past I had changed my host 3 times. All my previous hosting providers had handled my cPanel migration free or charge and without any issues. BlueHost migration was costly and unprofessional $99 and with many issues. There are more examples that show what a bad customer service they have. For example, before the migration I asked if my Awstats can be moved too. I told them if they can't move my Awstats I will not sign up with BlueHost. So they assured me they will move it. After the migration I was informed my site is moved. When I asked them if Awstats was also moved the person told me no. I was very upset and eailed them back. Then another support person replied and apologized on behalf of the other guy who was not trained yet. I can give more and more examples like that. So far I'm not with the impression that these guys know their stuff. This is the worst customer service ever!

987

Right on, thanks for the help.

988

The price is great for what you get. The customer support is always friendly. They will bend over backwards to please you. I've been with them for almost three years now and no real complaints. There was one time where they hadn't totally set up an SSL cert that I bought (or didn't set it to auto-renew, something with billing) and we had to get that sorted out but other than that, it's a great company. I love how I have 15 domain names on one account. Money-saver right there! Download/page load speeds are just fine, too.

989

Bluehost used to offer $ hosting if you prepaid for TWO (2) years. All of a sudden, in order to get the same price, you need to prepay for THREE (3) years. What's next, gonna start charging for support? Buyer BEWARE!!!

990

As BlueHost provides 24/7 support and easy interface, I had best expirence with it. It is fast and reliable. At the starting of my web carrier, I first happen to choose BlueHost and due to its support and features I am more attracted to it. As it impressed me a lot I always refer my friends to use this hosting service. Blue host heally rocks!!

991

This host was my choice, since I used a friend's control panel, and I had never used Cpanel before, and the features were dramatically different from my old current host company, so I knew soon I 'd make a change to bluehost to try it out.

992

There uptime is an issue. What is the use of an unreachable website. I am also looking for another hosting service. Excellent P/R people but this is a business about real connect time not sweet talk.

993

I've had 2 bluehost accounts since 2006 I think. I just got another, after having hosting and several other hosting providers. The server they put me on sucks royally. Every night it times out for 3-15 minute periods of time 5-6 times between the hours of 11 PM and 2 AM CST. I talk to support and yeah they talk to within 15 minutes, but who gives a crap about halfway decent support response time if 1 out of every 10 visitors gets a crappy slow load time which is what I'm having happen right now.

994

We were quite happy with Bluehost except for the past 3 months. Page load time is on average 9 seconds where it use to be seconds. Am truly considering an alternate service. my rating: 3 stars

995

I purchase Bluehost hosting package before 6 month ago. There supporting service is great. But i am so disappointing with there condition. In there normal account they only provide 100 Total databases (mysql and postgresql). And the best thing was they count our no of file in account and if we exceeded 200000 no file they suspense our account. And also big problem was they only give permission to create total no 1000 tables in mysql and postgresql and if we exceed that it also cause to suspense the account. This was very bad. Because this is not show in their official web site. Only there agreement this had. If any one did not read it carefully they will punished for that. :) So every customer be awareness about this matter

996

I've been with them for over 3 years now and the service gets better and better. At one point, I crashed one of my CMS sites due to my own mistakes, customer service was able to restore a server backup from the day before and I got everythign back up and running in less than an hour.

997

around 5-6months ago i was searching for a reliable host but i was not able to find 1 then my friend told me to try bluehost then i did i was shocked when reading bluehost i was having a technical prob but their staff helped me instantly and my problem was is the most reliable host(for me)and i have told my friends about this awesome

998

I have been using Bluehost since 1996 and have only had one problem in the last five years concerning uptime. They claim and uptime of and I would have to back that up.

999

Their service has been very poor. My site has had incredible lag times, and the messed up a lot of my data when they trasfered it to them for me. They are not specialists at anything but poor service. I came to this site to find someone else to host with and leave blue host, and I was amazed the editors here have reviewed them so high. Sites liek this should only show user reviews, because it isn't like the editors have hosted at all of the sites they review for extended periods. You'll be feelin blue if you use blue host.

1,000

BlueHost is one of my fave hosting when it comes to Blogging sites. Easy steps to follow and hassle free setup

1,001

I concur with this writer. I went from Godaddy to Bluehost about a couple years ago, based on top notch reviews of the time. Then a few months ago the power outage, and just last night my site was down for an hour or so. Granted, when I called tech support they stated they were already onto the issue because they had identified the issue, but, my chief complaint is server performance. It is not impressive at all. Yes I know I am on a shared host, but, the reviews I read at the time were singing the praises for this hosting company. I believe the lack of server performance for my site is impacting the number of return visitors. I too am looking for alternatives (hence coming here). I believe the author of this article/website should frequently re-evaluate the hosting companies listed. I am searching for an up to date listing of QUALITY hosting companies, that have servers built SPECIFICALLY for WordPress sites.

