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Hostgator Hosting
Hostgator is well established and popular among bloggers and other small websites. Their prices are very competitive and stay stable. Hostgator is popular because they provide stable and quick hosting with superb customer support. There are often great coupon codes available to get even better deals. Sign up to get advertising credits for big publishers like Google, Yahoo and Bing.

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Since I host many websites and develope most of them, I needed a host that had unlimited amounts of space, traffic, domain add-ons, databases and more. I found that with HostGtor. I currently have over 24 domains with them and it costs me under $100 per year! The price you cannot beat and I haven't had any issues when contacting customer or tech support. Definate host of the year in my book and now that I see they are a 'GREEN' host, that makes me feel even better!
I have been with Hostgator for almost a year. All of my blogs and sites are hosted to them and they have never ever experienced any problem. I remember the day when I was hacked by an evil man, Hostgator, was able to help me restore everything in good condition. Kudos to Hostgator!
I am very disappointed because I spent a lot of time picking a webhost and Gatorhost was the only one I found that oftered a toll-free number as part of the package. I had to cancel because I was unable to upload the template I wanted from Gatorhost. They had two other of which only offered very plain templates, the other told me I needed to contact Gatorhost because my url was not set up correctly. One tech told me advice I got from another tech was just plain wrong.
As a professional web developer I used HostGator for several years and I strongly advise it to everybody who is searching for a hassle free, reliable web hosting. Cheap price, great uptime and very helpful staff. Thanks HostGator!
Hostgator has been my third web host in less then a year. I just left them as well as the lagging time of my site on their service was unnnn believable! Trying to load a page was like pulling teeth! The tech support guys first told me I was on a busy server, so they moved me to another same thing! I'm also getting really tired of the false advertising all these hosting companies are doing. They advertise monthly plans at $ per month, but you have to pay for a full year to get the $ Well, I dont want to give someone all that money up front, especially after the bogus hosts i've been with so far. I just found a host that charges the same, $, but it's a monthly plan. - So far so good. Let's see how well this goes. I'm on host 4!
Hostgator was hosting several of my sites. Suddenly all of the links on my site were broken - inlcuding the success URLs for several forms on the site. They simply started giving 404 errors. MANY angry clients and MANY lost prospects later I spent 10 hours on the phone with Hostgator to find out what happened (this happend over multiple 2 hour phone calls, during which I was todl I'd be contacted by their 'level two' support - I was never contacted). I never found out what the problem was and I ultimately moved all of my domains to a different hosting company. terrible experience.
I have been using hostgator for 3 or 4 years now and they have been no problem at all to me. They have always had the technologies I have wanted in a version that is fairly up-to-date. There is of course, a small learning curve associated with their user-interface (as there is with any such thing) but they make it very easy to get through (lots of video tutorials and such). I have actually learned alot just from that feature of theirs. I have a plan that costs me about $11 per month, and I know that there are other companies that have cheaper rates. $11 bucks a month is not that big of a hardship for the rock steady product I have enjoyed. I'll be honest and own up to the fact that I have never used any other host. I dont really have anything to compair hostgator to. I am happy enough with their product that I dont need anything to compair them to. And I think that that is a pretty good
I am from India. After searching lots of web hosting review finally i decide Host Gator. I am using Host Gator since 2008. One or more time i faced problem with my website but HG technical team which is also provide in Live Chat they give me a good solution plus help me to identify my problems. Most of the problem they solve manually. Second the server speed of HG is very fast. I am using Baby Plan and getting more and more traffic without server goes down. I recommend to all you guys. I know the price of the plan is slightly high but you never get any cheats like other web hosting service specially in server and technical support.
HI! I used hostgator for my webhosting company though they are offering good things in $. But they don't allow overselling which means you are bound to sell every body knows in hosting business space is bandwidth is just a satisfaction sign majority of the website do not require large space and bandwidth but everyone ask for unlimited space so when you are a Host you must be able to provide unlimited space and bandwidth to you clients either they use of not without overselling you can't attract clients for shared hosting. So you will have nothing to give them if you are using hostgator. By looking the requirement now i am using they in half rates than hostgator i can oversell and now i am generating business. So i don't recommend hostgator for resellers try to use if you want to be an unlimited reseller. Thanks
After trying four other hosting services in the past, I finally settled with Hostgator. The others all had good points but either became much slower when trying to update my sites, had features that were not compatible with other services and not as easy to use, raised their prices substantially, or their tech support became worse and worse. Hostgator has hosted a number of my sites for a few years now and I have never had a problem with any of their services getting worse. I constantly sing the praises of the Hostgator tech staff, especially after they have patiently taken me through any problems I, as a non-technical user, might have. I am more than pleased that I found their hosting service.
Hi, I've been with HostGator since 2003. I have a total of 12 websites hosted on a single Baby Gator account. The service has been excellent, and I haven't suffered from downtime. I recently installed a Wordpress blog, and did it with ease. (I think they are an excellent host for Wordpress blogs.) I highly recommend HostGator, and have 8 years' of experience to back-up my recommendation.
Host Gator is absolutely terrible. Their service has gone down on me for several hours at a time sometimes over 12 hours at least 4 times in about 6 months. I finally gave up last night when their snide, arrogant support supervisor told me he and Host Gator could do nothing more to help me and the would refund my money to get rid of me as a customer. I took him up on the offer. Host Gator sucks.
I have been an enthusiastic HostGator supporter for many years, setting up sites to be hosted for several companies, entities and individuals. I have always encouraged people looking for a host to go HostGator, as I found it to be the best and most reliable host with a customer service department that was so sharp, fast, and friendly. I have watched HostGator grow over the years and now it is clear that company is starting to experience a phenomenon all too common to businesses that experience success of this nature. Namely, that as the entity gets bigger and bigger, it simply becomes impossible to maintain the same level of excellence that, paradoxically, helped it achieve success in the first place. Sadly, the company is currently experiencing a steady decline in the quality of customer service and technical competence. Customer-service agents are increasingly lazy and poorly-trained. Tech support is especially suffering and showing the sharpest decline.
Hostgator will rip you off. There are several things you should know about these scam artist before getting into bed with them. First they are a webhost RESELLER company meaning they are the middle man and you are paying them instead of the source. Second read the Terms of Service very carefully 'if' you do not 'ask' for your refund you will not get it, even if you are within your 30 day guarantee. 'Make sure you ask for your if that is proper ethics'. Third NEVER buy a domain name from them, that mistake is non-refundable and you will pay more with them then any othe registar. Do not buy into there crappy free ssl and if you get the one with the business plan they can get it upgraded to a company validated ssl for free. I said they can do it 'FREE' yet they try to charge you 150$ for a free service that they receive from their third party provider comodo. All in all this company is shady and will find any and everyway to rip you off.
Avoid this company at all cost. I have been using this company for the better part of 5 years. And this year, their history of excellent customer service and support ended. Host Gator, some time this year, decided to change their internal software, and in so doing, also decided to alter the way they credit the funds taken from their customers. They simply don't. For 5 years, I have paid my bill on auto pay on the 28th of the month. This year, my bill still is auto paid, I have changed nothing. But now Host Gator shuts down my account claiming otherwise. This is a problem because my phones, faxes, web sites , and CRM are hosted on their servers. And they then add code to my server making 10 hours of work on my part at the beginning of each and every month. Their None. They admit it is a problem on their end and that I paid on time. Of course, they still shut me down at the first of each month. Avoid them at all cost!
Had a basic dedicated server for my WordPress site. Over the course of two months four different HostGator techs broke my site and couldn't repair it. I had to go through this whole circus act of trying to get another tech to pay attention after the first tech caused the problem--and I've gone through that four times!! In their defense, at least after causing my website to shut down they admitted their own techs caused the problem. Anyway, I'm canceling my account today. Please do your research and shop elsewhere for web hosting.
HostGator offer unlimited yearly plans which is clearly false advertising. The reason for this is that they start throttling your hosting service as soon as the money back Gaurantee period has expired. Why do they do this? HostGator offer up to usd$125 a sale to their affiliates even though their yearly hosting plans start from around $62-$65 a year. This is the reason they are forced to play around with your hosting service so you suffer downtime and are forced to upgrade If you complain about this you risk having your account closed If you are non American you are far more likely to suffer throttling as there is very little you can do to seek compensation.
I moved my Sunshop store from Mochahost (after 5 years there) when their uptime degenerated to unacceptable levels. I was very satisfied with Gator until they suddenly shut down my site due to a TOS violation. It seems that my store's very modest traffic (under 100 visits per day) was overtaxing their server due to the PHP script's normal activity. After some finagling I convinced them to restore few weeks later they shut me down again. As I write this I've been offline for 3 days and am shopping for a new host. The consensus among various Sunshop support groups is that Gator must overload their servers if they can't support normal store traffic. If you use Sunshop, or any PHP shopping cart, be aware that they might shut you down without warning if your store gets too busy for them, and they will not restore your site until you prove that you corrected the 'problem'.
I use to love hostgator and so signed up with their reseller program. I now have 10 clients with me hosting their sites. Over the last month hostgator has gone to crap! Sites are always slow or down. When contacting tech support I get 'everything looks good on our be you'. Now today I can't get any of my sites up. online chat rep wouldn't even respond to say hello and phone support said I had a 30 minute , I'll wait. After 20 minutes the call suddenly NICE! I'm done with hostgator!! Hopefully I won't lose too many clients beforehand.
Extremely poor customer service and misleading promotional offers! I just took advantage of their offer on this link. php. I paid using my paypal. I didn't get any confirmation from them about my payment and how to set up my new account. I emailed them and a sales rep contacted me to get my paypal transaction ID. I did and few hrs later, another rep emailed me asking for the same info and this time asking for my credit card, ID, and paypal transaction ID again! I am extremely frustrated that they think my transaction was fraud! I had high expectations with this web hosting company thats why I was interested. Now I changed my mind! I am upset with hostgator!
I have to disagree with some of the not so nice reviews of Host Gator. I have been with them for several years now and have never had a problem with any of the numerous domains and web sites they host for me. There has never been any down time of any of my sites and when I have had need of technical support they have been nothing but courteous and quick to come to my aid. I would highly recommend Host Gator to anyone as an inexpensive, easy to use, easy to maintain web hosting site.
I've been with Hostgator for about a year now and have had a great experience up to now. In the past few weeks there has been more downtime than in the past year combined and I get the 'we're working on it response' more often than not. I'll stick with them for a bit, but if it continues, I'll look for another.
Alright so just switched from the dreaded JustHost failure over to these guys. Not only is their Terms of Service ACTUALLY reasonable and clear, but the site just works. By that, I mean there are no walls of ads, no fine-print, nothing. The site is easy to use, very clear, and importantly the registration process is a breeze. The support is by far the best support I've ever seen. Online live-chat has yet to disappoint me; I even had an interesting conversation with one of the representatives discussing Wordpress, and how he's noticed a huge influx of users from JustHost. Plainly put, they are NOT robots greedy for your money. On top of that, you won't find a single outsourced phone- representative when you call. The features are bountiful and the prices are extremely fair, not to mention the flexibility - they really do serve a plan for everyone. Just a warning: when you register, you have 48 hours to confirm your account before you have to re-process payment! HIG
He would write this review, but HE'S SO F-IN BUSY WITH THE BS customers service, he can't! Apparently, no customer service rep will let you speak to a 'manager'. They won't give a last name, dear 'Raul R'. And they won't handle anything the old fashion PERSONALLY. Gotta be by email. His SITE is down. His EMAIL is down. And this has been going to 2-days.
Customer service is rude and very unhelpful. Average site speed time, not great. Just average overall, other than customer service which is very poor.
AND they are destroying my customers' businesses (I am a reseller) AND they just do not seem to care!! Our sites have been down off and on (mostly down) for 3 days now, and it all started with a maintenance procedure that 1. THEY NEVER NOTIFIED US they were going to perform and 2. That they apparently botched badly. I have called, chatted, emailed, opened tickets. They all come back with a different story. And after one period of 16 straight hours DOWN they refused to even qualify me for their uptime guarantee! They finally conceded but it was pulling teeth. Well, that guarantee means nothing anyway. because all I get is my monthly $25 refunded. Whoopy-doo. I now need to refund DOZENS of my clients or risk losing them, which will cost ME 100's of dollars!!! AND my customers are losing revenue hand over fist. What a kick in the teeth!! Thanks Host Gator!
Alright, I have had hostgator for about two months now and everything is going amazing so far. Transfering from FatCow I found that the suport isn't mentally retarded, and the site actually stays ONLINE gasp. The only downtime I've had so far was because I fucked something up, and the tech support fixed it for me. I highly recommend HostGator as it is probably the best unlimited host out there.
Extremely unreliable! Had clients sites down for two days. Desperately looking for a new host.
First 3 days of service we had numerous server time-outs on both the site and cPanel. Support said the server was experiencing higher than normal traffic. My experience with HostGator was that they are unreliable. Cancelled immediately.
I saw that hostgator was in the top 10 hosting sites and after much review of their website, I chose to transfer to them. I signed up and immediately completed a ticket order to have hostgator transfer my files and database from my previous hosting service. Five days later I finally cancelled after sending numerous emails and calling and speaking w/ customer service. On one occassion I was told it would be completed later that day. By late afternoon the FOLLOWING day, I realized this is NOT the type of company I want to give 15$ a month to. I would NEVER recommend this hosting company to anyone. Whats even worse, I paid them and never got anything but a headache and a waste of time from them. Maybe as an initial hosting site they're ok. But if you are transferring hosts, DO NOT make the same mistake I did and think that hostgator can do this as they advertise.
We've been on hostgator for a few years and up until recently were very satisfied. It seems that they are seriously over crowding their servers as of late. We've experienced database connection timeouts and complete site unavailability starting sometime last year. We have 2 reseller accounts on 2 different servers. Both have demonstrated these problems. I guess if something sees too good to be true it usually is :(
Hostgator are great they always resolve my problems when i contact them on chat, hosted my account for months, thank you
Not sure that I'd use this service again. True, they've been reliable, but there are problems with the so-called 'free toll free number' for biz customers, and the best they can say is to tell you they don't provide CS for that service. They can't tell you what the regular rate of their service is after the 'special introductory' rate wears or why the rate you are currently paying for you account is so much higher than it seems it should be. They are very good at giving non-answers. The technical people, on the other hand, are quite good and happy to help. So I have really mixed feelings about Host Gator. I've been with them for 2 years, and occasionally ask myself if it would be worth the time and trouble to change providers. Still haven't given myself a straight answer, so I guess I'm just as bad as their CS people! Given the problems and the obfuscations of the CS agents, I'm just not sure I'd recommend HostGator to anyone.
Hi all, Hostgator was a real cool host. Til lately they became worse, I personally had problems with my email accounts including receiving database errors, webmail pages taking minutes to open, other server errors when sending and receiving eamils. The worst part, when I contacted the technical support rep. on chat he told me that he cannot report the problem because the tech. support guys are fixing issues with the email server and that my report will delay the process.
I have been on hostgator for 3 months now. I have had several self inflicted issues that their chat tech support has been great about fixing. The price is where i would like to be.
I have been using Host Gator for many years now to host serveral of my sites. Their plan, price and Reliability and Uptime have been perfect for my needs. The most important thing was also their customer service which really impressed me. I have used many different hosting companys and none have even matched the great customer service I received from Host gator.
I heard good reviews so I tried them. They are currently hosting my site but it looks like I have to switch. I constantly get database errors. Tech support says it is because their servers are busy and I have to upgrade my account. I have to upgrade and pay more because your servers are too busy? Maybe they used to be good but my experience over the past 6 months has not been good. I don't want to go through the hassle of switching hosts but it looks like they are giving me no choice.
I just recently switched over to HostGator, and these guys rock. Quick uploads and downloads, great packages, and the customer support is FAST and friendly.
I've been using hostgator for a few years now and have been pretty satisfied. I have two hosting accounts with them and have recommended them to people as well. I did have a negative experience with them recently on one of my hosting accounts. My site was apparently using too much resources and they had set a rule where no one could access my site but myself. They did this with no upfront warning and I was forced to figure out what was eating the resources, upgrade my account to VPS or move to a new host. After careful thought, I did choose to stay with them as hostgator has always been reliable. I thought how they handled the situation could have been better though, as a long time customer it would have been nice if they had gave me some kind of break for the first months price of VPS or allowed my site to be up for another day while I figured things out. Now my site has been down for 5 days and its just recently getting back up.
For no reason BUT one of my script is sending out more emails than allowed. Unfortunately they do not provide steps to resolve it immediately. They are more concern with their servers going down than your business since all my sites are taken offline. It has been more that 24 hours and we are still communicating! I have been looking for alternatives and this will be the push factor.
I've been a customer of hostgator since . I paid $ by paypal. This month I've paid as before. And hostgator has suspended my account! They have redirected the traffic from ALL MY DOMAINS to 'cgi-' that rotated ads! I've contacted them, they said that they need my 'photoID' to verify the latest HIGH RISK transaction. I've sent them a copy of my passport, after that they asked me to send them a 'photo of me and my passport in my hands' I was shocked! I've made this photo, sent them and asked: 'Why hostgator has blocked access to my cPanelandFTP? And why hostgator still uses MY DOMAINS in its own purposes - to rotate ads?' NO ANSWER! I've lost: 1)1 domain, they suspended it 2)MySQL databases because they did not allow me to login cPanel and make a dump Later they answered that refunded $ and deleted my account, and that now my paypal account is 'blacklisted' AND NO ANSWERS FOR MY PREVIOUS QUESTIONS,and I still don't know why they did that
I ordered a vps3 setup on Wednesday and it still was not setup by Saturday. I was told from day 1 it took only 3 hours. I was played like a shell game through the entire process with Extremely rude customer service people. The only positive thing I can say for this company is they promised to refund my setup fee. I will let you know if I ever see that $ again. My guess I will have to go to the Texas BBB and judicial system. Don't Use This Hosting Service!
I was excited about hosting at 'fasted growing hosting company'. Turn to be nightmare: -Stuff is not reading emails compleatly. I need to send mail 2x to get the answer; -Almost every time I send mail I get different person to deal with problem; -Some Stuff workers are unprofessional disrespectful don't even care about clients; -They requested sending photos of ID. Which would not be problem IF THEY EXPLAINED THAT ACCOUNT IS GOING TO BE BLOCKED IF YOU ATTACH WRONG DOCUMENT BY SOME REASON. After that you get blacklisted, NO MATHER WHAT YOU DO TO RESOLVE THE SITUATION. This is review is not just promised revenge but also a sincere advice to avoid this stuff.
Started to sign up, but stopped immediately when I was asked to select an account password. Requirement is an all-numeric password, up to 8-digits. This is ridiculous. Complex passwords should be a REQUIREMENT, not DISALLOWED. For those who don't know, all-numeric passwords, especially short ones, are easiest to attack. If your web site is compromised, it can be used to distribute malware, defame your reputation, promote other organizations, and more, all without your knowledge. No way I'd host my business's web site on this provider!
there is no need to elaborate. 7 months of trouble with any hosting speaks for itself. I even got a letter from a supposed executive Joshua Martin and he blamed me for 7 months of problems and told me if I was not happy to hit the road. Nice repsponse from an executive.
I signed up with Hostgator on Aug. 28th because I heard they rocked. It is now Oct. 19th and I still am having problems. I have spent over 9 hours online over this time with one rude, inept, and brainless inchworm they call their staff. I have over 42 emails. I have spoken to more the 14 people including 'managers'. All this nonsense just to switch hosting from GoDaddy to Hostgator. This was the WORST decision I ever made in my 20 years of business. If you are foolish enough to sign up with them, be prepared for hours of being on hold, listening to poorly trained vacuum headed bodies typing endlessly on the other end. What they are typing is beyond me. How Hostgator got their reputation is incomprehensible. I suspect it was the same story as ebay, yahoo, and all the other companies who struggled at the beginning by providing great service but then completely gave up once they got on top. I suggest before signing up with Hostgator you open the closest window and throw your money out.
Worst web hosting company in the world, I wouldn't recommend such a fail web hosting company, I have never seen such a Low grade company in my whole entire life.
Host gator does not give you the ability to transfer websites from another server to your reseller account. You have to go through a process with host gator support and give them all the other servers details and wait for them to do it for you. Really annoying if you already have a ton of accounts on a ton of different servers. I was so furious after setting everything up only to realize no server transfer options in WHM, and they wouldn't budge and give me the ability to do so, they told me to go dedicated. Anyways, I cancelled immediately and went over to Effex Hosting. So far so good. They gladly gave me server to server transfer options in my WHM panel. I will NEVER deal with host gator ever again!
Dear Host Gator and Brent Oxley, Like many of us, I too wanted a website 2 years ago. So, I looked and studied and compared hosting providers, when I heard about hostgator. I read your inspiring story and since you started out in FL too, my communal sense overwhelmed me and I bought my first domain with you. Hostgator, you were really good, I loved the simplicity in purchasing a domain then buying hosting and setting it up. Hostgator, you even called me many times after that to check on me and I was impressed with your customer service. I began to believe you were different than the day, I logged on to my site and there was something on it, that wasnt mine. I was surprised, but I trusted you Hostgator. My heart broke when I heard that you said the domain now belongs to Go Daddy. Hostgator, you have betrayed me. You say your billing system failed to resgister it with Whois. Why Hostgator, why didnt you call me when this happened? friends forgive each other. I hope I can.
you have to give up your rights to the court system to use them, and must submit to them choosing an arbitrator to decide who wins, and go to Texas, and pay ALL costs for both sides
I just signed up for HostGator about three weeks ago and I must say so far I am very happy. I have used their support staff a handful of times already and and very pleased with the customer service and their ability to take care of my issues quickly and efficiently. The cPanel is packed with features and free marketing tools and I can tell just about everything I need to know from from the home page. The price was fair as well so far I am happy with my choice.
To those complaining that they asked for ID, you are stupid. They ask for it to prevent fraud. Unless you are someone who is trying to set up an account with stolen credit cards then dont complain, its for our protection they require it. And they ONLY require it if your purchase seems suspicious, such as you IP location not matching your billing location. I have over 10 Sites hosted with HostGator and I am glad they ask me to send in my details when i accidentally mess up on the order form. Their uptime is amazing, the customer support will often go outside the scope of support to try and fix an issue I have, never had an issue with them refunding my money on time for space i didnt end up needing, all in all its a great company.
I've read a lot of the reviews here and honestly, I do not agree. I've used HostGator for awhile now. I'm a Reseller, Affiliate and have a few other Web Hosting accounts there. I have NEVER had one problem with HostGator. Any question I had, I would just hop onto live chat and the person would always politely and quickly answer my question. Their prices are in line with basically every other company out there. They're not over priced or severely under priced to make you worry. I would, and currently do, recommend this hosting company to everyone.
I referred to this(hostgator(pussycathostgator)) company a lotand lots of But their tech support, sales support and others are definitely annoying and idiot !! If you have a plan about this ...company really do not think anything about it ..because at the beginning they'll ask you your Photo ID, Passport, Credit card and every thing with the details. No body can ask that private info from the There are more ..They will not help you if you have a problem with your They can log in to your hosting account without permission and add it or delete any thing they Its just STUPID ..Actually I know what it is but ..you can continue from I immediately moved all my information(Files etc.) to different hosting are tons of thing more to tell Simply never never and NEVER buy anything from them !!! If you don't believe me just research on the Internet you'll see that ... How it Be careful ... Thanks for reading !
This company treats their employees terribly. Do not give them business.
I ordered VPS hosting for $ on their website. The money was authorized from my credit card account but I receive email some time later requesting that I fax them a copy of my drivers license. No where was this stipulated and I resent being asked to give an internet company that kind of information. I consider these deceptive business practices and I would never use this company. So far, I have not had my money refunded although I have asked them.
I have hosted my all sites on hostgator. I am using hostgator for 1 year. I have never faced any downtime. Their support is best. I always use the online chat option. And I got all my problems solved in few minutes. I recommended this to friends, and they don't have any issue as well.
I have been with hostgator with almost 2 to 3 years, there are some good and some not so good experience with them. Overall they are undoubtedly the best web hosting company for resellers. I am using there VPS plan now with 59GB disk space and its not 100 problem less but when ever there is a problem the hostgator support staff is with you. I faced 2 times email outgoing problem in recent past which was quickly resolved by the support staff. The biggest problem I am facing with the HOSTGATOR is that my debit visa cards are not accepted on there website. I wish they add moneybookers as a payment method, I hope that would facilitate many others.
It is a great web hosting and recommended by all the professional webmasters. I don't know how come their rating is one star here on this site. It seems the reviews are not fair here.
This company cant keep to any promices and tell you lies and then more lies keep well away from these .
I had a dedicated server from Hosgator which i pay around 180$ per month. I lost my email access for a month, and because of credit card problem my PayPal account stopped paying this money automatically. And after the delay in payment they didnât dare to call me but just sent some reminder emails to the email which i didnât have access to. Is calling my phone that expensive for them ? and after 10 days, they just deleted all my websites files ( data ) without making a backup. So now, i lost my websites especially my biggest project is now gone forever. And honestly i did spend around dollars for it plus 1 year of my time ( around ) So they made me lose dollars just because they didnât call to inform me about the payment problem. I wouldnât expect such an unserious, unprofessional act from such a big company. And i do promise them that i will make them lose more than i did, by informing about their working style in any platform i can find. Everybody reading this, take care if you are already working with them, or you are planning
their BUSINESS mgmt processes R really amusing/ confusing/ annoying isn't sure IF i will ever ref AGAIN but hard 2 beat technically
I am new to the reseller business but Host Gator has been great. The only thing that I don't understand is that their plans go from 50GB Storage / 500GB Bandwidth for $ for a basic plan to 200GB Storage and 1400GB for $ for the premium plan. Wouldn't you think that if you are paying 4 times more you would get 4 times more bandwidth? That is my only problem so far.
I've had web sites since 1997 and now have several, switched to HostGator a few years ago. The web sites are virtually never down. The tech support people talk English with no discernible accent, and actually know their stuff and solve the problem. The sales people have been helpful as well. I would so much rather pay the extra few bucks, and not have the headaches. I have recommended HostGator to many people.
I was happy with Hostgator from 20, during which time I set my account to autopay monthly for a club website I manage. I've been very pleased with uptime, and any TECH glitches I've had have been handled efficiently and professionally by chat. Cpanel has worked fine for my needs, but in Dec 2011 I logged in to my account and inadvertently created 3 invoices (two of which I couldn't delete) to prepay for three years of service. This evidently created 3 new 'accounts.' I paid one by paypal and didn't pay the others, but HOSTGATOR autopaid the other two with the credit card on file. Long story short: after promising a full refund of the two autopaid, erroneous invoices, it took weeks to finally get a partial refund, and they refuse to refund the difference. Confusing, unhelpful. It turns out I've been overpaying for our website for years, and they act like this over $45. I'm looking for a new host now. (I rated Tech Support as Tech/Sales Support because Sales is why I'm leaving)
I had already signed up a couple of company's that i designed websites for with no problems. But when I wanted to transfer my own hosting to them, they told me I could not have a dedicated Ip address. I told them that they list it as an addon for their plans. The very rude gentleman SIMON L., told me that I needed to justify having one. I asked what does it matter if I'm paying for it? He said that WE offer them as we see fit, and I could get one if I bought a $50 SSL cert. After a long, aggrovating discussion I told him I would take my business elsewhere. I'm currently moving my clients to another hosting company.
I just read a review where a guy has been with them since 2007 - same as me. He complains that now that he's got 100,0,000 visitors the site's slow, because it's on shared hosting. Well duuuuh! I use an 'Aluminum' account, so I can put sites up quickly and cheaply. However, I do realize that when those sites start to get traffic, I'll need to upgrade to my own server and of course this will start to cost me more. Naturally, I'll simply rent one form HG, as I know that their teams will move everything over for me without a hitch, because it's their system! Hostgator are , just choose the package appropriately. And yes, I've moved away to other hosts and come back, because at the end of the day, ANY web host will have issues at some time, that's just the nature of servers, but I have always managed to speak with their people and get it sorted out. This goes for billing issues too.
I am so excited that I made the switch. I am changing EVERYTHING over to them. I am tired of GoDaddy's slow server problem and their non caring attitude about it.
My sites are slow to load. Hostgator will turn your accounts off in a heartbeat with no notice or warning that your are growing too quickly. Customer support staff have been rude and cut the chats off. They claim it is an internet connectivity issue. Funny, they never show any disclaimers that they are having issues. I could go on and on, but with the lost revenue from my sites being taken off line; all I can say is avoid them. They mandate all of these changes. You make the changes, and you think problem solved. Right? You would be wrong as they expect you to document and supply them with each little change you make. And if they don't agree that you made all of the mandatory changes plus, too bad. Oh, and did I mention that they will keep charging you for hosting while your sites are inactivated. Works out great for them. Not so well for you.
Before joining I read various reviews and saw few complaints but just waved them. / Good / 1. I have been with Hostgators for 1year now and have been satisfied with BabyPlan. 2. Support have been good, the performance good, and over all it seemed nice. So I upgraded to VPS. 3. Here support has been over all helpful and assisted with installation and available to help point toward a right direction. / Draw Backs / 1. Thus far within 2months of being with their VPS plan there were two 3hr down times. Both times they did not notify us ahead of time. 2. When we upgraded to VPS I read about their plan and what it offers at: The following day I received email and was told it doesn't come with MySQL and when I asked they pointed me to and hidden link(

