Hostgator Hosting - rated.is

Hostgator Hosting

$3.96

Hostgator is well established and popular among bloggers and other small websites. Their prices are very competitive and stay stable. Hostgator is popular because they provide stable and quick hosting with superb customer support. There are often great coupon codes available to get even better deals. Sign up to get advertising credits for big publishers like Google, Yahoo and Bing.

Hatchling Plan $3.96
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Unlimited Domains
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Business Plan $10.36
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Unlimited Domains
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HostGator Hosting Review - Business Ready

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Comments

[ 932 ]

Since I host many websites and develope most of them, I needed a host that had unlimited amounts of space, traffic, domain add-ons, databases and more. I found that with HostGtor. I currently have over 24 domains with them and it costs me under $100 per year! The price you cannot beat and I haven't had any issues when contacting customer or tech support. Definate host of the year in my book and now that I see they are a 'GREEN' host, that makes me feel even better!

1

I have been with Hostgator for almost a year. All of my blogs and sites are hosted to them and they have never ever experienced any problem. I remember the day when I was hacked by an evil man, Hostgator, was able to help me restore everything in good condition. Kudos to Hostgator!

2

I am very disappointed because I spent a lot of time picking a webhost and Gatorhost was the only one I found that oftered a toll-free number as part of the package. I had to cancel because I was unable to upload the template I wanted from Gatorhost. They had two other of which only offered very plain templates, the other told me I needed to contact Gatorhost because my url was not set up correctly. One tech told me advice I got from another tech was just plain wrong.

3

As a professional web developer I used HostGator for several years and I strongly advise it to everybody who is searching for a hassle free, reliable web hosting. Cheap price, great uptime and very helpful staff. Thanks HostGator!

4

Hostgator has been my third web host in less then a year. I just left them as well as the lagging time of my site on their service was unnnn believable! Trying to load a page was like pulling teeth! The tech support guys first told me I was on a busy server, so they moved me to another same thing! I'm also getting really tired of the false advertising all these hosting companies are doing. They advertise monthly plans at $ per month, but you have to pay for a full year to get the $ Well, I dont want to give someone all that money up front, especially after the bogus hosts i've been with so far. I just found a host that charges the same, $, but it's a monthly plan. - So far so good. Let's see how well this goes. I'm on host 4!

5

Hostgator was hosting several of my sites. Suddenly all of the links on my site were broken - inlcuding the success URLs for several forms on the site. They simply started giving 404 errors. MANY angry clients and MANY lost prospects later I spent 10 hours on the phone with Hostgator to find out what happened (this happend over multiple 2 hour phone calls, during which I was todl I'd be contacted by their 'level two' support - I was never contacted). I never found out what the problem was and I ultimately moved all of my domains to a different hosting company. terrible experience.

6

I have been using hostgator for 3 or 4 years now and they have been no problem at all to me. They have always had the technologies I have wanted in a version that is fairly up-to-date. There is of course, a small learning curve associated with their user-interface (as there is with any such thing) but they make it very easy to get through (lots of video tutorials and such). I have actually learned alot just from that feature of theirs. I have a plan that costs me about $11 per month, and I know that there are other companies that have cheaper rates. $11 bucks a month is not that big of a hardship for the rock steady product I have enjoyed. I'll be honest and own up to the fact that I have never used any other host. I dont really have anything to compair hostgator to. I am happy enough with their product that I dont need anything to compair them to. And I think that that is a pretty good

7

I am from India. After searching lots of web hosting review finally i decide Host Gator. I am using Host Gator since 2008. One or more time i faced problem with my website but HG technical team which is also provide in Live Chat they give me a good solution plus help me to identify my problems. Most of the problem they solve manually. Second the server speed of HG is very fast. I am using Baby Plan and getting more and more traffic without server goes down. I recommend to all you guys. I know the price of the plan is slightly high but you never get any cheats like other web hosting service specially in server and technical support.

8

HI! I used hostgator for my webhosting company though they are offering good things in $. But they don't allow overselling which means you are bound to sell every body knows in hosting business space is bandwidth is just a satisfaction sign majority of the website do not require large space and bandwidth but everyone ask for unlimited space so when you are a Host you must be able to provide unlimited space and bandwidth to you clients either they use of not without overselling you can't attract clients for shared hosting. So you will have nothing to give them if you are using hostgator. By looking the requirement now i am using they in half rates than hostgator i can oversell and now i am generating business. So i don't recommend hostgator for resellers try to use if you want to be an unlimited reseller. Thanks

9

After trying four other hosting services in the past, I finally settled with Hostgator. The others all had good points but either became much slower when trying to update my sites, had features that were not compatible with other services and not as easy to use, raised their prices substantially, or their tech support became worse and worse. Hostgator has hosted a number of my sites for a few years now and I have never had a problem with any of their services getting worse. I constantly sing the praises of the Hostgator tech staff, especially after they have patiently taken me through any problems I, as a non-technical user, might have. I am more than pleased that I found their hosting service.

10

Hi, I've been with HostGator since 2003. I have a total of 12 websites hosted on a single Baby Gator account. The service has been excellent, and I haven't suffered from downtime. I recently installed a Wordpress blog, and did it with ease. (I think they are an excellent host for Wordpress blogs.) I highly recommend HostGator, and have 8 years' of experience to back-up my recommendation.

11

Host Gator is absolutely terrible. Their service has gone down on me for several hours at a time sometimes over 12 hours at least 4 times in about 6 months. I finally gave up last night when their snide, arrogant support supervisor told me he and Host Gator could do nothing more to help me and the would refund my money to get rid of me as a customer. I took him up on the offer. Host Gator sucks.

12

I have been an enthusiastic HostGator supporter for many years, setting up sites to be hosted for several companies, entities and individuals. I have always encouraged people looking for a host to go HostGator, as I found it to be the best and most reliable host with a customer service department that was so sharp, fast, and friendly. I have watched HostGator grow over the years and now it is clear that company is starting to experience a phenomenon all too common to businesses that experience success of this nature. Namely, that as the entity gets bigger and bigger, it simply becomes impossible to maintain the same level of excellence that, paradoxically, helped it achieve success in the first place. Sadly, the company is currently experiencing a steady decline in the quality of customer service and technical competence. Customer-service agents are increasingly lazy and poorly-trained. Tech support is especially suffering and showing the sharpest decline.

13

Hostgator will rip you off. There are several things you should know about these scam artist before getting into bed with them. First they are a webhost RESELLER company meaning they are the middle man and you are paying them instead of the source. Second read the Terms of Service very carefully 'if' you do not 'ask' for your refund you will not get it, even if you are within your 30 day guarantee. 'Make sure you ask for your if that is proper ethics'. Third NEVER buy a domain name from them, that mistake is non-refundable and you will pay more with them then any othe registar. Do not buy into there crappy free ssl and if you get the one with the business plan they can get it upgraded to a company validated ssl for free. I said they can do it 'FREE' yet they try to charge you 150$ for a free service that they receive from their third party provider comodo. All in all this company is shady and will find any and everyway to rip you off.

14

Avoid this company at all cost. I have been using this company for the better part of 5 years. And this year, their history of excellent customer service and support ended. Host Gator, some time this year, decided to change their internal software, and in so doing, also decided to alter the way they credit the funds taken from their customers. They simply don't. For 5 years, I have paid my bill on auto pay on the 28th of the month. This year, my bill still is auto paid, I have changed nothing. But now Host Gator shuts down my account claiming otherwise. This is a problem because my phones, faxes, web sites , and CRM are hosted on their servers. And they then add code to my server making 10 hours of work on my part at the beginning of each and every month. Their None. They admit it is a problem on their end and that I paid on time. Of course, they still shut me down at the first of each month. Avoid them at all cost!

15

Had a basic dedicated server for my WordPress site. Over the course of two months four different HostGator techs broke my site and couldn't repair it. I had to go through this whole circus act of trying to get another tech to pay attention after the first tech caused the problem--and I've gone through that four times!! In their defense, at least after causing my website to shut down they admitted their own techs caused the problem. Anyway, I'm canceling my account today. Please do your research and shop elsewhere for web hosting.

16

HostGator offer unlimited yearly plans which is clearly false advertising. The reason for this is that they start throttling your hosting service as soon as the money back Gaurantee period has expired. Why do they do this? HostGator offer up to usd$125 a sale to their affiliates even though their yearly hosting plans start from around $62-$65 a year. This is the reason they are forced to play around with your hosting service so you suffer downtime and are forced to upgrade If you complain about this you risk having your account closed If you are non American you are far more likely to suffer throttling as there is very little you can do to seek compensation.

17

I moved my Sunshop store from Mochahost (after 5 years there) when their uptime degenerated to unacceptable levels. I was very satisfied with Gator until they suddenly shut down my site due to a TOS violation. It seems that my store's very modest traffic (under 100 visits per day) was overtaxing their server due to the PHP script's normal activity. After some finagling I convinced them to restore few weeks later they shut me down again. As I write this I've been offline for 3 days and am shopping for a new host. The consensus among various Sunshop support groups is that Gator must overload their servers if they can't support normal store traffic. If you use Sunshop, or any PHP shopping cart, be aware that they might shut you down without warning if your store gets too busy for them, and they will not restore your site until you prove that you corrected the 'problem'.

18

I use to love hostgator and so signed up with their reseller program. I now have 10 clients with me hosting their sites. Over the last month hostgator has gone to crap! Sites are always slow or down. When contacting tech support I get 'everything looks good on our be you'. Now today I can't get any of my sites up. online chat rep wouldn't even respond to say hello and phone support said I had a 30 minute , I'll wait. After 20 minutes the call suddenly NICE! I'm done with hostgator!! Hopefully I won't lose too many clients beforehand.

19

Extremely poor customer service and misleading promotional offers! I just took advantage of their offer on this link. php. I paid using my paypal. I didn't get any confirmation from them about my payment and how to set up my new account. I emailed them and a sales rep contacted me to get my paypal transaction ID. I did and few hrs later, another rep emailed me asking for the same info and this time asking for my credit card, ID, and paypal transaction ID again! I am extremely frustrated that they think my transaction was fraud! I had high expectations with this web hosting company thats why I was interested. Now I changed my mind! I am upset with hostgator!

20

I have to disagree with some of the not so nice reviews of Host Gator. I have been with them for several years now and have never had a problem with any of the numerous domains and web sites they host for me. There has never been any down time of any of my sites and when I have had need of technical support they have been nothing but courteous and quick to come to my aid. I would highly recommend Host Gator to anyone as an inexpensive, easy to use, easy to maintain web hosting site.

21

I've been with Hostgator for about a year now and have had a great experience up to now. In the past few weeks there has been more downtime than in the past year combined and I get the 'we're working on it response' more often than not. I'll stick with them for a bit, but if it continues, I'll look for another.

22

Alright so just switched from the dreaded JustHost failure over to these guys. Not only is their Terms of Service ACTUALLY reasonable and clear, but the site just works. By that, I mean there are no walls of ads, no fine-print, nothing. The site is easy to use, very clear, and importantly the registration process is a breeze. The support is by far the best support I've ever seen. Online live-chat has yet to disappoint me; I even had an interesting conversation with one of the representatives discussing Wordpress, and how he's noticed a huge influx of users from JustHost. Plainly put, they are NOT robots greedy for your money. On top of that, you won't find a single outsourced phone- representative when you call. The features are bountiful and the prices are extremely fair, not to mention the flexibility - they really do serve a plan for everyone. Just a warning: when you register, you have 48 hours to confirm your account before you have to re-process payment! HIG

23

He would write this review, but HE'S SO F-IN BUSY WITH THE BS customers service, he can't! Apparently, no customer service rep will let you speak to a 'manager'. They won't give a last name, dear 'Raul R'. And they won't handle anything the old fashion PERSONALLY. Gotta be by email. His SITE is down. His EMAIL is down. And this has been going to 2-days.

24

Customer service is rude and very unhelpful. Average site speed time, not great. Just average overall, other than customer service which is very poor.

25

AND they are destroying my customers' businesses (I am a reseller) AND they just do not seem to care!! Our sites have been down off and on (mostly down) for 3 days now, and it all started with a maintenance procedure that 1. THEY NEVER NOTIFIED US they were going to perform and 2. That they apparently botched badly. I have called, chatted, emailed, opened tickets. They all come back with a different story. And after one period of 16 straight hours DOWN they refused to even qualify me for their uptime guarantee! They finally conceded but it was pulling teeth. Well, that guarantee means nothing anyway. because all I get is my monthly $25 refunded. Whoopy-doo. I now need to refund DOZENS of my clients or risk losing them, which will cost ME 100's of dollars!!! AND my customers are losing revenue hand over fist. What a kick in the teeth!! Thanks Host Gator!

26

Alright, I have had hostgator for about two months now and everything is going amazing so far. Transfering from FatCow I found that the suport isn't mentally retarded, and the site actually stays ONLINE gasp. The only downtime I've had so far was because I fucked something up, and the tech support fixed it for me. I highly recommend HostGator as it is probably the best unlimited host out there.

27

Extremely unreliable! Had clients sites down for two days. Desperately looking for a new host.

28

First 3 days of service we had numerous server time-outs on both the site and cPanel. Support said the server was experiencing higher than normal traffic. My experience with HostGator was that they are unreliable. Cancelled immediately.

29

I saw that hostgator was in the top 10 hosting sites and after much review of their website, I chose to transfer to them. I signed up and immediately completed a ticket order to have hostgator transfer my files and database from my previous hosting service. Five days later I finally cancelled after sending numerous emails and calling and speaking w/ customer service. On one occassion I was told it would be completed later that day. By late afternoon the FOLLOWING day, I realized this is NOT the type of company I want to give 15$ a month to. I would NEVER recommend this hosting company to anyone. Whats even worse, I paid them and never got anything but a headache and a waste of time from them. Maybe as an initial hosting site they're ok. But if you are transferring hosts, DO NOT make the same mistake I did and think that hostgator can do this as they advertise.

30

We've been on hostgator for a few years and up until recently were very satisfied. It seems that they are seriously over crowding their servers as of late. We've experienced database connection timeouts and complete site unavailability starting sometime last year. We have 2 reseller accounts on 2 different servers. Both have demonstrated these problems. I guess if something sees too good to be true it usually is :(

31

Hostgator are great they always resolve my problems when i contact them on chat, hosted my account for months, thank you

32

Not sure that I'd use this service again. True, they've been reliable, but there are problems with the so-called 'free toll free number' for biz customers, and the best they can say is to tell you they don't provide CS for that service. They can't tell you what the regular rate of their service is after the 'special introductory' rate wears or why the rate you are currently paying for you account is so much higher than it seems it should be. They are very good at giving non-answers. The technical people, on the other hand, are quite good and happy to help. So I have really mixed feelings about Host Gator. I've been with them for 2 years, and occasionally ask myself if it would be worth the time and trouble to change providers. Still haven't given myself a straight answer, so I guess I'm just as bad as their CS people! Given the problems and the obfuscations of the CS agents, I'm just not sure I'd recommend HostGator to anyone.

33

Hi all, Hostgator was a real cool host. Til lately they became worse, I personally had problems with my email accounts including receiving database errors, webmail pages taking minutes to open, other server errors when sending and receiving eamils. The worst part, when I contacted the technical support rep. on chat he told me that he cannot report the problem because the tech. support guys are fixing issues with the email server and that my report will delay the process.

34

I have been on hostgator for 3 months now. I have had several self inflicted issues that their chat tech support has been great about fixing. The price is where i would like to be.

35

I have been using Host Gator for many years now to host serveral of my sites. Their plan, price and Reliability and Uptime have been perfect for my needs. The most important thing was also their customer service which really impressed me. I have used many different hosting companys and none have even matched the great customer service I received from Host gator.

36

I heard good reviews so I tried them. They are currently hosting my site but it looks like I have to switch. I constantly get database errors. Tech support says it is because their servers are busy and I have to upgrade my account. I have to upgrade and pay more because your servers are too busy? Maybe they used to be good but my experience over the past 6 months has not been good. I don't want to go through the hassle of switching hosts but it looks like they are giving me no choice.

37

I just recently switched over to HostGator, and these guys rock. Quick uploads and downloads, great packages, and the customer support is FAST and friendly.

38

I've been using hostgator for a few years now and have been pretty satisfied. I have two hosting accounts with them and have recommended them to people as well. I did have a negative experience with them recently on one of my hosting accounts. My site was apparently using too much resources and they had set a rule where no one could access my site but myself. They did this with no upfront warning and I was forced to figure out what was eating the resources, upgrade my account to VPS or move to a new host. After careful thought, I did choose to stay with them as hostgator has always been reliable. I thought how they handled the situation could have been better though, as a long time customer it would have been nice if they had gave me some kind of break for the first months price of VPS or allowed my site to be up for another day while I figured things out. Now my site has been down for 5 days and its just recently getting back up.

39

For no reason BUT one of my script is sending out more emails than allowed. Unfortunately they do not provide steps to resolve it immediately. They are more concern with their servers going down than your business since all my sites are taken offline. It has been more that 24 hours and we are still communicating! I have been looking for alternatives and this will be the push factor.

40

I've been a customer of hostgator since . I paid $ by paypal. This month I've paid as before. And hostgator has suspended my account! They have redirected the traffic from ALL MY DOMAINS to 'cgi-' that rotated ads! I've contacted them, they said that they need my 'photoID' to verify the latest HIGH RISK transaction. I've sent them a copy of my passport, after that they asked me to send them a 'photo of me and my passport in my hands' I was shocked! I've made this photo, sent them and asked: 'Why hostgator has blocked access to my cPanelandFTP? And why hostgator still uses MY DOMAINS in its own purposes - to rotate ads?' NO ANSWER! I've lost: 1)1 domain, they suspended it 2)MySQL databases because they did not allow me to login cPanel and make a dump Later they answered that refunded $ and deleted my account, and that now my paypal account is 'blacklisted' AND NO ANSWERS FOR MY PREVIOUS QUESTIONS,and I still don't know why they did that

41

I ordered a vps3 setup on Wednesday and it still was not setup by Saturday. I was told from day 1 it took only 3 hours. I was played like a shell game through the entire process with Extremely rude customer service people. The only positive thing I can say for this company is they promised to refund my setup fee. I will let you know if I ever see that $ again. My guess I will have to go to the Texas BBB and judicial system. Don't Use This Hosting Service!

42

I was excited about hosting at 'fasted growing hosting company'. Turn to be nightmare: -Stuff is not reading emails compleatly. I need to send mail 2x to get the answer; -Almost every time I send mail I get different person to deal with problem; -Some Stuff workers are unprofessional disrespectful don't even care about clients; -They requested sending photos of ID. Which would not be problem IF THEY EXPLAINED THAT ACCOUNT IS GOING TO BE BLOCKED IF YOU ATTACH WRONG DOCUMENT BY SOME REASON. After that you get blacklisted, NO MATHER WHAT YOU DO TO RESOLVE THE SITUATION. This is review is not just promised revenge but also a sincere advice to avoid this stuff.

43

Started to sign up, but stopped immediately when I was asked to select an account password. Requirement is an all-numeric password, up to 8-digits. This is ridiculous. Complex passwords should be a REQUIREMENT, not DISALLOWED. For those who don't know, all-numeric passwords, especially short ones, are easiest to attack. If your web site is compromised, it can be used to distribute malware, defame your reputation, promote other organizations, and more, all without your knowledge. No way I'd host my business's web site on this provider!

44

there is no need to elaborate. 7 months of trouble with any hosting speaks for itself. I even got a letter from a supposed executive Joshua Martin and he blamed me for 7 months of problems and told me if I was not happy to hit the road. Nice repsponse from an executive.

45

I signed up with Hostgator on Aug. 28th because I heard they rocked. It is now Oct. 19th and I still am having problems. I have spent over 9 hours online over this time with one rude, inept, and brainless inchworm they call their staff. I have over 42 emails. I have spoken to more the 14 people including 'managers'. All this nonsense just to switch hosting from GoDaddy to Hostgator. This was the WORST decision I ever made in my 20 years of business. If you are foolish enough to sign up with them, be prepared for hours of being on hold, listening to poorly trained vacuum headed bodies typing endlessly on the other end. What they are typing is beyond me. How Hostgator got their reputation is incomprehensible. I suspect it was the same story as ebay, yahoo, and all the other companies who struggled at the beginning by providing great service but then completely gave up once they got on top. I suggest before signing up with Hostgator you open the closest window and throw your money out.

46

Worst web hosting company in the world, I wouldn't recommend such a fail web hosting company, I have never seen such a Low grade company in my whole entire life.

47

Host gator does not give you the ability to transfer websites from another server to your reseller account. You have to go through a process with host gator support and give them all the other servers details and wait for them to do it for you. Really annoying if you already have a ton of accounts on a ton of different servers. I was so furious after setting everything up only to realize no server transfer options in WHM, and they wouldn't budge and give me the ability to do so, they told me to go dedicated. Anyways, I cancelled immediately and went over to Effex Hosting. So far so good. They gladly gave me server to server transfer options in my WHM panel. I will NEVER deal with host gator ever again!

48

Dear Host Gator and Brent Oxley, Like many of us, I too wanted a website 2 years ago. So, I looked and studied and compared hosting providers, when I heard about hostgator. I read your inspiring story and since you started out in FL too, my communal sense overwhelmed me and I bought my first domain with you. Hostgator, you were really good, I loved the simplicity in purchasing a domain then buying hosting and setting it up. Hostgator, you even called me many times after that to check on me and I was impressed with your customer service. I began to believe you were different than the day, I logged on to my site and there was something on it, that wasnt mine. I was surprised, but I trusted you Hostgator. My heart broke when I heard that you said the domain now belongs to Go Daddy. Hostgator, you have betrayed me. You say your billing system failed to resgister it with Whois. Why Hostgator, why didnt you call me when this happened? friends forgive each other. I hope I can.

49

you have to give up your rights to the court system to use them, and must submit to them choosing an arbitrator to decide who wins, and go to Texas, and pay ALL costs for both sides

50

I just signed up for HostGator about three weeks ago and I must say so far I am very happy. I have used their support staff a handful of times already and and very pleased with the customer service and their ability to take care of my issues quickly and efficiently. The cPanel is packed with features and free marketing tools and I can tell just about everything I need to know from from the home page. The price was fair as well so far I am happy with my choice.

51

To those complaining that they asked for ID, you are stupid. They ask for it to prevent fraud. Unless you are someone who is trying to set up an account with stolen credit cards then dont complain, its for our protection they require it. And they ONLY require it if your purchase seems suspicious, such as you IP location not matching your billing location. I have over 10 Sites hosted with HostGator and I am glad they ask me to send in my details when i accidentally mess up on the order form. Their uptime is amazing, the customer support will often go outside the scope of support to try and fix an issue I have, never had an issue with them refunding my money on time for space i didnt end up needing, all in all its a great company.

52

I've read a lot of the reviews here and honestly, I do not agree. I've used HostGator for awhile now. I'm a Reseller, Affiliate and have a few other Web Hosting accounts there. I have NEVER had one problem with HostGator. Any question I had, I would just hop onto live chat and the person would always politely and quickly answer my question. Their prices are in line with basically every other company out there. They're not over priced or severely under priced to make you worry. I would, and currently do, recommend this hosting company to everyone.

53

I referred to this(hostgator(pussycathostgator)) company a lotand lots of But their tech support, sales support and others are definitely annoying and idiot !! If you have a plan about this ...company really do not think anything about it ..because at the beginning they'll ask you your Photo ID, Passport, Credit card and every thing with the details. No body can ask that private info from the There are more ..They will not help you if you have a problem with your They can log in to your hosting account without permission and add it or delete any thing they Its just STUPID ..Actually I know what it is but ..you can continue from I immediately moved all my information(Files etc.) to different hosting are tons of thing more to tell Simply never never and NEVER buy anything from them !!! If you don't believe me just research on the Internet you'll see that ... How it Be careful ... Thanks for reading !

54

This company treats their employees terribly. Do not give them business.

55

I ordered VPS hosting for $ on their website. The money was authorized from my credit card account but I receive email some time later requesting that I fax them a copy of my drivers license. No where was this stipulated and I resent being asked to give an internet company that kind of information. I consider these deceptive business practices and I would never use this company. So far, I have not had my money refunded although I have asked them.

56

I have hosted my all sites on hostgator. I am using hostgator for 1 year. I have never faced any downtime. Their support is best. I always use the online chat option. And I got all my problems solved in few minutes. I recommended this to friends, and they don't have any issue as well.

57

I have been with hostgator with almost 2 to 3 years, there are some good and some not so good experience with them. Overall they are undoubtedly the best web hosting company for resellers. I am using there VPS plan now with 59GB disk space and its not 100 problem less but when ever there is a problem the hostgator support staff is with you. I faced 2 times email outgoing problem in recent past which was quickly resolved by the support staff. The biggest problem I am facing with the HOSTGATOR is that my debit visa cards are not accepted on there website. I wish they add moneybookers as a payment method, I hope that would facilitate many others.

58

It is a great web hosting and recommended by all the professional webmasters. I don't know how come their rating is one star here on this site. It seems the reviews are not fair here.

59

This company cant keep to any promices and tell you lies and then more lies keep well away from these .

60

I had a dedicated server from Hosgator which i pay around 180$ per month. I lost my email access for a month, and because of credit card problem my PayPal account stopped paying this money automatically. And after the delay in payment they didnÃ¢t dare to call me but just sent some reminder emails to the email which i didnÃ¢t have access to. Is calling my phone that expensive for them ? and after 10 days, they just deleted all my websites files ( data ) without making a backup. So now, i lost my websites especially my biggest project is now gone forever. And honestly i did spend around dollars for it plus 1 year of my time ( around ) So they made me lose dollars just because they didnÃ¢t call to inform me about the payment problem. I wouldnÃ¢t expect such an unserious, unprofessional act from such a big company. And i do promise them that i will make them lose more than i did, by informing about their working style in any platform i can find. Everybody reading this, take care if you are already working with them, or you are planning

61

their BUSINESS mgmt processes R really amusing/ confusing/ annoying isn't sure IF i will ever ref AGAIN but hard 2 beat technically

62

I am new to the reseller business but Host Gator has been great. The only thing that I don't understand is that their plans go from 50GB Storage / 500GB Bandwidth for $ for a basic plan to 200GB Storage and 1400GB for $ for the premium plan. Wouldn't you think that if you are paying 4 times more you would get 4 times more bandwidth? That is my only problem so far.

63

I've had web sites since 1997 and now have several, switched to HostGator a few years ago. The web sites are virtually never down. The tech support people talk English with no discernible accent, and actually know their stuff and solve the problem. The sales people have been helpful as well. I would so much rather pay the extra few bucks, and not have the headaches. I have recommended HostGator to many people.

64

I was happy with Hostgator from 20, during which time I set my account to autopay monthly for a club website I manage. I've been very pleased with uptime, and any TECH glitches I've had have been handled efficiently and professionally by chat. Cpanel has worked fine for my needs, but in Dec 2011 I logged in to my account and inadvertently created 3 invoices (two of which I couldn't delete) to prepay for three years of service. This evidently created 3 new 'accounts.' I paid one by paypal and didn't pay the others, but HOSTGATOR autopaid the other two with the credit card on file. Long story short: after promising a full refund of the two autopaid, erroneous invoices, it took weeks to finally get a partial refund, and they refuse to refund the difference. Confusing, unhelpful. It turns out I've been overpaying for our website for years, and they act like this over $45. I'm looking for a new host now. (I rated Tech Support as Tech/Sales Support because Sales is why I'm leaving)

65

I had already signed up a couple of company's that i designed websites for with no problems. But when I wanted to transfer my own hosting to them, they told me I could not have a dedicated Ip address. I told them that they list it as an addon for their plans. The very rude gentleman SIMON L., told me that I needed to justify having one. I asked what does it matter if I'm paying for it? He said that WE offer them as we see fit, and I could get one if I bought a $50 SSL cert. After a long, aggrovating discussion I told him I would take my business elsewhere. I'm currently moving my clients to another hosting company.

66

I just read a review where a guy has been with them since 2007 - same as me. He complains that now that he's got 100,0,000 visitors the site's slow, because it's on shared hosting. Well duuuuh! I use an 'Aluminum' account, so I can put sites up quickly and cheaply. However, I do realize that when those sites start to get traffic, I'll need to upgrade to my own server and of course this will start to cost me more. Naturally, I'll simply rent one form HG, as I know that their teams will move everything over for me without a hitch, because it's their system! Hostgator are , just choose the package appropriately. And yes, I've moved away to other hosts and come back, because at the end of the day, ANY web host will have issues at some time, that's just the nature of servers, but I have always managed to speak with their people and get it sorted out. This goes for billing issues too.

67

I am so excited that I made the switch. I am changing EVERYTHING over to them. I am tired of GoDaddy's slow server problem and their non caring attitude about it.

68

My sites are slow to load. Hostgator will turn your accounts off in a heartbeat with no notice or warning that your are growing too quickly. Customer support staff have been rude and cut the chats off. They claim it is an internet connectivity issue. Funny, they never show any disclaimers that they are having issues. I could go on and on, but with the lost revenue from my sites being taken off line; all I can say is avoid them. They mandate all of these changes. You make the changes, and you think problem solved. Right? You would be wrong as they expect you to document and supply them with each little change you make. And if they don't agree that you made all of the mandatory changes plus, too bad. Oh, and did I mention that they will keep charging you for hosting while your sites are inactivated. Works out great for them. Not so well for you.

69

Before joining I read various reviews and saw few complaints but just waved them. / Good / 1. I have been with Hostgators for 1year now and have been satisfied with BabyPlan. 2. Support have been good, the performance good, and over all it seemed nice. So I upgraded to VPS. 3. Here support has been over all helpful and assisted with installation and available to help point toward a right direction. / Draw Backs / 1. Thus far within 2months of being with their VPS plan there were two 3hr down times. Both times they did not notify us ahead of time. 2. When we upgraded to VPS I read about their plan and what it offers at: The following day I received email and was told it doesn't come with MySQL and when I asked they pointed me to and hidden link(

ps-virtuozzo-power-panel/what-do-i-get-with-an-unmanaged-vps-vz-only) that

was not even on the sales page. And I have to pay extra $10 every month. I hope they correct themselves be more straight forward with their customers. 3. Emails sent from my domain(IP) given by Hostgators to Gmail - goes to Spam.

70

I've been using Hostgator since 2007 to host a variety of different sites. Never had problems, loved the responsiveness of customer service reps. Just recently, as my traffic has grown - first over 100,000 monthly visitors, then over 200,000 - my website began to slow and then to stop. Nothing's changed about the site. It's just that when you try to get onto it, it and and for seconds. I've tried this from everywhere in the world (via connection checking websites) - it's the same everywhere. Why? The site's become too successful, and now the shared server it's on is overwhelmed. As a result, the site's 1 rankings in Google are taking a dive. The site's traffic is taking a dive. And yet the site's performance is still mired in the land of tortoise-slow. Now I'm faced with having to take time out of my 16 hour workdays juggling multiple start ups to figure out how to move a moderately large website to a completely new hosting company and not have things miss a beat. I spent about 5 years as a Hostgator evangelist, telling everyone I knew to go with Hostgator - and that's a recommendation I'll never make again.

71

First let me state I am not a customer, however after a week of searching after losing a lifelong subscription to a bankrupt webhost I decided to make inquiries. They looked good on paper and in most reviews. I went to the chat line and immediately got someone. It took several tries to get the answer to a simple question on sub domains. I then asked him how much the $ per month fee would go up after my three years were exhausted for another three. He replied $ I questioned that and he repeated it. After a wait I called sales by phone and repeated the question and it was confirmed. I questioned it and made him aware that I would be signing up for another three. After a delay he came back with $ That apparently being the full contract price which is $ per month and fine and dandy with me-just wished he would have expressed it that way. My problem is if they cannot quickly answer a simple question off the gitgo, how are they going to be handling something a bit more complex down the road? Never mind that they do not own any servers and contract with The Planet for that task, at least they are up front about it. Never mind that they refer to the plan as the Hatchling and the next one up as the Baby plan. If you're going to sell to adults at least don't belittle them-give the plans an adult moniker. I believe only in recent reviews and theirs seems to be quickly going downhill from what got them to the top in the first place. Old reviews mean little as things change and apparently are. They are still in contention, yet I'm going to put off a decision for a while.

72

The windows hosting service is really really bad. Everything is in the hostgator control and you need to be really always behind them to do any thing and using plesk panel is a night mare.

73

They have a very bad service. I had website that is now grown and I have made all the pages into flat html to save CPU resources but this Hostgator keeps on blocking my account as they say it exceeded shared hosting limit. I think the unlimited bandwidth they claim is not true because that is the only item that grows to my website as it has now more visitors (my website consuming 500GB bandwidth). I lost a lot of my popular pages in google search index ranking because of this Hostgator's bad service.

74

I can say that Hostgator has been a great partner for me. I was unlucky enough to migrate most of my clients to Hostnine 3 years ago and every time their email gets blacklisted for poor MTA or I have a terrible experience I move them over to my reseller account at Hostgator and don't have any problems again. You can always get someone to support you by email, live chat or by phone, and I can personally tell you that I had one of my clients' Joomla sites start taking down their server (run away process) and they worked with me to get the issue isolated rather than simply killing off the account as Hostnine did to me once before. It 'is' shared hosting with all the downsides and upsides ($$$$), but it is the best version of it I've seen for the price. I don't normally write these reviews but seeing them bashed in some of the reviews after their technicians have had my back for the past two years isn't right.

75

I have been with HostGator for 5 years. In the beginning, I was incredibly happy with their service and support. Lately not so much. Uptime and speed are still good, but tech support is slowly but surely getting infuriatingly bad. Front line support can answer only the most basic questions, and somehow never realizes that after we've gone back and forth 10 times, they really should escalate. Even worse, their email spam filtering is really really bad. I get about 250 spams per day. The reason for that is that they have turned off all of SpamAssassins heuristic learning capabilities, without which SpamAssassin isn't effective. They are still a good deal, but only if you have a simple website that won't need tech support and you don't need to use their email service.

76

Their Cpanel is scrap! If you are not an expert on their environment, expect lots of discussions with the help desk! The Cpanel pretends to support many languages. If you want to use Cpanel and the language is not English, you may have overlapping fields and due to this a reduced functionality. The information they provide to set up a FTP account is scrap They offer many tutorial videos how to use 3rd party software within their environment. Unfortunately they donÃ¢t tell you for which releases the videos where taken. To solve my problems their help desk recommend me some of them. All of them did not describe the current releases of the 3rd party software. Nice features like WebDisk are not supported under Win 7. It looks to me, that Hostgator has a way of its own to change their internal software. My experience, they changed something in flight and as one result my data where broken. The help desk was not informed about those activities. I expected a policy of denying but a few days later the help desk informed me about their activities. In my opinion the latter was great, my thank you to the help desk guys.

77

I am sitting on hold, with an active chat session open for 40 minutes now. Terrible.

78

Pros: they give you unlimited domains and a huge space for a reasonable price. Cons: 1. Php under Fast-CGI instead of the more efficient mod_php. This means performance issues but also software limitations. For instance, you cannot use ajax upload bars with CGI. 2. Awful support. When you have a REAL problem, such as asking for a backup that the panel shows it was made, they just ignore you. My advice: don't put valuable/critical/important data on this site. It will not be on a safe place.

79

Hostgator was one of the best affordable hosts, was is past tense. Now after they were sold, they started migrating servers, downgrading speed, tech support. Bunch of issues. No real backup before all server wide updates. Sites ended being down for almost a day, DB messed up, they silently restored DB from old outdated backups and did not notify affected clients. So if you store data on your site, accept payments, orders. 4 days of data are lost. If you catch it on your own fine.

80

We have had our e-commerce sites with HostGator for a little under 2 years. During that time, we have frequently noticed very slow page load times, often in excess of 10-15 seconds. That is a serious business killer. We have also experienced several server outages, that in the past had lasted only a few hours. The one we are in right now is in the THIRD DAY! That's right, our online sales sites have been broken for THREE DAYS. Our sites will load intermittently, or allow someone to access a page or two before hitting the 'WARNING: An Error occurred, please refresh the page and try again.' message. And, we can not access any of our back-end management tools. During this time, there are lots of nice little (useless) forum updates. Meanwhile, they do not answer calls,, their 'Live Chat' leaves us with a 'Wait Time: 30 Minutes' screen, but in reality, no one ever comes to say, we will be moving all of our 20 domains off of HostGator as soon as possible!

81

Hostgator had a valid credit care on file so when I received a notice (from my IT consultant NOT from Hostgator that a domain nome was about to expire I was not worried. Just to be safe I called Hostgator (there billing and user interface is miserable to use online). I spoke to a real person who assured me that I did not have any outstanding invoices and that all my domains were on auto ernew anyway so I had nothing to worry about. After a week out of touch and out of the county I returned to find that I was missing important email messages because indeed my domain had 'expired'. I called Hostgator again (another hour on the phone!) and was told that due to a 'glitch' in their system certain domain name get 'lost'. They were abel to reinstate that name but a review of several other names that I use revealed they had quietly expired also. Unfortunately for me some of these had been purchased by other people and could not be recovered. Hostgater refuses to even return my money!!

82

Dealing with Hostgator is an awful experience, they really don't give a crap about you once you signup with them. They will hold your server hostage and threaten to cut you off as well as try to claim they cannot issue a refund. Its also hilarious they are number two on here. I'm sure they paid for that since they would rather spend money on advertising than decent service. Read their employees reviews on glassdoor. What a terrible place.

83

I advise to people, don't buy anything from Hostgator, because it sucks, they reply to your emails late, make excuses, don't solve problems, threatens their customers, support teams sucks, take your websites down without your information then don't reply, advertise themselves. Fuck the hostgator. hostgator sucks! My all sites down

84

I paid for two years for the domain, worked for a month but now the public can not download it. No one will help me. The run around. RIPPED OFF.

85

Like the title says, HostGator is the best I've used. I run a web design shop, so we have experience with a ton of hosting companies. Most of the other hosting services we've worked with have major problems, but HostGator works, and works well. It does a great job of easily installing and running WordPress, has a great cpanel, solid technical support, and it's pretty cheap. You can use their GATOR25 coupon to get 25 off, or wait around for one of their holiday deals which they do a couple times a year which might get you an even better deal. I think a lot of people get on review sites when they have a bad experience, and that's legitimate, but hosting is a technology, and like all technologies, it sometimes has problems. When you're looking for hosting, it's about finding the best of all the options. We've tried a TON of hosting companies, and HostGator is by far the best.

86

I host ten sites with Hostgator - a year ago they were great and very customer oriented - in the last six months customer service sucks, when they answer the phone (not often and 45 min wait times like this morning) the techs know nothing. 'Oh your on a Mac, we don't support Mac.' 'Oh problem with our server, really, we can not locate the issue you speak of.' Then my favorite 'I will send a ticket.' Which means we will never do anything. A month ago they crippled all my email and demanded I put in new passwords with no warning. The Techs did not know they had created the problem so just said it was a Mac issue. I solved the issue and techs just sent forward ten tickets that resulted in not one response - Oh, any contact with me would have been in my not working email accounts - Yep, they now suck that much. I will be moving to another host company as soon as I can.

87

After ordering a domain from , I attempted to build my site. It is the most difficult way to build a website ever! I had no idea what to do and their support guides are terrible. So, I tried to contact them to cancel my account and issue me a refund. After waiting on the phone for over an hour, I decided to try their livechat. That also took an hour. Someone finally came on the chat forum and told me to fill out a cancellation form. I filled it out and they sent an email saying a ticket was created and it would be processed and could take 1-3 days. Well, they kept issuing me stupid tickets about the same dam thing and so I filled out another cancellation form just to be sure. Same email response. I really do not think they have actual people on the other end of the phone or computer. Tried calling them again and AGAIN no answer! After 5 days and still no refund, I contacted Paypal and opened up a dispute. I also filed a complain with BBB. This is the WORST!!!

88

DO NOT USE HOSTGATOR. I've been a customer for many years. At one time they were great. There are absolutely terrible now. Constant downtime, constant problems, and support is horrible (and takes minimum an hour to get someone on the phone.) Use literally ANYONE but HostGator if you want your website to be up, and if you want any level of support. It's a crappy service, that keeps getting worse.

89

I had shared hosting with hostgator and found them ok. I needed faster so I moved to a VPS. what a disaster so far.

90

After 2 years, 5 websites and unnumbered problems i say avoid this service at all costs. Before i move my files to another hosting, i noticed 20-30 seconds loading time for all my websites. At the moment i moved my files i have yet to see a single downtime. My websites load much faster and i have no problems at all. If you invest money and time on your websites just stay away. Even if you get a free account! On the other hand if you are a spammer and want to host unlimited websites to one account, this hosting is for you.

91

My name is Ashwini. 1st time i open account on hostgator in 2010, due to downtime of server and joomla theme website always hacked due to less charges my credit card without any information, as i block that card. Anyway again i open new account on hostgator in 2014 as my false thinking that they now become trusted hosting provider. They started earn money with new customer ask for credit card information or xerox copy of card, unless your account in suspend mode. They can ask if only if transaction of cards fails. Ok, as i done payment to hostgator and ask refund money, they not reply any email. If i can upload bank statement transaction here, then i want to do so. Please allow to upload statement here. As per government instructions in .gov site and bank guidelines, we never ever share credit card details to any authority. Hope you are intelligent to take saftey precautions. Only use card when you see https:// . Never share card, as i am one of many victim.

92

We have been with Hostgator since 2009. Our site was originally on a cheap shared account. Service and uptime were excellent. As our company grew we upgraded in 2013 to their VPS. What a mistake!! Around this time was the time Hostgator was bought out by EIC with their infamous Nevada budget data center. What a joke!! From the first 4 years with the shared account calling support maybe 2 times, we were calling support that many times a week with servers that needed reset, they decided to do an upgrade in the middle of the day (we are an e-commerce site), the day in April where they crashed for 12 hours. Downtime each and every month. Tech support although friendly is impossible to get a hold of and don't do their job. We ordered a simple SSL cert that took 4 phone calls (30 mins each) and 3 weeks to get installed!! Its not the same company that it was once. EIC bought the reputation HostGator had built and turning it into a budget crap service only the same in name.

93

Dear Friends, If you are thinking to use the Hosting Services from Hostgator provider then you will get a horrible experience with them specially with the website related to badabase. I have always notice that there data base server get down for 2-3 minutes in every 1, 2 ,4 hours and sometimes in 1-2 days. It will show you following message like(error Establishing a database connection) In Reply they have mentioned there server are slow and in there Ticket: IKJ-9. below is the hostgator reply(As per your mail we had checked your account and we are sorry to inform you that we were experiencing MySQL issues with the server. As it is quite unfortunate the issue was caused due to some of the accounts in the server which were abusing the resources. Currently, our monitoring department is continuously monitoring the users and are suspending them, do verify the MySQL threads which is quite normal now. As our monitoring department is working 24/7 to detect such users there is no ne

94

i am very disappointed with the service of hostgator , withing the past few months since near ending 2013 , and recently my hosting account C Pnl was temper with 21/Feb/2014 , i notice it , as i was updating my new website and when i click refresh , it gave me an old website that i know longer need . someone had hack into my hosting account C panel and remove my new website and place the old website in there , back on and i have changed all my password after my developer has finished work FTP and all passwords , C pnl password and i used hostgator password creator , how can this happen , i contacted hostgator since 2 days know help they are telling me they have send the info to support for 2 days i have been waiting and they are very rude , i have to wait hrs to chat with someone and another time 2hrs , to get to chat oprator and when the come on the chat they will take another 30 mins of my time , just repeating the same question , it is a very bad service 18:50 - 23/FEB/2014 i still have not received any reply or support from HOSTGATOR

95

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96

I used HostGator for many years, before it was purchased by EIG, and the services were always absolutely horrible. I hosted about 35 websites with them, and they never once loaded fast. I had a VPS System through this company, with several add ons, several ip addresses, I was probably spending around $240 a month for these services. I noticed that my sites were not functioning as they were when I had a previous hosting company, (i moved to HG based on what a friend had told me), so I called support, they told me it was my coding, we redesigned the sites, the same problems, they refused to escalate tickets to check with the datacenters on my account, or my websites. The support had absolutely no idea what they're talking about, they kept telling me bogus stuff. I've been a network administrator for over 15 years. When a support team is making stuff up to get customers off the phones, it's time to leave them and never look back. I hope things are better there, i'll never

97

I have never been one to review much, recommend much, complain much. But as a HostGator reseller, I found myself raving about this company to everyone for the first 4 years I used them. The support was stellar, my sites always loaded fast, uptime was great. Then, they got bought out. I can very honestly say, I have never in my life seen a company absolutely fall apart like this company. Over the last year, I have had many very stressful days because of this company. I have over 50 websites hosted with them. Some days, all 50 of my normally fast sites are deathly slow. The kind of slow that makes you want to pick up your computer and shatter it on the floor. I have now complained (nicely most of the time) about 50 times. They always give me the same BS responses. Not only that, their 'Data Center in Provo, Utah' seems to go down now about once a month for a day or so. Yep, all my sites go down for a day. You can imagine the complaints I get from customers. AVOID HOSTGATOR.

98

After years with them (and praising them to others as word-of-mouth referrals with no compensation), they keep suspending a small site I have (as in never more than 7k visits in a month) saying it's using too much CPU. It's WordPress and running the same it has for 6 months with no changes to code, but suddenly it's terrible? At their requests I modified different things, including calling the WP cron with an actual cron tab, changing cache settings, and more. They keep changing the reason. They have gone so far as to blame Bing for crawling it too much, and suggested disabling 'CPU intensive items such as AJAX and search.' SEARCH! They want me to disable search on a website! I'm done, and moving multiple accounts to a new home. December 31st their datacenter had an outage that lasted nearly a half day. No business emails, sites down, the whole lot. AVOID AT ALL COSTS!

99

I have had excellent support and 100 uptime using hostgator. I also used this hostgator coupon boogiewoogie and I got my first months hosting for 1 cent.

100

i use hostgator dedicated server but not satisfied because hostgator services is very bed so please i am tired with hostgator so please not use hostgator. Hostgator agent is say's next time no problem but next one or two day same problem created. i am feel discounting.

101

I have been with Hostgator for over 4 years. It has grown to big for their own sake. Security is low and our sites have been compromissed twice, databases affected and many hours of work lost. Hostgator blames de coding but someone accessing their server has nothing to do with our websites. Customer support is not what use to be and do not take responsibilities are badly trained and sometimes patronising. I hope you dont find out how careless they are the way we did.

102

i had over 400 websites with them a couple were running zen cart they said too much cpu usage and suspend the whole lot

103

Like many others, I had good experiences up until the Provo move. Then constant weekly outages and major outages starting last May, then August and now again yesterday. Tech support is Ok, but has gone WAY downhill. They must be on a gag order now because they are not answering any tickets or phones and my site's SQL has been down for over 30 hours. There are many other better options out there. I have already opened a new account on another host and am waiting for the server to come back so I can move. If you have a non essential site they might work for you, but if you run a business, stay away and avoid the frustration and monetary losses.

104

Hostgator will not enforce their own terms of service. Despite many abuse reports proving TOS violations, they refuse to act and seem to be in fact protecting a hate website. Reports have included links to images of a naked under age girl being held by a very much older nude male, as well as posts advocating date rape of a 15 year old girl. and others posts showing what look like underage boys engaged in sex acts. This is potential harm to minors and is a violation of their TOS. There is also a beastiality image showing a nude male having sex with a decapitated pigs head, again a violation, as their TOS states obscenity is prohibited. There are many more such posts and images, but Hostgator will not enforce their TOS. If anyone is thinking of joining Hostgator I would recommend that you look elsewhere first.

105

Hostgator was one of the best (I've used many over the years) hosts I've ever had until they moved me to a server in Provo, UT. Since the first of May, 2013 I've had ongoing downtime. It is erratic and anywhere from hours to days. Not a week goes by that I don't have downtime. This is unacceptable. Tech support is friendly but not helpful. When a server is down what can they do? One thing is be honest about it - tell me it is down instead of making me find that myself. I'll be moving all my domains as soon as I can find a new host. This is no easy task. With all the hosts now, reviews are very hard to use as an indicator of what to expect. I believe they cannot or will not fix this problem until they have enough customers leave. What a shame a good company outgrows their ability to provide the service they advertise.

106

Never had a problem that could NOT be fixed until they updated their servers. Deleted 2 forums to make them happy and lost 80K confirmed email members. Still said I was using TOO much CPU time and wanted my WP frontpage changed, so I changed the CACHE plugin. This has went on for weeks and NOW the entire account is gone with NO notice. 800 visitors a day went to 150 or less. Over 4200 FB Likes couldn't be handled or 7K email update users. I cleaned everything and they just kept complaining and LOCKING one of my 3 domains. DONE!

107

I've had a good experience with Hostgator - Used their cPanel with no problem even being new at it. I had my own web site software, so haven't used Hostgator's, but had absolutely no problem uploading my site, and my updates/changes to my web site publish instantly. Their customer service people were very professional - I had some confusion about the introductory pricing and renewal pricing - but they cleared it up and I still got a very reasonable price with a 3- year renewal.

108

I am trying to start an reseller account, so I want to open an account and see how my customers would use the system. In my two days with Host Gator, I had multiple problems with there c Panel and there ease of There customer support had a good response time, but never helped my issue, the site published on the site builder address '' they could not help me, or did not. I told the support agent to cancel my account because there hosting service was very difficult to map and use. I never got a refund from the $ I spent to make the

109

I have not had an issue with Hostgator over the years I have neen with them. Reliability is perfect. Only had one ticket to change the main domain and all went well, maybe slowly. Software is perfect with multiple databases and PHP. I have 20 domains and the price is right for an unlimited account. Could be best to ignore the idiotic prior comments from customers that don't know how to manage a web server.

110

Upon establishing service with Host Gator, I was given a quote from one of their Sales Representative. I did advise the rep I preferred to set the account up myself via the Internet as I didnt want to give him my credit card information via telephone. The representative understood and gave me a coupon code to use at checkout. He advised me I would receive 25 off monthly, paying $ I immediately setup service using the coupon code provided and in fact the cost was $ Where my complaint comes into place is with the next month. Host Gator attempted to bill my account $ I contacted Host Gator immediately to dispute the amount. I was told the discount was only for one month despite what the Sales rep initially indicated. My rebuttal was although were not talking about a lot of money here, $ monthly (which does average to $ annually), its principles. You cannot give a customer one price and then the following month indicate the rep was wrong or didnt thoroughly give the specifics as how coupons work. The representative on the telephone indicated they get a lot of the calls with confused customers. They do put an asterisk by the price on the site which means the price is only for one month. I replied, the customers arent confused, your company is misleading customers which is dishonest. I suggested they specify this information clearly on their website and train sales reps to be very clear when giving quotes and setting up accounts. An asterisk does not clarify to customers one month price, it says to me and Im sure to others this is the special price you are receiving at the monthly rate. I advised the rep I would move my business and file a complaint against Host Gator because of this. He was rude and did not care. I do NOT recommend this company.

111

Worst mistake our company ever made, so many fake positive reviews made about Hostgator on the internet. Absolutely worst customer support, constant problems with email being down, and shared $9/month account was more reliable than paying 6 times more a month for a VPS. Hostgator = THE DEVIL

112

Hostgator is going bad, what started as reliable hosting company is turning into a nightmare. The support tickets are answered in days, long wait on phone and now they are sending me emails accusing me of 'abusing' their CPU without researching the issue or offering solutions. So I decided to share my reply to Hostgator: I appreciate you sharing this issue with me. 'Abuse' by definition is a deliberate act of breaking the rules and trust, I think you have miss chosen your words in this email because: 1- I never knew about CPU limits on our hosting account, this something that should be posted online, not in fine print so buyers can be aware of it. 2- The CPU log output is showing that the issue is limited to one of 10 sub-domains which uses your Wordpress. 3- You identified the issue but never suggested any solutions beside sending me to do more vague research. I suspect that this issue may be caused by a Plugin since all other subdomains are on same platform and did not gen

113

HostGator is UNethical and their leadership needs to include MATURE decision makers. I plan to hire an attorney to navigate what they did regarding my website.

114

HostGator is a terrible company now! Host Gator used to be a very good hosting, now they went to total crap. I would not recommend them to anyone. Their customer support is the worst, a 30-50 minute wait. I tried to speak with a manager about a ticket that is 10 days old. After the third time, I had to wait a one hour on the phone to speak to a manager. Its been about a year since I see then go to shit. WARNING, dont bother using them. Maybe because they are owned by this group and that cant handle everything

115

I have used hostagor but I suggest to all my friend never trust on that. Hostagor sever down anytime without any update and when we raise ticket they told server down but not sure when it will up even 14hours server was done after that too nothing any update. I have lots of loss my time and money both so I suggest never deal with hostgator

116

I used Hostgator for 3 years now and I am ready to migrate my account. The experience started great, service was reliable and support tickets were answered on time. Now that they have grown, they lost track of customer service and cannot handle the volume. I created a ticket 4 hrs ago and nobody responded, meanwhile customers are calling us complaining. They promised up-time and that is not true. Business website cannot afford to be down for a single minute! Will be taking my business elsewhere as Hostgator is not for me and should not be for you neither. They are unreliable

117

I finally decided to take the plunge to self-host my blog and after a lot of reading, I chose HostGator and paid for 3 years of the middle hosting package upfront plus a few add ons. As soon as I logged in there were ads. Even beside my cPanel were ads. One of the features they market is the free Weebly web builder. I tried to use that for my site's landing page, but only the 'basic' Weebly plan is free so the favicon was still Weebly branded etc. To have a custom favicon for example, I'd have to pay $9/mo. for the Premium plan. I just was not happy right off the bat so before I even installed Wordpress, I cancelled. I think I had the service just under 2 days. MAKE SURE YOU READ THE TERMS BEFORE CANCELLING. There are lots of catches to get a refund and get your cost refunded before your subscription renews. It has taken almost a week and several contacts with them to get my refund issued even though I did, in fact, read everything and fill it out correctly.