1,002

I like how the 'Automatic Renew' button automatically re-checks itself after paying manually (nice, huh? -- Steve at Customer Service says this is how it is supposed to work, ie - you can't opt to just pay manually) -- for me it hit an account which was closed. When I reversed the charges they shut down my domain and kept all my data citing their service agreement. After that they said that the only way they would even speak to me about the situation was if I sent in a photocopy of my drivers license and credit card, because for some reason they had decided they needed to verify my identity (which had already been done on the phone, BTW). Long and short of it -- they kept my data, and I got hit with $100 worth of bank charges. What can I say? You get what you paid for -- bad customer service and a complete lack of respect for its customers, plus an automatic renewal feature that borders on fraudulent. Utah Attorney General's office is getting called about this

1,003

I bought their service last week (Aug 2008). They've mainly been down since. No reply from 'customer' (sucker) service. go elsewhere.

1,004

BlueHost is a terrible value. They are cheep, but there customer service is terrible, the interface is buggy and most importantly there servers are slow. They also do not honor there money back guarantee so be careful. I would strongly recommend just about anyone else. Save yourself some time and money and avoid this provided.

1,005

Bluehost's home page states: 'Professional Web Hosting $' This price is in actuality an 'introductory/promotional' (even though that is not stated anywhere during the signup process) and when you renew your account it will be at a higher rate. What they do is hide an 'article' in the Help Center called 'Hosting Prices' . Here is the lead-in for that article. 'Note:You may see a promotional price on the Bluehost main page. These prices are for your initial hosting term only and everyone must renew at the regular price at that time.' At the time of this review the renewal price is $ for 36 months. I understand the concept of 'Buyer Beware,' however, the fact that Bluehost does not openly call it 'promotional' pricing during the signup process OR indicate the renewal rate and justifies that by placing the actual pricing in a Help Desk article is at the very least unethical.

1,006

I'm not impressed by the this company. They have become to big on themselves. They think they know everything. This is not true. They like every company need our money to survive. I will no longer hand over my money to such an unfriendly company that is going to treat me poorly. No instead i'm going to move to a new company called Host Dune. They have been friendly and very helpful with any problems i have come across. My programming is not the best, so their helpfulness is much appreciated. They are also cheaper than blue host which makes me feel alot better about the switch. I save money and get better support!!! what is not to love there. I say join me in the revolution against the big buisness bullying us around and join a small company like Host Dune (url is ). Thank you all for reading my post. I hope that you will reconsider using the 'Host of the month'.

1,007

I have been with BlueHost for 3 years but they are having issues. I was caught in the 2 days of intermittent downtime for 4 sites. My sites were offline for updates to the servers longer than expected (why is this necessary when they could have mirrored to online servers?). When the servers were back up they were insanely slow while they 'fixed a problem'. Simply pinging the servers take about twice as long as my other previous hosts Their support simply does not know the technical side and give only what the people actually running the servers give them. having the tech people report to a superior who relays the information live to the support staff would help this a lot. Even their twitter account provided more info than they could. If you are running a blog or low traffic site they are not bad because your viewers are more likely to wait when the site is slow. I can't recommend them if you do any e-commerce because the site can come off as not reliable turning customers away. Would I recommend it to friends? Depends on their needs but most likely not any more.

1,008

Hey Marc, Power outages can happen with other hosts as well. We do try to keep our list updated. In our opinion, Bluehost still is by far one of the best ways for users to get started. We are still using them for our smaller sites. They host over 850,000 WP sites more than most other hosts. Yes, there are other hosts that cater specific to WordPress users for ex: WPEngine. lt;lt; You can read user reviews here. However, their pricing is a bit on the high end. You can also try InMotion or HostGator. Their services are fairly comparable. WPBeginner is located on HostGator Dedicated Server plans.

1,009

My wish was to have created our website 5 months ago and to have it done with. While filling out required forms, I was never warned to keep a copy of all information that I gave to them and that they would be following up with a verification call. I received the call when I was driving. From the 6 debit and credit cards that I had in my wallet, I wasn't sure which I had used, couldn't remember the email address that I used and so the customer service rep insinuated that I was a fraud. 5 months later I'm trying to buy this domain name and I'm told that I would be charged for the 5 months that I have been unable to access this account. They have my money, won't return it and won't credit me for the 5 months that they controlled my access to it or lack rather. DON'T USE BLUEHOST!!!!