ps-virtuozzo-power-panel/what-do-i-get-with-an-unmanaged-vps-vz-only) that

was not even on the sales page. And I have to pay extra $10 every month. I hope they correct themselves be more straight forward with their customers. 3. Emails sent from my domain(IP) given by Hostgators to Gmail - goes to Spam.
I've been using Hostgator since 2007 to host a variety of different sites. Never had problems, loved the responsiveness of customer service reps. Just recently, as my traffic has grown - first over 100,000 monthly visitors, then over 200,000 - my website began to slow and then to stop. Nothing's changed about the site. It's just that when you try to get onto it, it and and for seconds. I've tried this from everywhere in the world (via connection checking websites) - it's the same everywhere. Why? The site's become too successful, and now the shared server it's on is overwhelmed. As a result, the site's 1 rankings in Google are taking a dive. The site's traffic is taking a dive. And yet the site's performance is still mired in the land of tortoise-slow. Now I'm faced with having to take time out of my 16 hour workdays juggling multiple start ups to figure out how to move a moderately large website to a completely new hosting company and not have things miss a beat. I spent about 5 years as a Hostgator evangelist, telling everyone I knew to go with Hostgator - and that's a recommendation I'll never make again.
First let me state I am not a customer, however after a week of searching after losing a lifelong subscription to a bankrupt webhost I decided to make inquiries. They looked good on paper and in most reviews. I went to the chat line and immediately got someone. It took several tries to get the answer to a simple question on sub domains. I then asked him how much the $ per month fee would go up after my three years were exhausted for another three. He replied $ I questioned that and he repeated it. After a wait I called sales by phone and repeated the question and it was confirmed. I questioned it and made him aware that I would be signing up for another three. After a delay he came back with $ That apparently being the full contract price which is $ per month and fine and dandy with me-just wished he would have expressed it that way. My problem is if they cannot quickly answer a simple question off the gitgo, how are they going to be handling something a bit more complex down the road? Never mind that they do not own any servers and contract with The Planet for that task, at least they are up front about it. Never mind that they refer to the plan as the Hatchling and the next one up as the Baby plan. If you're going to sell to adults at least don't belittle them-give the plans an adult moniker. I believe only in recent reviews and theirs seems to be quickly going downhill from what got them to the top in the first place. Old reviews mean little as things change and apparently are. They are still in contention, yet I'm going to put off a decision for a while.
The windows hosting service is really really bad. Everything is in the hostgator control and you need to be really always behind them to do any thing and using plesk panel is a night mare.
They have a very bad service. I had website that is now grown and I have made all the pages into flat html to save CPU resources but this Hostgator keeps on blocking my account as they say it exceeded shared hosting limit. I think the unlimited bandwidth they claim is not true because that is the only item that grows to my website as it has now more visitors (my website consuming 500GB bandwidth). I lost a lot of my popular pages in google search index ranking because of this Hostgator's bad service.
I can say that Hostgator has been a great partner for me. I was unlucky enough to migrate most of my clients to Hostnine 3 years ago and every time their email gets blacklisted for poor MTA or I have a terrible experience I move them over to my reseller account at Hostgator and don't have any problems again. You can always get someone to support you by email, live chat or by phone, and I can personally tell you that I had one of my clients' Joomla sites start taking down their server (run away process) and they worked with me to get the issue isolated rather than simply killing off the account as Hostnine did to me once before. It 'is' shared hosting with all the downsides and upsides ($$$$), but it is the best version of it I've seen for the price. I don't normally write these reviews but seeing them bashed in some of the reviews after their technicians have had my back for the past two years isn't right.
I have been with HostGator for 5 years. In the beginning, I was incredibly happy with their service and support. Lately not so much. Uptime and speed are still good, but tech support is slowly but surely getting infuriatingly bad. Front line support can answer only the most basic questions, and somehow never realizes that after we've gone back and forth 10 times, they really should escalate. Even worse, their email spam filtering is really really bad. I get about 250 spams per day. The reason for that is that they have turned off all of SpamAssassins heuristic learning capabilities, without which SpamAssassin isn't effective. They are still a good deal, but only if you have a simple website that won't need tech support and you don't need to use their email service.
Their Cpanel is scrap! If you are not an expert on their environment, expect lots of discussions with the help desk! The Cpanel pretends to support many languages. If you want to use Cpanel and the language is not English, you may have overlapping fields and due to this a reduced functionality. The information they provide to set up a FTP account is scrap They offer many tutorial videos how to use 3rd party software within their environment. Unfortunately they donât tell you for which releases the videos where taken. To solve my problems their help desk recommend me some of them. All of them did not describe the current releases of the 3rd party software. Nice features like WebDisk are not supported under Win 7. It looks to me, that Hostgator has a way of its own to change their internal software. My experience, they changed something in flight and as one result my data where broken. The help desk was not informed about those activities. I expected a policy of denying but a few days later the help desk informed me about their activities. In my opinion the latter was great, my thank you to the help desk guys.
I am sitting on hold, with an active chat session open for 40 minutes now. Terrible.
Pros: they give you unlimited domains and a huge space for a reasonable price. Cons: 1. Php under Fast-CGI instead of the more efficient mod_php. This means performance issues but also software limitations. For instance, you cannot use ajax upload bars with CGI. 2. Awful support. When you have a REAL problem, such as asking for a backup that the panel shows it was made, they just ignore you. My advice: don't put valuable/critical/important data on this site. It will not be on a safe place.
Hostgator was one of the best affordable hosts, was is past tense. Now after they were sold, they started migrating servers, downgrading speed, tech support. Bunch of issues. No real backup before all server wide updates. Sites ended being down for almost a day, DB messed up, they silently restored DB from old outdated backups and did not notify affected clients. So if you store data on your site, accept payments, orders. 4 days of data are lost. If you catch it on your own fine.
We have had our e-commerce sites with HostGator for a little under 2 years. During that time, we have frequently noticed very slow page load times, often in excess of 10-15 seconds. That is a serious business killer. We have also experienced several server outages, that in the past had lasted only a few hours. The one we are in right now is in the THIRD DAY! That's right, our online sales sites have been broken for THREE DAYS. Our sites will load intermittently, or allow someone to access a page or two before hitting the 'WARNING: An Error occurred, please refresh the page and try again.' message. And, we can not access any of our back-end management tools. During this time, there are lots of nice little (useless) forum updates. Meanwhile, they do not answer calls,, their 'Live Chat' leaves us with a 'Wait Time: 30 Minutes' screen, but in reality, no one ever comes to say, we will be moving all of our 20 domains off of HostGator as soon as possible!
Hostgator had a valid credit care on file so when I received a notice (from my IT consultant NOT from Hostgator that a domain nome was about to expire I was not worried. Just to be safe I called Hostgator (there billing and user interface is miserable to use online). I spoke to a real person who assured me that I did not have any outstanding invoices and that all my domains were on auto ernew anyway so I had nothing to worry about. After a week out of touch and out of the county I returned to find that I was missing important email messages because indeed my domain had 'expired'. I called Hostgator again (another hour on the phone!) and was told that due to a 'glitch' in their system certain domain name get 'lost'. They were abel to reinstate that name but a review of several other names that I use revealed they had quietly expired also. Unfortunately for me some of these had been purchased by other people and could not be recovered. Hostgater refuses to even return my money!!
Dealing with Hostgator is an awful experience, they really don't give a crap about you once you signup with them. They will hold your server hostage and threaten to cut you off as well as try to claim they cannot issue a refund. Its also hilarious they are number two on here. I'm sure they paid for that since they would rather spend money on advertising than decent service. Read their employees reviews on glassdoor. What a terrible place.
I advise to people, don't buy anything from Hostgator, because it sucks, they reply to your emails late, make excuses, don't solve problems, threatens their customers, support teams sucks, take your websites down without your information then don't reply, advertise themselves. Fuck the hostgator. hostgator sucks! My all sites down
I paid for two years for the domain, worked for a month but now the public can not download it. No one will help me. The run around. RIPPED OFF.
Like the title says, HostGator is the best I've used. I run a web design shop, so we have experience with a ton of hosting companies. Most of the other hosting services we've worked with have major problems, but HostGator works, and works well. It does a great job of easily installing and running WordPress, has a great cpanel, solid technical support, and it's pretty cheap. You can use their GATOR25 coupon to get 25 off, or wait around for one of their holiday deals which they do a couple times a year which might get you an even better deal. I think a lot of people get on review sites when they have a bad experience, and that's legitimate, but hosting is a technology, and like all technologies, it sometimes has problems. When you're looking for hosting, it's about finding the best of all the options. We've tried a TON of hosting companies, and HostGator is by far the best.
I host ten sites with Hostgator - a year ago they were great and very customer oriented - in the last six months customer service sucks, when they answer the phone (not often and 45 min wait times like this morning) the techs know nothing. 'Oh your on a Mac, we don't support Mac.' 'Oh problem with our server, really, we can not locate the issue you speak of.' Then my favorite 'I will send a ticket.' Which means we will never do anything. A month ago they crippled all my email and demanded I put in new passwords with no warning. The Techs did not know they had created the problem so just said it was a Mac issue. I solved the issue and techs just sent forward ten tickets that resulted in not one response - Oh, any contact with me would have been in my not working email accounts - Yep, they now suck that much. I will be moving to another host company as soon as I can.
After ordering a domain from , I attempted to build my site. It is the most difficult way to build a website ever! I had no idea what to do and their support guides are terrible. So, I tried to contact them to cancel my account and issue me a refund. After waiting on the phone for over an hour, I decided to try their livechat. That also took an hour. Someone finally came on the chat forum and told me to fill out a cancellation form. I filled it out and they sent an email saying a ticket was created and it would be processed and could take 1-3 days. Well, they kept issuing me stupid tickets about the same dam thing and so I filled out another cancellation form just to be sure. Same email response. I really do not think they have actual people on the other end of the phone or computer. Tried calling them again and AGAIN no answer! After 5 days and still no refund, I contacted Paypal and opened up a dispute. I also filed a complain with BBB. This is the WORST!!!
DO NOT USE HOSTGATOR. I've been a customer for many years. At one time they were great. There are absolutely terrible now. Constant downtime, constant problems, and support is horrible (and takes minimum an hour to get someone on the phone.) Use literally ANYONE but HostGator if you want your website to be up, and if you want any level of support. It's a crappy service, that keeps getting worse.
I had shared hosting with hostgator and found them ok. I needed faster so I moved to a VPS. what a disaster so far.
After 2 years, 5 websites and unnumbered problems i say avoid this service at all costs. Before i move my files to another hosting, i noticed 20-30 seconds loading time for all my websites. At the moment i moved my files i have yet to see a single downtime. My websites load much faster and i have no problems at all. If you invest money and time on your websites just stay away. Even if you get a free account! On the other hand if you are a spammer and want to host unlimited websites to one account, this hosting is for you.
My name is Ashwini. 1st time i open account on hostgator in 2010, due to downtime of server and joomla theme website always hacked due to less charges my credit card without any information, as i block that card. Anyway again i open new account on hostgator in 2014 as my false thinking that they now become trusted hosting provider. They started earn money with new customer ask for credit card information or xerox copy of card, unless your account in suspend mode. They can ask if only if transaction of cards fails. Ok, as i done payment to hostgator and ask refund money, they not reply any email. If i can upload bank statement transaction here, then i want to do so. Please allow to upload statement here. As per government instructions in .gov site and bank guidelines, we never ever share credit card details to any authority. Hope you are intelligent to take saftey precautions. Only use card when you see https:// . Never share card, as i am one of many victim.
We have been with Hostgator since 2009. Our site was originally on a cheap shared account. Service and uptime were excellent. As our company grew we upgraded in 2013 to their VPS. What a mistake!! Around this time was the time Hostgator was bought out by EIC with their infamous Nevada budget data center. What a joke!! From the first 4 years with the shared account calling support maybe 2 times, we were calling support that many times a week with servers that needed reset, they decided to do an upgrade in the middle of the day (we are an e-commerce site), the day in April where they crashed for 12 hours. Downtime each and every month. Tech support although friendly is impossible to get a hold of and don't do their job. We ordered a simple SSL cert that took 4 phone calls (30 mins each) and 3 weeks to get installed!! Its not the same company that it was once. EIC bought the reputation HostGator had built and turning it into a budget crap service only the same in name.
Dear Friends, If you are thinking to use the Hosting Services from Hostgator provider then you will get a horrible experience with them specially with the website related to badabase. I have always notice that there data base server get down for 2-3 minutes in every 1, 2 ,4 hours and sometimes in 1-2 days. It will show you following message like(error Establishing a database connection) In Reply they have mentioned there server are slow and in there Ticket: IKJ-9. below is the hostgator reply(As per your mail we had checked your account and we are sorry to inform you that we were experiencing MySQL issues with the server. As it is quite unfortunate the issue was caused due to some of the accounts in the server which were abusing the resources. Currently, our monitoring department is continuously monitoring the users and are suspending them, do verify the MySQL threads which is quite normal now. As our monitoring department is working 24/7 to detect such users there is no ne
i am very disappointed with the service of hostgator , withing the past few months since near ending 2013 , and recently my hosting account C Pnl was temper with 21/Feb/2014 , i notice it , as i was updating my new website and when i click refresh , it gave me an old website that i know longer need . someone had hack into my hosting account C panel and remove my new website and place the old website in there , back on and i have changed all my password after my developer has finished work FTP and all passwords , C pnl password and i used hostgator password creator , how can this happen , i contacted hostgator since 2 days know help they are telling me they have send the info to support for 2 days i have been waiting and they are very rude , i have to wait hrs to chat with someone and another time 2hrs , to get to chat oprator and when the come on the chat they will take another 30 mins of my time , just repeating the same question , it is a very bad service 18:50 - 23/FEB/2014 i still have not received any reply or support from HOSTGATOR
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I used HostGator for many years, before it was purchased by EIG, and the services were always absolutely horrible. I hosted about 35 websites with them, and they never once loaded fast. I had a VPS System through this company, with several add ons, several ip addresses, I was probably spending around $240 a month for these services. I noticed that my sites were not functioning as they were when I had a previous hosting company, (i moved to HG based on what a friend had told me), so I called support, they told me it was my coding, we redesigned the sites, the same problems, they refused to escalate tickets to check with the datacenters on my account, or my websites. The support had absolutely no idea what they're talking about, they kept telling me bogus stuff. I've been a network administrator for over 15 years. When a support team is making stuff up to get customers off the phones, it's time to leave them and never look back. I hope things are better there, i'll never
I have never been one to review much, recommend much, complain much. But as a HostGator reseller, I found myself raving about this company to everyone for the first 4 years I used them. The support was stellar, my sites always loaded fast, uptime was great. Then, they got bought out. I can very honestly say, I have never in my life seen a company absolutely fall apart like this company. Over the last year, I have had many very stressful days because of this company. I have over 50 websites hosted with them. Some days, all 50 of my normally fast sites are deathly slow. The kind of slow that makes you want to pick up your computer and shatter it on the floor. I have now complained (nicely most of the time) about 50 times. They always give me the same BS responses. Not only that, their 'Data Center in Provo, Utah' seems to go down now about once a month for a day or so. Yep, all my sites go down for a day. You can imagine the complaints I get from customers. AVOID HOSTGATOR.
After years with them (and praising them to others as word-of-mouth referrals with no compensation), they keep suspending a small site I have (as in never more than 7k visits in a month) saying it's using too much CPU. It's WordPress and running the same it has for 6 months with no changes to code, but suddenly it's terrible? At their requests I modified different things, including calling the WP cron with an actual cron tab, changing cache settings, and more. They keep changing the reason. They have gone so far as to blame Bing for crawling it too much, and suggested disabling 'CPU intensive items such as AJAX and search.' SEARCH! They want me to disable search on a website! I'm done, and moving multiple accounts to a new home. December 31st their datacenter had an outage that lasted nearly a half day. No business emails, sites down, the whole lot. AVOID AT ALL COSTS!
I have had excellent support and 100 uptime using hostgator. I also used this hostgator coupon boogiewoogie and I got my first months hosting for 1 cent.
i use hostgator dedicated server but not satisfied because hostgator services is very bed so please i am tired with hostgator so please not use hostgator. Hostgator agent is say's next time no problem but next one or two day same problem created. i am feel discounting.
I have been with Hostgator for over 4 years. It has grown to big for their own sake. Security is low and our sites have been compromissed twice, databases affected and many hours of work lost. Hostgator blames de coding but someone accessing their server has nothing to do with our websites. Customer support is not what use to be and do not take responsibilities are badly trained and sometimes patronising. I hope you dont find out how careless they are the way we did.
i had over 400 websites with them a couple were running zen cart they said too much cpu usage and suspend the whole lot
Like many others, I had good experiences up until the Provo move. Then constant weekly outages and major outages starting last May, then August and now again yesterday. Tech support is Ok, but has gone WAY downhill. They must be on a gag order now because they are not answering any tickets or phones and my site's SQL has been down for over 30 hours. There are many other better options out there. I have already opened a new account on another host and am waiting for the server to come back so I can move. If you have a non essential site they might work for you, but if you run a business, stay away and avoid the frustration and monetary losses.
Hostgator will not enforce their own terms of service. Despite many abuse reports proving TOS violations, they refuse to act and seem to be in fact protecting a hate website. Reports have included links to images of a naked under age girl being held by a very much older nude male, as well as posts advocating date rape of a 15 year old girl. and others posts showing what look like underage boys engaged in sex acts. This is potential harm to minors and is a violation of their TOS. There is also a beastiality image showing a nude male having sex with a decapitated pigs head, again a violation, as their TOS states obscenity is prohibited. There are many more such posts and images, but Hostgator will not enforce their TOS. If anyone is thinking of joining Hostgator I would recommend that you look elsewhere first.
Hostgator was one of the best (I've used many over the years) hosts I've ever had until they moved me to a server in Provo, UT. Since the first of May, 2013 I've had ongoing downtime. It is erratic and anywhere from hours to days. Not a week goes by that I don't have downtime. This is unacceptable. Tech support is friendly but not helpful. When a server is down what can they do? One thing is be honest about it - tell me it is down instead of making me find that myself. I'll be moving all my domains as soon as I can find a new host. This is no easy task. With all the hosts now, reviews are very hard to use as an indicator of what to expect. I believe they cannot or will not fix this problem until they have enough customers leave. What a shame a good company outgrows their ability to provide the service they advertise.
Never had a problem that could NOT be fixed until they updated their servers. Deleted 2 forums to make them happy and lost 80K confirmed email members. Still said I was using TOO much CPU time and wanted my WP frontpage changed, so I changed the CACHE plugin. This has went on for weeks and NOW the entire account is gone with NO notice. 800 visitors a day went to 150 or less. Over 4200 FB Likes couldn't be handled or 7K email update users. I cleaned everything and they just kept complaining and LOCKING one of my 3 domains. DONE!
I've had a good experience with Hostgator - Used their cPanel with no problem even being new at it. I had my own web site software, so haven't used Hostgator's, but had absolutely no problem uploading my site, and my updates/changes to my web site publish instantly. Their customer service people were very professional - I had some confusion about the introductory pricing and renewal pricing - but they cleared it up and I still got a very reasonable price with a 3- year renewal.
I am trying to start an reseller account, so I want to open an account and see how my customers would use the system. In my two days with Host Gator, I had multiple problems with there c Panel and there ease of There customer support had a good response time, but never helped my issue, the site published on the site builder address '' they could not help me, or did not. I told the support agent to cancel my account because there hosting service was very difficult to map and use. I never got a refund from the $ I spent to make the
I have not had an issue with Hostgator over the years I have neen with them. Reliability is perfect. Only had one ticket to change the main domain and all went well, maybe slowly. Software is perfect with multiple databases and PHP. I have 20 domains and the price is right for an unlimited account. Could be best to ignore the idiotic prior comments from customers that don't know how to manage a web server.
Upon establishing service with Host Gator, I was given a quote from one of their Sales Representative. I did advise the rep I preferred to set the account up myself via the Internet as I didnt want to give him my credit card information via telephone. The representative understood and gave me a coupon code to use at checkout. He advised me I would receive 25 off monthly, paying $ I immediately setup service using the coupon code provided and in fact the cost was $ Where my complaint comes into place is with the next month. Host Gator attempted to bill my account $ I contacted Host Gator immediately to dispute the amount. I was told the discount was only for one month despite what the Sales rep initially indicated. My rebuttal was although were not talking about a lot of money here, $ monthly (which does average to $ annually), its principles. You cannot give a customer one price and then the following month indicate the rep was wrong or didnt thoroughly give the specifics as how coupons work. The representative on the telephone indicated they get a lot of the calls with confused customers. They do put an asterisk by the price on the site which means the price is only for one month. I replied, the customers arent confused, your company is misleading customers which is dishonest. I suggested they specify this information clearly on their website and train sales reps to be very clear when giving quotes and setting up accounts. An asterisk does not clarify to customers one month price, it says to me and Im sure to others this is the special price you are receiving at the monthly rate. I advised the rep I would move my business and file a complaint against Host Gator because of this. He was rude and did not care. I do NOT recommend this company.
Worst mistake our company ever made, so many fake positive reviews made about Hostgator on the internet. Absolutely worst customer support, constant problems with email being down, and shared $9/month account was more reliable than paying 6 times more a month for a VPS. Hostgator = THE DEVIL
Hostgator is going bad, what started as reliable hosting company is turning into a nightmare. The support tickets are answered in days, long wait on phone and now they are sending me emails accusing me of 'abusing' their CPU without researching the issue or offering solutions. So I decided to share my reply to Hostgator: I appreciate you sharing this issue with me. 'Abuse' by definition is a deliberate act of breaking the rules and trust, I think you have miss chosen your words in this email because: 1- I never knew about CPU limits on our hosting account, this something that should be posted online, not in fine print so buyers can be aware of it. 2- The CPU log output is showing that the issue is limited to one of 10 sub-domains which uses your Wordpress. 3- You identified the issue but never suggested any solutions beside sending me to do more vague research. I suspect that this issue may be caused by a Plugin since all other subdomains are on same platform and did not gen
HostGator is UNethical and their leadership needs to include MATURE decision makers. I plan to hire an attorney to navigate what they did regarding my website.
HostGator is a terrible company now! Host Gator used to be a very good hosting, now they went to total crap. I would not recommend them to anyone. Their customer support is the worst, a 30-50 minute wait. I tried to speak with a manager about a ticket that is 10 days old. After the third time, I had to wait a one hour on the phone to speak to a manager. Its been about a year since I see then go to shit. WARNING, dont bother using them. Maybe because they are owned by this group and that cant handle everything
I have used hostagor but I suggest to all my friend never trust on that. Hostagor sever down anytime without any update and when we raise ticket they told server down but not sure when it will up even 14hours server was done after that too nothing any update. I have lots of loss my time and money both so I suggest never deal with hostgator
I used Hostgator for 3 years now and I am ready to migrate my account. The experience started great, service was reliable and support tickets were answered on time. Now that they have grown, they lost track of customer service and cannot handle the volume. I created a ticket 4 hrs ago and nobody responded, meanwhile customers are calling us complaining. They promised up-time and that is not true. Business website cannot afford to be down for a single minute! Will be taking my business elsewhere as Hostgator is not for me and should not be for you neither. They are unreliable
I finally decided to take the plunge to self-host my blog and after a lot of reading, I chose HostGator and paid for 3 years of the middle hosting package upfront plus a few add ons. As soon as I logged in there were ads. Even beside my cPanel were ads. One of the features they market is the free Weebly web builder. I tried to use that for my site's landing page, but only the 'basic' Weebly plan is free so the favicon was still Weebly branded etc. To have a custom favicon for example, I'd have to pay $9/mo. for the Premium plan. I just was not happy right off the bat so before I even installed Wordpress, I cancelled. I think I had the service just under 2 days. MAKE SURE YOU READ THE TERMS BEFORE CANCELLING. There are lots of catches to get a refund and get your cost refunded before your subscription renews. It has taken almost a week and several contacts with them to get my refund issued even though I did, in fact, read everything and fill it out correctly.
Let's first say that I NEVER write reviews, but seriously I'm so frustrated with their customer service I just had to. They take 5-10min for each reply to simple questions. Their answers are terrible and even asked me after 15mins of wait:'are you still with me'. Like seriously obviously i'm still here, i need customer service help. It works great, but if you ever have problems, you're on your own really, they are not help at all. If i were you, i'd definitely find another webhost. Customer service plays a big role
I have been with Hostgator for a year. Initially their support was fantastic. Don't know what has happened, but wait times are extremely long, communications on web initiated tickets NON-EXISTENT. This went from my favorite company to my least favorite over the last month. Having said that the tech support staff are very knowledgeable when you do get them. Host gator needs more of them and much better management as this level of service is inexcusable.
It took me months to build a few sites and get users and content. My site got hacked and Hostgator took 2 weeks but still there is no response as to what they have done to fix this. All i hear back from them after waiting on the other end of the phone line or live chat after 30 minutes is that they are working on it and will let me know. Are you kidding me? Two weeks and my websites are still As i am typing this review of hostgator in frustration, i am online waiting for their no good live chat again. This is probably my 20th time.
My websites loads much faster than Hostgator! I've been with HG for 6 years and this month I switched to You should try for yourself. Their support is fantastic!
I have been with Hostgator on VPS hosting since February 2011. By February 2015, I will be gone. The rapidity in which their customer service quality has deteriorated is astonishing. They used to put extra effort into fixing problems quickly, one chat session, 15 minutes and done. Not anymore. Just recently I opened a ticket for a problem, waiting a week (I understand that it is the holidays, but really, a week?) and then they proceeded to break all my customers sites that required PHP. Do yourself a favor and keep looking.