118

Let's first say that I NEVER write reviews, but seriously I'm so frustrated with their customer service I just had to. They take 5-10min for each reply to simple questions. Their answers are terrible and even asked me after 15mins of wait:'are you still with me'. Like seriously obviously i'm still here, i need customer service help. It works great, but if you ever have problems, you're on your own really, they are not help at all. If i were you, i'd definitely find another webhost. Customer service plays a big role

119

I have been with Hostgator for a year. Initially their support was fantastic. Don't know what has happened, but wait times are extremely long, communications on web initiated tickets NON-EXISTENT. This went from my favorite company to my least favorite over the last month. Having said that the tech support staff are very knowledgeable when you do get them. Host gator needs more of them and much better management as this level of service is inexcusable.

120

It took me months to build a few sites and get users and content. My site got hacked and Hostgator took 2 weeks but still there is no response as to what they have done to fix this. All i hear back from them after waiting on the other end of the phone line or live chat after 30 minutes is that they are working on it and will let me know. Are you kidding me? Two weeks and my websites are still As i am typing this review of hostgator in frustration, i am online waiting for their no good live chat again. This is probably my 20th time.

121

My websites loads much faster than Hostgator! I've been with HG for 6 years and this month I switched to You should try for yourself. Their support is fantastic!

122

I have been with Hostgator on VPS hosting since February 2011. By February 2015, I will be gone. The rapidity in which their customer service quality has deteriorated is astonishing. They used to put extra effort into fixing problems quickly, one chat session, 15 minutes and done. Not anymore. Just recently I opened a ticket for a problem, waiting a week (I understand that it is the holidays, but really, a week?) and then they proceeded to break all my customers sites that required PHP. Do yourself a favor and keep looking.

123

Hostgator used to be a good company but it seems that they merged and/or got bought maybe around a year a go .. it's been all down-hill since then: crappy support; hacked servers .. unreliable uptime.

124

I have been with Hostgator for about 8 years with a managed dedicated server (non-reseller). I can't believe the level (or lack) of technical support. Of the 5 support tickets I have issued since July 2014, the average (yes, average) response time was 4-5 days with no resolution on 3 of the 5 tickets I had to hire someone because Hostgator said there was 'no problem' or it was 'my fault'...An example is when I had to hire a server administrator to look at my MANAGED dedicated server and he told me there were stalled PHP and Apache processes so he stopped them and restarted Apache. For those looking for a dedicated server, look will end up spending more time than money (and then start spending the money) trying to deal with Hostgator and their lack of support.

125

I have been with Hostgator for years with no real issues. Now I am very unhappy. While the price might at Hostgator might seem like a deal, the cost is high if you ever have an issue. I have lost most of my Christmas business because HG does not care about their clients. My sites got infected with malware and thus blacklisted with google which effectively took them offline. Hostgator does not respond to security breaches which also included when backups fail. I am looking for a different provider who takes web business seriously.

126

I've bought an account at hostgator. It worked about 2 days and then it went down being suspended. I tryed to resolve this by creating a ticket or to chat with them but without luck. The answers where to call them to confirm my account. I started to call them 5 times and each time they where laughing and closing the phone . :( Can't i make some complains to their boss ? It's unbelivable how these people treat you. Hostgator sucks and their employees are full of shit

127

I have a VPS with Hostgator. It was great until 2013, then problems began. Right now, they don't answer to ticket support. THEY JUST DON'T ANSWER AT ALL!

128

I have been with Hostgator for a few years now. I host multiple web sites and during that time I have had 3 major security issues. Each has resulted in a horrible response from HostGator support. One issue was 2 months ago. During this event another hosting customer on my shared server had their site hacked. The hack was able to exploit a server vulnerability that allowed my domain to used to host a PayPal phishing page. This page remained up for over a week after I phoned support. As it was not on my hosting I could not fix it. During this time my domain was blacklisted by Google. Support responded THREE WEEKS after the ticket was entered. The most recent incident was just two weeks ago. A site of mine was hacked and I asked support to help me figure out how. I phoned, they promised a 24 hour response. After 3 days and no response I cleaned my site, b/c it was blacklisted. A week later support responded and told me to leave the site alone for forensics. REALLY!? TERRIBLE SUPPORT!!!

129

Ive been with Hostgator for years and they were pretty reliable, service and tech support wise up until early this year, ive had sleepless nights battling with their most times clueless tech support staff. Many times instead of fixing an issue they end up making it worse and then i keep having to go through the draining process of chatting with them again and again. Unashamedly they are all over the internet with .01 adverts, packing on clients they cannot manage! I would rather pay extra dollars for a reliable service than pay their current price for a heartache, im done with them and planning to move to a better host which is a big deal because ive built my business on these people. My advice to anyone looking to signup with them, thank God you haven't already, its a nightmare! find a dependent hosting company. Tech support deserves no star by the way.

130

I bought a domain with hostgator abut 3 weeks ago. I ran into an issue of being locked out of my account and having to verify my identification. It's been three weeks and I have not received any response to my emails and no help from customer service other than wait for an email response. Absolutely ridiculous.

131

If you use HG as a solution to host your business account please look at all these other reviews before you decide. we have had customers cancel due to mistakes and outages caused by HG, for a managed hosting environment expect to spend many hours chasing down support to TRY to get them to escalate and fix their mistakes, we are in the process of moving environments, we pay $1000's a month to HG and in summary it really is not worth the money, stress or migraines it is giving us.

132

Be prepared that Hostgator does not look at there own issues and will try steering you away to point blame on something than other.

133

I have been with Hostgator for few years. Everything was ok up until the company was sold to a big third party company. Servers are not reliable, customer service is the worst I have ever experienced. Technicians are are not experienced at all. They know nothing about anything. Prepare yourself for at least 2 hours on the chat of few days reply for ticket which most of the time won't answer your questions. In some cases you won't even receive a reply. Servers are slow and getting changed frequently. So in total I wouldn't give more then 2 stars to the company. They already realized that and were happy to give me 75 off to return. They won't enable your account before receiving copy of your passport page. So, if someone care about his security this is another minus.

134

This hosting company has the worst Customer Support I have ever encountered. No matter how many times you attempt to connect to Live Chat, you get a '30 minute wait', and even then it remains unanswered. How can I add a 0 star for User support?

135

I have not once had any downtime with hostgator. Every question I have had were answered quickly. I have recommended my friends to them and they have all been happy with them. When I switched to my main income source of business being online, I put my faith into hostgator. I have been quite pleased with them. When you think hosting providers it comes down to just a few key things: Price: You can get the first month hatchling plan for a penny (coupon code: PENNYSAVER), then its only about $7 a mmonth after that. I have not found anything with a similar price value. Reliability: I work from home, and it is super important to have 100 uptime. Hostgator does this for me. Speed: So, Google now can rank sites based on their loading speed. I have gotten every one of my sites on the first page of google with the speed that hostgator has. Tools: They give you a lot of tools in the dashboard. You wont need half of they are all nice to have just in case.

136

COMPLETE WASTE OF MONEY AND TIME. THIS COMPANY USED TO HAVE GREAT TECH SUPPORT, HOWEVER THEY NOW HAVE DEEMED THEIR CUSTOMERS UNWORTHY OF THAT SAME SUPPORT. A HUGE 'BAIT THEN SWITCH' COMPANY.

137

Where to Signed up for basic package took my payment twice,,. Locked out of my account haven't even started to build site ... 4 tickets 2 weeks later no help now can't send any tickets just taking me through text Wait hours for live chat only to have it fail at a few minutes Can't get through on Really frustrating don't use!!!

138

Ugly waste of time web hosting, no particular time to resolve the problem, takes 30 mins to begin chat, takes almost 2 hours chatting, still problem not been resolved, support is very unreliable and unprofessional. Advertisement is fake and full of deceit, don't try Hostgator or you will lose all of your clients and will destroy your career.

139

I would recommend everyone do not buy Hostgator ever!!! you will never get any customer support within 4-5 days after you submit They never replied tickets and if they do they reply after 4-5 days. It took 5 days for me to get a lame copy past reply. And they dont give any warning or grace period and shut down your site for any reason. searching any other good hosting for now.

140

is very poor. The customer service is very poor. I never ever recommend to anyone to buy in I bought 3 times different different websites, I cancelled those due to poor customer support. Even I we buy from our original credit card and they will ask to sent he photo of the cc photo and holder id. I sent them. Again they asked me the screen shot of my online bank account. i could sent but I didn't sent to them. DON'T EVER THING TO BUY in Their all the service are very very poor even from technical site. Slow down the website even the site is 500kb. I would like to say DON'T BUY in HOSTGATOR.

141

Hostgator's downtime and interruption of service happens all too frequently

142

I've been a HostGator customer for around 5 years. I host around 15 websites with them, including one that at one point had around 3 million hits per month. I find tech support queries are generally answered quickly and accurately, though I rarely have to use them. They have real experts available as well as the front line people, I've asked some curly questions in the past (eg around spam prevention with DNS records) and gotten really excellent replies. The server I'm on is fast and reliable, downtime is typically zero and almost always less than 10 minutes per month. They migrated me to a newer, faster server a year or so ago. Tech support has gotten a little slower lately, but still fine for high priority queries. Overall I highly recommend hostgator.

143

I used their service for a year and did not have significant problems, even though a couple of times I needed support, it took about 90 minutes to get someone online to chat. The real problems started when they shut down my site without much warning. I was on the phone twice and did online chat 3 times; each of those had wait times of between 90 minutes and over 2 hours. After 3 days of not getting any real help (even though I had just paid for another year), I decided to move to TMDHosting. They did the transfer in a day. I initially had a few difficulties but their tech support team was extremely helpful. They have a ticketing system for technical support, and it works very well. No more waiting for 2 hours at a time!

144

They had a major server failure last week, thousands had their websites down for several days. Data was destroyed, some non-recoverable. What did they do? Nothing, no email notifications, they stopped responding to support tickets, no social media posts and no sorry. Thousands have left in the past week as they were left swinging in the wind. I was was one of them, after 5 years I left and am never coming back.

145

I have server space with a few companies and this one by far takes the longest for any support ticket, the chat representatives know the least, and they have the least accountability when it comes to problems. The usual answer is 'I'll have administer look at this' then 'I'll have a level 2 administer look at it'. A week or two later if you are lucky your problem might be solved. If you are looking for a great support team or help throughout your server process don't go with these guys. Our account has also 'has to many failed login attempts' overnight about everyday. I believe this is someone trying to get access to our server. Off all of my WHM panels hostgator's run's by far the slowest - even with 'better' server specs. Highly recommend going with another company. I have extreme success with or something more 'personal' and helpful.

146

I was all fired up to start my new blog. I bought the hatchling package. I was just getting started when my account was blocked and I was told I need to send a copy of my government id in order to continue. No thanks and WHY? I asked the chat operator if there was any other way to verify my account - I had read on line that this requirement is only asked of a small percent of HG users - and the agent said no, and quickly started prompting me on how to cancel. Also, when I submitted the ticket to cancel, the page did not send and I had to resubmit my request. A bug before even starting. Clearly, they do not want my business. Also, in the short time I was able to access my cpanel, etc. I found their UI very clunky and full of too many ways to just get lost in their endless pages. Not slick at all. Glad they didn't want my business and I am happy to move on to Bluehost.

147

This is just to let users to if you are planning to host website on hostgator US for shared hosting then its very good. even technical support is excellent. but hostgator INDIA is pathetic. totally opposite what hostgator US is. HG INDIA tech. support on chat and even admins in tech support are bunch of fools. have shifted from HG US TO HG INDIA just to reduce latency time for india based websites and users. but within a 8 months of shared hosting account IP got blacklisted 3 times, one of my website data got corrupted and fool techie took 8 days to reply to my tkt and that too after 8 days they said its my WP theme which ruined data. now best part was i never used that theme and never done any modification to it. they didnt have backup. so STAY AWAY FROM HG INDIA. shifting back to HG US.

148

Ever since being purchased Hostgator has become perhaps one of the worst companies to host your site. Aside of frequent outages, customer service is virtually nonexistent. Our backups have been down for 9 days. 5 support tickets submitted, 0 response to 4, one responded with a fix which 2 days later still isn't implemented. We are not on a cheap hosting plan, pay for VPS and other fees. This company's inability to perform and support has the potential of damaging my business and the only solution is to run away from Hostgator as fast as you can, which seems to be happening in droves. Looks like the new owners don't give a hoot anyway.

149

Ever since my son talked me into paying for his hostgator account, they have, without MY approval or consent, automatically charged my credit card for the payments. We did NOT sign up for auto renewal, therefore they illegally charged my card. When confronted with these actions, yes, they did refund SOME of the money, but it took repeatedly reporting them to the Better Business Bureau to get the entire amount back. The customer service representatives in each case were rude and overbearing, telling me to 'shut up' so they could talk. The service, when active, was terrible. The websites my son set up were never fully functioning and when he tried to get hostgator to look into the reasons, they would do only a small amount of technical work then say they could not find an error. NOT a good business!

150

In the past 50 days, we have had our email account hosted by HG, hacked twice. Our website has gone down 3 times in the same period. Since Friday, they have been trying to get our site back up, but they are not sure why it keeps crashing. Their techs are 'working on it'. They cannot seem to answer any of my basic questions about why this issue reoccurs, where it might be coming from, or how to prevent it.

151

Am using hostgator from past few months. From the day one i experience my website was been slow, later recently when i came to know from my developer ther server side has an issue and even after raising results they didn't turnback instead giving nonsense reasons that i need to cleanup my site, which i already did it. And when i asked for my full backup and paid their feeds, they are ruining my life making me wait and my website customers for almost 3 weeks, still its not been resolved and they couldn't get me a full its really pathetic

152

Bunch of jokers managing the business and taking their customers to ransom. No SLAs for themselves, only know how to trouble their own customers. Technical support is pathetic. would bar your services without calling you. have the guts to admit that they do not have any SLAs for themselves. Call centres operate without any supervisor.

153

I used reseller plan from host gator, and had my first After installing client site we faced with email problems, website didnt send emails for user registering and even from the form on the site. Just for testing i moved same website to another hosting, and boom everything worked just fine. And now im waiting for more than 2 weeks to have response about that, but they dont what is happening and why i actually submitted ticket there. WORST SUPPORT EVER. Dont take their reseller packages you will regret about your decision

154

I've been using hosting services with many hosting companies for over 10 years. Last year I bought a reseller plan of Hostgator. I submitted many tickets. All tickets took about two weeks to reply to me. It is very bad service. You may lose your clients if you use Hostgator resell plan. NOT RECOMMEND.

155

I am a HostGator customer of 10 years with a reseller account that I use to support my own customer base. My customer was unable to conduct critical communication with their suppliers and their own customers due to messages that were 'bounced' (undelivered) over a period of nearly 2 weeks. HG support was deplorable while my customer suffered. After a week I demanded escalation. HG denied my request to speak to management and reflected a Bart Simpson not-my-problem attitude of 'I didn't do it' - followed by 'try resending your message.' (My customer had been retrying for nearly two weeks. Actual HostGator 'Senior' Tech Support Response: Please retry your messages in the meantime; if you receive a similar message, you may need to wait a short while and try again until the message is sent. Jon S. Senior Security Administrator LLC A course of action like 'retry - wait - and retry again' is the kind of poor quality, useless support I expect of a shady,offshore ISP.

156

I have been a Hostgator customer for over 5 years and for the last few weeks I have been unable to send emails to Yahoo, AOL and Hotmail. I have called several times and they do not have a solution or timeline. It is not a priority for them so I am moving on. Does anyone have any other suggestions for alternative companies that can help me?

157

I've been with Hostgator for seven years. In the beginning they were great. Over the last three years, they increasingly care less about me. My current problem is sending mail to AOL and Yahoo users. They mail would bounce back - I opened a ticket. First response: Five (5) days later, security writes back that 'I should just keep trying to resend the bounced messages' and eventually it will go. Second response: (2 days later) We know about the problem and are working on it. Third response: (after 4 more days and calling again) 'We need more information about this problem' Seriously, avoid HostGator - they are simply too big to do anything right anymore.

158

DO NOT use HostGator! They WILL NOT HELP you!! Even for free this is overpriced

159

Low cost, but above average quality.

160

I've used them for four years. Every year has gotten worse. I cringe every time I reach out to their support knowing knowing I will likely not get anything resolved. I know pay a 3rd party server administrator to manage my sites as HG support team is absolutely worthless and will just waste your time.

161

28 days of either no response or the wrong info. 28 days sites are down. No I am not a dumb ass with hosting and blogging. I own and operate 380 domains over several host site. The only problem I have had is with hostgator and not just once but several times over several years. DO NOT USE HOST GATOR. Even thou godaddy kills glorious animals just for a picture(disgusting) at least they know how to run a company. Bluehost(sister company to hostgator is ok, but I would not support them as the problems I have encountered from hostgator(but will keep my sites there just because of the $ it takes to move them) Hostgator cost me 1 month of my business, some clients business, and now several thousand dollars to move sites to different host company

162

My experience has been bad. I glanced over many host reviews and HostGator was the best. But I am really having my doubt if moving from Dreamhost to HostGator was the correct thing to do. Service is slow, prices change base of whom one talks too. One calls on the phone and most likely one talks to a person that is rude, but certainly is because they are getting hammers by dozen of un-satisty clients. I wanted to transfer 45 domains, I was charge for all, but only 22 where transfer. Last but not least, all staff wait for one to hang up so one doesn't give feedback of their service.

163

Until now i had 5 years with Hostgator on a reseller plan and i am going to move out because their techinical support service is becoming too bad. It takes very long time to get their response on ticket support, it's always three days or more. Online support is always available but in most of cases, they only help you to create a ticket support and then you will wait for three days or more. Hostgator support service was good before, now their support service is too bad. Not recommend Hostgator if you are finding a reliable reseller hosting provider.

164

Every one at host gator were as nice as they could be, but the customer service sucks. You will have to wait days to get a call back. If you go with Host gator, remember, you were warned.

165

Awesome stuff guys!!!! Had an issue with my Joomla website and was on chat with the support team and the assisted me within minutes. Also, need to watch out for the offers and freebies they throw out. Gonna recommend you guys to my friends

166

From day one everything was made unbelievably complicated. Couldn't transfer a site to hostgator, so had to buy a new domain. Another $50 and start website from scratch. Couldn't add a domain without now buying multi-domain hosting (even though I only want to host 1 domain). Another $70. Email setup instructions appaling. Took over a month to get email via anything but cpanel. Wanted to upgrade to weebly pro, couldn't because adverts for weebly pro overwrote the screen where I had to click 'upgrade to weebly pro' (seriously!!!) Called hostgator (international call to US) no-one could just sell me a product. It had to go to the development team. They added it - three times!!! I got charged three times. More calls to get two of the three charges refunded (took over a week). Tried to add ecommerce to weebly and they suggest using google checkout which has been defunct for over 16 months. Every support chat gets closed by hostgator in the middle of it,and calls are hung up on

167

I've tried many different hosting services like 000webhost, hostinger, bytehost, etc but when you 're looking for stable hosting with good support Hostgator was the best option for me. My website been running smoothly with no issues. Have setup my email as well with ease. Faced a minor issue but the support team got fixed it immediately. All in all , I'd recommend them.

168

The title is accurate. But decided to post when I needed to engage HG's 'Live Chat' support last week a few times in one day on behalf of a client. Got one of their reseller packages. They not only did not fix the issue, but wrecked the site. Long story short, It's like calling the fire department, which may or may not arrive- and if they do, they pull out the hoses and start pumping high-octane petrol on your blaze. A shame. HG was, at one time, quite reliable. No more.

169

I'm trying to buy a shared hosting on hostgator, when i click PAY, there is an error 'ou may not add any further packages at this time', i've contacted live chat support 'all ok, you can manually purchase the hosting plan, I'ill open a ticket now' AFTER MORE THAN 2 DAYS NO ANSWERS AT ALL!!! Until now i'm still waiting to be able TO PAY!!!

170

I couldnt get my account working for 5 days then this is the final dialogue I had with the support Chat ID:7. Question: I can not log in with my password. (7:19:47pm)System:Customer has entered chat and is waiting for an agent. (7:20:46pm)Jason L.:Welcome to HostGator live chat! My name is Jason L. How may I be of assistance today? (7:20:54pm)Ferit:hello (7:21:10pm)Ferit:I think there is a problem with my account. I can not log in (7:21:42pm)Ferit:Is it because I am using vpn? (7:22:13pm)Jason L.:Which login are you referring to? I would like to take a look at your account. Before I do so, for the security of the account holder I must verify ownership of this account. (7:22:22pm)Ferit:ok (7:23:40pm)System:Thank you for verifying your billing account f@! (7:25:07pm)Jason L.:Perfect! Thank you for verifying the account ownership! Which login are you referring to? Cpanel? (7:26:11pm)Ferit:yes that too and customer panel (7:26:23pm)Ferit:There is a proble

171

Hostgator has the worst customer service, don't go with them

172

Hostgator was truly a terrible experience. THe techs talk to you like you are stupid and their live chat takes 5 or more minutes between each response. I 'used' hostgator for almost 2 months and my site was never transferred as promised. I ended many conversations in frustration, even tears. I asked to cancel very early on but they only send you a lkike to do it yourself, the because they will not refund your money even if you cancel. BEWARE!!!!!!! Do not waste your time, energy or money. Went back to my original hosting company and am more stoked than ever!

173

I paid for domain privacy services when I registered my website. But in a day I started receiving email offering website building services etc. because Hostgator didn't do their obligations properly and my information as a registrant is in public domain. The same day my website was hacked and I asked Hostgator for help. They were fast but in their email they said 'we do not have a clean backup of the site on file to update this'; it looks they don't keep your records at all. I would not recommend this company.

174

Their tech support is just awful. You speak to one person you get one answer, speak to another and it will likely contradict them.

175

I've been using HostGator for 3 weeks now and made a mistake choosing them! Not only do I get more spam than ever, but emails to Yahoo and AOL addresses will not send. They have marked HostGator as a 'known spammer'. When you call, they'll tell you it is happening to everyone and they are trying to resolve it. If you research the problem, they've had it for several years and it is NOT going to be resolved. Don't be fooled by the price like I has cost my company time and money!!!

176

Hostgator is going out of business. They have horrible service and horrible systems. They delete your files so they can charge you $15 to restore a backup that they hide from your account. They blame the deletion of files on a security breach and don't share any logs with you (they hide the logs), and also have an option 'lost all my files, don't know where it went' so this must happen to customers all the time. This company needs to pay back all the customers they ripped off. They are finding every sneaky and despicable way to make money. They will even delete all your files and you will only find out when your website is down.

177

Company is seeing it's end soon. If you are a customer, back up your data and move while you can. Hurry. It's not good.

178

Whatever you do, do not chose this company; you will regret it. Long story short, the support is useless, the site will go down at least once a month, your site will get blacklisted and your business/blog or whatever you are hosting will take serious damage because of the incompetence and lies from this company. For a week now my site has been blacklisted and this is not due to a file from my end, but rather some other customer sharing the hosting. I have contacted support everyday for a whole week and they still give me the same lie over and over again 'we are scanning your files', I have less than 2000 files, it does NOT take a week to scan them. After a week, I was the one who provided them the instructions on how to isolate my files from the other customers who are using shared hosting. They couldn't even fix the problem themselves, I had to do it for them. Please, whatever you do, do NOT choose HostGator.

179

i was with them for 8 years, my last draw came when they answered my ticket 10 days later, lost one of my top customer because of them, i have canceled service because all my complaints were ignored, they do not need my business, tech support has no knowledge of technical issues, their survey keep on asking me questions about web builder instead of company service, what a joke.

180

I have been with this company for seven years and they were great at first, but then they changed ownership and now they have a lot of problems. Customer support, tech support and affiliate programs have all been affected for the worse. I'm cancelling my account.

181

I was with HG for 8 years as a reseller. Recently tried to move my reseller accounts to a different HG package. My support ticket went unanswered for 8 DAYS! After several phone calls the ticket was 'escalated' to the 'senior migrations manager' who wrote me a very condescending email stating that there would be a charge to move the accounts. I ignored his condescending commentary and politely agreed to pay the charge, just so I could proceed. Several more days passed with no communication what-so-ever. I finally made arrangements to get another host, after almost 2 weeks of wasted time. BTW hostgator is now owned by EIG - I will avoid all EIG hosting at all costs!

182

Their service and support is terrible. Customers are leaving mad in a mass exodus due to downtime and zero support. Steer clear of the gators people. Truth is they are going back to the swamp.

183

instead of give attention to improve the service they care about marketing and support is very bad and don't have any solution

184

Dedicated server down for 17 hours and counting. Not the first time. As per usual, getting the brush-off 'we are working on the ticket.' Awful service. Am going to find a better alternative

185

I have a reseller account. Have had it for maybe 8 years. They shut it down about 12 days ago because they said the sites were using to much resources. I have 30 sites on there and they are not that busy. Got them to do a scan which took 8 days. Just total crap. I guess when you get that big you can afford to give crappy service. Definitely out of there when I can get access again.

186

Been with HostGator for many years as a reseller. Used to love them but NO MORE. Service has gone to crap. Support tickets can take up to 3 days. Phone support wait times have increased and just spent a full day and a half fending off their attempts to blame everyone in the world but themselves. Finally let me know their IP was under attack. Wasted no morons. Time to move on.

187

Okay I rarely need support unfortunately they have a habit of tweaking things then things break and you need support. Then You are in trouble because support is not there. They have an excellent support system designed to keep customers away from support. After phpMySql working fine it suddenly stopped went through the knowledge base nothing worked, submitted a ticket and guess what that was broken also. eventually downloaded HeidiSQL to override the problem.

188

I hate host gator. Im not very tech, and all I needed was a domain name for my weebly site. Easy right. Not with Host Gator. It has been a world of pain since I took a chance on this cheeper option. Now they are holding my domain for ransom and I cannot even update my email contact information until I pay them money. I just want my f domain transferred to anyone else, who actually gives a rats ass about human beings. But no. I cannot do that. I must pay. I must pay. I. must. pay. I rue the day I paid Host Gator the first time. Run.

189

Most hosting companies that offer cpanel will move the sites for you, from another cpanel hosting company. moved most of my sites for me. Zero downtime.

190

Surely this is just an isolated incident of really poor support. The problem has been misdiagnosed WordPress SEO and Wordfence use DONOTCACHE in limited circumstances where appropriate. I have dozens of sites running on Hostgator Baby and Resellers accounts using both WordFence and WordPress SEO without no performance or caching problems. It was just a case of a support person jumping to the wrong conclusion prematurely. I have no plans of moving from Hostgator unless they adopt a policy of inane support.

191

Always life is interesting !!. its my second day in host gator and i got a newsletter from yoast stating that reasons why should you avoid hostgator. awestruck!!

192

You pay for what you get. A lot of these hosting companies are setup for volume of sites not for quality of service. Im sure this bad PR will raise some concerns if they are not too big for their own good. Didnt they or another one of these small WP hosts have network failure this year? /facepalm Compared to the beginning of 2000, hosting is so cheap and amazing now its not even funny. Go to a company that focuses on the bigger picture and quality of service. Rackspace and Media Temple have been amazing for me. Their service is unmatched. Tweet them and see how fast they answer.

193

I agree with volume and not quality. EIG has no concern about customers. Dealing with EIG hosts over the , was a Canadian company just above employees firedsites and emails moved who were dealing with. HG is no longer HG with Brent gone and the company in EIGs hands. The situation described in this thread has happened countless amount those are just the situations posted publicly. The Network failure this year was not a failure, it was a global attack. On average, a WordPress site can receive between 50-200 per day. Times that by say 100 WordPress sites on one ,0,000 attacks a day. An average the almost any good server could handle. The global attack was in the range of 100,000 IP attacks per site. ,0 ,000,000 server shut down. There are many methods to control attacks, but these attacks around May made hosts big or small scramble for solutions.

194

Hello everyone and sorry for my english, Im French.

I host in Hostogator for a long time and I confess that I too Ive received this message. Right now I use WordPress seo and I have no problem. In fact, it is at the plugins cache servers that problem occur. The trick is to choose the right onc cache plugin not to saturate their seveurs. I do not know anything about programming, but I try to understand how things work.

195

This is concerning, we have been using HostGator for several years. There have been some patching moments but nothing as serious a being placed on a restriction list.

196

Hostgator is not so good. some of plugin was not allow and customer support seem very slow

197

We had the same problem with Hostgator :(

Never AGAIN!!!

198

Recently moved from ipage (which sucks horribly) to hostgator, and sadly I didnt see this. My website is down ATM because something is raising the number of queries and overloading their CPU. They havent told me this about your plugin, however theyre encouraging me a lot to change to another SEO plugin, which I wont do.

This is what theyre saying: I have done further research, and Id like to suggest the following: Installed Plugin: SEO Plugins. While many of these plugins are popular, the degree of automation they use causes performance problems for sites especially those which have other intensive plugins. Ironically, this can actually hurt SEO, as a slow loading page is ranked lower by most search engine algorithms.

A plugin we recommend instead is Gregs High Performance SEO Pack. This plugin will guide you through proper SEO for your site, and will do it without causing performance issues.

199

Could anyone recommend which hosting company I should use for a site expecting a large volume of traffic over a relatively short period of time? I am working on an event specific site which would have a short life span but probably get a lot of visitors during the event and I was tempted to try Wp Engine for that would that be a good idea or can anyone make any recommendations as reliability will obviously be a must!

200

Hostgator totally DESTROYED my sites and then blamed me for using those plugins. They refuse a refund for their incompetence. If your work is important to you, even if they are small sites, I agree GET OUT OF HOSTGATOR IMMEDIATELY. It was DEVASTATING to me, after all that work, and all destroyed for no good reason.

201

I dropped them yesterday over the same damn problem. They told me that it was 100 my problem since it was on the WP side not their server. Great excuse for me to leave that instant.

202

Hostgator sent me an email advising that there were upgrading server. When I switched the DNS over, Host Gator disabled the entire account 10) websites because of an issue with ONE website. Caching issue and again blaming Yoast (SEO plugin).

After talking to a tech, it turns out that Hostgator has been sold and they are moving server alright by adding more client than before per server. Anyhow, I am just about done with them. Looking around to see who I will be using. Thanks for sharing

203

I want to quit from HostGator Any advice?

204

I too have had issues with Host Gator suspending sites for mysterious reasons. And them not being able or willing to explain why. And recent slowness. Still, I stay with HG and recommend them to clients. All shared hosting sucks, Ive found, but HG seems to be among the lesser of the evils. I find the support better than most (dependent on which guy you get; be willing to hang up and try another), and eventually everything gets sorted. My take is that if a plugin maker finds his product clashing with a major hosting service, it is his gig to make it work. As in, we all hate IE, but it is a fact of life.

205

I use Digital Pacific here a lot in australia. Theyre great and the tech support guys know their stuff. It still boggles my mind that anyone who makes regular changes to their site use either W3 Total Cache or any other caching plugin. I have had massive problems with both of them and will never go back to using them. I just stick with CloudFlare. You have to disable it when working on a site (put it in dev mode) but it works like a charm, even for large site on the super fast settings. You get what you pay for with hosts. If you choose Host Gator youre kidding yourself if you think youre going to get good service same with any cheap and nasty hosting provider in my opinion.

206

Hostgator was a fine company for a number of years. Then, as someone mentioned, they were bought by Endurance International Group (EIG) and they are hardly worthy of mention. Incidentally, EIG owns Bluehost and more than 50 other hosting companies. See: for the list.

The ONLY host I have found that actually does what they claim to do and has excellent tech service is SiteGround. I move one site to them in Aug and have had 100 uptime (so far).

207

Moved away from HG when they were bought out, use A Small Orange now. No issues with them so far, always helpful if needed. They got funding by the founder of HG, but have no ties to the current owner of HG.

208

I have quite a few sites hosted on hostgator and use your plugin on all of them and never had an issue and I find their customer support awesome. Some many years ago I got my sites shut down without any warnings because of some wordpress issues. It was not hostgator and it took 3 days for it to be fixed but moved my sites away. But will not put them down just because it happened to me.

209

Interesting article. Ive been using HostGator for 5 months now with no problems whatsoever. I have several shared accounts and all are using the Yoast SEO Plugin. I will be getting in contact with HostGator to see what their response is to this article. Ive used other webhosts and so far Im completely satisfied with HostGator. The websites Im operating are both commercial and personal.

210

Just finished migrating 35 sites from Hostgator to another site, because Hostgator shut down legitimate, well coded WordPress based business sites without warning, and support staff could never truly explain why. Sometimes I did nothing and asked them to check, only have them turn the site again and never shut it down again. My new host has been incredible. I will not miss Hostgator.

211

From what you have written in this article, you dont know that the HostGator client wasnt previously warned. All you know is that he received that notice. You know nothing regarding any previous communication regarding bandwidth usage issues. And if that client is on shared hosting, and if he was previously warned of hogging resources, I find that notice to be very appropriate.

I think you have gone off the deep-end and out of context; not mention lucky that HostGator hasnt sued you by now.

212

Sue him for what? Let me guess defamation? All Joost is doing is re-stating what the HG customer told him in the email, and stating his own opinion about the incident and HG in general. In other words, theres nothing to sue about. Read up on the law before making pointless comments

213

Crazy I just stumbled on to this. I havent used Host Gator or those other big guys but I just wrote a post about my host which is Interserver. I have had 0 troubles with them and support has been excellent to say the least. I too get paid as an affiliate if you sign up but Im so confident that I wont give you my referal link. Please note that the link above is just the direct link I have had tons of issues with every host I have had till now but have started steering away from shared hosting because probably wherever you go it will be the same, always getting suspended for a rogue script gone bad for a split second and not even giving you time to troubleshoot in between suspensions.

214

Ive used HostGator for several years now and have had similar issues a few times, notably with some plugins from WPMU, on a Shared Server. The techs disabled the offending plugins, and once my site, and sent me an email immediately . Is it inconvenient, sure a little. but an errant site in a shared environment can bring down more than just one site so its better to err on the side of caution. Never have I had an issue with them not helping me get to the root of the problem and they have always, always, gone above and beyond. I think you, and the individual that sent you this, are over reacting a tad bit. Its been my experience that when people often lay blame incorrectly. It is possible, though unlikely, that your SEO plugin and WordFence caused some catastrophic error. Most likely though, there is more to it or just an overly cautious Admin. As a professional with a tremendous following you should be careful when you give this sort of advice.

215

Anyone having an important site on a shared hosting should know its not a good idea. Anyone hosting his business site on a shared site is NOT running a business. That said, my sites have been on HG for at least 5 years and zero issues, they are better than some 10-12 other options Ive tried, so I certainly am not moving anywhere. Good luck to you all and dont overreact.

216

I use both Plug ins so I went on to read the article and the comments. I currently use GoDaddy and it doesnt look good when out of the (around) 10 people that posted their opinions and experiences on the hosting that this company offers only 1 had something somewhat good to say. Im posting because in 2 months I have to renew and I need to make a decision and I need some extra help because honestly, those that say that we should avoid GoDaddy, do not say whats really wrong and Im confused. First of all, out of all the companies listed by Joost, only DreamHost can be compared with GoDaddy as far as it goes with the price. Price is very important for me and right now I use the Deluxe package that it is again on discount and it is really cheap. So far I had not any big problems and every time I e-mailed support, they replied within a few hours and they have been always very helpful. After reading all this, there is only one problem that made me suspicious. The Wordfence plug in is locking out at least 100 bots from different hostnames daily! Obviously this is very disturbing and this article along with all the comments made me think that this situation might partially be fault of my cheap hosting plan. Someone above said something like you get what you pay for and this is true in so many things in life. Unfortunately my knowledge on hosting is very very poor Could an upgrade to the DreamHost Shared plan or to the GoDaddy Ultimate plan, fix this problem or any other problem I might have in the future?

217

I use your plugin on Hostgator without problems since 2 years.

I think that hostgator has a great assistence and I had no problem with them.

218

You say to move away from Hostgator as though it is a really easy thing to do! It is not! I have about 12 sites with Hostgator and have never had a problem. The thought of moving those sites is a nightmare! The last time I did this I asked InMotion (who have great reviews) to move my sites to them, they made a complete hash of everything and it cost a lot of time and money to get things back to normal!!! So I think you should modify your comments, if someone is having problems with Hostgator then yes they should consider moving but if they havent then why should they move? I have been with HG for the last 3 years and their customer service has been excellent. I have no axe to grind here just saying it as it is.

219

Hey Joost, I totally get the frustration of having your work wrongly blamed for an issue that you didnt cause, but dont you think this post was a little extreme? In the post, you say, It pains me to have to write this post and I have reached out to HostGator to see if theyre willing to change their ways., so that means you reached out to them to clear up the fact that it wasnt your plugins fault prior to flying off the handle. From what youve said, it sounds like theyve personally responded to you as well. So why turn a warning shot into full blown nuclear strike? My guess is that if you told them (and maybe you did, to be fair) that youre going to publish a post like this after explaining what the real issue is, every admin in the company would know that your plugin isnt the cause of whatever the real issue was here. If the situation were reversed and an issue were to be caused by your plugin (which I recommend 100 on my blog thats hosted by HostGator ironically), should they immediately post a rant on their blog about how Yoast sucks and that All-In-One SEO Pack or one of the many other SEO plugins are 1000X better? No, because that would be an unwarranted overreaction. Either way, you got their attention. Thanks for reading, Brian

220

My experience with Hostgator was Kafkaesque. They are easily the worst host Ive ever encountered, had astonishing levels of downtime, and customer service that was both incompetent and often extremely unpleasant. Ive since moved to WP Engine, who are great by comparison but terrible by another measurement. Im moving to Synthesis and crossing my fingers.

221

I use Hostgator. I dont plan on leaving but have had a week of headaches with them due to a migration theyre implementing. I have had frequents site outages of less than 5 minutes and one reseller account that had all sites down for a few hours (in addition to the frequent short outages). I assume this is a very temporary problem. When the sites are running, they are noticeably faster than before so I see signs of improvement. I think Hostgator is acting responsibly as far as hardware management goes.

Now about Support. The ticket Yoast posted doesnt surprise me at all. Hostgator has grown tremendously over a short period of time and their support show utmost valiance without the expertise to match. So I too get errant replies from them on a somewhat consistent basis. Shared hosting is shared hosting. At least I can understand their English. I love Yoast and all he does for our community. If you can afford Synthesis or WPEngine, I dont know of anyone who has a single complaint against them and certainly nobody complains about Yoasts products and services.

222

Also had bad experiences with hostgator. They were very polite but I ran into issue after issue and had my sites down for a whole week at one point. I use green geeks and bluehost and am happy with them both. Green Geeks is probably my favorite.

223

I had a lot of problems with hostgator but this was around two years ago when they suspended my site with no warning notice being given in advance of their action. This happened on four occasions. Each time I had to write and ask them to allow me access to the site backend (wp site) so I could have a look. at what was wrong. This took a few hours to get access to even pretend I knew what I was doing. I also asked them to send me a copy of their findings to could investigate better. What they sent gave me no information other than to say I was putting too much load on their processors. I optimised the database. and next days I wrote back and said that should do the trick. Thus was accepted and I was fully back on line It did for a few months and they again shut me down without warning. I asked for information which would help me to help their servers. The reply was fairly rude and said they could not help but they did again report that had seen a massive amount of load on my site. I must admit that my site according to my logs was getting around three hundred visitors a day which would have shut down a normal reseller account. . When it happened again around three months later I decided to move that one website to a cheaper server company and not had any problem with them. Whats more that company was far faster figures of page speed 95 I was struggling to get even 80 when I was with hostgator.

I now no longer use hostgator for any website. Ron

224

Interestingly enough, I saw this post within my WordPress dashboard, hosted on HG We had this issue several months ago. Several blogs, light traffic on most, all using both plugins. Within a day or two, every single site was shut down. I jumped through every hoop I was asked to, websites came back up, then were shut down again. It took me DAYS to deal with all of the garbage, before they finally told me it was the plugins and to remove them. One night in particular I was up all night long dealing with this nightmare. Now that I see I am not the only one, I might just have to consider other options. I thought it was ugly to begin with, but I thought this was just something I had done wrong.

225

I dumped Hostagot earlier this year. I go tired of the lousy, incompetent support and the site downtime. I am now extremely happy with a wordpress dedicated hosting excellence uptime, incredible support and amazing speed.

226

I spent 7 years at Hostgator with over 150 sites and had nothing but ups and downs and after the move it got worse. I recently migrated everything to LiquidWeb and I must say its like moving from an amateur host to a pro host who caught over 6,000 malicious files among our 1 million files and over 350 malicious redirects in one Joomla site. Today I am pleased to be where we are and we offer only WordPress hosting now.

227

i am using HostGators for my websites . I think they are not bad . i used their hosting services about 2 year . important are cheap and stable hosting . If you have a lot of money . lets buy a delicate server . about 130 200$ per month . it would be perfect

228

Do not use Host Gator. Our server has been up and down for the last 36 Hours. Nobody knows anything and when its down its been down for 3 Hours minimum. We will be leaving as soon as we can extract everything.

229

Hostgato is no one !!!!!!!!!!!!!!

230

I have been using both these plugins on all my sites (about 25) for 3 years (shared hosting, no cdn). Havent had any issues from hg (yet). Will be vigilant with them though afterall, no corporation is good corporation.

231

OMG, I am hosting with them. So they can disable my account without warning???? SIGH.

232

Yoast, you jinxed me! ;-)

I hadnt had any troubles with HostGator until I read your article yesterday and now my site is down. Something about a heavy load on the SQL DB.

But the way theyve handled it was in the same manner, Shoot first, ask questions later. They just shut my site down, asked me to fix it (although they werent specific about what the actual culprit was ) and let them know I fixed it, theyll review it, and then theyll make my site live again. Ouch. A polite, Hey, theres this busy script on your your site causing a heavy load. Please disable it by Friday or well be forced to disable your site. would have been nice.

Bummer.

Groeten uit San Francisco!

233

I have been using Bluehost for last few years and happy with their performance. Never tried hostgator. But I have seen many bloggers started complaining about their services.

234

Hello, I installed your plugin first time at my blog and found it a very very best plugin. I used to use All n one seo but never found such options as in yours. Just wanted to know one thing when should I care about traffic from search engines? I have 36 articles and having no traffic from search engine.

235

Thats why I use a with a CDN , Its really powerfull and cheap when compared to hosting.

236

Recently Ive been having a lot of issues with Host Gator specially after their most recent hardware upgrade. A lot of mysql issues and just a head ache. Im thinking of moving some of my sites away from Host Gator hosting just to be on the safe side.

237

I host my site at WP Engine. Yes, they really have a forbidden plugins list. Ive tried to install W3 Total Cache and Ive got an instantly message about it. But I can confirm that Yoast Seo Plugin is accepted by WP Engine, as Im using it at my site. This plugin work perfectly, thanks. About hostgator and another cheap hosting services I can tell:

Miser pays twiceSo, now Im using WP Engine, my plan is professional and I have CDN. My traffic is not too much now, its about 1200-1500/day and I think, I could found cheaper than $100/month hosting for 1200-1500 visitors, but Im believe that stability is preferred for me. : Why I cant comment another posts??? I have a lot of questions for 2008-2012 posts.

238

Ive heard people have problems with each and every web host out there. 1and1 has been great to me. If anything avoid GoDaddy. They seem to have security issues they cant fix for the life of em.

239

I dont think it wise to advise people to avoid HostGator based on one person in their company (most likely) getting some information wrong. I have used 2 of the 3 other hosting companies you recommend: WP Engine and Dream Host. I used WP Engine for a year and they had hands down, without any question, more down time than any company I have ever worked with ALONG WITH a few security issues that also caused down time. On top of that, the limitations on which plugins you can and cannot use, and the reasoning behind a few (like we have a better version we prefer) is just frankly not acceptable for me. I host over 50 WordPress sites and my view is that my hosting should be up all the time, fast, secure, AND I should be able to use any plugins I see fit! Way too restrictive, for what is at the end of the day a very basic service offering. I have nothing to say negative about Dream Host other than the service level and speed were sub par amongst the other companies I have used. Since 2008 I have used HostGator. While I tried many other hosts during this time, which I will not bore anyone by lsiting, my HostGator account was one that NEVER required any maintenance or even any action at all on my part. It has always been up and I rarely have any reason to reach out to them, I mean like never. So in closing, I just think there are quite a few things more to take into consideration when choosing a host than one incident where they seem to have made a mistake. I have high traffic sites and use 6 hosting companies as of now, and I would not be so quick to recommend these other services over HG, especially to beginners.

240

i have to agree that HostGator was never a problem to me until of late. so, to say that it has absolutely no issue is an overstatement. of course, we try to avoid generalization here. how well the host perform depends on the package you signed up for. we need to compare apple-to-apple here, so as far as share hosting goes, HG is as good as it lasts. like i said, the recent switch of server on their part really changes thing. however, you cant deny the support are world-class and almost all tech support goes all the way out to help. as to high traffic, well, that depends on whats your high traffic means. a million page view? or what? anyway, what Joost spoke off is the frustration of not being informed prior to the suspension, which HG on their part should have at least contact their customer so that appropriate action could be taken. of course, i totally understand the seriousness of the shared server being threaten, but that shouldnt be an excuse, cos i think HG has the obligation to preamp us even before our hosting has reached the threshold of threatening the shared server.

241

Ive had nothing but issues with Dreamhostwouldnt go there if my life depended on it.

242

Godaddy is horrible, I would highly recommend avoiding them at all costs.

243

just today hostgator took my entire server down. everything gone. my whole business and my reseller account which meant all of my customers sites are gone. they did this without any kind of notice at all. the tech on the phone refused to give me any kind of information and hung up on me. Hostgator people are crooks. period. they say they have 99 uptime which is a complete joke and outright lie. I recommend anyone that is thinking about using them to STAY AWAY! I would move my business BUT ITS ALL GONE! everything I owngone. This is theft and my lawyers agree with me

244

Hi Yoast, I once had a horrible experience with bluehost ( they just locked my site telling me that they were receiving some spikes from my endI only used a modem to connect to the net), I was shocked and had to wait for like two days for them to reopen the site after much hassle. Anyway, I migrated over to synthesis about 4 weeks ago and Im really enjoying it. Thanks Yoast.

245

Ive had the worst experience with Hostgator. Our site goes down literally every single day. Ill call and ask whats going on and they say they dont know, but theyll restart the server. They still have zero solution to the problem and dont even offer one. I basically have to send them a message everyday and tell them to restart the server. Pretty ridiculous. Im considering migrating, but thats going to give me another headache Im not prepared for.

246

i just setup hosting with hostgator not too long ago

have a slight feeling of discomfort after reading this

for the people asking bluehost and hostgator belong to the same company from whay ive heard

247

I have 2 stories about hostgator:

1) They forgot to invoice me for the last 6 months for the VPS server. Received an e-mail blaming on bug

2) I set up redirections 3 weeks ago and last week I tried to remove them. Actually I did removed them in cPanel but pages was still redirecting.

I have to set up new URL to solve the problem redirections are still there. I dont know why they just cant remove them?

Admin said you have a permalink issue WTXXX

Actually this the first time that I have an unsolved problem with them. But HG Admin comments sounds a bit weird though.

248

One of our website is down after their system update or the migration. We contact them about the issue and we need to pay $15 for restoring the website.

249

I had multiple sites on HG all using Yoast SEO plugin and they have all dropped dramatically quite recently strange coincidence il be changing to a managed host shortly.

250

Just got an email today from BLUEHOST suggesting that I voluntarily upgrade to PHP But when I do I see nothing on my screen. Are there incompatibilities between PHP and the WordPress installation? Are there some settings I should check?

251

BTW, Bluehost indicates that they will be switching me over against my will to PHP in seven days. Does that mean that I will effectively lose my ability to run WordPress

252

Blue Host seems a little late to the party, but the core file of WordPress will work fine with PHP I run multiple sites on such. The key issue will be your plugins and theme(s). Most plugins should be ok, but always safe to double check. Also check your theme. Check with the theme designer or site where your theme came from. But to also be on the super safe backups is something that should be in place anyways. Have backups ready in case the switch does break things, and have backups anyways since your with Blue Host. and a backup host on hand. The Blue Host part is my personal opinion from dealing with clients who had sites them, but since they at least gave you warning which in many case nowadays or the topic of this thread, doesnt happen. Break first, Support Later.

253

All I could say is that HostGator shouldnt have disabled the site without informing the concerned individuals. You can count out these incidents as being isolated ones. But once youre digging deeper you would definitely find out about similar stuff. Not happening!

254

I always use hostgator for all my sites :( i am very upset now that they might take it down at moments notice.

i am too lazy to move them all over. giggle

255

A fan of the Yoast plugins but this article is pretty irresponsible with the selective host bashing. I develop WordPress sites for customers of all sizes on all different hosts. I have dealt with this same issue with a number of sites, and really comes back to the site developer ensuring that WP plugins, memory limits, and caching are implemented in a way that youre not hogging memory on a shared server, or causing security risks for other customers. ALL of the hosts mentioned in these comments will pull your site down under the same circumstances, and all do it for the same reasons. To protect the speed and integrity of their servers on which many other customers are also relying. HostGators team has been amazing over the past 5 years, and will always go to the ends of the earth to help resolve these issues over the phone or online. Keep up the good work Joost, but go easy on the personal vendettas. :)

256

Charles, Im sorry but thats nonsense. No decent host will disable a site under circumstances like this and THEN contact the owner. In fact even HostGator have admitted to me that they have handled this poorly.

257

Joost I work with them all. Dreamhost, Bluehost, GoDaddy, HG, etc all do this to sites with small plans on shared hosting. Once you upgrade to more serious plans they are more likely to handle it more professionally. Im not saying its the right way to do it, Ive been burned by it in the past too. Im just saying, all of these hosts have demonstrated to me that they will do it. Dreamhost will in fact take your entire site down, and rename folders without even contacting you first if the security threat is great enough.

258

I agree with Yoost and the they all do it is no excuse for just shutting down a site without even contacting the owner beforehand. That is really crap customer service and there is really no excuse for it. HG has done this twice now to accounts I am familiar with. As soon as the contract is up HG is history. I can not and would not recommend HG to anyone but my enemies. Charles says he is a web developer. Ok, are you going to just stop working on a customers site if you dont like what they do or say to you and not tell them about it? Especially after they have paid you to do the work? If you do things like that to your own customers you wont be in business very long, now will you? HG used to be a great company. Now they are most certainly not. They are like Go Daddy where they are great until you have a problem or issue and then they become the problem. Yoosts customer service is many times better than HG. What he is trying to do here is warn people of HGs practice of just shutting down websites with no warning to the owners. If youre depending on your website for your livelihood this can have catastrophic consequences to your business. It is not ok just because some of the other big shared hosting companies do it too.

259

What about hosting. Does anybody have experience about them?

260

Spot on post. But I must also say the same applies to ALL shared hosting. It may not have happened to you yet, but it will. Overselling shared servers combined with low paid/low trained tech support who you can almost hear turning pages in the manual as they give canned answers to your question is just the nature of the business. Their goal is to upsell you and it almost seems like they pick victims randomly. And Dreampress? Slightly faster than my shared hosting experience with them. Not worth the extra money.

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We have a dedicated server and VPS with hostgator, running genesis framework, gravity forms, w3total cache, and Joost de Valks seo plugin. (Thank you all who have contributed to those projects and fostered a great community of support for each other.) I do remember having uber trouble in the early months of 2012 when I joined my current company and they had Hostgator. Boy, were those times painful, because the quality of service varies greatly.

I had difficulty comprehending caching, rewriting, and how some of Joosts stuff works in realtime, but most of the folks on the other end of the line were willing to help, even if it turned out to be not much help at all.

With Hostgators support, its a roll of the dice: sometimes you get the jedi knight server guy, and sometimes you get a guy who doesnt know how to look up your phpinfo. What can I say, other than Ive invested so much in terms of time with their staff. Last week they botched a major migration that should have been so simple: two sites into one site, one of which would become a subdomain. They charged me $75 even though my monthly bill exceeds $300, and to make matters worse, it took a week before they even got it right. It crashed our VPS because of too many MySQL errors. You know what they told me was their solution? Expanding MySQL timeouts from 20 seconds to 300 seconds!

Crazy?!?

Joost: Thanks for the web hosting article: I still refer most of my new clients to your piece, hoping theyll not freak out over $27 / month for excellence. But some people just cant help going back to the stove that burned em.