1,010

I can't recommend the services of Bluehost. I had a lot of hassles with downtimes due to unexpected deactivations of my account. They just deactivated the account without any reason. If you try to use more than perhaps the average (I used 40GB of the 'unlimited' webspace) they try to kick you out. It's very anoying that the just deactivate accounts without any information upfront. Professional usage of their service is therefore not possible. There is always the risk of unexpected downtimes of the website.

1,011

I resigned from Bluehost within 30 days and was expecting full refund, as they promise this on their site. It turns out that they refund one service (SiteLock) only when you resign within 5 days. Disappointed. Well, I get they may be lose too many clients and found way to earn at least a bit from When you resign after 30 days, they refund only a proportionate amount, and ONLY for the hosting. Any other features, SiteBackup is not refundable at all. Personally I move to hosting where they give an easy and professional drag-and-drop page creator.

1,012

Bluehost offer unlimited everything to attract new clients. Once the money back gaurantee period have expired they start throttling your account which causes your site to become slow and eventually suffer downtime This is a strategy they used to try and force you to upgrade to a more expensive plan Why do they do this? Because they are paying out most of the first years fee in affiliate fees so they have to to make money The cost of a yearly plan is around $85 and they pay $65 commission to there affiliates If you are outside the you are more likely to have your account throttled

1,013

UNLIMITED DISKSPACE AND BANDWIDTH is their statement not mine, I just got another threat from them saying I had to reduce my files by 50 or they would 'look at further action to resolve the issue' False Advertising on their part! They are based in Orem, UT and tomorrow I will be filing a complaint with the Better Business Bureau. Yes I have a big site but again their words 'UNLIMITED DISKSPACE AND BANDWIDTH' They are giving GoDaddy a run for their money as Worst Hosting company! I have read most all the posting on Host Monster and Blue Host (same company) and can tell you that I too have had 99 of their troubles Too!

1,014

I've been a Bluehost subscriber for several years. They've generally been a very good host. Recently, however, they have been experiencing significant down times. My website and emails are up and down unpredictably. When I call tech support, they never know what's going on, and can't give me an accurate answer about when the problem(s) will be fixed. Earlier today, during my fourth call in 24 hours, they told me that a server part on the main power drive had been replaced, and that everything was fully functional. 'This is the type of problem that only occurs once every 100 years. Don't worry. You are good to go,' the technician said. Surprise. Two hours later, the system has crashed again. I have no email, and no website. My business is paralyzed. On a whim, I contacted them as if I was a new customer and asked for their uptime statistic for the past six months. I was told that they don't have such a figure available. Gee, I wonder why not?! Buyer beware.

1,015

Stay away from Bluehost. Ive been using them nearly two years now. They have this policy of increasing their prices after one year. Also they are so slow, it takes minutes to load a simple page (that particular page, by the way, is a page from a website which has Grade A in terms of page speed grade)

1,016

Bluehost is the worst hosting company I have ever used. They constantly get hacked and blame their customers, and deactivate their accounts. These people need to be shut down!

1,017

Most Oversold hosting service in the world ! God knows how many sites are hosted off one server ! 1000's may be even more !

1,018

I think that BlueHost is a great web hosting company, I had experience with them, however it also has will start stating its good points:

They provide dedicated IP, and managed hosting options, it offers affordable dedicated hosting options for larger businesses with unlimited storage and as for the support ,it includes helpful phone, chat, email support 24/-day money back , there's no Windows hosting options, my website goes down sometimes( that's why i left this company) which means No uptime for the value, their prices are a little more expensive than the

1,019

Have hosted several accounts, recently merged several domains to one account. No problems. Have contacted support on maybe three occasions, chat and phone, both quick and resolved issues. For the price, it's a really great deal, and cPanel is wonderful. I've been on bluehost for over 5 years now. I'd recommend highly.

1,020

I transferred my clients' and my site to Bluehost from another hoster and I cannot tell you how much more happy I am. I am still exploring all the features, but I am very satisfied with the variety of offerings they provide. Plus it's a real bargain and a very intuitive interface. I've used the live chat for both tech and customer support and being completely satisfied with their prompt attention and the help they have provided. I give it a big thumbs up ! -- Claudia Morgan

1,021

I have been working with BlueHost for a little bit over a month now, and I have been pleased with the service. Uptime is very good. It is the ideal web hosting for Wordpressers like me. They offer cheap web hosting and free domain names with packages. However, the customer service is not very helpful. I had an inquiry about my account and they were very slow, not offering any kind of useful assistance, only providing me with information that I already had. I would probably refer my friends to BlueHost because of its value and quality, not the customer service.