Hostgator used to be a good company but it seems that they merged and/or got bought maybe around a year a go .. it's been all down-hill since then: crappy support; hacked servers .. unreliable uptime.
I have been with Hostgator for about 8 years with a managed dedicated server (non-reseller). I can't believe the level (or lack) of technical support. Of the 5 support tickets I have issued since July 2014, the average (yes, average) response time was 4-5 days with no resolution on 3 of the 5 tickets I had to hire someone because Hostgator said there was 'no problem' or it was 'my fault'...An example is when I had to hire a server administrator to look at my MANAGED dedicated server and he told me there were stalled PHP and Apache processes so he stopped them and restarted Apache. For those looking for a dedicated server, look will end up spending more time than money (and then start spending the money) trying to deal with Hostgator and their lack of support.
I have been with Hostgator for years with no real issues. Now I am very unhappy. While the price might at Hostgator might seem like a deal, the cost is high if you ever have an issue. I have lost most of my Christmas business because HG does not care about their clients. My sites got infected with malware and thus blacklisted with google which effectively took them offline. Hostgator does not respond to security breaches which also included when backups fail. I am looking for a different provider who takes web business seriously.
I've bought an account at hostgator. It worked about 2 days and then it went down being suspended. I tryed to resolve this by creating a ticket or to chat with them but without luck. The answers where to call them to confirm my account. I started to call them 5 times and each time they where laughing and closing the phone . :( Can't i make some complains to their boss ? It's unbelivable how these people treat you. Hostgator sucks and their employees are full of shit
I have a VPS with Hostgator. It was great until 2013, then problems began. Right now, they don't answer to ticket support. THEY JUST DON'T ANSWER AT ALL!
I have been with Hostgator for a few years now. I host multiple web sites and during that time I have had 3 major security issues. Each has resulted in a horrible response from HostGator support. One issue was 2 months ago. During this event another hosting customer on my shared server had their site hacked. The hack was able to exploit a server vulnerability that allowed my domain to used to host a PayPal phishing page. This page remained up for over a week after I phoned support. As it was not on my hosting I could not fix it. During this time my domain was blacklisted by Google. Support responded THREE WEEKS after the ticket was entered. The most recent incident was just two weeks ago. A site of mine was hacked and I asked support to help me figure out how. I phoned, they promised a 24 hour response. After 3 days and no response I cleaned my site, b/c it was blacklisted. A week later support responded and told me to leave the site alone for forensics. REALLY!? TERRIBLE SUPPORT!!!
Ive been with Hostgator for years and they were pretty reliable, service and tech support wise up until early this year, ive had sleepless nights battling with their most times clueless tech support staff. Many times instead of fixing an issue they end up making it worse and then i keep having to go through the draining process of chatting with them again and again. Unashamedly they are all over the internet with .01 adverts, packing on clients they cannot manage! I would rather pay extra dollars for a reliable service than pay their current price for a heartache, im done with them and planning to move to a better host which is a big deal because ive built my business on these people. My advice to anyone looking to signup with them, thank God you haven't already, its a nightmare! find a dependent hosting company. Tech support deserves no star by the way.
I bought a domain with hostgator abut 3 weeks ago. I ran into an issue of being locked out of my account and having to verify my identification. It's been three weeks and I have not received any response to my emails and no help from customer service other than wait for an email response. Absolutely ridiculous.
If you use HG as a solution to host your business account please look at all these other reviews before you decide. we have had customers cancel due to mistakes and outages caused by HG, for a managed hosting environment expect to spend many hours chasing down support to TRY to get them to escalate and fix their mistakes, we are in the process of moving environments, we pay $1000's a month to HG and in summary it really is not worth the money, stress or migraines it is giving us.
Be prepared that Hostgator does not look at there own issues and will try steering you away to point blame on something than other.
I have been with Hostgator for few years. Everything was ok up until the company was sold to a big third party company. Servers are not reliable, customer service is the worst I have ever experienced. Technicians are are not experienced at all. They know nothing about anything. Prepare yourself for at least 2 hours on the chat of few days reply for ticket which most of the time won't answer your questions. In some cases you won't even receive a reply. Servers are slow and getting changed frequently. So in total I wouldn't give more then 2 stars to the company. They already realized that and were happy to give me 75 off to return. They won't enable your account before receiving copy of your passport page. So, if someone care about his security this is another minus.
This hosting company has the worst Customer Support I have ever encountered. No matter how many times you attempt to connect to Live Chat, you get a '30 minute wait', and even then it remains unanswered. How can I add a 0 star for User support?
I have not once had any downtime with hostgator. Every question I have had were answered quickly. I have recommended my friends to them and they have all been happy with them. When I switched to my main income source of business being online, I put my faith into hostgator. I have been quite pleased with them. When you think hosting providers it comes down to just a few key things: Price: You can get the first month hatchling plan for a penny (coupon code: PENNYSAVER), then its only about $7 a mmonth after that. I have not found anything with a similar price value. Reliability: I work from home, and it is super important to have 100 uptime. Hostgator does this for me. Speed: So, Google now can rank sites based on their loading speed. I have gotten every one of my sites on the first page of google with the speed that hostgator has. Tools: They give you a lot of tools in the dashboard. You wont need half of they are all nice to have just in case.
Where to Signed up for basic package took my payment twice,,. Locked out of my account haven't even started to build site ... 4 tickets 2 weeks later no help now can't send any tickets just taking me through text Wait hours for live chat only to have it fail at a few minutes Can't get through on Really frustrating don't use!!!
Ugly waste of time web hosting, no particular time to resolve the problem, takes 30 mins to begin chat, takes almost 2 hours chatting, still problem not been resolved, support is very unreliable and unprofessional. Advertisement is fake and full of deceit, don't try Hostgator or you will lose all of your clients and will destroy your career.
I would recommend everyone do not buy Hostgator ever!!! you will never get any customer support within 4-5 days after you submit They never replied tickets and if they do they reply after 4-5 days. It took 5 days for me to get a lame copy past reply. And they dont give any warning or grace period and shut down your site for any reason. searching any other good hosting for now.
is very poor. The customer service is very poor. I never ever recommend to anyone to buy in I bought 3 times different different websites, I cancelled those due to poor customer support. Even I we buy from our original credit card and they will ask to sent he photo of the cc photo and holder id. I sent them. Again they asked me the screen shot of my online bank account. i could sent but I didn't sent to them. DON'T EVER THING TO BUY in Their all the service are very very poor even from technical site. Slow down the website even the site is 500kb. I would like to say DON'T BUY in HOSTGATOR.
Hostgator's downtime and interruption of service happens all too frequently
I've been a HostGator customer for around 5 years. I host around 15 websites with them, including one that at one point had around 3 million hits per month. I find tech support queries are generally answered quickly and accurately, though I rarely have to use them. They have real experts available as well as the front line people, I've asked some curly questions in the past (eg around spam prevention with DNS records) and gotten really excellent replies. The server I'm on is fast and reliable, downtime is typically zero and almost always less than 10 minutes per month. They migrated me to a newer, faster server a year or so ago. Tech support has gotten a little slower lately, but still fine for high priority queries. Overall I highly recommend hostgator.
I used their service for a year and did not have significant problems, even though a couple of times I needed support, it took about 90 minutes to get someone online to chat. The real problems started when they shut down my site without much warning. I was on the phone twice and did online chat 3 times; each of those had wait times of between 90 minutes and over 2 hours. After 3 days of not getting any real help (even though I had just paid for another year), I decided to move to TMDHosting. They did the transfer in a day. I initially had a few difficulties but their tech support team was extremely helpful. They have a ticketing system for technical support, and it works very well. No more waiting for 2 hours at a time!
They had a major server failure last week, thousands had their websites down for several days. Data was destroyed, some non-recoverable. What did they do? Nothing, no email notifications, they stopped responding to support tickets, no social media posts and no sorry. Thousands have left in the past week as they were left swinging in the wind. I was was one of them, after 5 years I left and am never coming back.
I have server space with a few companies and this one by far takes the longest for any support ticket, the chat representatives know the least, and they have the least accountability when it comes to problems. The usual answer is 'I'll have administer look at this' then 'I'll have a level 2 administer look at it'. A week or two later if you are lucky your problem might be solved. If you are looking for a great support team or help throughout your server process don't go with these guys. Our account has also 'has to many failed login attempts' overnight about everyday. I believe this is someone trying to get access to our server. Off all of my WHM panels hostgator's run's by far the slowest - even with 'better' server specs. Highly recommend going with another company. I have extreme success with or something more 'personal' and helpful.
I was all fired up to start my new blog. I bought the hatchling package. I was just getting started when my account was blocked and I was told I need to send a copy of my government id in order to continue. No thanks and WHY? I asked the chat operator if there was any other way to verify my account - I had read on line that this requirement is only asked of a small percent of HG users - and the agent said no, and quickly started prompting me on how to cancel. Also, when I submitted the ticket to cancel, the page did not send and I had to resubmit my request. A bug before even starting. Clearly, they do not want my business. Also, in the short time I was able to access my cpanel, etc. I found their UI very clunky and full of too many ways to just get lost in their endless pages. Not slick at all. Glad they didn't want my business and I am happy to move on to Bluehost.
This is just to let users to if you are planning to host website on hostgator US for shared hosting then its very good. even technical support is excellent. but hostgator INDIA is pathetic. totally opposite what hostgator US is. HG INDIA tech. support on chat and even admins in tech support are bunch of fools. have shifted from HG US TO HG INDIA just to reduce latency time for india based websites and users. but within a 8 months of shared hosting account IP got blacklisted 3 times, one of my website data got corrupted and fool techie took 8 days to reply to my tkt and that too after 8 days they said its my WP theme which ruined data. now best part was i never used that theme and never done any modification to it. they didnt have backup. so STAY AWAY FROM HG INDIA. shifting back to HG US.
Ever since being purchased Hostgator has become perhaps one of the worst companies to host your site. Aside of frequent outages, customer service is virtually nonexistent. Our backups have been down for 9 days. 5 support tickets submitted, 0 response to 4, one responded with a fix which 2 days later still isn't implemented. We are not on a cheap hosting plan, pay for VPS and other fees. This company's inability to perform and support has the potential of damaging my business and the only solution is to run away from Hostgator as fast as you can, which seems to be happening in droves. Looks like the new owners don't give a hoot anyway.
Ever since my son talked me into paying for his hostgator account, they have, without MY approval or consent, automatically charged my credit card for the payments. We did NOT sign up for auto renewal, therefore they illegally charged my card. When confronted with these actions, yes, they did refund SOME of the money, but it took repeatedly reporting them to the Better Business Bureau to get the entire amount back. The customer service representatives in each case were rude and overbearing, telling me to 'shut up' so they could talk. The service, when active, was terrible. The websites my son set up were never fully functioning and when he tried to get hostgator to look into the reasons, they would do only a small amount of technical work then say they could not find an error. NOT a good business!
In the past 50 days, we have had our email account hosted by HG, hacked twice. Our website has gone down 3 times in the same period. Since Friday, they have been trying to get our site back up, but they are not sure why it keeps crashing. Their techs are 'working on it'. They cannot seem to answer any of my basic questions about why this issue reoccurs, where it might be coming from, or how to prevent it.
Am using hostgator from past few months. From the day one i experience my website was been slow, later recently when i came to know from my developer ther server side has an issue and even after raising results they didn't turnback instead giving nonsense reasons that i need to cleanup my site, which i already did it. And when i asked for my full backup and paid their feeds, they are ruining my life making me wait and my website customers for almost 3 weeks, still its not been resolved and they couldn't get me a full its really pathetic
Bunch of jokers managing the business and taking their customers to ransom. No SLAs for themselves, only know how to trouble their own customers. Technical support is pathetic. would bar your services without calling you. have the guts to admit that they do not have any SLAs for themselves. Call centres operate without any supervisor.
I used reseller plan from host gator, and had my first After installing client site we faced with email problems, website didnt send emails for user registering and even from the form on the site. Just for testing i moved same website to another hosting, and boom everything worked just fine. And now im waiting for more than 2 weeks to have response about that, but they dont what is happening and why i actually submitted ticket there. WORST SUPPORT EVER. Dont take their reseller packages you will regret about your decision
I've been using hosting services with many hosting companies for over 10 years. Last year I bought a reseller plan of Hostgator. I submitted many tickets. All tickets took about two weeks to reply to me. It is very bad service. You may lose your clients if you use Hostgator resell plan. NOT RECOMMEND.
I am a HostGator customer of 10 years with a reseller account that I use to support my own customer base. My customer was unable to conduct critical communication with their suppliers and their own customers due to messages that were 'bounced' (undelivered) over a period of nearly 2 weeks. HG support was deplorable while my customer suffered. After a week I demanded escalation. HG denied my request to speak to management and reflected a Bart Simpson not-my-problem attitude of 'I didn't do it' - followed by 'try resending your message.' (My customer had been retrying for nearly two weeks. Actual HostGator 'Senior' Tech Support Response: Please retry your messages in the meantime; if you receive a similar message, you may need to wait a short while and try again until the message is sent. Jon S. Senior Security Administrator LLC A course of action like 'retry - wait - and retry again' is the kind of poor quality, useless support I expect of a shady,offshore ISP.
I have been a Hostgator customer for over 5 years and for the last few weeks I have been unable to send emails to Yahoo, AOL and Hotmail. I have called several times and they do not have a solution or timeline. It is not a priority for them so I am moving on. Does anyone have any other suggestions for alternative companies that can help me?
I've been with Hostgator for seven years. In the beginning they were great. Over the last three years, they increasingly care less about me. My current problem is sending mail to AOL and Yahoo users. They mail would bounce back - I opened a ticket. First response: Five (5) days later, security writes back that 'I should just keep trying to resend the bounced messages' and eventually it will go. Second response: (2 days later) We know about the problem and are working on it. Third response: (after 4 more days and calling again) 'We need more information about this problem' Seriously, avoid HostGator - they are simply too big to do anything right anymore.
DO NOT use HostGator! They WILL NOT HELP you!! Even for free this is overpriced
Low cost, but above average quality.
I've used them for four years. Every year has gotten worse. I cringe every time I reach out to their support knowing knowing I will likely not get anything resolved. I know pay a 3rd party server administrator to manage my sites as HG support team is absolutely worthless and will just waste your time.
28 days of either no response or the wrong info. 28 days sites are down. No I am not a dumb ass with hosting and blogging. I own and operate 380 domains over several host site. The only problem I have had is with hostgator and not just once but several times over several years. DO NOT USE HOST GATOR. Even thou godaddy kills glorious animals just for a picture(disgusting) at least they know how to run a company. Bluehost(sister company to hostgator is ok, but I would not support them as the problems I have encountered from hostgator(but will keep my sites there just because of the $ it takes to move them) Hostgator cost me 1 month of my business, some clients business, and now several thousand dollars to move sites to different host company
My experience has been bad. I glanced over many host reviews and HostGator was the best. But I am really having my doubt if moving from Dreamhost to HostGator was the correct thing to do. Service is slow, prices change base of whom one talks too. One calls on the phone and most likely one talks to a person that is rude, but certainly is because they are getting hammers by dozen of un-satisty clients. I wanted to transfer 45 domains, I was charge for all, but only 22 where transfer. Last but not least, all staff wait for one to hang up so one doesn't give feedback of their service.
Until now i had 5 years with Hostgator on a reseller plan and i am going to move out because their techinical support service is becoming too bad. It takes very long time to get their response on ticket support, it's always three days or more. Online support is always available but in most of cases, they only help you to create a ticket support and then you will wait for three days or more. Hostgator support service was good before, now their support service is too bad. Not recommend Hostgator if you are finding a reliable reseller hosting provider.
Every one at host gator were as nice as they could be, but the customer service sucks. You will have to wait days to get a call back. If you go with Host gator, remember, you were warned.
Awesome stuff guys!!!! Had an issue with my Joomla website and was on chat with the support team and the assisted me within minutes. Also, need to watch out for the offers and freebies they throw out. Gonna recommend you guys to my friends
From day one everything was made unbelievably complicated. Couldn't transfer a site to hostgator, so had to buy a new domain. Another $50 and start website from scratch. Couldn't add a domain without now buying multi-domain hosting (even though I only want to host 1 domain). Another $70. Email setup instructions appaling. Took over a month to get email via anything but cpanel. Wanted to upgrade to weebly pro, couldn't because adverts for weebly pro overwrote the screen where I had to click 'upgrade to weebly pro' (seriously!!!) Called hostgator (international call to US) no-one could just sell me a product. It had to go to the development team. They added it - three times!!! I got charged three times. More calls to get two of the three charges refunded (took over a week). Tried to add ecommerce to weebly and they suggest using google checkout which has been defunct for over 16 months. Every support chat gets closed by hostgator in the middle of it,and calls are hung up on
I've tried many different hosting services like 000webhost, hostinger, bytehost, etc but when you 're looking for stable hosting with good support Hostgator was the best option for me. My website been running smoothly with no issues. Have setup my email as well with ease. Faced a minor issue but the support team got fixed it immediately. All in all , I'd recommend them.
The title is accurate. But decided to post when I needed to engage HG's 'Live Chat' support last week a few times in one day on behalf of a client. Got one of their reseller packages. They not only did not fix the issue, but wrecked the site. Long story short, It's like calling the fire department, which may or may not arrive- and if they do, they pull out the hoses and start pumping high-octane petrol on your blaze. A shame. HG was, at one time, quite reliable. No more.
I'm trying to buy a shared hosting on hostgator, when i click PAY, there is an error 'ou may not add any further packages at this time', i've contacted live chat support 'all ok, you can manually purchase the hosting plan, I'ill open a ticket now' AFTER MORE THAN 2 DAYS NO ANSWERS AT ALL!!! Until now i'm still waiting to be able TO PAY!!!
I couldnt get my account working for 5 days then this is the final dialogue I had with the support Chat ID:7. Question: I can not log in with my password. (7:19:47pm)System:Customer has entered chat and is waiting for an agent. (7:20:46pm)Jason L.:Welcome to HostGator live chat! My name is Jason L. How may I be of assistance today? (7:20:54pm)Ferit:hello (7:21:10pm)Ferit:I think there is a problem with my account. I can not log in (7:21:42pm)Ferit:Is it because I am using vpn? (7:22:13pm)Jason L.:Which login are you referring to? I would like to take a look at your account. Before I do so, for the security of the account holder I must verify ownership of this account. (7:22:22pm)Ferit:ok (7:23:40pm)System:Thank you for verifying your billing account f@! (7:25:07pm)Jason L.:Perfect! Thank you for verifying the account ownership! Which login are you referring to? Cpanel? (7:26:11pm)Ferit:yes that too and customer panel (7:26:23pm)Ferit:There is a proble
Hostgator has the worst customer service, don't go with them
Hostgator was truly a terrible experience. THe techs talk to you like you are stupid and their live chat takes 5 or more minutes between each response. I 'used' hostgator for almost 2 months and my site was never transferred as promised. I ended many conversations in frustration, even tears. I asked to cancel very early on but they only send you a lkike to do it yourself, the because they will not refund your money even if you cancel. BEWARE!!!!!!! Do not waste your time, energy or money. Went back to my original hosting company and am more stoked than ever!
I paid for domain privacy services when I registered my website. But in a day I started receiving email offering website building services etc. because Hostgator didn't do their obligations properly and my information as a registrant is in public domain. The same day my website was hacked and I asked Hostgator for help. They were fast but in their email they said 'we do not have a clean backup of the site on file to update this'; it looks they don't keep your records at all. I would not recommend this company.
Their tech support is just awful. You speak to one person you get one answer, speak to another and it will likely contradict them.
I've been using HostGator for 3 weeks now and made a mistake choosing them! Not only do I get more spam than ever, but emails to Yahoo and AOL addresses will not send. They have marked HostGator as a 'known spammer'. When you call, they'll tell you it is happening to everyone and they are trying to resolve it. If you research the problem, they've had it for several years and it is NOT going to be resolved. Don't be fooled by the price like I has cost my company time and money!!!
Hostgator is going out of business. They have horrible service and horrible systems. They delete your files so they can charge you $15 to restore a backup that they hide from your account. They blame the deletion of files on a security breach and don't share any logs with you (they hide the logs), and also have an option 'lost all my files, don't know where it went' so this must happen to customers all the time. This company needs to pay back all the customers they ripped off. They are finding every sneaky and despicable way to make money. They will even delete all your files and you will only find out when your website is down.
Company is seeing it's end soon. If you are a customer, back up your data and move while you can. Hurry. It's not good.
Whatever you do, do not chose this company; you will regret it. Long story short, the support is useless, the site will go down at least once a month, your site will get blacklisted and your business/blog or whatever you are hosting will take serious damage because of the incompetence and lies from this company. For a week now my site has been blacklisted and this is not due to a file from my end, but rather some other customer sharing the hosting. I have contacted support everyday for a whole week and they still give me the same lie over and over again 'we are scanning your files', I have less than 2000 files, it does NOT take a week to scan them. After a week, I was the one who provided them the instructions on how to isolate my files from the other customers who are using shared hosting. They couldn't even fix the problem themselves, I had to do it for them. Please, whatever you do, do NOT choose HostGator.
i was with them for 8 years, my last draw came when they answered my ticket 10 days later, lost one of my top customer because of them, i have canceled service because all my complaints were ignored, they do not need my business, tech support has no knowledge of technical issues, their survey keep on asking me questions about web builder instead of company service, what a joke.
I have been with this company for seven years and they were great at first, but then they changed ownership and now they have a lot of problems. Customer support, tech support and affiliate programs have all been affected for the worse. I'm cancelling my account.
I was with HG for 8 years as a reseller. Recently tried to move my reseller accounts to a different HG package. My support ticket went unanswered for 8 DAYS! After several phone calls the ticket was 'escalated' to the 'senior migrations manager' who wrote me a very condescending email stating that there would be a charge to move the accounts. I ignored his condescending commentary and politely agreed to pay the charge, just so I could proceed. Several more days passed with no communication what-so-ever. I finally made arrangements to get another host, after almost 2 weeks of wasted time. BTW hostgator is now owned by EIG - I will avoid all EIG hosting at all costs!
Their service and support is terrible. Customers are leaving mad in a mass exodus due to downtime and zero support. Steer clear of the gators people. Truth is they are going back to the swamp.
instead of give attention to improve the service they care about marketing and support is very bad and don't have any solution
Dedicated server down for 17 hours and counting. Not the first time. As per usual, getting the brush-off 'we are working on the ticket.' Awful service. Am going to find a better alternative
I have a reseller account. Have had it for maybe 8 years. They shut it down about 12 days ago because they said the sites were using to much resources. I have 30 sites on there and they are not that busy. Got them to do a scan which took 8 days. Just total crap. I guess when you get that big you can afford to give crappy service. Definitely out of there when I can get access again.
Been with HostGator for many years as a reseller. Used to love them but NO MORE. Service has gone to crap. Support tickets can take up to 3 days. Phone support wait times have increased and just spent a full day and a half fending off their attempts to blame everyone in the world but themselves. Finally let me know their IP was under attack. Wasted no morons. Time to move on.
Okay I rarely need support unfortunately they have a habit of tweaking things then things break and you need support. Then You are in trouble because support is not there. They have an excellent support system designed to keep customers away from support. After phpMySql working fine it suddenly stopped went through the knowledge base nothing worked, submitted a ticket and guess what that was broken also. eventually downloaded HeidiSQL to override the problem.
I hate host gator. Im not very tech, and all I needed was a domain name for my weebly site. Easy right. Not with Host Gator. It has been a world of pain since I took a chance on this cheeper option. Now they are holding my domain for ransom and I cannot even update my email contact information until I pay them money. I just want my f domain transferred to anyone else, who actually gives a rats ass about human beings. But no. I cannot do that. I must pay. I must pay. I. must. pay. I rue the day I paid Host Gator the first time. Run.
Most hosting companies that offer cpanel will move the sites for you, from another cpanel hosting company. moved most of my sites for me. Zero downtime.
Surely this is just an isolated incident of really poor support. The problem has been misdiagnosed WordPress SEO and Wordfence use DONOTCACHE in limited circumstances where appropriate. I have dozens of sites running on Hostgator Baby and Resellers accounts using both WordFence and WordPress SEO without no performance or caching problems. It was just a case of a support person jumping to the wrong conclusion prematurely. I have no plans of moving from Hostgator unless they adopt a policy of inane support.
Always life is interesting !!. its my second day in host gator and i got a newsletter from yoast stating that reasons why should you avoid hostgator. awestruck!!
You pay for what you get. A lot of these hosting companies are setup for volume of sites not for quality of service. Im sure this bad PR will raise some concerns if they are not too big for their own good. Didnt they or another one of these small WP hosts have network failure this year? /facepalm Compared to the beginning of 2000, hosting is so cheap and amazing now its not even funny. Go to a company that focuses on the bigger picture and quality of service. Rackspace and Media Temple have been amazing for me. Their service is unmatched. Tweet them and see how fast they answer.
I agree with volume and not quality. EIG has no concern about customers. Dealing with EIG hosts over the , was a Canadian company just above employees firedsites and emails moved who were dealing with. HG is no longer HG with Brent gone and the company in EIGs hands. The situation described in this thread has happened countless amount those are just the situations posted publicly. The Network failure this year was not a failure, it was a global attack. On average, a WordPress site can receive between 50-200 per day. Times that by say 100 WordPress sites on one ,0,000 attacks a day. An average the almost any good server could handle. The global attack was in the range of 100,000 IP attacks per site. ,0 ,000,000 server shut down. There are many methods to control attacks, but these attacks around May made hosts big or small scramble for solutions.
Hello everyone and sorry for my english, Im French.