Think its time I stay away from the stove after reading this shutdown post

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wow. it has a been a good read. i was with Bluehost previously and as far as shared hosting and support are concerned, BH is far from great (i would say sucks even). during my time with them, BH kept throttling my site, claiming spikes and stuff are happening, but then again, my site was just growing and isnt even in the middle of the chart. it was just starting out for goodness sake. basically, it is their words and they could say whatever they want plain and simple. in short, we are at their mercy. eventually i grew tired of their nonsense and left for HG (still on shared hosting though), which has been alright up till recently, or after they did some server upgrade, to be precise. and eventually, i also fell victim of this uninformed suspension. now, heres the thing: it is easy for those who werent suspended to sympathize with the host and say things like it is part of the TOS. yes. i honor the TOS, but like any good citizens, i expect the right to be informed before any sentencing. how would you like if you were judged before you could review your action? nobody likes that, TOS or not. so dont go around and bullshitting about TOS. TOS is to protect the host and not to be abused. anyway, after much reading here and elsewhere, my conclusion is this: this is the price for shared hosting. it (shared hosting) almost never worked unless you are just starting out or have a small business to deal with. i am currently looking at a few VPS options, cos think it is ripe for me to move along. btw, after my suspension which lasted for nearly 24 hours, i am experiencing frequent errors (specifically error 500). as far as shared hosting is concerned HG is not what it used to be, but i cannot deny that HG has the most awesome support ever, no matter how big or small your question might be, which is why i am still with them and it is kind of hard to leave a service with superb support. so their VPS is also under my considerations right now and so is A Small Orange.

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Just had to add that Bluehost is by far the worst hosting company I have ever dealt with. They did not disclose a security issue properly, then offered no support in resolving the issues it caused. Their automated password generation was hacked along with tons of accounts. They would not help fix the hacked sites, I guess because they thought doing so would be to admit fault. Aside from that, their servers are SUPER slow! I mean CRAWL. My one site is 4x slower on their server than the same installation on other shared host. They offer you the absolute minimum in every way they can, I had to contact them to raise my PHP memory limit over and over again, they would only raise it i small bit each time. When asked about their unlimited offerings they gave me a reply about how their service is only for small businesses (basically with no traffic and one site) and that I should check their terms where they basically say that nothing they offer is unlimited in any way. They are the most over hyped host out there.

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HostGator just wrote me:

I am sorry for the delay, it appears that the servers has ran out of IPs. It appears? Ran out of IPs? LOL! WTF?! Seriously? (I can share screenshots if wanted) Imagine going to Starbucks and them telling you they ran out of coffee right after you pay Really weird sense of humor! I get a full refund since Im a new customer. But for the future: anything but HostGator. I agree with the title, avoid! HostGator sucks! It is just a waste of time with good Chat Support and nothing else running out of IPs. Im running out of my laughs

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Hi,

I never had such experiences.

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I have only ever hosted with Hostgator so I wouldnt know if it was good but I have never had any problems. Long wait for the live chat but thats about it. It worries me that they were bought over and I never knew about it. I host all my sites at Hostgator, and just recently advised a client to host there too. Had I known that they were being bought over by EIG I would never have done so. How can I stay on top of such news as it happens so I dont get caught again, is there a blog that posts useful information like this?

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Unbelivable!!! Since writing my previous comment all my sites are down at hostgator.

Have contacted live chat, 1 min waiting time, will update

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Fixed!! God knows how long it was down for until I spotted it, could have been an hour

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You might want to look into registering your sites with a monitoring service like pingdom. Based on their monthly reports, I ran away from the hostgator for another hosting solution.

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Weird, never had a problem with these.

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I use to host with Hostgator. They also shut me down for exact same reason as described above. Luckily I had a back up and now I host with Much better for me anyway as I only have Australian sites. But yea, the problem magically stopped once I uploaded to another server

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Looks weird! Im an Indian blogger and using , any comments con znetlive?

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I dont know how they are now but Ive used them back in 2010 and it was a terrible experience. There are proactive and reactive people but these guys react very late (after the problem is solved). I had a WordPress blog on their shared hosting and theyd just shutdown the mysql service whenever their server is overloaded causing my blog to show a MySQL error. When I created a ticket it would take a couple of hours for them to reply and theyd reply saying Everything is fine at our end Only after a lot of pressure did they tell that admit shutting down the mysql service. Moreover they remove features from their hosting packages without prior notice. When I signed up they had Shared SSL feature. After a couple of months they removed it without any notice :-(

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OMG! All of my sites locate at Hostgator hosting. Should I move my hosting to another?

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I have been using HG as my web host from day one and of-course with your SEO plugin in my blogs (including all my clients blogs/websites). But these days I am hearing lots of negative feedback about them after it was bought by EIG. As my hosting is about to expire next month and still I am confused to move to another host or not.

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I work with many hosting providers running many sites (including a lot of WordPress) I always include Yoast SEO plugin on any site with an active blog. Ive had sites pulled on all the popular providers for consuming more resources than the hosting provider liked.

They guess as to what the cause may be and (maybe) send you a note blaming it. This is understandable from the host admins point of view, but terrible customer service. The reason Im bothering to comment here is that the last time this happened on a HostGator site (late 2012), I got excellent support once I got past the first level gate keepers. They were willing to work with me as we tried disabling things that were eating resources. But any shared hosting platform is really at risk of being pulled if you get a traffic spike.

Of course, clients dont want to pay for dedicated hosting either. Some of the cloud products out there can support limited scaling of WordPress, but you need to understand the issues. Bottom line: cheap shared hosting is risky hosting. My experience with HostGator has been no worse than any other host.

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Very bad news :( Ive hosted many sites on HostGator server. Its time to change the server, many people are complaining about HostGator. I want to use your WordPress SEO plugin so Ill slowly migrate my sites to another host.

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I am currently in the process of moving to a small independent host from a combination of sites at Hostgator, Bluehost, and Rackspace Cloud Sites. I two had issues with Hostgator and Bluehost, Hostgator shut down one of my sites for the same reason and Bluehost has claiming that I had malware on the site that had completely clean code. Both were done without warning or notification. I just moved the site to a different server for both domains. The last major host that I am moving away from is Rackspace cloud sites. When Rackspace cloud sites first came out it was fast and reliable. After a while, it has become really expensive shared hosting with bad performance and constant downtimes. All three hosts at one time or another were the best in the game at what they did and were ones that openly recommended. Now they have grown too big to manage what they do, or their to diversify further thinning out their support staff. As a result, I went out and got a managed dedicated server for a local host. Sites are typical load faster can install mod_pagespeed apache module (highly recommended), and can control the site to server ratios. Most shared hosts have a 1:1000 or more ratio vs I do 1:100 based on CPU and Memory Usage. However even this has a catch, smaller hosts come and go every day. Do you research first, make sure that they are financially stable and have the support staff the matches your needs.

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You want the best in the game FireHost is the best in the game.

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Very informative post! I just had a client email me today about HG. They were getting tons 500 errors all of a sudden. (Theres nothing wrong with the site) .. HG told them we dont know whats wrong as we are not web developers. End of story. Two weeks ago the same person forwarded me a notice with lots of happy talk about the server upgrade that HG was so generous to give them. I often tell clients that shared hosting is like cheap cell phone providers and the most annoying one is likely to be the one youre using at any given point. I know GoDaddy is quite unpopular in the WP world, but I think they have come a long way over the past year .. WP is much faster and they are (trying at least) to provide good WP support. I think they have pretty good security compared to a lot of others as well. BTW I have zero incentive to promote anything .. other than maybe a death wish of getting told Im crazy/dumb to say anything good about WP on GD. : D

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thanks joost, i was about to go for shared hosting from HG but after reading your thread i made up my mind to go for WP Engine. I hope i made a good decision.:)

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What is the world coming to?

Go Daddy purchases Media Temple

then they tell the world theres no changes planned and basically dont worry about it life will go on. I dont like Go Daddy for a lot of reasons SOPA being the main one aside from junk hosting they sided with a bill that tried to single-handedly destroy the Internet. whatever rewards Go Daddy would have gotten from that deal they wouldve had today had it gone through. I dont think a company that large can change the way it does business overnight or in a year just because theres a new CEO does not mean its a new company. My $.02

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You cant just blame HostGator for incompetence just because an inexperienced employee disabled someones website. Of course he should not have done that and actions like this should be investigated by the company. But similar things are happening on SHARED hosting accounts with so many companies out there. Im using a dedicated server from HG and Im very happy with it. The service and the uptime are excellent. It also comes with the cPanel and WHM software package which is awesome!

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Hi Gabriel, Would you be saying the same thing of a restaurant that put an inexperienced cook in charge of making your meal and they poisoned you or served your food raw or cold, or it just didnt taste right? I think not. Disabling a website is no small matter. Especially when there is no communication prior to doing so. If it were me, yes, I can blame the hosting company for what happens. It is the hosting company I pay. It is the hosting company I rely upon to serve my website to the public. If there is a problem, and since the service I pay for says support, Managed, or anything resembling that, they have the obligation to place people in support who know what they are doing. If the employee is inexperienced, then they shouldnt be allowed (without proper supervision) to manage anyones websites, or even touch them. Hostgator is not without sufficient resources to secure the expertise of very experienced techs. There is no excuse for what has been going on over there. This article isnt about Hostgators dedicated server hosting. It is about what is happening with shared hosting. I am quite sure you get much better service paying for premium resources. Let me ask you a question though. Do they manage your server for you? If they dont, then you are comparing apples to oranges because you are in control of your server, resources and whether or not your sites stay up, get disabled or are deleted entirely. Thats not what this post was about. But thanks for the sales pitch on HG dedicated servers. My point of view is this. If a company doesnt take care of the small people (people using shared hosting), those small people wont likely choose their service in the event they get bigger. I know of several companies who dont treat people the way Hostgator is treating people. This is no isolated incident being talked about here. This has developed into a business practice. That is bad.

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This is a terrible analogy. Not only is it perfectly legal for a company to refuse you service if youre being an abusive customer, but every single hosting company out there explicitly reserves the right to do so in their terms and conditions (including managed hosting services). Restaurants dont make you sign a waiver as they seat you allowing them to poison you if you start covering the buffet line with spray paint. They just kick you out, and refuse you service and they dont even have to make you agree to those terms and conditions before doing so. If I was actually paying for managed hosting, I would expect something better than this, but this customer wasnt. They were paying for support that covered the operation of the server, email, FTP, the control panel, DNS, maybe an SSL certificate. Especially on a shared hosting account, that support has never covered the software you choose to run on it (you actually install it yourself too). The same goes for literally all shared hosting companies including DreamHost and GoDaddy. This is why everyone can point out similar stories at those hosting companies too. Gabriel does have a point about dedicated servers too though. Even if they arent managed, you arent sharing the server with other customers, so if your site is having problems and eating away at resources, its not a problem to keep the server and website online and running anyway because you arent affecting other customers (unless your server was hacked, and is now running brute force attacks or spamming other servers). As stated numerous times throughout this discussion, it really does come down to what you pay for, and theres only so much a shared hosting provider can help you with when youre only paying them $5 a month. Some webmasters are very happy with this because they know how to troubleshoot their own website. If you know you need the support though, thats what managed hosting is for, and this customer should have paid for it.

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Actually, it wasnt a terrible analogy, it is similar in a few respects. The statement I made was that the cook was inexperienced and served substandard food, which was ordered. And comparing it with the statement made You cant just blame HostGator for incompetence just because an inexperienced employee disabled someones website. I can make the same analogy with regard to dedicated server hosting vs shared hosting. Based on what you are saying, because it is more difficult to handle shared hosting for the host, they shouldnt be expected to provide as good a service as what they provide to those who pay for dedicated servers, which arent normally managed by the host. Again, just because I dont order steak, and order a peanut butter sandwich, if I go with your reasoning, I shouldnt be able to expect the peanut butter sandwich to come with fresh bread because I didnt pay for better service. The statement I responded to did not include any reference to abusive practices by the customer. It was a statement about the incompetence of the Company for placing an inexperienced person in charge of handling something wrong. If you want to change the parameters and then say my analogy is terrible, then we can do that, I will change the analogy to fit your example. Fact of the matter is, if Hostgator doesnt want to provide the service for WordPress, then they shouldnt offer it. Plain and simple. And simply disabling accounts without talking with someone they consider an offender isnt the way to do business. However, as I have stated above, I dont recommend shared hosting for WordPress. I think anyone using WordPress with shared hosting is asking for problems. And the reason I say that is because WordPress, while recommending plugin and theme authors use a certain practices, WordPress does not make it a requirement and many plugins cause conflicts because of authors refusing to conform to what is recommended. And, any time there is a conflict between plugins and / or themes and plugins, it is highly likely that resource usage is going to jump. Thus causing issues with shared hosting accounts. So, I guess we could really blame WordPress for not requiring certain standards be met. But, I return to the reason I replied in the first place. Yes, if a company places inexperienced workers in charge of handling services they are not qualified to handle, the person paying for the service (that would be the agreed upon price), can and should blame the hosting company.

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Fact of the matter is, if Hostgator doesnt want to provide the service for WordPress, then they shouldnt offer it. They do not, and have never claimed to offer support for WordPress, otherwise it would be called managed WordPress hosting. Its not though, its called shared hosting. They sell and support a hosting service, not support for the software you installed. There is a difference, and its one that most hosting companies charge an extra $25 per month for (six times more than what this customer was likely paying). The fact that the technician was even trying to help the customer with WordPress at all was going out of their way to go above and beyond the service the customer paid for. The reasons for disabling the site wasnt because the technician was inexperienced, it was because their website was causing problems for other customers. It was abusing server resources, and it is abuse even if the customer didnt do it intentionally, they are responsible for the software they install on their account and how they use it. The technician was obviously not experienced enough to fix this customers WordPress-specific problem for them, but they werent ever obligated by any support contract to fix it before shutting the site down in the first place either. Nothing in this story even remotely resembles bad practices to me, its all pretty standard operating behavior for any shared hosting company.

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I would like to add this to my comment, being that replies arent being allowed for the response to what I have said. To Bryan, below, who said They do not, and have never claimed to offer support for WordPress, otherwise it would be called managed WordPress I would suggest that Bryan go to Hostagator and look at this page; href= Premium WordPress Hosting It says so in the first paragraph on that page, which clearly advertises WordPress Hosting. If you defend Hostgator by just making statements that can so easily be proven wrong,are you really doing your argument any good? I would suggest not. Once there is a proven false statement in an argument, the entire argument must be called into question. I would agree with the author of the post and suggest to stay away from Hostgator if you need or want shared hosting.

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I have been with HG for more than 5 years with excellent experexperience. They are helpfull, try to help best, and fast.

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As I mentioned in my last comment, based on this post and discussion, I moved my site from Hostgator to Flywheel. My, definitely technology challenged, wife asked me why I made the move. I told her the personal, friendly contact with Flywheel was quite refreshing and it reminded me of how Hostgator used to be years ago when I first started using their service. Companies grow. The key is maintaining that friendly, personal touch that made people want to do business with you. Sadly, a lot of companies forget this. I used to use Squeezeboxes to play music. I encouraged people to buy them. They were a small company and the founders of the company were readily accessible. Then Logitech bought themand within 2 years they ruined customer support and destroyed the brand. Far too often, small companies sell themselves to a bigger company and the company loses the very things that made them great. So it is with Hostgator.

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I left Host Gator about 2 months ago and went with Synthesis. I didnt realize how bad they were until I made the switch, the speed difference was almost night and day. My site was running incredibly slow and I was thinking it was my site design (which it partly was, but not the main cause). They were pretty cheap, but Id rather pay more for a reliable hosting plan than the cheap bargain prices that came with host gator. Sad too, they used to be pretty good, but over the years they just turned to junk. I never had issues with them disabling my site or anything of that sort but I did hear of some horror stories of people suddenly seeing their site completely crash and having to start over. I got worried something similar would happen to me and the year I spent building my site would go to waste so I took the plunge with Synthesis and also went with the Genesis framework myself. Best decision Ive made for my site. I also have the Yoast SEO and video SEO plugins.

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wow guys, lots of opinions here, and some great information to

the one thing you have all forgotten is the agreement you have with your bank re credit card transactions, when you pay for a product or service via your credit card it is up to the supplier (hostgator) to make sure they deliver exactly what was promised at the time of purchase, if they fail to meet these requirements at any time you can generally charge back all of the money you paid them for at least six months, obviously move your sites first then do it, they have no recourse on this as they have to allow it as part of there merchant facility to accept online payments so if this happens dont loose your money charge it back, your bank will ask you why your charging it back,, you simply tell them that they refused to supply the product or service that you paid for, it literally is that simple, its because people dont hold them accountable they continue to have these shoddy practices

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HostGator has gone done. All my sites were hosted there for the last 3 years with no problems then about 3 months ago my sites were down more than they worked for about 1 week they did not seem to worry. There Facebook page was full of complaints and some were saying that they have been sold and the new owners are using inferior web servers causing problems. I moved to a different company and have not looked back. So I agree 100 avoid HostGator they not what they use to be.

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is not caching against their terms? if you pay for unlimited bandwidth it shouldnt matter. i mean, they should have no right to do that, or?

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You should add to stay away from DreamHost, but I guess they are your sponsors. Hostgator and DreamHost are owned by the same company, EIG. Hostgator recently relocated their server, in the past half year, to an EIG server cluster. Ever since, performance has been abysmal, and I will be making a switch. I dont have if Dreamhost servers have been relocated yet or not, but I would highly advise against it. Performance on the EIG cluster is plagued with issues, namely first byte time and shared server usage allotment.

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FYI, Dreamhost is not owned by EIG like HostGator. Dreamhost made an April Fools Day blog post in 2011 about selling out to EIG but it was just a joke Reference:

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Mike is right. A list of EIG brands can be found at

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Is there a relatively decent shared hosting service other than Hostgator or Bluehost that offers a reseller package with cPanel? Suggestions? Recommendations?

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Yes Stephen try Pair Networks they offer outstanding shared hosting and are one of the top 10 most reliable companies available. If you want a truly great reseller package go to Single Hop they have outstanding uptime as well and give you more than a C panel you will get backups and everything through their tandem reseller they might be the number 1 for reselling quality hosting.

I hope that helps.

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I had been with Hostgator since 2010 and finally moved my site off there in August this year. I started on a shared server and they shut me down more times than I can count for hogging resources. They did exactly the same thing where they shut it down then email you. When you call them to ask why they wont talk to you and tell you that you have to talk to them via the email they sent only. They made me upgrade to a VPS then I had major issues with that and finally they said I needed a dedicated. I was naive and trusted what they told me. I found out though that I didnt even need a dedicated and now Im with a new host and saving myself $160/month! I wrote more about my experience with Hostgator here:

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Ive been down the same road with them of hogging resources. However, in my case the site was slammed and then the email came several days later.

Will read and share your experience with others. Im steering towards WestHost in the middle of this month.

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Been using HG for years for numerous customers. Agree performance has gone downhill after the move to the new DC.

Disagree that hosts should never shut down an account without notice security or extreme performance issues should trump politeness; it is shared hosting, after all.

For those of you crying isolated incident, a) read the whole thread, and b) read the comments in this August letter from HostGator.

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Joost,

I have also been experiencing issues with Hostgator. Their support has gone downhill and over the summer they migrated my sites to a new IP without notification. This has caused me a number of issues (lost traffic etc.) and I also dont trust them anymore.

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im using host gator from last 2 yearshave 3-4 accounts with faced problemhow ever after they transferred data to new serverwith my 1 account i faced problem,they shut my site ,when i contacted them they said its due to extra cpu use they asked to remove related post other than this i never faced problem looks like this post is sponsored by !

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Its certainly interesting to discover that it turns out all these big hosting companies are owned by an investment firm; not sure why it surprised me given that companies such as PandG, Johnson and Johnson, GSK, Tesco etc. also own what appear to be independents; why wouldnt the same happen for money-making hosting companies? I would suggest something: please can Joost kindly consider making the referral disclaimer bold and thus obvious? I believe this might be of help in absolving you of some critics.

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Well, you win. :) After reading the comments here and doing some digging on my own, I decided it was time to move from Hostgator. What sealed the deal was the inability to easily publish my posts with Live Writer. On and off over the last week I have gotten a 500 server error when trying to post. Today it took five tries to successfully make a post. I decided to give Flywheel a try. First impression? Great guys to work with. Helpful and prompt in their email response to me. They migrated my site without charge and everything works. This will end up costing me about more a month, but the value-added features with Flywheel make their service worth it. Thank you for provoking me to take a hard look at Hostgator.

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They have a truly unique reselling system and are a great new asset to anybody that needs WordPress hosting the fact that their marriage means you will not have to deal with 99 of the problems HostGator forced upon you I say thats a smart choice sir plus theyve got a phone number if you have an emergency call them 24/7 (888) 928-8882

Get flywheel is a deal

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yoast is the best, all of my blogs are using yoast

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Disturbing. Very disturbing indeed.

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I have been with Hostgator for about 3 years and have set up dozens of SEO my clients signed up with them (small businesses). I find this decision appalling ad they definitely handled it the wrong way. Im not confident this was a company decision, but possibly was a poor decision by the rep on the phone. Anyone with common sense should know to contact the customer first for something as serious as shutting down their site. The other thing is everyone uses those plugins mentioned or many others that restrict cache like W3 or WP Better Security. I will say that I was with Bluehost before switching to Hostgator and have been super happy with them except for that outage they had a month or so ago. Their customer service has always been world class. many of my IM friends recommend Sitepoint so I might start looking for a better alternative.

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I hate reading stories like this about HostGator because I always believed and still like to hope that they are a great host, though I know they act out of character at times. Personally, I have quite a few small WordPress blogs hosted under one shared HostGator account and use all of the discussed plugins mentioned here and, as of right now, have never had any of my accounts suspended by them. Its a shame that they choose to do things like this, especially suspending without warning that is wrong.

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Anyone with much experience, working with WordPress should already know that with the thousands of plugins available in their Repository, there are going to be conflicts. Any host with experience hosting WordPress, will know there are going to be issues with resources simply because of what I mentioned above and they will be prepared to work with you. If they arent, DUMP them. I have a friend who recently had her site disabled by Hostgator (without notice), she also uses WordPress SEO plugin. However they didnt blame WordPress SEO plugin for the problem. Given the reasons for disabling the site, I recommended to my friend that she find another host. And she did. Since then, she has had no issues. A few minor adjustments to the site and she is doing great. Yes, she had some issues. But those issues shouldnt have been outside the abilities of the host to assist her. Having said all that, I do not recommend any particular host. I also do not recommend shared hosting for WordPress. Life is so much easier if you start with a reasonably priced VPS. I dont use BlueHost and never have. However, if I were looking for a hosting company where I needed managed hosting and / or shared hosting, I would recommend finding one with support personnel as knowledgeable as Mika E. (Ipstenu). Unfortunately, you wont find a lot of hosts who have someone with the kind of knowledge Mika has, or someone as willing AND able to help the way she does. I know this because of the interviews I have seen with her in them, as well as what she shares on her site and in the forums. Disclaimer: I do not have any association with BlueHost, or any other host. I am not affiliated in any way with Mika, or any venture she is involved with, except WordPress. I have followed her site for a while. She knows what she is talking about and she has no problem sharing her point of view. If you are having issues with your host, and they behave as Hostgator has behaved in the example above, and what I have seen personally, get rid of them. They arent Google, and you dont have to put up with them, if they arent happy to have you there. Google is another

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I use host gator at the moment. I am actually going to make a change within this month. I can actually agree. Hostgator will limit you, disable you, throttle you, or ban you for using plugins. Its happen to me before. Allegedly one of my plugins burned all 25 cores of their CPU. I dont believe it, but they almost ban me. I had to reason with support. Its an ok company. They have also accused one if my sites for killing their server. They allegedly had to contact the datacenter and get a whole new server because while the sites were migitating I entered a new domain. They claim it got stuck in between servers and caused the load balance to overwork itself. They said the server over heated and over worked itself. They tried adding extra charges to my hosts gator bill. I refused to pay. They will even require you to move and ban you if you get to much traffic even for a small period of time. I know people who have been ban, locked out, and cant even get a backup of their current site state. It really sucks. I personally thing they are ok, but they are more into the advertising game than hosting game. Just like McDonalds Is a marketing team, not a food provider. I am looking for something fast, stable, and secure. I was looking into cloud hosting. Ive tried some of the hosts you listed Yoast, but none of them were that great. I seemed to always get a bad batch. Not blaming you, but I dont know. Just dont see it in them. But I am hoping to get something cloud based, and get some CDN to load my site faster. :)

314

You shop at Walmart, you get Walmart quality plastic. All the same company, EIG owned:

BlueHost, HostGator, HostMonster, JustHost, et al. Nuff said

315

Three weeks ago, Hostgator shut down my site for violating their TOS. Apparently, I was using too many server resources. When I called them to find out why, they said that the culprit on my site was the WordPress SEO plugin. Apparently (they said), it was making too many concurrent SQL queries. So what did I do? I dropped HostGator and moved to a new hosting company. But I did some research and found one that is NOT OWNED by EIG. EIG is destroying every hosting company they purchase.

316

Today I got a tweet Did you now :) Nicks comment rocks.

317

I used to LOVE Hostgater.

Luckily I made the decision to switch right before the big outage.

I found a great company called Laris Hosting and went out of my comfort zone and even signed up as a reseller (to host my clients sites there too).

Troy has been amazing, even with it being a small company (which usually, just like the big ones has its good and its bad) I get 24/7 customer service and he has been helping me along the way of learning all the things being a reseller entails.

I am now staying away far, far from any EIG company.

318

Thousands of your own customers host their sites very inexpensively on HostGators shared servers, and now you are telling them to abandon that company and find another over a tiny incident that affected a single, small site. I find that incredibly arrogant. Why dont you get the facts first before blaming the hosting company for doing something that is clearly within their policy? HostGator server management software automatically shuts down sites for several specific reasons in order to save other sites on the same server. Thats one reason their shared hosting is so cheap. No one pushed a button because they hate your plugin. But the way youre behaving, more people will be avoiding it. GROW UP.

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Jan, I did get the facts, Ive been talking with them for quite a while. This is NOT an isolated incident.

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I have been with HostGator, for around 3 years and have had a few times when they have taken down a site for for issues related to high loading issues. But always with a warning they would have to commence this process if it wasnt fixed. Then on the June 23rd of this year I got the following notice at 8:00 PM : Though lengthy I include it here so everyone can see the notice and the solutions they sent. This was our largest client in the middle of their season which accounted for:

8600 visitors on the 22nd

7500. on the 23rd

1500 on the 24th.

As you can see there was no mention of the Yoast Plugin which we use on all 40 account we host. Hello, Unfortunately, we were forced to disable the script /home/DOMAIN/public_ as it was causing high loading issues on the server. Due to this affecting all of the other accounts on the system, we had to take immediate action for the health of the server. We noticed that this is a WordPress blog, and recommend a few different steps you can take to prevent this issue from recurring. First, try to reduce the total number of active plugins on your blog. The following types of plugins are known to cause high resource usage and should be avoided: All related posts plugins (WordPress Related Posts, YARPP) can cause significantly high load in most cases.

WPRobot3 and other auto-posters can also cause high load issues, and should be disabled if they are causing issues

StatPress and other wordpress statistics software should also be disabled, as these too can consume too much CPU in certain cases. Use Google Analytics instead for statistics as well as Awstats which already comes by default on your account.

WP Post Views is also a plugin that youll want to avoid as it causes significant resource usage.

Any other plugins that are not vital to your WordPress should be disabled. View this link for further tips on optimizing your blog: Second, install the plug-in WP-Super-Cache. This plug-in helps to greatly reduce the CPU required to run a WordPress blog and can help you to have more traffic while using less CPU. You can optimize your WordPress installations for use on our shared servers by following the tips in this article: Lastly, if youre using auto-blogging, please keep in mind that in most cases the current production version of Mysql on our shared servers will have significant delays querying databases with over 100MB of data. Future versions may not have that problem as we are always looking for ways to improve performance for our clients. You can check the sizes of your databases in your cPanel under the MySQL section. We will need you to update us with your IP address so that we can safely open access for you to make the needed changes to your site. Please let us know how you would like to proceed. Below were the active processes, MySQL queries, and incoming site requests at the time of suspension:

Running Processes:

321

Wow Jan do you own stock in these companies. GROW UP was a little harsh for a blog posting with dozens of collaborating stories. Go read the post on HostGators own blog about the issues they are having for a little historical review. No fiction here. just a company that was once great and now they have issues that are causing a lot of people to seek new options and not just because of Joosts post. Arrogant indeed!

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I agree with Scott tooa bit harsh. If your looking at this from a customers point of view, then sure. But if you do your research and also look at it from the perspective of people who work online everyday that are either hosts, marketeers, or freelancers, you will see that many people saying the same thing, and the ACTUAL reasons behind their words. Not made-up theorys. If your one of the few thats not been effected, hats off to you. Just keep have a daily backup system in place. The BIGGEST mistake is relying on your host for backups.

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Definitely food for thought. I began my search for an alternative to HG a few weeks ago after one of my reseller accounts was down for about 3 hours. My clients were not happy.

I think the main thing to do is get off shared hosting if your site matters to your business in any way. I cant see moving to Dreamhost who are basically the same, but someone like mediatemple or are definitely looking like they type of organization I need to move to.

324

Im currently having DreamHost horrors with their DreamPress solution. Its been 4 weeks now and I still cant login to my dashboard.

Yesterday 10/16 gave the tech nearly 3 hours on live chat to resolve issue still ongoing and he also left all of my plugins disabled with no resolution email or explanation.

Will give WestHost a try and eventually will move to synthesis when the funds are free.

325

look carefully into Media Temple before you go there I read MT has gone the same way ( same company now owns MT as HG ) I have moved my important sites off HG to Inmotion because of constant down time and poor support I had one site down for 4 days recently HG kept insisting it was up and working fine, but they had accidentally moved it to an internal IP during their server upgrade? to them it looked fine to the world it didnt exist but I must say they apologized and promised never to make this mistake again :( WTF

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My problem is the same as Williams, the limited number of domains. But I am also interested in hearing Ross results after his search. This i such a great discussion, guys! Thanks so much!

327

I agree to Host gator is junk and if you are serious about having a site on the web for business you should invest in it just as you would an office or a brick-and-mortar storefront. Hostgator is part of EIG a company that owns a lot of junk hosting companies. You really have to check Wikipedia to see how many hosting companies are really the same company.

For example

Hostgator, Bluehost, HostMonster, or JustHost? not performing well that might be because because EIG owns them all.

the one that I see is a shame is a small orange I truly liked them but times are changing. recommend managed WordPress hosting with Web Synthesis, WP Engine, Zippykid, Pagely, Get Flywheel, PressLabs and you can always use a enterprise hosting company like Firehost I just finished moving 17 sites to them however it was not inexpensive I am pleased with the results. With a hostgator like hosting company

Very rarely do you get told anything more than your websites up thats all we can do by the hosting company. I can assure you the managed WordPress companies Ive listed will help you far beyond that especially with their WordPress issues. every managed WordPress host is slightly different but one thing is true of all of them there trying make you happy and literally working very hard on your behalf to accomplish that.

managed WordPress companies do the small stuff that needs to be done and a lot of huge stuff that needs to be done combining that with the newest technology and almost 100 across-the-board Nginx

servers you will be pleased with your choice to spend a little bit more for the ROI in time and cost of care and repair let me not forget speed increases conversion rates and is in Google algorithm. or you can go with a company that has headlines that read like this.

A former employee of Hostgator has been arrested and charged with installing a backdoor that gave him almost unfettered control over more than 2,700 servers belonging to the widely used Web hosting provider. fully managed Enterprise hosting and fully managed WordPress hosting companies are the money I have accounts with every company Ive listed except for the EIG companies hosts and I can tell you there all going to make you smile.

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Thanks Thomas for your review and recommendations. Per my issues above I too am looking for a new VPS host for my 40 clients. Anyone else have experience with FireHost?

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Hi Scott,

I would have to say that fire host is the best hosting Ive ever used. I have a lot of hosting accounts with many different great hosting companies. However if I can help you in any way shape or form I would be more than happy to tell you and show you what is so great about fire host.

I hope to hear from you if not ask for Jesse at fire host he understands setups better than anyone else. All the best,

Thomas

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@Scott, if you do not proceed with Firehost then I can recommend either Servint or LiquidWeb for VPS hosting.

331

Thanks to both of you for the informationhad to move quite quickly (the IP change at HG) and went with SingleHop. The move has been a very trying with one issue after another. But Ill save that for a post I am doing on and just to be fair I am staying with them because I beleive the service will prove out. Again thanks

332

We get to hear more and more complaints about Hostgator on the webhosting forums. I have the impression that where EIG goes, nothing good remains.

There are very decent providers, even some small ones are reliable and trustworthy. Search on the forums before switching your host. Some real horror stories are out there.

333

Unrelated but itd probably improve your bounce rate if you included _blank for your affiliate links.

334

Ive currently got my blog hosted on Hostgator and sure Ive had a whole shit storm of issues with HTACCESS files getting corrupted and taking down the site. Issues with slowness and caching problems and when my blog was getting massive amounts of attempts by hackers to get in Hostgators support was kinda useless in trying to reduce they would succeed. But they are also only $ and I understand you get what you paid for, I only went with them as it was a managed move away from and Hostgator seemed to be the most competent option available at that time But ive also had just as much trouble with Dreamhost running out of memory and crashing, very strange memory configuration issues even on VPS, also had performance issues with Australian host VentraIP and with it favoured going down each time the automated backup would run. So many hosting platforms are not really setup to run more than a handful of sites and when there is an error its upto you to notice and often resolve it, unless you are paying additional fees for a managed service. Sorry but your core business is web hosting why should I have to pay extra to ensure you take more care to see my site doesnt go down. Im not sending tens of thousands of visitors but yet there is never a perfect host that ticks all the boxes.

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For the same price, Ive had clients on Webfaction and theyve had almost zero issues. Things like you describe are perhaps understandable from the $2/month jam as many sites on that server as it can take hosting farms. But for $10/month you can get really pretty decent shared hosting. BTW, Im NOT saying WF has been perfect there have been little issues here and there. But they have responded promptly on email and been quite courteous and professional.

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In recent years, it seems HostGator has been having problems with their customer service. The level of service is not where it used to be. However, this type of service, reckless suspension, is common among oversold unlimited shared hosing providers.

337

I agree with you. There was a time when HostGator was the best WordPress hosting platform, but since they are acquired by some other company they have start acting like an idiot. They dont give a shit to your hard work, and simply disables the whole website. I have faced the similar issue, and talked about with W3TC guys. They were also clueless.

338

Shared hosting always seems to lead to issues. We have a dedicated server with Hostgator and rarely have problems with them.

339

I have a VPS with HostGator and considered getting off their system a few months ago. The problem is that the managed platforms you mention have their own faults. While I can deal with the extra cost, what I dont like is the limit on the number of domains and the lack of voice or chat support. When I have a problem, I need to work with someone to get my system back online at whatever time it goes down. Email support is slow, leaving me out of service until someone gets around to it. Considering the extra cost of managed systems, I just couldnt rationalize it when the support options arent available. I like StudioPress and wanted to use Synthesis, but the cost ratio compared to a VPS at HostGator is just way out of the ballpark when you look at multiple domains.

340

Synthesis will let you install multi site on their 2 larger plans.

Pagely drops the cost by 30 every time you add this new site.

ZippyKid has very good pricing when you look at their new plans and they scale well. WP engine is a lot less per site when you get the larger package and you can you be more flexible with site views Get flywheel the least expensive right now at $15 a month base with pricing matching WP engine at $10 the site when you go for 10. I hope this is of help to you.

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My reason for not recommending Host Gator is they include WP Super Cache turned on by default with their WordPress installs. Ive run into lots of new WordPress users who are confused when they make changes on their site and cant see them all because a caching plugin they didnt install or activate is running. Running a caching plugin is a great idea, but forcing it on users who dont know what it is or where it came from is troublesome.

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I have recently switched my hosting from Godaddy to It is based on your review. WP Engine is expensive, So I have chosen is little cheaper compare to the WP hosting solutions. It is the past one month I am with I have purchased using your referral link :). Now my site is very fast, their support is also very good. If you have high traffic website, then I could suggest from my little experience. Thank you for posting useful details here.

343

I have been HG for over 7 years. I came to use them after another company I was with, ipower web was sold to EIG and then became a nightmare. Unfortunately the exact same thing has happened again. EIG is the worst company. They could care less about actual clients, it is just an investment company who is buying up all the hosting companies. Go to wiki to see how many hosting companies they now own. You will be shocked.

All of those companies have been moved to a crap server farm in Provo, Utah called Ace Data Center. Simply horrible data center and what a nightmare. All of us are on the same servers now! Slow, buggy and of course they totally went down for 4 days two weeks ago. HG customer service is crap now too. I have to wait 30 min minimum on the phone and 20 minutes for lame live chat. The answers I was given , was a link to close my accounts! Wow way to care now HostGator. Thank Brent Oxley for nothing. You could of at least sold your company to a decent company vs. this soulless corporation who only cares about money.

I hope you choke on your 225 million. You did not even tell your users what you did, so we now are all stuck trying to find a decent host.

I have over 200 clients with my reseller accounts and we are all leaving and I am already referring new business to a new company I found who looks decent and promised me they are not selling to EIG. Oh and they are on the awesome Softlayer data center in Dallas that Hostgator used to be on.

344

Really? Youre discrediting HostGator on what appears to be an isolated incident (as far as youve shown) so that you can steer people to companies like Dreamhost? Dreamhost has been a nightmare for the past year. Ask anyone who hosts with them about the downtime theyve experienced. They also dont have a support number and for extended periods theyve even removed chat support. Of course it makes sense that you recommend them (using as affiliate link) since last I checked they pay out $100 to affiliates for new customers. I dont know how much you care, but youve just lost an awful lot of credibility with me.

345

Its not an isolated incident. Just read the comments to see its not. Ive always been and always will be honest in my posts about hosting as Ive experienced ups and downs with that myself. Dreamhost does pay $97 or so for a referral, indeed. Other hosts actually pay double that, yet I chose to include Dreamhost because so far Ive not seen issues with them like I have seen with some others.

346

Any web host will have some problems from time to time even the really good ones. But what has been going on with HostGator since EIG purchased them last year is looking like they are a host to think twice about. Props to you for sharing this story and I understand why you do not recommend them. I mostly promote WebHostingHub, a part of InMotion Hosting, as an alternative to EIG brands now. You should look into them and consider including them in the hosting you recommend.

347

I agree with Joost on this

I can tell you from having over 30 hosting accounts with different hosts discrediting HostGator something anyone with knowledge of the hosting industry should do. They have been found to do very sketchy things and there unfortunately an all-around poor host if you want a dedicated server or VPS and you thought their infrastructure was good go to SoftLayer thats where HostGator purchases its hosting and resells it to you if you think a enterprise level hosting company or a managed wordpress would put out a calling all cars alert without investigating there is no way they would figure out what exactly the issue is and try to fix it then come back with a lot more data if there ever really was a problem with one of the plug-ins. There repackaged budget/ problematic hosting. Use a managed WordPress hosting company

348

Yoast, this was a tough article to read. Ive had the flip experience with Hostgator and Dreamhost, but these companies change over time. Ill be a bit more wary, and agree a company should never just turn off someones account, this is the first Ive heard Hostgator doing it. I like to act with caution with any cheap hosting provider, and caution users making anything more than $1000 a month on their website to use a high end provider like WPEngine where things like this are unheard of.

349

In my opinion HostGator has gone down badly over the last 9 months or so. 12 months ago Gator was one of the choices I offered clients. In the last few months Ive moved most customer sites to another service.

One customer site still hosted there I recently submitted a support ticket RE database gone-away issue (WordFence related) . Their response was script was timing out at 60 seconds. But they also noted there was no cache system plugin installed. If theyd looked properly they would have seen W3 Total Cache is installed and working.

I wont plug my preferred hosting service but its shared VPS on the GNAX backbone. Another clients site moved from HostGator last month serves cached pages about 1000ms faster now around 300ms average (and WordPress SEO is installed and definitely not hogging resources).

Ive never had a site suspended for not-caching, no plugins are forced on clients, and Ive used script time-outs of 5 minutes on occasion without complaints. This is not my own VPS thats coming soon hopefully :) so we dont have server root access or direct configuration for many settings.

Direct comparison is probably not valid the package structure is restricted in other ways one domain per account is the main difference (unlimited sub-domains). Costs are however similar Starting around $5 to $6/m per domain. Costs depend on no. of databases and base traffic (This is not so-called unlimited hosting), which is the way I prefer it. Performance is very important to me, as is site server security.

No hosting service is without problems. The GNAX server network hosting our sites went down completely yesterday and it took nearly 24 hrs to get back up. (probably a dDoS attack). No one host will suit everybody.

Gator seems to be going the way of GoDaddy lots of branding, advertising and pesky pop-ups in CPanel

350

It is sad. Its even worse because a lot of people ran to HostGator to get away from other situations that were not working for them.

351

Back when Hostgator was a local Houston (my home town) company they offered very good support and actively supported WordPress. I met Josh (the employee who sent the email referenced in the post) when they sponsored WordCamp Houston. Now they are worse than the other mega shared hosting hosts when it comes to support and disabling accounts without warning. The process for them is automated and your account will be disabled any time it uses to many resources without notice which is unfair to the consumer.

352

Hostgator is garbage I just cancelled them last week for a different matter. Their hosting sucks with WordPress.

353

I have used the service of Hostgator and they are really ridiculous as they only know to suspend the sites. Also, they didnt look for any solution for their clients.

354

A website hosted in Amsterdam would notably run faster than one in for example Houston, USA.

355

I see that Yoast is using for his website, so the theory of Jos is probably right. Or is there a different reason for not using Synthesis for his Dutch website?

356

Speed speed speed. In particular, Trans-Atlantic Latency. If you have a host serve files for North and South America visitors from the US, and Europe from the Netherlands, your site will load faster, rather than if you used a US based host for the entire world. It comes down to the speed at which files can move across the Atlantic. Most CDNs, like the one Yoast is using, store his static files at dozens on dozens of locations around the world for this reason.

357

I would recommend that you all upgrade your hosting and use a Managed Host as Yoast points out is an option. I currently use Flywheel and do not see myself ever switching. They are amazing, their customer service is awesome and my sites load in milliseconds, not seconds. I wrote an article named Its Time to Switch to Managed Hosting not going to link to it, but you can find it if you want. Yoast is correct on this one, you honestly get what you pay for. Stop being cheap with your blog, site, business etc. STOP!

358

Being a current HostGator subscriber, I can empathize, as I have seen a drastic change in the way they handle things and disable sites without notice. Theyve also tried telling me that my site was offline due to using Cloudflare, yet it never saw any downtime from it. Although Ive experienced good things from HostGator, over the past 6 months or so, Ive been proactively looking to moving all my sites to a more WordPress and WordPress SEO friendly environment. Sorry HostGator you guys just cant seem to get things right. :/ Thanks for this post, Yoast you the man!

359

This is strange, i never seen this kind of mail from hostgator. I used Hostgator for about couple of years and later shifted to Bluehost. Now Im afraid that both these Hostgator and Bluehost is owned by same company now. But funny part is this same Hostgator recommend yoast plugin during recent pasts

360

This post will change mind of persons, the support of hostgator is really very bad, they dont care of customer, we need to wait more than 20 minutes for chat, I face these type of issues in past, but my issue solved by using cache plugins. They disable my sites for more than 48 hours which is big loss for me.

361

Interestingly we ran into the same issues with WPSEO flushing cache FAR too often on our site. Were running out own server, so we looked mighty hard to figure out what was going on. WPSEO was flushing our cache about every half second, but only when we were under heavy load, which is the worst time of course. I combed the plugin to find all the places it was flushing cache. One was every time it checked to see if there was a new version, which seems like a terrible time. I found several others that simply shouldnt be there and commented them. Attempts to get feedback from failed utterly. :( This was months ago, and I dont work there anymore, so I dont have the records anymore, but it made me mighty sad at the time. Unrelated, I dont like hostgator either, they make it a pain in the butt to get SSH set up.

362

Hi Topher, WP SEO doesnt flush your cache unless you change its settings. It seriously doesnt.

363

While I feel for the individuals in question, Im much more in the if it aint broke, dont fix it camp. I recently moved my site to HostGator, after a horror-show with It was brutal. And yet a variety of people have had positive experiences and still give them top recommendations. Hopefully people here are intelligent enough to think for themselves, but leaving a hosting provider that you have a positive experience with, on the grounds that other people havent seems a tad extreme to me

364

If they freeze your account, and Ive had multiple reports of them doing this, without prior notice, then I dont think its so weird to leave proactively.

365

HostGator always does this: freeze an entire user account in a case of the smallest problem. Its beyond me why so many bloggers advertise them. Good affiliate program maybe?

366

Oh yes, they pay select affiliates extremely well. Ive heard of some ridiculous numbers to be honest

367

For all the years I was with HG, they have always disabled first, then email. The reasoning being is protect the server, and in the case of shared hosting, the other clients on the same server. I always appreciated the fact that they did email. Their position has always been that they wont fix scripting problems of any kind, but always (for me anyway) have provided info on what they are seeing as the problem. Cant blame them. I used the Yoast plugin on my WP sites without issue, but never heard of the other one. I do know a couple of other security plugins I used did cause issues with the sites. Funny thing with the cache plugins is they seem to make site load slow and be a bit quirky. I think the bigger issue you are seeing is the recent buyout of HG by EIG. If you do a search, you will see their history is typical of a corporate raider. Find a solid money maker, then gut it for all its worth. There were a lot of quality people that either bailed, or were let go when the switchover took place. Of course, there was a lot of bailing out by long time customers as well.

368

There isnt a single perfect host on this planet, and youre likely going to have an issue at some point, with some thing, wherever you go. Case in point, VPS; the folks you still recommend, but get paid for, so you still recommend them. ;) Advising folks to Hostgator based on this one incident is a little crazy, although I guess I can understand if youre taking it a bit personally because its your own plugins. Id probably be doing the same.

369

Ive said it before above and Ill repeat it here: this is not one single incident, if it were, I would not have posted this.

370

Right on. Personally Ive hosted small sites on them for many years, and have never had that issue. I guess it comes down to the user knowing when and when NOT to use these types of plugins. Of course it doesnt help that people just install these things because they heard it makes their shit really fast. lol

371

Doubt it VPSs have semi-dedicated resources so you arent sharing a box with several thousand other accounts.

372

VPS isnt in the same league as shared hosting. So yeah, like David said you might have not this issue.

373

I have a client on a Hostgator VPS plan right now once they were acquired and the server migrations took place, weve have 3 periods of downtime where the site was offline and email down. I was told they were doing server maintenance and that the server was online, but upon further digging found that Apache on the VPS had not restarted. We upgraded the the VPS so that we could avoid the 25 processes limit Lot of good that did Looking for a new web host.

374

I have mega issues with Hostgators VPS. I pay $50/month for their Level 3 VPS, and my plugins get blamed constantly. Additionally, they offer nothing on their servers that W3 Total Cache utilizes, including opcodes, memecached, and xcache. They just simply say you dont need these; our servers are optimized for WordPress but this is just factually incorrect. Im switching to either Bluehost or Dreamhost. Dreamhost looks like it has horrible support, but theyre cheap . $15/month. Bluehost is only $ but seems like it has all the bells and whistles. Anyway, yes, Hostgator VPS plans are crap. They now want me to upgrade to a Level 5 VPS, which is $105/month, in order to get Xcache or any opcode installed. Thats not happenin. And YES, they do often blame your plugins even if theyre some of the most trusted, venerable plugins around, such as Joosts SEO plugin. Their tech support staff isnt too knowledgeable until you get into their higher level (level 2) support. When youre on live chat, youre dealing with people who know about as much regarding servers as I do which isnt much. Our live chat conversations usually end up with the good old, Ill submit a ticket for you

375

Joost, I am using HostGator with your plugin and never ever had any issue with HG. In fact, the said issue with that customer, I will not use WordFence on my site to not cause any issue. However, it really is the bad customer service shutting down the site without prior notice, they must had to do this first. No one wants issue with their site so I do hope the customer, if notified, would either remove WordFence for sure.

376

Heart Internet in the UK are a prime example of following this same line of action against sites, disable first ask later.

377

Ive been a Hostgator user for 5 years. While I cant confirm that this particular combination of plugins causes any problems, what I can confirm is that this is indicative of the way theyve been handling support in the last year or so. I think thats the bigger issue. Ive found it nearly impossible to get straight answers to questions when I challenge a support ticket like this. You could chalk this up to being budget hosting, but I dont, because I remember when this wasnt the case. Their support used to be knowledgeable and personable. Instead, it seems like theyre either strapped for employees or simply focus on larger accounts. Ive been in the process of migrating all my sites from them for the last few months.

378

At one point I had close to a hundred sites hosted with Host Gator, for myself and for clients, many of which were WordPress. Moved them all off. They may sell WordPress, but theyre not optimized for it; always had performance issues there. At one point one of their shared hosting servers got hacked, and a whole bunch of sites were defaced at the same time (it happened levels up from the root dir on the sites). Moved everything to TigerTech and never looked back.

379

I havent had any plugin-centric issues like this, but HostGators service and support have quickly gone downhill across the board since they were acquired by EIG.

380

Hosting Companies doing this to users is the exact reason why we started our own hosting venture 4 years ago!

I cant imagine how can a Tech Support Rep/Engineer not do their homework to identify issues properly before disabling websites just like that Sigh.

381

I think this maybe a mad moment by support that is not the norm with Hostgator. I have never had issues with the Yoast plugin on dedicated, VPS or shared hosting with HostGator over 3 years on over 200 sites. Will admit their live chat support sucks and can lead to les desired outcomes, but this is their first line of support, the tickets are normally escalated to a higher knowledge level, try support on Media Temple for example which pales in comparison. Yes it is a stupid thing they did, but I wouldnt urge customers who have no issues to abandon the service, if it aint broke dont fix it.

382

The crazy thing is that they recommend your plugin

383

Funnily enough, in another article in their knowledge base, they say most SEO plugins are resource hogs.

384

Joost, Most embracing moment in life is when our site goes down without notice. I have faced like this issues when using We could find good hosting because you guys are sharing genuine details. If we look at the hosting web sites, they say up time :), but the reality its not right. Hope host gator would contact you. They would loose lot because of this post. Thanks,

Krishna

385

Hi Joost, Are the providers you mention also ok if you only have Duthc oriented websites or do yu advice Dutch hosting providers in that case (I have always understood that this would be better, seo wise). And if so, do you know good Dutch WordPress hosting parties?

386

I am always surprised when people say something like this. My thinking is completely the opposite of Jos.

Why would it matter when the physical location of your host and the physical location of your prime target group differ? Can you give a definite answer on this, Joost?

387

Are you a HG rep? Doubt it. Earth is flat? What asinine arguments are those?

388

Given that Yoast ( Joost) hails from the Netherlands he will no doubt have a special perspective on these important controversies. 1) Yes, the earth is indeed flat (it is patently obvious as everyone in Holland rides a bike); and 2) Yes, the moon landing was faked. There was a suspiciously large order of 2 billion tons of Dutch cheese made by NASA in early 1969. And Armstrong said in that famous scrambled transmission: One small step for man, een gigant leep forma maasdammer kind

389

Well, now that you mention it Russell, I guess you are right

390

I use all the mentioned plugins with a Hostgator install. I have never had a problem. (At least the problem you are describing here)

391

Lots of people use my plugin on HostGator, but that doesnt prevent you from the randomness in which they do stuff like this. Its not the first time this has happened

392

Sure, but that could be said of any hosting company. I have been with Hostgator for five years and I have been impressed by their technical support. Before definitively saying, leave Hostgator, I would want far more evidence than one users problem. There are other variables that may cause one person to have a problem and another person to not have a problem. That said, Hostgator support handled this poorly and disabling the site was not the right thing to do.

393

I can see where youre coming from wanting more evidence, Im emailing people whove emailed me with similar questions before to get their permission to post their emails. This is unfortunately more common than is good for any of us.

394

I too agree with Bruce here, Ive had major issues with some reputed hosts (or so many people believe them to be), who never helped me find the problem, but kept on raising my levels to translate into higher and higher costs, while the issues were more with a particular MySql table here or there or even worse when it was simply caching done wrong. I was inexperienced then and asked them for help with basic stuff instead they spoiled my budgets with arguments like weve done our research and our experts believe that your installs need a higher spec VPS or dedicated server, etc. and that meant me shelling out more money which is fine if we understand but they did like extortionists. They would close down websites overnight (time differences between my locales and theirs) and I would see some random messages from them in the morning saying sorry but we had to. because of blah blah. There have been very few companies whove stood the test of basic common sense in understanding what their customers want and id happily recommend the best of them if anyones interested. Gorakhnath Sirsikar.