1,022

Rather interesting complaint. Did you have caching on your WordPress site? How much traffic were you receiving? Sometimes, a bad plugin can cause the site to load super slow. Page speed only grades the output of the code not load time. It assumes that if the output is good, then the load time will too. Try using a tool like Pingdom to determine what is causing the speed issue.

1,023

The company (which is the same as Fastdomain, same live chat, same data centers, panel, Same society but 2 ) is ok for very small site and very low trafic. I have an account there since 2008/08 and it was not so bad at the beginning. But as the trafic grew, service became worse and availability very bad. They deactivate your account for anything, saying that you violate the terms and conditions. Examples: - Unlimited space : If you use a few Gb to backup your mysql databases they deactivate your account. Saying SQL files is not web files !!! - Unlimited trafic : If You have more than 100 visitors at the same time they deactivate your account Too much - Unlimited Mysql Database : If you have big tables they deactivate your account. Too much SQL queries - Too much visitors on a given page they deactivate your account. Saying that the script is causing CPU problems. FASTDOMAIN = BLUEHOST = CHEAP SERVICE ! Better choose another hosting company

1,024

While the front of the site says 'BlueHost specializes in customer satisfaction' Unless its a problem that effect a large number of users customer satisfaction isn't a concern. The awstats Stats have not been working properly since July 9th -every time I do a live chat or call support they have a different excuse but it is now July 21 and its still not fixed - in fact on July 18 it says the site had zero visitors when it had over 3000 so it is very clear that there is a problem. Ive been told in blue host live chats everything from since I'm the only one reporting the problem -there is no problem to if I don't like it to upgrade and pay for a private server if I want correct stats. All they have is multiple excuses for the problems and and no solutions. -

1,025

my experience with bluehost was terrible as an Iranian living in Iran however the service was perfect and from support to servers uptime was great the suspended my account removing all my data and without any refund because of sanctions limitations.

1,026

Good storage capacity, poor transfer rate and very poor database capacity. Bluehost states than some packages has unlimited subdomains, and unlimited parked domains but in practice this is useless because it imposes a limit of 1000 database tables per account. For example, It means that your account will support only 7 differents joomla installations.

1,027

For the last 5 hours, I've been unable to access any of my BlueHost sites. Even their support forum is failing with a database error !!!!

1,028

'I had a VPS with bluehost for the cost of $ 30 / month. Had a couple hours of downtime each month and the response time recently got out of control (more than 3-4 seconds as com. Provo Recently its data center suffered a service interruption (a few hours). was impossible to speak to an agent via chat or phone. my site was slow for 2 weeks. tried to talk to someone in the chat but I shut my face about 15 times since I've been with bluehost. then you have to wait 15 minutes to talk to someone and get their history from the beginning with the new agent to the chat closes on you again. I I decided to submit a ticket and had no response for 10 days on why my server is so slow. now I moved to a new host and cancel my service with bluehost. '

1,029

Im using Bluehost at the moment, and not as happy with them as I had hoped. Support helpline answers quickly but their migration process, tools or procedures from a competitor, Godaddy, had problems requiring my calling many, many times. Im also finding performance to be an issue from time to time using wp-admin while creating and maintaining my new site that has only my traffic. 20 seconds to update a page is unacceptable.

1,030

We have been with Bluehost for several years now and have been thoroughly happy with the service we have received. The only outages we have noted are planned outages. Bluehost is one of the few hosts out there that seems to be proactive in their efforts for support. Cpanel is amazing - customized components are of top quality. Customer Service is quick and very helpful. I would highly recommend Bluehost to anyone.

1,031

For all the cribs that I have read, I would tend to disagree, having been a bluehost user for the last 1 year. But let me get the cribs out first: 1. They have server issues and its not much of a problem if only they start informing us in advance about maintenance outages. Max outage has been 3 hrs in my support is informative and helpful though. Well, thats the only crib I have got! Advantages: 1. Dirt Cheap 2. Excellent support 3. Simplescripts and amazing admin utilities 4. VERY easy to use 5. Extremely efficient with domains, transfers, management et al 6. Excellent forum 7. Live Chat works and the guys know their jobs 8. At dirt cheap rates, excellent reliability I recommend bluehost to one and all. after suffering the fine print and useless user-interface plus enormous support issues at godaddy, bluehost is as good as it gets.