I host in Hostogator for a long time and I confess that I too Ive received this message. Right now I use WordPress seo and I have no problem. In fact, it is at the plugins cache servers that problem occur. The trick is to choose the right onc cache plugin not to saturate their seveurs. I do not know anything about programming, but I try to understand how things work.
This is concerning, we have been using HostGator for several years. There have been some patching moments but nothing as serious a being placed on a restriction list.
Hostgator is not so good. some of plugin was not allow and customer support seem very slow
We had the same problem with Hostgator :(

Never AGAIN!!!
Recently moved from ipage (which sucks horribly) to hostgator, and sadly I didnt see this. My website is down ATM because something is raising the number of queries and overloading their CPU. They havent told me this about your plugin, however theyre encouraging me a lot to change to another SEO plugin, which I wont do.

This is what theyre saying: I have done further research, and Id like to suggest the following: Installed Plugin: SEO Plugins. While many of these plugins are popular, the degree of automation they use causes performance problems for sites especially those which have other intensive plugins. Ironically, this can actually hurt SEO, as a slow loading page is ranked lower by most search engine algorithms.

A plugin we recommend instead is Gregs High Performance SEO Pack. This plugin will guide you through proper SEO for your site, and will do it without causing performance issues.
Could anyone recommend which hosting company I should use for a site expecting a large volume of traffic over a relatively short period of time? I am working on an event specific site which would have a short life span but probably get a lot of visitors during the event and I was tempted to try Wp Engine for that would that be a good idea or can anyone make any recommendations as reliability will obviously be a must!
Hostgator totally DESTROYED my sites and then blamed me for using those plugins. They refuse a refund for their incompetence. If your work is important to you, even if they are small sites, I agree GET OUT OF HOSTGATOR IMMEDIATELY. It was DEVASTATING to me, after all that work, and all destroyed for no good reason.
I dropped them yesterday over the same damn problem. They told me that it was 100 my problem since it was on the WP side not their server. Great excuse for me to leave that instant.
Hostgator sent me an email advising that there were upgrading server. When I switched the DNS over, Host Gator disabled the entire account 10) websites because of an issue with ONE website. Caching issue and again blaming Yoast (SEO plugin).

After talking to a tech, it turns out that Hostgator has been sold and they are moving server alright by adding more client than before per server. Anyhow, I am just about done with them. Looking around to see who I will be using. Thanks for sharing
I want to quit from HostGator Any advice?
I too have had issues with Host Gator suspending sites for mysterious reasons. And them not being able or willing to explain why. And recent slowness. Still, I stay with HG and recommend them to clients. All shared hosting sucks, Ive found, but HG seems to be among the lesser of the evils. I find the support better than most (dependent on which guy you get; be willing to hang up and try another), and eventually everything gets sorted. My take is that if a plugin maker finds his product clashing with a major hosting service, it is his gig to make it work. As in, we all hate IE, but it is a fact of life.
I use Digital Pacific here a lot in australia. Theyre great and the tech support guys know their stuff. It still boggles my mind that anyone who makes regular changes to their site use either W3 Total Cache or any other caching plugin. I have had massive problems with both of them and will never go back to using them. I just stick with CloudFlare. You have to disable it when working on a site (put it in dev mode) but it works like a charm, even for large site on the super fast settings. You get what you pay for with hosts. If you choose Host Gator youre kidding yourself if you think youre going to get good service same with any cheap and nasty hosting provider in my opinion.
Hostgator was a fine company for a number of years. Then, as someone mentioned, they were bought by Endurance International Group (EIG) and they are hardly worthy of mention. Incidentally, EIG owns Bluehost and more than 50 other hosting companies. See: for the list.

The ONLY host I have found that actually does what they claim to do and has excellent tech service is SiteGround. I move one site to them in Aug and have had 100 uptime (so far).
Moved away from HG when they were bought out, use A Small Orange now. No issues with them so far, always helpful if needed. They got funding by the founder of HG, but have no ties to the current owner of HG.
I have quite a few sites hosted on hostgator and use your plugin on all of them and never had an issue and I find their customer support awesome. Some many years ago I got my sites shut down without any warnings because of some wordpress issues. It was not hostgator and it took 3 days for it to be fixed but moved my sites away. But will not put them down just because it happened to me.
Interesting article. Ive been using HostGator for 5 months now with no problems whatsoever. I have several shared accounts and all are using the Yoast SEO Plugin. I will be getting in contact with HostGator to see what their response is to this article. Ive used other webhosts and so far Im completely satisfied with HostGator. The websites Im operating are both commercial and personal.
Just finished migrating 35 sites from Hostgator to another site, because Hostgator shut down legitimate, well coded WordPress based business sites without warning, and support staff could never truly explain why. Sometimes I did nothing and asked them to check, only have them turn the site again and never shut it down again. My new host has been incredible. I will not miss Hostgator.
From what you have written in this article, you dont know that the HostGator client wasnt previously warned. All you know is that he received that notice. You know nothing regarding any previous communication regarding bandwidth usage issues. And if that client is on shared hosting, and if he was previously warned of hogging resources, I find that notice to be very appropriate.

I think you have gone off the deep-end and out of context; not mention lucky that HostGator hasnt sued you by now.
Sue him for what? Let me guess defamation? All Joost is doing is re-stating what the HG customer told him in the email, and stating his own opinion about the incident and HG in general. In other words, theres nothing to sue about. Read up on the law before making pointless comments
Crazy I just stumbled on to this. I havent used Host Gator or those other big guys but I just wrote a post about my host which is Interserver. I have had 0 troubles with them and support has been excellent to say the least. I too get paid as an affiliate if you sign up but Im so confident that I wont give you my referal link. Please note that the link above is just the direct link I have had tons of issues with every host I have had till now but have started steering away from shared hosting because probably wherever you go it will be the same, always getting suspended for a rogue script gone bad for a split second and not even giving you time to troubleshoot in between suspensions.
Ive used HostGator for several years now and have had similar issues a few times, notably with some plugins from WPMU, on a Shared Server. The techs disabled the offending plugins, and once my site, and sent me an email immediately . Is it inconvenient, sure a little. but an errant site in a shared environment can bring down more than just one site so its better to err on the side of caution. Never have I had an issue with them not helping me get to the root of the problem and they have always, always, gone above and beyond. I think you, and the individual that sent you this, are over reacting a tad bit. Its been my experience that when people often lay blame incorrectly. It is possible, though unlikely, that your SEO plugin and WordFence caused some catastrophic error. Most likely though, there is more to it or just an overly cautious Admin. As a professional with a tremendous following you should be careful when you give this sort of advice.
Anyone having an important site on a shared hosting should know its not a good idea. Anyone hosting his business site on a shared site is NOT running a business. That said, my sites have been on HG for at least 5 years and zero issues, they are better than some 10-12 other options Ive tried, so I certainly am not moving anywhere. Good luck to you all and dont overreact.
I use both Plug ins so I went on to read the article and the comments. I currently use GoDaddy and it doesnt look good when out of the (around) 10 people that posted their opinions and experiences on the hosting that this company offers only 1 had something somewhat good to say. Im posting because in 2 months I have to renew and I need to make a decision and I need some extra help because honestly, those that say that we should avoid GoDaddy, do not say whats really wrong and Im confused. First of all, out of all the companies listed by Joost, only DreamHost can be compared with GoDaddy as far as it goes with the price. Price is very important for me and right now I use the Deluxe package that it is again on discount and it is really cheap. So far I had not any big problems and every time I e-mailed support, they replied within a few hours and they have been always very helpful. After reading all this, there is only one problem that made me suspicious. The Wordfence plug in is locking out at least 100 bots from different hostnames daily! Obviously this is very disturbing and this article along with all the comments made me think that this situation might partially be fault of my cheap hosting plan. Someone above said something like you get what you pay for and this is true in so many things in life. Unfortunately my knowledge on hosting is very very poor Could an upgrade to the DreamHost Shared plan or to the GoDaddy Ultimate plan, fix this problem or any other problem I might have in the future?
I use your plugin on Hostgator without problems since 2 years.

I think that hostgator has a great assistence and I had no problem with them.
You say to move away from Hostgator as though it is a really easy thing to do! It is not! I have about 12 sites with Hostgator and have never had a problem. The thought of moving those sites is a nightmare! The last time I did this I asked InMotion (who have great reviews) to move my sites to them, they made a complete hash of everything and it cost a lot of time and money to get things back to normal!!! So I think you should modify your comments, if someone is having problems with Hostgator then yes they should consider moving but if they havent then why should they move? I have been with HG for the last 3 years and their customer service has been excellent. I have no axe to grind here just saying it as it is.
Hey Joost, I totally get the frustration of having your work wrongly blamed for an issue that you didnt cause, but dont you think this post was a little extreme? In the post, you say, It pains me to have to write this post and I have reached out to HostGator to see if theyre willing to change their ways., so that means you reached out to them to clear up the fact that it wasnt your plugins fault prior to flying off the handle. From what youve said, it sounds like theyve personally responded to you as well. So why turn a warning shot into full blown nuclear strike? My guess is that if you told them (and maybe you did, to be fair) that youre going to publish a post like this after explaining what the real issue is, every admin in the company would know that your plugin isnt the cause of whatever the real issue was here. If the situation were reversed and an issue were to be caused by your plugin (which I recommend 100 on my blog thats hosted by HostGator ironically), should they immediately post a rant on their blog about how Yoast sucks and that All-In-One SEO Pack or one of the many other SEO plugins are 1000X better? No, because that would be an unwarranted overreaction. Either way, you got their attention. Thanks for reading, Brian
My experience with Hostgator was Kafkaesque. They are easily the worst host Ive ever encountered, had astonishing levels of downtime, and customer service that was both incompetent and often extremely unpleasant. Ive since moved to WP Engine, who are great by comparison but terrible by another measurement. Im moving to Synthesis and crossing my fingers.
I use Hostgator. I dont plan on leaving but have had a week of headaches with them due to a migration theyre implementing. I have had frequents site outages of less than 5 minutes and one reseller account that had all sites down for a few hours (in addition to the frequent short outages). I assume this is a very temporary problem. When the sites are running, they are noticeably faster than before so I see signs of improvement. I think Hostgator is acting responsibly as far as hardware management goes.

Now about Support. The ticket Yoast posted doesnt surprise me at all. Hostgator has grown tremendously over a short period of time and their support show utmost valiance without the expertise to match. So I too get errant replies from them on a somewhat consistent basis. Shared hosting is shared hosting. At least I can understand their English. I love Yoast and all he does for our community. If you can afford Synthesis or WPEngine, I dont know of anyone who has a single complaint against them and certainly nobody complains about Yoasts products and services.
Also had bad experiences with hostgator. They were very polite but I ran into issue after issue and had my sites down for a whole week at one point. I use green geeks and bluehost and am happy with them both. Green Geeks is probably my favorite.
I had a lot of problems with hostgator but this was around two years ago when they suspended my site with no warning notice being given in advance of their action. This happened on four occasions. Each time I had to write and ask them to allow me access to the site backend (wp site) so I could have a look. at what was wrong. This took a few hours to get access to even pretend I knew what I was doing. I also asked them to send me a copy of their findings to could investigate better. What they sent gave me no information other than to say I was putting too much load on their processors. I optimised the database. and next days I wrote back and said that should do the trick. Thus was accepted and I was fully back on line It did for a few months and they again shut me down without warning. I asked for information which would help me to help their servers. The reply was fairly rude and said they could not help but they did again report that had seen a massive amount of load on my site. I must admit that my site according to my logs was getting around three hundred visitors a day which would have shut down a normal reseller account. . When it happened again around three months later I decided to move that one website to a cheaper server company and not had any problem with them. Whats more that company was far faster figures of page speed 95 I was struggling to get even 80 when I was with hostgator.

I now no longer use hostgator for any website. Ron
Interestingly enough, I saw this post within my WordPress dashboard, hosted on HG We had this issue several months ago. Several blogs, light traffic on most, all using both plugins. Within a day or two, every single site was shut down. I jumped through every hoop I was asked to, websites came back up, then were shut down again. It took me DAYS to deal with all of the garbage, before they finally told me it was the plugins and to remove them. One night in particular I was up all night long dealing with this nightmare. Now that I see I am not the only one, I might just have to consider other options. I thought it was ugly to begin with, but I thought this was just something I had done wrong.
I dumped Hostagot earlier this year. I go tired of the lousy, incompetent support and the site downtime. I am now extremely happy with a wordpress dedicated hosting excellence uptime, incredible support and amazing speed.
I spent 7 years at Hostgator with over 150 sites and had nothing but ups and downs and after the move it got worse. I recently migrated everything to LiquidWeb and I must say its like moving from an amateur host to a pro host who caught over 6,000 malicious files among our 1 million files and over 350 malicious redirects in one Joomla site. Today I am pleased to be where we are and we offer only WordPress hosting now.
i am using HostGators for my websites . I think they are not bad . i used their hosting services about 2 year . important are cheap and stable hosting . If you have a lot of money . lets buy a delicate server . about 130 200$ per month . it would be perfect
Do not use Host Gator. Our server has been up and down for the last 36 Hours. Nobody knows anything and when its down its been down for 3 Hours minimum. We will be leaving as soon as we can extract everything.
Hostgato is no one !!!!!!!!!!!!!!
I have been using both these plugins on all my sites (about 25) for 3 years (shared hosting, no cdn). Havent had any issues from hg (yet). Will be vigilant with them though afterall, no corporation is good corporation.
OMG, I am hosting with them. So they can disable my account without warning???? SIGH.
Yoast, you jinxed me! ;-)

I hadnt had any troubles with HostGator until I read your article yesterday and now my site is down. Something about a heavy load on the SQL DB.

But the way theyve handled it was in the same manner, Shoot first, ask questions later. They just shut my site down, asked me to fix it (although they werent specific about what the actual culprit was ) and let them know I fixed it, theyll review it, and then theyll make my site live again. Ouch. A polite, Hey, theres this busy script on your your site causing a heavy load. Please disable it by Friday or well be forced to disable your site. would have been nice.


Groeten uit San Francisco!
I have been using Bluehost for last few years and happy with their performance. Never tried hostgator. But I have seen many bloggers started complaining about their services.
Hello, I installed your plugin first time at my blog and found it a very very best plugin. I used to use All n one seo but never found such options as in yours. Just wanted to know one thing when should I care about traffic from search engines? I have 36 articles and having no traffic from search engine.
Thats why I use a with a CDN , Its really powerfull and cheap when compared to hosting.
Recently Ive been having a lot of issues with Host Gator specially after their most recent hardware upgrade. A lot of mysql issues and just a head ache. Im thinking of moving some of my sites away from Host Gator hosting just to be on the safe side.
I host my site at WP Engine. Yes, they really have a forbidden plugins list. Ive tried to install W3 Total Cache and Ive got an instantly message about it. But I can confirm that Yoast Seo Plugin is accepted by WP Engine, as Im using it at my site. This plugin work perfectly, thanks. About hostgator and another cheap hosting services I can tell:

Miser pays twiceSo, now Im using WP Engine, my plan is professional and I have CDN. My traffic is not too much now, its about 1200-1500/day and I think, I could found cheaper than $100/month hosting for 1200-1500 visitors, but Im believe that stability is preferred for me. : Why I cant comment another posts??? I have a lot of questions for 2008-2012 posts.
Ive heard people have problems with each and every web host out there. 1and1 has been great to me. If anything avoid GoDaddy. They seem to have security issues they cant fix for the life of em.
I dont think it wise to advise people to avoid HostGator based on one person in their company (most likely) getting some information wrong. I have used 2 of the 3 other hosting companies you recommend: WP Engine and Dream Host. I used WP Engine for a year and they had hands down, without any question, more down time than any company I have ever worked with ALONG WITH a few security issues that also caused down time. On top of that, the limitations on which plugins you can and cannot use, and the reasoning behind a few (like we have a better version we prefer) is just frankly not acceptable for me. I host over 50 WordPress sites and my view is that my hosting should be up all the time, fast, secure, AND I should be able to use any plugins I see fit! Way too restrictive, for what is at the end of the day a very basic service offering. I have nothing to say negative about Dream Host other than the service level and speed were sub par amongst the other companies I have used. Since 2008 I have used HostGator. While I tried many other hosts during this time, which I will not bore anyone by lsiting, my HostGator account was one that NEVER required any maintenance or even any action at all on my part. It has always been up and I rarely have any reason to reach out to them, I mean like never. So in closing, I just think there are quite a few things more to take into consideration when choosing a host than one incident where they seem to have made a mistake. I have high traffic sites and use 6 hosting companies as of now, and I would not be so quick to recommend these other services over HG, especially to beginners.
i have to agree that HostGator was never a problem to me until of late. so, to say that it has absolutely no issue is an overstatement. of course, we try to avoid generalization here. how well the host perform depends on the package you signed up for. we need to compare apple-to-apple here, so as far as share hosting goes, HG is as good as it lasts. like i said, the recent switch of server on their part really changes thing. however, you cant deny the support are world-class and almost all tech support goes all the way out to help. as to high traffic, well, that depends on whats your high traffic means. a million page view? or what? anyway, what Joost spoke off is the frustration of not being informed prior to the suspension, which HG on their part should have at least contact their customer so that appropriate action could be taken. of course, i totally understand the seriousness of the shared server being threaten, but that shouldnt be an excuse, cos i think HG has the obligation to preamp us even before our hosting has reached the threshold of threatening the shared server.
Ive had nothing but issues with Dreamhostwouldnt go there if my life depended on it.
Godaddy is horrible, I would highly recommend avoiding them at all costs.
just today hostgator took my entire server down. everything gone. my whole business and my reseller account which meant all of my customers sites are gone. they did this without any kind of notice at all. the tech on the phone refused to give me any kind of information and hung up on me. Hostgator people are crooks. period. they say they have 99 uptime which is a complete joke and outright lie. I recommend anyone that is thinking about using them to STAY AWAY! I would move my business BUT ITS ALL GONE! everything I owngone. This is theft and my lawyers agree with me
Hi Yoast, I once had a horrible experience with bluehost ( they just locked my site telling me that they were receiving some spikes from my endI only used a modem to connect to the net), I was shocked and had to wait for like two days for them to reopen the site after much hassle. Anyway, I migrated over to synthesis about 4 weeks ago and Im really enjoying it. Thanks Yoast.
Ive had the worst experience with Hostgator. Our site goes down literally every single day. Ill call and ask whats going on and they say they dont know, but theyll restart the server. They still have zero solution to the problem and dont even offer one. I basically have to send them a message everyday and tell them to restart the server. Pretty ridiculous. Im considering migrating, but thats going to give me another headache Im not prepared for.
i just setup hosting with hostgator not too long ago

have a slight feeling of discomfort after reading this

for the people asking bluehost and hostgator belong to the same company from whay ive heard
I have 2 stories about hostgator:

1) They forgot to invoice me for the last 6 months for the VPS server. Received an e-mail blaming on bug

2) I set up redirections 3 weeks ago and last week I tried to remove them. Actually I did removed them in cPanel but pages was still redirecting.

I have to set up new URL to solve the problem redirections are still there. I dont know why they just cant remove them?