395

Hi Bruce, Experience is the best teacher/evidence. Ive worked with WordPress sites for many years, understand WordPress, used Yoast plugins in many cases, and was a HG customer many years ago (before the unlimited craze). In this situation, they were trying to correct/blame the good plugins to make the bad plugin plugin which does have known issue. The other fact, HG is now owned by EIG, notorious for letting a company go downhill once bought. This is what Ive seen over the years; BlueHost; EIG bought them, service and support fell apart (what Ive heard from people in this longer than myself) Netfirms; EIG bought them, fired ALL Canadian staff, moved to US. Sites and Emails were down or lost for weeks while customers were being told to be patient during the upgrade. This I dealt with directly since I have clients who were with them. HostGator; many of us (hosts, supports, designers, etc) were surprised when this occurred. We all knew Brent and many of us have exchanged emails at some point, including watching him grow HG to what it is was. When news came out about EIG and HG in the same sentence, it was shocking. A few months ago HG migrations started, once again telling customers its an upgrade. The amount of complaints that media could not handle it, and the HG support forums were flooded. The sad part is everyone was hoping EIG would not mess up HG. Other buy-outs fell apart right away, HGs fall apart was about a year after the sale. Situations like this that Joost has described happens many times where the host points the finger at the customer, but in this case, another EIG icing on the cake.

396

Well Micheal, this is what I heard as well. I dealt with HG for years and was always happy with them until the takeover. This was also confirmed by HG support (disgruntled staff I guess) that HG is heading to hell in a hand basket.

397

yeah hostgator were a breath of fresh air 5 years ago; their service has deteriorated so much that weve gone on to try a number of hosting companies and ended up with simpleservers in the UK. Really fast servers for both wordpress and magento sites and never any problems.

398

Thanks for sharing this with us. Its important to know this as we are always asked to recommend hosting companies. It sounds a bit like e-mails that some of my clients received from a hosting company threatening them to take their site down if they continued to store backups on their server. Some clients received the e-mail others did not. I am trying to solve the issue. Keep us posted on HostGator!

399

Its too technical for me to understand but I agree that any hosting company should not shutdown a website without notice. We are not all Tech guys and thats why we dont use Amazon EC2 where we need to manage everything on our own. We relay on the support of the hosting company to solve technical issue for us. I am happy with Media Temple!

400

Im hosting several sites with them; several with your plugIn. Havent had any problems but one never know when they will start. Thanks for the hosting suggestions as we are always looking for better hosts.

401

Are people having this same issue with the HostGator VPSs?

402

Actually , bluehost , iPage , Hostgator, fatcow lots of other hosts are owned by a single company named Endurance International Group (EIG).

Once iPage blamed Cloudflare when I queried them about lots of downtime.

403

BlueHost did the exact same thing to us started pointing fingers else where when the errors started happening and the questions started to get thrown their way. All the internal audits and third party audits of our site came up with the same conclusion GET A NEW HOST!

404

I cant say Im all that thrilled with iPages online tech support. It seems they do the bare minimum in trying to resolve issues and failing. When I called, though, I got a young lady who was very helpful. I still ended up having to reinstall WP (and my site) however, due to some glitch on their end.

405

I sure wish they could get someone over there at Dreamhost to help me figure out why I cant login to my dashboard. Using DreamPress has been a nightmare for page speed too.

Thinking of going with WestHost.

406

I completely agree, disabling sites with no prior warning is unacceptable from a hosting company. For my shared hosting I personally use WebFaction. I did have an issue once where my website was using up more RAM than my plan allowed (due to a traffic increase) and they emailed me with a personal message saying what was happening and if this continued id either have to upgrade or my site would be disabled. Traffic died down within a day and hosting life went on with no further problems happened. Lesson to learn, simply contact your customers and give them a chance to resolve the issue before you potentially ruin your relationship with them. I know im very sentimental about hosting, im sure others are as well.

407

We all are sentimental, or Id actually say: reasonable: we want our sites to be up.

408

I think everyone here is missing the point, first off HostGator sells shared hosting and its in their terms of services that they have the right to disabled and even suspend any account for any reason if they see fit. In fact most hosting Ive tried out and used over the years have this in their Terms. So the fact they disabled it doesnt mean anything. Clearly there was a problem and as I read its easy to find that while they might not have done the best job, in the end they have the right to do it because you agreed to the terms of service. I am shocked that a post like this was even posted on a website like this. Sort of disappointed reading this because I valued the opinion of this website. Now I think Im gonna have to rethink that opinion.

409

If thats truly your opinion, that they had every right to do this and did the right thing, you should never start a business. This is NOT how a company that wishes to last treats customers. On top of that, they WRONGLY blamed a plugin for issues. In fact, they themselves have admitted to me via email that this was handled poorly. Ive given them a few other examples where the same thing happened and we got support email because of their unwillingness to take the blame. Well see if they change their ways.

410

I have never encountered an idiot like you, wow :)

411

Just cant believe I just read this

412

Totally agree.

Would be interesting to know if HostGator had any prior communication with the site prior to the action. Did they; or, did someone just conveniently leave that out of the article? Stepping back, HostGator is huge and a major competitor. We dont use them, but they are on our A List when shopping. You dont get to be that successful and continue to remain successful by being rude, or discourteous, or unprofessional with customers. Personally, I thought the notice posted in this article was professional. And after given the objective reasons for the action, I am wondering why the plugin authors dont avoid the commands pointed out, and why they dont create new code to handle the issue; code that isnt a patch or misappropriation of a command already in use and normally used for other functions. Seems that entire story may be missing here.

413

Richard, had you read the posts you would have seen my example, which no, there was no previous communications. Though I do like a good conspiracy your statement Did they; or, did someone just conveniently leave that out of the article was comical. Next youll be telling us the moon landing was faked and how do we know the earth isnt flat.

414

Scott: youre using the straw man logical fallacy, tsk tsk. And I do think Richard has a point, which actually IS logical, which is: There are two sides to every story.

415

By Mogens: Great now there are 2 of you that believe the earth is flatLike I said read the all posts.

416

Of COURSE you can scream when a host disables a site without notice. If not then, what the hell would be cause for being upset?

417

Well said! Any hosting company has vulnerabilities. Shared hosting is significantly less proficient than a dedicated server.

If you consider your virtual properties an asset, show them some love by serving the sites on a virtual silver platter.

418

@Bryan

Yes I agree with you. If this is how a query is handled I think the issue is self interest rather than helping someone. @Joost

I noticed that you have not replied to Bryans comment. Is he right in suggesting it could have been handled differently by you? Or is it a matter of hoping people switch to other hosts via your links? I think your comments are very biased and defamatory. Many hosting sites including mine have issues with auto install CMS and Blog platforms. I have hosting in Europe, USA and Australia and all of them make mistakes or dont fully understand issues. Telling people to switch hosting is a poor solution to hand out.

419

If shutting down your hosting is their way of solving problems, which it is, because as you can see this is far from an isolated situation, you shouldnt host there. There are hosts out there who deal with things differently and who DO understand WordPress, so I think moving to a better host is the right thing to do.

420

Yes, my experience with the HG guys is pretty goodI feel that they do everything possible to help, often going above and beyond the call of duty. No need to take a swipe at themwhy not just make this a case study: How I solved a crisis with HG by doing xyz? Many of us arent just going to switch hosts for the sake of a plugin.

421

Totally Agree!!!

422

I just want to confirm whether you were serious or just being sarcastic?

423

I think the word youre looking for is trolling. ;)

424

yes bad troll trolls badly.

425

I had my website hosted with BlueHost for about two years before I jumped ship. My own personal experience was a bad one (not at first) with mostly downtime and server errors. I switched to A Small Orange which was recommended by a friend in the SEO biz. Havent been there long enough to know how its going to go but if things dont work out Ill probably look into the Rack Space or Synergy.

426

As with most web hosts, your mileage may vary. Ive never had a problem with HostGator, but I had MANY problems with DreamHost. Shared hosting seems to be pretty similar across the board, with praises and horror stories for all of them. At least we can all agree not to use GoDaddy. :)

427

I had my issues with DreamHost in the past but to be honest, ever since they hired Ipstenu and some other WordPress heroes, those issues seem to have been resolved. If you do encounter issues with them Id urge you to talk to @ipstenu :)

428

I recently purchased DreamPress, the managed WordPress hosting from DreamHost. I had nothing but issues and awful support from the get go (with the exception of a WordPress expert they finally referred me to). I would never go back to DreamHost, I wrote a very similar article to this on my personal blog explaining all the issues I had in detail. Im actually with DogotalOcean now, and Im finding them to be excellent.

429

The 2-day delay was actually because I was out of the office and little more. Sucks, btu Ive not yet gotten everyone up to speed on this. Thanks in part to your problems, Ive changed my training to specifically address that kind of problem. Is DreamHost perfect? Hell no. Is ANY host perfect? Nope! We do try, though, and when I blame a plugin, I try to be absolutely sure (to the point that I email the plugin dev to talk if Im at ALL wondering). Sorry you had a shitty time with us :(

430

Well, I still love you, Mika! (and DreamPress) :)

431

I personally think that DreamPress and any other host that offers WordPress on the side (host-dot-com/wordpress-dot-com/wp, etc) is just offering their same standard packages and just added WordPress to the package name for SEO purposes. True WordPress hosts will list whats under the hood. WordPress on the side hosts dont list important details about the account.

432

I ran into this issue almost 2 years ago. No warning to customers and basically a way for them to hold customers hostage. The best options; your suggestions, or asking the new host to take care of the migration to avoid any mistakes.

433

Hi,

You know anything about hostnet?

434

Bluehost was bought a while back by Hostgator and use the same support system, plus Im guessing the same support center. For anyone who hosts sites with both and have used the support channels in the last 12 months youll probably have picked this up. Apparently they are both owned now by EIG. Im by no means any kind of expert on it all though.

435

If youre not an expert, then maybe you shouldnt be posting your Hostgator was not purchased by Bluehost. It was purchased by EIG. I think you are mixing up Hostgator with HostMonster.

We have been with HostMonster for four years with very few issues. We also have one VPS with them in addition to other shared hosting. Support has been fine and we have not seen any incompatibilities with cPanel or WHM.

We stay with them because they know what they are doing.

436

Dude, dont be such a jerk. If he misspoke, kindly correct him with fact-based evidence and then move about your daily activities. Good day, sir

437

Bluehost and Hostgator are owned by the same company :)

438

I host multiple sites with Bluehost and the Yoast plugin with no problems. Have done so for years now.

439

And Im sure there are tens if not hundreds of thousands of people using Yoasts plugin on Hostgator too. Doesnt make them look very good that they disable accounts without warning though.

440

And that they repeatedly blame plugins and their authors for issues

441

I will recommend been using for 4 years now with no issue

442

Update on was informed last week they were moving my servers and as such I had to change some IPs. I changed a few then went to look on who is hosting this, The domain I had just changed now says it is hosted by CyrusOne.

443

Have you considered the following:

WordPress probably has the worst code base, its absolute rubbish how WP was built, Im not even going into detail about the laughable plugin architecture and HUGE security flaws in WP plugins and WP itself.

And Im saying this as a seasoned MVC developer (12 years) and 4 years on WP.

I stopped using WordPress about 2 years ago, in order to maintain my sanity and self-respect.

Wordpress is VERY risky business for any decent website (and hosting company) that takes security, scalability and standardization seriously.

444

I disagree and honestly dont care Hector. HostGator sells WordPress hosting. They know what theyre getting into.

445

You can find mechanics who supports maintenance on old 1970s VWs, fact is, you will always have problems with these old vehicles, no matter who promises what.

Never to late to switch from WordPress to a respectable modern alternative.

446

What would you suggest to use instead of wp? Drupal?

447

And what would that alternative be?

448

Drupal of course.

449

HostGator sells hosting, not WordPress. They also support installing Joomla, Drupal, Magento, MediaWiki, and literally hundreds of other web applications. Are you an expert in all of those, or even one of them besides WP? Do you really expect a tech support rep handling tickets to be an expert in all of them either? You cant scream fire over a small incidents like this where the customer in question isnt even actually paying for managed WordPress hosting, but the tech support rep is still trying to help in the extremely limited ways they can. When you cant solve the issue though, you dont let the whole server with hundreds of other customers on it go down because of this one customer you disable it. Thats just what you get when you pay for shared hosting. Someone has reached out to you for help, and rather than helping, and maybe writing up a friendly post for everyone else explaining what the issue was and how to avoid it, youve decided its better to just publicly bash on the hosting company because they didnt provide the level of support other WordPress-specific managed hosting companies charge $30/mo for.

450

Is Bluehost fine?

451

Not had any recent issues with them.

452

Bluehost forked cPanel into their own proprietary software to diversify backup functionality. Unfortunately this means that if you want to move away from them at some point, you cant just back your environment up via cPanel and move to another cPanel-based hosting company (instead youd probably need to sftp, or better yet, rsync the content via ssh from one server to another, and even then theres some manual configuration to do).

453

I am very happy with HostGator. There uptime has been great and any time that ive needed help there live support have been really helpful. There are also a lot of features. I would recommend HostGator to anyone who wants to start up a website.

454

I have hosted a website with HostGator for over a year. They are very quick to answer my question and assist me if I need it. Customers at HostGator don't need much expertise in keeping a website together because HostGator offers a wide variety of information and walk-troughs in their support website. Employees at HostGator always handle their customers questions with very detailed answers and quick responses.

455

Hostgator is a perfect host for any type of websites ranging from newly budding websites to e-commerce websites. I have always wanted better access to my server and see what is happening in my server . None of the webhosts that i had tried earlier had given access to my server to such an extend that hostgator provided me eventhough I am on a shared hosting plan. Through hostgator cpanel I can find out how much memory my scripts and sites are using , how much CPU speed am i consuming and all those details about the server. Hostagtor support is very good. But not the best. Their phone support is superb. But they take a lot of time to reply to email tickets and also the live shat support is for no more than getting basic details and ideas about hostgator. Even though hostgator takes a little late to reply my emails (usually 4-5 hours which is much more compared to my previous host which used to reply me within 2 hours) they solve my problem in first reply. Anyone who have basic knowledge about Cpanel can easily access and manage their websites in hosstgator's host. No need of extra technical knowledge. Hostgator also provides easy sitebuilder so we don't even need coding knowledge to make manage simple websites in hostgator. The shared hosting plan offered by hostgator are also superb. Especially the business plan , which I am using. They also provides free SSL , Dedicated IP and even a toll free phone number with Business shared plan which is a plus point for me to refer peoples to them. Hostagort can be a perfect host of any types of websites so i would recommend anyone to use hostgator.

456

I host a lot of sites with HostGator. Currently, I'm using their baby croc account (added static IP to it - before they had the business account) with several sites on it (will be breaking off to a reseller account shortly once done with my site). What amazes me with HostGator is their support. They are very good about notifying you of downtime and doing it off hours (alerts will appear in cpanel - must be using the default theme though). Every time I talk to support on an issue, if there is a downtime they tell me about it immediately rather than working on my symptoms for an hour only to have someone tell them there is an issue. They also know what I'm talking about. If I have a specific question on DNS, they can answer it. If I want features added or removed, they can help me. Speaking of, the ability to add SSH and come in to a shell (even if it's a virtual shell) is one of the best things about that and web dav. Both of which I contacted support for assistance with. I have a few clients hosting email off my hosting package. Spam filtering could be better but to get 'unlimited' free email accounts is pretty great (works well for a few accounts, wouldn't recommend it for a lot of accounts). I think HostGator could work on their automated scripts. My only recommendation would be not to trust automated backups or installs and manage such things on your own (I did have one case where I selected a backup options in cpanel and the backup was incomplete). I make my own backups as a CYA and it was a non-issue for me. Otherwise, HostGator has everything you could want. The price is very low (beaten by a few but none that provide the same value). Downtime is rare. Turnaround quick. Definitely room for improvement but more in extra non-essential features and still miles ahead of the rest.

457

Hostgator has never given me and If I've had one, its always been super easy to get help. The support is fantastic. You can submit a ticket through a web-mail based form and it will most likely be responded to within the same hour. I've also had live chats with them and they really know what they're talking about, they aren't untrained professionals off in India or anything. I have a baby plan, and I host about 10 domains on it now. Even when I forgot to pay for up to 2 weeks after due date (oopss :)), they put my domains back up within minutes of submitting a new invoice. They almost give me too much leeway, I've done it more than twice :)

458

HostGator, what better can you ask for out of a company? I am currently on their shared hosting plan and oh boy if you did not know better it is just like a VPS (only you cannot restart it of course). On the Business Plan HostGator partnered with VoIP; so if your small business needs hosting VoIP gives you a free toll free number which is fantastic! I wish I knew that HostGator does not allow incoming ports but they were kind enough to open the outbound ports. That is one of the main features that are a problem as well as there domain transfer/renewal/purchase of $15 which is a bit pricey. Although $15 is a bit a lot; no doubt has that $15 gone to a great support system. You have the ability to contact HostGator via Live Support, a Support Ticket, or via their Toll Free Number. HostGator, although having a wait time longer than HostMonster; exceeds in their support system. They are definitely a step above HostMonster with the server technology but has yet to reach the step of HostMonster and their support system. Nevertheless, HostGator always pulls through with a 15 MINUTE OR LESS usually pickup time on their Toll Free Number line. I have yet to report one downtime on my server longer than 10 minutes. They are always willing to win your side with Script, PHP, and MYSQL support; I had my forum programming go whack and the HostGator support team of course fixed it. For customers, it is the normal website host that does not involve a large Linux enviornment but rather knowledge of cPanel is easier. For those clients that aren't quite as good, HostGator provides a Site Maker which is fantastic for new clients into the website hosting world. HostGator is overall aimed toward the Business World of course they have personal plans such as their $ a month plan, to their big corporate dedicated servers. The majority of their features however benefit small to medium sized businesses. Even though they are looking for business clients with their Dedicated IP, SSH, VoIP Partnership, and such of that nature; I would recommend HostGator to a friend for one and one sole reason. You won't get as much bang for your buck, support this fast, and server this fantastic unless you are with HostGator. If you dread to read this review; basically HostGator gets a 5 for Features (From SSH to Dedicated IP), 5 for Uptime (Have experienced one downtime of ten minutes), 5 for Value (They give you a 45 day money back guarantee if you do not like it!), and 4 for support (May not be as fast support as HostMonster but they do just as good). HostGator is overall a great website host that is reliable and of course does not lie to their customers. I have trust in HostGator and I am sure they have trust in me.

459

I am fully satisfied with HostGator services. I had some issues with understanding something and the support was really great. They solved my problem in an instance. You have unlimited bandwidth as well as disk space, there are a lot of useful features not only for experts, but for beginners as well. Every HostGator Web Hosting plan includes 24/7/365 support, a uptime guarantee, and a 45-day, money-back guarantee. The also have a pretty nice website builder among with an easy to use Control Panel (cPanel),which has set the industry standard for its easy-to-use interface. Novice web builders can also benefit from more than 4,500 professionally-designed templates offered by HostGator, so that sites can be up and running quickly and smoothly. As a user I am fully satisfied with their services, but what truly made me chose them instead of others was that they have a monthly billing plan and at the moment I made the choice to join them, they were offering a coupon wich allowed me to try out the services the offered for an entire month with 1 cent.

460

I feel fortunate enough to start with Hostgator as a newbie in website hosting. They have a constant uptime and 24/7 support. Their customer support is excellent, and I would give them 5 stars for it. All my tickets were answered within a few hours. Once I had trouble with installing a PHP website; so I contacted their support on live chat and their support representative was more than eager to help me out with the install. They also email the chat transcript, so that I can refer to it later on when I face similar issue. Hostgator gives me a great value for my investment. I can host unlimited websites at $ which is really great. Although, you can find a cheaper host, but you get what you pay. They also offer unlimited email accounts and unlimited hosting space bandwidth. They also have various plans for users with all levels of technical ability. Although I never used their free website templates, I think it is a great feature for any newbie wanting to start their own website. They also support PHP and Ruby on Rails, which makes it attractive for advanced webmasters. I am so content with the quality of their product that I am planning to use their reseller package sometime in the future. I am really happy with Hostgator, and I would definitely recommend Hostgator without any hesitation to my friends and to anyone.

461

Host Gator is a very good hosting service site. Not only is it good for the professionals but also it provides a great starting point for the beginners. Their service is excellent. I must admit that they have the best customer support i have ever seen. they reply to the support tickets very quickly. They have great value for money too with their very cheap hosting offers such as 1 cent hosting and unlimited hosting space and bandwidth for just a meagre $. I also liked the way they support the environment by running their servers on wind energy. I also like that they provide many nameservers. My own nameservers are 19. That is really cool.

They are the professionals of today in web hosting. The have many great tools for beginners such as the sitebuilder which was very useful to me when i started off my second website. Also they support many programming languages like php, asp, ruby, and everything. They a have great accelerated cPanel to offer to their customers. Hostgator is capable of giving service to any type of people they receive. So i will surely and have already recommend my friends about hostgator and now they are also a part of the hostgator network. Hope that hostgator has a good future ahead.

462

I have never seen a hosting service provider which cares and provides all support for its customers. And thats what hostgator provides. I had some problems hosting my forum based on php in hostgator, I had sought for technical help from hostgator and the next moment itself hostgator technical support executive for there to help me and my problem was solved within minutes. And of course the fetures that you get with hostgator are just amazing that too at an unbelievable price. You would be getting a host of features with just a basic account in hostgator and you would be blown away by the features that it provides for just a basic account. You can also add a new features from the add-ons available at a reasonable price I would recommend hostgator to everyone that I know who hosts a website. So what are you waiting for? Just signup for a hostgator account and feel the difference. Hostgator rocks!

463

HostGator is a very great service. They have great customer support, great features, 100 uptime and that too at really affordable prices. Their customer support is really fast. I had submitted 2 to 3 tickets and they answered it within a day. That was really appreciable.

Their cPanel is so user-friendly that even a beginner can start off with great addons such as sitebuilder.

They support all the scripting languages and that was one great thing I always loved. They supported PHP, mySQL, Ruby, Javascript, and their servers were also very fast.

HostGator is suitable for every customer that walks in their way.

They have different plans which supports the needs of different people.

As far as the service of HostGatoe is concerned they are way ahead of all other hosting service providers.

They have surely come up to my expectations and that is why I would surely recommend this service of HostGator to my friends and business partners.

464

HostGator is a good hosting site for new and pro website owners alike but, they do lack in some areas. The process for hosting your domain name with HostGator is made easy with their simple steps signup and will have your site up and running within minutes. The control panel and features are similar to many other hosting sites that I have used before. When it comes to setting your website you can use their site builder tools that apply a template in which you can do certain fixes to. If you are fluent in HTML, CSS, and programs such as Photoshop, then youÃ¢ll be able to create a website of your own easily. Now I have only come across to consistent problems with HostGator would be their technical support and up time. Recently the server in which my site is hosted on has gone down three times. When I contact technical support I always get the same answer of Ã¢Å“It wonÃ¢t be long, or we are so sorry to hear about thisÃ¢. But this problem has already occurred three times. The second problem that I have come across is HostGators technical support. At the times that I have contact them they didnÃ¢t seem eager at all to help. All in all I would recommend HostGator to anyone but I would advise that you check out other hosting sites before settling with HostGator. You may even find that another Hosting site that works better for you.

465

I have been a customer of HostGator since 3 years. And all this time, their service has been great, in terms of site uptime and technical support. Their hosting feature offers many features which are useful not only for novice customers but also to technical persons like Web developers or programmers. The ability to host multiple domains under 1 hosting account, unlimited email accounts, unlimited bandwidth/ mysql and one click install of popular web scripts are some of the hosting features which needs to be noteable. Their technical support team is well educated about the products/ services offered by them and this would surely help customers in saving a lot of time and money as the issues are resolved in faster time frame. But the only negative I would like to point out is the hosting pricing on their Advertisements. That particular pricing is applicable only for long term contracts (3 years). But thats a good marketing strategy!

466

HostGator have given me a new view in regard to Web Sites Building

Before i became a customer i should have learned how to follow simple instructions. Because that's all it takes to build a site.

The Tech Support team are there 24/7, and in most cases respond to a Chat Request within a minute. While at times Support must have thought they were chatting with a 5 year old, my questions have always been dealt with in helpful, curtious manner.

Generally problems are solved very quickly with a Tech stepping you through the process and then supplying a link or location of the information they have just given. The chat transcript is then sent via email so that it can be referenced if needed again.

To use HostGator you need absolutely no technical expertise.

The process for building a site with PLESK SITE BUILDER is extremely simple, I have proven that!

Of course if you have the technical knowledge the facilities are available to go as deep as you want. The beauty is that you can PLAY as you learn.

I have never had any real problems with HostGator, more a problem of me wanting to do things that are just a little beyond my current level of skill. And this is mostly with programs that i am bringing into the HostGator pages.

If you have a Hosting need, HostGator are more than capable of handling it. They have packages for people who only want a single site, right through to Dedicated Servers.

I am extremely happy with my reseller package, my costs are covered by hosting for others. And i just give customers their own CPanel access so they can do their own thing.

Would i recommend HostGator to already Do!

467

I am a blogger since last 3 years initial 4-5 months were difficult as the money for investment is low and you have to bare with some cheap hosting companies which show you great deals but they have some catch after all there is something for them to be so cheap . Initially i was up with free hosting companies but how can a good hosting company can be free. My site was frequently down i have to bear as i had no money to purchase a good hosting company account . I had 3 domains within next 6 months and traffic was getting high so i decided to invest in the best hosting companies i came across many companies out of all i trusted HOSTGATOR. The selection was made after a very long research on forums,talks with other bloggers and my frieds who were already using hostgator . I purchased the $ monthly plan which offer me to host unlimited domains . I was so happy with them till now i think i have seen a few minutes down time only. Not even down time their support is excellent . We can talk to their Live chat client my query resolving time was just 5 mins i became a fan of Hostgator from that incident .I personally recommend Hostgator to all who can afford to Pay the fees . There is also a $4 plan which offers hosting for single domain . I would strongly recommend to go for hostgator as why pay for a poor host and to save only $1 or $2 .

468

Before trying HostGator, I was very much curious to know whether their hosting would suit my requirements. For nearly around 6-8 months, I reviewed their TOS and chatted with sales representative. I was still not able to decide and then I came across a phrase that people can also get in touch with Brent Oxley. I decided to give a chance and Brent replied to my query. He said that just to get business from me, he would not give me false information. So finally I thought to give them a try. Instead of shared hosting, I went ahead with Dedicated Servers. Not to mention, Brent offered me a free one month and the support staff was so co-operative that they extended support at each and every occasion. Now I am a big fan of HostGator, especially Brent. I would live to meet Brent personally whenever I have a change to visit abroad. I highly recommend HostGator to everyone who are looking for a reliable and affordable host.

469

With HostGator I've got the best hosting so far. I never had a single downtime and the speed is extremely fast. I only needed support 1 time so far, and I got it directly. Their affiliate systems is also one of the best one available and it made me earn the amount so I could buy hosting for 6 years in advance already! I wouldn't consider joining another host, as hostgator is the best one around ;)

470

My husband and I were hosted by a few years ago, no more than 2 years ago really. We picked Hostgator to be hosted by because as, back then, frequent DP posters we seen plenty of Hostgator reviews which were 90 positive. So, based on the good reviews, we decided to give them a try. We were pretty happy at first but the support staff was not very good and always seemed to never be able to answer any of our questions through the live chat. They always directed us to submit a ticket for even the smallest things which of course we were pretty frustrated with because we usually needed an answer then and not wait an hour (sometimes more) to receive a that matter, a correct or even a response that made sense. In the end, we decided to move on but we shared our experience with our honest opinions about the support. While sharing our experience with others, my husband was contacted by the owner of Hostgator and after some discussion about our experience, he offered free hosting for 6 months. We were astonished! We never seen an owner of a company that cared enough to not only listen but to do something to correct the problem. Even though we are not hosted by today, we know that the owner of that company should be respected as he really cares about the clients that the company hosts which is exactly how we are as a hosting company today. Brent Oxley has made quite the influence on how we run our company and we would greatly like to thank him for the experience in which we had :)

471

I host a membership site which has several hundred members. With more than 300 members constantly asking me for a list of recommended hosting companies, my response is always the same -- Host Gator -- bar none! I have hosted hundreds of sites on thousands of servers and I have to say, HG is by far the best, most well mannered, most customer oriented team I have even seen. Their customer support is absolutely outstanding. Their features go well above and beyond that of any other hosting company I have ever used and their speed is phenomenal. I had an issue just a few weeks ago - my email was not working properly and their support staff spent almost 6 days working on it for me. Even when I had decided to give up, [they] were determined to figure out the problem (which happened to be on MY end - oops)... No matter what issue I have ever addressed with Host Gator, they have always assisted me with a smile (you can just tell, you know). I have been hosting with them (via various sites) and I have NEVER experienced any downtime. This is NOT to say that they do not have any downtime, I am just explaining that I, myself, have not had any downtime on any of my sites - not even for a second (knock on wood). Using one of the greatest control panels on the net gives it's customers a familiar environment, but, they have also included a slew of additional features - for example, all hosting customers received access to one of the largest collections of very HIGH quality website templates. We're not talking templates which are seen all over the internet either, we are talking Template Monster quality templates (in fact, if I didn't know any better, I would say they ARE from TM) but all members have free access to the The speed of their servers are great as They are not the fastest I have ever experienced, however, they certainly rank up their at the top. I honestly could not say enough about Host Gator. Whenever I need a hosting account, or whenever someone asks me who I would recommend, Host Gator is usually the only company I recommend - and for good reason.

472

Honestly, I knew everything about Host Gator before signing up. the only thing was that it would cost me $10 to change my main domain, if I hadk nown that then I would've used a different name since mine expired in a couple months. The support is magnificent. There is a 24/7 support line aswell as a 24/7 support online chat. I always get answers to my questions and the representatives are more than willing to help. Customers only need to know how to setup the website, although there are free website templates and builders in your cPanel which is fantastic. All problems (only 1) was resolved within hours. It was actually my fault, I was used to my old host who allowed basicly everything that wasn't adult content. I setup a few proxies and was shutdown in a matter of hours. They reasoned with me and all I had to do was get rid of the proxies then all my websites were back up. This hosting service is good for anyone who is doing regular websites and wants to host a lot of different domains. It is not suitable for people for (A) want a type of file/video host, need specific server requirements (like FFMPEG hosting) or want adult/warez/proxy hosting. I recommend HostGator to all of my friend. I've actually made $250 from the affiliate program which has been paid to me. I just paid my 12th month which is pretty impressive, I usually back out on things like these in 2 months and change so Host Gator really has that certain charm that I need. Because of the affiliate program my hosting has been free, I've paid $120 approximately for the year, and made $130 profit from the affiliate program after the $120 hosting deduction. They are definately the 1 host and new features are being added every month; for example the free Adwords voucher. They also have a $ coupon to try out the hosting, pretty good eh?

473

Well, I consider that experience with many hosting companies will help me to describe how comfortable I am since I use hostgator. What do I wish to know before become a customer of hostgator? Nothing, there are absolutely no hidden fees, all features are shown and receieved as mentioned when you signup, etc. They handle the support queries in an acceptable timeline, usually 4 up to 12 hours in my case. As I saw, they can handle both professionals and beginers, so they seem to have a complete crew. Hostgator has solutions and packages and I am sure they're suitable for anyone. I already recommend hostgator to my friends, and even to any people I know and is searching for a hosting solution!

474

I really like the price and the day to day with HostGator, but if you ever have a big problem be prepared to deal with a line of techs that are not very helpful until you get passed up the chain to find someone that can actually address the problem.

475

They are the best in all the service they I will always recommend Host Gator to friends and family.

They handled any problems and issues great.

They have the best customer service

476

Hostgator is the best service provider i have ever met. they are ready to help at 24 hrs live through chat without any hesitation and any kind of script errors. I love there service.

477

They offer great service. Rarely you will see your website down. If it happens, the downtime won't last for a long time. However you website may run slow at times If you require support, they will fix your problems in most cases, though they may take some time to fix it. The features they offer are just great. They offer unlimited disc space and bandwidth with all the plans. Their price are quite good compare to their competitors. In brief, I can say that it is one of the best host and I will surely host all my websites there.

478

I tried Blue Host before moving to HostGator. I had too much downtime with Blue Host, and their responses on 'Why?' and 'When?' were vague. So I switched. I've NEVER had a site down on Hostgator (at least that I'm aware of). And - as everybody has already said - their support is unbelievable. I use their 'Live Chat' whenever I have an issue. I've used it at 3 on a Sunday morning, and there they were - ready to go, and able to help me resolve issues (my fubars) immediately. I simply cannot recommend them high enough. They are the 'Toyota Truck' of the hosting world. It just plain works.

479

I decided to give HostGator a try after hearing good reviews about them. Unfortunately I was not very impressed. They have a cool customized cPanel, where you can add stuff like Cloudflare and sign up for SEO services. You can even create a basic website. I did not experience any downtime on my website and loading was fast. However, I had problems with their 24/ support. I found that none of the support technicians knew anything about web hosting.

-I asked for the technician to add an additional domain to my account (to host 2 websites) and all he did was add a subdomain to my existing site

-On another occasion, I asked the support staff to help me with .htaccess. The person didn't even know what .htaccess was! In conclusion, I would not recommend that you use HostGator. The staff don't know anything about webhosting, and there are many smaller companies which offer Unlimited hosting with 24/7 support(from actual technicians) for $1/month.

480

Our move over to Hostgator came as a surprise to many including us after having spent so long down in the bowels of free web hosting we were reasonably happy making the best of what was on offer though our long suffering hosts were slighty less than thrilled as we took our site to edge of the acceptable useage policy and bandwidth routinely. So when the email arrived with an offer of a proper domain name plus hosting for year on the condition we moved the site and stopped posting workarounds to beat the limitations of free web hosting for the newbies in the hosts forum we reluctantly had to agree. We looked at several providers on both sides of the Atlantic as we're UK based and after reading countless reviews and complaints posted in forums opted for Hostgator. For us they ticked all the right boxes, being well established, lenient acceptable content policy, prompt informative replies to our pre-signup questions and they accepted PayPal. Initially there was some trepidation when we fired the site back up as it moves a fair bit of data around the web and the database is tad larger than most hobby or business sites but so far our fears have been unfounded and all is running sweetly. Setting up the account was completely painless despite our UK telephone number and Welsh postal address but we are used to saying our street name phonetically so when customer services rang to verify that we were genuine there was definitely an air of relief in our colonial friend. It's an ideal host for novices featuring one click installs for the most common 'instant website' packages like Wordpress and the FAQ's are pure distilled wisdom as opposed to the more common self help forums favoured by many budget hosts that serve only as breeding grounds for trolls.

481

I have had my business site and several blogs hosted by HostGator under two accounts for several years and have not had any significant problems with their hosting. They have had excellent uptime (monitered by third party and well in excess of their guarantee). On the several occasions that I have used their technical support for advanced configuration and for assistance with moving the blogs to their servers initially they have been extremely courteous and helpful every time. They actually moved my blogs from another hosting company and everything worked immediately other than a minor issue with a bridge plugin between Wordpress and Gallery 2 which required administrator rights on both to correct. HostGator always send an email asking the customer to rate the customer service and they pay attention to what the customer says as shown by their followup of the rating.

482

Reseller plan is great. I wish I would have known about that before I started, but they give you credit for your previous plan, so it was an easy decision to upgrade!

483

When I first searched for shared web hosting, I found tons of results. The one that stuck out most was HostGator because of the active coupons they had available. I actually ended up not using one and ordering their Baby package for web hosting. At first I ran into some technical issues on my side, but shortly after submitting a ticket hoping they'll be able to assist me, it was a really fast response (10 minutes) and the answer was clear and helped me fix my error. Their support has always been there for me when I had any issues, answered with professionalism and within a timely manner. The uptime was perfect, I had experienced absolutely no downtime whilst being a client f theirs. My website, FTP and web-mail was always accessible and knowing that my website was always was online, it felt good. In the end: HostGator rocks! With outstanding support, affordable prices, and great uptime, there's no reason why you shouldn't choose HostGator for your web hosting needs.

484

I stumbled onto HostGator after having severe nonchalance problems from two other companies. You have to experience total disdain from your hosting company to salivate over the immediacy and professionalism of this company. We have often posted tickets and gone out of the office for coffee to return and see a Gator waiting to serve our needs. Again not two hours (which is reasonably), not two days (which is frustrating) and not two years (yes still waiting for a previous host to reply), but quicker than you make real try to solve your query or find someone who can. They do it now, today, not maybe. Our knowledge was limited as we had not really been with a front line company and felt that some of our questions were too simplistic for a large company like HostGator to deal with. No need concern, Hostgator do not patronise, sneer or demean you. Our confidence and expertise has grown with them. Whether you are a small one domain personal site or an operation with mutli domains on dedicated servers, you can and will benefit from having Hostgator as a partner.

.

Confidence in site uptime has not been an issue since week one when I was expecting some down time, it's two years on and I do not talk about uptime any more, it's expected and delivered as advertised.

Hostgator are a prime example of how any company should relate to its customers/clients and deliver the advertised service we pay for. I recommend this company without having to look over my shoulder and eating my words. The companies falling short? You know who you are.

485

I have been using hostgator more than year now and very happy of their services, especially customer service is really helpful.

Prices are also acceptable I would say.

486

I recently signed up for HostGator for my new fansite which I was switching over from a free host, since it was growing a bit big for free hosting. The first thing I loved was that there are many coupons for 1 cent for the first month. I got to try my first month for just a cent. I signed up for the hatchling plan, only because I needed to host 2 domains. First of all, I paid with Paypal (which is a plus in my opinion). However, after I signed up, I got the message that my account was suspended. I contacted support and they told me that they needed me to verify my account by calling a number with the phone number associated with my account. I went ahead and did that, and then contacted support again to see if they could unsuspend me. However, they then said they had no records of my calling in and verifying my account, so I argued with them and told them I called them and even had records on my phone. However, then one of their staff called me and got it solved with me so I could use my account. One of the best things about HostGator is their uptime. Pages load very fast for me, and I never saw my site down once. Overall, I would really recommend HostGator!

487

I love hostgator's hosting plans! They can fit anyone! The one downside is that their sitebuilders aren't the best. They do have blogging platforms though Wich kinda make up for their lack of sitebuilders.

I would recommend hostgator to someone who has a little experience in how web hosting works. If you where to want to build a professional website, you would problobally have to hire a coder to help you.

If you want to just make a very basic site, sure! Go ahead and try them!

488

HostGator Rocks when it comes to their Uptime and support, But i think they sucks whenever they have a downtime, A downtime will almost spoil all their good uptime, hosting is bout them apart from Not many Features, Not many Values, are

489

Best host out there so Great No no pushy godaddy Just great hosting at a competitive price. Unlimited Great loads of free software and Simply the best.

490

HostGator is a great place to be, not only do they offer many great extras such as google/yahoo/bing advertising credits they also have quality 24/7 support. A HostGator client can be a 25 Year IT Teach, Or a Pre-Schooler they will still provide the support you need, HostGator is suitable for a one-visitor-a-month or the world's most popular I highly recommend them to anyone.

491

HostGator is an amazing host! I have looked all over that place but have never found a host this good! I have never had downtime for more that a minute! They have also handled my support questions amazingly fast!

HostGator is the perfect fit for anyone!

I highly recommend HostGator to anyone who needs low priced, high quality web hosting!

492

HostGator Rocks :). Hostgator has a good support team, who gives very fast response. Faster than ticket submission is Live chat support. We are currently having reseller account with them. Happy with the Services :)

493

It is a good site with lots of hosting features. It has pretty much anything you can think of. I have never has any problems with my site crashing or being hacked with hostgator. The only issue is the prices are a bit high, and there is a limited ammount of space/bandwidth. Besides that though it is a pretty good site. I recommend it!

494

I have been with Host Gator for more than three years now. When I switched to them I was upset of my previous hosts downtime and constant excuses of why my site was down. I purchased Host Gator's Business Plan. I will admit I was a bit annoyed how they stated you would receive 'unlimited' disk space, but I went ahead to give them a run for my money. I had everything up in running within 10 minutes or less. They hide nothing in their plans, I was expecting exactly what I had received. Whenever I needed their support, at any time of the day, there were always live support agents there and able to fix the problem immediately. Customers need absolutely no advanced level of technical expertise. Host Gator is suitable for anyone, from people looking to buy a great dedicated server, or VPS, to people looking to host their community or family website. I would highly recommend Host Gator, they seriously are one of the best hosts for shared hosting. I've never had a problem with them, not once, in three years.

495

I was looking for best reviews on the net and I have read that HostGator was just very good advertised, otherwise 'this' host and 'that' host were way better, as support and pricing, and wiping you down there, etc. Than I just tried HostGator. I found it the best offer I would have ever imagined, so I made the deal instantly. My host is and will be HostGator. The support is 5 stars, they're very good and quick. I don't think one need anything better than that.

496

So far it has been great with Host Gator, the major plus of their company is definitely their support, they help you with anything. They may look cheap when you want to buy, but in reality it's nothing out of the ordinary, it's a good priced hosting provider, but be careful. Overall I am very happy with the service, there are only some minor issues, but I will not change host now :)

497

I am using HG since 2008. Their uptime is really nice, as well as other services. I have also used GoDaddy and Hostmonster. Almost same quality server. But the big difference is HostGator's support. They provide very quick solution, and that is the main reason I am staying with them. And their performance is going up day by day. That's the reason why HG is number one.

498

You can feel how different HostGator is from the minute you register your domain. They have great support (They helped me fix a huge bug in minutes - for free!) and an excellent interface. I couldn't recommend them enough.

499

Some time ago I started hosting my website on HostGator and my 6 month plan has now ended. I've only seen my website offline a few times (three at the most) and those were always short periods. The website runs well most of the time but unfortunately it gets slow sometimes. I have required support a few times and I always got my problem fixed, although their support was a bit slow. About the features, they've got unlimited disk space and bandwidth for all the plans. They have CPanel and I never had any feature I required missing. The price is pretty decent compared to other hosts. Overall I can say I'm happy with HostGator's service and will for sure host my future websites there.

500

I run a very small business and wanted to set up a small online store to expand. I was pretty dismayed to find that the majority of hosting options aimed at e-commerce were either horribly expensive or very light on appropriate features. After a week of swearing at my PC I came across HostGator who offer cheap hosting plans with lots and lots of features, space and bandwidth and for anyone setting up shop they also offer very affordable business hosting which includes free private IP address and SSL. Got pretty excited about that I can tell you. I've been with them for about a month now and I haven't tried all the features but I can tell you that the customer service is about the best I've encountered - I'm not in the so I use the live chat rather than the phone number. I've never had to wait more than 5 minutes to get through and more often than not it's less than a minute and they have answered every question, niggle and problem I've had. There are plenty of add-ons, the control panel is a breeze and I have got way more disk space and bandwidth than my little business is likely to need. Very happy so far. Couple of niggles - you seem to need a different username and password for every feature. 1 to access your web disk, 1 to access the ticket system, 1 to access your billing and account area, 1 to access their site builder software. It gets very confusing.

It's also quite difficult finding your way around their site. It's not immediately obvious where to log in to access your account information and so on. One last thing - the prices advertised on their main page are not necessarily the best prices they offer. I would recommend having a hunt around the review sites for HostGator discount codes. I can highly recommend HostGator for anyone wanting to set up an e-commerce store.

501

HostGator Is a rock solid service they provide top of the line support USA based Live Chat 27x7 my website was never been down on Hostgator up 100 of the time if you are looking for a webhost look no more this is the best hosting service.

502

HostGator in my honest opinion is one of the best hosts out there.

They have the most outstanding plans when it comes to Shared or Reseller Hosting, VPS or Dedicated Servers. They offer tons of coupons and have outrageous deals. Their support is out of this world, It only takes a maximum of five minutes to catch an operator on both live chat and phone support. They have helped me with all my queries and resolved any major problem within seconds.

They have the most outstanding technicians on this planet. They are always there waiting to get to work. I think HostGator is suitable for everyone. Even if you are new to hosting, their support will have you up and running within minutes. They also offer a number of auto installers making tasks alot easier. I would definitely recommend HostGator to friends. I am very pleased with their services and would like to continue. Especially with the prices, they are unbeatable!

503

I've been thru Media Temple Grid, Yahoo (Yikes), and Wizzerdwerks (ok) - and JustHost - (ok) HostGator - so far has been INCREDIBLE ... if you don't believe me, here's my uptime stats: I use it to host all of my clients. They're not 100 perfect, but darn, darn close. Customer Support is amazing - Indie Islands

504

Host Gator rocks. It's a host which 'understands the needs of the people'.

Host Gator has 3 plans, namely Hatchling, Baby and Business plan. The longer you subscribe for, the more discount you get, for example ; The Baby plan costs $ when paid monthly, but when you subscribe for 3 years you get it for $ per month ! Host Gator guarantees 30-Days money back, this feature is seen rarely in other paid hosts. It also has several coupon codes which gives 1 cent hosting for the first month. It has Cpanel control panel which has been ranked the best control panel. They provide a professional site builder which comes free with every plan.

Ever plan has unlimited space, unlimited bandwidth and shared SSL certificates.

Host Gator provides you with unlimited number of MYSQL databasesand Premium Support via Phone, Live Chat, and Ticket System (Email). Moreover every plan comes with unlimited POP3 Email Accounts with SMTP, Autoresponders, Mail Forwards, Email Aliases, Mailing Lists and weekly backups. If you are doubtful about anything, you can make use of the 500 video tutorials and 680 help articles they provide. They also have a professional support forum.

All of this is powered by wind energy which is climate and eco friendly ! So do your bit to make this earth a better place by using this green host.

505

HostGator for the win. I used to have many webhosting but all had very bad support or bad connection. HostGator really have good connection and a VERY GOOD SUPPORT. My account got hacked once and then Support helped me to get my account back in a very short time !

Really if someone is searching a hoster then go to HostGator Number 1

Very cheap

BEST SUPPORT

good connection

fast servers Noone can become better than HostGator !!!

506

HG is one of the most reliable and affordable solutions on the global market.

Their features are suitable for both professionals and newbies. The Cpanel administration is running very effectively, almost any updates/requests/changes are applying immediately. No need for waiting on cron jobs. Its almost like you have a VPS, but without the hassle of maintaining and updating the envoriment.

The only bad thing about HG, it that although it has stable and reliable response times, and stuff, its not a speedy solution.

The good thing is they sell VPS appliances also, so you'll always have an option to upgrade if its neccesary.

Basically I recommend them.

507

I've been with HostGator for almost a year now and so far so good. I have not experienced downtime yet (and I'm hoping to avoid downtime) HostGator's customer service respond fast as well to my inquiries. Though my inquiries were small their responses were spot on. Regarding the price, it is just right (I have the baby plan) at $10 a month its actually a steal. I would absolutely recommend HostGator.

508

HostGator has been hosting on the web for a long time in the beginning it was a bit costly as compare to other web hosting websites but now it is one of my top priorities it also offers one month web space only for 1 cent. HostGator has never brought me a down time and is almost all the time available with full support, it also provides a good help support and a 45 days money back guarantee.

It also provides unlimited webspace and bandwidth, it has the following softwares/plugins Perl 5, PHP 5, unlimited mySQL Databases, Ruby/Ruby on Rails, Java script/DHTML, Fantastico, Message Forum(PHPBB and more), Guest Books, Image Galleries.

In the end i say Hostgator is highly recommended if you are searching for a good web host to provide quality service.

509

The best thing about Hostgator, in my opinion, is their stellar support. Live chat is the most helpful method to get questions answered quickly and effectively. The other important thing for me is also that they helped me when I did mess up things on my sites, previous hosts I used just answered 'You messed it up, you solve the problem' Hostgator support takes just a deep breath and gets me out of my self-inflicted problems. I am using Hostgator since 2005 for multiple sites (shared hosting) and can say that I never regretted it for one minute to have made the switch. Highly recommended!

510

I feel hostgator is great. I got hosting a while back from them and never regret it. I did have some issues with some scripts. These quickly got resolved via live chat. Only one issue had to get escalated to an admin via ticket, Again, Quickly resolved. The value is fantastic for 'unlimited hosting'. I feel they have done a little bit of false advertising with the fact if you change the cpanel theme you see its space cap is 99999GB. Nobody will ever use this but it is still not unlimited space, However i do not care about this! The support is fantastic and so is the staff that provide it. I know 4 staff out of work and am in close contact with them just from that chat, In the first week. They handled problems very well and if chat cannot resolve it, They escalate an issue to an admin via ticket. I would recommend hostgator to others by a mile. THe servers are great speed too most of the day. This hosting is only suitable for small websites however. If you have a site too big, You may use the resource limit, Such as RAM and Cpu. I heard if you do this they suspend your account until you move to a VPS or Dedicated server, But this may be false. I wish i knew hostgator a long time ago.

511

My experience with HostGator was very good. Purchasing web hosting was extremely easy to do and I am confident that anyone could have their own website through HostGator. Their one click script installs are fast and simple allowing you to get the most out of your web hosting.

My experience with the support was top notch. I got a reply from a friendly person very fast and he was able to solve my problems and answer my questions.

HostGator has great appeal from first timers looking to make their own website to seasoned web designers with their reseller web hosting.

Easy, Affordable, Helpful, and Reliable.

512

The first host that i used and i am still using it. Why??

Bcoz its frigging awesome. There is nothing i have to complain about. I have found no faults in their offering ever. I had opted out of hostgator once bcoz i couldn't afford it(I was just starting IM and had shortage of fund so opted for cheaper sub-standard rivals). But sense prevailed, and i am back.

The main plus is their excellent customer care reps. They really know everything and solve many random issues which i stumble across while editing my site. I have no plans to change to any other host even if they offer me at a $1 or for free.

513

I have two years with Hostgator now, and my opinion about them smoothed a little. I mean, they're not the very best anymore, I feel this and I'm thinking to switch to other hosts as soon as my contract expires with them. First, you have to read carefully the TOS. They're not responsible for anything, and they can close your account without warning. You will also find that the 'unlimited' bandwidth, domains, GB, blah blah blah, are in fact very limited, I guess to 20 Gb, and everything will be fine with the backups. They do them weekly, but you have to pay additionally if something happens. No problems here, you just pay, they're not responsible if something happens, either. I think they have the call-center in India somewhere, so if something more important happens, it's impossible to get a Texas admin online if the timeline is wrong, they prefer emails (of course), and the response rate is between hrs. Otherwise, carefully optimizing cache and backups, cron jobs and such, they're good. They offer the possibility to pay monthly, which was good when I opened my first account with them.

514

Very helpful support, prices are excellent, and can't explain them in words. Definitively recommend!

515

The Host Gator support is phenomenal. They are very helpful and I never had an issue with them. There was a bit of down time recently but that was it. I recommend Host Gator! A low hosting price with unlimited storage and bandwidth.

516

I was a new account. I purchased the shared Windows hosting. I had several problems, and never got my site running with the tools they provided (Plesk). 1. I was unable to restore a backup of my SQL Server database. I tried two database backup files from two different SQL Server databases. Neither could be restored with their tool. It told me that the format of the database was not correct.

2. I read on their support site that I could use MS SQL Server Management Console to access my database. But it didn't describe what IP Address to use or what username to use. So I guessed, and I guessed correctly. However, I needed to get my development machine's IP Address white-listed in order to access the database remotely. Their white-list page didn't work. I contacted support and after 15 minutes, they were able to white-list my IP Address for me. I couldn't use their tool. Then I had to wait 1 hour before I could access the database, because the white-listed IP Address had to propagate through their system. Eventually, I was able to create the database objects and import data.

3. I uploaded my site via FTP. I had to change the database connection string in order to access the MSSQL DB. However, the site did not update. The same logic works on two other sites that run my application. It looked like the live site was running on some other server, because their page always appeared, even after I deleted that page with FTP. So uploading your site via FTP will not update your site. And none of their tools would allow me to test my site. Those tools reported 404 errors and SSL certificate errors. I contacted support again. After 30 minutes, they admitted that their tools were buggy and didn't work most of the time. So I cancelled my account.

517

Worst hosting provider ever. I switched to Bluehost because of how bad the customer service for hostgator is/was. They are 300 better in every way, but specifically for customer service. T

518

I was so intimidated while searching for a host for my small business website in 2009, I did the research and considered 4 factors 1. Novice friendly options to build my first site. 2. Simple and flexible terms. 3. 24/7 Customer Support 4. VALUE! Remember, it was 2009; I didn't need any more hiccups and wasn't sure of how to sidestep a failed site launch. HostGator has been wonderful at every turn. Like mamma always said, 'Sometimes it's better to be lucky than good.' I fell into a lovely piece of luck in choosing HostGator! Now, it's 2012 Thank you HostGator for 3 years of excellent service!!!

519

Signed for web host package. Everything was working. Suddenly, my account is frozen and I receive an email from HostGator's billing department asking for a copy of my Drivers License to confirm my identity for security reasons. A little annoying, but I like companies that take security measures, so I do it. 6 hours later, still frozen and no response. I contact technical support and they inform me that my drivers license is 'insufficient', even though it's a standard run-of-the-mill drivers license. They then inform me that I have to pay them via WESTERN UNION. Yeah, you heard me correct. I ask them to close my account and they inform me that it will take 72 hours. Thank god I didn't buy my domain through them.