1,032

BlueHost is one of the best Webhosts i've ever tried. I can tell you some information about this Host to make it more clear for the one who will read this and to choose BlueHost. I've tried BlueHost once and once is enough to feel that it's great, I'm also still using BlueHost and will always use this Host Company, BlueHost Support is also awesome, i've tried them i don't really need them but i've tried them and see what their knowledge is and i can say, BlueHost is really great, they do respond very fast, they understand what you're talking about and they know almost everything about their Services so they can support to the right way. Anyother reason why BlueHost is great, they're a whole Company, They build their own servers, they don't rent or use any kind of reselling program, they own every hardware they got.

BlueHost is one of the best thats what i'm saying, I know this as i've tried them out.

1,033

I have had my business website and email with BlueHost for 6 months and they have had NUMEROUS outages for 12 hours at a time. This week it's been down twice already - so I have no access to my email and my website says it's unavailable when people try to access it. No matter how cheap it is - if it doesn't stay up online it's not worth it! When I contacted customer service they basically just sent me something back out of a textbook, and were less than helpful.

1,034

I opened an account, transferred all my sites, DNS had completely updated, and then four days later my sites don't work and my account had been shut down. I called in to find out what happened - and basically their only notes in the system that someone (not me) had called in to complain about a fraudulant charge on their credit JUST the last four digits of their card, which were the same as mine, and then bam - closed my account. They never verified with me, or checked to make sure the credit card was the same full number. I've been down for three days now and trying to find a new host. Ridiculous.

1,035

Having been with Bluehost for 5 years (2 pleasant years and 3 years of pain and suffering), I finally decided to pull the plug and cut my losses. And here is why: 1- Servers are down every couple of weeks for no reason. Support team gives no explanation. Their response consistently in the past 3 years has been: 'This is it. For this money, this is what you get. You don't like it? Leave' 2- Their service is NOT unlimited. They have limits on everything: filesize, number of files you can store on server, number of Mysql databases, number of tables in each database, total number of tables. EVERYTHING is limited, and the worst part is that they are limited to make things impossible to work for you. 3- The websites load extremely slow. It takes 10 seconds to load a simple, well-optimized website. Their servers are overloaded and they just don't care. 4- Most of their servers are blacklisted or marked as spam. So your website is basically in a hole. You can't send emails to people because it'll be rejected. We asked to be moved to another server twice, but results were the same. Stay away from these guys (and any company associated with Endurance International . They are too big to care for you, and will happily rip you off and tell you to leave if you don't like it.

1,036

Ive been on Bluehost for over 3 years, but its time to move. Ive upgraded my package from them but still have speed issues. They say you get unlimited web hosting, but theres a file limit. If you have a site that starts to get a lot of traffic, you get throttled, but they dont tell you. Ive liked them, Ive liked the cPanel, Ive liked the customer service, but the speed issue is killing me.

1,037

I signed-up a month ago and the server IÃ¢m on goes down daily. Tech support is Ã¢Å“helpfulÃ¢. But, whatÃ¢s important is that the site is live, not that tech support answers the phone. IÃ¢m going to switch to a reliable host.

1,038

Few months ago they are selling package of 15,000 TB of bandwidth it's unlimited. Yeah so much for shared hosting. Don't try to sign up if you are looking to use up this much of bandwidth or nearly 2000 GB/month. They will BAN / CLOSE / TERMINATE you after a month. Don't put your business on their hand.

1,039

I was using GoDaddy and then I moved to BlueHost due to slowness in GoDaddy and I chose it because it is recommended by WordPress and I though my WordPress site would be better and the speed was really better but they have a lot of down times. my up times some days reach 60 but mostly around 80. In addition, before purchase I asked the support if I can move my emails from GoDaddy and they said yes and I paid 99$ for the migration service and then after I bought it they said they can't transfer my emails because GoDaddy doesn't support IMAP and I asked the support guy several times and he says 'Sure' and I don't think I am the first customer who moved from GoDaddy to BlueHost. They caused a loss of all my emails and important data. In addition, while migrating my website it went down for around 2 days and also after it's migrated it appeared messed up for around 24 hours until the migration team fixed the issue which didn't appear in the example link they gave it to me to agree that my website is good to be transferred. and finally I transferred 5 domains and they transferred only 4 and the last one they said 'they didn't pay attention to it' and then they migrated it after days. My experience wasn't good with them due to poor experience ( from some guys in the support ) and the downtime

1,040

We've been with Bluehost for years, no issues, best host, extremely reliable, great uptime, competitive pricing with many features and incredible and friendly support. They've been around a long time and they've earned their stellar reputation!!

1,041

Been on them for about 2 mos. They've taken my sites down by accident, had downtime for unknown reasons, and I keep getting a java script virus on my web have no support to solve this. It must be due to how they share the drives.

1,042

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