Admin said you have a permalink issue WTXXX

Actually this the first time that I have an unsolved problem with them. But HG Admin comments sounds a bit weird though.
One of our website is down after their system update or the migration. We contact them about the issue and we need to pay $15 for restoring the website.
I had multiple sites on HG all using Yoast SEO plugin and they have all dropped dramatically quite recently strange coincidence il be changing to a managed host shortly.
Just got an email today from BLUEHOST suggesting that I voluntarily upgrade to PHP But when I do I see nothing on my screen. Are there incompatibilities between PHP and the WordPress installation? Are there some settings I should check?
BTW, Bluehost indicates that they will be switching me over against my will to PHP in seven days. Does that mean that I will effectively lose my ability to run WordPress
Blue Host seems a little late to the party, but the core file of WordPress will work fine with PHP I run multiple sites on such. The key issue will be your plugins and theme(s). Most plugins should be ok, but always safe to double check. Also check your theme. Check with the theme designer or site where your theme came from. But to also be on the super safe backups is something that should be in place anyways. Have backups ready in case the switch does break things, and have backups anyways since your with Blue Host. and a backup host on hand. The Blue Host part is my personal opinion from dealing with clients who had sites them, but since they at least gave you warning which in many case nowadays or the topic of this thread, doesnt happen. Break first, Support Later.
All I could say is that HostGator shouldnt have disabled the site without informing the concerned individuals. You can count out these incidents as being isolated ones. But once youre digging deeper you would definitely find out about similar stuff. Not happening!
I always use hostgator for all my sites :( i am very upset now that they might take it down at moments notice.

i am too lazy to move them all over. giggle
A fan of the Yoast plugins but this article is pretty irresponsible with the selective host bashing. I develop WordPress sites for customers of all sizes on all different hosts. I have dealt with this same issue with a number of sites, and really comes back to the site developer ensuring that WP plugins, memory limits, and caching are implemented in a way that youre not hogging memory on a shared server, or causing security risks for other customers. ALL of the hosts mentioned in these comments will pull your site down under the same circumstances, and all do it for the same reasons. To protect the speed and integrity of their servers on which many other customers are also relying. HostGators team has been amazing over the past 5 years, and will always go to the ends of the earth to help resolve these issues over the phone or online. Keep up the good work Joost, but go easy on the personal vendettas. :)
Charles, Im sorry but thats nonsense. No decent host will disable a site under circumstances like this and THEN contact the owner. In fact even HostGator have admitted to me that they have handled this poorly.
Joost I work with them all. Dreamhost, Bluehost, GoDaddy, HG, etc all do this to sites with small plans on shared hosting. Once you upgrade to more serious plans they are more likely to handle it more professionally. Im not saying its the right way to do it, Ive been burned by it in the past too. Im just saying, all of these hosts have demonstrated to me that they will do it. Dreamhost will in fact take your entire site down, and rename folders without even contacting you first if the security threat is great enough.
I agree with Yoost and the they all do it is no excuse for just shutting down a site without even contacting the owner beforehand. That is really crap customer service and there is really no excuse for it. HG has done this twice now to accounts I am familiar with. As soon as the contract is up HG is history. I can not and would not recommend HG to anyone but my enemies. Charles says he is a web developer. Ok, are you going to just stop working on a customers site if you dont like what they do or say to you and not tell them about it? Especially after they have paid you to do the work? If you do things like that to your own customers you wont be in business very long, now will you? HG used to be a great company. Now they are most certainly not. They are like Go Daddy where they are great until you have a problem or issue and then they become the problem. Yoosts customer service is many times better than HG. What he is trying to do here is warn people of HGs practice of just shutting down websites with no warning to the owners. If youre depending on your website for your livelihood this can have catastrophic consequences to your business. It is not ok just because some of the other big shared hosting companies do it too.
What about hosting. Does anybody have experience about them?
Spot on post. But I must also say the same applies to ALL shared hosting. It may not have happened to you yet, but it will. Overselling shared servers combined with low paid/low trained tech support who you can almost hear turning pages in the manual as they give canned answers to your question is just the nature of the business. Their goal is to upsell you and it almost seems like they pick victims randomly. And Dreampress? Slightly faster than my shared hosting experience with them. Not worth the extra money.
We have a dedicated server and VPS with hostgator, running genesis framework, gravity forms, w3total cache, and Joost de Valks seo plugin. (Thank you all who have contributed to those projects and fostered a great community of support for each other.) I do remember having uber trouble in the early months of 2012 when I joined my current company and they had Hostgator. Boy, were those times painful, because the quality of service varies greatly.

I had difficulty comprehending caching, rewriting, and how some of Joosts stuff works in realtime, but most of the folks on the other end of the line were willing to help, even if it turned out to be not much help at all.

With Hostgators support, its a roll of the dice: sometimes you get the jedi knight server guy, and sometimes you get a guy who doesnt know how to look up your phpinfo. What can I say, other than Ive invested so much in terms of time with their staff. Last week they botched a major migration that should have been so simple: two sites into one site, one of which would become a subdomain. They charged me $75 even though my monthly bill exceeds $300, and to make matters worse, it took a week before they even got it right. It crashed our VPS because of too many MySQL errors. You know what they told me was their solution? Expanding MySQL timeouts from 20 seconds to 300 seconds!


Joost: Thanks for the web hosting article: I still refer most of my new clients to your piece, hoping theyll not freak out over $27 / month for excellence. But some people just cant help going back to the stove that burned em.

Think its time I stay away from the stove after reading this shutdown post
wow. it has a been a good read. i was with Bluehost previously and as far as shared hosting and support are concerned, BH is far from great (i would say sucks even). during my time with them, BH kept throttling my site, claiming spikes and stuff are happening, but then again, my site was just growing and isnt even in the middle of the chart. it was just starting out for goodness sake. basically, it is their words and they could say whatever they want plain and simple. in short, we are at their mercy. eventually i grew tired of their nonsense and left for HG (still on shared hosting though), which has been alright up till recently, or after they did some server upgrade, to be precise. and eventually, i also fell victim of this uninformed suspension. now, heres the thing: it is easy for those who werent suspended to sympathize with the host and say things like it is part of the TOS. yes. i honor the TOS, but like any good citizens, i expect the right to be informed before any sentencing. how would you like if you were judged before you could review your action? nobody likes that, TOS or not. so dont go around and bullshitting about TOS. TOS is to protect the host and not to be abused. anyway, after much reading here and elsewhere, my conclusion is this: this is the price for shared hosting. it (shared hosting) almost never worked unless you are just starting out or have a small business to deal with. i am currently looking at a few VPS options, cos think it is ripe for me to move along. btw, after my suspension which lasted for nearly 24 hours, i am experiencing frequent errors (specifically error 500). as far as shared hosting is concerned HG is not what it used to be, but i cannot deny that HG has the most awesome support ever, no matter how big or small your question might be, which is why i am still with them and it is kind of hard to leave a service with superb support. so their VPS is also under my considerations right now and so is A Small Orange.
Just had to add that Bluehost is by far the worst hosting company I have ever dealt with. They did not disclose a security issue properly, then offered no support in resolving the issues it caused. Their automated password generation was hacked along with tons of accounts. They would not help fix the hacked sites, I guess because they thought doing so would be to admit fault. Aside from that, their servers are SUPER slow! I mean CRAWL. My one site is 4x slower on their server than the same installation on other shared host. They offer you the absolute minimum in every way they can, I had to contact them to raise my PHP memory limit over and over again, they would only raise it i small bit each time. When asked about their unlimited offerings they gave me a reply about how their service is only for small businesses (basically with no traffic and one site) and that I should check their terms where they basically say that nothing they offer is unlimited in any way. They are the most over hyped host out there.
HostGator just wrote me:

I am sorry for the delay, it appears that the servers has ran out of IPs. It appears? Ran out of IPs? LOL! WTF?! Seriously? (I can share screenshots if wanted) Imagine going to Starbucks and them telling you they ran out of coffee right after you pay Really weird sense of humor! I get a full refund since Im a new customer. But for the future: anything but HostGator. I agree with the title, avoid! HostGator sucks! It is just a waste of time with good Chat Support and nothing else running out of IPs. Im running out of my laughs

I never had such experiences.
I have only ever hosted with Hostgator so I wouldnt know if it was good but I have never had any problems. Long wait for the live chat but thats about it. It worries me that they were bought over and I never knew about it. I host all my sites at Hostgator, and just recently advised a client to host there too. Had I known that they were being bought over by EIG I would never have done so. How can I stay on top of such news as it happens so I dont get caught again, is there a blog that posts useful information like this?
Unbelivable!!! Since writing my previous comment all my sites are down at hostgator.

Have contacted live chat, 1 min waiting time, will update
Fixed!! God knows how long it was down for until I spotted it, could have been an hour
You might want to look into registering your sites with a monitoring service like pingdom. Based on their monthly reports, I ran away from the hostgator for another hosting solution.
Weird, never had a problem with these.
I use to host with Hostgator. They also shut me down for exact same reason as described above. Luckily I had a back up and now I host with Much better for me anyway as I only have Australian sites. But yea, the problem magically stopped once I uploaded to another server
Looks weird! Im an Indian blogger and using , any comments con znetlive?
I dont know how they are now but Ive used them back in 2010 and it was a terrible experience. There are proactive and reactive people but these guys react very late (after the problem is solved). I had a WordPress blog on their shared hosting and theyd just shutdown the mysql service whenever their server is overloaded causing my blog to show a MySQL error. When I created a ticket it would take a couple of hours for them to reply and theyd reply saying Everything is fine at our end Only after a lot of pressure did they tell that admit shutting down the mysql service. Moreover they remove features from their hosting packages without prior notice. When I signed up they had Shared SSL feature. After a couple of months they removed it without any notice :-(
OMG! All of my sites locate at Hostgator hosting. Should I move my hosting to another?
I have been using HG as my web host from day one and of-course with your SEO plugin in my blogs (including all my clients blogs/websites). But these days I am hearing lots of negative feedback about them after it was bought by EIG. As my hosting is about to expire next month and still I am confused to move to another host or not.
I work with many hosting providers running many sites (including a lot of WordPress) I always include Yoast SEO plugin on any site with an active blog. Ive had sites pulled on all the popular providers for consuming more resources than the hosting provider liked.

They guess as to what the cause may be and (maybe) send you a note blaming it. This is understandable from the host admins point of view, but terrible customer service. The reason Im bothering to comment here is that the last time this happened on a HostGator site (late 2012), I got excellent support once I got past the first level gate keepers. They were willing to work with me as we tried disabling things that were eating resources. But any shared hosting platform is really at risk of being pulled if you get a traffic spike.

Of course, clients dont want to pay for dedicated hosting either. Some of the cloud products out there can support limited scaling of WordPress, but you need to understand the issues. Bottom line: cheap shared hosting is risky hosting. My experience with HostGator has been no worse than any other host.
Very bad news :( Ive hosted many sites on HostGator server. Its time to change the server, many people are complaining about HostGator. I want to use your WordPress SEO plugin so Ill slowly migrate my sites to another host.
I am currently in the process of moving to a small independent host from a combination of sites at Hostgator, Bluehost, and Rackspace Cloud Sites. I two had issues with Hostgator and Bluehost, Hostgator shut down one of my sites for the same reason and Bluehost has claiming that I had malware on the site that had completely clean code. Both were done without warning or notification. I just moved the site to a different server for both domains. The last major host that I am moving away from is Rackspace cloud sites. When Rackspace cloud sites first came out it was fast and reliable. After a while, it has become really expensive shared hosting with bad performance and constant downtimes. All three hosts at one time or another were the best in the game at what they did and were ones that openly recommended. Now they have grown too big to manage what they do, or their to diversify further thinning out their support staff. As a result, I went out and got a managed dedicated server for a local host. Sites are typical load faster can install mod_pagespeed apache module (highly recommended), and can control the site to server ratios. Most shared hosts have a 1:1000 or more ratio vs I do 1:100 based on CPU and Memory Usage. However even this has a catch, smaller hosts come and go every day. Do you research first, make sure that they are financially stable and have the support staff the matches your needs.
You want the best in the game FireHost is the best in the game.
Very informative post! I just had a client email me today about HG. They were getting tons 500 errors all of a sudden. (Theres nothing wrong with the site) .. HG told them we dont know whats wrong as we are not web developers. End of story. Two weeks ago the same person forwarded me a notice with lots of happy talk about the server upgrade that HG was so generous to give them. I often tell clients that shared hosting is like cheap cell phone providers and the most annoying one is likely to be the one youre using at any given point. I know GoDaddy is quite unpopular in the WP world, but I think they have come a long way over the past year .. WP is much faster and they are (trying at least) to provide good WP support. I think they have pretty good security compared to a lot of others as well. BTW I have zero incentive to promote anything .. other than maybe a death wish of getting told Im crazy/dumb to say anything good about WP on GD. : D
thanks joost, i was about to go for shared hosting from HG but after reading your thread i made up my mind to go for WP Engine. I hope i made a good decision.:)
What is the world coming to?

Go Daddy purchases Media Temple

then they tell the world theres no changes planned and basically dont worry about it life will go on. I dont like Go Daddy for a lot of reasons SOPA being the main one aside from junk hosting they sided with a bill that tried to single-handedly destroy the Internet. whatever rewards Go Daddy would have gotten from that deal they wouldve had today had it gone through. I dont think a company that large can change the way it does business overnight or in a year just because theres a new CEO does not mean its a new company. My $.02
You cant just blame HostGator for incompetence just because an inexperienced employee disabled someones website. Of course he should not have done that and actions like this should be investigated by the company. But similar things are happening on SHARED hosting accounts with so many companies out there. Im using a dedicated server from HG and Im very happy with it. The service and the uptime are excellent. It also comes with the cPanel and WHM software package which is awesome!
Hi Gabriel, Would you be saying the same thing of a restaurant that put an inexperienced cook in charge of making your meal and they poisoned you or served your food raw or cold, or it just didnt taste right? I think not. Disabling a website is no small matter. Especially when there is no communication prior to doing so. If it were me, yes, I can blame the hosting company for what happens. It is the hosting company I pay. It is the hosting company I rely upon to serve my website to the public. If there is a problem, and since the service I pay for says support, Managed, or anything resembling that, they have the obligation to place people in support who know what they are doing. If the employee is inexperienced, then they shouldnt be allowed (without proper supervision) to manage anyones websites, or even touch them. Hostgator is not without sufficient resources to secure the expertise of very experienced techs. There is no excuse for what has been going on over there. This article isnt about Hostgators dedicated server hosting. It is about what is happening with shared hosting. I am quite sure you get much better service paying for premium resources. Let me ask you a question though. Do they manage your server for you? If they dont, then you are comparing apples to oranges because you are in control of your server, resources and whether or not your sites stay up, get disabled or are deleted entirely. Thats not what this post was about. But thanks for the sales pitch on HG dedicated servers. My point of view is this. If a company doesnt take care of the small people (people using shared hosting), those small people wont likely choose their service in the event they get bigger. I know of several companies who dont treat people the way Hostgator is treating people. This is no isolated incident being talked about here. This has developed into a business practice. That is bad.
This is a terrible analogy. Not only is it perfectly legal for a company to refuse you service if youre being an abusive customer, but every single hosting company out there explicitly reserves the right to do so in their terms and conditions (including managed hosting services). Restaurants dont make you sign a waiver as they seat you allowing them to poison you if you start covering the buffet line with spray paint. They just kick you out, and refuse you service and they dont even have to make you agree to those terms and conditions before doing so. If I was actually paying for managed hosting, I would expect something better than this, but this customer wasnt. They were paying for support that covered the operation of the server, email, FTP, the control panel, DNS, maybe an SSL certificate. Especially on a shared hosting account, that support has never covered the software you choose to run on it (you actually install it yourself too). The same goes for literally all shared hosting companies including DreamHost and GoDaddy. This is why everyone can point out similar stories at those hosting companies too. Gabriel does have a point about dedicated servers too though. Even if they arent managed, you arent sharing the server with other customers, so if your site is having problems and eating away at resources, its not a problem to keep the server and website online and running anyway because you arent affecting other customers (unless your server was hacked, and is now running brute force attacks or spamming other servers). As stated numerous times throughout this discussion, it really does come down to what you pay for, and theres only so much a shared hosting provider can help you with when youre only paying them $5 a month. Some webmasters are very happy with this because they know how to troubleshoot their own website. If you know you need the support though, thats what managed hosting is for, and this customer should have paid for it.
Actually, it wasnt a terrible analogy, it is similar in a few respects. The statement I made was that the cook was inexperienced and served substandard food, which was ordered. And comparing it with the statement made You cant just blame HostGator for incompetence just because an inexperienced employee disabled someones website. I can make the same analogy with regard to dedicated server hosting vs shared hosting. Based on what you are saying, because it is more difficult to handle shared hosting for the host, they shouldnt be expected to provide as good a service as what they provide to those who pay for dedicated servers, which arent normally managed by the host. Again, just because I dont order steak, and order a peanut butter sandwich, if I go with your reasoning, I shouldnt be able to expect the peanut butter sandwich to come with fresh bread because I didnt pay for better service. The statement I responded to did not include any reference to abusive practices by the customer. It was a statement about the incompetence of the Company for placing an inexperienced person in charge of handling something wrong. If you want to change the parameters and then say my analogy is terrible, then we can do that, I will change the analogy to fit your example. Fact of the matter is, if Hostgator doesnt want to provide the service for WordPress, then they shouldnt offer it. Plain and simple. And simply disabling accounts without talking with someone they consider an offender isnt the way to do business. However, as I have stated above, I dont recommend shared hosting for WordPress. I think anyone using WordPress with shared hosting is asking for problems. And the reason I say that is because WordPress, while recommending plugin and theme authors use a certain practices, WordPress does not make it a requirement and many plugins cause conflicts because of authors refusing to conform to what is recommended. And, any time there is a conflict between plugins and / or themes and plugins, it is highly likely that resource usage is going to jump. Thus causing issues with shared hosting accounts. So, I guess we could really blame WordPress for not requiring certain standards be met. But, I return to the reason I replied in the first place. Yes, if a company places inexperienced workers in charge of handling services they are not qualified to handle, the person paying for the service (that would be the agreed upon price), can and should blame the hosting company.
Fact of the matter is, if Hostgator doesnt want to provide the service for WordPress, then they shouldnt offer it. They do not, and have never claimed to offer support for WordPress, otherwise it would be called managed WordPress hosting. Its not though, its called shared hosting. They sell and support a hosting service, not support for the software you installed. There is a difference, and its one that most hosting companies charge an extra $25 per month for (six times more than what this customer was likely paying). The fact that the technician was even trying to help the customer with WordPress at all was going out of their way to go above and beyond the service the customer paid for. The reasons for disabling the site wasnt because the technician was inexperienced, it was because their website was causing problems for other customers. It was abusing server resources, and it is abuse even if the customer didnt do it intentionally, they are responsible for the software they install on their account and how they use it. The technician was obviously not experienced enough to fix this customers WordPress-specific problem for them, but they werent ever obligated by any support contract to fix it before shutting the site down in the first place either. Nothing in this story even remotely resembles bad practices to me, its all pretty standard operating behavior for any shared hosting company.
I would like to add this to my comment, being that replies arent being allowed for the response to what I have said. To Bryan, below, who said They do not, and have never claimed to offer support for WordPress, otherwise it would be called managed WordPress I would suggest that Bryan go to Hostagator and look at this page; href= Premium WordPress Hosting It says so in the first paragraph on that page, which clearly advertises WordPress Hosting. If you defend Hostgator by just making statements that can so easily be proven wrong,are you really doing your argument any good? I would suggest not. Once there is a proven false statement in an argument, the entire argument must be called into question. I would agree with the author of the post and suggest to stay away from Hostgator if you need or want shared hosting.
I have been with HG for more than 5 years with excellent experexperience. They are helpfull, try to help best, and fast.
As I mentioned in my last comment, based on this post and discussion, I moved my site from Hostgator to Flywheel. My, definitely technology challenged, wife asked me why I made the move. I told her the personal, friendly contact with Flywheel was quite refreshing and it reminded me of how Hostgator used to be years ago when I first started using their service. Companies grow. The key is maintaining that friendly, personal touch that made people want to do business with you. Sadly, a lot of companies forget this. I used to use Squeezeboxes to play music. I encouraged people to buy them. They were a small company and the founders of the company were readily accessible. Then Logitech bought themand within 2 years they ruined customer support and destroyed the brand. Far too often, small companies sell themselves to a bigger company and the company loses the very things that made them great. So it is with Hostgator.
I left Host Gator about 2 months ago and went with Synthesis. I didnt realize how bad they were until I made the switch, the speed difference was almost night and day. My site was running incredibly slow and I was thinking it was my site design (which it partly was, but not the main cause). They were pretty cheap, but Id rather pay more for a reliable hosting plan than the cheap bargain prices that came with host gator. Sad too, they used to be pretty good, but over the years they just turned to junk. I never had issues with them disabling my site or anything of that sort but I did hear of some horror stories of people suddenly seeing their site completely crash and having to start over. I got worried something similar would happen to me and the year I spent building my site would go to waste so I took the plunge with Synthesis and also went with the Genesis framework myself. Best decision Ive made for my site. I also have the Yoast SEO and video SEO plugins.
wow guys, lots of opinions here, and some great information to

the one thing you have all forgotten is the agreement you have with your bank re credit card transactions, when you pay for a product or service via your credit card it is up to the supplier (hostgator) to make sure they deliver exactly what was promised at the time of purchase, if they fail to meet these requirements at any time you can generally charge back all of the money you paid them for at least six months, obviously move your sites first then do it, they have no recourse on this as they have to allow it as part of there merchant facility to accept online payments so if this happens dont loose your money charge it back, your bank will ask you why your charging it back,, you simply tell them that they refused to supply the product or service that you paid for, it literally is that simple, its because people dont hold them accountable they continue to have these shoddy practices
HostGator has gone done. All my sites were hosted there for the last 3 years with no problems then about 3 months ago my sites were down more than they worked for about 1 week they did not seem to worry. There Facebook page was full of complaints and some were saying that they have been sold and the new owners are using inferior web servers causing problems. I moved to a different company and have not looked back. So I agree 100 avoid HostGator they not what they use to be.
is not caching against their terms? if you pay for unlimited bandwidth it shouldnt matter. i mean, they should have no right to do that, or?
You should add to stay away from DreamHost, but I guess they are your sponsors. Hostgator and DreamHost are owned by the same company, EIG. Hostgator recently relocated their server, in the past half year, to an EIG server cluster. Ever since, performance has been abysmal, and I will be making a switch. I dont have if Dreamhost servers have been relocated yet or not, but I would highly advise against it. Performance on the EIG cluster is plagued with issues, namely first byte time and shared server usage allotment.
FYI, Dreamhost is not owned by EIG like HostGator. Dreamhost made an April Fools Day blog post in 2011 about selling out to EIG but it was just a joke Reference:
Mike is right. A list of EIG brands can be found at
Is there a relatively decent shared hosting service other than Hostgator or Bluehost that offers a reseller package with cPanel? Suggestions? Recommendations?
Yes Stephen try Pair Networks they offer outstanding shared hosting and are one of the top 10 most reliable companies available. If you want a truly great reseller package go to Single Hop they have outstanding uptime as well and give you more than a C panel you will get backups and everything through their tandem reseller they might be the number 1 for reselling quality hosting.

I hope that helps.
I had been with Hostgator since 2010 and finally moved my site off there in August this year. I started on a shared server and they shut me down more times than I can count for hogging resources. They did exactly the same thing where they shut it down then email you. When you call them to ask why they wont talk to you and tell you that you have to talk to them via the email they sent only. They made me upgrade to a VPS then I had major issues with that and finally they said I needed a dedicated. I was naive and trusted what they told me. I found out though that I didnt even need a dedicated and now Im with a new host and saving myself $160/month! I wrote more about my experience with Hostgator here:
Ive been down the same road with them of hogging resources. However, in my case the site was slammed and then the email came several days later.

Will read and share your experience with others. Im steering towards WestHost in the middle of this month.
Been using HG for years for numerous customers. Agree performance has gone downhill after the move to the new DC.

Disagree that hosts should never shut down an account without notice security or extreme performance issues should trump politeness; it is shared hosting, after all.

For those of you crying isolated incident, a) read the whole thread, and b) read the comments in this August letter from HostGator.