520

I signed up with Hostgator on Aug. 28th because I heard they rocked. It is now Sept. 15th and I still am having problems. I have spent over 9 hours online over this time with one rude, inept, and brainless inchworm they call their staff. I have over 42 emails. I have spoken to more the 14 people including 'managers'. All this nonsense just to switch hosting from GoDaddy to Hostgator. This was the WORST decision I ever made in my 20 years of business. If you are foolish enough to sign up with them, be prepared for hours of being on hold, listening to poorly trained vacuum headed bodies typing endlessly on the other end. What they are typing is beyond me. How Hostgator got their reputation is incomprehensible. I suspect it was the same story as ebay, yahoo, and all the other companies who struggled at the beginning by providing great service but then completely gave up once they got on top. I suggest before signing up with Hostgator you open the closest window and throw your money out as at least you have the chance someone on the street with no education might be able to give you better help. Hostgator sucks.

521

It cracks me up how brags about their support. Everyone seems to think that they offer good support, but I'm finding otherwise. Their hold times are consistently 20 minutes or longer, their systems and admin panels are confusing, they don't have any obvious links on their site which point to common features such as signing in to your account, transferring websites or files, cancelling subscriptions, etc. Because I am a web designer, I tried signing up for their hosting reseller plan. The admin panel for managing websites was soooo confusing! I called the support line, and after waiting on hold for 20 minutes, the support tech directed me to a 100 page online manual and then left me hanging. Their chat hold times are consistently longer than their phone hold times, and the response time for each question that I ask is about 5 minutes. It's obvious that the person is juggling 50 customers at a time. When I do finally get a hold of one of their agents, I feel like I have to twist their arm for a thorough, concise, and detailed answer. I hate to say it, but GoDaddy support is WAY BETTER! However, GoDaddy servers are slow. I guess the bottom line is, pick your poison.

522

Firstly HostGator is well known name in Web Hosting companies. I searched Lots of forum for HostGAtor review and i got 90 Positive review. So i decided to use Hostgator For my webdesigning company. Why hostgator Rocks?

-Great Technology

Their green technology is reallly Very powerfull.

-Great Server Speeds

Their server are well with Latest technologies , and pwerfomance of the server are mind blowing

-Great SEO tools

Their free SEO tools like sitemap generator, get in google and Auto Yellow page listing etc worked for me its awesome !

-GREAT GREAT GREAT GREAT SUPPORT !

Their team at HG is really very speedy. If you found any technical errors or even if you need help with any other question like WordPress etc ., They are 24x7 available !

They hardly take 1 hour to solve your query ! Why Hostgator sucks? -FTP timeouts

Its rare but sometime you may get FTP time outs when you uploading small icons files in very large amount

-500 MB maximum

500 MB per file is maximum in shared hosting

-BaseKit site builder errors

If you choose BK site builder and then you opted out from BaseKit you may get ERROR 300 Redirection loop or content decoding errors Is Hostgator best for you? Its recommended for SHARED and VPN and DEDICATED !

from small sites to large organization Hostgator suits to all. I recommend HostGator to every one !

523

I have been paying for my site for 3 months now and have yet to figure out how to create a page. I've deleted certain photos that a friend, who is trying to build the site for me uploaded and they are STILL showing up on my site! For me this is by far the most difficult website I have ever tried to use. It is not user friendly. I've tried several times to create a webpage only to become so frustrated that I end up giving up. Why I am still paying for it is beyond me. Sigh!

524

I had been to various free hosting and even a paid hosting when I switched to Hostgator India as I experienced a lot of downtime issues with my previous paid hosting After an year now, I am greatly satisfied with my decision to switch to Hostgator just because they are so great in every aspects.

Some Points:

1. Their support is awesome. Their Live chat itself handles so many issues. Only if it could not resolve then You may need to Open a support ticket.

2. Their service is exemplary. The CPanel is the upgraded version and any changes in software versions is handled almost immediately.

3. The pricing is really good. Such quality support could not be expected at this price range. But they are giving it.

4. More than anything they have servers located in India which is my major user-base. So the site gets loaded faster than usual for my users.

525

Host Gator has had my websites offline for 12 hours so far. They are not explaining what has happened, and most importantly they are not telling me when they will have the issues resolved. According to their live chat support no one has any ETA for resolution. I find this unacceptable and cannot recommend them.

526

They provide free whmcs, that's the point, it is very good feature. It is very valuable.

But sometimes not very well, like uptime, sometimes have problem.

527

Their customer service is terrible. They made me pay for their mistakes and refused a refund. When you get a customer service representative they are not autonomous and cannot make any actual decisions. Half the time they have a script and don't know what they are doing.

528

The worst possible host you could ever Use, i have been with them for a while and never have i been so mistreated and so belittles by such a Incremental low grade host, the staff are rude and the web hosting is slow and choppy, never in my whole entire life will i ever use hostgator again.

529

The support is second to none! I'm not really much of a tech head and I find that they deal with my questions and problems, really fast and very politely - no matter how stupid my question probably is!

Also, my sites load way faster than they did previously.

530

Just want to say that I cancelled my account to Hostgator because I no longer use my website but when I sent in the cancellation form I never replied to the email asking me to reply to it for verification (they tried to contact me several times for verification but I missed the attempts). I ended up getting billed the month after it for never completely canceling my account, so I went on live chat and told them what had happened and they immediately removed the charges from my account and cancelled my account for me. It was flawless and they were very helpful.

531

HostGator one of the biggest names in web hosting world, they are also few of the best shared hosting am having their baby plan to host one of my domain their and I am glad to say that I have never face a single downtime even with their shared plan. There are so many good things with of the their feature I like most is the fantastico de luxe script installer they offer with their cPanel which gives newbies an easy and fast way to setup different open source can easily setup a blog, image gallery, web portal and some other advanced web sites with this. They are having an affiliate program which I have been using from my initial days and now it helps earn handsome amount of affiliate commission promoting their hosting programs. To generate more sales you can create your own exclusive coupon codes by logging in to your affiliate area and promote the same on your blog or website. Time to time they come up with discount codes on their official blog which give very large discount and some times they offer to try their hosting for a month or so using their coupon codes which really helps drive in lot more sales.

532

Do not use hostgator to host a professional website. You will have serious issues with their 404 error pages. The default 404 error page is loaded with hostgator advertisements, it makes you look terribly un-professional. Hostgator claims to let you change this by modifying the .htaccess file so that you can have a custom 404 error page. THIS BARELY WORKS. Frequently you will find that:

- the .htaccess file doesn't correctly apply to all sub-folders

- It randomly deletes itself and reverts to the default one Their support is USELESS on this issue. They just direct you to the 'Custom 404 error page' tutorial, and they claim that its working fine even when it isn't. Its very angering that they don't have an un-bloated 404 error page. Hostgator makes money off of your 404 error pages, which probably explains why their support is so useless on the issue, and why they won't make the default 404 error page unbranded. DO NOT GO WITH HOSTGATOR UNTIL THEY UNBRAND THEIR 404 ERROR PAGES.

533

HostGator Rocks!!! I would love to inform people they treat the customers seriously and your hosting data. I love this company! This is a hosting provider for all new customers! If I had a chance to invite my friends they would be here instead of the other hosting companys!

534

Absolutely perfect!

Support resolved some problems I had within my DNS within a 5 minute period. They have a nice FAQ and it's recommended to newbies who want a domain. I would definitely recommend it as your first and last host.

535

So far no good. For a week now I am trying to migrate my site from mobileme, no luck. Support is quick, but useless. Just asked for my money back, since I cannot get my site published on HostGator.

536

I think host-gator is the best according to me very relivable i love hostgator and their client support.

537

The best hosting i came up till now, after moving through lots of webhosts i tried hostgator, cant find any better alternative. Best part is its support which is unbeatable.

538

Host gator is honest, and will do what exactly they said.

Highly recommended.

Their money back grantee is true, and it has high up-time.

539

I wish I had known that they do not understand their own server environment. They simply turned off our website because they said it was 'draining services' - and copied and pasted something into a ticket in cpanel - no notification via email that there was a problem. They said it had to do with too many plugins in wordpress probably - which was ridiculous based on the fact I run over 65 websites similarly without a problem. When I looked at what they had copied and pasted it looked like a denial of service attack. I suspected a hack. The 1st level tech person was clueless - she could maybe have the skills to check some one out at a cash register, but not analyze a technical problem. She insisted 'it wasn't true' that there was a hack and refused to escalate to a sys admin. I hired an outside person to do a quick review and they found the hack - fixed it -all in 15 minutes. Now hours later Host Gator has still not returned the site to normal. Unprofessional to say the least. Maybe you have had luck with them - but it only takes one big problem like this to discover what their capabilities really are. PS - I harden my sites and doing weekly QAs to ensure WordPress is secure, but they still manage to find a way in sometimes. Upon calling HG they said, oh we could have scanned it for you too - but how could they when their front-line tech was too clueless to escalate it? I have multiple accounts at Host Gator and as much as a pain it is, I will have to move everything after this experience. It's usually a sign of things to come.

540

The only thing I think they should add is cheap domain names. I have to hold the domain on one provider for a cheaper price. But so far for the last few month, the service and customer support has been great.

541

I'd been looking for a host service that could provide one feature: python language support. Since I was trying to manage a small python project, I thought it could be done by any hosting server advertising such feature. Having read positive reviews about hostgator hosting service made me take the decision to choose them. But never a single one script written by me ran in their server. I tried to contact their technical support, took a long time to reach any available support and, when I got, they never solved the issue. I explained what was happening clearly and repeatedly, I followed all their instructions to the letter like changing files permissions, changing the file editor (used simple plain notepad and even their on-line text editor) in order to have my small project going. It took me days and dozens of e-mails, but none of my python scripts ever ran, whatever they asked me or even whatever I did in order to have it working. So I'd like to leave this warning to any ptyhon coder, since I had never found any warning like this before I picked thier service: Python never worked for me in their host. If you're considering coding in python, choose other host. And review both the ones that worked fine and the ones that never worked at all, to help newbies and other programmers in general to avoid wasting time and money.

542

Hostgator rocks! I am using hostgator's reseller and it is awesome. There response time is great. There uptime and servers are awesome.

543

I have been with Hostgator for almost 6 months now and hey never cease to amaze me. The support is out of this world, i have used both the live chat and the support ticket process and both times my problems were solved immediately. When ever I had an issue, their support staff would fix it right then and there, and then they would explain to me what happened. As for pricing, for the price I pay a month to them I can't complain. especially when you consider everything they offer. and absolutely no downtime. The options that they have on their Cpanel just blows the competition away. and if I can't do it myself, they will gladly do it for me with no complaints. I recommend Hostgator to all my customers who need a webhost, or if they are on a webhost that sucks. I recently had a client change to hostgator from another host because my php code wouldn't work on the other hosting companies software.

544

Customer service representatives are rude once you finally get a hold of one. Billed twice for services. (Still have yet to get credit after canceling the account over 2 weeks ago) 3rd party organization that accepts credit cards has literally called me 4-6 times per day after I started building my website. A DISASTER!!!! Don't bother.

545

This company lied to me from the beginning. Told me that I could just SSH into their

servers and edit my files in the normal UNIX way. Not so .... after many calls, I discovered that this was NOT true. I told them to delete my account and stop any charges ... they continued to

charge me for 3 months, of which I NEVER used them. They are liars! I could not use them, and they knew that from the beginning. These are deceptive people and you should avoid their lies at every moment. I will continue to post these until they give my money back!!!! Until death due us part!

546

Amazing hosting i can not complain of any of the services they have offered so far. I come from another vendor that was a headache and hostgator has been a relief for me.

547

Provide the best support that I saw in my life!

Have a good uptime, my website never goes off, and don't have nothing more to talk about they.

548

When I switched hosts to HostGator I was frustrated with constant downtime from my previous host. I was surprised on how I had unlimited space and bandwidth. Even the FTP transferred faster and timed out less than that of my previous host. One problem I had with the switch was the databases, but almost instantly when I used their chat support did I receive help that I would have never expected. They helped me set my site up and get it running. Not once with HostGator's service did I experience downtime, which was unbelievable. I would recommend HostGator to anyone who wants great space and reliability.

549

It is just one of those days - you couldn't access your websites because some hackers attacked your sites and injected some virus through security hole in wordpress.

( I forgot to update one of my wp blog and also the password is way too short.) I asked for help from Hostgator -the security officer answered straight back. They explained this type of compromise is typical of a malware or virus installation on a PC or workstation that has been used to login to the account. The malicious software scans for login credentials or logs keyboard activity and reports it back so as to exploit your account(s). It is necessary that the user do a scan of the infected system and remove any malicious software. They immediately scanned my sites and removed all the virus updated all those out of date application, sent me instructions how to send request to google for a review,

after back and forth 10 emails, my websites came out clean and got re listed with google within the next day! They have been really professional and helpful, I'm certainly impressed. No other web hosting company will respond in this speed and go this far to help their clients.

550

HostGator is the best hosting site because it offers affordable price, best features that other hosting site can't give, friendly admins, hospitality and more. what are you waiting for?

tell your friends this good news

551

Mandatory migration requested by Hostgator by email, we told them not to do the migration with out speaking to our Hosting manager. They did anyway and came back with a we're done message change your ip addresses. Which we couldn't access the control panel for a time and once we did the sites would load, responses to tickets were not answered all day, Finally got through on the phone, after 2 hours got someone that knew what they were doing and got sites back up 8 hours later. Well nice surprise this morning, its ground hog day. Same issues we had experienced yesterday. Happening again today, Forbidden errors, load times over 60 seconds. After 30 mins on hold with chat and phone support and no response from email ticketing, get someone on the phone. Holding again now. Did I mention all the sites were all functioning properly before they did anything? This coming 2 months after they took 3 days to reimage an entire server due to the back up of our windows environment not being good. The support we received then was just as superlative, and by that I mean inept. Front line support just runs interference for those that 'may' know what they are doing. Hit and miss with the actual technical people our windows disaster I am confident went on so much longer than it needed to because the next tech would take over during his shift and would take us down the wrong path to restoring service. All weekend the data transfer to get the sites restore crawled with an estimated time being 7 days, then all of a sudden (shift change), the data was all transferred overnight. So if you'd like inept, slow, and overpriced service, go ahead with Host Gator.

552

For the most part this was a GREAT company. But now they have grown to 9 million domains and live support chat which used to be less than 5 minutes is over a half an hour. Also tickets that used to be closed in hours now are taking days. I know they are hiring, but it seems they can't keep up.

553

I can say that HostGator has the best quality/price ratio.

Their support is great, they help me with some issues in my account very fast. The uptime is also very good.

HostGator is definitely the best choice.

554

Hostgator used to be awesome. So awesome that in 2006 after I started designing websites for other people that I bought a reseller account and referred everyone I knew to them. I am not sure what's happened with their company since mid-2012. Their downtime has increased dramatically, their customer service isn't nearly so prompt or courteous, and my sites load slow. It appears as if they overload their shared hosting servers, and if someone had told me that I should upgrade (eventhough I was only using 1/2 of my allotted resources as a reseller), I may have stuck with them and bought a VPS plan. However, their customer service appears lately to be handled with a cavalier attitude and takes hours to respond to a site being down! Needless to say, after more than 7 years, I'm divorcing from Hostgator and migrating to one of their competitors this week.

555

Hm, I am a customer of hostgator's. I have had nothing but good experiences with hostgator. You'll notice that most of these people giving bad ratings are complaining about ' hostgator can't get this working for me ' well, let's break that down. What does hostgator do? Hostgator is a webhosting company, that is responsible for keeping your server up and DNS records configured properly and provide the details of your server's information outgoing/incoming mailservers, what ports to use, what paths to use with your and well, that's about it, but they typically will go above and beyond to help you, anything past that, is really outside of their scope of support, so they're actually trying to do you a favor. If you're too incompetent to use a script you want or a plug in, or to build your website the way you want, you should take a look in the mirror. These people have always been there for me, I may not always get something I want working but I don't blame them for it, if you want someone to hold your hand, find a web hosting company that incorporates development into their services, good luck.

556

I switched to HostGator from Webs several days ago, and as some of you may know, you don't have to know much about how websites work to use webs. When you go to a more technical host such as HostGator, it's a big change. I have slowly got used to the change and have learned quite a bit about how websites really work. I have had to use their live chat for support, and their support personnel are very helpful when it comes to your support needs. The cPanel setup can be complicated to newcomers, but overall you can learn it after a few weeks. The website builder for me is a downfall. BaseKit may allow a modest amount of customization, but it's not as much as I was expecting, and it can get quite complicated and buggy. There is no real undo feature, so once you change several things, you're pretty much doomed. But, once you get used to it, you can create an operational website, though it may not look as good as you may have imagined you could accomplish. Overall, for the price, I'd say it's a good choice. I hope they do switch sitebuilders in the future, but right now it seems unlikely, at least in the short term. I'd recommend them to experienced web designers, but I'd hold off if I were a newcomer, unless you're a faster learner that is.

557

I had a domain hosted with hostgator and later I worked for them, and even now I have several domains hosted through them. (I no longer worked for them). As a customer service rep I didn't see ant unscrupulous behavior or practices. I saw an honest attempt at providing quality customer service. The servers were monitored around the clock and usually by the time a customer noticed an issue with the server and called in-the server was already being worked on- if not fixed. I saw some complaints on here about Hostgator request for scanned ids etc. I've only see this occur when a red flag comes up and its only done to prevent fraud. I've had to deal with these calls and it has always been when a reasonable red flag was raised. To avoid this make sure you are at home or at least in your home state and use your own financial data when ordering. Hostgator has its quirks, but overall its a good US company.

558

I've been with HostGator since 2007, after a string of disappointing hosting providers. I've read some of the negative reviews, and I'm thinking, 'What the???' A different password emailed each time you call? And some of the other complaints just make no sense. 24/7 phone/chat/email support based in the US, the tech support people usually go above and beyond what they should have to for the amount they charge. When I call, a tech support person usually picks up in less than 30 seconds, if that. Uptime has been fabulous. I even offer to migrate my web development clients to Hostgator for free if they'll leave some of the other hosting companies who shall go unnamed (but who have commercials at the Super Bowl). I have several clients on Hostgator, so I probably call more than the average person, and in 4 years, I can count on one hand the number of unacceptable tech calls I've had, and still have fingers left over. They are very patient. For their shared hosting, they will do a decent amount of hand-holding, but if you know nothing about having a hosting account, you should learn. For $5-ish a month, you can't expect them to do everything (although they often will anyway). I love HostGator and highly recommend them. I don't work for them, nor do any of my family members or friends.

559

i have used host gator several times over the years. i am currently back with host gator again after a horrible experience with iPage. and i can not lie host gator is a great place to be. i am going to be very blunt host gator dose have its draw backs at times. sometimes the support tech you get is useless or clueless to your needs. the pricing is high unless you lock into 2 or 3 year contacts. but over all host gator takes care of you the majority of their support team is very helpful and knowledgeable they will restore back ups if you make your own copies or charge you $15 if they have to use theirs which is extremely reasonable. over all host gator is a great hosting company and worth what you pay for.

560

Pros

Uptime is pretty good recently. Did have some issues a couple years ago with other users on my shared server locking it up. Cons

Can't setup stored procedures on a MySQL database without an act of congress. Support is slow and often never accomplish what you contacted them about. Making changes to account is not easy, especially changing your username (impossible). Pricing has not gone down in 10 years of being with the company. I'm switching everything over now to a new provider.

561

Amazing support. Bought the Business Plan and requested my free IP and SSL that they offer. This was all set up within a day and ready to go. Provide excellent support through their livechat system. Top features, including their cPanel, definitely one of the best hosts around. Answered all my questions before I purchased hosting from them. Would definitely recommend.

562

We have over 65 domains with Host Gator and the only issue we had was that every time you talk to support you get an email of a new password, so it has been very difficult to keep up with that. But as of now we had viruses attack our emails and in the process of cleaning up we asked for Gator Host's help to work with our IT support. It has been so difficult getting their help on a more complex issue. I have been working with them for a week and still not resolved. I would NOT recommend ANYONE including my worst enemy to Host Gator!!!! Every time you call customer service you get a different answer, no past notes are really left for the next person that you speak to, I talked to 5 different people in one day and had 5 different answers. Good Luck to you and to be honest I wish we were with Go Daddy!!!

563

Not recomment it!

I buy 6 months hosting and after from 10minutes from the they suspend my account:

They send an Email:

'In order for us to setup your account, we will need you to call us and verify your account.

If you are unable to call us, you can also respond to this ticket with a scanned copy of a Photo ID such as a passport, or drivers license.'

... I send my Drive License! but they don't activate it.

Big trouble without meaning.

Eventually i send a request for cancel my account i hope they will send my money back.

564

I signed up to Hostgator, moved over a few websites to it, and needed a few email accounts. Long story short, Hostgater literally does not work. If you have more than 6 email accounts your websites will not load because there are not enough processes allowed. I am forced to switch hosts again. Absolutely terrible service. Avoid.

565

Don't make the same mistake! I have had HostGator for almost 1 year now and their servers are always down. They do not have any type of guarantee (all their site will tell you they have a guaranteed for 99 uptime, not true), the way they get around it is by saying that when their servers are down for 'regular maintenance' that it does not count towards their 99 uptime guarantee! Well, anytime they have issues, they call it 'maintenance' or better known as 'emergency maintenance'! What a joke, might server has been down for more than 32 hours and running, so this is the last straw with them, I could handle being down a couple of hours every month, but its now almost two days with no service! What was once a decent host provider has failed miserably. The worst part, they have no expectations of when they will be up and running. If you have a wordpress site, DO NOT use hostgator. Here's

566

Good quality of services. The support team quickly answer my doubts. i would recommend for anyone who wants to host a site with low cost and good quality.

567

hostgator is very good hosting company i like hostgator hosting the hostgator hosting is 85 uptime hosting and feature is best but not very good i like some features my rating is feature is good but all feature is did not good hostgator value is higher other than hosting service support is very good hostgator provide telephone support its a best support other than hosting service

568

A few months back, I decided to switch from a small host to HostGator, since a lot of my business associates and friends assured me that they were worth every penny. Ever since I migrated all my sites there, I've noticed that things have become more stable, so I only have to worry about maintaining the quality of the content. HostGator says that they have uptime, and that is certainly true. I've never had any issues with them at all. For those that don't have a lot of technical experience when it comes to uploading scripts or adding domains, HG has 24/7 live chat support, and their team can help you with all your needs. I always tell others that the support alone is worth the monthly fee. Other hosts might require you to send emails back and forth, which could take up to a week to solve your problems, but all is solved in a simple chat session with these guys. There are also a lot of extras that are included in the packages, such as $100 AdWords vouchers, and script installers such as Fantastico. Anyone that is considering to switch or find a new host, HostGator is the company for you.

569

After reading all the reviews -there were a couple of negative ones which impressed me- I decided to try Hostgator basically due to their 45 days moneyback guarantee, since I was not very sure of what I was going to find. After a month or so, my experience couldnt have been better. I got a dedicated server which is really fast. They managed the migration process of a 50gb website. Their support is outstanding, both on and offline. They even helped me with source code issues (I doubt any other support in the world would do that) and made adjustments to and .htacess files when necessary (and explained why they did it). The ticket system answers are amazing: they read what you write, and return detailed explanations of what is wrong, and how to fix it. Ive never worked neither with WHN nor with Cpanel before, but with their help I could deal with both softwares rather peacefully. This is definitely a five star service; I have no complains at all and I strongly recommend Hostgator.

570

Hostgator offer very good unlimited hosting packages for users with great promotion offer. Their famous trademark deal is '1cent hosting coupon'. But it is not good as it sound. 1cent only for 1 month. If you want to create a stable website what you can do in a month?. I think that was the most silly thing. It is kind of marketing strategy. Sometime i feel they are so annoying, imagine you are searching for good quality offer for 1cent from other hosting company to take a trial. 10 pages of Google search, the only you can found only their rubbish offers.

571

Hostgator's verification of new accounts: I bought an account six days ago, and was asked for a scan of my credit card and ID. While on vacation in Thailand, I ran around and got the scans made, I proved that the card belonged to me. Next, I was asked to get a screenshot of my internet banking interface, to prove once again that the credit card belonged to me. Now, they are asking why my current IP address is not the same as my billing address (people travel duhhh!). If I knew this would happen, I would never have bothered with Hostgator! A complete nightmare! A week has passed with all this nonsense and I still haven't gotten access to my account, even though I have already paid for it.

572

HostGator really sucks because of my personal experience with them. I have spent hours on the phone with them, sent countless emails and support request about all my site being down. My server not being available and all they could come with to charge me a $15 fee to reload my week old back files. They can't explain why my files and server disappeared at all. I could go on and on about them so what's the point. They have thousands of affiliates all over the world selling for them and give rave reviews. Remember, pay peanuts, get monkeys.

573

Hostgator is the most unscrupulous online company I have ever dealt with. After signing up for the service and paying with my credit card they sent me an email asking for a photo of my passport to 'Verify' who I am. When I called the company they told me that this is standard practice. Funny. No one else I know of that used Hostgator had received an email asking for this, nor would they have provided it if asked. They sent me several emails insisting that I send this information via email or fax. Not going to happen.

574

Yet another endurance international company. Horrible everything now. Its amazing how fast eig ruins a host, first bluehost. also needed to move my domains from dotster because eig bought them too. just plain sad and pathetic.

575

Very disappointed with this host. I'm not sure what is happening, but obviously firewall problems have corrupted all of the sites. So, when it's Christmas and your an eCommerce doing very minimal business, you'll know. Bandwidth is a joke (no such thing as unlimited), RUN RUN RUN. Now I have to look to move somewhere else or do my own hosting, which isn't that difficult people. Just do some homework.

576

We purchase VPS Level 1 with domain.

They forget to buy for us domain and I have to call them so they fix it.

After 3 days and we still don't have domain up because some registration issues.

And still waiting. Also once they send me information about my account.

Password was different to my billing account.

Need to reset.

577

One thing I love is their support. 24 X 7 chat with highly capable individuals from both billing and support.

578

is probably the best web host I have every hosted with. I had no uptime problems and their support is great. The only downside is that they have a long waiting time for their support. Hostgator is recommended for anyone who wants to start a personal or a business website. I would happily recommend Hostgator to everyone.

579

I am into online business since last four years and have been hosting my sites on different web used to host my sites with HostGator the service is quite hail from a middle class family from India so I need to think about the price and In my opinion the price is little bit high. Coming to the features and support they provide us with cPanel and a account management area where one can track their payment and services. If you need some support then you need to raise ticket no need to go to their website as the chat takes little bit of time so just mail them and you will be assigned a support ticket so once someone replies to your ticket you get notified via mail. So that's also not bad still I think if you need to host some small sites or if you are starting out with your website then you must go with them.

580

Been using HostGator for until a string of recent problems left me with no other choice but to move all of my servers to a major competitor in the Linux VPS space. I battled with tech support to investigate the issues, which one technician flat out told me he would not do. I fought it, and it ended up being a firewall configuration error on their side. HostGator seems to have turned into a bureaucracy where the left and does not know what the right hand is doing. If you desire cost over quality, by all means go with HostGator. But any seasoned professional will probably (and naturally) gravitate to a VPS hosting provider offering more flexibility, power, and better support.

581

HostGator is a great site for companies that want to have there sites hosted there. HostGator is not a great website register with LaunchPad. HostGator is dedicated 24/7 support with employees that love helping there customers. CONS

Cheaper if you lock in later contract.

Not really unlimited.

HostGator was acquired by another.

582

Hostgator India seems to be decent hosting company from Outside. It has been almost 10 days since my all 11 websites are down and everytime you contact the support staff they ask you to raise the tickets and seems to show the concern seeking apology , regert etc but do nothing. They just befool there customers showing them professional behaviors but doing nothing in action. They say that there uptime is but who is going to answer that there all windows websites are down / not fully functional due to some of there problem that they are unable to resolve in last 10 days and they claim to be the best company in the world for there support , it is all lie . Let see what record they make this time in having maximum downtime for the websites

583

I've been with Hostgator for quite a while now and I'm extremely happy with all their The customer service is second to none and there has been literally very very little I mention 'very little downtime'? That's exactly the case. I'm on a shared server and was once informed via e-mail that my site was using up alot of resources and I needed to resolve the issues or have my site temporarily is the case when you're on a shared server so I have absolutely no problem with 's support actually gave me tips on how the streamline my site for less resource use and it works only do I use less resources but my site runs faster and more efficiently. My site has been on other hosts prior to Hostgator, but none compare or even come close. Thank you Hostgator for making running my site stress-free and making my membership extremely happy with no downtime.

584

I have been a loyal Hostgator user for over 7 years. I recently added a new account for a client who needed to use email via the email clients that Hostgator offers. After I set this up, I found out that Hostgator refused to enable the built in spell check feature in the Roundcube and Squirrel Mail email clients the provide. When I asked them to enable it, they told me they would not do so and the only want I could have a spell check feature on my account was to upgrade to a dedicated server at a minimum cost of $ a month. What a joke. Other hosting providers offer spell check in the email clients they support, but Hostgator does not. Because of this I can NOT recommend using Hostgator.

585

I signed up for HostGator a week ago and had my files transferred from It was a major decision to go self hosting and I wanted to make sure that I am choosing the best company. I read all the reviews and despite some of the bad reviews decided to give HostGator a chance. To be honest, I don't know why people complain about the service. I had fantastic service even before I officially signed up. The live chat support team were friendly,helpful and resolved my queries. I had to wait a little longer when I used the ticket system but response time was also fast. Migrating my blog was stressful and I had no idea what to expect and how long the process would take. The Migrating guys were wonderful and transferred all the files and to make sure that everything was functioning properly. I couldnt have done this without them! Best of all, it didnt cost me anything and I had more than 400 posts and 7000 comments. They did a fantastic job. The control panel offers a wide variety of options and tools and I am amazed to see what I can do. In my opinion this is real value for money! Thank you HostGator for all your help!

586

Since Aug. 28th the clowns at Hostgator have had me on the phone more than 30 hours, disconnected me 8 times, had literally dozens of people trying to as they might laughingly use the term 'help'. They are useless, one and all. They are time wasters. They will aggravate you, mislead you, lie to you, and most of all not do what you paid them for. They have the worst customer service since ebay, and if you had any dealings with ebay you know that is the pits. Don't use them. You would probably get more help from a high school dropout. Even the management does not care. They are only waiting to be bought by a larger company and really could care less about the customer. I have proof of over 100 emails. Mostly saying 'we apologize', 'we value your time', blah , blah , blah.

587

Had been with hostgator for a few months, where in which i never had any such hosting issues, until within the last couple of weeks. For example, website being down repeatedly and with absolute astonishment, being blacklisted, site taken down with an empty ftp folder with any such regard of sending any such prior warning/s of my site 'causing high loading issues on the server'. Unfortunately, i will in no doubt be hosting elsewhere, preposterous means of business practice.

588

I was building a website for my local Political Party, so the expense wasn't mine. That being said, the pricing seemed fair. Support was great. I think they need a way to determine the skill level of each customer when a tech is entering into a conversation. One time, they did over complicate a question I had. The Tech seemed new, but still, if I could have rated my experience level for them, then they would not have had to spend time asking question that were unrelated to my query while wasting my time. I don't remember the specifics, but I needed an answer the the exact question I asked. We finally got there in the conversation, but the Tech kind of took me around the block a few times before we got there. I did not have to spend much time or any time really, in talking to them for setting up my website. I did have problems being able to figure out where the links were so I could transfer a URL to the account. The service was great and response time was good when I needed help, but it just seemed like it was difficult too follow their labeling of categories to get to where I needed to go to do what I wanted to do. Yes, I would recommend HostGator along with others. Over all the customer service was good, the pricing seems good, no problem with up times in the month I used their services.

589

Host Gator use to be the best hosting provider in the world. NOT anymore, they are terrible! My sites load one moment at 2 seconds, while another moment over 60 seconds. Lots of database connection issues, lots of page not found issues. Believe me, its not my site ad they have told me in about 10 phone calls, support tickets, that they found an issue, another user using the resources, or issue with one of the nodes, and so on. Now, how about that 20 - 30 minute wait for live chat, then when you get down to your turn, the darn thing does not work! What about the 30 - 40 minutes of waiting on the phone? My personal favorite,. the lack of experience their support team has and at times, causes more issues than the original issue. If they do not straighten up VERY soon, I am leaving them. After reading all the comments and reviews here, I am sure I am not the only one. Just terrible all around. Worse hosting company ever, and its sad because they use to be the best!

590

Some of the aspects of HostGator are great but some are not so great. This is because new customers will actually wish that HostGator will provide a free or demo plan for them to try out. HostGator's support is great but if HostGator can provide faster or instant replies, that will be greater. HostGator handles every problem carefully and video tutorials provided are specific. This is great for newbies. In my opinion, HostGator's web hosting service is suitable for advanced and veterans customers as HostGator provides great features that no other web hoster has. I will recommend HostGator to my friends when they need many features in one website and great support if they encounter any problems because HostGator provides great support. I hope that HostGator can add another free or demo plan which free plan's customers can host their website for about a month to try out all HostGator's features. Thank you.

591

I have personally experienced what it feels like to be a webmaster I can share its pros and cons. Its been a month now since we purchased web hosting for our blog and sub domains from HostGator. I always wanted to learn how forums works, how files are uploaded via ftp, how html web pages are created and stored on a server and etc. I thought all these things would require great technical skills and it would not be a good idea to put your money at risk. I lived with this thought for a year and just a month ago I realized how successful have my friends grown and I was there still depending on free lunch. I was scared how to start but then almost everyone whom I asked for suggestion recommended that we should choose as our web hosting company. I visited Hostgator's homepage and started my research. Whether I searched for the list of top 10 web hosting companies or best web host or best Forum host or best blog host, I found this blue crocodile every where. Their homepage is full of awards and achievements that speak for itself but that still doesn't matter if your hosting company has a poor customer service. Their amazing 24/7 Live Chat service is something I can't stop praising. Without their excellent technical support I could not have learnt and experienced tons of things that I apply to this blog daily. We had to transfer our domain from old registrar to hostGator and for this we needed help and guidance. Amazingly HostGator helped us far more openly than our registrar who even lives in my town. Whether it may be a simple query or technical help, the agents at hostgator wont tell you what to do, they will themselves manage everything you want. My DNS settings along with Email Accounts were all setup by an agent for free. I just sat and relaxed.

592

My server has had issues for over a month since Hostgator migrated to a new server farm. Every day the site goes down multiple times. I have been trying to get a backup for weeks so I could move to a new host but they will not respond to that ticket. They only respond that it is our code that needs to be optimized and not their server. Funny since our site worked great before they migrated all of our sites. Furthermore, they didn't give us an option of migrating they just did it. Hostgator didn't allow time for testing and because they only moved the servers, not the IP's it took weeks for ISP's to update the new route to the server. Terrible company and expensive. I believe there are better options available and will move as soon as we can get a full backup.

593

HostGator (HG) support is terrible. I've been with them for 3 years and in the last year their support went straight downhill. The phone support is completely useless as the technicians know very little about the working of dedicated servers, so you need to have a great deal of expertise so you can tell them what to look for so they can fix the problem. It can take up to 24 hours to get a response through their email ticket system, and by that time the site has long since been back in service, and HG has no explanation beyond some nonsense as to why it crashed in the first place. Each time the site goes down I submit a ticket. Each time I wait. Each month I pay. No more. I have a web magazine that hosts million unique visitors a month and I need reliable hosting. HostGator no longer offers reliable service. If you have a little blog and all you need is shared hosting you might be fine. But if you have a decent sized site, with over 10K archived posts, I cannot recommend HostGator.

594

Hostgattor used to to provide a good service years ago but recently they have been a total disappointment! I signed years ago for a reseller account. Whenever I had a question they used to reply quickly (even within minuets) but in recent years their service slowed down and sometimes I was waiting for more than 24 hours they to reply. Recently I signed up for a second account which unfortunately did not work out for me so I had to cancel. Knowing they have 45 days money back guarantee I expected to get a full refund. However I was charged for 26 days of service and when I asked why they said: 'You created 'your account' and used it for 26 days, Since you signed up in 'year' the 45 day refund does not apply to that package so we deducted 26 days and refunded the unused portion. ' So because I was already a customer to them, getting a new account and cancelling it within 45 days punishes me for being their customer already. What a great service! cant wait to move all my sites way from this cheap host!

595

The worst support from a hosting kept me holding for 10 minutes and then the guy informed me I have a shared hosting plan ( I have a dedicated server).The reason for my website down is said to be migration , the next day they asked me to white list my IP , after 2 days with my website down they are coming up with another of Idiots in their support.

596

I have been using the Host Gator for several years now. I started off with shared hosting, then moved on to a dedicated host, when I decided that this was a little bit overkill, I then purchased a VPS. I'm afraid that I'm really not happy with my hosting at all. More than often my websites run slowly, or even crash altogether. Even though the online support is very good, nobody at HG has sorted my problem. They pointed towards robots attacking the index page, however for the type of websites only one I find this laughable. A VPS account should be able to handle the type of traffic my websites receive. if like me you run a Joomla! based website I would think carefully about using HG, maybe you'd be better off finding a company that specialises in Joomla!.

597

Website: I have been with Hostgator for over 4 years now having moved from many different hosts before finding the right one, Hostgator. I have never had such a fantastic service from any company anywhere! Hostgator are simply the best you will find, the customer service is amazing, 24/7 and they help with all kinds of advice, even when it isnt server related. They have techs working for them that actually care for the customers and this has been proven time and time again when I had issues with scripts, even though it wasn't up to Hostgator to fix these issues, they gave me great advice to get the scripts working. I have a dedicated pro server, fully managed and a level 4 VPS, both are perfect for my entire business and I have a lot of sites!

Anyway, Hostgator are simply the best hosting company out there and that is the reason why they are so popular, if you are searching for a hosting company, you don't need to, just go to Hostgator!

598

Hostgator definatley SUCKS, My VPS has been down for 2 days after a very shoddy migration to a new superfast datacenter. What a joke, bunch of clowns. I made contact after contact and get the same pre-written script from them 'We are very sorry, we are having a few problems'. Well blow me down i never would have guessed. They still have not given me an explanation why the can't fix it and what has happened. My advice is to stay clear of these guys. Im now making efforts to leave Hostgator and migrate myself to another VPS host. Good luck if you choose Hostgator.

599

So far and after reading some of the reviews, I find my self having to duplicate some of them in terms of:

1. Customer support; so far, I had no luck communicating with anyone.

2. Having to proof your identity, after using PayPal to pay, they insist on needing CC used, I said no CC was used, but they couldn't understand what I meant, even-though it was all in plain English.

3. I had to send a copy of my ID, but was repeatedly asked for it, which made me uncomfortable about my identity.

4. Instead of reinstating my account and approve, they refunded my PayPal payment which they didn't even recognize from the beginning.

5. All tickets are automatically generated with no one ever reading them, at least this is how I felt.

6. I tried the chat option, but it freezes and I can't get any answers, and still can't get service or host my domain.

SIMPLY PUT! 'HostGator-you suck'.

600

I think Hostgator Rocks! For what I know is that Hostgator supports 24/7 uptime that even new and untaught customers can be at ease choosing Hostgator as their number one hosting and domain service, Hostgator is also responsible and reliable that they have handled every Problem of a customer quick and have a magnificent feature all the time, I also recommend Hostgator to my friends and family who is very passionate about blogging.

601

They use the standard cPanel, which means you get a very user-friendly, graphical interface Control Panel, along with several tools that makes hosting and managing your sites very easy!

Extremely knowledgeable support staff.

Ive never personally experienced any downtime.

They have a wide range of packages for any kind of site. With their range of dedicated servers, you get a heavy duty processor, a huge bandwidth and multiple IPs. Basically, if your site is critical to your business and is a real money maker for you, you need a dedicated server.

With their 45 day money back guarantee, you can sign up for any plan with HostGator, and in the unlikely event of not totally loving it, just cancel the contract and get your money refunded. Its that easy!

HostGator was established more than a decade back. In Internet years, thats a pretty long time, and they arent going anywhere!

They also offer website transfers from other hosts. And they do this for free!

Heres a quick experience I had with them: I once did a WordPress update, and while it always tells you to backup your files before you do the update, I never used to do it. And then it happened that day. My WordPress theme got deleted. In a panicky state, I contacted the HostGator support team. Fortunately, they said theyll do the backup. And while normally it costs $15 to do a backup, they were nice enough to do it for free for me.

602

The most irresponsible hosting provider ever to bless the internet. I have been 95 happy with Hostgator for the last 10 years. 'Not Anymore' I am -95 happy now. Hostgator decided to migrate my VPS to a different data centre on a Friday evening with only 48 hrs notice. I didn't receive any email informing me of the move and this caused me major problems, as i use IP licensing on some of the domains. Now the problem with this is, when a server is migrated the IP changes, rendering the licenses useless. This irresponsible behaviour by a bunch of irresponsible linux admins cost me a fortune in license reissue's, not to mention the loss of customer revenue. I asked Hostgator if they were going to reimburse my costs and they politely appologised and said NO, which is what i expected from them anyway. I just can't describe in words without getting arrested for verbal abuse how unprofessional these bafoons are. Stay clear of these amateurs, they are not worth the hassle even if they are one of the cheapest providers. You have been warned.

603

HostGator has helped so much for my business website! HostGator has many awesome features to help manage your website. They have the best prices, their highest price is $ a month. Some of the features are: DNS Zone Editor which lets you add CNAME and A records. They have FTP and multiple FTP accounts, so if you have more than one person that knows how to code, then you can have multiple people coding the website. Also for the people who aren't familiar with coding, there is a website builder with templates you can use to fit your business. The last feature I'm going to tell about is, Email Accounts! Your cPanel let's you create email accounts for your employees or modify the MX record to move your email somewhere else. HostGator is great for managing and hosting websites!

604

Well i really enjoyed my hosting with hostGator for the following reasons They have loads of features i really like! specialy the website builder it is easy to use and you can make your own website in 5 minutes!, Their uptime is incredible good! never had a downtime! it seems they host their hosting on dedicated server that is really powerful and good for keeping hosting up! Their not really the 'BEST' in support i took me a few days to get my ticket answered but their live chat is really good but not much time they are online on those chats. I recommended hostgator of course to my friends its very cheap and incredible! this hosting suits for anyone who would like easy website builders,100 uptime,Cheap Hosting and people that are looking to open their own business with the reseller program who is also very cheap for my mind.

605

I have had my business site and several blogs hosted by HostGator under two accounts for several years and have not had any significant problems with their hosting. They have had excellent uptime (monitered by third party and well in excess of their guarantee). On the several occasions that I have used their technical support for advanced configuration and for assistance with moving the blogs to their servers initially they have been extremely courteous and helpful every time. They actually moved my blogs from another hosting company and everything worked immediately other than a minor issue with a bridge plugin between Wordpress and Gallery 2 which required administrator rights on both to correct. HostGator always send an email asking the customer to rate the customer service and they pay attention to what the customer says as shown by their followup of the rating.

606

hostgator can be classified as the best website hosting service for sure without any doubt . it has all the plus points. if anyone wants to host their website then i highly reccomend to once visit hostgator. according to me hostgator has the cheapest prices and the best services

some hostgator features which i have experienced that according to me makes it the best website hosting service are They use the standard cPanel, which means you get a very user-friendly, graphical interface Control Panel

they have Extremely knowledgeable support staff.

They offer a wide range of packages for any kind of site. With their range of dedicated servers, you get a heavy duty processor, a huge bandwidth and multiple IPs.

With their awesome 45 day money back guarantee, you can sign up for any plan with HostGator,

They also offer website transfers from other hosts. And they do this for free!

607

I've been using HostGator hosting services for about one and a half year and could not be more satisfied. I bought a domain but knew very little about hosting services and a friend of mine told me about HostGator. The first thing that impressed me was that they were extremely helpful with all the configuration process which I knew nothing and in very short time my website was online. You don't need any technical expertise, they practically do everything for you. The live chat feature is great. You really talk to people who understand your problems and solve them in minutes. When I wanted to upgrade my account, to add an extra domain, they did it really fast. I knew nothing about cPanel and everything I needed to know was in their website. I really don't know a lot about the technical part but for me HostGator has been great and I'll keep recommending it to other users like me.

608

I've used host gator to host a website for Tech stuff to help people. It haven't had any issues so far and . I only had to talk to customer support once and they answered and fixed the problem almost instantly. Host Gators user friendly User Interface makes it fun and easy to set up your site.

609

Whats good with Hostgator hosting? Ive been hosting websites at Hostgator long before I started this website and I still run a couple of websites with them at current time. With its quality service, the hosting company is growing fast and was named top in Texas for the recent Inc 5000 Awards. Indeed they are one of the best hosting companies you can ever get and they are in my A list and here are the keypoints of Hostgators success. Updates: Hostgator is now my top choice of hosting. Hostgator hosting service is reliable, priced reasonable, environmental friendly, and best of all, their customer supports rocks! Reliable server with guarnateed uptime Thru out the years Hostgator has never fail me as a reliable hosting service. I barely notice any downtime for my websites while this was quite a surprise until I recently found out that Hostgator is running its own data center (huge plus point). Also, its worth noting that every web hosting plan with Hostgator comes with a 45 day money back guarantee and uptime guarantee. The deal is fully guaranteed by the company founder and CEO (Brent) himself which is another huge plus point (responsible management team). Host unlimited domain Hostgator is now offering 600GB of disk storage and 6,000GB bandwidth unlimited bandwidth and disk storage!. On top of that, you will get unlimited domain hosting with Hostgator. In short, this actually means that you can host ALL YOUR WEBSITES in just one single web hosting account with Hostgator.

610

You really get no value for the Managed Windows Dedicated server.

We asked them to restart a server at 8pm, they have done it at 2am instead. When the server gave problems as expected, it took them almost until the end of next day to suggest IIS reinstall. When that didn't help, they suggested to switch to a new server, and it took them almost 2 hours to figures out that second drive does not have enough room for backup. The following morning the new server was up, but the main site on the server was not transferred, the sub domains were not created, and most importantly the database for the site was not transferred. 10 Hours later no response to my ticket. Called them 4 times, and got the usual run around. Horrible customer service.

611

Okay, so here are the features I love: They use the standard cPanel, which means you get a very user-friendly, graphical interface Control Panel, along with several tools that makes hosting and managing your sites very easy!

Extremely knowledgeable support staff.

Ive never personally experienced any downtime.

They have a wide range of packages for any kind of site. With their range of dedicated servers, you get a heavy duty processor, a huge bandwidth and multiple IPs. Basically, if your site is critical to your business and is a real money maker for you, you need a dedicated server.

With their 45 day money back guarantee, you can sign up for any plan with HostGator, and in the unlikely event of not totally loving it, just cancel the contract and get your money refunded. Its that easy!

HostGator was established more than a decade back. In Internet years, thats a pretty long time, and they arent going anywhere!

They also offer website transfers from other hosts. And they do this for free! Heres a quick experience I had with them: I once did a WordPress update, and while it always tells you to backup your files before you do the update, I never used to do it. And then it happened that day. My WordPress theme got deleted. In a panicky state, I contacted the HostGator support team. Fortunately, they said theyll do the backup. And while normally it costs $15 to do a backup, they were nice enough to do it for free for me. Things I dont like: In my opinion, HostGator used to have the best customer support in the industry, and it wasnt close. Starting in early 2013, Ive seen noticeably longer wait times on the chat, and longer reply times on tickets. Their customer service is still relatively good, but not what it used to be. Not a biggie though, as they also have local and toll-free numbers to call. But yeah, the wait times, even if they are active 24/7, can be a bit irritating at times.

They can be extremely pricey without the use of coupons.

Their entry level package sucks! Why would anyone buy a hosting account where you can only host one domain? Stupid!

Their CMS script software is outdated. It seems everyone is moving to Softaculous, but HostGator is still stuck with QuickInstall. This is fine, you can still get your basics ( WordPress, Joomla, Drupal), but I like Softaculous better.

612

okey this time I will give a little review for HostGator based on my experience when subscribing hosting, well although I only hosting 1-year subscription, but I think HostGator is quite satisfactory, in terms of service, quality good server. when I was hosting on HostGator servers have never been down, I always current site accessed from anywhere, the reason why I moved hosting, because I do not support the payment issue to continue to subscribe hosting at HostGator. overall good of HostGator hosting for a personal blog or an online store, then the price is also cheap. HostGator hosting could be the solution you Thus my little review of HostGator,

613

HostGator rocks! They have really great prices and offer awesome support. They always have a great deal going on, like 1 cent hosting for your first month, etc. My website has been using them for 6 months and we love them! They answer support queries within a day which is great if you have issues! I would recommend hostgator to anyone who likes basic, easy hosting. I would definitely recommend hostgator to a friend!

614

I've used host gator to host a website for my game. It hasn't let me down and my players have always been happy. They handle support almost instantly and rarely have any problems. I'd recommend gator host to anyone! Very easy to use and set up!

615

I can't say enough about HostGator. I used to use GoDaddy but happily made the switch to HostGator. Since I switched I have not had a single hosting related issue with any of my sites. They have great customer support staff that is helpful and knows what they are doing. I've got my father-in-law and grandfather set up with websites and they are having a blast. My grandfather has used quite a bit of customer support phone time. As you can tell, I would recommend HostGator to my family and friends. I wouldn't recommend it to anyone with a website in a competetive niche to my own niche sites however. They should use Godaddy. LOL

616

I have 3 reseller accounts with HostGator. I have been with HostGator since Brent Oxley started the company 10 years ago. In those days the service was great great it was without a doubt the best hosting available anywhere on the Planet. since Brent sold the business about a year the service has deteriorated SUBSTANTIALLY. Evidently the new owners are trying to increase profits by cramming too many accounts on a hiring less knowledgeable (cheaper) support and basically turning what had been a stellar hosting service into a pile of CRAP! Don't understand why people make an investment of $225 million dollars to purchase a top notch business and then proceed to do everything possible to run it into the ground. DO NOT bother with you will be extremely disappointed! There are plenty of other hosting options available. Just about any of them would be better than what HostGator currently has to offer.

617

I have not had any issues with HostGator at all.

My websites are up all the time. Never have I tried to do anything and they weren't up.

I don't have to deal with customer support because their is nothing to bug them about.

I really like having cPanel, adding domains is very quick and easy.

By far the most reliable and fastest response time for my server-side software.

The only thing I would complain about is that the price went up almost $30/year after my first year, but quite honestly you get what you pay for and I do not mind paying for this service.

I would recommend them, I have been though quite a few hosts.

618

I have around 30 sites hosted with hostgator and moved from shared to VPS (They corrupted and lost several sites in the move, something they do for free!). Now they have done a migration to another server (not at my request just seems they felt like it) have lost another 5 sites. The sites in question will be impossible to recover. They also complained about over usage of space. Upon checking guess what Hostgator had left 'Backup' copies of the restored files all over the drive. Adding to that they don't seem to have a clue about accounts initially when they did a move they messed up the account names and then created several on the VPS. Ended up with 2 - 3 of the same sites under different accounts. Real mess DO NOT USE FOR ANYTHING OTHER THAN A VERY SIMPLE SITE, THEY ARE VERY SIMPLE PEOPLE

619

I have seen a lot of negative reviews for HostGator and have been a little confused on why. I have used this company now for five separate domains, all for different companies meaning they needed different accounts and have been nothing but pleased! They do require you to prove your identity, which is actually pretty re-assuring, but all I had to do is snap a picture of my license and the card I used with my phone and reply to the email. Easy as that. The customer service is unbelievable! As a web designer that's not quite good with back-end server management I have had to contact them a few times but every time I've done it I've learned a lot, very quickly. I love that they are completely locally based in Houston, no having to deal with call centers across the world. Oh, I almost forgot, their servers are BLAZING fast!

I've worked on countless websites with dozens of different hosts and can say that I'm never happier than when I'm able to work with Host Gator. I'd never recommend any other host to any client, family or friend.

620

I personally like the most HostGator. As HostGator offers alot of vouches/coupons and their servers are very fast! The most best thing in HostGator hosting is the Control Panel, its easy to use and looks very basic to me. Well I've only been using HostGator once or twice, and I would love to use it more but well the gift cards are for And the best thing was, when I was running my website/forum with HostGator, the uptime was the 99 for me 100. Well also the website didn't lag at all, it was running great with no lag. This is my review for HostGator, hope you can give HostGator gift cards aswell for me.

621

Host Gator has been a supreme disappointment. We've had our web hosting and 60 email accounts with them for 3 weeks, and the server has been down 4 times for an hour each time. Customer Service is generally clueless. Wouldn't recommend them to anyone. We're switching to Rackspace immediately.

622

Hostgator Rocks!

We have been using their services for years they have always delivered. As we have used other providers beofre we know well of how well the service compares to they rock!!!

623

Hostgator is phenomenal. They have great Live Chat and Ticket support and will help with virtually anything. The only problem is that a lot of there services require additional costs. Also there dedicated servers are extremely expensive. I would recommend Hostgator to friends every time of the day. This host is suitable for people with Mediocre knowledge about Web Hosting. They utilize the industry leading CPanel which is easy to use. I got a great deal on what I ordered and you can use coupons to decrease the price such as 404page. It was for unlimited Bandwidth/Disk Space. Overall great host!