I have also been experiencing issues with Hostgator. Their support has gone downhill and over the summer they migrated my sites to a new IP without notification. This has caused me a number of issues (lost traffic etc.) and I also dont trust them anymore.
im using host gator from last 2 yearshave 3-4 accounts with faced problemhow ever after they transferred data to new serverwith my 1 account i faced problem,they shut my site ,when i contacted them they said its due to extra cpu use they asked to remove related post other than this i never faced problem looks like this post is sponsored by !
Its certainly interesting to discover that it turns out all these big hosting companies are owned by an investment firm; not sure why it surprised me given that companies such as PandG, Johnson and Johnson, GSK, Tesco etc. also own what appear to be independents; why wouldnt the same happen for money-making hosting companies? I would suggest something: please can Joost kindly consider making the referral disclaimer bold and thus obvious? I believe this might be of help in absolving you of some critics.
Well, you win. :) After reading the comments here and doing some digging on my own, I decided it was time to move from Hostgator. What sealed the deal was the inability to easily publish my posts with Live Writer. On and off over the last week I have gotten a 500 server error when trying to post. Today it took five tries to successfully make a post. I decided to give Flywheel a try. First impression? Great guys to work with. Helpful and prompt in their email response to me. They migrated my site without charge and everything works. This will end up costing me about more a month, but the value-added features with Flywheel make their service worth it. Thank you for provoking me to take a hard look at Hostgator.
They have a truly unique reselling system and are a great new asset to anybody that needs WordPress hosting the fact that their marriage means you will not have to deal with 99 of the problems HostGator forced upon you I say thats a smart choice sir plus theyve got a phone number if you have an emergency call them 24/7 (888) 928-8882

Get flywheel is a deal
yoast is the best, all of my blogs are using yoast
Disturbing. Very disturbing indeed.
I have been with Hostgator for about 3 years and have set up dozens of SEO my clients signed up with them (small businesses). I find this decision appalling ad they definitely handled it the wrong way. Im not confident this was a company decision, but possibly was a poor decision by the rep on the phone. Anyone with common sense should know to contact the customer first for something as serious as shutting down their site. The other thing is everyone uses those plugins mentioned or many others that restrict cache like W3 or WP Better Security. I will say that I was with Bluehost before switching to Hostgator and have been super happy with them except for that outage they had a month or so ago. Their customer service has always been world class. many of my IM friends recommend Sitepoint so I might start looking for a better alternative.
I hate reading stories like this about HostGator because I always believed and still like to hope that they are a great host, though I know they act out of character at times. Personally, I have quite a few small WordPress blogs hosted under one shared HostGator account and use all of the discussed plugins mentioned here and, as of right now, have never had any of my accounts suspended by them. Its a shame that they choose to do things like this, especially suspending without warning that is wrong.
Anyone with much experience, working with WordPress should already know that with the thousands of plugins available in their Repository, there are going to be conflicts. Any host with experience hosting WordPress, will know there are going to be issues with resources simply because of what I mentioned above and they will be prepared to work with you. If they arent, DUMP them. I have a friend who recently had her site disabled by Hostgator (without notice), she also uses WordPress SEO plugin. However they didnt blame WordPress SEO plugin for the problem. Given the reasons for disabling the site, I recommended to my friend that she find another host. And she did. Since then, she has had no issues. A few minor adjustments to the site and she is doing great. Yes, she had some issues. But those issues shouldnt have been outside the abilities of the host to assist her. Having said all that, I do not recommend any particular host. I also do not recommend shared hosting for WordPress. Life is so much easier if you start with a reasonably priced VPS. I dont use BlueHost and never have. However, if I were looking for a hosting company where I needed managed hosting and / or shared hosting, I would recommend finding one with support personnel as knowledgeable as Mika E. (Ipstenu). Unfortunately, you wont find a lot of hosts who have someone with the kind of knowledge Mika has, or someone as willing AND able to help the way she does. I know this because of the interviews I have seen with her in them, as well as what she shares on her site and in the forums. Disclaimer: I do not have any association with BlueHost, or any other host. I am not affiliated in any way with Mika, or any venture she is involved with, except WordPress. I have followed her site for a while. She knows what she is talking about and she has no problem sharing her point of view. If you are having issues with your host, and they behave as Hostgator has behaved in the example above, and what I have seen personally, get rid of them. They arent Google, and you dont have to put up with them, if they arent happy to have you there. Google is another
I use host gator at the moment. I am actually going to make a change within this month. I can actually agree. Hostgator will limit you, disable you, throttle you, or ban you for using plugins. Its happen to me before. Allegedly one of my plugins burned all 25 cores of their CPU. I dont believe it, but they almost ban me. I had to reason with support. Its an ok company. They have also accused one if my sites for killing their server. They allegedly had to contact the datacenter and get a whole new server because while the sites were migitating I entered a new domain. They claim it got stuck in between servers and caused the load balance to overwork itself. They said the server over heated and over worked itself. They tried adding extra charges to my hosts gator bill. I refused to pay. They will even require you to move and ban you if you get to much traffic even for a small period of time. I know people who have been ban, locked out, and cant even get a backup of their current site state. It really sucks. I personally thing they are ok, but they are more into the advertising game than hosting game. Just like McDonalds Is a marketing team, not a food provider. I am looking for something fast, stable, and secure. I was looking into cloud hosting. Ive tried some of the hosts you listed Yoast, but none of them were that great. I seemed to always get a bad batch. Not blaming you, but I dont know. Just dont see it in them. But I am hoping to get something cloud based, and get some CDN to load my site faster. :)
You shop at Walmart, you get Walmart quality plastic. All the same company, EIG owned:

BlueHost, HostGator, HostMonster, JustHost, et al. Nuff said
Three weeks ago, Hostgator shut down my site for violating their TOS. Apparently, I was using too many server resources. When I called them to find out why, they said that the culprit on my site was the WordPress SEO plugin. Apparently (they said), it was making too many concurrent SQL queries. So what did I do? I dropped HostGator and moved to a new hosting company. But I did some research and found one that is NOT OWNED by EIG. EIG is destroying every hosting company they purchase.
Today I got a tweet Did you now :) Nicks comment rocks.
I used to LOVE Hostgater.

Luckily I made the decision to switch right before the big outage.

I found a great company called Laris Hosting and went out of my comfort zone and even signed up as a reseller (to host my clients sites there too).

Troy has been amazing, even with it being a small company (which usually, just like the big ones has its good and its bad) I get 24/7 customer service and he has been helping me along the way of learning all the things being a reseller entails.

I am now staying away far, far from any EIG company.
Thousands of your own customers host their sites very inexpensively on HostGators shared servers, and now you are telling them to abandon that company and find another over a tiny incident that affected a single, small site. I find that incredibly arrogant. Why dont you get the facts first before blaming the hosting company for doing something that is clearly within their policy? HostGator server management software automatically shuts down sites for several specific reasons in order to save other sites on the same server. Thats one reason their shared hosting is so cheap. No one pushed a button because they hate your plugin. But the way youre behaving, more people will be avoiding it. GROW UP.
Jan, I did get the facts, Ive been talking with them for quite a while. This is NOT an isolated incident.
I have been with HostGator, for around 3 years and have had a few times when they have taken down a site for for issues related to high loading issues. But always with a warning they would have to commence this process if it wasnt fixed. Then on the June 23rd of this year I got the following notice at 8:00 PM : Though lengthy I include it here so everyone can see the notice and the solutions they sent. This was our largest client in the middle of their season which accounted for:

8600 visitors on the 22nd

7500. on the 23rd

1500 on the 24th.

As you can see there was no mention of the Yoast Plugin which we use on all 40 account we host. Hello, Unfortunately, we were forced to disable the script /home/DOMAIN/public_ as it was causing high loading issues on the server. Due to this affecting all of the other accounts on the system, we had to take immediate action for the health of the server. We noticed that this is a WordPress blog, and recommend a few different steps you can take to prevent this issue from recurring. First, try to reduce the total number of active plugins on your blog. The following types of plugins are known to cause high resource usage and should be avoided: All related posts plugins (WordPress Related Posts, YARPP) can cause significantly high load in most cases.

WPRobot3 and other auto-posters can also cause high load issues, and should be disabled if they are causing issues

StatPress and other wordpress statistics software should also be disabled, as these too can consume too much CPU in certain cases. Use Google Analytics instead for statistics as well as Awstats which already comes by default on your account.

WP Post Views is also a plugin that youll want to avoid as it causes significant resource usage.

Any other plugins that are not vital to your WordPress should be disabled. View this link for further tips on optimizing your blog: Second, install the plug-in WP-Super-Cache. This plug-in helps to greatly reduce the CPU required to run a WordPress blog and can help you to have more traffic while using less CPU. You can optimize your WordPress installations for use on our shared servers by following the tips in this article: Lastly, if youre using auto-blogging, please keep in mind that in most cases the current production version of Mysql on our shared servers will have significant delays querying databases with over 100MB of data. Future versions may not have that problem as we are always looking for ways to improve performance for our clients. You can check the sizes of your databases in your cPanel under the MySQL section. We will need you to update us with your IP address so that we can safely open access for you to make the needed changes to your site. Please let us know how you would like to proceed. Below were the active processes, MySQL queries, and incoming site requests at the time of suspension:

Running Processes:
Wow Jan do you own stock in these companies. GROW UP was a little harsh for a blog posting with dozens of collaborating stories. Go read the post on HostGators own blog about the issues they are having for a little historical review. No fiction here. just a company that was once great and now they have issues that are causing a lot of people to seek new options and not just because of Joosts post. Arrogant indeed!
I agree with Scott tooa bit harsh. If your looking at this from a customers point of view, then sure. But if you do your research and also look at it from the perspective of people who work online everyday that are either hosts, marketeers, or freelancers, you will see that many people saying the same thing, and the ACTUAL reasons behind their words. Not made-up theorys. If your one of the few thats not been effected, hats off to you. Just keep have a daily backup system in place. The BIGGEST mistake is relying on your host for backups.
Definitely food for thought. I began my search for an alternative to HG a few weeks ago after one of my reseller accounts was down for about 3 hours. My clients were not happy.

I think the main thing to do is get off shared hosting if your site matters to your business in any way. I cant see moving to Dreamhost who are basically the same, but someone like mediatemple or are definitely looking like they type of organization I need to move to.
Im currently having DreamHost horrors with their DreamPress solution. Its been 4 weeks now and I still cant login to my dashboard.

Yesterday 10/16 gave the tech nearly 3 hours on live chat to resolve issue still ongoing and he also left all of my plugins disabled with no resolution email or explanation.

Will give WestHost a try and eventually will move to synthesis when the funds are free.
look carefully into Media Temple before you go there I read MT has gone the same way ( same company now owns MT as HG ) I have moved my important sites off HG to Inmotion because of constant down time and poor support I had one site down for 4 days recently HG kept insisting it was up and working fine, but they had accidentally moved it to an internal IP during their server upgrade? to them it looked fine to the world it didnt exist but I must say they apologized and promised never to make this mistake again :( WTF
My problem is the same as Williams, the limited number of domains. But I am also interested in hearing Ross results after his search. This i such a great discussion, guys! Thanks so much!
I agree to Host gator is junk and if you are serious about having a site on the web for business you should invest in it just as you would an office or a brick-and-mortar storefront. Hostgator is part of EIG a company that owns a lot of junk hosting companies. You really have to check Wikipedia to see how many hosting companies are really the same company.

For example

Hostgator, Bluehost, HostMonster, or JustHost? not performing well that might be because because EIG owns them all.

the one that I see is a shame is a small orange I truly liked them but times are changing. recommend managed WordPress hosting with Web Synthesis, WP Engine, Zippykid, Pagely, Get Flywheel, PressLabs and you can always use a enterprise hosting company like Firehost I just finished moving 17 sites to them however it was not inexpensive I am pleased with the results. With a hostgator like hosting company

Very rarely do you get told anything more than your websites up thats all we can do by the hosting company. I can assure you the managed WordPress companies Ive listed will help you far beyond that especially with their WordPress issues. every managed WordPress host is slightly different but one thing is true of all of them there trying make you happy and literally working very hard on your behalf to accomplish that.

managed WordPress companies do the small stuff that needs to be done and a lot of huge stuff that needs to be done combining that with the newest technology and almost 100 across-the-board Nginx

servers you will be pleased with your choice to spend a little bit more for the ROI in time and cost of care and repair let me not forget speed increases conversion rates and is in Google algorithm. or you can go with a company that has headlines that read like this.

A former employee of Hostgator has been arrested and charged with installing a backdoor that gave him almost unfettered control over more than 2,700 servers belonging to the widely used Web hosting provider. fully managed Enterprise hosting and fully managed WordPress hosting companies are the money I have accounts with every company Ive listed except for the EIG companies hosts and I can tell you there all going to make you smile.
Thanks Thomas for your review and recommendations. Per my issues above I too am looking for a new VPS host for my 40 clients. Anyone else have experience with FireHost?
Hi Scott,

I would have to say that fire host is the best hosting Ive ever used. I have a lot of hosting accounts with many different great hosting companies. However if I can help you in any way shape or form I would be more than happy to tell you and show you what is so great about fire host.

I hope to hear from you if not ask for Jesse at fire host he understands setups better than anyone else. All the best,

@Scott, if you do not proceed with Firehost then I can recommend either Servint or LiquidWeb for VPS hosting.
Thanks to both of you for the informationhad to move quite quickly (the IP change at HG) and went with SingleHop. The move has been a very trying with one issue after another. But Ill save that for a post I am doing on and just to be fair I am staying with them because I beleive the service will prove out. Again thanks
We get to hear more and more complaints about Hostgator on the webhosting forums. I have the impression that where EIG goes, nothing good remains.

There are very decent providers, even some small ones are reliable and trustworthy. Search on the forums before switching your host. Some real horror stories are out there.
Unrelated but itd probably improve your bounce rate if you included _blank for your affiliate links.
Ive currently got my blog hosted on Hostgator and sure Ive had a whole shit storm of issues with HTACCESS files getting corrupted and taking down the site. Issues with slowness and caching problems and when my blog was getting massive amounts of attempts by hackers to get in Hostgators support was kinda useless in trying to reduce they would succeed. But they are also only $ and I understand you get what you paid for, I only went with them as it was a managed move away from and Hostgator seemed to be the most competent option available at that time But ive also had just as much trouble with Dreamhost running out of memory and crashing, very strange memory configuration issues even on VPS, also had performance issues with Australian host VentraIP and with it favoured going down each time the automated backup would run. So many hosting platforms are not really setup to run more than a handful of sites and when there is an error its upto you to notice and often resolve it, unless you are paying additional fees for a managed service. Sorry but your core business is web hosting why should I have to pay extra to ensure you take more care to see my site doesnt go down. Im not sending tens of thousands of visitors but yet there is never a perfect host that ticks all the boxes.
For the same price, Ive had clients on Webfaction and theyve had almost zero issues. Things like you describe are perhaps understandable from the $2/month jam as many sites on that server as it can take hosting farms. But for $10/month you can get really pretty decent shared hosting. BTW, Im NOT saying WF has been perfect there have been little issues here and there. But they have responded promptly on email and been quite courteous and professional.
In recent years, it seems HostGator has been having problems with their customer service. The level of service is not where it used to be. However, this type of service, reckless suspension, is common among oversold unlimited shared hosing providers.
I agree with you. There was a time when HostGator was the best WordPress hosting platform, but since they are acquired by some other company they have start acting like an idiot. They dont give a shit to your hard work, and simply disables the whole website. I have faced the similar issue, and talked about with W3TC guys. They were also clueless.
Shared hosting always seems to lead to issues. We have a dedicated server with Hostgator and rarely have problems with them.
I have a VPS with HostGator and considered getting off their system a few months ago. The problem is that the managed platforms you mention have their own faults. While I can deal with the extra cost, what I dont like is the limit on the number of domains and the lack of voice or chat support. When I have a problem, I need to work with someone to get my system back online at whatever time it goes down. Email support is slow, leaving me out of service until someone gets around to it. Considering the extra cost of managed systems, I just couldnt rationalize it when the support options arent available. I like StudioPress and wanted to use Synthesis, but the cost ratio compared to a VPS at HostGator is just way out of the ballpark when you look at multiple domains.
Synthesis will let you install multi site on their 2 larger plans.

Pagely drops the cost by 30 every time you add this new site.

ZippyKid has very good pricing when you look at their new plans and they scale well. WP engine is a lot less per site when you get the larger package and you can you be more flexible with site views Get flywheel the least expensive right now at $15 a month base with pricing matching WP engine at $10 the site when you go for 10. I hope this is of help to you.
My reason for not recommending Host Gator is they include WP Super Cache turned on by default with their WordPress installs. Ive run into lots of new WordPress users who are confused when they make changes on their site and cant see them all because a caching plugin they didnt install or activate is running. Running a caching plugin is a great idea, but forcing it on users who dont know what it is or where it came from is troublesome.
I have recently switched my hosting from Godaddy to It is based on your review. WP Engine is expensive, So I have chosen is little cheaper compare to the WP hosting solutions. It is the past one month I am with I have purchased using your referral link :). Now my site is very fast, their support is also very good. If you have high traffic website, then I could suggest from my little experience. Thank you for posting useful details here.
I have been HG for over 7 years. I came to use them after another company I was with, ipower web was sold to EIG and then became a nightmare. Unfortunately the exact same thing has happened again. EIG is the worst company. They could care less about actual clients, it is just an investment company who is buying up all the hosting companies. Go to wiki to see how many hosting companies they now own. You will be shocked.

All of those companies have been moved to a crap server farm in Provo, Utah called Ace Data Center. Simply horrible data center and what a nightmare. All of us are on the same servers now! Slow, buggy and of course they totally went down for 4 days two weeks ago. HG customer service is crap now too. I have to wait 30 min minimum on the phone and 20 minutes for lame live chat. The answers I was given , was a link to close my accounts! Wow way to care now HostGator. Thank Brent Oxley for nothing. You could of at least sold your company to a decent company vs. this soulless corporation who only cares about money.

I hope you choke on your 225 million. You did not even tell your users what you did, so we now are all stuck trying to find a decent host.

I have over 200 clients with my reseller accounts and we are all leaving and I am already referring new business to a new company I found who looks decent and promised me they are not selling to EIG. Oh and they are on the awesome Softlayer data center in Dallas that Hostgator used to be on.
Really? Youre discrediting HostGator on what appears to be an isolated incident (as far as youve shown) so that you can steer people to companies like Dreamhost? Dreamhost has been a nightmare for the past year. Ask anyone who hosts with them about the downtime theyve experienced. They also dont have a support number and for extended periods theyve even removed chat support. Of course it makes sense that you recommend them (using as affiliate link) since last I checked they pay out $100 to affiliates for new customers. I dont know how much you care, but youve just lost an awful lot of credibility with me.
Its not an isolated incident. Just read the comments to see its not. Ive always been and always will be honest in my posts about hosting as Ive experienced ups and downs with that myself. Dreamhost does pay $97 or so for a referral, indeed. Other hosts actually pay double that, yet I chose to include Dreamhost because so far Ive not seen issues with them like I have seen with some others.
Any web host will have some problems from time to time even the really good ones. But what has been going on with HostGator since EIG purchased them last year is looking like they are a host to think twice about. Props to you for sharing this story and I understand why you do not recommend them. I mostly promote WebHostingHub, a part of InMotion Hosting, as an alternative to EIG brands now. You should look into them and consider including them in the hosting you recommend.
I agree with Joost on this

I can tell you from having over 30 hosting accounts with different hosts discrediting HostGator something anyone with knowledge of the hosting industry should do. They have been found to do very sketchy things and there unfortunately an all-around poor host if you want a dedicated server or VPS and you thought their infrastructure was good go to SoftLayer thats where HostGator purchases its hosting and resells it to you if you think a enterprise level hosting company or a managed wordpress would put out a calling all cars alert without investigating there is no way they would figure out what exactly the issue is and try to fix it then come back with a lot more data if there ever really was a problem with one of the plug-ins. There repackaged budget/ problematic hosting. Use a managed WordPress hosting company
Yoast, this was a tough article to read. Ive had the flip experience with Hostgator and Dreamhost, but these companies change over time. Ill be a bit more wary, and agree a company should never just turn off someones account, this is the first Ive heard Hostgator doing it. I like to act with caution with any cheap hosting provider, and caution users making anything more than $1000 a month on their website to use a high end provider like WPEngine where things like this are unheard of.
In my opinion HostGator has gone down badly over the last 9 months or so. 12 months ago Gator was one of the choices I offered clients. In the last few months Ive moved most customer sites to another service.

One customer site still hosted there I recently submitted a support ticket RE database gone-away issue (WordFence related) . Their response was script was timing out at 60 seconds. But they also noted there was no cache system plugin installed. If theyd looked properly they would have seen W3 Total Cache is installed and working.

I wont plug my preferred hosting service but its shared VPS on the GNAX backbone. Another clients site moved from HostGator last month serves cached pages about 1000ms faster now around 300ms average (and WordPress SEO is installed and definitely not hogging resources).

Ive never had a site suspended for not-caching, no plugins are forced on clients, and Ive used script time-outs of 5 minutes on occasion without complaints. This is not my own VPS thats coming soon hopefully :) so we dont have server root access or direct configuration for many settings.

Direct comparison is probably not valid the package structure is restricted in other ways one domain per account is the main difference (unlimited sub-domains). Costs are however similar Starting around $5 to $6/m per domain. Costs depend on no. of databases and base traffic (This is not so-called unlimited hosting), which is the way I prefer it. Performance is very important to me, as is site server security.

No hosting service is without problems. The GNAX server network hosting our sites went down completely yesterday and it took nearly 24 hrs to get back up. (probably a dDoS attack). No one host will suit everybody.

Gator seems to be going the way of GoDaddy lots of branding, advertising and pesky pop-ups in CPanel
It is sad. Its even worse because a lot of people ran to HostGator to get away from other situations that were not working for them.
Back when Hostgator was a local Houston (my home town) company they offered very good support and actively supported WordPress. I met Josh (the employee who sent the email referenced in the post) when they sponsored WordCamp Houston. Now they are worse than the other mega shared hosting hosts when it comes to support and disabling accounts without warning. The process for them is automated and your account will be disabled any time it uses to many resources without notice which is unfair to the consumer.
Hostgator is garbage I just cancelled them last week for a different matter. Their hosting sucks with WordPress.
I have used the service of Hostgator and they are really ridiculous as they only know to suspend the sites. Also, they didnt look for any solution for their clients.
A website hosted in Amsterdam would notably run faster than one in for example Houston, USA.
I see that Yoast is using for his website, so the theory of Jos is probably right. Or is there a different reason for not using Synthesis for his Dutch website?
Speed speed speed. In particular, Trans-Atlantic Latency. If you have a host serve files for North and South America visitors from the US, and Europe from the Netherlands, your site will load faster, rather than if you used a US based host for the entire world. It comes down to the speed at which files can move across the Atlantic. Most CDNs, like the one Yoast is using, store his static files at dozens on dozens of locations around the world for this reason.
I would recommend that you all upgrade your hosting and use a Managed Host as Yoast points out is an option. I currently use Flywheel and do not see myself ever switching. They are amazing, their customer service is awesome and my sites load in milliseconds, not seconds. I wrote an article named Its Time to Switch to Managed Hosting not going to link to it, but you can find it if you want. Yoast is correct on this one, you honestly get what you pay for. Stop being cheap with your blog, site, business etc. STOP!
Being a current HostGator subscriber, I can empathize, as I have seen a drastic change in the way they handle things and disable sites without notice. Theyve also tried telling me that my site was offline due to using Cloudflare, yet it never saw any downtime from it. Although Ive experienced good things from HostGator, over the past 6 months or so, Ive been proactively looking to moving all my sites to a more WordPress and WordPress SEO friendly environment. Sorry HostGator you guys just cant seem to get things right. :/ Thanks for this post, Yoast you the man!
This is strange, i never seen this kind of mail from hostgator. I used Hostgator for about couple of years and later shifted to Bluehost. Now Im afraid that both these Hostgator and Bluehost is owned by same company now. But funny part is this same Hostgator recommend yoast plugin during recent pasts
This post will change mind of persons, the support of hostgator is really very bad, they dont care of customer, we need to wait more than 20 minutes for chat, I face these type of issues in past, but my issue solved by using cache plugins. They disable my sites for more than 48 hours which is big loss for me.
Interestingly we ran into the same issues with WPSEO flushing cache FAR too often on our site. Were running out own server, so we looked mighty hard to figure out what was going on. WPSEO was flushing our cache about every half second, but only when we were under heavy load, which is the worst time of course. I combed the plugin to find all the places it was flushing cache. One was every time it checked to see if there was a new version, which seems like a terrible time. I found several others that simply shouldnt be there and commented them. Attempts to get feedback from failed utterly. :( This was months ago, and I dont work there anymore, so I dont have the records anymore, but it made me mighty sad at the time. Unrelated, I dont like hostgator either, they make it a pain in the butt to get SSH set up.
Hi Topher, WP SEO doesnt flush your cache unless you change its settings. It seriously doesnt.
While I feel for the individuals in question, Im much more in the if it aint broke, dont fix it camp. I recently moved my site to HostGator, after a horror-show with It was brutal. And yet a variety of people have had positive experiences and still give them top recommendations. Hopefully people here are intelligent enough to think for themselves, but leaving a hosting provider that you have a positive experience with, on the grounds that other people havent seems a tad extreme to me
If they freeze your account, and Ive had multiple reports of them doing this, without prior notice, then I dont think its so weird to leave proactively.
HostGator always does this: freeze an entire user account in a case of the smallest problem. Its beyond me why so many bloggers advertise them. Good affiliate program maybe?
Oh yes, they pay select affiliates extremely well. Ive heard of some ridiculous numbers to be honest
For all the years I was with HG, they have always disabled first, then email. The reasoning being is protect the server, and in the case of shared hosting, the other clients on the same server. I always appreciated the fact that they did email. Their position has always been that they wont fix scripting problems of any kind, but always (for me anyway) have provided info on what they are seeing as the problem. Cant blame them. I used the Yoast plugin on my WP sites without issue, but never heard of the other one. I do know a couple of other security plugins I used did cause issues with the sites. Funny thing with the cache plugins is they seem to make site load slow and be a bit quirky. I think the bigger issue you are seeing is the recent buyout of HG by EIG. If you do a search, you will see their history is typical of a corporate raider. Find a solid money maker, then gut it for all its worth. There were a lot of quality people that either bailed, or were let go when the switchover took place. Of course, there was a lot of bailing out by long time customers as well.
There isnt a single perfect host on this planet, and youre likely going to have an issue at some point, with some thing, wherever you go. Case in point, VPS; the folks you still recommend, but get paid for, so you still recommend them. ;) Advising folks to Hostgator based on this one incident is a little crazy, although I guess I can understand if youre taking it a bit personally because its your own plugins. Id probably be doing the same.
Ive said it before above and Ill repeat it here: this is not one single incident, if it were, I would not have posted this.
Right on. Personally Ive hosted small sites on them for many years, and have never had that issue. I guess it comes down to the user knowing when and when NOT to use these types of plugins. Of course it doesnt help that people just install these things because they heard it makes their shit really fast. lol
Doubt it VPSs have semi-dedicated resources so you arent sharing a box with several thousand other accounts.
VPS isnt in the same league as shared hosting. So yeah, like David said you might have not this issue.
I have a client on a Hostgator VPS plan right now once they were acquired and the server migrations took place, weve have 3 periods of downtime where the site was offline and email down. I was told they were doing server maintenance and that the server was online, but upon further digging found that Apache on the VPS had not restarted. We upgraded the the VPS so that we could avoid the 25 processes limit Lot of good that did Looking for a new web host.
I have mega issues with Hostgators VPS. I pay $50/month for their Level 3 VPS, and my plugins get blamed constantly. Additionally, they offer nothing on their servers that W3 Total Cache utilizes, including opcodes, memecached, and xcache. They just simply say you dont need these; our servers are optimized for WordPress but this is just factually incorrect. Im switching to either Bluehost or Dreamhost. Dreamhost looks like it has horrible support, but theyre cheap . $15/month. Bluehost is only $ but seems like it has all the bells and whistles. Anyway, yes, Hostgator VPS plans are crap. They now want me to upgrade to a Level 5 VPS, which is $105/month, in order to get Xcache or any opcode installed. Thats not happenin. And YES, they do often blame your plugins even if theyre some of the most trusted, venerable plugins around, such as Joosts SEO plugin. Their tech support staff isnt too knowledgeable until you get into their higher level (level 2) support. When youre on live chat, youre dealing with people who know about as much regarding servers as I do which isnt much. Our live chat conversations usually end up with the good old, Ill submit a ticket for you
Joost, I am using HostGator with your plugin and never ever had any issue with HG. In fact, the said issue with that customer, I will not use WordFence on my site to not cause any issue. However, it really is the bad customer service shutting down the site without prior notice, they must had to do this first. No one wants issue with their site so I do hope the customer, if notified, would either remove WordFence for sure.
Heart Internet in the UK are a prime example of following this same line of action against sites, disable first ask later.
Ive been a Hostgator user for 5 years. While I cant confirm that this particular combination of plugins causes any problems, what I can confirm is that this is indicative of the way theyve been handling support in the last year or so. I think thats the bigger issue. Ive found it nearly impossible to get straight answers to questions when I challenge a support ticket like this. You could chalk this up to being budget hosting, but I dont, because I remember when this wasnt the case. Their support used to be knowledgeable and personable. Instead, it seems like theyre either strapped for employees or simply focus on larger accounts. Ive been in the process of migrating all my sites from them for the last few months.
At one point I had close to a hundred sites hosted with Host Gator, for myself and for clients, many of which were WordPress. Moved them all off. They may sell WordPress, but theyre not optimized for it; always had performance issues there. At one point one of their shared hosting servers got hacked, and a whole bunch of sites were defaced at the same time (it happened levels up from the root dir on the sites). Moved everything to TigerTech and never looked back.
I havent had any plugin-centric issues like this, but HostGators service and support have quickly gone downhill across the board since they were acquired by EIG.
Hosting Companies doing this to users is the exact reason why we started our own hosting venture 4 years ago!