624

Nightmare! We have been on Host Gator for a little over a year. The 1st few months of service was excellent (I guess we can attribute this to the 'honeymoon phase'). Our web-site ran smoothly with no down times. We were then notified that they were going to transfer our Web-site to a bigger faster server on 4/5/2013 which required our web-site to be shut down for a couple of hours. Once this was completed on that date we've had nothing but down times and countless hours on the phone with them trying to identify the problem. In the process, I have been loosing customers and loosing the confidence of my current customer base. People are beginning to think we have a Virus due to these down times. On 4/27/13 we awoke to yet another server down time on our Rainbow RV web-site and yet again on the phone for over 1hr. I have HAD IT WITH THE LIP SERVICE and their promises to fix it. Down times are killing my business and would not recommend any high traffic web-site use them as a Host. Have no idea what happened to their new Servers because they don't work for large traffic Web-sites such as Rainbow RV's. I am a very dissatisfied customer and til I can find another web-hoster; I will have to suffer the consequences til I find a better Web-hoster which can't be fast enough for me at this point. Tim V.

Rainbow RV

625

I had been using hostgator services for past 10 years. However, since last few months I have found that this company has completely changed. The issues with this company are as follows:

1. File a support ticket and then wait for several hours - sometimes even more than 24 hours for them to respond.

2. Most of the time the support response indicates that inexperienced tech staff are deployed. Thus your support issue will remain unhandled for a couple of days.

3. Sometimes, when they tackle a particular issue, they create another issue due to lack of knowledge.

4. Their Live Chat never works.

5. There is no way for a customer to escalate matters to the senior management. It appears that the senior management are least bothered about their customers and so are the tech staff. While I am gradually moving away all my accounts from this company, I would strongly advise any new customer to stay way from this company. They are no more the same as they were a couple of years back. Perhaps the departure of Brent Oxley from this company has ruined hostgator.

626

I have got some my additional domains parked on domain with phpld link directory. So i got from the letter: 'In order for us to consider this matter resolve, a valid license must be reported for all listed domains. Alternatively, the domains must not load any phpLD related content. ' After that i changed to redirection, as my domains have some traffic. So though as domain only redirect to one site it can not be considered as loading content.

Oh, how i was 'The redirection must lead to a non-phpLD related content. Currently it is still loading phpLD content and is considered infringing. ' After that i canceled all redirection and pointed domains to different sites. But hostgator without checking this blocked all account. Now about 10 hours, do not get any answer why my sites were blocked as all requirements were fulfilled. So think well before choosing Hostgator as they do not think about customer. Just seeing in everyone a thief, a charlatan or a phony. Arrogant

627

I have been a hostgator customer since 2006, and they have in the past been the best hosting company I have every used - great features, great price, great support, great reliability. However, they recently migrated me to a new server. Ever since then they have been useless. They claimed that my site was suddenly consuming massive amounts of CPU. It's the same site as before, and has never had any problems before. They took my business web site down for days at a time, loosing me money. Support were unwilling to consider that it was anything other than my fault, and were incredibly slow at responding. A 2 day ticket response when your site is down is not acceptable. They also failed to renew my ssl certificate, meaning people could not shop for a few days. Basically they have become a disgrace in the past few months. A bit of research shows that they were sold to another company (EIG) in mid 2012, and since then they have been going down hill. I'm afraid that EIG are changing the way hostgator works, and it's definitely not worth hosting with them any more.

628

I have been with HG since 2003 and have never had a major problem! Only problem was php/cpanel/server upgrades, but that is to be expected as you cannot update something and thin its going to work while doing so but they always notify me weeks ahead of time so I can let me members know of the upcoming downtime. I'd never pick another host and I highly doubt I'd get one that'd top them.

Want a reliable host, look no further! This is the best one your going to find hands down!

629

I have a Reseller server at HostGator and a dedicated server. I have been using HostGator for years, and up to the recent sale of the company, they were a great hosting company. Now they truly suck. I have experienced the 'DNS propagation' runaround with 3 different domains that I pointed at my HostGator server. At one time, I had over 80 domains at HostGator, and it never took more than 10 minutes or so for the domain to be useable. With these 3 domains, the routine was always the same. Support refused to even look at the problem for 24 hours. After 24 hours they insisted I wait another 24 hours because the Internet 'might be busy'. 3 days later they were still insisting that DNS propagation was the problem. It was only when I demanded a supervisor that the internal problem they had, but refused to look for, was fixed. I recently purchased a dedicated server from them, and it was, and still is, a horrible experience. We were running on a VPS server and HostGator said moving everything to the dedicated server would be done. Fortunately, I did not switch the DNS after they told me the server was set up. They gave me an empty server. I complained and they finally, after two days, moved the data. That was just the beginning of the nightmare that still continues. The could not get our email working and finally suggested we use port 597 for SMTP. No explanation, but the email more or less worked sometimes. The real disaster came when our main site suddenly showed an older version of the site that used a completely different WordPress theme. I asked support why they restored an old backup without notifying me first, and they said they did not back up dedicated servers, so they could not have restored one. I pointed out that server corruption didn't usually result in a 100 functional, but older version of the washed their hands of the situation. So, they destroyed our main site and forced us to create another. The lesson here is that if you don't mind having to constantly be sure that your hosting company isn't wrecking your business, then HostGator might be for you. If you don't mind a support group that no longer seems to know what their company does or how things work, then HostGator might be for you. If you don't mind a hosting company that focuses more on excuses than results, HostGator might be for you. We are leaving as soon as I can find a reliable host for both of my servers.

630

HostGator recently sold out to Endurance International Group. Since then, it has been nothing but chaos. The servers are extremely oversold now. Roughly 6TB worth of users data thrown on one server. Non-standard /home1 /home2 and /home3 partitions used due to the massive overselling. Additionally, EIG is now moving all of HostGator's operations to their Provo datacenter. Since then, there has been somewhere in the ballpark of 12 hours of downtime, and requests for a refund have gone ignored.

631

I love HostGator, I recently got it after I stopped using Weebly. I just felt that I couldn't customize my site to my liking with Weebly.

Now I use WordPress that's hosted by HostGator.

Anytime I have issues, they're right on it with their 24/7 live chat/customer Love this

632

I had been a satisfied customer of Host Gator for the past three or so years. Good up and down speeds, unlimited storage and other features that put it on part with other hosting companies for a competitive or better rate. We've run up to seven sites on a shared hosting plan and for what we use them for this has been more than adequate. The last two weeks have been an absolute nightmare. I have reamed, some truly deserving, tech support chat 'bots', over the course of the last couple of weeks. Before that questions were usually answered quickly and efficiently. Chat was the most expedient way to get answers, at least it is easier to vent via a keyboard when customers are in our store. I have enough networking background to not accept what ever the answer de jur' is, I know how this should work on both ends. I understand the need to upgrade equipment and firmware. Evidently finding good help for Host Gator has been an issue of late because for a company hosting 9 M in domains you would hope that getting it right the first time would be a priority. There support script needs some work too, I have been able to at least get one of their tech support persons to not give me canned answers. Right now our domains are all up, a little slow at times. The mail servers for whatever reason don't allow access via mail client so I am stuck with a next to useless web mail client. That is infuriating. Whether I remain with Host Gator depends on how well they take ownership of my experience. Otherwise I am open to suggestions.

633

Hostgator is taking a page out of Godaddy and the elephant killing episode. The data center servers were a mess on Friday causing some of our website contents to be lost, I requested that the website be restored as it was Friday Morning and the response I got is that there is $15 fee!

The server outage caused us a great deal of pain and lost sales and Hostgator seems to careless, That is why we plan on moving our business elsewhere at end of the term.

634

Where to start. Been with them since 2006. 14 hours of downtime on August 2nd. The support team had no answers and thousands of sites left in limbo. Do not use these guys. I hear their downhill slide is due to acquisitions, but who knows. All I know is 14 hours of downtime with no ETA and no answers.

635

HostGator Rocks !!!

Before buying any domain/hosting/server/etc. at Hostgator I must tell you, BUY!

Already use the Hostgator for some time and have never had major problems, and those that had were solved quickly by the support team.

I recommend the HostGator to all customers who want to have a quality hosting without paying much.

636

The worst webhost ever! They migrated my website to a new server without my consent, this resulted in two days work correcting all the associated problems : email had to be resetup, all my FTP sites had to be resetup company wide, and I had to change our DNS which resulted in downtime of our website. If that wasnt bad enough our websites pages were taking up to 30 seconds to load!! The support at Hostgator just ignored the problem, saying that we needed to optimize our website to fix the problem. What a joke, the site worked fine until they moved it.

Thats not all, it took 5 weeks to move three domain names to their servers. Yes, you read that right, a task that should have taken a couple days at most.

Their shared servers are incredibly slow. Dont take my word for it, look at the numbers on sites that are not rigged with bogus reviews about hostgator. The uptime of 99 never happens, just use one of the free webhost monitors.

They also forget to tell you when you sign up for the unlimited package on a shared server that you can only have 25 users or processes at the same time. This means that if someone is checking their email thats one process, if someone is accessing FTP thats another, if someone is on the website- still another. You can do the math from there, ITS NOT UNLIMITED! What results if you even have normal usage is that users are locked out from email usage, FTP usage, and potential customers are greeted with a domain error.

On top of it all they have the worst support imaginable for anything tougher than an email that wont work. The party line is to make the customer feel that everything is their fault.

Do yourself a favor, go elsewhere.

637

I started with HostGator a couple of years ago. It seems that they have taken a nosedive and now have pretty bad tech support and their servers continue to go down contantly. I am migrating my sites to a new server; but migration has been tough since the servers keep having issues or going down. The CEO of the company is arrogant and doesn't take any responsibility for the company errors. I was being overcharged for a year and when they refused to refund me I had to file a complaint to the BBB where they agreed to refund me, but I got a message from the CEO basically telling me I was wrong. I will never recommend this hosting to anyone. Their prices used to be the lowest for VPS but now they are not even the lowest.

638

First off the things they do well:

The support is great, I feel like their chat representatives offer their time freely and are both polite and as helpful as possible.

The features provided are a strong set and make installation easy. In particular the automated installers can make setup a breeze. Automated backup is a nice feature, and in general the system is powerful and easy to use (cPanel). That being Speed is terrible on the shared hosting plans. We've made some changes because we use a PHP based CMS (could easily have been slowing things down) but the slow part of the page load is connecting to and then waiting on the HostGator servers.

Uptime is technically fairly high but their DNS servers are down right now. I'll say that again: their DNS servers are down right now. This wouldn't bother me quite as much if they didn't prevent you from using external DNS secondary and tertiary servers as much as possible! They actually explicitly recommended that I not use them, and then go down a few weeks later!

We have had many outages while using them, I haven't stopped to calculate total uptime but it feels like much too often.

639

You want specific. Here it goes. 6 hours of downtime and counting on Aug 2, 2013. They are horrible. Had a rough road since I've known them, but 6 hours of downtime and costing me reputation and money is not forgivable in hosting. Pay more and get better service. We've learned and hopefully they've not completely sunk my business.

640

HostGator has worn down my last nerve. I am a web designer and started using them about 2-3 years ago, when they actually had great customer service and the sites actually worked and had about 100 uptime. Cut to the present: They claimed they are 'migrating' my and my clients' sites to 'faster' servers, TEN TIMES faster, in fact! Well, the sites all went down and it took me hours of online chats to find out the new IPs and fix all the issues. But that's not the worst of it. Today, their chat doesn't work. Their 1-800 number has a busy signal, and 2 of my client sites are down. This is the second time this week for the one that is still down. Not only has it been down - but when it's up, it's super sloooooow. They can't figure out why that is, either. HostGator was listed as one of the top 5 hosting companies and I did my homework before using them. Now I will have to endure the long, arduous process of moving to another hosting company, which will again cost me hours and hours of time. I would never ever ever recommend HostGator to anyone and they have embarrassed me in front of my clients.

641

I registered with Hostgator last year and chose their baby plan and after my 1 year experience I will share pros and cons that I have experienced being their customer. Pros:

1. They have a great support that responds to you quick and tries to solve your problem as soon as possible.

2. Their cPanel is amazing. It is quite comprehensive and user friendly. Being new to website building, I had no problem creating my website with them.

3. They have video tutorials that guide you step by step in setting up your website.

4, This hosting provider is best for large website that have hundred of pages as you will never experience any kind of slow bandwidth. Cons:

1. Though their support is great and quick but it would be better if they are available on chat support 24/7.

2. They have a bit expensive plans. Today we can find many hosting providers as low as $1/month. They should consider dropping their rates. At the end I will highly recommend hostgator to every one who is reading this review especially the new webmasters as they will be guided comprehensively by Hostgator support team.

642

Recently Hostgator migrated my VPS server to a new one with little notice. Since then, it's been having various issues - slow page loads on and off, won't restart properly, site goes down occasionally(3x in the last month), etc. To make it worse, their support is horrible! No explanations, long wait times, and people that don't know what they're doing. I'm never recommending them to a client again.

643

Support is awesome, when you get through. When a server crashes (and it does a lot lately), you might as well forget about it. Need to find a new host.

644

since they migrated to new servers they screwed my business and I lost thousands of dollars.

website is down average 5 hours per day and they did nothing to fix when i ask why its down, they gave me maintenance BS for a its dedicated server as I am moving to another host gator is I waited a month for them to solve this problem but no extremely disappointed.

645

I have had multiple issues with these guys and their customer support is non existent. It's been days and they have not gotten back to me yet. They claim to be fast but can't even do something as simple as canceling an account. Have a problem with your site? Don't bother contacting support. You will be told there's nothing they can do and they will create a ticket that never gets a response. Yet they have no problem charging for the site you can't use. I have a cancellation that's been open for days (ticket wise). I've gotten calls for the site I asked to be canceled. The call was for someone who's been assigned to help my site get started. Why would I get a call for a site I told them cancel? So they have time to call and bug me but not do what I asked. I tried activating a new site (like they told me to) and it failed. Instead of foxing the issue (their dashboard says the site was failed to be delivered), they created a ticket in their system and then ignored it. Days later i still don't have a working site and no response from support. I would recommend running away from this company as fast as you can. It's not worth the time and effort just to get a working site.

646

HostGator is a good site. It really rocks but i guess it should give it's customers a trial time also so they can see what features actually does it have before they buy. A time ago HostGator was one of the most high quality hosting. But now they have disappointed us all. most important they got a bunch of looser in their support, those idiots made me waiting alot it's the worst part of HostGator. I like there features and there server but am not satisfied with there packages and there suppor.! Thankyou!

647

Of Course, Hostgator The best thing about hostgator has been their features at such low rates. To add to it the support they provide gives us WITH IN A MINUTE SOLUTION for almost all problems. I am in the webdesigning circle for around 3 to 4 years from now and had had experiences with some of the worst and some of the best hosting sites. Right from the very cheap to the very expensive ones, Hostgator tops the chart for its value. I had been looking for a reliable webhosting when I overcame Hostgator. The thing being it has local servers in India just added to my benefits. After a bit of Second thoughts I paid them the money and now the association with them has been 2 valuable years of reliable Any Newbie would consider uptime as the most important aspect to consider and hostgator really does the job with almost 99 uptime. There have been a few times my site have been down due to various issues and the support has helped me to get back online in no time. Any webhosting isn't free from few problems and so is hostgator but these are slight niggles almost all times and you need not be worrying too much. And further, the support always comes to your help. I would certainly recommend Hostgator to anybody reading this review just to experience their you, you will enjoy their tireless support while you stay with them.

648

When I was searching a web hosting, I heard some good things about HostGator. When I demonstrated my desire to sign a plan on their Twitter profile, they sent to me a welcome message. This may not seem much, but it is pretty cool a huge company like Hostgator pay attention to an individual customer. So I signed a shared hosting plan. It is pretty simple and in a few minutes I already had access to my account. Their control panel it's the last cPanel version, pretty useful and easy to use. With HostGator, my website became faster, and many visitors noticed this. I didn't need any kind of support, and until now, the uptime was of 100. Cheap and reliable web hosting for those guys who has, like me, a blog or a small website.

649

I started using HostGator for my first website in late 2012, and I am highly satisfied with them. The uptime is GREAT and my website is almost never down, along with quality customer support.

Other HostGator users have complained about HostGator ads being placed on their website, but I have not experienced this and have found them to be a very good host. The only issue I have is the fact that the price hasn't gone down in many years as new competitors enter the market and their support is sometimes unreliable or unhelpful.

Overall 4/5 stars, and I would recommend them to a friend or colleague.

650

That they provide so awesome services that i would have choosen them before. Going out of the way , they provide support so real time , that its excellent. None actually, or say atleast being a web admin , i am fully satisfied. They have their live chat system which is by far the best , although there is one problem that you cant upload a error snapshot , but still , i havent gone through one single instance or error that they havent solved in the live chat itself , so ok no body is 100 perfect , but if they add that feature in the chat it would make them more nearer to perfection. Well we have windows and linux based hosting both , but , they are good for both but they have limited windows plans and more options in the linux , so would say linux based guys have an advantage their. Ofcourse , well we have already done that.

651

top hosting provider in the world. i am also client from last four year. host gator is best. there support very friendly

652

Hostgator is currently one of the most amazing hosting ever. Simply Hostgator Rocks

The only problem with hostgator is with bandwidth sites are getting ddosed every day but we can still use cloudflare so its good. Now about features hostgator provides cpanel with softaculous which comes with hundred's of scripts autoinstaller. I am Hostgator customer from last 2 years and simply this is awesome. It has almost 98 uptime. So once again i would say HostGator Rocks.

653

I subscribed to HostGator nearly 5 years back. I felt it was an excellent hosting, what it actually turned out to be. I established the online presence of my business and till date I have not experienced any problems with their hosting. Their support is available 24x7 and their hosting rates are cheap. I had tried other hosting earlier but it did not make me that happy. And then I transferred my hosting for FREE! HostGator got my hosting transferred without any charges. I did not have to interfere at all. We can say that they do not have additional features, but they are more than enough for small and medium businesses who want to set themselves up online. I would recommend HostGator all my businessman friends. This hosting is also good for personal use, especially for web-developers who want to test their websites. I have also recently observed that they give away excellent offers which are cheap and reliable. In short, HostGator totally rocks! A out of 10 for me!!

654

Hostgator server are stable and working fine for all my sites there support some time not good but I can understand that for better security they have to make some arrangements and I respect that. Overall Happy with there services.

655

HostGator is Aweseome, They have great up time - i have never had an issue with my website being slow or down, apart from when they upgraded our server, which the informed us of before hand. Their prices are a little bit expensive but for the service the extra $$ is worth it. Their support is amazing, helping with general 'newbie' issues through the easy to use live chat Because of this their customers need little technical expertise as all problems can be fixed by the support team! I would recommend HostGator to anyone who is looking for new, reliable hosting!

656

Hostgator really rocks, i love there support system, they are ready to solve all my script errors as well as other problem, there price is also cheap and the overall up time is really great !!

657

Customer service is about as bad as I've ever experienced.

Long wait times. I've waited over an hour, just for someone to pick up. Thankfully I make my calls on Skype and can work while I wait, but totally unacceptable.

Lack of energy on the other end. When I do get in touch with a support agent, the overall tone is drab and lackluster. I picture them slouched, and practically sliding downward on their chairs as they talk to me on the line.

Mistakes. They always make stupid mistakes. Asking them a simple request like, please change the name server they can't even do that. We even paid them to migrate web content from one site to another and they ended up migrating content from one to the very same site. Unbelievable.

When asked if I could speak to a supervisor, I got a sigh and was told that it's not possible. Because they only communicate via chat. When I insisted, I was put on an 18 minute wait and someone who sounded exactly like the person I was originally talking to answered and didn't seem to care at all about my feedback. Gave me some lame, insincere apologies. It was like talking to a pile of mud. Avoid this company at all costs. Trust me on this.

658

I like it very much. it has really fast retrival of data at ftp. real full uptime feature, i'm impressed. so its best choice for shared hosting and VPS.

659

The worst webhost ever! They migrated my website to a new server without my consent, this resulted in two days work correcting all the associated problems : email had to be resetup, all my FTP sites had to be resetup company wide, and I had to change our DNS which resulted in downtime of our website. If that wasnt bad enough our websites pages were taking up to 30 seconds to load!! The support at Hostgator just ignored the problem, saying that we needed to optimize our website to fix the problem. What a joke, the site worked fine until they moved it. Thats not all, it took 5 weeks to move three domain names to their servers. Yes, you read that right, a task that should have taken a couple days at most. Their shared servers are incredibly slow. Dont take my word for it, look at the numbers on sites that are not rigged with bogus reviews about hostgator. The uptime of 99 never happens, just use one of the free webhost monitors. They also forget to tell you when you sign up for the unlimited package on a shared server that you can only have 25 users or processes at the same time. This means that if someone is checking their email thats one process, if someone is accessing FTP thats another, if someone is on the website- still another. You can do the math from there, ITS NOT UNLIMITED! What results if you even have normal usage is that users are locked out from email usage, FTP usage, and potential customers are greeted with a domain error. On top of it all they have the worst support imaginable for anything tougher than an email that wont work. The party line is to make the customer feel that everything is their fault. Do yourself a favor, go elsewhere.

660

Every thing is good, But speed, Mysql query speed, outgoing email are not 'There is a 500 hourly outgoing email limit per domain' This statement is false. - I only able to send 450 email on my hole account that very small quantity. Good Brand but they try to secure the customer and server without pointing on there bad service, When you keep there server busy then hostgator staff show terms and condition that not created by hostgator staff shows if and but example like: 'Server is busy' 'Your resources is limited'... There is a 500 hourly outgoing email limit per domain on hostgator server, And i am sending 200 email on per domain, But host gator staff tell me that we are keeping resource limit on you and you are not able to send more Even staff make there own new terms and condition which are not declared by hostgator and putting on I must say Big brand but normal

661

I have been with hostgator for 6 years but since June their support level is terrible and the server migrations have been terrible. I have 6 business accounts that were migrated and all are now terribly slow. Their techs keep complaining that they cannot do anything as the servers are in another part of the USA. They apologize but explain that there is very little they can do. This is absolutely terrible. What a shame. They were wonderful.

662

Host gator is good but sorry to say not best. it get down some time. But Its support service is great. But i think this only for those person who are start site from basic.

Over all good.

663

Hostgator rocks, i have been with them for over three years and during that period all my websites have never had an episode of down time,their support is top notch, there is always someone to help you via live chat, support is patient and friendly. I would reccomend them to a newbie

664

Hostgator is not a very good hosting company which I think they are spoilt for clients. My friend and I started up a website , we paid for the year via PayPal and we hosted our project which were going fine for the first fifteen. Then after the (about) 17th day, we had been suspended for 'using too much bandwidth' when we only used about 100mb for the two months as we hadn't opened up yet. So I was on the phone for a long time finally I had my money returned, but the support was horrible. They kept on saying that you have past your thirty day guarantee, even though I were about seventeen days in.

My friend and I were very upset because our files were also cleared.

I do not recommend this host at all.

665

I've had my personal website with HostGator for just over a year now, and I am pleased to recommend them to anyone looking for a host. In the year they have hosted my site, I have only seen it down 4 times, one time because of my error. The support is ok, but there is quite a bit of room for improvement. When my site was under a DDOS attack, they tried to force me onto a dedicated server plan, which costs a lot more than hosting. Other than that, they've been very helpful whenever I need it. Plans come with CPanel as standard, which is extremely easy to use; even for people who only know how to open a word document or an internet browser. The website builder is amazing if you don't know HTML to make your own. HostGator is suitable for people of all abilities and organizations of all sizes. Their plans are perfectly balanced for only what you would need. The price is outstanding. If you only earned $2 a week you could afford this every month. I've never had issues paying for my plan. Overall, hostgator has to be the best host I've used in the 4 years I've been hosting a website, and I hope to stick with them for a while longer.

666

When I started with them in 2011 ish their support was fast and reliable. Sadly over the 2 years I've been with them, their customer service has gone downhill. Wait times of 20-30 minutes are common and tech knowledge levels have gone down too. Pricing is OK, unless you throw in their (hidden) inode limits which make it impossible to completely fill the space you pay for. They never told me about that upfront. Bottom line - for basic hosting, 1 site, probably OK. Anything more - go elsewhere.

667

I love HostGator, I don't see why there's so many negative reviews. I'm guessing the reviews deal with their virtual servers. If so, I don't use those. I just use their website to host all of my Domains/WordPress Site.

668

I have an ecommerce website with 150 products and it is based. I moved to Host Gator (HG) from GoDaddy because suddenly GoDaddy was unable to keep my site up after hosting it successfully for 3 years (I had not made any major changes to the site when this happened). GoDaddy admitted they moved me to an older Windows server and when they did that, things went downhill. The first HG red flag was when I first moved to them and they forgot to transfer my databases from GoDaddy. My site was up and running with HG successfully for a week, so I downloaded all my files from GoDaddy and canceled my GoDaddy account. My site went down instantly, and I discovered HG's problem. It took quite an effort for HG to get my site running again (several days). My technical person was extremely frustrated with their inability to understand his simple instructions. Everything ran fine for weeks and I was really happy with the increased speed I was experiencing. Then the moved my site to another server in Provo, Utah and the site has been down at least 3 times since this move about 1 1/2 months ago. It was down for 5 days, then 3 days, then another 3 days, and the next thing you know I stopped receiving my emails from my primary biz account (for 6 days). Each time was a nightmare getting the site back up. Each time HG refused to take any responsibility for the site going down--it was my fault because they sent me an email notifying me that my IP address had changed and it was my programmer's fault because he shouldn't have the IP address in the code. As it turned out, because of some database thing, the IP address does have to appear in the code. HG ignored it when I made that comment because then they couldn't blame me any longer. Their customer service is totally frustrating. I still have many of the records to prove it. Their front line (phone and chat) have little capability to do anything. The best they can do is escalate the problem to the back end techies. You can't talk to the back end techies--you can communicate with them through tickets, but they are extremely slow to answer tickets--who can wait when your web store is completely down? The time it was down for 5 days they lied to me on day 1 saying it would be up in 1 hour. On day 3, when it was still not up, the front end guy said, 'The techie (whatever they call them) is telling me it will be up in 1 hour.' I told him the techie was lying to him because he had told me the same thing 2 days earlier. Somehow after understanding I was not going to just go away, the front end guy was able to do something that got me up and running again. I don't have a technical background so I can't recall all the details of the huge string of problems I have had with HG's hosting, but when I say 'nightmare,' I mean the worst nightmare I've ever dreamed in 4 years of being hosted. I honestly can't believe how clueless HG is about customer service. They have a knack for telling you just the wrong thing that tests one's ability to remain calm and collected. The most frustrating is their lies to avoid their responsibilities and their incredible ability to avoid taking responsibility--not even one apology did I receive for what they did to my SEO and reduced visits on my site. I thank whoishosting this for enabling me to provide this review. Hopefully others will benefit by avoiding the terrible frustrations I have been through with HG. I think HG's growth curve is just outrunning their ability to keep up.

669

As a new customer, before purchasing I wanted their service to be tested and yeah they have a coupon from which i get a month of hosting just for $ which is almost free. There were many times i got stuck and neede their customer support ASAP and yeah i got a respond from them which reduced wastage of precious time. Their technical expertise arewell trained that they can solve almost 100 of query. I love their uptime as they offer almost 100 uptime.

670

I really like Hostgator because the price is very low. They also have 24/7 support so I always get the customer support when I want it. I have a website on HostGator and it is never down or crashed. The panel where I can control is also great! I recommend it to anyone!

671

HostGator rocks!!! From there uptime to their GREAT quality customer service. It was simple to set up my hosting and to transfer my domain which they transferred for free and also extended by a year. Nothing but big props to HostGator. I had a problem with my domain last night and they had the problem solved within an hour. If you want great hosting, I think HostGator is heads above the rest!!

672

expensive for the quality they provide and for the market, they always have problems on their servers and have to waste client time for solving issues, support technician are not professionals, and they need more training before supporting clients.

673

Host Gator provides domain registration and website hosting services that are reliable and , their control panel takes time to get used to as its a little confusing for a beginner like me, they are overall a good choice for anyone looking for inexpensive it comes to features, HostGator provides all of the general features we were looking for, including a site builder, shopping carts etc.

The Customer care is good and knows things well and answer my queries efficiently and quickly wheneve I need their has features that cater to both people who are creating their first website and those who have web hosting experience so go for it!

674

I'll focus on the MySQL services they offer. To be charitable, they're buggy. Perfectly simple and correct script syntax fails with absurd errors. Tech support is very slow to respond. Whenhen they do, they merely defend the policies that generate the spurious but paralysing errors. If you need a good implementation of mysql from your hosting provider, avoid HostGator.

675

Hi,

I am using HostGator from the last 3 years. I heard about HostGator in a confrence 3 years back. I was planning to open a site for my company as at that time need for a website for a company was MUST. First i contacted Bigrock (www(dot)bigrock(dot)com), But there customer support SUCKS The features that they provided stinks. I then referred to what my friend said and went to Hostgator(www(dot)hostgator(dot)com) the plans cost my pocket a little bit higher but what i got was-

Super Great Customer Support

My service was so much more fast then Bigrock

Got so many features in the panel/plex

The on call support team helped me to create my website

Automatic Features update (for free)

Thought me new techniques to make my site better Overall if you are planning a website for your business, you should definitely chose HostGator as they will help you in making your online identity the best as possible and they the

676

Our reseller hosting plan in India on their pulzar server and the mysql server goes down dozens of times a day. On calling, they hang up. Support team refused to provide escalation path. Refused to provide uptime data. We have lost a number of our customers already. In process of moving out, but wanted to let others also know.

677

I took the baby plan of Hostgator hosting 6 months ago and its running pretty much faced any downtime. And it is extremely fast is customizable and easy to is chat support is they have solved my every is extremely easy to use and various tutorials over the interweb will definitely help the am using shared hosting and it is going read somewhere that VPS hosting of Hostgator is also very highly recommend Hostgator to new bloggers and companies.

678

I've been using and recommending hostgator for about five years. BUT that is all stopping now. In the last month I have received horrible service from them across several different accounts. I am a web designer and I help my clients with their hosting issues. Recently I've had several sites (each with a totally different configuration - different CMS, everything) become unusually slow. Most of them have recently been migrated to a new server by hostgator. As other reviewers have said, hostgator denies any issues, gives you unhelpful advice, or doesn't reply at all. In one case, they took a client's site offline for 8 hours and wouldn't respond to any customer service inquiries at all. Stay away!! Ignore all the reviews from before 2013 - this company has changed, they are not what they used to be.

679

Our software/webdesign business relies completely on our hosting provider. We have had NOTHING but problems!! HostGator is the WORST internet service provider EVER! 2 weeks ago I received an email notifying me that our SSL was due to expire. I contacted support the only way they allow, through chat. They don't have an account I can access online and renew things like , I was assured by the chat representative that it was renewed. NO! IT WAS NOT! Now 2 weeks later and 6 additional chat sessions later our SSL is now expired, NOT renewed and completely fubar'd!! They have finally escalated it to a higher representative but do I receive a phone call? NO! I have to wait for an freaking email!! This is the worst company I have ever done business with. I would NEVER recommend them to anyone and if I could have given them a -100 stars I would have. They have cost my company a lot of time and money and if this isn't resolved ASAP our next software launch scheduled in 4 days will be in dire jeapardy! DON'T USE HOSTGATOR!

680

Hi,

My name is Geo. Last year i purchased a pachage of hosting from Hostgator for one of my projects. Ofcourse at that time all services were great but this year when i purchased again a pachage from them i was stupefied about their services now. After 1 day in which my site was ok ,i receive a mail from them about identity verifycation. All ok ,i send them the documents requested and after confirmation from them i received another mail in which they 'recomend' me to switch to vps from shared. Why ? Their answer was that my site (a wordpress blog 2 days old) was too much for their shared plans. I didn't even have time to send them a ticket to ask about this and my site was already suspended. when i send them the tickets to answer me why i need vps and provide me with server consum (cpu/ram) on shared, they didn't even bother to provide proof and their answers were sent after 8 or 9 their support was i never waited a day for an answer on any other hosting. Not to say that my money payed for the shared pachage were never refunded!

After this experience with Hostgator i will never buy anything from them and i will never recomend their hosting!

681

I have been a customer for many years with many servers linked to Hostgator. Unfortunately i have been on the receiving end of poor server many times and i really regret having moved my domains to Hostgator. 1. Poor Online Support - takes hours of online support to get simple tasks seen to.

2. Setup of server - be specific because they don't care and set a basic box and only until you are about to loose data over being hacked do they step in.

3. Simple requests are always carried out incorrectly.

4. There is no authority to speak to, so you are always stuck at lower level support techs at best.

682

Another customer mentioned the same thing: The migrated data servers (9/4/13) without any DNS redirects, so I couldn't access the data on the new machines for 4 hours (only 4 hours because my business closed after that; who knows how long it went on for??) Today (9/6/13) the site was online, but anyone wanted to access my site had to supply MY ADMIN username/password. Needless to say, no one could use the site. Then, the site was up an hour or two. Then, back down again. It's been down for over five hours. The bad:

-Downtime is long

-Tech support has no idea what to do (except to say 'I'm sorry')

-Time to fix problems is long

-Online tech support takes a long time (expect to wait 1-2 minutes per response) The good:

-Tech support are nice

-If you call, tech support pick up the phone quickly (but can't do anything).

683

Hostgator god of all webhosting far it concers me, HostGator is a really good hosting site. Easy and fast, with low cost per month, so is very recommendable for those who don't want to spend too much and don't have experience with hosting their web page.

Every when the service is down for some reason, you can contact for assistance, which never fails to do a great job and answer all the questions. Any other doubts with the maintenance of the site, not accesible pages, broken wepage and etc. is investigated to see what is the problem, with a fast response as well.

Would recommend totally to everyone.

At last its awesome, east or west Hostgator is the best

684

They recently switched data centers and migrated my windows server. What a mess. Responses are taking days and service is beyond poor. The server mail works 80 of the time and frankly its a chore to be their customer. Looking for a better solution now.

685

I checked my websites because I had received a call that one of my pages was giving a weird error. Upon checking, ALL of my domains were giving a cryptic error about updating dns, with no other information. I can't get to cpanel, or anything, all of it down. I attempt to contact them with their online chat. At first there is complete deny-ability, they don't want to acknowledge anything. Next, they blame it on my domain registration and dns hosting. I remind them that this has been working as is since 2008, albeit with them changing ip's on me at least twice, which I suspect is the issue again. The 'support tech' just insisted that I 'had' to use them for dns or it wouldn't work. She couldn't explain why it had been working for 5 years without their dns servers. My answer is if you can't even maintain a simple http server, why would I trust you with dns, which my email depends on. Finally after over thirty minutes of this online chat, they finally acknowledge that the IP address of the server I'm on had changed (again??). They couldn't explain why. I asked why I wasn't notified and again, they are clueless at first, then come back and insisted I was notified. I asked how, the support system told me its in their ticket system. I asked how I was supposed to get to this ticket system (there is a link on cpanel, which of course isn't working) when I can't get to ANYTHING. Then they tried to tell me that they had emailed me multiple times about the issue. I asked for server logs or ANY proof that they had emailed me, they were not able to provide anything, no server logs, not even a time the email supposedly went out. So, their final answer to me was that I was supposed to log into some buried website that showed support tickets for a ticket that I hadn't been notified of, and was issued less than a week before the problems (what, am I supposed to log into their system daily to check for their screwups??). This was an absolute lack of communication and nothing but deny-ability on hostgators side. All it would have taken is a simple email from them a few days before the changes and this whole situation would have been avoided. At this point, upper management refuses to address this. I've asked for the involvement of someone multiple times now. I'm blocked on the phone (they refuse to pass the call), and via email I'm simply told they won't pass it on up. They have also not done anything to make this right with me, despite their lack of coordination causing several days downtime.

686

As far it concers me, HostGator is a really good hosting site. Easy and fast, with low cost per month, so is very recommendable for those who don't want to spend too much and don't have experience with hosting their web page.

Every when the service is down for some reason, you can contact for assistance, which never fails to do a great job and answer all the questions. Any other doubts with the maintenance of the site, not accesible pages, broken wepage and etc. is investigated to see what is the problem, with a fast response as well.

Would recommend totally to everyone.

687

As many have said, Hostgator used to be good. We have been there for five years. It is now completely unreliable for a business AND also for email. We have lost emails due to down time, and have had downloading problems. Support has no clue what the problem is. A couple of times, I had to point them to the likely problem, and instead of investigating it, they just accepted it. Gave them several chances but nothing gets better. Don't sign with Hostgator if you need reliability and support. We are in the midst of moving our accounts.

688

I am a current VPS customer with hostgator and have been for the past 3 years, for 2 years prior I was a shared hosting customer. I moved to VPS when my site was extremely slow on hosting, which is understandable because my site is very SQL heavy; it's an educational school with many users at one time. Support:

To be honest, Hostgator support has been friendly and relatively knowledgeable 90 of the time on PHONE or TICKET support. If I get a slower tech person on the phone, I usually hang up on them within 1 minute and submit a ticket or call back; every time I've called back I ended up with a smarter tech support person and every ticket I've ever entered has been fixed within a day. The chat support is where the slower tech employees work, the chat support has never fixed an issue of mine. Uptime:

My site is up all the time, except when they migrated me to a new server. I had a few issues during server migration which took a while to fix but it went up the chain to a person who knew what was going on and it was fixed. Speed:

My sites load very quickly under the VPS plan and the support has even helped me out before in optimizing performance. The hosted plan didn't load so quickly if I remember correctly. I personally feel as if hostgator is the best hosting company for me. I will likely be moving to multiple dedicated servers with them in the next year as business expands.

689

Hostgator are Great simply awesome because not only of their hosting but because of their support also. Yes, you heard correct once i was not able to access my panel they got it fix in just 10 min when i contaced them. Their prices are affordable and my friends it's simply a fast, 99 uptime host so don't be confused just click and grab the service :)

690

Awesome, personal and really fast support, great services and they keep on innovating. Best thing about HostGator is ... they CARE ALOT for their customers!

691

I have been a dedicated server client for about five years now. When we first started, it was great. The service was great, the blogs from the CEO were awesome and everything was well. Then, Hostgator was bought out by Endurance International Group. The server farm was moved and all of a sudden our server would drop offline and experience outages. It was daily, and devastating. They only offered somewhat reasonable tweets as to the status of the service. Their service has been terrible since the buyout. Slow response times, worse entry level tech support and just a poor moral of the company. I don't advise them in the current state, as I am in the process of migrating our dedicated server somewhere else.

692

I used to say hostgator were amazing, however over the last 6 months we've had constant issues and poor customer/technical service from them, mostly with canned responses which do not provide support. After spending countless hours trying to get the issues resolved, we decided to move elsewhere, having been with them for several years, its unfortunate that it came to this. Downtime mostly came in the last 6 months and became much worse since they moved our hosting to a new server, along with this new FTP restrictions meant that it was difficult to upload / download a single file, let alone the 6 file at a time limit they put in place. The canned responses from the support teams got so ridiculous, that when I had contacted them for one last time, specifically saying this is the last time I'm offering the chance to fix everything and that canned responses were not the answer, they gave me a canned response. Maybe it was meant to be a joke, but i'm afraid with 6 month of issues and poor service, that joke ended up being on them.

693

Not the best value for money. For almost $120 u get unlimited bandwidth and storage BUT for 1 domain and there is not free domain for signing up, so I moved to bluehost which have everything unlimited and a gift domain for signing. So far no much troubles except for verification issues and how strict they are with verification and security.

694

Hostgator is one of the worst website hosting service.

It just only talks to give a free domain or the best services. it is very slow . i thought that this hosting service provider (hostgator) would provide me the best h o sting i am sure that my opinion about this hosting provider was totally wrong.

if i would have to recommend any hosting service provider to my friends i would definately not recommend hostgator

695

Each month the server goes down. Normally they find the worst time possible to go down.

They do not tell us what is going own, and do not refund the our loss.

696

I was with Hostgator for about 3 years until I finally switched to a new host this week. I'm in the middle of migrating my site to my new host now. I've had several ongoing issues with Hostgator, including security issues, difficulty accessing my WHM / cPanel / FTP, But most of all the biggest problems, and most costly for my online business, have been downtime. As I write this review, their Provo server is down, which means my site is down completely until they get that resolved. This just happened a few weeks ago and my site was down for an entire business day.

697

terrible , incompetent support, I wish i did not make a mistake buying their service. My uptime is less than 50 most of the days. Stay as far away as possible!

698

I'm a newer customer of HostGator having started using them since I began my new job and that's who my employer uses to host client sites. After I started we migrated everything to a VPS and I have to say I'm impressed. They may take a while to respond to tickets and I've definitely been on hold longer than I'd like but every issue has been solved to my satisfaction.

699

Hostgator hosting has many features but it has taken a long time to setup my account but it has many features as compared to other web hosting service so i have given 5 star in features.

overall its features are very good but its support and uptime is unsatisfyig

700

HostGator rocks because of giving away .in domains compilation with google and ICICI bank to promote business through websites for 1 year. This initiative might help those people who want to try website businesses and boost up their confidence.

701

Hostgator has been my first experience with a paid hosting service and a good one at that. As soon as I published my website and linked the domain (which was extremely fast by the way. It only took 1 hour!), it immediately started working, and only 4 hours later we started getting traffic. Wordpress worked spectacularly with it. I had no problems making any changes or adding any functions to the site at all. It's been 3 months and not ONCE have I seen it down. In that time I only had 1 single problem (I couldn't auto-update or install Wordpress plugins) and I called them, 30 minutes later the problem was solved. And everything for an amazing price! I didn't even feel the money go at all! I can easily recommend hostgator to anyone out there who wants to start their own website, and I can't recommend them enough.

702

Hostgator's plans, support is good but its server response time is slow compare to other.

But sometime its server is down for more than 5 hours.

703

I had heard that they are very good with hosting! so i bought the baby plan during black friday sale for 3 yrs! got it for cheap! but then, all the trouble started. they asked me for verification and i sent them the credit card scan and ID Proof. they said its not accepted so i sent another Govt. issued ID proof. then out of the blue, they send me a mail saying that i need to pay them through bank wire as there are so many frauds nowadays and blah blah to activate my account. that too a minimum of $100. i didnt spend that much for 3 yrs and they are asking me to deposit that amount for 1 yr that too which is non-refundable! why should i?? and when i try to chat with them, they say this is all we can do for you and nothing more so please cooperate!! i have never had such an experience with any of the hosts before!! i thought HG was nice! but they are some money sucking suckers @$@$!

704

Having been a customer for over 5 years I was one super happy customer but now I am complaining like crazy . I truly depended on their support but their support desk has gone down the tubes. Chat wait times I have encountered are 18 - 30 minutes before most I ever waited was 5 minutes and to solve a problem, it was usually done same day 20 minutes but they always solved m problem. Now they take for ever to answer and they don't answer the question I gave them.

Specifically on my last call Wait time on Chat was 30 minutes. Tried twice I gave up and submitted a ticket.

24 hrs later ticket never answered otherthenm the automated one that said nothing.

Next DAY Went back on chat . Wait time 6 minutes to get password reset. Then the reason I went on was to chg disk space for one website. I get a password reset because no one can tell me why password change. I use roboform etc so i know I did not change it. But I get it changed and I go to use a command I have been using for years and command does not work. 30 minutes later or whatever time the support person doesn't tell me tells me I can't use change disk quota command anymore but instead they told me some other way to do it Not the way i wanted to and have been doing it for years. so I specifically asked why not. Is the command broken? . Why does it not work and they would not answer. It was worst call ever in years and years. So instead of me being able to get a password reset 1 - 2 minutes and a disk change- 30 seconds, it took 2 days, A ticket that was never answered (until a day after I did the chat call on day 2) and over 30 minutes on a 2nd chat to get at max 5 minutes of work done. I look like crap to my customer because I couldn't make a change on same day On top of that I have no idea why my password stopped working in the first place. It was never explained. or a reasonable answer given like they use to. The support provided which was normally a 5 minutes call was not. It was horrible horrible. I hope some one fixes it as I use to give 's and rave about support now its a 5. Something has gone horrible wrong with Hostgator support desk.

I can't recommend them like I use to because I need to see better support because that makes all the difference.

705

I have been using Hostgator for more than 4 years. They use to offer very good customer support but now are too big for their own good and one problem here or there does not bother them that much. I have recently purchased two new packages. I had problems every time. First my usal account was compromised when someone got it and damage our databases. The password to Control Panel was complex but I suspect their security is not too good. 'You will beed a web person to sort out this mess' said the customer support person after waiting 30 minutes and spending almost an hour with them chatting on-line.

When I got the new packages, I inmediately got something up to create a new site. One day after I got the first files, Hostgator cuts the service to display an 'under maintenance' page. I thought hackers go in again but the service was discontinued and I am still trying to find out the reason. After so many years with them I expected a better treatment btu after all the problems I had - there is more that will not fit here - I can only say: do not use Hotsgator. I suspect security is low, you may lose all your work and customer support is bad.

706

Have you ever got response within 2 minute from any hosting company after making a complain. I have got it. I love hostgator, because they help you always to sort out all your problems. Not only support, they provide excellent service like 99 uptime. Give you adwords voucher. Site builder, FTP, file manager at one click. They also support wordpress. Hostgator is all in one hosting service for me.

707

HostGator like other hosting companies sometimes has its 'offline' times but they sure know what they are doing. We have been using it for some years as web designers in South Africa and we have grown to really trust them with our hosting.

708

Host gator is not upto the mark ,since some features are missing like FTP access and recently i have faced slower website loading which was damn frustating since i update my site daily and to check my final results it takes huge time which inturn leads to time wastage and host gator provides less features in comparison to others,hence buying domain from other domain sellers and buying webspace from others would be a great HostGator service is average.

709

Before I came to Hostgator, I want a high quality web service. After I came there, I see that, Hostgator is the best one. It makes my website run really much faster without any down time. Their support is good, any problems serve really quickly. I think this host is suitable for anyone because of their pricing. I am not an expert, but the service is suitable even me. I prefer Hostgator. In one word, wonderful.

710

When I first joined hostgator about 5 years ago it was excellent, I have both a baby account and a silver reseller level account. I had no problems really in 5 years other than an occasional wordpress plugin using too much CPU but hostgator would contact me and I would sort it out.

Something drasticly changed about mid year 2013 when the support side of things went to complete shit with hostgator. I used to be able to get them on the phone or jump into chat support and sort any issue out Now it takes 20-30 minutes for them to come onto chat support which crashes at least 80 of the time so you have to wait another 20-30 minutes to get someone and hope that the chat wont crash again and then they finnaly do come on they want nothing more to get off the chat and make you use the support tickets which can site for days without anyone replying and when they do reply its a short reply that does not address the questions or issues.

ALso rather than alert you if theres a problem on your account they now choose to block your domain, this is unacceptable if your a reseller and you find out from your clients that their entire domain has been blocked for no apparant reason and then you discover a short support message that simply tells you your domain is blocked for using too much Over the past week all domains (70 odd) in my reseller account are having constant slow loading and connnection issues, not a single domain has had a problem for almost 5 years but suddenly all of them are and hostgator support can only say you have too many wordpress plugins, install caching and remove unrequired SO they claim that suddenly for no reason sites that have functioned as they are for 5 years have too many plugins and require I recommend anyone thinking about a new hosting account to avoid hostgator and the other hosting companies associated with them such as bluehost etc as they no longer care about you or your Absolutley terrible service and terrible

711

I have been with HostGator for 3 years. They started off very good very quick on chat support almost no waiting. Now you will wait a min of 20 minutes and what should be a short conversation will take for ever as they take 5 mins answer you when you reply. There support tickets take 24 hrs to reply

712

HostGator has been a leader in the hosting industry for years now, which is why I expected a great experience with them. Those expectations were not met. Everyone flocks to these industry leaders because they're big companies and people figure bigger is better. Personally, I've been through many different types of hosts, and the best experiences I've had were with the really tiny companies with only a few people running everything. I feel it's that way because the small companies desperately want to keep every customer they have, so they try to tailor the experience more towards those customers, and are able to look past 'procedure' every now and then. HostGator cares deeply about its procedure, and not so much about its customers feeling comfortable. I ordered they're most expensive shared hosting plan, because it had the most/best features. For the first day, everything worked fine. I was in cPanel setting up FTP and email accounts, waiting for the ability to update my nameservers. The very next day, I was unable to login to cPanel or their Billing control panel. As it turns out, my account needed to be verified. I tried replying several times informing them that I do not have a government-issued ID and that I do not feel comfortable doing business by phone. All I got in response was the same email over and over again, asking me to verify by phone or with a government-issued ID. At this point, it was already days later and since I couldn't login to cPanel, I had already ordered hosting from another provider and decided to cancel HostGator. I put in my request for cancel, and got a reply saying there's no need for me to cancel, since all I have to do is verify my account. Again I replied that it's not possible for me and have not heard back at all since then. HostGator is a leader in the industry, which is exactly what gets them a failing grade in my book.

713

Slow server/response time, bad customer support, a lot of downtime lately. Children handles the support. I can't believe a good company like this ended up like the worst host ever. Blacklist this joke company!

714

Servers are OK, but the support is almost the worst I have ever dealt with, very slow, with problematic billing console.

715

HostGator is the best shared hosting provider. I hosted all my sites on HostGator, and I am a very happy customer . I highly recommend using hostgator They provide unlimited disk space and bandwidth. My site never experienced any downtime, and is fast loading with their powerful servers.

716

Hostgator used to be great, a few months ago they migrated their datacenter to Utah, ever since this occurred its been nothing but OUTAGE AFTER OUTAGE. I used to recommend hostgator to everyone, now I RECOMMEND YOU AVOID THEM.

717

hostgator is good quality service at low price i was with 1and1 since a year ago for some reason i decided to joim hostgator

i am a webdeveloper was searching for good and honest company they are much suppotive as well i will invite my friends too thanx hostgator love

718

Hostgator has been a positive surprise after a terrible experience with another host. I haven't had a hosting related problem ever since. Support might be a little slow to respond but in return they are knowledgeable, efficient and friendly. The technicians at Hostgator really know what they are doing and helped me fix problems that were mostly caused by me. They transferred my domain for free, the process was easy and quick. Even though Hostgator may be a bit more expensive than other hosts, the uptime is over and the speed is great. The quality of their services is absolutely superb. As far as shared hosts go, I feel very happy with Hostgator.

719

HostGator has great support but they have few downtimes and the upgrade for shared hosting is a bit slow like for And few 'slow' times but the overall review is great.

720

I love HostGator because is simple, affordable and it's reliable.

First time found them i enjoyed the hosting plans that are flexible for anyone. Also i appreciate the support, when i asked i got an asnwer and healp me to solve the problem. One thing that i enjoyed is the Cpanel included with Softaculous included (easy install for scripts). I'm satisfied and i recommend it. As negative, there are times when servers are overcrowded, but that depends also on the hosting plan you choose.

721

From the day I decided to move my 60 sites to hostgator I have been disappointed. I picked them as a host because they said they would help facilitate the move from my other host and they seemed to have good packages. They started off our relationship by sending me all the wrong account passwords and logins. Then they proceeded to move the domains but leave the SSL certs behind (had clearly requested this) Then finally when nothing was working properly and I said I wanted to cancel they assigned someone to fix it. Each time there was a problem I spent hours (no exaggeration) on the phone trying to get things resolved. The only person that really was helpful was the cancellation department. They seemed to have the power to push things along and get things fixed. Finally everything seems to be up and running but people continually have email issues. Most of my clients are moving to other mail servers now. Two weeks ago I had to transfer my final site left on my other server. They still haven't gotten it right! I have spent at least 10 hours on the phone trying not to scream at them. Their system is messed up. They keep putting you on hold, takes hours to get to a supervisor and then they just put you on hold to review the ticket AGAIN! They assigned an IP address that wasn't routed to my server, not once but TWICE and then had to assign another one which still hasn't resolved. Are you kidding me? I would never recommend them.

722

I don't like HostGator service, I recently purchased Hosting from HG, installed WordPress, with one sample post and single page in wp with default theme the HG Server is down which is very frustrating moment for me. Even when I use the chat option HG Chat features say wait for 30 minutes. Why!! I wait for 30 minutes!!!

723

I pay top dollar for both a business and personal plan with Hostgator. The hosting is expensive and the reason I paid more is at the time they were the best out there. After using them for about 6 years they made some major changes and started using another data center and since that time it has been horrific. Constant down time that sometimes last for days at a time. Hosting is not rocket science and a site should never be down for days or realistically even minutes. Load times for sites that would normally take 2 seconds were taking 30 or more and timing out constantly as it appeared they had overloaded servers that were spamming and bogging down the system. Many times I would try to load my sites and get 404 errors or other errors that if a customer sees makes your site look horrible and obviously causes tons of lost business. These types of constant down times will also affect your sites SEO greatly so that is another issue. If google goes to spider your site and there is a 404 error constantly it does not bode well for your SEO. In the last 4 months or so I have sent in at least 30 tickets for help and the 5 years prior had done maybe 5 just to show where they have gone. Today as an example all my sites are down with 404 errors, no cpanel, no answers on the customer service phone and live chat just disconnects you after wait times of 25 minutes or more. I did another ticket today (Monday) and all I got was 'we are working on this, sorry'.

I encourage anyone to go to sites like isitdownrightnow and you will see dozens of postings about these recent issues. I normally never write bad reviews but I feel people should be aware of this major problem. Many reviews on here seem scripted but I can assure you this one is real.

724

I went from telling people to how great the company was, to then getting a run around with getting sites banned for cpu usage.

Then to delete complete sites to getting the same run around. Sites have been down for over three days.

I should have switched compaines as I thought of two days ago. What went wrong with this company???

725

I chose HostGator because it had good reviews. For the first 24 hours, those reviews seemed accurate. Not knowing a lot about web hosting, I sat down with live-chat support for almost two hours until I grasped everything perfectly. This was one WEEK ago. I emphasize this because since then, I have not been able to use my account. Why? I wake up the next morning and I have a support ticket in my inbox that says that I now need to send them over a picture of my driver's license or Passport. Just that and nothing more. I try to log into my account, but my password doesn't work. I try to reset it, but the new passport doesn't work either. After several attempts, I finally get into my account only to find an error message 'You have a billing issue (the requirement for personal verification) pending. E-mail [emailÂ protected] for support.' It took me a few tries but I finally realized that my account had been LOCKED DOWN. They locked down my account while asking for verification. They let me use the site for 24 hours, they let me talk to customer support for 2 hours and get everything just the way I like and then they lock down my account without a hint. So, I had only one option - reply to the ticket for verification. However, not having a Driver's License nor a Passport, I asked if I could use another kind of ID. This is where everything went wrong. It took them 4 DAYS to respond. Yes, that's right. A web host that honors itself on its uptime let my account remain locked down without a response for 100 HOURS while nothing in the background was even happening. I finally received a reply telling me what to do, and I did it. After that, I waited and waited for ANOTHER 3 DAYS before another reply came in. They wanted clarification about the ID, so I sent it in. After waiting another 2 days, I decided to edit the ticket to say that whether they accept the ID or not, I want a full refund. Hazza hazaa, only 12 hours after asking for the refund, I received it. Thank God. I have absolutely no idea why I was treated this way, but it is beyond unacceptable. HostGator is in dire need of reviewing their verification/hiring policies. But either way, I will NEVER use their services again.

726

I wish that i had known that hostgator did not respect its I wish i had known that hostgator doesn't care that your a client, but your a number to They have ignored a lot of my support queries which is very worrying, and the servers are overfilled - Load levels are always high on the servers. Host gator always treated me like a number via support ticket or email ( thats when they did reply ). They also have a strange billing policy - If your american your account can out of date by up to 6 months. However if your international and from another country well - If your away from the country and don't pay your bill for 2 months you get disconnected without phone call, without notice ( only one email ). The live chat support is very arrogant, if they don't have an answer they simply just tell you to visit their website which is downright shocking and rude. I would not recommend hostgator to anyone, once upon a time they were a nice webhost and they treated you like a person - Now your treated like numbers its disgusting. When you buy hosting you dont want to be treated like another customer, like another number signing up. You want them to treat you as a human being, a person - a client who is making them money. Hostgator has no respect for its customers.

727

do not ever host your site at hostgator, when your site will start getting 500 users per day hostgator will make different excuses to disconnect your database to force you to buy a dedicated server, few days ago hostgator disconnect my server and warned me to buy a dedicated server or they will perminetly remove my database, i suggest you to join if you want to host anything

728

Hostgator rocks, i have been with them for over three years and during that period all my 7 websites have never had an episode of down time,their support is top notch, there is always someone to help you via live chat, support is patient and friendly. I would reccomend them to a newbie

729

I have been a HostGator customer for about a year now, their hosting is pretty good. Uptime has been great, my account has only been down once, but was quickly back up. Their support is friendly, and helpful. They can't help you build your site, which is fine because they're for hosting not site building - but they do offer tools like Weebly and wordpress, which are both easy to use. I had a lot of questions when I first signed up, but when I talked to their chat support the agent was very helpful and gave me a lot of good links to look at later. I love their support and don't have any issues with them at all. I recommend their hosting to everyone!

730

I was using hostgator for many years and I was so happy but I can't believe that their support is going down. And even it is terrible support in this year (2013), you have to send many tickets and wait for many days to get a reply sometime. Other simple or normal tickets will take more and less 24 hours for every response (it was 1-2 hours in 2009-2011)

731

I wanted to love HostGator. They are right down the street ( literally) but I can't. I signed on with HostGator and moved my domain name to them as the registrar at the same time. I've had my email managed via Google so I did NOT take those services.

I tried all their tools but could never get the Visual Site to actually load my site. I fooled around and just posted something via the ftp access.

The following year, I received my hosting and domain renewal which I paid. I decided to try a new site with the WordPress option. I picked a theme, it set itself up .. all was happy. Two months later, I received notice that my EMAIL through them had been hacked via the WordPress. It took me escalating to a supervisor to get it through their thick skulls that I did NOT have any email hosted via them and if they were allowing spoofs of my domain using their this was unacceptable and they should just turn off the email functions. They finally did. In the meantime, I took the site down in frustration. Fast Forward 6 months ( and no site up due to other issues).

I received my second years renewal, I paid it. Imagine my horror when my domain name lapsed. It seems they changed software and some people just 'got caught in the transfers'. Due to the lapse, my email was down and I lost a business deal that meant alot to me. It took 5 days to get my domain names straightened out. I left hostgator very unhappy.

They seem to be an ok host but can't manage the domain name registrar portion of their business. They accidentally changed my MMX records 4 months after I renewed my domain. Why ? Because they couldn't find my host account anymore so they just assumed the mmx records were wrong. They are probably best for someone who has more patience than I do but not for beginners. I hosted my own site for 13 years and this was my first hosting experience.

I have friends who use them with no issues.

732

HORRIBLE! In the last 5 months our servers went down at least 4 or 5 times. One time the servers came back up and our site was destroyed. Luckily we had a backup. Wait time is tooo long and customer server is a joke.

They did give us a uptime credit every time but our losses out weighed that.

733

Before I chose Hostgator I did my research to make sure that I was selecting that right hosting site for what I was going to use it for. After months of research I decided to go with hostgator, 1 1/2 years later I'm still glad I did. Especially with them having a partnership with weebly, this has made it very simple when it comes to building your website. Hostgator support is extremely helpful as well. When ever you have a question you can easily connect to support and get answers promptly.

734

Was with hostgator since 2006 and paid 6 months ago I had problems online with paying monthly, so just paid for the year. We recently decided to switch to GoDaddy as their hosting is very inexpensive and we have most of our domains/sites with them. After many emails from are you leaving, rate us, etc., I had asked about our refund. After paying $ we are getting a $ refund as they are withholding our extended term discount. What? We were with you for a very long time. I guess its a good way to keep in business by not refunding your 'leaving' customers properly. Glad we went with Go Daddy!!!!!!!!

735

We have been with Hostgator since 2005 and use them for our web design clients as well, they are the best out there bar none. In almost a decade I have rarely seen any downtime of our website or our clients' websites, Currently support request responses are a bit longer than they used to be since, but if a ticket isn't answered in the time I need I just pick up a phone and call and get the problem solved almost immediately. Hostgator is highly recommended for quality hosting.

736

Hostgator is a good hosting provider if you stay long with them. it offers nice hosting pans which you can choose depending on your website. The have a fantastic support system and I highly recommend hostgator than Godaddy. They have have handled all the problems of their customers and help them at each and every stage. I would refer hostgator to my friends and the people around me.

CONCLUSION :

Hostgator Rocks

737

I have this company for 4 months and am not satisfied with their service on up time at all the time i have to contact them to fix problem.

738

the reason due to which i like hostgator is ... before years i think i ws searching for a cool web host bt i was not able to find 1 then my friend told me abt hostgator first i thought it ws like the others bt i was wrong this web comp is dont damn care if i get free domain or not through this review bt i wnt to share my review with uptime nd its staff really sucks bczthey helped me many times instantly nd ofcourse i wl recommend this to my friends ... long live hostgator :)

739

Hostgator is one of the best and trusted hosts available on internet. Support, Features and uptime is amazing. It's affordable too.

740

I have been using Hostgator since 2013 . Everything is perfect in Hostgator , they provide best Support .Works very faster ,they provides easily manageable cPanel and additional features .

741

My name is Ani Ahmetaj and I have been using Hostgator as my hosting provider for over 4years. In this time I have also used other web hosting providers for different websites I have worked with and I have to say that until December 2013 I was extremely happy with their hosting. In a period of 4 years my website went down just once and the issue was fixed faster than expected. Whenever I needed help from them they were always quick to answer with useful tips and information. Their hosting could be considered the best until December 2013. In December all the websites I hosted at Hostgator were hacked. The brought the websites back up using their backups right after I reported but my websites were hacked a second time soon after. They fixed it again and I changed all my password to find out that 1 website, not all of them anymore, was hacked again in January 2014. After the last website was fixed I haven't had any issues with them. The hacked websites were marked as malicious websites from google and antivirus softwares and it would have cost me lots of customers if hostgator didn't perform their server scan for malwares and remove the threads. Everything is fine now and I'm happy to be a customer of HostGator.

742

I wouldnt recommend HG reseller service at all. The server performance is just mediocre; downtimes everyday, and hurtfully slow. You will get more value for a PRO shared account in other hosting than from their reseller account that cost twice. I have been working with quite a lot hostings, and HG is by far the worst in performance. Apparently Im not the only one that thinks this, you will find all kind of complains about their services around the web, and here too. I wish I read those complains before.

743

I have several complaints with hostgator. I signed up with hostgator because of their price and a few good reviews and ratings. Do NOT be persuaded by these misleading reviews. I am not a single site owner - I own, maintain, and design sites for several clients, so my knowledge of webhosting is probably higher than most other First, I setup my account and spent a full day transferring several sites over. The next morning, I get an email saying that they need me to fax over copies of my credit card and ID. I completely understand the need for this for security and fraud protection. However, 3 hours after sending me this 'warning' email, they deactivate my account and my email (after only 3 hours notice!). So, as I had left for vacation that morning, I was unable to do this immediately. I asked for 24 hours so that I could go to my hotel's business center, but hostgator said 'no' and everything had to remain 'suspended'. So, for a full day, I had no website and no emails. If you run a business, you know how debilitating this is. I found this unacceptable, but was stuck with Second, I found hostgator's service to be extremely slow and poor. I have several sites, and any that use hostgator servers perform much slower than my other sites. Also, hostgator may seem cheap, but their LOW price plan does not support some very basic features (so, your server may be lacking some items that you 'assumed' were included). I had to get the 'next level' up in order to have my sites running correctly. And finally, when I asked to get some items resolved, and threatened to cancel my account ... they stopped answering my emails and cancelled my account (without any confirmation or verification). Their solution was not to try and fix a situation ... but to just get rid of a customer. I found this absolutely disgusting. Luckily I had everything on my server backed up and was able to switch to someone else (otherwise I would have been STUCK with them).

744

Do not use hostgator. Their customer service is unbelievably poor. They act like they don't care, keep you on hold forever. We purchased a dedicated server with them and its been a nightmare from the beginning. Now we have to cancel it and move to a better provider.

745

I'm not a techie, I just married one. But I do love starting new websites and try not to ask the spouse for help any more than necessary. I have found HostGator's support to be fast, friendly, and doesn't lose patience with me over dumb questions. One very helpful gentleman actually created and uploaded an .htaccess page for me when couldn't i figure out why you can't get to my index page just typing in my domain name. The plans are also very affordable and flexible - I don't have to worry about how many domains I have on the account or how many websites I have going, for $15 per month. And I know that if I needed it, there are higher-tier plans available, so I don't anticipate needing to switch anytime soon if I invent the next Twitter.

746

I've been with hostgator for about 6 months now hosting my personal web-sandbox site on their cheapest plan. So far it's mainly been a breeze having my website with them. I haven't had any trouble with my site so far and haven't seen very much downtime. The only thing I could negatively comment on is the pricing. It's pretty expensive if you're just looking to host something personally which won't get many views but if you're buying for a large company the expenses will be fine for you. Hostgator is simple for people who have no idea what they're doing. They provide easy to follow tutorials and have built in features like a site builder. I'd mainly recommend hostgator to small businesses to host their site or people who are hosting a personal site but just want that little extra guarantee of excellent support.

747

Hostgator is a good hosting package in somebody can spend a little more than expected on other sites than it is a good outfit to go with having highly scalable servers,dedicated customer support and more.

Also having toll free no for US customers with there business hosting would recommend it to all my friends.

748

I have been hosting websites with Hostgator for about 7 years now. The last couple of months my sites have been going down multiple times everyday with a 504 Gateway Time-out. Whenever I call support I have to wait 30 minutes to talk to someone and by then the site has come back up. I am extremely frustrated with Hostgator and their poor customer service and poor service. If this is not resolved within 24 hours I will have to jump ship to another host and say goodbye to Hostgator forever.

749

I've been with Hostgator for a little over 2 years now. First year was great. Fast speed and great customer service. I'm not sure what has happened to them over the last 6 months or so. There has been 3 separate outages, two of which were down for several hours. My speed has also decreased dramatically. I'm running WP and WP super cache and still it's just slow. I'm scoring well on GTMatrix. Seems to me this all stems from when they moved their data center to Utah. I'm in Kentucky so many distance has something to do with it. Whatever the case it has been extremely disappointing and frustrating. I'm now looking at new hosting providers. I am sick of them. It's that bad.

750

Hostgator is completely rubbish do not use trying to get hold of them to install ioncube loaders when they should of already enabled it on their side means their unorganized crap comapny im going to bluehost

751

I have been with Host gator since 5 support and from 2013 last by frequent support is also not so good as in the

752

I've been with HostGator for about 5 years. Like many others, I agree their service has become terrible recently. Hold time for online chat or phone takes forever. Their staff have bad attitudes and don't care about customer service. Our dedicated server was recently hacked and spam emails were sent out. HostGator didn't even notice it. It wasn't until our IP was blocked for spam that we began to investigate and getting support from HG was like pulling teeth. NO phone support was available, and online ticket responses took 24 hours per response. They refused to offer any real solution and we are forced to move to another provider.

753

I've used host gator with one of my websites, though support is good. I Dont think i'd want to host there again for three reasons.

1- my clients are in europe, and hostgator do not possess a datacenter in europe which causes delays in connection

2- The fact that they do not offer a free domain upon registration

3- I've seen slowdowns in that website and the support staff didn't really know what is the cause of it so i had to move my website to a different host and voila problem solved.

754

I found the website really useful and all the features are great, they handled my problems fairly well. I would recommend hostGator to anyone because It's just what people are looking for in a hosting websitE, they also have the low price. They also have the highly reliable technical team 24/7. They help you 100 percent of all your technical issues including your website.

755

I've been a customer of Hostgator for over 7 years and I wouldn't use any other company for my business hosting needs. I know they offer excellent products and service as I've tried a few other bigger companies and their service was not a patch on the support you receive from Hostgator. I run a VPS though them and have adequate control which I'm very happy with. Support can sometimes be slow by ticket but live chat is available for urgent issues.

756

To be honest I've been hosting forums for around 5 years now and I used so many web hosting companies and at this moment in time has my best review at the moment, there support is great via live support chat but when e-mailing them it can take up to 24-48 hours to get a reply back. I am hosting with HostGator and the performance and features are amazing via he cPanel.

757

HostGator rocks! I think it rocks because it's fast, cheap, and easy to set up and has VERY fast time to respond to my support queries. This host is suitable for ANYBODY, that's right, I said ANYBODY. The only technical expertise you need is HTML, unless you want to use the Website Builder! I wanted to know exactly what I know now, it's so easy to set up. Yes, I would definitely recommend HostGator to friends.

758

Hostgator is a good hosting. Support

The support is knowledgeable but it takes a long time before they reply to your question which is why the rating is 4/5. If the support was faster i would rate it 5/5. Pricing

The cost for basic featured hosting is much higher then other hosting companies. For better features the prices are so over priced it would be better just to switch hosting. Whats good is there is monthly billing for people who can't pay for a year. Uptime

The uptime is pretty good and i haven't seen my previous website go down at all but according to others the websites have been down for a couple of minutes. Control

The Cpanel is very good but is very basic and has no customizations made (which doesn't matter that much but i do not prefer the standard look). All it has is a custom banner and background, which is nothing compared to site5. It has some good features like Attracta. There is a lot of advertising which are within sections of the control panel, so you might click on it to see what it does but it will basically ask for money for full features. Overall

Overall Hostgator is a good company and is worth it if you have ENOUGH money for hosting, the basic plan isn't to overpriced. Although hostgator is good i stopped hosting with them because i had no spare time. After i had time again i didn't want to fork out to much money and switched to Arvixe because it was cheaper and same features. My Experience

When i first bought hostgator they helped me with everything. When i got a new domain name they helped me, and throughout my journey with hostgator i haven't been mad once (okay maybe once a month when I was billed). I had to much work from school so i stopped hosting because i wasn't actually working on my blog.

759

I've been with Hostgator since 2007. Until 2012 they had good tech support and uptime. But since then, their support is bad, wait times very high and downtime has increased.

I have a reseller account and can't afford wait times nor down times, so will be moving my account to another host. You think when they grow they can afford to provide better Hostgator it's the other way round!

760

I have been using HostGator web hosting since 2007. From 20 I'd give them 5-stars! Now, 2014, I give them 1-star. After Endurance International Group (EIG) acquired HostGator in 2013, my sites were moved to the Provo UT data center. In August my site went down for 2 hours due to a network switches failure. Sure, stuff happens. Once is no big deal. But unfortunately for me it continues and my site has been down several times since then. This is not acceptable.

761

Up, down, up, down, up down.

Lately it seems that the down is becoming more and more frequent.

Waiting for a response now from their support people. We did receive a notification that the servers are going to be restarted between 2AM and 4AM. It's down now. Maybe the time zone they meant was Okinawa? Totally unacceptable.

I'm still trying to develop my site. I have very little time that I can actually work on it and when I can't access my site 50 of the time that I have free Would I recommend them to others? Absolutely not.

762

I can stand it anymore. I had hostgator for 3 years, it was good before, but from last summer hostagator just ruined reputation. My web was down I would say 7 times for at least 2-3 hours. Technical Support during this period usually doesnt work. So what can I say?! Never ever again, run away from hostgator!

763

is not user-friendly. Their email portal is very base and it's difficult to send a professional email. They made several mistakes regarding my hosting and ultimately sold my site in error without my permission and without contacting me. Also, they refuse to contact me regarding this error and I am having to resort to legal counsel to resolve the issue.

764

I found the website really usefull and all the features are great, they handled my problems fairly well (have ) I would recommend hostGator to anyone because It's just what people are looking for in a hosting website :) and let's not forget the low price :D

765

I faced two network outages within a month and my clients stopped working with my company because of these outages. I strongly recommend you to stay away from HostGator. Their uptime is way below average.

766

WARNING: All reviews of this company more than a year old should be ignored. Last year they were purchased by Endurance International Group, who subsequently migrated most customers to a new data center. Those good service and reliability reviews you are reading are not applicable to the new hardware or company you are dealing with. This is Hostgator in name only. Endurance bought the name and cut costs across the board resulting sluggish service, software bugs, long customer service time waits, and regular downtime. I host Public School District Websites, eCommerce Web applications, and many back-end services for a security monitoring company. These can not go down, and the second they do our phones blow up. I was forced to move all my sites to Firehost, who have yet to go down. If you can not afford downtime, expectantly during a weekday (when they love to do maintenance), do not use Hostgator.

767

I had a problem with my website (it was down reason: DDoS attack)

so i contacted support it took a few minutes before they responded but for the rest it was a really good month of webhosting

they had just the regular features you have at almost every webhost and the uptime was good except for the DDoS attack

but all in all its a really good webhost

768

i like hostgator because it is really cheap in costs and is very supportive in all kinds of manner. hostgator is one of the leading websites in providing hosting and i like hostgator because one time i was on a free hosting site and they deleted my content for they told me that my site has inappropriate content and they deleted some of my main files and so thats why i shifted my hosting from 000webhost to hostgator and then there were no such issues they are still good and responsive in any kind of help i require i didn't knew how to host a site but by visiting hostgator once i got to know every thing about hosting and vps servers and dedicated servers and other stuffs. At the end i would always like to thank hostgator for still providing me hosting without any issue so far. It is a good site for hosting your web for they offer complete comfort.

769

Been building websites since 1995 and during that time used quite a few hosts. When you get a bad one, it can ruin your life or your business quite quickly. That said, Hostgator used to be my favorite. I stayed with them for many years, but I'm leaving now. Ever since they were acquired tech support and quality has steadily declined and has gotten so bad that it takes hours and even days to get help even in urgent situations like slow load speeds of a minute per page because the site is overloaded or no email. I'm leaving and taking all my clients with me. Sorry to see such a great company get so bad. I used to be a raving fan.

770

i have baby plan with hostgator since 2012. i am fully satisfied and one thing i like the most is that thay give free whmcs key for their clients.

771

HostGator provides a good service ,it gives you reply instant solves your problems through live chat and provides you your cpanel instantly when you sign up for a plan their server is also good. Even if you want to cancel a plan they reply you instant and their discount coupons they are also nice they help you to save your important money.

772

Its best hosting service so fast, up time and some other features like support, vps and hosting too good. my friends also used this and they also refer to me about their product and services are excellent.

773

Dear Friends, If you are thinking to use the Hosting Services from Hostgator provider then you will get a horrible experience with them specially with the website related to badabase. I have always notice that there data base server get down for 2-3 minutes in every 1, 2 ,4 hours and sometimes in 1-2 days. It will show you following message like(error Establishing a database connection) In Reply they have mentioned there server are slow and in there Ticket: IKJ-9. below is the hostgator reply(As per your mail we had checked your account and we are sorry to inform you that we were experiencing MySQL issues with the server. As it is quite unfortunate the issue was caused due to some of the accounts in the server which were abusing the resources. Currently, our monitoring department is continuously monitoring the users and are suspending them, do verify the MySQL threads which is quite normal now. As our monitoring department is working 24/7 to detect such users there is no need to worry.) Ticket [KHX-8] The problem becomes worst when they have block my website without early information to rectify the website and send me a simple mail to remove some plugins and script. It was strange that i was not using any one of the mentioned plugins and scripts by hostgaotor. Hostgator is saying that my website is creating load on there server and it was again socking for me that 40-50 pages of my website is creating load on there server. I have call the hosting provider and talk to them almost hours to resolve the problem but there management is so poor that can't connect my call to there senior officer or admin team as they are not available. It's show me Very poor management of Hostgaor serivses. Moreover, when i have asked them to tell me the specific reason for blocking the website . they told me same global answer. They have restricted my website on high priority but did not rectify it on high priority. I have bear more lose due to it. Now. i have decided to change my hosting service to get better service. Guys do not go for Hostgator it is a horrible nightmare.

774

Unlimited Disk Space, unlimited bandwith, easy control panel, 100$ google adwords wait? 100$ Google AdWords Offer?

This is an amazing idea, it look's pretty appetizing for those who starts their first webpage. I will considere their offers in the future, their reputation is good over the webmasters and their offers are great.

775

I used hostgator to register a domain (because they were anti-SOPA), and after I signed up I found out I'd been shoved off to a third party affiliate, which resulted in their customer support not being able to find that I have an account with them, so they couldn't help me with any problems. When it came time to renew my domain, it gave me errors when I attempted to pay. Hostgator told me they couldn't help, and that I should just wait for my domain to be deleted, and then re-register. Several months later, my domain was deleted and back on the market (luckily it wasn't snatched up by someone else). Needless to say, I registered it with a different company (for way cheaper too).

776

HostGator delivers poor customer service and zero customer satisfaction, stay away. I host several websites and they suspended my account due to an electronic billing error on their end that showed me owing 40cents. I had paid my invoice 10 days before and my PayPal transaction ID matched the toal invoice sum and they still denied the error and suspended all my business websites completely unreliable, waste of time and zero customer care, had to wait 20 minutes to chat to a representative, no apologies were presented and no fix or answer either, claiming they had to wait for an audit.

777

If you are going to do anything on your site, stay away from limit cpu usage (bad) but rather then throttling down the take your site offline. In reality this means your site becomes more popular and they immediately shut you down. We were running a wordPress site, not very big, for a church. Traffic ramped up before Easter - more than double, but nothing crazy. The informed us we had an issue thru 2 cryptic emails and then shut down the site for 4 days. Changes requested were always done within the hour during waking hours and than it would 4-12 hours before they 'reviewed' the site (usually after spending 1/2 hour waiting for 'quick support and the phone number never worked)...

They are now owned by Endurance International Group which owns a host of other hosts such as bluehost and

778

I have been with Hostgator for about 8 years and for about 6 or 7 of them they were actually really great, responsive and reliable. However, the past year or two their service has gone down the toilet. Their support team takes forever to respond to tickets. I purchased an SSL it took them about week just to acknowledge the request then about another two weeks to have it installed. Their service has been very sketchy as I had a Dedicated Server with them, at the end of the year of 2013, they had an outage that took several hours to be restored then 4/16/2014 they had an outage that lasted for over 30 hours!!! Mind you, they disabled chat, wouldn't answer phones, updated the forum about 7 times with a pre-canned message that simply said 'we are working hard to restore' the same with social media. Then once they restored the service, they had the audacity to send me a warning as first email stating one of my client had a malicious script injected and it was my responsibility to monitor. They didn't say ANYTHING about my 30 hour outage, most likely they were mad that I berated them on their terrible service, so that was their get back. Either way, if they would have handled this professionally and had any type of redundancy in place it would have never came to this. This outage affected over 5 million users as I read. I would never recommened Hostgator or Bluehost (same company now) to anyone if you are serious about your websites such as ecommerce or just need it up. Go spend the extra bucks and be assured that your business will continue.

779

Hostgator was my first host, I wasn't experienced with domains back then and I had alot of questions. Hoftgator's support was great, they answered all my questions without any problems. The uptime is perfect, I have never had any downtime. There are also a lot of features, which are nice extras ;)

780

HostGator is a great hosting website whether you're hosting a blog, forum, portfolio, or project. Their services are feature-rich and their customer support has never left me unsatisfied. They have award winning customer support and it's definitely no surprise to me! With their hosting you are given full file permissions and MySQL access - unlike some hosts out there. With their backend cPanel managing a web site requires little knowledge, and, if you have no knowledge, there are videos and tutorials available when initially logging into cPanel. If you are confused on how to accomplish something opening a ticket with their support will result in a swift and satisfying response. They also offer phone support, just to keep things even easier. Overall, my experience with HostGator has been pleasant, and I've been a customer for nearly 5 years.

781

Hostgator is my personal favourite, hostgator to me, is the best webhosting out there server was never down and their customer service is top notch. i never had a issue with them since i started using them 5 year ago. i was having problems with my previous host i was using because they had cheaper plan than hostgator in other words, i went quality and not quality.

However i later realize that my folly and went to hostgator, since i migrated i had never ever experienced any issue so far. And overall its features is very rich and uptime with 24/7 support go for it.

782

I have been a customer with Hostgator for 8 years. They were great until about a year or so. Their service, support and uptime started to completely deteriorate. I purchased an SSL took almost 2 weeks to complete even with no response. They had several major outages in a 1 year or so time frame which last for many hours. The last just happened 4/16/2014, my dedicated server amongst millions of websites were down for just about 30 hours - yes - 30 Hours!! They disable chat and won't answer the phone during that time. No reply to tickets except directing you to their forum for updates which doesn't say anything but 'work are working hard at it' 'No ETA', etc. The only thing they respond to was Twitter but that didn't mean anything, it was more damage control but they sucked at it. They did not respond to me but most likely on to Twitter Accounts that had 1000's of followers because they can do the most harm. The funniest thing is after damn 28 hours of downtime, the first email I get from Hostgator is about a TOS and one of my hosted sites was breach due to a plugin and they were reprimanding me as it was my responsibility. I just started to chuckle. So you won't respond to the several inquiries about your sorry infrastructure that left millions websites down but never have I heard of such a long down time EVER. And of course they don't take accountability. I was told that Hostgator didn't have any redundancy when their router failed which caused this. Any major hosting company must have several redundancies in place in case something like this happens. But most likely it is to cut corners. I almost found out that Hostgator was bought out by EIG who owns many hosting brands including Blue Host and their infrastructure is subpar. I went to LiquidWeb and told them about Hostgator and they said that this should have never happened not for 30 hours. Not sure how they will be able to retain customers at that rate. I would have recommend Hostgator before this incident but this incident uncovered a lot and it is not the Hostgator I know. This new ownership made this company a cheap underperforming host. If you make money of your site such as ecommerce or rely on uptime. Stay as far away as you can because their customer service sucks along with their performance

783

This once great web hosting company has been run into the ground. It fine when its running, but when it goes down for a full day then you realize that it is now the most expensive hosting company on earth if you are losing money on your to mention rankings, trust, etc. It has gone down 5 times in 7 months for several hours each time. They do not offer refunds when this happens have to ask for one (demand rather) and then they only can give you 1 month. Worst hosting company ever! Avoid this company like the plague ....you're welcome.

784

Very good in the past now its the worst.

Since they moved to another data center our dedicated server wents down almost once a month, today as an example We had 6 hours offline.

785

I have been with HostGator for over 7 years and if you want my advice, RUN AS FAST AS YOU CAN! They were bought by some corporation years ago and since then, support has gone down the drain. Their servers constantly go down now and takes up to 8 hours to get back online. Their help desk takes about 48 hours to reply to VERY SIMPLE requests while before it took about 3-4 hours. I would NEVER EVER recommend these guys to anyone. I have worked with over 600 businesses and host 150 sites RUN AWAY

786

Yesterday, April 14, I paid GatorHost $400 to start. At 3 , while I slumbered, GatorHost send the email notice that I was read to roll. So about noon, I attempted to set up my first website. I chose to go with Weebly. After five hours of frustration, I finally realize that GatorHost is down. This probably isn't typical; my timing was bad, and in a day or so, I'll be up and running and this will be forgotten. But it's moments like this, for a web rookie like me, that has kept me from trying my hand sooner.

787

Previously they had excellent uptime, good service. Since they were sold and are currently under new ownership, have moved a vast chunk of their servers to a mysterious Provo data center. This center has had 3 really bad day time outages in the past 1/2 year. For an agency hosting a large number of sites, this was devastating to our reputation! These outages each lasted a number of hours, during peak traffic times. They affected the majority of Host Gator clients. Host Gator used to be good. Now - avoid them like the plague.

788

Hostgator is horrible! Stay clear from them. they have gone down 2 times in 4 days. They are down right now, 4-16-14 and so far its been 90 minutes. About 5 months a go they were down for 3 DAYS. They go down at least one time per 2 weeks. Sometimes its only for a few minutes but many times they are down for hours. The customer service is horrible. I have been on hold for 52 minutes so far and still waiting.

789

Host Gator,for quite long time is offering remarkable services in unbeatable this is why HostGator still playing around is that demanding hard playing 100 uptime with excellent support and a reliable stuff behind the scenes! Great uptime and amazing support,top noche!

790

I purchased a domain name and a package from hostgator but domain name still appears as unregistered and it has been 3 days past since my purchase. i contacted to support twice and one of them told me that he solved it manaully but nothing !!!!!!!! Very very dissapointed. This is my first time working with hostgator and probably will be the last.

791

If you're looking to run a member based site, you may want to look elsewhere other than Host Gator. When you send email alerts to your members, these guys ask for audits of membership on 48 hours notice (during weekends) with threats of account suspensions.

792

HostGator is excellent for quick Web hosting. It provides support to maximize your web hosting experience. Hosted pages on HostGator rocks, they opens as fast as cloud storage. I totally in the view that HostGator customers are getting what they are paying for.

793

I can not express how frustrating it has been to deal with hostgator. They have me at the end of my rope with trying to verify my account so I can pay my bill. We are in this endless cycle of them trying to send me an e-mail and it not going through. I would NOT recommend working with this company.

794

I decided to give HostGator a try after hearing good reviews about them but they lacked what i wanted and i was not impressed. I did not experience any downtime on my website and loading was fast. However, I had problems with their 24/ support. I found that none of the support technicians knew anything about web hosting.

-I asked for the technician to add an additional domain to my account (to host 2 websites) and all he did was add a subdomain to my existing site

-On another occasion, I asked the support staff to help me with .htaccess. The person didn't even know what .htaccess was! In the end , I would not recommend that you use HostGator. they now nothing of web hosting and i now many websites that are cheaper then them and much better

795

If you are a new bee in online business or want to make your own website then it is normal to be confused about which hosting provider you should choose. You will consider the price, uptime, support etc. And then here comes the good news. Hostgator is easy to use, cheap in price, uptime and of-course good customer support. I use Hostgator for 2 years and felt no sorrow about it.

796

I have been using HostGator India for more than two years now and the reason why I love them so much is because of their customer support. I clearly remember back in year 2011 I started using their offering VPS for the first time for mine first blog, and then thereafter the relation flourish in such a way that I never think of option for any other hosting provider. Currently, I owe three VPS with these guys and hosting eight of mine domains on it, namely, , , , , , , and I will say three cheers to these guys and thanks a lot for being there whenever I need their support. :)

797

Host gator is a host with multiple unlimited features. Everything about the hosting part is great, no downtimes, you can do everything you'd like to do such as set up your email very easily. The fault of this hosting company comes at a different angle; customer support. Sure they provide customer support, you can email them for help. I've emailed them once when I had a problem. It took them more than 24 hours to respond and their response did not at all help me with my problem so I emailed them again and it took them another 24 hours to respond. That's what I find frustrating about hostgator. If you're good and techy, you shouldn't have to worry about this. I eventually fixed my problem and I lived happily every after with my hosting.

798

Fantastic hosting. Very HQ compared to the other hosting companies. Wouldn't hesitate to recommend to friends and family.

799

HostGator is the best hosting, because I have tried other hosting services but always had a problem. This is perfect for me because since I use Wordpress and has many features that made me work easier.

800

It is awesome i had some good experience with it.

why? well customer service was fast and pleasent.

Many features fast updates.

801

Host Gator, has been around for quite some time. Its a great webhost to use and ill explain why. Host Gator was my first webhost and I didn't know at that time how to setup everything. So the support behind Host Gator helped me out. They helped me set up my website and everything and it was a great feeling that if I had any problems Host Gator would help me out. There are many webhosting services out there but if you are looking for a webhost wich has a great uptime and support than Host Gator is great for you. It has been my first webhost and the other sites I make for customer will be hosted on there aswell because its such a reliable webhost Great uptime and amazing support.

802

Hostgator VPS services are terrible. There are constant issues and the front line support team don't really know anything. Even if you are lucky to get to Tier 2 they also aren't very helpful. Do yourself a favour and go somewhere else. They used to be great before the ownership change.

803

We started using hostgator about 5 years ago. We recommended them to all of our clients and started putting all of our websites on it. The hosting was cheap, fast enough and the customer service was great. Over the last 2 years, websites hosting on hostgator's servers have gone slower and slower to a point where it's painful waiting for a simple wordpress site with practically no content load time taking 10-20 seconds. Customer support, used to be excellent - it's degenerated to sometimes having to wait for over half hour on live chat - and then waiting 5 minutes for a reply on an ongoing chat - often the reply being obvious the support isn't tracking/not reading what you're saying as the information has already been supplied a number of times. I've gradually had to move all my sites to another hosting company as I just can't work with this anymore. Would I recommend Hostgator - a few years ago - absolutely. Now; only if you don't care your website loads extremely slow and are not bothered with support.

804

please stay clear of hostgator. I was running a gaming website for almost 2 years. they might offer unlimited bandwidth, and email accounts, but the truth is, they try to cram as many web servers onto a machine they can, and limit everyones CPU to a ridiculous amount. So, when your site gets busy, and starts demanding additional CPU processes, guess what? they shut down your site! Then they will blame your site is not efficient and needs optimizing, and try to sell you a 80$ VPS. It turns out, we left them and took our site to , and guess what? Our site runs very much better than on hostgator from the same price. No more website shutdowns, and we found out we dont use that much CPU in the first place. So please, stay away from hostgator and their strict CPU limits. they may offer unlimited bandwidth, but they give you very little CPU usage to run your website and rudely shut you down if you go over.

805

I will say they have good prices and good options, as well as 'ok' up time. Beyond that, since they 'sold out', they have been uncaring when it comes to support, refuse to provide quality servers to those of us paying for a dedicated server, refuse to support the dedicated server that 'they' set up with the software, and spent a week from the time an SSL was requested before they initiated the installation.

The bottom line is, they don't care anymore. I've been developing sites since 1995. I've been hosting sites as a reseller since 1999.

Today, I got SO frustrated with my clients anger which was directly related to HostGator refusing to respond that I simply gave up reselling. I'm moving every one of my clients out of HostGator to their own hosted accounts. It's not worth losing clients over the few dollars a year profit because in the end, there is no profit when I have to spend literally 50 hours a year on the phone or chat with HostGator to get them to respond. When they do, 2 agents tell you one thing and a third and fourth tell you something completely different.

The customer service is, well, they really don't care. So is that customer service? Or just monkey's answering the phones? Quite frankly, after having been with HostGator for years, it was SO nice before they sold to know I could speak to an intelligent individual within 10 minutes of calling, or even on chat. Now, that's non-existent. Tech support doesn't know what they are doing anymore than the monkey's answering the phones or chat.

This week was the straw that broke my back. I put in an order for a Private InstantSSL - the most expensive they provide. It's the end of the day Thursday and the only response I've had was this morning when HostGator asked for the company verification was already sent to them on Monday.

What good are the prices if you can't get the service? It's embarrassing when your clients ask that something be done and you can't because HostGator is standing in the way. Your clients don't get it you can't.

806

Impossible to cancel a subscription with them. You have to email them, then wait for a reply and then fill out a form and the form I filled out won't even submit so I'm stuck twiddling my Trying to get out of this situation right now. Wouldn't recommend using them at all.

807

HostGator Rocks, for the intermediate to expert website developer. If you know nothing about building websites and the jargon required, HostGator maybe a little challenging for you, in the beginning. If you have the time (like I do) to learn about the many elements that exist to upload your site, then HostGator will be great for you, the beginner, too! You have a few panel themes to choose from, you can add your domain email accounts, upload wordpress and they have forwarding of your domain name too! There are so many icons on the easy to view c-panel that offer the many, many tools to run your site. Options. That is what Hostgator gives you. Many options to get your site, whether using a template or coding yourself in html, loaded up for the world wide web to see. I consider myself a beginner to intermediate web builder as I have had to save money as I build my business from scratch. HostGator is the perfect place for me to teach myself how to build websites, while experimenting at a low cost. I love HostGator as an ongoing learner. I am bound to be a pro in no time!

808

I am a webmaster from india i have used both hostgator and hostgator service of was really good on shared never got any issue about uptime or anything support is really good,even that i have contacted them am in the was really impressed the service provided the support of the other hand Hostgator India really sucks which currently i am purchased shared hosting plan on their website always got have contacted them many times but they never resolve my had purchased their hosting because i wanted to host my website on indian servers but got disappoint. They also edit my website coding without my i tells them that i got warnings from webmaster tools about high response time they want me to share me webmaster account password to share with would i do should really improve their service.

809

I have had hosting with HostGator for about 10 years. I still have my original Baby Crock package that I started with for my first website. I used to love HostGator. I added a business hosting package, and then a reseller account as well. Over the last several weeks the sites on my reseller account have been running quite slow. I moved one to another server because I thought it was just too big for a shared hosting environment. But, then I began having more trouble. Frequent downtime, extremely slow loading, etc. Speed is important so I began looking at alternative hosting. I reached out to HostGator support to see if they had any advice though. After all, I've been with them for a long time. I tried live chat. I thought that would be quick. I waited 30 minutes for someone to connect. Then it was 3 minutes between every response when I was connected. I had to ask if they were researching something or what was going on it was so long between responses. They simply told me my sites were up now. That was a great help. Then they simply tried to upsell me on a dedicated server with no explanation as to why the reseller package wasn't adequate for the sites I had on it. The final nail in the coffin was waking up this morning to find out there was a complete outage with their reseller packages and all of my sites had been down since 2AM. Again, 30 minute wait for live chat, no response to my ticket from the previous day, and a forum thread telling me 'they appreciate everyone's patience while they investigate'. Fast forward 10 hours, their sites are still down. Support only tells me to subscribe to the forum thread for the quickest updates. HostGator used to be awesome, they aren't any more. In the time that I was waiting for HostGator to connect to Live Chat I signed up for a VPS with WHM and Cpanel through Beyond Hosting. They configured my server and responded to my inquiries all in less time than it took Host Gator to tell me to keep checking their forum string. Hosting is too important to experience 10 hour outages. 30 minutes is too long to wait for support that isn't very supportive. I would look elsewhere for hosting these days.

810

We have a Virtual Private Server at Hostgator. When we reached our disk quota access to server management went down. It took a day for them to fix that. We deleted files from the server via FTP to be within the disk quota. As it turned out they were not actually deleted but just moved to a trash folder with the result that all services on that server were down again - another ticket another day. Needless to say that if the disk quota is clsoe to be exceeded the system should a) send an email and b) still be accessible. I was also informed that if you update a ticket it goes back to the bottom of the pile. But even if you don't update the ticket is still seems to take 24 hours or more. At this point we are moving away from Hosgator as fast as we can. As far as Virtual Private Servers are concerned Hostgator is not a viable choice.

811

I have been with HostGator for around 6 years, and during that time have never had any complaints. If I have had a problem with passwords or technical issues they have been very good at sorting them out. Their pricing I think is very competitive and up time well I have not known any downtime yet. The control panel is very user friendly and they have everything you need to start a website or blog. I personally use wordpress which was easy to install and also have e-mail accounts setup to my domain which again was straightforward. My domains are hosted by another company, and have had no issues using them with HostGator. I think my blog loads a bit slow sometimes but I think that is more me than the hosting service. Overall I am very satisfied with them and would highly recommend them.

812

HostGator is highly recommended to me by some of the top bloggers. since I was new to blogging and want something easy to use and trustable at the same time I was a bit apprehensive at the beginning. but after using Hostgator I can define my experience with HostGator in one word 'Awesome'.

I am always amazed and excited by the new features Hostgator continue to put out there.

HostGator is my 1 recommendation for bloggers.

813

I am a tekkie, I deal with hosting and providers. While supporting and troubleshooting a customers mail issues I had to deal with HostGator live chat. I am ok with the default waiting time of 30 mins, thats fine - they have a lot to do, I understand that. But what I dont accept or understand is that more than 12 hours after I reported that their mail server was misbehaving there was still no ticket number for the incident. Their mail daemon has been stuck for 4 days now and they have not even noticed that the server does not relay outgoing mail anymore. The support technician on the chat said 'There is something ratelimiting that IP address at least in our system here' - never heard about that before - anyways, the guy confirmed he had created a support ticket. The day after no mails with a ticket number had arrived in the domains another 30 min wait to clarify with the support where the ticket is; guess what. . . They did not want to send the ticket number or evidence for that they had even created a ticket - not even to he owner of the domain/account. My goodness, it must be a ticket with some very sensitive informations in it since they dont want to share it with the rightful owner of the domain. I will advice my customer to move to HostForWeb that has - in my opinion and experience - one of the best 24 hr supports around for the price. Thanks Gator.

814

Hostgator used to be the BEST for website hosting and such amazing customer service. I've been with them for over 9 years now as a reseller and over the past 2 years they have gotten worse and worse at customer service. It takes them over 24 hours to respond to an 'URGENT' ticket, at least 30 minutes wait time on chat and at least 45 minutes on the phone. I don't make these decisions lightly and I rarely write reviews but BEWARE if you need them quickly you won't get it. They are still a great hosting company their customer service has went down the crapper. I'm considering switching companies if I can find one that I like.

815

The service is good. The prices are okay. The only thing that matter is the speed and uptime. While I haven't seen any downtime with my websites, the servers are slow. Not just the website, but when you try to log-in to the wordpress dashboard, it is slow to a crawl. I'm thinking about moving my main site back to my cheap host which only cost about $20 a year! The good thing about my current plan is for about $100 a year, I can have as many websites as I want on this account. Good yes, but when it's slow as a snail, it's pretty much useless. The service is the only good thing. They transferred one of my sites and the emails which was awesome of them. However, it seems like I am losing sales and customers aren't happy with the site at all. I run an affiliate site and sales have dropped by over 75. I am connected to cloudflare but the site is still slow. REALLY SLOW. According to pindom, my site is about 50 slower. Honestly, it feels even slower than that. And I visit my site daily. Imagine the 1st time visitors. You know how slow it would be for them? No wonder I'm losing sales.

816

So I recently bought hosting on Hostgator because my previous hosting on Godaddy got extremely slow when setting up multiple sites on the same shared server. After my account was created on Hostgator I set up a campaign and everything seemed to work well and look good. They happily accepted my money and let me use their service.

Then a couple of days later I noticed that my campaign wasn't performing so well, and when I went to visit my website it said that the admin should contact support. I did and it turns out that they choose to shut down my website and suspend my account simply because I didn't use my home IP address when registering! And instead of letting me know from the beginning that I couldn't register from another IP, they accepted my money, let me set up websites and when I finally had my website on their servers they decided to suspend my account without any warning.

Thanks HostGator, and your support seemed to be some teenage boy who couldn't care less about your customers.

817

i have used many webhosting, hostgator is my favourite provider. it has great uptime, support and freatures better than anyone

818

I signed up as a new customer and choose my free domain name that was included in the monthly price. The billing process went sooth and my chosen domain name was accepted. Twenty four hours later and several live support chats later my domain was still not active, my chosen domain name was still not registered and I was told that this normal for them to take hours to register a domain. The call it fraud prevention. I call it BS. It appears from my perspective that they have to much on there plate and have grown too fast. They cannot take care of new customers quickly and my guess there current customers either. The live chat sessions wait times are at least 30 minutes. While you are in the chat there is a long wait between responses of the representative. My recommendation: Do not listen to the other reviews that rave about HostGator. Research them well and I believe you will com to the same conclusion that I did. Choose another Host.

819

Hey,Im writing this review as a big thank you to hostgator they just gave me two months of free webhosting when I realized I couldnt afford to dev my website and to pay for hosting at the same time. Thumbs up to you guys! :)

820

Hostgator used to be reliable. That ended earlier this year when they loaded up on low end hosting accountants. Now if you have a premium account you have endless downtime and no support. Basically the expensive dedicated server accounts get zeo support so Hostgator can service the $ a month accounts. Time to move our business class hosting elsewhere.

821

I am using Hostgator reseller package for my sites.

It cost me $24 but everytime my sites reaches 25 CPU usage they send me ticket that says you abused the CPU usage.

I understand their situations but with this cost i can go with some other ISP like Bluehost to get a VPS with good RAM and CPU.

So i am planning to move my sites to some other hosting. To be honest i liked the Hostgator for Shared hosting and dedicated hosting ( which i had used before ) but i am not really like Reseller hosting.

822

Ok , here how is my story begins with hostgator. After i purchase the baby plan web hosting that is unlimited for everything , i din't had the time to work to my website everyday so , the invoices was coming Up every month and i had to pay months that i never used and days and hours that i never used my Cpanel or Website. So start a Live Chat with their support that the maximum waiting time its 30mins (depends on what kind of their support is about your question like: technical or sales? ) I told them about my problem and i asked them to cancel my baby plan that was running and it was 37,92 $. They asked my why i want to do this ? I answered the above things, Then they offer to me , 2 Free months baby plan and the old babyplan will be deleted with out a payment. Who host and who support is doing this awsome marketing in this world? I think Nobody! Ok propably they don't have the best speed like 1 second load for your website but in the other stuffs /support/offers/cpanel/unlimited websites in the baby plan .. You pay 11$ per month and you have 100 Worth it right? Best Regards!

823

I have been with Hostgator for over 5 years, starting back when they were the best hosting company out there, hands down. After a recent takeover and buyout though they have quickly turned into one of the worst service providers I have ever had to deal with. We currently have 20 accounts with HG several with dedicated and virtual servers, so we are no small 4$ users, and after spending hundreds of dollars a month, to have to deal with their downtimes, DDOS attacks, hacking, and poor customer service is a complete slap in the face. Unfortunately we are locked in on long term agreements and several high profile sites containing hundreds of GB of data, so simply ditching them and moving is NOT an easy task otherwise we would have already done it. We have had to have BBB step in and intermediate several issues already and HG shows no sign of change, for the better at least. When hosting many private companies think cheaper is better, and for them a cheap hosting service may be fine, since starting with HG their prices have cut in half and the result is obvious. As a corporate level user I need reliable service, not cheap prices.

824

Recently, i transferred my site to hostgator india. its working great and speedy then my previous hosting company , Ipage.

825

hostgator have been great to deal with when it comes to domain registration and hosting. I've had a really good experience for a number of month which is why I continue to renew my service as well as introduce their services to more of my clients.

I'm particularly impressed with their online chat when I need support, even late on weekends! Keep up the great work!

826

Very Bad Company Don't Go For Sign Up i Have Created an ticket and he can not reply in two days we read in many blogs that support of hostgator is very good but we don't think we don't receive any reply in two days and My Customers also said hostgator signup process is very bad for India they always require additionally verification details. Bluehost, Ipage is good

827

Ive been with Host Gator for a couple years now. At least once or twice a year they have a major outtage. One time it was right at Christmas time, busiest time of the year and these geniuses decided to do some kind of server maintenance without telling anyone and take the whole system down for two days. We lost thousands in sales. Then they do it again. Same to upgrade something and they shut everyone down for a full day and a half. Hell I'm hold with them RIGHT NOW because they keep having server problems that disconnects my email every few days. We have already purchased another dedicated server from another company but havent migrated over yet as our website is being revised. I CANNOT wait to be done with HG. Worst customer service, worst hosting, worst everything. If you need a server to make money do NOT use Hostgator. They are terribly unreliable and have horrible customer service. The customer service wait times are because their service is so bad! Everyone is calling in trying to get their sites fixed!

828

I only wish I could leave 0 stars. Ever since they were bought by EIG they have gone down hill. Once we were moved to their Provo data center as part of the move to EIG, it really went down hill fast. Servers failing and lasting days to get fixed. but I stuck with them because their service was still pretty good. they would go out of their way to fix things and help you research them. but for the last 4-6 months, now they want to charge for things they used to help you with. And wait times are EXTREMELY long. I have just had my site hacked and it is sending out thousands of emails an hour ruining my IP's reputation. And I chatted with HG and they 'logged a ticket' that was over 44 hours ago and no relief in site. My domain is still sending out spam on my behalf. I'm moving, in HG's words 'ASAP and 'as soon as humanly possible.' (when asked when my problem would be addressed, those were the responses)

829

I Hope that you post this as this hosting company gone really bad live chat waiting time 30 mints before even you can talk to anyone if i new this will happen i never hosted with them at all. the worst hosting company i have ever came cross.

830

I been having an issue with user downloads during peak hours not performing. Support says there isn't anything wrong with the server, however this is not true. File downloads in the morning are lightning fast but the afternoon and evening they never get over 49kbs, large files of 700MB will take 7-8 hours. Support either never answers the tickets or blows me off and never follows up. Other than this issues, which is a big one, hostgator support has really been great. I can't rely on hostgator to provide what I need and have paid for so I'm canceling and going elsewhere.

831

Hostgator was great until June 12th this year a server went through maintenance and has not been right since. I have requested transfer to a new server but they just continue to try to fix the issue and cause more trouble. guarantee is bogus they back that claim up with nothing you have no compensation for their failures,

832

Have been with Hostgator for over 5 years. I recently left them only to find out how good they are compared to other competitors. At hostgator, I got 2 temporary suspensions for excess CPU usage caused by staying logged into Wordpress as admin. It was an innocent mistake. We didn't find this out until the 2nd strike. If you get a 3rd strike, you're out, hence why I left under my own accord in a controlled fashion. Hostgator have been actively improving over the years, in terms of service, performance, and features. Performance and features are the strong points of Hostgator. The most frustrating thing was the support, and the waiting in the queue to get someone on live chat. Getting the issue resolved is a bit of a hit and miss. I think 4/5 times they get it right. I work in IT, so generally when I log an issue, it's not your newbie how to add a domain. While hostgator support is not the best, they've come a long way. I think we've ever had 3 outages while I was with Hostgator, which is an average of 1 every 2 years. Seriously considering going back to them under a new account. Just waiting for a deal to take them up on. In the mean time, I'm researching if there are others worth considering.

833

This is one of the best host provider their team helps me a lot if i face any problem just mail them or directly chat with them and its much easy to host our site on hostgator. I'm running 13 sites on hostgator and it generates a lot of traffic and you have many script autoinstaller with in itself so no need to upload it just install and start your site. Its best of all others and thanks to to help me finding this host 'hostgator'.

834

I am frustrated with there my server goes down once every Though its a managed service, they never monitor the server. after i call and make ticket, it take minimmum 3 - 4 hrs to get the server up again. I have loose my business just because casual approach of hostgator.

835

Hostgator rocks guys because i hosted a site for more than 2 years and there hasn't been any flaws from them they have nice plans they are really cheap they gurantee a 99 uptime but according to me its 110 uptime they have an excellent support with toll-free number and live chat . Many big sites like are hosted on them , i like them very much and i give them a 5star and is suggested by many users online and it is the best option if you are migrating from blogs and other subdomains

836

I am an existing customer under . I run many sites . I purchased a hosting from . There was some issue with my wordpress sites and 3 of my sites were down . One day all files were deleted . I spend 5 days with their support team to restore my sites . I am loosing my time , money and reputation . Still the issue is not resolved . Please do not buy hosting from Hostgator India ...