I cant imagine how can a Tech Support Rep/Engineer not do their homework to identify issues properly before disabling websites just like that Sigh.
I think this maybe a mad moment by support that is not the norm with Hostgator. I have never had issues with the Yoast plugin on dedicated, VPS or shared hosting with HostGator over 3 years on over 200 sites. Will admit their live chat support sucks and can lead to les desired outcomes, but this is their first line of support, the tickets are normally escalated to a higher knowledge level, try support on Media Temple for example which pales in comparison. Yes it is a stupid thing they did, but I wouldnt urge customers who have no issues to abandon the service, if it aint broke dont fix it.
The crazy thing is that they recommend your plugin
Funnily enough, in another article in their knowledge base, they say most SEO plugins are resource hogs.
Joost, Most embracing moment in life is when our site goes down without notice. I have faced like this issues when using We could find good hosting because you guys are sharing genuine details. If we look at the hosting web sites, they say up time :), but the reality its not right. Hope host gator would contact you. They would loose lot because of this post. Thanks,

Hi Joost, Are the providers you mention also ok if you only have Duthc oriented websites or do yu advice Dutch hosting providers in that case (I have always understood that this would be better, seo wise). And if so, do you know good Dutch WordPress hosting parties?
I am always surprised when people say something like this. My thinking is completely the opposite of Jos.

Why would it matter when the physical location of your host and the physical location of your prime target group differ? Can you give a definite answer on this, Joost?
Are you a HG rep? Doubt it. Earth is flat? What asinine arguments are those?
Given that Yoast ( Joost) hails from the Netherlands he will no doubt have a special perspective on these important controversies. 1) Yes, the earth is indeed flat (it is patently obvious as everyone in Holland rides a bike); and 2) Yes, the moon landing was faked. There was a suspiciously large order of 2 billion tons of Dutch cheese made by NASA in early 1969. And Armstrong said in that famous scrambled transmission: One small step for man, een gigant leep forma maasdammer kind
Well, now that you mention it Russell, I guess you are right
I use all the mentioned plugins with a Hostgator install. I have never had a problem. (At least the problem you are describing here)
Lots of people use my plugin on HostGator, but that doesnt prevent you from the randomness in which they do stuff like this. Its not the first time this has happened
Sure, but that could be said of any hosting company. I have been with Hostgator for five years and I have been impressed by their technical support. Before definitively saying, leave Hostgator, I would want far more evidence than one users problem. There are other variables that may cause one person to have a problem and another person to not have a problem. That said, Hostgator support handled this poorly and disabling the site was not the right thing to do.
I can see where youre coming from wanting more evidence, Im emailing people whove emailed me with similar questions before to get their permission to post their emails. This is unfortunately more common than is good for any of us.
I too agree with Bruce here, Ive had major issues with some reputed hosts (or so many people believe them to be), who never helped me find the problem, but kept on raising my levels to translate into higher and higher costs, while the issues were more with a particular MySql table here or there or even worse when it was simply caching done wrong. I was inexperienced then and asked them for help with basic stuff instead they spoiled my budgets with arguments like weve done our research and our experts believe that your installs need a higher spec VPS or dedicated server, etc. and that meant me shelling out more money which is fine if we understand but they did like extortionists. They would close down websites overnight (time differences between my locales and theirs) and I would see some random messages from them in the morning saying sorry but we had to. because of blah blah. There have been very few companies whove stood the test of basic common sense in understanding what their customers want and id happily recommend the best of them if anyones interested. Gorakhnath Sirsikar.
Hi Bruce, Experience is the best teacher/evidence. Ive worked with WordPress sites for many years, understand WordPress, used Yoast plugins in many cases, and was a HG customer many years ago (before the unlimited craze). In this situation, they were trying to correct/blame the good plugins to make the bad plugin plugin which does have known issue. The other fact, HG is now owned by EIG, notorious for letting a company go downhill once bought. This is what Ive seen over the years; BlueHost; EIG bought them, service and support fell apart (what Ive heard from people in this longer than myself) Netfirms; EIG bought them, fired ALL Canadian staff, moved to US. Sites and Emails were down or lost for weeks while customers were being told to be patient during the upgrade. This I dealt with directly since I have clients who were with them. HostGator; many of us (hosts, supports, designers, etc) were surprised when this occurred. We all knew Brent and many of us have exchanged emails at some point, including watching him grow HG to what it is was. When news came out about EIG and HG in the same sentence, it was shocking. A few months ago HG migrations started, once again telling customers its an upgrade. The amount of complaints that media could not handle it, and the HG support forums were flooded. The sad part is everyone was hoping EIG would not mess up HG. Other buy-outs fell apart right away, HGs fall apart was about a year after the sale. Situations like this that Joost has described happens many times where the host points the finger at the customer, but in this case, another EIG icing on the cake.
Well Micheal, this is what I heard as well. I dealt with HG for years and was always happy with them until the takeover. This was also confirmed by HG support (disgruntled staff I guess) that HG is heading to hell in a hand basket.
yeah hostgator were a breath of fresh air 5 years ago; their service has deteriorated so much that weve gone on to try a number of hosting companies and ended up with simpleservers in the UK. Really fast servers for both wordpress and magento sites and never any problems.
Thanks for sharing this with us. Its important to know this as we are always asked to recommend hosting companies. It sounds a bit like e-mails that some of my clients received from a hosting company threatening them to take their site down if they continued to store backups on their server. Some clients received the e-mail others did not. I am trying to solve the issue. Keep us posted on HostGator!
Its too technical for me to understand but I agree that any hosting company should not shutdown a website without notice. We are not all Tech guys and thats why we dont use Amazon EC2 where we need to manage everything on our own. We relay on the support of the hosting company to solve technical issue for us. I am happy with Media Temple!
Im hosting several sites with them; several with your plugIn. Havent had any problems but one never know when they will start. Thanks for the hosting suggestions as we are always looking for better hosts.
Are people having this same issue with the HostGator VPSs?
Actually , bluehost , iPage , Hostgator, fatcow lots of other hosts are owned by a single company named Endurance International Group (EIG).

Once iPage blamed Cloudflare when I queried them about lots of downtime.
BlueHost did the exact same thing to us started pointing fingers else where when the errors started happening and the questions started to get thrown their way. All the internal audits and third party audits of our site came up with the same conclusion GET A NEW HOST!
I cant say Im all that thrilled with iPages online tech support. It seems they do the bare minimum in trying to resolve issues and failing. When I called, though, I got a young lady who was very helpful. I still ended up having to reinstall WP (and my site) however, due to some glitch on their end.
I sure wish they could get someone over there at Dreamhost to help me figure out why I cant login to my dashboard. Using DreamPress has been a nightmare for page speed too.

Thinking of going with WestHost.
I completely agree, disabling sites with no prior warning is unacceptable from a hosting company. For my shared hosting I personally use WebFaction. I did have an issue once where my website was using up more RAM than my plan allowed (due to a traffic increase) and they emailed me with a personal message saying what was happening and if this continued id either have to upgrade or my site would be disabled. Traffic died down within a day and hosting life went on with no further problems happened. Lesson to learn, simply contact your customers and give them a chance to resolve the issue before you potentially ruin your relationship with them. I know im very sentimental about hosting, im sure others are as well.
We all are sentimental, or Id actually say: reasonable: we want our sites to be up.
I think everyone here is missing the point, first off HostGator sells shared hosting and its in their terms of services that they have the right to disabled and even suspend any account for any reason if they see fit. In fact most hosting Ive tried out and used over the years have this in their Terms. So the fact they disabled it doesnt mean anything. Clearly there was a problem and as I read its easy to find that while they might not have done the best job, in the end they have the right to do it because you agreed to the terms of service. I am shocked that a post like this was even posted on a website like this. Sort of disappointed reading this because I valued the opinion of this website. Now I think Im gonna have to rethink that opinion.
If thats truly your opinion, that they had every right to do this and did the right thing, you should never start a business. This is NOT how a company that wishes to last treats customers. On top of that, they WRONGLY blamed a plugin for issues. In fact, they themselves have admitted to me via email that this was handled poorly. Ive given them a few other examples where the same thing happened and we got support email because of their unwillingness to take the blame. Well see if they change their ways.
I have never encountered an idiot like you, wow :)
Just cant believe I just read this
Totally agree.

Would be interesting to know if HostGator had any prior communication with the site prior to the action. Did they; or, did someone just conveniently leave that out of the article? Stepping back, HostGator is huge and a major competitor. We dont use them, but they are on our A List when shopping. You dont get to be that successful and continue to remain successful by being rude, or discourteous, or unprofessional with customers. Personally, I thought the notice posted in this article was professional. And after given the objective reasons for the action, I am wondering why the plugin authors dont avoid the commands pointed out, and why they dont create new code to handle the issue; code that isnt a patch or misappropriation of a command already in use and normally used for other functions. Seems that entire story may be missing here.
Richard, had you read the posts you would have seen my example, which no, there was no previous communications. Though I do like a good conspiracy your statement Did they; or, did someone just conveniently leave that out of the article was comical. Next youll be telling us the moon landing was faked and how do we know the earth isnt flat.
Scott: youre using the straw man logical fallacy, tsk tsk. And I do think Richard has a point, which actually IS logical, which is: There are two sides to every story.
By Mogens: Great now there are 2 of you that believe the earth is flatLike I said read the all posts.
Of COURSE you can scream when a host disables a site without notice. If not then, what the hell would be cause for being upset?
Well said! Any hosting company has vulnerabilities. Shared hosting is significantly less proficient than a dedicated server.

If you consider your virtual properties an asset, show them some love by serving the sites on a virtual silver platter.

Yes I agree with you. If this is how a query is handled I think the issue is self interest rather than helping someone. @Joost

I noticed that you have not replied to Bryans comment. Is he right in suggesting it could have been handled differently by you? Or is it a matter of hoping people switch to other hosts via your links? I think your comments are very biased and defamatory. Many hosting sites including mine have issues with auto install CMS and Blog platforms. I have hosting in Europe, USA and Australia and all of them make mistakes or dont fully understand issues. Telling people to switch hosting is a poor solution to hand out.
If shutting down your hosting is their way of solving problems, which it is, because as you can see this is far from an isolated situation, you shouldnt host there. There are hosts out there who deal with things differently and who DO understand WordPress, so I think moving to a better host is the right thing to do.
Yes, my experience with the HG guys is pretty goodI feel that they do everything possible to help, often going above and beyond the call of duty. No need to take a swipe at themwhy not just make this a case study: How I solved a crisis with HG by doing xyz? Many of us arent just going to switch hosts for the sake of a plugin.
Totally Agree!!!
I just want to confirm whether you were serious or just being sarcastic?
I think the word youre looking for is trolling. ;)
yes bad troll trolls badly.
I had my website hosted with BlueHost for about two years before I jumped ship. My own personal experience was a bad one (not at first) with mostly downtime and server errors. I switched to A Small Orange which was recommended by a friend in the SEO biz. Havent been there long enough to know how its going to go but if things dont work out Ill probably look into the Rack Space or Synergy.
As with most web hosts, your mileage may vary. Ive never had a problem with HostGator, but I had MANY problems with DreamHost. Shared hosting seems to be pretty similar across the board, with praises and horror stories for all of them. At least we can all agree not to use GoDaddy. :)
I had my issues with DreamHost in the past but to be honest, ever since they hired Ipstenu and some other WordPress heroes, those issues seem to have been resolved. If you do encounter issues with them Id urge you to talk to @ipstenu :)
I recently purchased DreamPress, the managed WordPress hosting from DreamHost. I had nothing but issues and awful support from the get go (with the exception of a WordPress expert they finally referred me to). I would never go back to DreamHost, I wrote a very similar article to this on my personal blog explaining all the issues I had in detail. Im actually with DogotalOcean now, and Im finding them to be excellent.
The 2-day delay was actually because I was out of the office and little more. Sucks, btu Ive not yet gotten everyone up to speed on this. Thanks in part to your problems, Ive changed my training to specifically address that kind of problem. Is DreamHost perfect? Hell no. Is ANY host perfect? Nope! We do try, though, and when I blame a plugin, I try to be absolutely sure (to the point that I email the plugin dev to talk if Im at ALL wondering). Sorry you had a shitty time with us :(
Well, I still love you, Mika! (and DreamPress) :)
I personally think that DreamPress and any other host that offers WordPress on the side (host-dot-com/wordpress-dot-com/wp, etc) is just offering their same standard packages and just added WordPress to the package name for SEO purposes. True WordPress hosts will list whats under the hood. WordPress on the side hosts dont list important details about the account.
I ran into this issue almost 2 years ago. No warning to customers and basically a way for them to hold customers hostage. The best options; your suggestions, or asking the new host to take care of the migration to avoid any mistakes.

You know anything about hostnet?
Bluehost was bought a while back by Hostgator and use the same support system, plus Im guessing the same support center. For anyone who hosts sites with both and have used the support channels in the last 12 months youll probably have picked this up. Apparently they are both owned now by EIG. Im by no means any kind of expert on it all though.
If youre not an expert, then maybe you shouldnt be posting your Hostgator was not purchased by Bluehost. It was purchased by EIG. I think you are mixing up Hostgator with HostMonster.

We have been with HostMonster for four years with very few issues. We also have one VPS with them in addition to other shared hosting. Support has been fine and we have not seen any incompatibilities with cPanel or WHM.

We stay with them because they know what they are doing.
Dude, dont be such a jerk. If he misspoke, kindly correct him with fact-based evidence and then move about your daily activities. Good day, sir
Bluehost and Hostgator are owned by the same company :)
I host multiple sites with Bluehost and the Yoast plugin with no problems. Have done so for years now.
And Im sure there are tens if not hundreds of thousands of people using Yoasts plugin on Hostgator too. Doesnt make them look very good that they disable accounts without warning though.
And that they repeatedly blame plugins and their authors for issues
I will recommend been using for 4 years now with no issue
Update on was informed last week they were moving my servers and as such I had to change some IPs. I changed a few then went to look on who is hosting this, The domain I had just changed now says it is hosted by CyrusOne.
Have you considered the following:

WordPress probably has the worst code base, its absolute rubbish how WP was built, Im not even going into detail about the laughable plugin architecture and HUGE security flaws in WP plugins and WP itself.

And Im saying this as a seasoned MVC developer (12 years) and 4 years on WP.

I stopped using WordPress about 2 years ago, in order to maintain my sanity and self-respect.

Wordpress is VERY risky business for any decent website (and hosting company) that takes security, scalability and standardization seriously.
I disagree and honestly dont care Hector. HostGator sells WordPress hosting. They know what theyre getting into.
You can find mechanics who supports maintenance on old 1970s VWs, fact is, you will always have problems with these old vehicles, no matter who promises what.

Never to late to switch from WordPress to a respectable modern alternative.
What would you suggest to use instead of wp? Drupal?
And what would that alternative be?
Drupal of course.
HostGator sells hosting, not WordPress. They also support installing Joomla, Drupal, Magento, MediaWiki, and literally hundreds of other web applications. Are you an expert in all of those, or even one of them besides WP? Do you really expect a tech support rep handling tickets to be an expert in all of them either? You cant scream fire over a small incidents like this where the customer in question isnt even actually paying for managed WordPress hosting, but the tech support rep is still trying to help in the extremely limited ways they can. When you cant solve the issue though, you dont let the whole server with hundreds of other customers on it go down because of this one customer you disable it. Thats just what you get when you pay for shared hosting. Someone has reached out to you for help, and rather than helping, and maybe writing up a friendly post for everyone else explaining what the issue was and how to avoid it, youve decided its better to just publicly bash on the hosting company because they didnt provide the level of support other WordPress-specific managed hosting companies charge $30/mo for.
Is Bluehost fine?
Not had any recent issues with them.
Bluehost forked cPanel into their own proprietary software to diversify backup functionality. Unfortunately this means that if you want to move away from them at some point, you cant just back your environment up via cPanel and move to another cPanel-based hosting company (instead youd probably need to sftp, or better yet, rsync the content via ssh from one server to another, and even then theres some manual configuration to do).
I am very happy with HostGator. There uptime has been great and any time that ive needed help there live support have been really helpful. There are also a lot of features. I would recommend HostGator to anyone who wants to start up a website.
I have hosted a website with HostGator for over a year. They are very quick to answer my question and assist me if I need it. Customers at HostGator don't need much expertise in keeping a website together because HostGator offers a wide variety of information and walk-troughs in their support website. Employees at HostGator always handle their customers questions with very detailed answers and quick responses.
Hostgator is a perfect host for any type of websites ranging from newly budding websites to e-commerce websites. I have always wanted better access to my server and see what is happening in my server . None of the webhosts that i had tried earlier had given access to my server to such an extend that hostgator provided me eventhough I am on a shared hosting plan. Through hostgator cpanel I can find out how much memory my scripts and sites are using , how much CPU speed am i consuming and all those details about the server. Hostagtor support is very good. But not the best. Their phone support is superb. But they take a lot of time to reply to email tickets and also the live shat support is for no more than getting basic details and ideas about hostgator. Even though hostgator takes a little late to reply my emails (usually 4-5 hours which is much more compared to my previous host which used to reply me within 2 hours) they solve my problem in first reply. Anyone who have basic knowledge about Cpanel can easily access and manage their websites in hosstgator's host. No need of extra technical knowledge. Hostgator also provides easy sitebuilder so we don't even need coding knowledge to make manage simple websites in hostgator. The shared hosting plan offered by hostgator are also superb. Especially the business plan , which I am using. They also provides free SSL , Dedicated IP and even a toll free phone number with Business shared plan which is a plus point for me to refer peoples to them. Hostagort can be a perfect host of any types of websites so i would recommend anyone to use hostgator.
I host a lot of sites with HostGator. Currently, I'm using their baby croc account (added static IP to it - before they had the business account) with several sites on it (will be breaking off to a reseller account shortly once done with my site). What amazes me with HostGator is their support. They are very good about notifying you of downtime and doing it off hours (alerts will appear in cpanel - must be using the default theme though). Every time I talk to support on an issue, if there is a downtime they tell me about it immediately rather than working on my symptoms for an hour only to have someone tell them there is an issue. They also know what I'm talking about. If I have a specific question on DNS, they can answer it. If I want features added or removed, they can help me. Speaking of, the ability to add SSH and come in to a shell (even if it's a virtual shell) is one of the best things about that and web dav. Both of which I contacted support for assistance with. I have a few clients hosting email off my hosting package. Spam filtering could be better but to get 'unlimited' free email accounts is pretty great (works well for a few accounts, wouldn't recommend it for a lot of accounts). I think HostGator could work on their automated scripts. My only recommendation would be not to trust automated backups or installs and manage such things on your own (I did have one case where I selected a backup options in cpanel and the backup was incomplete). I make my own backups as a CYA and it was a non-issue for me. Otherwise, HostGator has everything you could want. The price is very low (beaten by a few but none that provide the same value). Downtime is rare. Turnaround quick. Definitely room for improvement but more in extra non-essential features and still miles ahead of the rest.
Hostgator has never given me and If I've had one, its always been super easy to get help. The support is fantastic. You can submit a ticket through a web-mail based form and it will most likely be responded to within the same hour. I've also had live chats with them and they really know what they're talking about, they aren't untrained professionals off in India or anything. I have a baby plan, and I host about 10 domains on it now. Even when I forgot to pay for up to 2 weeks after due date (oopss :)), they put my domains back up within minutes of submitting a new invoice. They almost give me too much leeway, I've done it more than twice :)
HostGator, what better can you ask for out of a company? I am currently on their shared hosting plan and oh boy if you did not know better it is just like a VPS (only you cannot restart it of course). On the Business Plan HostGator partnered with VoIP; so if your small business needs hosting VoIP gives you a free toll free number which is fantastic! I wish I knew that HostGator does not allow incoming ports but they were kind enough to open the outbound ports. That is one of the main features that are a problem as well as there domain transfer/renewal/purchase of $15 which is a bit pricey. Although $15 is a bit a lot; no doubt has that $15 gone to a great support system. You have the ability to contact HostGator via Live Support, a Support Ticket, or via their Toll Free Number. HostGator, although having a wait time longer than HostMonster; exceeds in their support system. They are definitely a step above HostMonster with the server technology but has yet to reach the step of HostMonster and their support system. Nevertheless, HostGator always pulls through with a 15 MINUTE OR LESS usually pickup time on their Toll Free Number line. I have yet to report one downtime on my server longer than 10 minutes. They are always willing to win your side with Script, PHP, and MYSQL support; I had my forum programming go whack and the HostGator support team of course fixed it. For customers, it is the normal website host that does not involve a large Linux enviornment but rather knowledge of cPanel is easier. For those clients that aren't quite as good, HostGator provides a Site Maker which is fantastic for new clients into the website hosting world. HostGator is overall aimed toward the Business World of course they have personal plans such as their $ a month plan, to their big corporate dedicated servers. The majority of their features however benefit small to medium sized businesses. Even though they are looking for business clients with their Dedicated IP, SSH, VoIP Partnership, and such of that nature; I would recommend HostGator to a friend for one and one sole reason. You won't get as much bang for your buck, support this fast, and server this fantastic unless you are with HostGator. If you dread to read this review; basically HostGator gets a 5 for Features (From SSH to Dedicated IP), 5 for Uptime (Have experienced one downtime of ten minutes), 5 for Value (They give you a 45 day money back guarantee if you do not like it!), and 4 for support (May not be as fast support as HostMonster but they do just as good). HostGator is overall a great website host that is reliable and of course does not lie to their customers. I have trust in HostGator and I am sure they have trust in me.
I am fully satisfied with HostGator services. I had some issues with understanding something and the support was really great. They solved my problem in an instance. You have unlimited bandwidth as well as disk space, there are a lot of useful features not only for experts, but for beginners as well. Every HostGator Web Hosting plan includes 24/7/365 support, a uptime guarantee, and a 45-day, money-back guarantee. The also have a pretty nice website builder among with an easy to use Control Panel (cPanel),which has set the industry standard for its easy-to-use interface. Novice web builders can also benefit from more than 4,500 professionally-designed templates offered by HostGator, so that sites can be up and running quickly and smoothly. As a user I am fully satisfied with their services, but what truly made me chose them instead of others was that they have a monthly billing plan and at the moment I made the choice to join them, they were offering a coupon wich allowed me to try out the services the offered for an entire month with 1 cent.
I feel fortunate enough to start with Hostgator as a newbie in website hosting. They have a constant uptime and 24/7 support. Their customer support is excellent, and I would give them 5 stars for it. All my tickets were answered within a few hours. Once I had trouble with installing a PHP website; so I contacted their support on live chat and their support representative was more than eager to help me out with the install. They also email the chat transcript, so that I can refer to it later on when I face similar issue. Hostgator gives me a great value for my investment. I can host unlimited websites at $ which is really great. Although, you can find a cheaper host, but you get what you pay. They also offer unlimited email accounts and unlimited hosting space bandwidth. They also have various plans for users with all levels of technical ability. Although I never used their free website templates, I think it is a great feature for any newbie wanting to start their own website. They also support PHP and Ruby on Rails, which makes it attractive for advanced webmasters. I am so content with the quality of their product that I am planning to use their reseller package sometime in the future. I am really happy with Hostgator, and I would definitely recommend Hostgator without any hesitation to my friends and to anyone.
Host Gator is a very good hosting service site. Not only is it good for the professionals but also it provides a great starting point for the beginners. Their service is excellent. I must admit that they have the best customer support i have ever seen. they reply to the support tickets very quickly. They have great value for money too with their very cheap hosting offers such as 1 cent hosting and unlimited hosting space and bandwidth for just a meagre $. I also liked the way they support the environment by running their servers on wind energy. I also like that they provide many nameservers. My own nameservers are 19. That is really cool.