837

Costumer services sets worse the longer you stay with them. Now that they are getting bigger, unless you pay significant amount of money for hosting, they will treat you like dirt.

838

Horrible, takes 30 minutes for Chat support and 45 for phone support, paid for VPS upgrade and migration and all they did was bill me for it. Terrible customer service, Terrible bandwidth, Terrible Services and Terrible Company

839

They are truly professionals and the uptime is excellent. The support service is also second to none. I will recommend HOSTGATOR any day

840

I am working with HostGator since 2006 when I started my first host , I try many hosting before I use them but with them I feel it like my e home , very cheap hosting and great live support the only thing I hate it many times the service stop with many problem

841

If you want to lose customers I suggest you give Hostgator a chance. If you want a webpage with very little code on it to take 6 seconds to not loading at all, again Hostgator are your company. Basically they're either crowding too many people onto the same server or not dealing with customers who are taking up all of the server resources and bandwidth. It's a shame because of couple of years ago they were a great company.

842

HostGator was recommended to me by a few people. I know Glen from ViperChill is a big fan of their services however I don't think they are the most easy to use, nor the most cost-effective. I'd probably prefer to use my domain's hosting service as it is easier to streamline. In saying this however there is nothing wrong with the service, it does what it's meant to do and the support is good.

843

The best host for small business ans for personal use. They have excellent customer support and live chat which absolutely rocks! Their reseller hosting has a very precise billing and statlistics. The uptime is and has 45 day moneyback. Very easy to use cPanel and 1-click Wordpress installation. Very good for beginners. The best silver reseller plan. They provide reliable and accurate pricing.

844

Worst customer service. I have 'business' hosting with them, which I am going to get rid of as soon as I backup my website.

1. I used to have custom 404/403 error pages.

They, without notifying me!!!

- made a change on the server and replaced my whole .htaccess

- So the web-site started to show their 404/403 pages with hostgator logo

2. Once upon a time they did a server upgrade and completely removed all the files that I sell on my website. Over 20gb of 3. One of their support staff removed .htaccess file in the root thinking it is going to resolve the issue and that my website doesn't really need it. Dumbest support person I've ever interacted with.

4. They already forgot to replace 'business' SSL certificate twice ! My website goes unoperational for a few days just because of their customer service.

845

I love their support and features. No complaints about that.

But I am hosting a wordpress domain on my hostgator account, and as it turns out it takes forever to connect to my server. Their support told me to use Cache plugins, and optimize my website, and even after spending 24hours and finally optimizing it, it came out with the same problem. Then suddenly it was back up. So I realized they are just fooling around with me. Its their stupid server that fails to take up my website's load.

Go with something else, hostgator made life worst.

846

Hostgator rocks. This is the thing of Hostgator. This host is very unique and different then others. Hostgator offers us premium hosting in just a nominal fee. Anyone could open and develop their own cPanel is also very good, it offers Add-on domains, DNS editing, etc. in the cPanel. The File Manager is also awesome. This website is designed in such a way that it is so user-friendly, that also a person with minimal knowledge can also build a had personally enjoyed a lot when I was on this host.

847

I have been with HostGator for a little over 5 years and I believe it's the absolute best. The uptime for the website is nearly 100, customer services is open 24/7 and the calls are usually answered within 2 - 5 mins from placing the call. As well, the control panel you're provide with is so simple that if you don't know anything about the web, they gator will help you, literally. Pricing is decent for startups looking for a reliable and affordable hosting provider. I would recommend HostGator to anyone that needs hosting for their website.

848

I've been a host gator customer for the past four years. I used to recommend this company. Not sure what has happened internally with them but I can no longer say they are recommended company. In fact you should do everything you can to avoid this hosting company. Their customer 'support' team that is available by live chat and phones literally seem to get their training on the fly. I rarely open a support ticket which they can problem solve. Instead they kick them up to their higher department where response time can take one month and even then does not solve the problem. It's so frustrating dealing with this company I am amazed they are still in business.

849

Been on hold with them for over 20 minutes for my simple question, 'I followed your documentation to SSH onto my server on port 2222, but port 2222 doesn't seem to be listening. Can you tell me how I can ssh into my server?'

.. still no answer, just been on hold.

850

Horrible! I have been with Hostgator for many years. Evidently they got bought out by another company and now their customer support is just plain horrific. Three or four days to get back to you sometimes even when its important. Sometimes even when they do, they do not give you a satisfactory answer. I have multiple reseller, vps and dedicated servers with them and I am going to be moving them all. It's a shame because they used to be great. I am not sure what business they think they are in, but 3 days when a customers emails aren't working is ridiculous. Stay away!

851

I serius not happy with this hosting, one day they decide to put off line my website without tell me, now is 3 days i waiting for a answer on the ticketing support. Support by chat can just tell you to write a message to the ticketing support so i don't understand for what is there. They say one of the database it use more of the 25 CPU allow, and to fix the problem, how can i fix the problem if don't let me access to the database because u restricted. Now i'm losing customers, money, and of course all the SEO work to be on first page on Search Engine is because the website is not online anymore and google remove from the because a damn restriction. I contact them like 55 times via phone, chat, ticketing to ask please to put again the website online at least to don't lose the ranking. never happen. Now i getting error 403. I strong don't suggest to go with Hostgator they don't send u a email if this issue happen, so i discover by one of my friends visiting my website it was offline. Just to let you know i also have the BABY plan it suppose to support unlimited website come on can't even support 2 website running.

852

Didn't get any support from them, I have created tickets for support before 4 days ago and still I Didn't get any response. So I do not recommended hostgator as best hosting provider. don't waste your money by getting hosting from them.

853

To be truthful, I find hostgator to be one of the best host for shared hosting. There may be a few flaw with it, but my experience with many hosts has led me to believe that hostgator is one of the best. Here are the reasons why or why not: First of all, HostGator has a mind blowing support service which has a lot of knowledge about both wordpress, hosting and also other things and CMS'. Whenever you have any type of problem they are there to help you solve it. There was never a time with me where they didn't have a solution to a problem. Secondly, there servers are really fast meaning that your site will load up faster. On the other hand, however they sometimes oversell their servers which results in problems with uptime. Well thats all that I can say!

854

Shared server was stable about 4 years ago. In the last few years, it has been up and down quite a bit without any pre maintenance notification. Failures are often not reported or known to tier 1 support and no ETA is ever given. Tier 1 support wants to get off the chat all the time as soon as I get on and they are not interested in root cause or ETa on fixes. It's been betting worse for about 3 years now and we are looking at getting hosted elsewhere more reliable for our businesses.

855

I've used HostGator for several years now and have never had any issues with downtime.

HostGator has been very consistent and very reliable when it comes to their shared hosting plans.

There technical can be great, or really bad. Generally a little slow in response time, but they usually give you an answer or open a support ticket for them to research.

One thing to note, that is persistently annoying, is their upsell tactics they use upon checkout and when it comes to domain renewal.

Otherwise a very rounded, reliable webhost. Would recommend for shared hosting.

856

Hello! I just love HostGator because it's te best, uptime 100, best support, prices. lt;33 Hostgator always will be the best hosting, I used it for business, and it worked perfect. I'm hosting there now too, because the prices is so low, but quality is the best forever! I will never go away from Hostgator, it will be the best hosting.

857

I have been with HostGator for more than 3 years now and their service is taking a downslide. When you write a ticket to report about an issue, it takes them AT LEAST 2 days to reply, regardless of your issue. They attend to an issue on strictly chronological order, which to me is like being a robot, they do not evaluate a new ticket to discern whether it is urgent or not--devoid of any intervention of human discernment. Even if it is so urgent that I would resort to chat, those in technical support most of the time cannot resolve it either, and they will say they will escalate it to the Admins which takes days. The only reason I still gave them stars is that when they do attend to your issue, you can feel their effort to help.

858

A long time ago I wrote a review about HostGator explaining how it turned from a great web hosting provider to a victim of countless hackers. HostGator has gone a long way since then and now it is returning to it's former glory. HostGator has taken a lot of measures against hackers and has improved it's services quite a bit since then. On the past year I have had 0 downtime on my websites hosted on a shared hosting plan there. I did encounter some problems in February 14th with my email forms which took 6-7 hours to be sent. Other than that, HostGator is a great web hosting provider for all small and medium websites but not the best option for large companies that require dedicated servers, the servers are not all that good and have skyhigh prices. All features it offers are great and make it easy to use even for newcomers. I would recommend HostGator to everyone that needs shared, reseller or VPS hosting but not to the people that need a dedicated server. All in all, HostGator is a great web hosting company with a long experience on the market and it knows how to welcome new users as well as existing ones.

859

Been using Hostgator shared hosting plan for quite some time now, the plus points that I see is the support team and knowledge base. I haven't had to look out for any help. could connect via ticket or chat to the team and resolve issues. Have not faced any major downtime. All in all, have had a good experience.

860

I started with HostGator in 2010. I am a website designer, and was very happy with their low prices, fantastic customer services, great uptime, and easy-to-navigate cPanel. I recommended their services to ALL of my clients. In 2012, I started to notice issues with my e-mail messages not always going through, my website becoming very slow, and my site sometimes going offline. I noticed similar issues with my clients' websites. Since that time, things have only gotten worse. In 2013, HostGator transitioned my site, and many of my clients' sites, to new servers. The transition was absolutely terrible: Very little notification was given to clients (sometimes NO notification). Therefore, some clients contacted me to say that their e-mail was no longer working. I had to go into their HostGator accounts to determine what the issue was. The problem was that HostGator had navigated my clients to new servers, but had FAILED to provide the new e-mail server login details, so of course my clients could not connect to the new servers to retrieve their e-mail messages. Ridiculous. One client's transition was particular flubbed up, because HostGator seemed to have left part of the site on the old server, and part was transitioned to the new. This issue was never fully resolved. In addition to very poor notification about such an important transition, HostGator customer service has gone from 5 stars down to LESS THAN ONE star in my esteem. Prior to 2012, they replied to support requests immediately (same day, and usually within a few hours). They always had someone available by phone, and their chat requests were answered within minutes. Today, I have had to wait on the phone for an hour before speaking with someone. I have submitted support tickets that took more than 72 hours to receive an answer. And their responses do NOT resolve issues of repeated downtown, or overburdened servers. In short, I am embarrassed for having recommended this company to ANY clients. They make me look terrible. I am in the process of moving my clients to more reliable hosting, and will NEVER, EVER recommend HostGator again.

861

Recommended by my friend, I am using HostGator for the past 3 years. It's perfect for my blogging as I receive 70k visitors everyday or more than that. I feel these following make them the boss of all.

1. Even though they say uptime, I never had down time for the 3 years.

2. Perfect ideal statistics shown up(bandwith) , whereas on other hosts the usage will be under controlled.

3. Cheap hosting with hell lot of features.

4. User Friendly customer service. I Recommend HostGator as the perfect web hosting partner for your website.

862

I was with them for almost 10 years now, my website is not for selling its more to let people know about us.

Iam totally green about hosting and website but I can be able to have build my own website means its good. they used to helped me alot. but now, hostgator seems very sad. totally sad. no 24/7 support. try it your own, dont just read the review.

they wont help you with anything. just keep quite and then close the window. thank you for that hostgator. I couldnt open my cpanel now because of some redirecting problem now, and waiting 30 mins and never move a thing in their live support is rubbish. Im moving my hosting by tonight. they dont deserve my money. all the best

863

Hostgator used to be very customer oriented. Over the last year there have been several re-occurring issues. It sometimes takes DAYS for customer support respond to MAJOR issues. Currently cPanel access on all reseller accounts has been disrupted, yet 2 days later still no response, and call in times say it will be at least 20 minutes. None of my clients have been able to make changes this week and no one at Hostgator seems to care. This is a big glitch with no attention paid to it. What am I paying for?

864

I've been with Hostgator 4 years. Within last six months the service has really gone downhill with long wait times, from a half hour to over an hour! My site has been down for four days now and counting! Several emails have gone unanswered and using the chat live support is a hit or miss. Sometimes you get someone who knows what they are doing, but lately most have no clue what they are doing. And I know when it's going to be bad when they ask how they can help even after I've left a detailed message before the call started. They also have a lot of hidden costs that really add up. I'm taking my business elsewhere!

865

I am using hostgator reseller hosting for a couple of years, my primary domain is , Their support is awesome, the only thing which is negative that they have a waiting time of 30 minutes when you start chat for any technical issue, rest of the services, support and uptime is outstanding, I would recommend HostGator. Furqan Khyraj

866

Nothing But Horrible Service 45 min hold times, Cheaper is not always better!!!!!!!!!!!!! trust me just do a test call and try to get someone on the phone and when you have them on the phone another 2 hour of back and forth I have probably spent a total of 6 hours in 5 days on the phone and have not had not my issued resolved I would love to show you my phone records to show you. PLEASE BE AWARE Cons: everything

Pro: that you can get your money back after you mind out what a bad choice you made

867

I was really happy with Hostgator. I was using the hathling hosting plan. Then moved to a dedicated not beacuse of lack of space, CPU, RAM resources or whatsoever. I was just hoping to get these traffic spikes every business owner expects. After this didn't happen (because of my fault, of course) I decided to turn back to Hostgator and I bought a business shared hosting plan. And then the problems appeared. I am talking about a website with 100GB monthly bandwidht, 12GB of storage used and 220 000 inodes. After three days I received a warning that I am abusing the CPU big time and my account was suspended. From now on, its more than 48 hours my website is down and nobody does anything about it!!!! You can understand that such downtime is a breakdown for any kind of business. 48 hours and the live chat support keeps telling me ... well, we can't do a wait for the email support to answer your tickets. WHAT A WAIT! More than 48 hours my websites are DOWN! Simply afwul, this is the BADDEST experience that I have with a hosting company! Never ever use Hostgator!

868

Hostgator Sucks, and here's used to be great but now they are terrible. If you're technically knowledgeable and are running a blog about your dog with 2 pages on it then use them because they're cheap but if you're running a business, then don't go near IS NO TECH SUPPORT. I have been a very loyal hostgator client for years now. I joined them because they were so helful and had good prices and great features. I had a shared hosting account with them for years and great service. Then one day I started experiencing various errors and downtime on my sites. I loaded multiple support tickets and tried the live chat but no one ever answered. My clients were furious with me. After a week, someone answered a ticket. They sorted out most of the problems and apologised as they had been moving servers or something and something had gone wrong and with the huge number of tickets they got, they just couldnt cope. I understand that these things happen so I forgave them. I not only forgave them but a year or so later , I decided to open a reseller account with them. I paid my money and opened a ticket for them to do a free migration of my sites from a shared account to a reseller account. I was excited with my new business and started to get clients on board. Host gator bungled my transfer. They caused all sorts of errors on existing sites. (These were not complex sites. it was simple stuff). They lost email data for a client in the middle of a large adword campaign. Again, I was willing to forgive and move on but now they refuse to answer the support tickets. after nearly a week and i can't even upload websites due to their database errors. The live chat guys take a minimum of half an hour to answer and while they are apologetic, they simply do not have the expertise to help. Hostgator are clearly severely understaffed, poorly managed and completely unable to handle their support workload. I'm the sort of person who will work through problems for ages but I have a business to run and client support is everything to me. Hostgator probably got taken over and someones probably using the massive ad budget and good name and massive client database to milk the company until it's gone. When I eventually do get hold of someone on the live chat, I picture some poor kid in a basement office with almost no tech knowledge supporting 8 million clients.

869

Hostgator are excellent, I've not had a bad experience with them yet. Their live chat feature is great and has allowed me to have any problem fixed very fast at any time of day/night. I like that everything is unlimited for a cheap price with the package I have and has allowed me to get a new domain and not have to upgrade hosting. In the year i've been with them my websites have only gone down once because of them, excellent services and I would definitely recommend!

870

Hostgator Rocks ( Awesome Web host)

I transfer my domain name from Ipage to hostgator hatchling plan last month, hostgator is really awesome web hosting. many times i have problem with wordpress and when i chat with the support team, they answer me fast specially when i had technical problem ( Website Slowness ) for example. Moreover, they give me all the information about the useful plugins that i can install for my website to make it faster.

the ticket on hostgator probably takes about 6-12 hours to reply and they have really great and i see this amazing work from them specially when i transfer my website from ipage to they help me step by step how can i change the server name and that will take no longer than 24 hours. and Voila my website is now on hostgator and everything work fine

871

HostGator used to be a great reliable web host. That all changed when they merged with another company within the past two years. A disastrous move to another data center began the trouble but we definitely don't have the service or speed we had before. 9 second response times for a delivery of a page isn't uncommon. Google Webmaster has constant alerts for me that my site is unavailable or slow. The tech support never sees any issues and mysteriously by the time you talk to one the response times get fast only to slow again after you disconnect from chatting. The service has gone to hell so I'm here looking for a new web host.

872

I've been with Hostgator a couple of years now, and I was around for the big data center crash, sure, and it was really irritating, but apart from that my up time has been perfect. I run a social media dating website with a relatively complex CMS. Recently, Hostgator upgraded the PHP version on the server and the upgrade was seamless. Their techs secured it. Another hoster I have bungled the same process and brought my site down for a week! Also, I am engaged in moving other websites to Hostgator, including the other CMS site, and the support has been fantastic. Matter of fact, it's the best support I've ever had and I've been in and out of hosters since 1995. Support counts a lot with me, the difference between making something work or not at all. Also, their WHM and Cpanel interface get top ratings with me. I've never used a WHM system before and the tech person patiently walked me through the process of setting up an account. Overall, the prices are reasonable IMO. My Cpanel is packed with features, including Wordpress, far outstripping the features I got with Plesk on other servers. So no complaints from me. But yes, one time I had to wait 20 minutes for a tech support chat, but so what? It was the middle of the day and they were slugged with business. I suppose I'm more tolerant than some. It's all relative.

873

Hostgator is great for users beginning their journey in website creation. It can be used for e-commerce sites too! I personally started web creation and used HostGator! You can even request help if you have questions. Very affordable prices at unbeatable service. They include anything a website designer needs more. If you aren't completely satisfied you can talk to their awesome support team and get immediate help.

874

Worst ever possible support from Hostgator. Stay away from Hostgator as far as possible. They have bunch of useless people as part of their support team, they san hardly solve any of your technical problems. Moreover, you get response for any ticket raised at their will, no SLA, no ETA, you will get frustrated but they wont move. My website is down for 72 hours after their migration, no help so they are least bothered.

875

I've been with HostGator now for over 8 years and I've notice that there customer service and support how been going downhill. When you try and call them, they'll have you on hold for more than 20 minutes and when they do get on the phone, they do nothing but give you excuses and contradiction of your last call. All they can say is that someone will be getting back with you. I've been waiting now for over 5 days and NO ONE has gotten back to me via a phone call or an e-mail. All I can say is that HostGator SUCKS.

876

Have been with HostGator for over ten years now. I the victim of a malware attack and whilst sorting this out, the whole public_html folder disappeared. I rang hostgator and after 40 minutes waiting, rang off and tried online chat, the timer said 30 minutes, but it was 50 minutes before I actually got seen to. In between each question I was told they were looking into this and the time between each question was approximately 4 minutes. I originally contacted Hostgator at 1am London GMT time on a Monday morning. It is now THURSDAY and even though I requested a full instal of the last backup they have, I am still waiting. Meanwhile I have three websites down and despite contacting Hostgator every day for an update all I get is they are working on it. In this day and age it is preposterous and bad service not to be able to do restore in the time they have had. Once my backup is done, I am moving my sites away from Hostgator asap. It wouldn't surprise me if Hostgator are the ones that have been hacked but are keeping shtum about it.

877

After much research I chose to move all my sites to hostgator after being with my old host for over a decade. They were having too many issues. I've been with hostgator for several months and I'm beyond unhappy with the service. They did move all my sites for free which was a wonderful bonus and that went smoothly. That was the only positive thing in my experience. SUMMARY

1. Horribly slow support via online support system.

2. Long waits to talk to customer service via chat or phone. Typically over 30 minutes.

3. Sites go down regularly and once all my sites went down for hours as did all the other reseller packages.

4. Took one of my sites down with NO warning ue to a hacker bot trying to login repeatedly which I had NO control over. (Its still down.)

5. Sites are sloooowwww. My sites go down regularly for short intervals. I have a reseller package which I use only for my own business and personal and family sites. One day the reseller packages were down for hours due to some maintenance. My sites was much slower and hang a lot. I never had that issue with my old host though hostgater tells me its a problem with my sites and not them. Yesterday I learned my family site was taken offline for over a week for excessive use of resources. (I don't visit that site often.) Come to find it its because a bot was trying to log into my wordpress repeatably. Common hacker tactic. I call support which this time was only a 10 minute wait. Normally its over 30 minutes. The tech gave me a long spiel about how though the site is fairly dormant stuff goes on behind the scenes and I should upgrade to a dedicated server and I needed to follow the instructions in the email I received. I NEVER received that email telling me they had shut my site down. (I received all their other emails so it was not a spam folder issue.) He would not tell me what the problem was and kept talking in circles. It was unreal. I had to figure it out myself and saw that it was due to a hacker trying to log in over and over. He kept saying because the site is 'my property' they couldn't do anything and I had to do what the email said which was either upgrade my package and pay more or reply with my IP address. If I replied with my IP I could get my site available only to me so that I could try and remedy the problem. As I learned it was due to a bot I could add a plugin to not allow repeated login attempts. However I'm still waiting for them to allow me to do that after giving them my IP yesterday. Replies on support take forever. Once I can add that pluginI then I have to reply back to them and tell them what I did while they decide if its good enough to put my site online again. This is unbelievably poor customer service. All I needed was a notice telling me an external bot was trying to access my site and I would have logged on and stopped it immediately. Instead they took my site down and I'm assuming its going to be at least 2 or 3 days before I get it back up due to their slow support. I've never been more unhappy. My old host was better than this. I'm moving as soon as I find a new one. Nancy

878

I have had hosgator for more than 2 They were good in but the year 2014, they have messed up all Their 30 minutes wait in the queue for customer support in reality takes 1 Server always goes down, and they display an apology message more often saying some crap is happening with their I run an e-commerce website, and their amateur support and resources have cost me 1000's of dollars in revenue due to continuous downtime and server NEVER RECOMMENDED!!

879

I am a Hostgator for about six years but by now I had enough. The old guys say they used to be great and I don't doubt it. They were great when I first became a customer. Than things started to go wrong. They compulsory move customers to an old data center with no warning. Then this data center had two major (24-48 hours downtime) outages in the space of two years. My VPS server is now slow and unreliable. Support is technically good but VERY slow. I am talking about hours to answer a TT. This is just surreal. Sometimes going online and have a chat with the first level tech support will help having your TT sometimes not. So I don't recommend these fellows mostly due to the VERY slow support, downtime, unreliability.

880

Hostgator was a good company. Not any more. First the company sold out, and as you can do a little research on glassdoor you can see they lowered their CSR staff, cut of most of the tech staff. Hostgator has been up and down the past few days. Issues with uptime, corrupted DB. Non responsive tech support, phone lines busy. Everything hostgator provided and build for years managed to ruin in few months. I would not recommend it to anyone, pay few $ more get a real host.

881

I have been with HostGator for a couple of years and my sites have never been offline more times than with this hosting company. I have a reseller account with them and sure it's cheap, but not worth it at all. Their support is unhelpful, all they can do is start a ticket for you, and the wait time is at least 30 minutes, usually more.

I would never recommend HostGator to anyone. I though GoDaddy was bad with stuffing their servers. HostGator is unreliable, maxes out their server space, and they take days to get technical issued worked out.

882

I have been hosting with Hostgator for almost 10 years. That is actually a long time. I rating was based mainly on support. The support for chat takes 30 minutes. Calling over the phone takes just as long. The ticket requests takes days for them to be addressed. Uptime has been okay, though there have been some updates that have messed up the reseller hosting and my client sites. The services that they offer have been great in what they offer, but it just has been a hard time getting the support needed when it takes a long time to talk to someone. I recommend them for shared hosting assuming you can get through the long wait times, but reseller hosting is bad.

883

1: It's cheap

2: It works of the time.

3: It's easy to install WP and configure emails

4: Did I mention it is cheap reliable and easy to use? Maybe the bad complaints are specific to some of their servers but my sites are working without flaws and I'm happy.

884

I have experience of buying Hostgator's WordPress shared hosting plan for two years. I will deliberately call it as premier web hosting company of world due to following reason.

1: affordable price

2: extensive promotions and discounts

3: maximum features offered

4: very impressive uptime

5: 24/7 available support team

6: attractive cpanel

7: 1click script installing

8: fast server speed

when i bought web hosting i was advised to go for other premier web hosting companies but i bought plan from host gator due to impressive discount of 60 off on first month. I was offered this discount twice during my relation of customer with hostgator. their customer support team reply to every query and also many times video support is available. My page speed was higher than many other sites, server up time was very satisfactory. It offered hosting on their Texas based server and i did not experienced any technical flaw and interruption in their servers. I ended off my contract with host gator due to some business reasons but it was great journey of excellency which give me immense professional pleasure due to professional excellency achieved by this company. I would also like to mention that some times hostgator created problems due to cache running plugins of WordPress on my website but when support desk was contacted problem was resolved. It was my experience with hostgator which was enough good to encourage other people to go for hostgator webhosting

885

I highly recommend Hostgator for the following reasons: 1) I have a reseller account and in two years my sites went down only once (ok, it was all day, but never again). 2) Their customer support isn't as fast as some other companies, but when you get them on the phone or in a chat, they know what they are doing. I build Joomla sites and they have bailed me out on more than one occasion when I had a Joomla issue. I mean, these guys acted like they owned the site and worked every angle until my issue was resolved. 3) Their pricing is more than competitive for the space you get. I am in the process of consolidating all of my client sites and domains into my Hostgator account. If they continue doing business this way, I'll never go elsewhere.

886

Hostgator offers 3 packages for shared hosting and I chose to be subscribed to the baby plan because it gave me unlimited space, bandwidth, emails and databases and most importantly I can host unlimited number of domains for less than dollars per month. I have hosted more than ten websites and still adding more for the six months I have been their client and so far so good. The second important aspect that makes me love HostGator is the CHAT WITH LIVE PERSON facility. Whether you are a professional web developer or a newbie like I was a few months ago you will always need this feature. I have contacted them on close to six times and in all the occasions they have lived up to my expectations. The most notable one that I would love to highlight in my review is one time I had messed with the URL structure of my clients website and went ahead to save the settings. I was unable to login and for the few time I was all in tension as the website was busy one and I would start to receive calls from the client demanding an explanation. I hit the live support button and within a minute I was assisted by a technical support customer care who solved my problem from his side and the site was up and running again. That was and remains my best moments with Hostgator. Uptime

I have not noticed any downtime with Hostgator for the days I have hosted with them. My personal website which I have jetpack notification activated which monitors and notify you when the website is down is yet to give me a bad warning unlike another website I host with namecheap that gives me a notification at least once in two weeks. Features

The Hostgator Cpanel is full of features some of which I have not used despite them being there and available for use by me. My most favorite feature is the quick install facility that enables anyone even with the minimal skills to install WordPress in a minute.

Speed is excellent while it's hard to receive an error while working on your projects unlike in other company you keep on getting internal server error Value

The baby package is a little bit expensive compared to most of the companies but for the services you receive with HostGator you get the value for your money. I can confidently recommend this company to anyone who wants to host a few domains under one hosting company or a relatively heavy website.

887

I was with hostgator for over 4 years . At the start their support was great . This past year my tickets have went from a 1 day solution to hearing nothing from them for upto a week on my tickets . I ask the live support and they just say they are backed up .If you just want cheap hosting and never need support for pci scans or having a ssl site , then they will probably be ok for you . If you ever expect to host a e-commerce or a site that is ssl like google now ask most sites to be then I would look elsewhere . The last time I complained after running a pci security scan on one of my sites and them taking over a week to correct the issues , I told them that my next ticket would be 100 resolved in 2 days or I would go elsewhere . Well my site was hacked within 7 days of me saying that . Inside job? you decide . I just know that their system admins seem to have the attitude that they are in control of when and how they will get around to taking care of customer needs . I have not added up all the lost sales I have had with hostgator , but trust me it is well over $1000. Just google 'hostgator support sucks' , then decide where you want to host .

888

When I first signed up with Hostgator around 18 months ago, I was very pleased with their service. Then, a week or so ago, the site went down for CPU overuse. I have an average of eight(!) visitors a day. At the time it went down I'd put up two Wordpress pages in the previous three months. There was no reason for it to have suddenly gone crazy. I checked visitor numbers when I got access to the site but no, no problem. Too many plugins they said. I had twenty-two. Fair enough. I knocked it back down to eight, losing some functionality along the way. They recommend three to five. Who on earth is going to run a Wordpress site with 3-5 plugins??? Jetpack, security, and a few other basics and you're over the limit. After all the chit-chat over several days which provided me with no really useful information beyond what's on their advice pages, I went over the site with a fine-toothed comb and detailed every step, including questions for the support along the way, to make sure I did it properly. In the end, no questions answered, just an 'It seems fine now, you're up!' style email after six days of messing. And then it went down again instantly. Then up. Then down again. Now up again. I'm afraid of even logging in lest I break it. Two suggestions I've made to them. Repeatedly. One was that instead of ripping the site down and making it look to anyone who chances along as if the site probably no longer exists, how about a page that says 'Site currently under maintenance, please come back later'? That would up the chance of people returning later. The answer when I eventually got it? Hostgator isn't set up to do that. Yeah. Yeah, I know, that's why I suggested it. The other suggestion was that, better still, they find a way of throttling any site that overuses resources rather than taking it down, and have that generate a warning to the customer that though the site is still running, throttling may make it slow for users, so it may be best to check what's wrong. Now, I'm no techie. That may be easy, that may be impossible, but I've yet to receive an answer to that suggestion. I don't feel comfortable with them any more, but have given them the benefit of the doubt by marking them by an 'average' of my experience over the last eighteen months, the last week pulling them down from 4-5 stars throughout to an average now of 3 stars. Reading an earlier review, someone mentioned that Hostgator has changed hands and seems to have gone down the tubes somewhat. I can't confirm or deny that, and my current frustration may be no more than this being the first time I've really tested them - or, perhaps, they've really tested me - and they've got no worse. However, this has been a less-than happy experience for me, and I'm starting to at least consider moving to a different hosting provider.

889

One of client new website need some php extension support for designing boards online. So I looked for shared hosting that support it and before purchasing hostgator hosting I contacted there support and they told me they have this. But after purchasing we asked website transfer which hostgator do for free but it has been 11 days and nothing done yet. My client business is stop because of this. I contacted there support several time and no result yet. Now I am worried about the php extension support we will need when we have the new website running.

890

I was looking for a host and my friend told mee about HostGator first i thought it was an ordinary hosting company but when i tried it i liked i m having any issue related to hosting HostGator Staff is there to help uptime is really good i never saw my website down after choosing features are great simply loved that hosting! You guys should try it too!

891

HostGator is okay hosting especially for small personal sites. Also a great choice if you do a lot of internet marketing and need a bunch of small minisites and landing pages. Their baby plan is great for that as it allows unlimited amount of addon domains, so you could host as many websites as you want but it may slow down all your sites if you add too much. Another thing about the shared hosting is that they are overloaded and crammed. They shove tons of websites on one server and large, dynamic sites made with PHP/Javascript/Fancy languages will experience slow down. Shared hosting is good if you just have a static HTML/CSS site. I also noticed that the websites on shared hosting plans are very vulnerable to denial of service attacks. A simple layer 7 GET flood at 15-30 r/s (requests per second) will crash a simple HTML/CSS website. 15-30 r/s means that your page is receiving 15-30 page views per second. I would suggest something like CloudFlare to protect against this. But a small attack like this just proves how overloaded their servers are. Other than that, great hosting, great support and features. Servers are overloaded and as long as your sites aren't too large or dynamic, HostGator is a great choice.

892

I will suggest not to go with hostgator at any cost as it's a worst hosting company in India. i have been with them for past 3 years. but Now after so many incidents and worst customer care I am changing server to other place. For past 8 months their service and moreover worst customer care representatives We are changing server now because of these. There bill generation system is very unfriendly and if you put money to your account for further usage(for domain,server etc) they sometime bill you without informing you and only you will be able to know after receiving confirmation mail. And even though its their fault, they clearly say money wont be refunded. And the attitude is really worst. You barely expect any help from representatives. Better not to go along with Hostgator. They are very unfriendly and worst. Because again changing the server is a hectic job

893

I have a number of domains registered with '' and pointing to areas on Hostgator. From the beginning I had issues. Have stuck with it because of some adult content (non-porn, just full frontal art). They are one of the few who allow it. Issues:

1. Tried their email. Opted out because if you use too much resource with email they shut down your websites until you resolve it (after a timeout period)

2. SSL certificate took forever to get running. Then to make a change, forget it.

3. Constantly (because of occasional dropped SSH links) I get locked out of my account and can't do any website work. 3 is the worse one. Each time this happens it takes them DAYS, not minutes or hours, to resolve this. As a small business owner doing website work, this is intolerable and frankly means I am now thinking seriously about finding another provider. There is no sympathy on their part for this. They just drag their feet for what appears (since I used to run my own linux servers as an admin) to be a lock file that gets left occasionally from dropped connection. Amazing that they can automate a shut down of your websites if you use too much resources with email connections, but they can't automate removing a rogue lock file. And their telephone support has no permission to fix this so they need to elevate it to tech support and that is probably why it takes days. How many businesses can tolerate such a thing. BTW do you think this is a bate and switch tactic to make me buy a more expensive service or a dedicated server? Maybe. That thought has come to my mind after this happening too many times.

894

I have been using hostgator for the last 6 years, during that time i at least had 10-20 times when my vps stopped functioning all together. i finally decided to change to a dedicated server on may 4. that migration was totally messed up by host gator and required more than 7 hours of my time with tech support on the phone and using their tickets. i thought i would let it go but then on may 25 i needed to upgrade to ssl cert, and they gave me the wrong IP address to point my name server at. i called and spent at least 6-7 hours trying to fix it with them. their tech support is terrible, they use low level techs and do not properly address the issue, instead they ask that you submit a ticket and it will be looked at. so in the end i just decided its too much trouble to use them and i just signed up with someone else. i would not recommend hostgator even though they are cheap. im glad to finally get away from this poor company, i hope they tank.

895

HostGator is terrible, every 6 months or so they have a complete system crash and I mean complete. The worst part of HostGator is that there customer service is set up to fail the people that you get on the phone can do anything and have to submit tickets. Even for things that so just be a quick fix takes hours. The people that they put on the phone try to help but their hands are tied

896

I wil start with the good. 1) HostGator Customer Service operates 24/7. They were helpful in initially getting me set up. They helped me with basic ?s setting up my Wordpress which went above and beyond what their Customer Services Representatives have to offer.

2) Their price is competitive. Now the bad. 1) They are liars. Flat our liars. One. When I signed up, they promised a Google Ad Words $100 offer. When I tried entering this 3 weeks later, it had expired.

When I called to ask about this, I was put on hold for 5 minutes only to be given the same exact code a 2nd time. When I told them this, they said it was my responsibility to have used this earlier. WOW! Now, I am on the phone with them and they are 'requesting' a new promotional code. My phone says that this call has taken 18 minutes and still counting. Yup! 2) They are uneducated about their own product. I called several times and spent several hours trying to set up 'calendar'functionality with the email domain. Only after 3 calls did someone with a brain tell me I need to use Google Apps with their product to get a calendar connected to my email be an extra $50 per year. Shady!

3) They are rude. I had different customer representatives tell me its my responsibility to read their emails to fix things myself. I When I could not set up the calendar, they said ...I quote ...the 'issue was probably on my end' or 'maybe I am not using my iPhone correctly ... or 'maybe I should call Microsoft Outlook'. I have never had such a horrific experience with Customer Service professionals in my entire life. My advice is that you (1) read the fine print with this company, (2) choose a better hosting company that supports calendar functionality without Google Apps (3) choose another company that has nice customer service representatives. GoDaddy or go somewhere else with more professional Customer Representatives. Good luck!

897

THE WORST HOSTING PROVIDER EVER, each time I have to spent more than 2 weeks to resolve a problem. Their support is practically non existent. MY ADVICE, AVOID HOSTGATOR! Nothing is working as it should on hostgator hosting. All you can buy on hostgator site are problems, problems and more problems. Your time is not important to them!

898

Hostgator used to be pretty good and reliable. I have been loyal with them for many years. I can tell their customer support getting worse and worse. Take long time to get a feedback. Don't count on the ladies who take your phone call. They won't resolve any issue for you. They had a serious outrage last November and my sites are down for 1 week. Well, considering their too much trouble to move all my sites to another hosting. I decided to upgrade to their vps. However, their sales lady persuade me to do dedicated server and pay for a 3 year plan. I told her I am not good at techonogy, the migration would be too much work. She told me they will handle all the migration work for me. I paid around $ at one time in Feb 2nd. However, on May 12th, I found out they did put me a dedicated server, however, there is nothing on my server. They are still charging me my old re-seller plan. Then I asked to cancel and refund. They give me a bad link, you can never submit your cancel form. Then I contact them through their ticket system. They still insist I need go through their online cancel form which does not work at all. Have no choice, I called my credit card company to issue charge back.

899

I am using Hostgator from last 5 months, and its good to be use this hosting. It is easy to install Wordpress in it and email configuration is easy too.

The best thing of Hostgator is it has uptime, and the it easily fits in my budget :)

900

Hostgator is a reliable source for web hosting. Any problems I've had have been corrected within a very timely fashion and I have had little to no downtime on my site for over 2 years. Promo codes abound, you can easily get a deal if you can be patient for a week or two.

901

I started with one company not listed in these reviews and after a very short period switched to HG. Been with them for almost four years now. In the beginning I thought they were the absolute best. Support was 24/7 and they would help with any problem. I was so green I didnt even know what WordPress was or FTP or server and I called and asked hundreds of questions about anything that came up. They always patiently helped me out. I rarely had any down time to speak of. In over three years I can remember one very short period where my site was down. When I called about it, they explained what was happening and the problem was resolved in a very short period. I sung their praises. My site is not about technical stuff but I wrote about HG, talking about their one of a kind support and pointing everyone in their direction. I advertised HG. It has been the banner ad on my header almost exclusively since day one, although I have never once gotten a sale for my efforts. Now, however, things have changed. The support personnel are very very difficult to get on the phone. I believe HG has recently marketed for expansion but didnt allow for additional support. My last support call required over 20 mins wait time and the chats arent any better. On one occasion, when I did get through and asked about backups the alert said there was too much to backup instead of an explanation on what was happening I got the emotional equivalent of tough crap. Backups are fine now but I still dont know what the problem was. And on top of that, my site goes down regularly now. I think it is still up but why the difference? Why more down time now? Whats happening now that wasnt happening before? Will I move? I think that is inevitable but Im not sure to where. Better, more reliable hosting, will cost more, but which host will do the best job, is the question. I am, however, disappointed with the accessibility of HG.

902

Considering moving to HostGator especially considering the price. But speed is definitely one of my larger concerns, and its why I want to leave my current host. Can anyone comment on the average speed of sites hosted on the Hatchling/Baby Shared Plans? Im sure dedicated is the way to go if money is of no consideration, but its still a factor. Thanks for any and all help.

903

HostGator smaller plans are good for smaller sites. As a side note: speed has other factors as well (such as site design, plugins you are using, etc).

904

Understood. The reason I ask is because my current provider is very slow with even an out-of-the-box install of WordPress so at least that way, I know its not the site design, plugins, etc when it comes to my issues there. Thanks for the help.

905

I have been using HostGator for the last year and have been extremely satisfied. Their support is solid and their prices are great. Three Thumbs up.

906

I used to recommend Hostgator, but some of their more recent practices have changed my mind and I will NEVER recommend them again. Between getting affiliate commissions from them or buying hosting for clients, I seem to have nothing but problems with them and they give LOUSY customer service. It seems one person doesnt know what the others are doing. Its happened too often for me and I will NOT be using them for any other sites and when it comes time to renew, Ill be moving my sites to a different host.

907

Jasmine, I have been using HostGator since 2007. I have noticed their Live Chat support gotten worst. But I just use the phone support which gets the issue resolved within minutes.

908

Ive used HostGator for well, for years. I have found their up-time to be as close to 100 as possible. The CPanel is a breeze for users of any level (if you even need it!). My only complaint is when I was webmaster for over 250 websites on HG, my account and account access was shut down due to high activity on my sites. There was no prior notice of a problem, and the shut downs happened at times when I wasnt even able to get the one notice that was sent (late at night on a Friday). But when I moved my accounts to a different tier of service, HG made it happen quickly and painlessly with no loss in uptime.

909

Hey Ed, Yes, this goes back to the point of unlimited resources. There is no such thing. The smaller tier plans work great for smaller sites, but once you start getting too much traffic, they will ask you to upgrade.

910

I have been the user of Hostgators since 2009, when I have launched my first blog in the universe to earn money from the blogging. I have really enjoyed the luxury of premium Hostgator hosting, even I have used shared hosting for more than year, and face couple of deadly attacks on my blogs, such as major attack of Project Honey Bee from Beijing that almost kills the Hostgator server. But still these guys are really quick and awesome, they worked with me up to 72 hours to solve out the issue and completely saves my blog. It is not the single time when these guys saved my projects, couple of times I played with their servers to enable many additional features without their permission, but these guys are just awesome and dear to me, they never warned me like other hosts that they will kick me out. They always worked with me, even I trustfully shared my WP Admin logins with them for couple of hours to solve out the problem. Just love their response time, and their servers are mind blowing. However, from last couple of months I am having serious problems with servers, but still my vote goes to HG. They are the best hosting in the town, at least for the WP.

911

My journey with hostgator started like a year ago when one of my clients provided me her cpanel password which finally landed on HG hosting with its very own fresh and soothing HG Theme. From the site speed to their awesome live support, phone help and ticket system everything is just fabulous which made me shift my hosting to them just after finishing my job. I started with a local hosting company with a limit of 10 entry processes concurrently and due to which soon shifted to JustHost, which seemed to be quite user friendly that time with unlimited addon domains support for as much low as $69 or $79, but I was never satisfied with their service once I started with them, the load time was the same like I was getting from my local provider and nothing seemed to change or improved, but HG really made my blog, my alexa dropped and so do the site load time, the user experience improved, bounce rate decreased and traffic started getting increased day by day and is still climbing the ladder. Im a freelance developer I have encountered hosting companies right from yahoo to the amazon cloud, but when we talk about low budget hosting hostgator is your only choice. The only disadvantage I have came across until now is their affiliate network, but I am pretty sure well find a way there too. If you are looking for budget hosting with all the features of a pro-level hosting, hostgator should be your first preference and they really eat their competition thats what the crocodile above is for!

912

These guys have an unethical practice when you setup a domain they stick their advertising page up and make money off your domain if its pointed to hostgator. The other things is 404 pages sometimes appear with a hostgator page and joining hostgator.

913

Please take my friendly advice. Run from HostGator as you would from the plague. I used to be their client for 6 years, almost from their very beginning. Always great service. Then, when they moved to TX, and started to grow bigger and bigger, service started to become worse and worse. Then my hosting customers began to leave me because they couldnt send emails and their websites were unstable. I begged HG support to solve the problems or even to give me a reasonable explanation for the issues. They never did. It just seemed like they didnt care at all. The last drop was when my VPS was down and support took more than 24h for a reply. When I demanded an explanation it was: We are too busy. Too many clients and not enough support people. I always paid my bills on time, even early, because I couldnt afford to risk compromising the availability to my customers, so I asked myself why are they still in business and taking my money in exchange for nothing? Unfortunately I live in Brazil and it would be too difficult for me to sue them legally, otherwise I would because they made me lose many businesses. So avoid them, especially if you are just a foreign guy like me. They treat you like scum.

914

I am writing this email to express my utmost gratitude and satisfaction with Hostgator, and the entire staff I dealt with today. This morning I inadvertently deleted my entire /home3/public file, and it caused all my sites to go down. I panicked immediately, thought I would have to rebuild all those sites, started hyperventilating, almost cried was just a hot mess! LOL SO. I thought it was a long shot, but I called Hostagtor, and spoke to a man in the technical support area at 7:55AM Arizona time 03/08/2015(I forgot his name). This man calmed me, he took the time to figure out what needed to be done, and where to point me so that I could have a resolution. I also was educated on how I can do my own backup in Cpanel, because I had never done one! I opened a ticket online to get a file restore. This man went above and beyond my expectations, and gave me hope. Within an hour I got an email from them. It is Sunday, so I was more than pleasantly surprise to get such a quick response. Ricardo was able to fix everything perfect, communicated via email every step of the way, and had the knowledge to help me. My sites are all up and running perfect again THE SAME DAY they went down, on a Sunday! This experience has made me a Hostgator customer for life. I also have some websites hosted on Godaddy, and was approached by Godaddy to bring all my sites over to have them be my sole company. I was contemplating it, but todays experience has definitely made my mind up to stay with Hostgator. If there is anything that can be done to make sure these 2 individuals are recognized for their stellar passion to serve the customer, as well as their knowledge base, I would love to have that happen. I am a business owner myself, and strive to get employees like Ricardo, and the first man I spoke to. THANK YOU SO MUCH FOR SAVING ME TODAY!

915

Hey Tyra, you are the only one who got one hell of good service. i would have to doubt if you belongs to hostgator or paid by them to write reviews. i know now a days people get paid to write nice reviews. i know hostgator i am with them and trust me out of 100 may be only 1 people with get good service within time rest rip. i have been fighting with them to install one ssl and its been more than 2 weeks. god trust me this is one of the worst hosting provider. i am not lying or anything but i am planning to move with another company.

916

I was with HG for like .. 10 years, may be less a bit, but very long time. It was solid. But have to look for a new home now. Forget about HG, its

917

HostGator is terrible. I knew Id made a mistake before I even got my WordPress site set up. I had to call just to get them to release some whatever so that I could even set up WordPress and migrate my blog over from blogger! I should have changed right away but I didnt. I knew the day would come sooner or later when Id absolutely have to and that day has arrived just 6 months later. Ive had issues with my blog being slow, but I put up with it. Then it went from slow to impossible to load, returning 504 errors half the time and just spinning forever the other half. I jumped on chat support and within minutes I saw a server reset message show up on my blog, then the chat person came back and said everything looks fine on our end. Then it would load and continue loading for about a half hour before Id be right back where I started. The second time I jumped on chat the tech blamed it on a lack of caching plugin (which I had). Within an hour after that chat I couldnt reach my blog at all. Then I couldnt even get the cpanel to load. I spent most of the time on hold looking for other hosting companies so I could make the switch. Of course, Id pre-paid for HostGator but Ill take the loss to find a hosting company that actually works and doesnt find a reason to come up with excuses for everything. While on the phone with tech support the girl was mumbling I couldnt understand half of what she said and I told her that. Her response was oh its the connection, I cant really understand you either. The funny thing was starting with that statement I could understand everything she said. Excuses once again. The phone call ended with still no resolution as she had to get an admin to monitor the server and none were currently available.

918

My website has gotten hacked 3 times since allowing them to host my site (never had a problem before that). To talk to someone online, expect a 30 minute wait, which sometimes does not even connect you to someone after that time. Support is bad. I have sent in multiple tickets to try to get issues resolved. Very disappointed with hostgator.

919

I have been using HostGator for a while now and they have just been hosting my website while I work on it and I have not had any trouble. They do what they are meant to do.

920

Im using hostgator almost 10 years now. it was great. great technical service too. they helped me redirects my website and all without question. now, it was disaster, technical support is never there waiting time is 30 mins then none will assist you they will close your window.

Im leaving hostgator by tonight.

921

I was in love with hostgator. Now their support is slow as f. More than 24h my websites are down. If you want a professional attitude go for hostgator. White hair is guaranteed. When i was paying for a dedicated everything was fine. But on shared very, very poor support. More than 24h downtime is more than a breakdown for any type of business. 2 out of 100.

922

In Spite of lot of Feedback on Y axis, Still HOSTGATOR remain the best Sharing Host. Getting someone to help it out is always there, OF course When u really want 24X7X12 then One must go for VPS hosting to insure this. Otherwise One can stick to Hostgator.

923

Hostgator is a shining example of a company that forgot what made it great. 7 years ago they were a great company, with excellent support and short wait times. Now, you are better off going to almost anyone else. We have had constant downtime and went 48 hours with a complete lack of access to email. Furthermore, online chat wait times are now a minimum of 30 minutes, with my average being closer to an hour. Several times I have just give up. I currently have two open support tickets. One is on hour 90 with no response and the other is on hour 104 with no response. This is a sinking ship. Get off while you can.

924

all the positive reviews here about Host gator are bullshit. They are the absolute worst hosting company to choose when running any type of CMS or dynamic script. STAY AWAY, it might be cheap, but its cheap for a reason. better to spend $2 than to throw $1 away.

925

I read about all reviews here about host gator and frankly I am about to vomit. I am quiet surprise to read about host gators so called integrity.

Well let me tell you my experience with them anyway. I bought domains to be hosted by them and had monthly subscriptions going for those domains. They eventually requested for my id which is normal. I did. Then comes the weird part. I waited to have access to my control panel but none. I sent one email informing them of the log in reply. I logged into the ticket dept and informed them of my access being denied but no one replied. I thought to myself, this is I send another email and waiting for 24 hours, nothing I waited for 48 hours send another email and waited for another few daysnothing. One week and counting down for the next subscription cycle to take placenothing. So for all the quick reply folks, its not always the case. They have some bad ass ppl in the house as well. They can control that monthly subscription thing by playing wasnt even rude when I send my emails.

I am still is genuine scam. I dont care how people interpret this but in my books,this is scam at its best.

926

I used to love HostGator great cheap hosting that worked. That was until they were bought out by EIG and then migrated my site. When they moved it from the old data center to the Provo UT location? Service plumeted. My uptime was affected. It appeared that they had jammed me onto too many other users as it was painfully slow even after optimizing it and running both MaxCDN and CloudFlare! I was getting inconsistent times between 3-30 seconds! After the last outage they had? I moved off of them to a new host and now couldnt be happier. If you have been moved to the Provo UT location? Id start researching for a new host. Just make sure you search for EIG Owned Hosting and then stay away from all of them. They are now just dummy companies which are now stuffed in that same junk data center. Im surprised that people still offer links or promote their hosting.

927

I have been with Host Gator for several years. I have about 40 sites hosted with them. Moving all the sites to a new hosting provider is no small task but I am thinking about doing it. Just like many of the other reviews here I have since experienced a decline both in Service and be. I have repeatedly complained to them that the server that I am on seems to respond quickly while other times it seems to be pathetically slow. This seems to be happening more and more. I am not an IT professional but I am guessing that they are cramming more and more sites on their shared server machines or they are not monitoring their servers. Whatever the reason I am not as happy as I once was. With regards to support. Old times have definitely ball supply over the last year or so. Please to be on Paul no more than a few minutes now it seems its at least minutes every time I need to call them. That doesnt bother me so much as the performance issue. Performances be it is critical for me as Im sure it will be for you as well. As much as I hate to say it I cannot recommend Host Gator.

928

I love hostgator, been using them for about 3 years now and never missed a beat. Great support.

929

My advertising company was been with Hostgator for years. Up until recently they were really a great company to work with. However then hold times became REALLY REALLY long, and then they started screwing up stuff. Today I discovered that they cancelled our server account for non-payment last month. However when I called our bank I discovered that the charge was actually approved. As a result of Hostgators screw up tons of our clients websites went down, as did their Adword campaigns for over a week. Our clients are furious, as we have egg on our face, all because Hostgator actually got paid and then said that they didnt. WHAT THE and$( ? Avoid Hostgator. Not a professional organization.

930

Ive been with hostgator for a few years now. Up until they moved their data centers everything was fine. Ever since then its been a nightmare. Down time, server updates, and slower speeds. Do not waste your time or money. They used to be great. Things have changed with them.

931

Easy to sign-up and great customer service to start blogging website. Once I tried to cancel via the 45-day money back guarantee the issues started. Over two hours on hold and talking with representatives at hostgator in order to try to cancel my membership via their website. Informed I would be sent an email within two business days with the cancellation information. Received the email with a cancellation date a year out from when I signed-up with hostgator instead of the date I actually cancelled. Spent another two hours on hold and talking with representatives from hostgator. Spoke with a very rude representative who indicated hostgator policy is to use a cancellation date one year from when you sign-up unless you write them to indicate you want to cancel immediately. I thought the previous two hour phone call where I stated I wanted to cancel and receive a refund via the 45-day money back guarantee in addition to following their instructions to cancel online covered this. I contacted paypal and put them on the phone with the representative. The representative was still rude. I disconnected the phone call with hostgator and worked directly with paypal regarding the refund issue. The cancellation confirmation email from hostgator also indicated I should cancel my hostgator subscription information in paypal to ensure I would not get charged again. The email had faulty instructions so I worked with the paypal rep to cancel. I will never deal with hostgator again and will notify people not to deal with this company. They seem to use every sneaky means necessary to prevent you from receiving the 45-day money back refund!

932

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