They are the professionals of today in web hosting. The have many great tools for beginners such as the sitebuilder which was very useful to me when i started off my second website. Also they support many programming languages like php, asp, ruby, and everything. They a have great accelerated cPanel to offer to their customers. Hostgator is capable of giving service to any type of people they receive. So i will surely and have already recommend my friends about hostgator and now they are also a part of the hostgator network. Hope that hostgator has a good future ahead.
I have never seen a hosting service provider which cares and provides all support for its customers. And thats what hostgator provides. I had some problems hosting my forum based on php in hostgator, I had sought for technical help from hostgator and the next moment itself hostgator technical support executive for there to help me and my problem was solved within minutes. And of course the fetures that you get with hostgator are just amazing that too at an unbelievable price. You would be getting a host of features with just a basic account in hostgator and you would be blown away by the features that it provides for just a basic account. You can also add a new features from the add-ons available at a reasonable price I would recommend hostgator to everyone that I know who hosts a website. So what are you waiting for? Just signup for a hostgator account and feel the difference. Hostgator rocks!
HostGator is a very great service. They have great customer support, great features, 100 uptime and that too at really affordable prices. Their customer support is really fast. I had submitted 2 to 3 tickets and they answered it within a day. That was really appreciable.

Their cPanel is so user-friendly that even a beginner can start off with great addons such as sitebuilder.

They support all the scripting languages and that was one great thing I always loved. They supported PHP, mySQL, Ruby, Javascript, and their servers were also very fast.

HostGator is suitable for every customer that walks in their way.

They have different plans which supports the needs of different people.

As far as the service of HostGatoe is concerned they are way ahead of all other hosting service providers.

They have surely come up to my expectations and that is why I would surely recommend this service of HostGator to my friends and business partners.
HostGator is a good hosting site for new and pro website owners alike but, they do lack in some areas. The process for hosting your domain name with HostGator is made easy with their simple steps signup and will have your site up and running within minutes. The control panel and features are similar to many other hosting sites that I have used before. When it comes to setting your website you can use their site builder tools that apply a template in which you can do certain fixes to. If you are fluent in HTML, CSS, and programs such as Photoshop, then youâll be able to create a website of your own easily. Now I have only come across to consistent problems with HostGator would be their technical support and up time. Recently the server in which my site is hosted on has gone down three times. When I contact technical support I always get the same answer of âœIt wonât be long, or we are so sorry to hear about thisâ. But this problem has already occurred three times. The second problem that I have come across is HostGators technical support. At the times that I have contact them they didnât seem eager at all to help. All in all I would recommend HostGator to anyone but I would advise that you check out other hosting sites before settling with HostGator. You may even find that another Hosting site that works better for you.
I have been a customer of HostGator since 3 years. And all this time, their service has been great, in terms of site uptime and technical support. Their hosting feature offers many features which are useful not only for novice customers but also to technical persons like Web developers or programmers. The ability to host multiple domains under 1 hosting account, unlimited email accounts, unlimited bandwidth/ mysql and one click install of popular web scripts are some of the hosting features which needs to be noteable. Their technical support team is well educated about the products/ services offered by them and this would surely help customers in saving a lot of time and money as the issues are resolved in faster time frame. But the only negative I would like to point out is the hosting pricing on their Advertisements. That particular pricing is applicable only for long term contracts (3 years). But thats a good marketing strategy!
HostGator have given me a new view in regard to Web Sites Building

Before i became a customer i should have learned how to follow simple instructions. Because that's all it takes to build a site.

The Tech Support team are there 24/7, and in most cases respond to a Chat Request within a minute. While at times Support must have thought they were chatting with a 5 year old, my questions have always been dealt with in helpful, curtious manner.

Generally problems are solved very quickly with a Tech stepping you through the process and then supplying a link or location of the information they have just given. The chat transcript is then sent via email so that it can be referenced if needed again.

To use HostGator you need absolutely no technical expertise.

The process for building a site with PLESK SITE BUILDER is extremely simple, I have proven that!

Of course if you have the technical knowledge the facilities are available to go as deep as you want. The beauty is that you can PLAY as you learn.

I have never had any real problems with HostGator, more a problem of me wanting to do things that are just a little beyond my current level of skill. And this is mostly with programs that i am bringing into the HostGator pages.

If you have a Hosting need, HostGator are more than capable of handling it. They have packages for people who only want a single site, right through to Dedicated Servers.

I am extremely happy with my reseller package, my costs are covered by hosting for others. And i just give customers their own CPanel access so they can do their own thing.

Would i recommend HostGator to already Do!
I am a blogger since last 3 years initial 4-5 months were difficult as the money for investment is low and you have to bare with some cheap hosting companies which show you great deals but they have some catch after all there is something for them to be so cheap . Initially i was up with free hosting companies but how can a good hosting company can be free. My site was frequently down i have to bear as i had no money to purchase a good hosting company account . I had 3 domains within next 6 months and traffic was getting high so i decided to invest in the best hosting companies i came across many companies out of all i trusted HOSTGATOR. The selection was made after a very long research on forums,talks with other bloggers and my frieds who were already using hostgator . I purchased the $ monthly plan which offer me to host unlimited domains . I was so happy with them till now i think i have seen a few minutes down time only. Not even down time their support is excellent . We can talk to their Live chat client my query resolving time was just 5 mins i became a fan of Hostgator from that incident .I personally recommend Hostgator to all who can afford to Pay the fees . There is also a $4 plan which offers hosting for single domain . I would strongly recommend to go for hostgator as why pay for a poor host and to save only $1 or $2 .
Before trying HostGator, I was very much curious to know whether their hosting would suit my requirements. For nearly around 6-8 months, I reviewed their TOS and chatted with sales representative. I was still not able to decide and then I came across a phrase that people can also get in touch with Brent Oxley. I decided to give a chance and Brent replied to my query. He said that just to get business from me, he would not give me false information. So finally I thought to give them a try. Instead of shared hosting, I went ahead with Dedicated Servers. Not to mention, Brent offered me a free one month and the support staff was so co-operative that they extended support at each and every occasion. Now I am a big fan of HostGator, especially Brent. I would live to meet Brent personally whenever I have a change to visit abroad. I highly recommend HostGator to everyone who are looking for a reliable and affordable host.
With HostGator I've got the best hosting so far. I never had a single downtime and the speed is extremely fast. I only needed support 1 time so far, and I got it directly. Their affiliate systems is also one of the best one available and it made me earn the amount so I could buy hosting for 6 years in advance already! I wouldn't consider joining another host, as hostgator is the best one around ;)
My husband and I were hosted by a few years ago, no more than 2 years ago really. We picked Hostgator to be hosted by because as, back then, frequent DP posters we seen plenty of Hostgator reviews which were 90 positive. So, based on the good reviews, we decided to give them a try. We were pretty happy at first but the support staff was not very good and always seemed to never be able to answer any of our questions through the live chat. They always directed us to submit a ticket for even the smallest things which of course we were pretty frustrated with because we usually needed an answer then and not wait an hour (sometimes more) to receive a that matter, a correct or even a response that made sense. In the end, we decided to move on but we shared our experience with our honest opinions about the support. While sharing our experience with others, my husband was contacted by the owner of Hostgator and after some discussion about our experience, he offered free hosting for 6 months. We were astonished! We never seen an owner of a company that cared enough to not only listen but to do something to correct the problem. Even though we are not hosted by today, we know that the owner of that company should be respected as he really cares about the clients that the company hosts which is exactly how we are as a hosting company today. Brent Oxley has made quite the influence on how we run our company and we would greatly like to thank him for the experience in which we had :)
I host a membership site which has several hundred members. With more than 300 members constantly asking me for a list of recommended hosting companies, my response is always the same -- Host Gator -- bar none! I have hosted hundreds of sites on thousands of servers and I have to say, HG is by far the best, most well mannered, most customer oriented team I have even seen. Their customer support is absolutely outstanding. Their features go well above and beyond that of any other hosting company I have ever used and their speed is phenomenal. I had an issue just a few weeks ago - my email was not working properly and their support staff spent almost 6 days working on it for me. Even when I had decided to give up, [they] were determined to figure out the problem (which happened to be on MY end - oops)... No matter what issue I have ever addressed with Host Gator, they have always assisted me with a smile (you can just tell, you know). I have been hosting with them (via various sites) and I have NEVER experienced any downtime. This is NOT to say that they do not have any downtime, I am just explaining that I, myself, have not had any downtime on any of my sites - not even for a second (knock on wood). Using one of the greatest control panels on the net gives it's customers a familiar environment, but, they have also included a slew of additional features - for example, all hosting customers received access to one of the largest collections of very HIGH quality website templates. We're not talking templates which are seen all over the internet either, we are talking Template Monster quality templates (in fact, if I didn't know any better, I would say they ARE from TM) but all members have free access to the The speed of their servers are great as They are not the fastest I have ever experienced, however, they certainly rank up their at the top. I honestly could not say enough about Host Gator. Whenever I need a hosting account, or whenever someone asks me who I would recommend, Host Gator is usually the only company I recommend - and for good reason.
Honestly, I knew everything about Host Gator before signing up. the only thing was that it would cost me $10 to change my main domain, if I hadk nown that then I would've used a different name since mine expired in a couple months. The support is magnificent. There is a 24/7 support line aswell as a 24/7 support online chat. I always get answers to my questions and the representatives are more than willing to help. Customers only need to know how to setup the website, although there are free website templates and builders in your cPanel which is fantastic. All problems (only 1) was resolved within hours. It was actually my fault, I was used to my old host who allowed basicly everything that wasn't adult content. I setup a few proxies and was shutdown in a matter of hours. They reasoned with me and all I had to do was get rid of the proxies then all my websites were back up. This hosting service is good for anyone who is doing regular websites and wants to host a lot of different domains. It is not suitable for people for (A) want a type of file/video host, need specific server requirements (like FFMPEG hosting) or want adult/warez/proxy hosting. I recommend HostGator to all of my friend. I've actually made $250 from the affiliate program which has been paid to me. I just paid my 12th month which is pretty impressive, I usually back out on things like these in 2 months and change so Host Gator really has that certain charm that I need. Because of the affiliate program my hosting has been free, I've paid $120 approximately for the year, and made $130 profit from the affiliate program after the $120 hosting deduction. They are definately the 1 host and new features are being added every month; for example the free Adwords voucher. They also have a $ coupon to try out the hosting, pretty good eh?
Well, I consider that experience with many hosting companies will help me to describe how comfortable I am since I use hostgator. What do I wish to know before become a customer of hostgator? Nothing, there are absolutely no hidden fees, all features are shown and receieved as mentioned when you signup, etc. They handle the support queries in an acceptable timeline, usually 4 up to 12 hours in my case. As I saw, they can handle both professionals and beginers, so they seem to have a complete crew. Hostgator has solutions and packages and I am sure they're suitable for anyone. I already recommend hostgator to my friends, and even to any people I know and is searching for a hosting solution!
I really like the price and the day to day with HostGator, but if you ever have a big problem be prepared to deal with a line of techs that are not very helpful until you get passed up the chain to find someone that can actually address the problem.
They are the best in all the service they I will always recommend Host Gator to friends and family.

They handled any problems and issues great.

They have the best customer service
Hostgator is the best service provider i have ever met. they are ready to help at 24 hrs live through chat without any hesitation and any kind of script errors. I love there service.
They offer great service. Rarely you will see your website down. If it happens, the downtime won't last for a long time. However you website may run slow at times If you require support, they will fix your problems in most cases, though they may take some time to fix it. The features they offer are just great. They offer unlimited disc space and bandwidth with all the plans. Their price are quite good compare to their competitors. In brief, I can say that it is one of the best host and I will surely host all my websites there.
I tried Blue Host before moving to HostGator. I had too much downtime with Blue Host, and their responses on 'Why?' and 'When?' were vague. So I switched. I've NEVER had a site down on Hostgator (at least that I'm aware of). And - as everybody has already said - their support is unbelievable. I use their 'Live Chat' whenever I have an issue. I've used it at 3 on a Sunday morning, and there they were - ready to go, and able to help me resolve issues (my fubars) immediately. I simply cannot recommend them high enough. They are the 'Toyota Truck' of the hosting world. It just plain works.
I decided to give HostGator a try after hearing good reviews about them. Unfortunately I was not very impressed. They have a cool customized cPanel, where you can add stuff like Cloudflare and sign up for SEO services. You can even create a basic website. I did not experience any downtime on my website and loading was fast. However, I had problems with their 24/ support. I found that none of the support technicians knew anything about web hosting.

-I asked for the technician to add an additional domain to my account (to host 2 websites) and all he did was add a subdomain to my existing site

-On another occasion, I asked the support staff to help me with .htaccess. The person didn't even know what .htaccess was! In conclusion, I would not recommend that you use HostGator. The staff don't know anything about webhosting, and there are many smaller companies which offer Unlimited hosting with 24/7 support(from actual technicians) for $1/month.
Our move over to Hostgator came as a surprise to many including us after having spent so long down in the bowels of free web hosting we were reasonably happy making the best of what was on offer though our long suffering hosts were slighty less than thrilled as we took our site to edge of the acceptable useage policy and bandwidth routinely. So when the email arrived with an offer of a proper domain name plus hosting for year on the condition we moved the site and stopped posting workarounds to beat the limitations of free web hosting for the newbies in the hosts forum we reluctantly had to agree. We looked at several providers on both sides of the Atlantic as we're UK based and after reading countless reviews and complaints posted in forums opted for Hostgator. For us they ticked all the right boxes, being well established, lenient acceptable content policy, prompt informative replies to our pre-signup questions and they accepted PayPal. Initially there was some trepidation when we fired the site back up as it moves a fair bit of data around the web and the database is tad larger than most hobby or business sites but so far our fears have been unfounded and all is running sweetly. Setting up the account was completely painless despite our UK telephone number and Welsh postal address but we are used to saying our street name phonetically so when customer services rang to verify that we were genuine there was definitely an air of relief in our colonial friend. It's an ideal host for novices featuring one click installs for the most common 'instant website' packages like Wordpress and the FAQ's are pure distilled wisdom as opposed to the more common self help forums favoured by many budget hosts that serve only as breeding grounds for trolls.
I have had my business site and several blogs hosted by HostGator under two accounts for several years and have not had any significant problems with their hosting. They have had excellent uptime (monitered by third party and well in excess of their guarantee). On the several occasions that I have used their technical support for advanced configuration and for assistance with moving the blogs to their servers initially they have been extremely courteous and helpful every time. They actually moved my blogs from another hosting company and everything worked immediately other than a minor issue with a bridge plugin between Wordpress and Gallery 2 which required administrator rights on both to correct. HostGator always send an email asking the customer to rate the customer service and they pay attention to what the customer says as shown by their followup of the rating.
Reseller plan is great. I wish I would have known about that before I started, but they give you credit for your previous plan, so it was an easy decision to upgrade!
When I first searched for shared web hosting, I found tons of results. The one that stuck out most was HostGator because of the active coupons they had available. I actually ended up not using one and ordering their Baby package for web hosting. At first I ran into some technical issues on my side, but shortly after submitting a ticket hoping they'll be able to assist me, it was a really fast response (10 minutes) and the answer was clear and helped me fix my error. Their support has always been there for me when I had any issues, answered with professionalism and within a timely manner. The uptime was perfect, I had experienced absolutely no downtime whilst being a client f theirs. My website, FTP and web-mail was always accessible and knowing that my website was always was online, it felt good. In the end: HostGator rocks! With outstanding support, affordable prices, and great uptime, there's no reason why you shouldn't choose HostGator for your web hosting needs.
I stumbled onto HostGator after having severe nonchalance problems from two other companies. You have to experience total disdain from your hosting company to salivate over the immediacy and professionalism of this company. We have often posted tickets and gone out of the office for coffee to return and see a Gator waiting to serve our needs. Again not two hours (which is reasonably), not two days (which is frustrating) and not two years (yes still waiting for a previous host to reply), but quicker than you make real try to solve your query or find someone who can. They do it now, today, not maybe. Our knowledge was limited as we had not really been with a front line company and felt that some of our questions were too simplistic for a large company like HostGator to deal with. No need concern, Hostgator do not patronise, sneer or demean you. Our confidence and expertise has grown with them. Whether you are a small one domain personal site or an operation with mutli domains on dedicated servers, you can and will benefit from having Hostgator as a partner.


Confidence in site uptime has not been an issue since week one when I was expecting some down time, it's two years on and I do not talk about uptime any more, it's expected and delivered as advertised.

Hostgator are a prime example of how any company should relate to its customers/clients and deliver the advertised service we pay for. I recommend this company without having to look over my shoulder and eating my words. The companies falling short? You know who you are.
I have been using hostgator more than year now and very happy of their services, especially customer service is really helpful.

Prices are also acceptable I would say.
I recently signed up for HostGator for my new fansite which I was switching over from a free host, since it was growing a bit big for free hosting. The first thing I loved was that there are many coupons for 1 cent for the first month. I got to try my first month for just a cent. I signed up for the hatchling plan, only because I needed to host 2 domains. First of all, I paid with Paypal (which is a plus in my opinion). However, after I signed up, I got the message that my account was suspended. I contacted support and they told me that they needed me to verify my account by calling a number with the phone number associated with my account. I went ahead and did that, and then contacted support again to see if they could unsuspend me. However, they then said they had no records of my calling in and verifying my account, so I argued with them and told them I called them and even had records on my phone. However, then one of their staff called me and got it solved with me so I could use my account. One of the best things about HostGator is their uptime. Pages load very fast for me, and I never saw my site down once. Overall, I would really recommend HostGator!
I love hostgator's hosting plans! They can fit anyone! The one downside is that their sitebuilders aren't the best. They do have blogging platforms though Wich kinda make up for their lack of sitebuilders.

I would recommend hostgator to someone who has a little experience in how web hosting works. If you where to want to build a professional website, you would problobally have to hire a coder to help you.

If you want to just make a very basic site, sure! Go ahead and try them!
HostGator Rocks when it comes to their Uptime and support, But i think they sucks whenever they have a downtime, A downtime will almost spoil all their good uptime, hosting is bout them apart from Not many Features, Not many Values, are
Best host out there so Great No no pushy godaddy Just great hosting at a competitive price. Unlimited Great loads of free software and Simply the best.
HostGator is a great place to be, not only do they offer many great extras such as google/yahoo/bing advertising credits they also have quality 24/7 support. A HostGator client can be a 25 Year IT Teach, Or a Pre-Schooler they will still provide the support you need, HostGator is suitable for a one-visitor-a-month or the world's most popular I highly recommend them to anyone.
HostGator is an amazing host! I have looked all over that place but have never found a host this good! I have never had downtime for more that a minute! They have also handled my support questions amazingly fast!

HostGator is the perfect fit for anyone!

I highly recommend HostGator to anyone who needs low priced, high quality web hosting!
HostGator Rocks :). Hostgator has a good support team, who gives very fast response. Faster than ticket submission is Live chat support. We are currently having reseller account with them. Happy with the Services :)
It is a good site with lots of hosting features. It has pretty much anything you can think of. I have never has any problems with my site crashing or being hacked with hostgator. The only issue is the prices are a bit high, and there is a limited ammount of space/bandwidth. Besides that though it is a pretty good site. I recommend it!
I have been with Host Gator for more than three years now. When I switched to them I was upset of my previous hosts downtime and constant excuses of why my site was down. I purchased Host Gator's Business Plan. I will admit I was a bit annoyed how they stated you would receive 'unlimited' disk space, but I went ahead to give them a run for my money. I had everything up in running within 10 minutes or less. They hide nothing in their plans, I was expecting exactly what I had received. Whenever I needed their support, at any time of the day, there were always live support agents there and able to fix the problem immediately. Customers need absolutely no advanced level of technical expertise. Host Gator is suitable for anyone, from people looking to buy a great dedicated server, or VPS, to people looking to host their community or family website. I would highly recommend Host Gator, they seriously are one of the best hosts for shared hosting. I've never had a problem with them, not once, in three years.
I was looking for best reviews on the net and I have read that HostGator was just very good advertised, otherwise 'this' host and 'that' host were way better, as support and pricing, and wiping you down there, etc. Than I just tried HostGator. I found it the best offer I would have ever imagined, so I made the deal instantly. My host is and will be HostGator. The support is 5 stars, they're very good and quick. I don't think one need anything better than that.
So far it has been great with Host Gator, the major plus of their company is definitely their support, they help you with anything. They may look cheap when you want to buy, but in reality it's nothing out of the ordinary, it's a good priced hosting provider, but be careful. Overall I am very happy with the service, there are only some minor issues, but I will not change host now :)
I am using HG since 2008. Their uptime is really nice, as well as other services. I have also used GoDaddy and Hostmonster. Almost same quality server. But the big difference is HostGator's support. They provide very quick solution, and that is the main reason I am staying with them. And their performance is going up day by day. That's the reason why HG is number one.
You can feel how different HostGator is from the minute you register your domain. They have great support (They helped me fix a huge bug in minutes - for free!) and an excellent interface. I couldn't recommend them enough.
Some time ago I started hosting my website on HostGator and my 6 month plan has now ended. I've only seen my website offline a few times (three at the most) and those were always short periods. The website runs well most of the time but unfortunately it gets slow sometimes. I have required support a few times and I always got my problem fixed, although their support was a bit slow. About the features, they've got unlimited disk space and bandwidth for all the plans. They have CPanel and I never had any feature I required missing. The price is pretty decent compared to other hosts. Overall I can say I'm happy with HostGator's service and will for sure host my future websites there.
I run a very small business and wanted to set up a small online store to expand. I was pretty dismayed to find that the majority of hosting options aimed at e-commerce were either horribly expensive or very light on appropriate features. After a week of swearing at my PC I came across HostGator who offer cheap hosting plans with lots and lots of features, space and bandwidth and for anyone setting up shop they also offer very affordable business hosting which includes free private IP address and SSL. Got pretty excited about that I can tell you. I've been with them for about a month now and I haven't tried all the features but I can tell you that the customer service is about the best I've encountered - I'm not in the so I use the live chat rather than the phone number. I've never had to wait more than 5 minutes to get through and more often than not it's less than a minute and they have answered every question, niggle and problem I've had. There are plenty of add-ons, the control panel is a breeze and I have got way more disk space and bandwidth than my little business is likely to need. Very happy so far. Couple of niggles - you seem to need a different username and password for every feature. 1 to access your web disk, 1 to access the ticket system, 1 to access your billing and account area, 1 to access their site builder software. It gets very confusing.

It's also quite difficult finding your way around their site. It's not immediately obvious where to log in to access your account information and so on. One last thing - the prices advertised on their main page are not necessarily the best prices they offer. I would recommend having a hunt around the review sites for HostGator discount codes. I can highly recommend HostGator for anyone wanting to set up an e-commerce store.
HostGator Is a rock solid service they provide top of the line support USA based Live Chat 27x7 my website was never been down on Hostgator up 100 of the time if you are looking for a webhost look no more this is the best hosting service.